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James T
Customer Reviews for Trou Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Loved the truck. Was in great condition, drove easily and had a cool backup camera that displayed in the rear view mirror. The office person was very friendly and helpful. Have reserved again already from the same location!
Kip KI was extremely grateful for the help in unhitching the car and backing out the truck. The return was extremely easy.
Tamara SIt is an auto repair shop, cars and parts all over.
Theron SBad customer service truck was shaking
Jalal HThe owner at Trou Automotive was pleasant and helpful. He hooked up the trailer and made sure everything was in working order. I would rent from this location again.
Brian BI'm sure the people are nice but the property looks like a junkyard. I'm surprised the local govt hase not forced them to clean up.
SCOTT HThird time I rented the motorcycle trailer from Trou Pick up was quick and easy, self drop off. Trailer in great shape
Lynn SEmployee was nice and helpful.
Chris PHe purposefully left as I was driving around trying to find a place to park then charged me extra. It’s not right!
PAIGE EThere was no one at both locations. It was self service. There needs to be a person at the drop off locations. They over charged and I can't speak to anyone What a ripoff. The initial quote was $105 and I ended paying $230!!! I will never use U-Haul again . Hidden fees
QUYNH NWe were having trouble with the app completing the necessary information and the employee initially did not offer assistance. After a few minutes he did and we were able to complete the rental agreement. We returned the van @ 1:00 which was the site closing time and same employee threw the van key into the office, locked the door and said we would get an e-mail receipt which we did.
Thomas MCustomer service
Emmanuel LIt’s not easy to get a hold of the owner. The people that were there were not helpful, luckily the owner returned within minutes of us showing up and he was extremely helpful
Sajeeb AThey tried charging a cleaning fee when it was already dirty. Luckily I had pictures and got credited back.
Daniel MThe owner was a pleasure to work with
Glenn SMade it less than 3 miles away and the vehicle had a Flat . This Owner has zero personal people skills seems very standoffish ( x’s 2 dealing with him ) I have to put the hitch on myself here not at Uhaul . I’ve had hand surgery and have little use of my rt. hand .
Michele MHe very much unprofessional and not friendly and very much greedy person.
MD HDrop off was at an automotive shop so not sure these questions asked to be rated apply. It was easy to return and received an email receipt in 30 min of drop off. Easy drop off
Edward Mexits were blocked with cars, they gave me the wrong keys, it wasn’t pleasant.
Randy BSketchy location that was not well maintained.
William COnly issue I had with my experience was dealing with uhaul itself. Changed my pickup location 3 times and each time to a further location. Had already made the plans so was stuck driving almost an hour further than originally planned to pick up. Then when it came to drop off the location was changed without me knowing until I was already at the location. Then I was charged a fuel and mileage surcharge because I was over driving to the new drop off location.
James FThe location is ok. I ordered pads and they didn't have any. If you are not going to have the items I'm requesting please tell me in advance, not when I show up. It put me in a bind because I was moving a large piece of furniture that needed a lot of protection. The people at this location are not very friendly either. Truck was clean and worked fine.
Michael LVery Helpful folks!
mark pI arrived totally frazzled after my reserved Budget truck was not available- U-Haul Attendant was accommodating, helpful and kind. Location is easy to get to. A top-notch experience.
PATRICIA BWhy did I get a 20.00 after hour service charge.
Lawrence DMy experience was excellent, although my plans fell through 2 miles down road after I picked up truck. I returned truck after traveling 4 miles total.
sharon sAll good
kenneth sAntonio was courteous and very helpful. Great service.
ANNE TIt was very difficult to tell where I was supposed to drop off the van, and there were no staff at the location to assist.
Gabriela MI no personal gripe with the recent rental but I wouldn’t rent from that location again.
Ricky SI ordered a hand truck. It was not included with the van. I called uhaul and was told to go to another location to get one. I was pressed for time and was told I could not get an extension but was told I would get a $50 guarantee credit. I NEVER GOT THAT CREDIT
CARL LDropped off where I told them I was going to and they said it was the wrong location. Called about this and they said it was no problem. I was then charged for this.
fran sThe time availability for picking up the equipment can be reviewed.
George BNothing. The young lady. called me before I arrived to verify if I had a 2inch ball, because that's what I needed and she didn't want be to get there without the correct ball needed to tow. I really appreciate that. Once I got there she was friendly, professional, clear, concise and helpful. She and coworker great and worked well as a team. They hooked me up to the Trailer confirm everything was attached to the trailer correctly and verified the all lights were working correctly. I have already recommeded this U-haul location to 2 families at the Concord apartments.
Earl PNo one seems to have a handle on this location.
Deborah CPicked up trailer and found to be dirty on the inside when I arrived home. Had to sweep it out before loading my stuff.
Livesley AGet a bigger location, have additional personnel.
