Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The General Manager greeting, approach, professionalism, and fast service scored a 10 on a scale from 1 - 10. Her assistant customer service is also a 10. The two work well together. We were happy with the service. - Dr. Joseph Hall Sr 706-572-3299 if you have any further questions.
Dr joesph hall
Rating:
5.0
Customer did not leave a comment.
James Holmes
|
First Impressions
Rating:
5.0
My service here at this location was rendered in a respectful manner all questions answered and explained thank you U-haul
Marie Jones
Rating:
5.0
An employee stopped traffic so I could back out of the driveway since it was blocked by a truck that was left by a previous customer.
FRANK KUNF
Rating:
5.0
Customer did not leave a comment.
Walter Wilson
Rating:
5.0
Excellent service at pickup and drop off. Smooth process with excellent people.
Gregory Floyd
Rating:
5.0
Great people
Gina Folsom
Rating:
3.0
Customer did not leave a comment.
Tabitha Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PLENZIE JONES THOMAS
Rating:
5.0
Nice people
Gina Folsom
Rating:
5.0
Great customer service.
William Aitken
Rating:
5.0
Customer did not leave a comment.
Latonya Sturgis
Rating:
5.0
Have water and snacks 😋
Harlan McMath
Rating:
5.0
Customer did not leave a comment.
kenneth drayton
Rating:
5.0
Customer did not leave a comment.
TAMICA WRIGHT
Rating:
5.0
I had a wonderful and excellent experience, ty. See you again soon!
Cindy Walker
Rating:
5.0
Easy. Everyone was so nice.
shari alexander
Rating:
5.0
Customer did not leave a comment.
Charles Douglas
Rating:
5.0
The two wheel dolly strap didn’t work
Wilford Rendleman
Rating:
5.0
Customer did not leave a comment.
laine hocker
Rating:
5.0
Customer did not leave a comment.
BRIAN SMOKER
Rating:
5.0
Customer did not leave a comment.
John Price
|
First Impressions
Rating:
3.0
This Uhaul location is a scam. They show pictures of the front, back, and top of the vehicle but not the side of the truck. I agreed the pictures matched the truck but there was no pictures of the side and they charged me 350 for a mark on the side of the vehicle that was already there. Highly do not recommend!
DUSTIN PHILLIPS
Rating:
5.0
Customer did not leave a comment.
Lemuel Basa
Rating:
4.0
Customer did not leave a comment.
laurel macs
Rating:
4.0
Make sure gas needle is accurate on paper work...I was also told a $30 credit was supposed to be offered if gas less than a quarter tank
Wonda Beaver
Rating:
5.0
My reservation pickup location was changed without even asking me. When I showed up at the new location I was told that I was early (1 hour) and they couldn’t promise that my trailer would arrive by the appointment time. Then I was told that I could call around to see if I could find another. Awful location. They did help after I asked. So, I ended up returning to the Broad street location. Great service. Great people.
Jerry Coleman
Rating:
5.0
The lady that helped me was super helpful, very quick and ready to get me on the road.
Merchant id:4445013276097
randy moncibaiz
Rating:
5.0
Customer did not leave a comment.
Carman Berryman
Rating:
5.0
very good service
John rectenwald
Rating:
5.0
Great customer service
RUBY HOWARD
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Matthew Harkins
Rating:
5.0
Everyone was very good employees
Jeff Winemiller
Rating:
4.0
I love how the staff here met all of my needs. Kaylee and Felicia are super professional and helpful. Got what I needed and didn’t run into any issues. Thanks so much !
franisha williams
Rating:
5.0
Customer did not leave a comment.
Mark Weinberger
Rating:
5.0
Customer did not leave a comment.
Timothy Kmiecik
Rating:
5.0
Customer did not leave a comment.
