I ordered the uhaul and requested a dolly. When I picked it up there was no dolly and I was charged for one.
Mallary Mlynarik
Customer Reviews for The Storage Cave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There's a blood splatter that's about 6ft high in the uhaul I rented. I'm 100% sure someone was murdered there
Garier GrauThere was nobody at the location and the app was difficult to use. Finally just locked vehicle and left key and contract in box. Thankfully is did get a digital receipt several hours later.
Miriam ChapmanI had an issue with the truck. The fuel hose connecting the fuel spigot to the gas tank was dry rotted / cut. This caused fuel to spill on the ground anytime I was fueling. I took a video, sent into a uhaul representative who documented it in my account. She advised me to leave the truck fueled as is and not to fill it up. The following day I received a $160 bill for fuel. This is against what I was advised plus it is a safety hazard. It is beyond unprofessional to charge me when the equipment had a safety hazard! Please look into this matter or I will be disputing this charge along with contacting uhaul supervision and customer care. Thanks Jason
Jason MichalakWash the outside of these trailers, what ugly dirty thing to drag down the road. The sliding doors should be lubed and lighting repaired. This trailer has 2 sets of tail lights only the top ones worked and one of the bottom ones was falling out of the socket.
WILLIAM MCCLINTICKYou guys charged two different cards of mine and I can't get ahold of anyone now to refund one of the cards. The number listed is no longer a working number.
Alex GoodoienNo One was in the office during store hours. I waited quite awhile for someone to show up or return my call. I Guess the u-haul was returned OK because no one has called me back yet. I would call ahead next time.
Julie KrawWe did have a bit of trouble finding this location but after that all went very well. Good experience starting out and at the end also.
deloris stevensonPlease review your exclusion of Ford Explorers. Extremely inconvenient today to call upon a friend to use his truck. I want to use Uhaul again but can't unless you change your policy.
ANDREW CUTINELLAGreat customer service. Very friendly and helpful. Was able to get a rental last minute, and entire process took less than 10 min to pick up a truck!
Amber BarrLittle hard to find
Lyle TrautmanThe address for the location is confusing. It says it is on L street, but you had to turn down a side street and go behind another business to find it. The office staff was very friendly.
Jonah BeacomNice staff. Took care of me!
scott hobbsGreat experience.
Robert FeltusSuper friendly and helpful
Thad RobertsonI had the best service. So helpful and great tips on how to safely get to my next location.
Cathleen WaterhouseThe gentleman behind the counter was very helpful and pleasant.
Larry QuilliamThe staff ,,Steve Jones, was extremely helpful and had the truck ready to go and in excellent condition. The truck was excellent and the move went very well. He was very helpful with turn in instructions and information if I should need help on the way. Very excellent experience.
Steve CallaghanSteven is fantastic! Quick and easy process.
Nicholas EblenSteve was quick and convenient. He was easy to work with. It was affordable and excellent service! Thanks
Kayla BrannenBetter directions to the location and instructions for 24-hour returns.
MEGAN MANKERIANExcellent place to rent from!
jeff weaverWe've rented uhaul trailers several times and the storage cave was the quickest, easiest check out and drop off I've ever had. It was good to get such great customer service.
Evan ReckThank you! Process was very easy.
Susan EastwoodThe sun visor was loose, and it came unhooked/broken after the first few blocks!
Jackie AertsFriendly service. Great place. Trucks run great.
charles carsonExcellent Customer Service!
rod smithGreat experienced staff. Very helpful.
Pat SmidtI'm extremely disappointed with Uhaul's service for my move this weekend. I received an email confirming pickup at "Ray's Corner Garage" on 09-15-16. When I arrived at 9:00am per the reservation agreement not only was there no U-Haul there the shop was actually closed. Needless to say this is unacceptable when you are planning a move on one day only with many others waiting on you. I understand moving the reservation location but I was not contacted with email or phone. After waiting for 10 mins to see if the individual was late I had to make a call to another U-Haul dealer who sent me to a complete different location. I received no apology for the inconvenience just a "this reservation has been moved for a week" as if it was my fault I was not contacted. Very poor overall service.
Jesse WarboysRepresentative was knowledgeable and helpful. It was a fast and easy experience.
Christopher Kuklinski