KEVIN LThey were very nice, I loved the customer service at this location !!
miguel oTruck smelled of cigarette smoke. Was parked too close to others. Had difficulty getting it out of the parking spot. No one was in the office, despite the website saying the office was open on a Sunday. U-Haul web link was very slow! Junk everywhere! Not a good representation for the U-Haul brand. Would NOT recommend this facility for other renters.
Walter SThe guys were very helpful with connecting the transporter as well as the disconnect upon my return
Kevin BA renovated gas station but the personal were very helpful
Douglas LCustomer service was very poor. The guy in charge was very dismissive. He told us to call the uhaul number. Without even checking the gas, the millage, or if we cleaned it or not (which we did).
juan tI was quoted a rate of $19.95 for the rental, when I received the receipt, I was charged $89.00. Why did this take place. If I do not get a response today, I will dispute this with my credit card.
Burnie WThe trucks are in an alley way behind the store I wouldn’t recommend a woman going alone to pick up the rental.
TOINETTE AY'all should have it when someone have a family emergency they can leave a rental in a different state this is from the U-Haul in Delaware.
CYNTHIA SStill have not received my receipt, but keep getting other correspondence from you.
Michael DI was forced to drop off at a different location than scheduled. No one bothered to notify me the original drop off location was no longer accepting drop offs even though the main office for uhaul was fully aware. I received no compensation for being required to spend more tine and gas at a different location. Poorly organized on uhaul's part
Sue MEasy to find location, a lot of drop off space, immediate unhitching assistance.
Kenneth WI got charged for a furniture dolly that I didn't request or actually have on the truck at the time of rental (only $3). Because the staff member who handles check in of rentals was not there when I returned the truck, the final charges weren't processed until the next day when I had already left town. It was only at that time that i discovered the charge. Too much of a hassle to try to get refunded on that.
Douglas CIt was a great experience. I was called ahead of time and told exactly what I needed to make for a smooth rental. I loved that I could drop off when I was done so I didn’t need to hold the trailer overnight.
Carol ATrailer was covered in mud , staff were friendly enough. They apologized for the condition of the trailer and told me that they had charged the previous renter a cleaning fee. After reviewing my invoice i find that i too was charged a cleaning fee. Do they keep it dirty so they can charge every renter a fee? I demand a refund. Sincerely Damian Durnin.
Damian DI returned the trailer over 2 days early and was hoping for a 2 day credit. The pick-up location owner thought I would geta credit.
Harry Bfast
ERIC HGreat experience
David OThe office was a horrific mess. Made me feel unsafe
Nathan BThe first employee I spoke with when I arrived at Trou Automotive was very abrupt and rude. The 2nd man there took my information, but didn’t give me any type of paperwork, electronic record or contract agreement. I told him I estimated I’d return at 5:45 PM; he gave me no instructions about that. When I realized it was going to be later, I tried to call about 4:45 PM, and learned online they closed at 4 PM. When I arrived at their side parking lot, where I had gotten the van, it was completely blocked off my traffic cones. I had to get into it by slowly driving over the curb on the road side. I then realized I had forgotten to fill the gas tank, so left and did so. When I returned, I tried to park in the area in front of the their building. There was only one parking spot left, and I carefully backed the van up and back a couple of times to get into it and, in doing so, blocked in another car. I left my keys in the dropbox and walked across the street to the parking lot of some other business, where the UHaul man had instructed me to leave my car.. The next day, the man who had been rude to me initially, called me and left 2 messages. I had planned to call him because I was not able to calculate the mileage I had driven—the odometer changed from 21,394 MI, when I got the car, to B 18 K something when I tried to return it. When I called (my first opportunity to do so from my work as a physician), the man said he didn’t care about and “had taken care of the odometer” and loudly and rudely said I had “hit/run into another car and parked on top of a car” when returning the car. I calmly told him I have been very careful and not hit anything and reviewed the points I made above; he said he’d email the bill adjusted “for me doing so” to my email. I then saw a $150 cleaning charge had been added, when the car was at least as clean, after I swept it out and returned it, as when I got it. I called U-Haul to report the man and reviewed all the above with a helpful representative, Tanya Thornhill—apparently the U-Haul man at Trou Automotive lied about me pumping another car and used that, according to a note Ms Thornhill said he’d written, to justify charging me $150 for a cleaning fee, so he could make that as a profit. If I had bumped another car or anything else (which I didn’t), which he lied to me, and apparently in writing, about having occurred, I had purchased damage insurance, which should have been used to fix any damage That he claimed occurred. The Trou man didn’t want to file, or have U-Haul file, an insurance claim, of course, because he then wouldn’t have made $150 profit and could have been found guilty of insurance fraud, if that was investigated. I think U-Haul should immediately terminate the contract with Trou Automotive; otherwise, I believe this type of thing will happen again, whenever the opportunity arises, and damage U-Haul’s reputation, if not more.
TROY TTrailer pulled great. All lights worked flawlessly. The brakes worked as they were supposed to, and all 4 tires were in very good shape. No issues no problems.
RICHARD HExcellent service, professional and courteous.
Barbra w