Roberta Hodge
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anne Arnold
Rating:
3.0
In the past we have used Uhaul and got our deposit back the same day as when we turned the truck in. This time, we still haven’t gotten our deposit back. We turned the truck in yesterday. Times are tough, having to wait 3-7 days on money that was easily taken from us, is ridiculous. You guys should work on that.
hope blackmon
Rating:
5.0
I always have the same rep tall dark skin he is always helpful kind and so polite I love working with him
Lena Philpot
Rating:
5.0
Customer did not leave a comment.
ken rothgeb
Rating:
5.0
Customer did not leave a comment.
Debra Butler
Rating:
5.0
Customer did not leave a comment.
TONIQUA FREEMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONIQUA FREEMAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David Carleton
Rating:
5.0
Great job!
Robert Willis
Rating:
5.0
Customer did not leave a comment.
Michael Maclean
Rating:
3.0
Cramped parking otherwise great job!
Lance Guderian
Rating:
5.0
The manager Miss Felicia always shows great customer service and courtesy.
Robert Williams
Rating:
4.0
I don't understand why it would cost 2 times as much for me to drop at an out of town location than it does for me to bring it back to my beginning.
Robert Gosey
Rating:
5.0
I had no problems with the broad st. location at all but the Gordon hwy location is not a good one.. what they could approve on is checking lock boxes to make sure keys are were they should be before the location closes ,for the 24 hour mobile pick ups. Also Uhaul should not cancel a reservation until the end of the day especially if they were having system issues.
Lexus Fielding
Rating:
4.0
Customer did not leave a comment.
Ahmadjah Compton
Rating:
4.0
Customer did not leave a comment.
Scott Ewers
Rating:
4.0
Customer did not leave a comment.
Jodi Hancock
Rating:
4.0
Customer did not leave a comment.
Jalysa Torres
Rating:
4.0
Friendly and courteous.Tne cashier made sure that we understood the process. I'm
Linda J Furse-Williams
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jodi Hancock
Rating:
5.0
Never have a problem with them great service
Sebrena Muirhead
Rating:
5.0
I want to mention Antonio. Awesome employee!! There was an issue with the key being locked in the truck which makes me want to say about leaving the key in the vehicle instead of taking it to the counter. This policy should be changed!!!
Myles Hossler
Rating:
2.0
They didn’t have the trailer I reserved. They made me go to another location to get the trailer. I also rented a truck but they wouldn’t move that reservation. So I had to rent truck from here then rent trailer at other location. Then they made me return them to both locations. I asked if I can just return to one location to same me time and me paying extra mileage to get to and from other locations and they rudely said NO.
Jason Graves
Rating:
5.0
Customer did not leave a comment.
Kathryn Lewis
Rating:
5.0
Customer did not leave a comment.
Chester Thomas
Rating:
4.0
Attendant wasnt very knowledgeable on previous inspection of equipment turned in and didn’t know how to check and see previous damage on equipment
timothy Gracy
Rating:
5.0
Customer did not leave a comment.
james rhodes
Rating:
2.0
Units you can only access via LADDER shouldn't ever be a thing, and it certainly doesn't mention it in the app when you're booking. Also, the manager essentially revoked a promo code the app prompted me with for a free month of storage, costing me around $80. The manager is also constantly (I mean, constantly. While I was ON THE LINE, as well as while I was physically near here while she was showing me to the unit) on the phone with who I assume to be her significant other. Really really annoying and unprofessional.
Hannah Freel
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Carl Worthy
Rating:
5.0
Awesome customer service!!!!!
Chadrick Willis
Rating:
2.0
They advertise 24/7 drop-off but a rental key drop-box could not be found. I had to wait an additional 30 minutes until the store opened to leave the keys with an employee, and that made me late for an important service for family.
Brooke Mckie
Rating:
4.0
Customer did not leave a comment.
AISHA FULLER
|
Overall Experience
Rating:
4.0
Didn't have a dolly that I requested when I got there.
