Equipment was in good shape. Kate was easy to work with. Tech checked the tire pressures for me and added a little air to a few. He also made sure the ball connection was good and wiring was connected properly.
KENNETH B
Customer Reviews for Jones Boys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
went through the effort of doing online check in and then had to provide all the information again. This was the second time and had to go through more this time with the trailer hook up than the first time even thought only a week or so had passed
Douglas SSuper easy rental. Gentleman that hooked up the trailer for me made sure everything was properly connected so I would have a safe trip. He checked the trailer and the connection. Was nice to see someone take their time and not make me feel like I was interrupting their day. Very nice man and exceptional employee for Jones Boys.
Lisa BTruck and trailer were hooked up and ready to go when I arrived. Ron was courteous and helpful.
James EWether its going through the rental process or being assisted in picking up and dropping off equipment the services are Excellent. Great Staff and Services Every Time. That YOU can count on.
ROBERTO HExtremely helpful and knowledgeable staff made the return a breeze!
Dana RI cant think of anything. My mmove went smooth the truck drove good..
Sue KKeep up the good work
Tamika MStaff was very nice.
Heather MThe owner was very pleasant. I will plan to rent again from him in the future!
Rodney ROffer later pick up/on-call pick up times.
benjamin bNothing, great experience
Richard HVery informative, knowledgeable, good instructions, very friendly
dan hWhole experience from order to pick-up was great.
Rick HHelpful and courteous employees
PATRICIA SThe staff was friendly and made the process painless.
Aaron WGreat service !!
Jeffrey LThe people are very friendly & helpful!
Brian RThey were very thorough. Very friendly. Very helpful. They communicated very well.
David KGreat service. Very friendly. Will be back!
Edward CVery helpful customer service and a great experience helping me move. Thank you!
Alauna JThe instructions for dropping off the vehicle after hours were unclear and cost me an unexpected $20.
Jennifer VGreat location. Nice folks to deal with.
Patricia HJones Boys was excellent. Great customer service and equipment was well maintained. However the 1st place you sent me the equipment was UN-serviceable and the service was poor. Ended up taking two hours to pick equipment up due to faulty equipment. Over all poor experience.
robert lI was greeted promptly, and the person who greeted me was very courteous and helpful.
NORMAN MBest place I have ever rented from.
Lindsey GThe app went blank before I could get all the pictures in but I think the payment went through.
maria neveryone in the office was very. helpful and nice
Hazel CHave patience and be prepared more.
Tracy KThe service was great and the people friendly. They provided the necessary information for safe travels.
Donnie ONothing. Great customer service at this location. Very friendly and a pleasure to do business with.
steve bThey had the TRLr I ask for. and Ron was very helpful thank you
jim mThe customer service was excellent and very helpful!
javon fA+ all the way
Gary VThe most friendly people...ever! Thanks and if I need a U HAUL again, this is the place I will come.
John HNothing
Dawn WOnly thing that I personally think need improvement is to have seating available for waiting customers.
TRUDIE LThe Jones Boys location was very helpful understanding how to properly use the 15’ truck!
David SLoved being able to drop off and pick up at my own convenience!
Dajia LI cannot stress how amazing Ron was at Jones Boys. I have a Camaro with a front splitter and it was not possible to pull the car off the hauler without destroying the front splitter. Ron took the front plates off where the tires rest and i was able to get my car off without damaging it. I am forever thankful to him for helping me with my car.
Daniel AAlways helpful and professional
Laurie RRon was amazing in helping us understand the use of the tow dolly and what to be careful about. I was completely at ease when we left the facility !
joann fEverything went well, no improvement needed
morton f