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Kim R
Customer Reviews for Triple A Appliance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Site did not replace a faulty clearance light on the trailer. Site used cell phone due to non functional computer for dispatch of equipment.
John GVery friendly and considerate.
Susan HNothing
Dave ZI did not receive my utility dolly. I was refunded the price but bros.... I had a tight deadline (because I didn't want to be around my soon to be ex-wife) and had a washer and dryer to move.... I almost had sex with her and I blame U Haul.
Jason HThe service was amazing and professional!
Susan OAfter getting it reserved ahead of time, it still along time to pick the truck up. Giving the same info.
John NNice and friendly
kristie hGreat people to deal with
GARRY SDealet bragging about moving people with out uhual knowledge of it. Over charged me by 60 dollars . Cat poop and litter all over the back of the truck. I've rented from uhual for 14 years and this truck and location was the worst experience ever with the company.
Kevin EMy bill was 40.95.i paid cash.gave him 60 dollar deposit then brought it back an he said another 40 dollar. That's 100.00 I payed.
robert dGreat staff everything was clean, nice etc.
JOEL PHad already completed everything online even uploading my drivers license so the pick up would go quickly. But location had trouble with their internet and had to ask the repeat information which then resulted in spending 30 to 40 minutes just to get the equipment. The location was very apologetic and accommodating and most likely out of their control.
Nikki AReturned trailer on Saturday afternoon and they were closed
Larry JStaff/Owner were unprofessional but friendly. Equipment was well maintained and clean.
crassidy rAbsolute worst experience I have ever had with Uhaul! My reservation was for 9am I had hired movers! I have the last who made my reservation my card number the day before when I got there at 8:50 the man was just clicking random things and wasn’t entering information correctly giving him the red stripe across the top telling him what to fix it about 15 minutes of him doing that I started typing in my OWN information for him and got to the last page where It asked for a card again although that should have been on file so when I give him the card number it went to a page that mentioned a $100 deposit and he did something and next thing I know the card is declined he tried again declined again then he proceeds to tell me I don’t have any money in my account I was there for 45 minutes at this point so it’s Saturday and he’s saying I have to now pay cash but instead of it being $91 it’s $191 because of the deposit. I end up using my sisters card and he gave me a receipt for $91 when I returned the truck they charged my card for $91 so there was absolutely no reason why my card would have declined his transaction but accepted the one later from the same company same amount! That was completely unacceptable I had movers I was paying by the hour and because of this I had to pay for a extra hour to get the truck! Had I known I would have got it from Marion and just paid the extra money for the mileage
JESSICA MBe more professional on the phone and then change your attitude when I showed up in person!
natalie bClosed when I dropped off
Christopher LI was very upset when I went to turn in the uhaul. The place I got it from said if I needed it an extra couple of days it would be $40 for the uhaul and $20 for the trailer. I needed it for 2 more days which is $$120 I got charged $170 ! It was never told to me since I bought the insurance that I had to pay for insurance for 2 more days what a rip off ! I had already paid $170 for insurance that should be plenty for 6 days !!!!!!!!!!!!!!
Barbara SWe were held up time wise as the gentleman at the Land Street Location was not on time for work. We had to wait. The gentleman then said we owed $100 now and he did not read the contract that had already been paid for at a different location. We received a vehicle that the sun visor fell off in his parking lot before we could leave. Then returning the vehicle with no damage and with the correct amount of fuel and clean, refused to give us back the $61.49. We had to drive across town to a different facility 5 times and still never received all of the money owed to us plus we had to spend time and money because your associate refused to do his Job. We will not ever use his facility again. If you only have him we will use some other company to do business with. We appreciate the across town associate Stephanie at the Horse Shack she is top notch, and she showed her concern and care for us. Good day to you. I feel we should be compensated for our troubles with your man who had a lack and care for us as customers.
David FDoing the self check out was a nightmare. I wanted to pick it up at 5pm but the app couldn’t find my reservation. I spent over 3 hours total on the phone, mostly on hold and didn’t get the truck until 9pm. His caused us to have to work late into the night. The whole system is not very reliable and I was not happy with how it worked, at no fault of the rental or drop off locations. Was not worth the amount spent for so much hassle.
William JMore units to choose from I had ordered a small trailer and it was there, but I needed a bigger trailer and there was not one there.