Thomas Kihm
Rating:
5.0
Very good customer service! And clean no rats chewing through my belongings!
deidre cobbs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAMIR' BACON
|
First Impressions
Rating:
4.0
I was charged $20.00 extra to load my car onto the tow dolly. I agreed only because I have no experience with the entire process and I trusted that the persons that do this on a daily basis are competent. However, this was not the case. I had a gut feeling that something was wrong. I did a walk around safety check, I was in shock when I saw the passenger side wheel straps were totally UNDER THE WHEEL!!! I did a quick search of the area and found a U-Haul dealership. The technician was also in shock when he saw the location of the straps and he couldn’t believe that I was charged EXTRA for loading the car on the tow dolly. I am aware that I should have checked the vehicle before I left the original U-Haul dealer in Augusta Georgia. I just trusted that it was done correctly since I was charged additionally for the loading process.
PETER FURZE
Rating:
4.0
Have ppl available like Tempest to answer lines when returning truck doing all correctky but your system still NOT working correctly.
Della Allen
Rating:
5.0
Customer did not leave a comment.
Rolando Batista
Rating:
5.0
Customer did not leave a comment.
Joseph Brown
Rating:
5.0
Customer did not leave a comment.
Satish Kenchaiah
Rating:
5.0
Very low in fuel
Sekou Paige
Rating:
4.0
Customer did not leave a comment.
daniel jang
Rating:
5.0
The truck I was rented had a cracked windshield and the oil pressure was so high that at some point I could smell oil burning in the truck.
I opted out of rental insurance - I felt like I was given a truck that had problems on the hope that if it broke down or had issues, I would have to pay for it.
Gave me a potential lemon that could have costed me dearly
David Henry
Rating:
5.0
Customer did not leave a comment.
Ruth Broniec
Rating:
5.0
Customer did not leave a comment.
Kareen Whitney
Rating:
5.0
Customer did not leave a comment.
Courtney Stevens
Rating:
5.0
Customer did not leave a comment.
Curtis Butler
Rating:
5.0
Excellent
Kenneth Pair
Rating:
5.0
Friendly service
Jeanie Germany
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Hauger
Rating:
4.0
Customer did not leave a comment.
James Norville
Rating:
4.0
Customer did not leave a comment.
ebony parrish
Rating:
4.0
Customer did not leave a comment.
Eva Taylor
Rating:
4.0
The customer service rep that helped me was quite professional and kind-hearted. And I appreciate it the kindness that he showed me.
Carolyn Gandy
Rating:
5.0
Customer did not leave a comment.
Mark koroma
Rating:
5.0
Customer did not leave a comment.
Gilbert Harry
Rating:
5.0
Felicia and staff were amazing at this location on Broad st. They went above and beyond for our move! Thanks again you were a blessing
Stacy Pagan
Rating:
5.0
I forgot to get the lady name but she was awesome
Lamar Reid
Rating:
5.0
This location is managed well in a very professional manner. The employees were very efficient and the turn in process only took me a few seconds. Great ambassadors for UHaul!
Mark Abbott
Rating:
5.0
Customer did not leave a comment.
Yonathan James
Rating:
5.0
Check in agent was awesome
Stephen McMillan
Rating:
5.0
Customer did not leave a comment.
Jessica CortesAyala
|
First Impressions
Rating:
5.0
I was given three different rates , for mileage per mile. 18 cent, 49 cents, and then one was charged 99 cents per mile . Although, the occurrences were in negotiable . I am thankful for the convenience of renting , from uhaul.
Thanks a lot , Barnes
adriniadora barnes
Rating:
4.0
Include dolley on trucks.
Sandra Harris
Rating:
3.0
I went inside to check in & they sent me back outside “to find an associate to help me.” After I went looking & found someone they told me they would be with me shortly & then asked me for the number on the trailer. After looking at several emails we found it.
Cathy Givens
Rating:
5.0
Customer did not leave a comment.
jillian andrews
Rating:
5.0
Customer did not leave a comment.
Michael Jacke
Rating:
5.0
Customer did not leave a comment.
