Personnel at the drop off location were fantastic. Nice and easy to deal with.
Tim H
Customer Reviews for U Stor It Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
one of the two furniture mover was missing, but did not end up being an issue with our move
Robert HIf using mobile check in, I recommend doing the validation part in advance (like the day prior) so the customer is not sitting in the parking lot for 30+ min trying to figure out the process and getting their contacts to answer their phones when they receive a spam call.
Jennifer LThe uhaul app would not work for checkout. I was sitting on the lot and it kept telling me I was not at the right location. Eventually I was able to check out the truck using the website instead of the app.
Peter PThe employees at the front desk were very informative, pleasant and easy to talk to. Would 100% recommend.
CHRISTINE SRenee was so helpful and friendly, a real joy to be around. The equipment was great, clean and ran very well. Couldn't get the box light to stay on for loading, (most likely operator error) but we worked around it.
Mike KVery personable and friendly towards me as a customer.
William DVery Professional and Friendly service
Jarrett BThe place is great, and everything is always organized. Herb who runs the spot is a legend!! Thanks for always holding me down!
Richard SMy experience was great. The staff were very friendly and accommodating answering all of my questions. My only "improvement" recommendation would be to have the trucks start with a full tank versus requiring them to be returned with the same amount in the tank at the return as was there at the time of rental. It's difficult to estimate the miles/gallon and for me I didn't want to make multiple stops to fill the tank trying to get to a 1/4 tank. I will rent from these folks again and have already recommended them to others!
Terri MVery friendly personnel
Robert CPeople (Renee and Herb) were terrific to deal with - very helpful and pleasant. Would definitely use them again!
SUSANKATHLEEN BU STOR IT on Patriot Way in Fredericksburg was awesome!!! so helpful and dedicated. I’ll always go back to them.
Jennifer MNo improvements required! I did however misplace an army green backpack during my trip. Please let me know if you see it. Always a pleasure. Nichole Gray, RNMSN
NICHOLE GNothing. Herb at U store it in Fredericksburg it ALL worthwhile. Superior customer service, and a wonderful human being.
NICHOLE G5 star service and fast!
Micari GI followed the instructions when I got to the drop off site. “Herb” tried to charge me for four *extra* days , after returning the truck and equipment in *a day earlier*. I plan on talking with Herb today , 7/20/23, and getting this matter resolved.
Denita THerb was fantastic and gave great direction when apple maps wouldn't find the location.
Ashley RStaff was very friendly and helpful. Hot and muggy day I mentioned "water" she said, Awe I can get you a bottle of water. It cold it hit the spot.
CONNIE HNothing! Employees were great!
PAULJONES GGreat people and excellent service. Thank you.
Ahmed AHerb was very helpful and friendly. 5/5
Amir ANothing
Paul GAfter hours drop off
Curtis MGas ? & $/mile=taxing $ were in a recession, can’t afford high interest rates on rentals as well. Defiantly considering locals.
ADRIENNE TGreat customer service and well manned people would Would highly recommend their services to anyone
Christopher TGreat customer service and a great experience
salvatore sWe have a NEW uncle in Mr.(uncle) Herb at this location. the young lady helping us the morning of the truck pick up was extremely helpful making sure ALL out transporting needs was addressed and we thank your entire elite staff for their professionalism. this also includes the location where we picked up the car haulers location too. Because of this, we will always use your company. Thanks again (UNCLE HERB) :)
MICHAEL CNothing, it was a great experience. From the appointment, setting, to getting the truck, turning it back in is great experience all the way around.
TONY SThankfully the location manager called us to describe the drop off location for after hours because the website takes you to the wrong address. The U haul website needs to specify the correct address and helpful landmarks.
Gabrielle AY'all were very helpful
Steven FBoth the pickup and return were handled perfectly!!!
ROBERT BYou are such a great Uhaul location! I can’t think of a thing you could do better!
Vanessa MNo issues.
Andrew CThe customer service is really nice, friendly, caring I really love it. Thank you to herb He was so nice, he help me a lot
Wendi GGreat customer service and great management
tony c10/10 best Uhual experience yet!
Vanessa VBest uhaul place.
Jason WMaybe drive for it me.
Gary LVery professional
RICHARD WGreat place. Friendly and clean.
Frankie RThe woman that helped me was super friendly and very helpful!
sheila kExcellent customer service
Jonathan BOwner is absolutely the best!
Kevin HI don’t understand what happened when I returned the vehicle and a few days later I received a threatening email saying I owed money and I had 0 days to pay before a collection agency would get involved. Based on this I will not use Uhal again.
KEITH LThe vehicle was dusty and not very clean inside the passenger area but seemed to be well maintained otherwise.
Andrea AHerb is the man...really good dude
Toby AFollow through on what you commit to. If I make a reservation I should not have to worry about the availability of the uhaul truck I just rented.
Zachary GExcellent service and smooth move.
John BSince the city has renamed and renumbered the street, please make sure the new address is updated for this location in the U-Haul app.
MARK MGood, down to earth people who were pleasant to do business with.
Thomas HThe team at UHaul were awesome!! Very friendly and helpful. Thanks!!
John BThe location was easy to find the people there were the best and if I ever need to rent a truck or lease space I will definitely go here this place in my opinion is highly recommended
Steven GStaff was friendly and very helpful. This will be my new go to for any moving or storage needs.
Robert HThe folks at my local U-Haul facility were very friendly and helpful - would highly recommend!
marritt sThe manager Herb was very helpful and professional. I had an issue with the billing and he found out the problem an corrected it.
VINCENT WLisa was so wonderful
Barbara HMuch better communication is needed. My truck location was moved with no notice to me.
Brett DUnusually helpful and friendly staff
Karen KHerb was fantastic. Thank you
Justin P1. The address on the site Does Not pull up in google maps. - After driving to 2 wrong locations had to call and listen to voice recording to find the correct place. 2. Very difficult to use the mobile check out process. Even after watching the instructional video, it took so long (2 hours) I had to call for them to adjust the pick up time on my reservation for me to be able to get car. 3. Window was down, inside had tree debris. And cup holder was broken. Vehicle shakes over 55mph. 4. Upon getting car the gas was supposed to be 1/2 tank but was only 3/8. I posted a picture and reported when I checked out, and when I returned truck with 3/8 tank (as I got it) they tried to charge me $27.50 for 1/8 of a tank. 5. Renee was the saving grace. She Was very nice and corrected my wrongful charge. I will not be renting from this location. Makes me not want to use U-Haul again. This experience was horrible
KateLynn TI booked online last Thursday to pick up a 20 foot truck. All was confirmed. On Friday the location changed to Ashland and confirmed for 10:30. We waited at that location for 4 hours no truck was there. I got a call at 2 pm to go to Fredericksburg to pickup and I drove to my destination my aunt had a medical emergency and I never used the truck put gas in it and drove it right back. 63 miles and 95.00 no use wasted dollars. I won’t rent again bad experience.
DIANE WOur interaction with Herb was awesome we have nothing to mention about improvements.
TRENT A