Cynthia KThe man in Harrisburg was wonderful! The place was a little run down. The truck was dirty and was 3 quarts low of engine oil that I added myself when I got home. The truck ran good though.
Josh JDon't make someone drive 43 miles to pick up their truck when they have a 2200 mile move. I honestly hate uhaul for that. If penske had an autotransport big enough for my suv I would never have booked with uhaul
STEPHANIE RThe location was small.
Kimberly JVery nice to deal with. Thanks!
joe gWas very impressed about the courtesy and the helpfulness of Triple A Appliance. They went out of their way to accommodate me.
EVELYN BThe facility was really run down and not inviting. The man there was helpful and friendly, however.
William AVery friendly and helpful staff.
LISA PI thought the price of $380 more or less was quite expensive for a 5'X8' trailer.
MICHEAL GThere was no representative there to be able pick up our u-haul. From the time we arrived to the time we left, it took just under two hours. I found this to be a bit troublesome considering I had already pre-registered and reserved the uhaul online.
Scott SIt was the only place in town I could drop off at, and it was after business hours, so no one was there at the time, but it looks like a "hole in the wall" of a place from the outside.
sean sThe guy was very rude and left earlier than he was suppose to so he was not there when we got there. I called to tell him I'd be a couple minutes late since he closes at 4:00 unlike I was told. I was told the U hauls all close at 7:00. He didn't tell me where to park the truck just to put the key in the drop box. I saw a place to put the paperwork so I put it in there showing that when I started out the tank was below were it was suppose to be. I was told to put the gas where it was marked on the paperwork. The Huck's gas attendant behind the drop off place helped me pump it so I would be correct in the amount to replace the gas. The guy at the Harrisburg claims it was way too low and was going to charge me $30, even after me explaining what the attendant at the Indiana U haul told me about it being low. He continued to argue with me so I hung up on him since he was being so unreasonable and unprofessional.
DEBORAH BTook a while to get checked out but the guys were very friendly and helpful.
Brad AGet a actual uhaul store put in Harrisburg so what happen to me don't happen to anybody else
BRIAN PNo one available check equipment back in for two days
charles yAbsolutely no brakes on u-haul. Caused near accidents when stopping.
burnard eVendor would not arrive early at all for pick up. Requested this the previous day but he was still running barely on time and then took 10 minutes to wait on us.
MARY Hthe truck we wanted was not the one we got. we ordered the 1999 per day truck and got the 29 99 per day truck. We ordered the truck at another location in Harrisburg Illinois and were told that the place we ordered it with get the credit for the rental even though they did not deliver us the truck. That doesn't seem right for the people at the location where we pick the truck up. They had to drive 80 miles round trip to get the truck for us and then they said they wouldn't get credit for it. we also should not have been charged $10 more for a larger truck then what we wanted. The people that knows locations were nice to us. It sounds like a corporate problem.
TIMOTHY MThe personnel at the location for pick up and drop off were confused. No receipt was given and they were unable to tell us how much we were being charged. My wife had to look at our online bank statement for the information. I will not be using U Haul again. I have used other truck rental services before. I will take my business back to them.
MARK BI called the day before, confirmed time, person was late in the morning. He was not knowledgeable about the computer system. He had very limited knowledge of the equipment. He could not figure out how to add a 4 wheel dolly to the order. I got the key and went to leave, and the Truck would not start. He did not know what to do, and I had to jump start the truck with jumper cables that he borrowed from someone at the gas station while talking to someone on the phone about where to jump start on that truck. Very unprofessional. I was dissappointed with the service. I have a CDL liscense and have driven many trucks, this truck had been dammaged and did not ride well either.
KENNY SMr Norris did a fine job with the reservation and I had no complaints at all!
JAMES MWow...... You guys need to come and see who is representing your company. These guys don't have a clue !!!!
Wade Fbusiness was closed however I had rented from this location before and they employees were very friendly and helpful and the location was clean at that time.
alisha hI enjoyed talking to Tracey, who rented me the truck. My move went perfectly!
Barry CI arrived at 8:50 am to pick up trucks. The lady was very courteous but the computer was very slow and I did not get out of there until 10:30 am. A hard copy should be available when there is computer trouble. I had people waiting to help me move and a long drive. A very poor way to run a business!
JIM W