Deborah JonesWright
Rating:
5.0
Not sure how you could improve. My experience was 5 stars.
Jeff Simless
Rating:
2.0
My furniture was destroyed in the storage unit from mildew. I’ve been renting for over 4 months and the store manager has always gave me poor attitude with little assistance. The other staff however are nice but everytime I come in there is someone new which is not surprising.
ELISHA WALKER
|
First Impressions
Rating:
5.0
The process was super straightforward and the personnel were nice!
Laura Smoak
Rating:
4.0
The staff is topnotch !! Very friendly and helpful. Parking lot is a bit tight. Overall, great location that always has. the equipment I need.
Charles Kalkhof
Rating:
5.0
You all went above and beyond and legitimately provided excellent customer service. To be frank, it actually caught me off guard because I either never meet U-Haul people or they’re very short or our interactions are nonexistent. Like I said I typically never pay attention to these kinds of surveys but I genuinely appreciated yall helping me out today and yesterday.
Would recommend 10/10
Jay Fickle
Rating:
5.0
Great staff… very clean and efficient
William Borglund
Rating:
5.0
I wanted a refund because I didn’t use the truck for moving at all really and I don’t know why they charged me extra for phone number 706-261-840
James Dent
Rating:
5.0
Customer did not leave a comment.
Wilburn Brown
Rating:
1.0
The manager was very rude and unprofessional
Jermaine Jackson
|
Overall Experience
Rating:
5.0
Felica, and her staff is the best in Augusta. They are always friendly as well as helpful, and professional. The facilities are well maintained and clean. I will definitely recommend this establishment for family members and friends. Top notch customer services.
SHIRLEY BATTLE
|
Overall Experience
Rating:
3.0
The staff was helpful
Bernard Hayes
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William Compton
Rating:
5.0
Helpful, caring, and friendly staff.
Midonne Simmons
|
Online Move In
Rating:
5.0
I felt safe with my property stored in uhaul.
Tommy Birch
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Crystal Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Philip Deans
Rating:
4.0
I like the professionalism each time I visited the site,
That was satisfying to me, this facility was was very good place place for storage.
KAY STOKES
|
Overall Experience
Rating:
4.0
The indoor storage rented inside a air conditioned structure had a very unclean smell / odor.
DANIEL JAIME
|
First Impressions
Rating:
5.0
Staff is extremely friendly and helpful
John Steadman
|
Overall Experience
Rating:
5.0
Always helpful and friendly!!
frank lee
|
Overall Experience
Rating:
3.0
The space I rented had too many roaches I would not recommend anyone to bring stuff there because of that
Dorene Pate
|
Overall Experience
Rating:
3.0
The staff was great. Only issue I have is that they have roaches! No fault of the facility that people with roaches store there things there.
tawana morris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Robinson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LATASHA BROOKS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELISSA BLUE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca May
|
First Impressions
Rating:
4.0
The manager (Felicia) was especially helpful!! And Chris or Kris was also helpful. You’ve got a great staff at the Broad St location. It’s my go-to place for all things moving.
BRIAN MCHENRY
|
First Impressions
Rating:
4.0
Staff very informative and helpful
ANNIE SULLIVAN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
venus buggie
|
Overall Experience
Rating:
5.0
Ms. Tina, awesome job and also the tall guy who assisted me with closing out my storage 8/6 at 10am, they both do great ensure costumers are welcomed .
Brittney Daniel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRITTNEY WALKER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LEAH SMITH
|
First Impressions
Rating:
5.0
Always helpful
BRENDA FRIDAY
|
First Impressions
Rating:
5.0
Thanks
gary fails
|
Overall Experience
Rating:
5.0
Other than the debris from roof being restored all in my unit, nothing was damaged cause of it. Over all my experience was good. No problems.
david henry
|
Overall Experience
Rating:
5.0
Excellent employees and customer service. Only feedback is low ceilings in storage units with poor lighting. The sensors don't always work for lights to come on and you need a cell phone flashlight to see. Very accommodating. Extremely helpful staff.
Tomi Lehner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dassani Eadie
|
First Impressions
Rating:
5.0
I love working with this location! The staff is always so kind, helpful and informative.
Kim Cope
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carl hudspeth
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha Davis
|
Overall Experience
Rating:
5.0
Service is always great here!!
MICHAEL SLAGLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TYVEE JONES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terri Jones
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Terri Jones
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Latavia Nock
|
First Impressions
Rating:
4.0
It took awhile to be able to actually speak with someone in the office as the phone kept rolling over to the national line when I called, but once I finally reached someone, it was worth the wait. Felicia, the Asst Mgr was amazing!!!
Tia Courtney
|
First Impressions
Rating:
5.0
I appreciate Mr wade
Stefan Johnson
|
Overall Experience
Rating:
5.0
Great staff to work with, very friendly and nice..Mr. Wade and staff went the extra mile...thank you
Eula Kirk
|
Overall Experience
Rating:
3.0
There is no light in my storage area. So, it’s pitch black unless you have a flashlight. There is construction form damage, which is understandable, but materials are left sitting unattended, which could cause a potential hazard.
Overall, the facility is secure and decent.
Larry McClellan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRY BROWN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shonta Hudson
|
Overall Experience
Rating:
5.0
Mgr Wade was very helpful and professional and made sure I was completely satisfied..he's a keeper
Eula Kirk
|
First Impressions
Rating:
5.0
Wade and Christy is the best
Lavaciette Walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KESHA BONNER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel Harris
|
First Impressions
Rating:
2.0
Thanks u for your help thanks again
ANNIE LUKE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia Randall
|
Online Move In
Rating:
2.0
I reserved my unit more than a week in advance, yet when I showed up they didn’t have the size of unit that I requested available, so I was forced to rent another unit elsewhere.
Also, I would suggest sending out the payment reminder closer to the actual payment due date.
David Sayles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Albert Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMAL WILLIAMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Coldwell
|
Overall Experience
Rating:
4.0
Very nice facility. Engaging and helpful staff members.
My only concern was a bit of mildew on some of my items. Nothing was damaged beyond a little scrubbing with cleaner.
EDGAR CLARY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mildred Gaines
|
Overall Experience
Rating:
5.0
Staff was super supportive and kind! I would recommend this facility without hesitation! I am very pleased with the services provided over the years of my use! This staff deserves an upgrade!
Melvin Marshall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna Reynolds
|
First Impressions
Rating:
5.0
Felicia was amazing! Best customer service I have ever received
Traci Hamilton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susie Smith
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mildred Gaines
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marley la bereck
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles Addison
|
Overall Experience
Rating:
5.0
Best I know of in the city.
RODERICK MCCOY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darian Blassingame
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tyleica Sturgis
|
First Impressions
Rating:
5.0
Need to give more time to get in your store even as after 8:00 or 9:00
Great service great customer service the clerk was a true professional real helpful
IVAN BARRAGAN
|
Overall Experience
Rating:
5.0
Felecia Baum is amazing. Moving can be stressful. She eased so much of the stress. She deserves a raise. Oh and a big bonus!
Nicole Cox
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BEVERLY BELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adrien feilds
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tammarra Starr Schmitz-Drallmeier
|
First Impressions
Rating:
5.0
Employees are so freaking nice
Doris Sapp
|
Overall Experience
Rating:
5.0
Very friendly and accommodating staff.
Marvin Callicotte
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Erik Sims
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CATHERINE COLEMAN
|
First Impressions
Rating:
2.0
Some of the manager you had did a poor job not all of them with some of them
christopher person
|
Overall Experience
Rating:
5.0
Very helpful
SUSAN SWANSON
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Chandra Mcdougle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adrien feilds
|
First Impressions
Rating:
1.0
My storage was auctioned off and my husband passed away from covid so I felt really bad about the Uhaul experience I had in the pandemic not being financially able to keep up with my account and lost all the things that we worked and earned.
I’m grieving for the things that I tried to hold onto, but lost in your storage facility.
Hopefully I’ll get pass it one day.
Your General Manager thought I would be able to get it out, but it was and still is a pandemic in our country and it has affected everyone including me and my family as we lost or mother recently also and everything she had in another Uhaul facility as well under the same circumstances.
Janice Kelly-DANFORTH
Janice Kelly-Danforth
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KANISHA WRIGHT
|
First Impressions
Rating:
3.0
The unit door was broken so I had to be moved to another unit. There was only one person who could help me and he was busy doing something else. I waited over 3o minutes. I came back later and an additional 30 minute wait ensued. Finally I got moved in. There was no lock in the unit as promised. The access code didn’t work so they had to let me in manually. When I came back with a second load the gentleman working the evening informed me that I had to input my access code in two places The access door worked fine after that. Everything is fine now. The check in was not smooth though.
Anthony Ramage
|
Online Move In
Rating:
1.0
I was told while booking the space that I would have a 23 x 10 x 10, or something like that. When I arrived at the facility that space at already been taken and now I’m in a super small unit and my stuff does not fit, I had to take half of the stuff back in the truck to my residence and I’m very dissatisfied.
KALEB DUCELLO
|
First Impressions
Rating:
5.0
The staff went over and beyond!! Rented a storgae that the csr thought would fit how ever I would need an additonal unit. The csr didn't have anything bigger so to accommodate my needs she gave the second one for free!! Fast respectful over and beyond.
Rebecca Tinsley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Campbell
|
Overall Experience
Rating:
2.0
A lot of homeless people hanging around. If it rains water is a foot deep out front no drainage system overpriced.a lot of my stuff mildewed. Nobody ever answers phone there.
billy greer
|
Overall Experience
Rating:
5.0
the employees were so helpful, professional, and kind.
Hale Cawley
|
Overall Experience
Rating:
5.0
The only problems I have is no one ever answers the phone
Michelle Chavous
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele Mccorkle
|
Overall Experience
Rating:
5.0
all of the employees were so helpful and kind.
Hale Cawley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANET GADSON
|
First Impressions
Rating:
5.0
Thank you. If I ever need these services again, I’ll definitely be back. :)
Christina Rentiers
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dashae Hill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
faye evans
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LENNON MACKEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAREN HEREFORD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laquanda Jenkins
|
Overall Experience
Rating:
3.0
Thanks for the 5 years of use of your facility.
ERNEST IRVING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CIYEVA GILLISPIE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Campbell
|
First Impressions
Rating:
4.0
THE CUSTOMER SERVICE WAS VERY GOOD, THE EMPLOYEES WAS
VERY HELPFUL
lelia scott
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rachel Main
|
First Impressions
Rating:
5.0
Thank you..
lashawn CANCER
|
Overall Experience
Rating:
5.0
Awesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.
Lisette Michael
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
rocky wallace
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tara gilliam
|
Overall Experience
Rating:
4.0
Staff was friendly and helpful
John Sparks
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Katherine Isbell
|
Overall Experience
Rating:
5.0
Great place that I always use very professional
SEBRENA MUIRHEAD
|
Overall Experience
Rating:
5.0
Ms. Cheryl and her staff had really been nothing but caring, kind and understanding. Ms. Cheryl was always there when and if something was wrong. I appreciate her so much. Thanks Ms
Cheryl, Paula Lamar
PAULA LAMAR
|
Overall Experience
Rating:
5.0
Welcoming staff, professional, and well maintained location
Roberto Acosta
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shonta Hudson
|
First Impressions
Rating:
3.0
My unit, 0143, had problems with the ceiling and the walls. Leak, damp, paint flaking everywhere. Ruined some of my things.
Stephen Cheshire
|
Overall Experience
Rating:
5.0
Excellent facility. Sometimes number of staff to take care of customers not adequate
SAMUEL MILLER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lyndia Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gloria haselden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dedrick Grandstaff
|
First Impressions
Rating:
5.0
Excellent customer service and very convenient location!!!
KIMBERLY GRACEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDGAR CLARY
|
First Impressions
Rating:
3.0
The first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.
Nathan Shumate
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stephen Cheshire
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geise Ramos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHIRLEY BATTLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jana Speed
|
Overall Experience
Rating:
5.0
It was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!
Jana Speed
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIA DEAN
|
First Impressions
Rating:
5.0
Helpful, and very friendly and made everything easy.
DEZA LAGRONE
|
Overall Experience
Rating:
4.0
The floor was shining and clean all the time. I had a great experience with your u haul company.
NATHANIEL HAYNES
|
Overall Experience
Rating:
5.0
The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very
little wait time. The staff on Broad Street rocks. Thank you Uhaul.
Lila Simmons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey Thurman Carnall
|
Overall Experience
Rating:
5.0
During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.
RICHARD KING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
timekia mayes
|
Overall Experience
Rating:
1.0
The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly
April Craft
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tara braxton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC SCHWESER
|
Overall Experience
Rating:
3.0
Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..
April Craft
|
First Impressions
Rating:
5.0
Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.
Brian Aring
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Warren Richard Jr
|
First Impressions
Rating:
5.0
Great people, kind and helpful and professional.
Jason DiPeppe
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jose holmes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael rockwell
|
Overall Experience
Rating:
5.0
Ladies were very helpful. Helped pull ramp out from truck.
Brian Aring
|
First Impressions
Rating:
5.0
The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all
Ira Bacon
|
Overall Experience
Rating:
5.0
Everyone was always very helpful and friendly
anglea mitchell
|
Overall Experience
Rating:
3.0
The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs
DeShaun James
|
Overall Experience
Rating:
2.0
There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.
Tyler Flom
|
Overall Experience
Rating:
2.0
Uhaul need to make it a way if u rent a storage unit u get a free truck after move out
Monica Hazel
|
Overall Experience
Rating:
5.0
Excellent customer service and very clean
Ronnie Lee Kimble
|
First Impressions
Rating:
5.0
These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.
nancy howell-skidmore
|
First Impressions
Rating:
3.0
Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me
Betty Overton
|
Overall Experience
Rating:
5.0
Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.
LINDA DOLLAR
|
Overall Experience
Rating:
1.0
the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call
Kenneth Fulton
|
Overall Experience
Rating:
5.0
Nice and very helpful, caring staff.
lisa bussey
|
Overall Experience
Rating:
5.0
Good customer service
Shamika Steplight
|
First Impressions
Rating:
5.0
Nice meat clean and the customer service was great
marty minns
|
First Impressions
Rating:
2.0
Needs to be cleaner and no one worked promptly
Rafael Perez-Gonzalez
|
Overall Experience
Rating:
5.0
I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.
RICHARD WOODRING
|
First Impressions
Rating:
5.0
Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.
RICHARD WOODRING
|
Overall Experience
Rating:
1.0
the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement.
needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it
Kenneth Fulton
|
First Impressions
Rating:
1.0
Several of our stored box's got wet. The staff offered no help or solutions.
We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.
George Stearns
|
Overall Experience
Rating:
5.0
The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!
denise atkins
|
First Impressions
Rating:
5.0
Aaa
George Stearns
|
First Impressions
Rating:
4.0
None
Michael Turner
|
First Impressions
Rating:
5.0
Very friendly staff.
Alvin Tumblin
|
Overall Experience
Rating:
5.0
I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job
ALBERT BEVERIDGE
|
Overall Experience
Rating:
1.0
I would never recommend Uhaul to anyone and will never deal with Uhaul again.
tanner baughman
|
Overall Experience
Rating:
4.0
The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.
Thomas Cole
|
Overall Experience
Rating:
4.0
Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.
Solvanga Slay
|
Overall Experience
Rating:
3.0
We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi
Carol Rush
|
Overall Experience
Rating:
1.0
Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.
Damion Perez
|
Overall Experience
Rating:
5.0
The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..
Anthony Dawson
|
First Impressions
Rating:
5.0
The people here were very nice and polite and timely.
Solvanga Slay
|
First Impressions
Rating:
3.0
Too expensive
Suzanne Blake
|
Overall Experience
Rating:
3.0
None
ALAN EASLEY
|
First Impressions
Rating:
4.0
The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.
Matthew Cockrell
|
Overall Experience
Rating:
5.0
Super crew, professional and very helpful.
kay lumpkin
|
Overall Experience
Rating:
5.0
Great customer service.
kay lumpkin
|
First Impressions
Rating:
5.0
They staff was awesome...
jose holmes
|
First Impressions
Rating:
5.0
Best customer service, bar none, with friendly people
Joseph Martin
|
Overall Experience
Rating:
5.0
From the moment I entered your store I was pleased. Thank you . I always felt safe.
Kathryn Jones
|
Overall Experience
Rating:
4.0
Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.
DURWIN KELLY
|
Overall Experience
Rating:
4.0
Thanks 😊
william chesser
|
First Impressions
Rating:
4.0
thanks
BETTY MILLER
|
Overall Experience
Rating:
5.0
All the associates were great.
Andreaka Bush
|
Overall Experience
Rating:
5.0
This uhaul service was great
Andreaka Bush
|
First Impressions
Rating:
5.0
great staff! many thanks!
laura muckenfuss
|
Overall Experience
Rating:
5.0
Ms. Taylor and others were great!
william kirby
|
Overall Experience
Rating:
5.0
Ladies behind counter have been fantastic!
Very happy customer!!
david ross
|
First Impressions
Rating:
5.0
Ms. Taylor and staff were very, very helpful.
william kirby
|
First Impressions
Rating:
4.0
Good service
brian courtney
|
Overall Experience
Rating:
5.0
The staff is awesome
Holly Sheppard
|
First Impressions
Rating:
5.0
Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service.
God Bless
Gerard Hoosier
gerard hoosier
|
Overall Experience
Rating:
3.0
It was ok, no problems
john marion
|
Overall Experience
Rating:
3.0
there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.
norman michael
|
Overall Experience
Rating:
5.0
Cheryl and her staff always give superb customer service!
Antenet Simpson
|
Overall Experience
Rating:
5.0
My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility
WHITNEY GLOVER
|
Overall Experience
Rating:
5.0
Good service
Michael Mathis
|
Overall Experience
Rating:
5.0
It was close n clean n also well lit. No changes needed. Keep up good work n thanks.
melissa pippin
|
Overall Experience
Rating:
1.0
I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.
Samantha Mays
|
Reservation
Rating:
5.0
The sales associate knew his job. He made it a smooth move in transition.
Albert Miller
|
Reservation
Rating:
3.0
This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.
Richard Demilio
|
Reservation
Rating:
5.0
Great service from truck to stotage. Manager was aersome.
Antenet Simpson
|
Reservation
Rating:
5.0
Great service - easy move-in
Location is always extremely busy but the staff is always courteous and nice to the customers.
Alicia Carroll
|
Reservation
Rating:
5.0
Kind staff and great services
catherine kwon
|
Reservation
Rating:
4.0
Easy to access
Stephanie Latimer
|
Overall Experience
Rating:
2.0
U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit
kimberly moulton
|
Overall Experience
Rating:
4.0
Good nice people
Kristen Phillippi
|
Overall Experience
Rating:
5.0
Great Service!
Antenet Simpson
|
Overall Experience
Rating:
5.0
The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I
WILLIAM STANFIELD
|
Overall Experience
Rating:
4.0
There were unswept roaches in the bathroom and lots of food trash.