Customer Reviews for U-Haul Moving & Storage of Port Morris

Rating:

5.0

Excellent service 👏

Rating:

5.0

They start my paper work as soon as I walk in the door.

Rating:

5.0

Entirely satisfied. Staff polite and helpful

Rating:

5.0

Nothing you guys are the best to make business with you and the best workers 😉 it was my pleasure renting from you guys

Rating:

5.0

Very profesional

Rating:

4.0

Ensure customer receives receipt of documentation. I was unaware of the fuel usage due to not receiving it via email. I tried to call the store and received no answer.

Rating:

4.0

The website should be improved when I went to return the U-Haul it gave me some problem's

Rating:

5.0

Keep providing excellent customer service. Thank you!

Rating:

5.0

Everything good. No complaints at all.

Rating:

5.0

Very helpful all the team!

Rating:

5.0

Muy buenas atenciones específicamente las de habla hispana muy buena atención al cliente los felicito

Rating:

5.0

It was a great experience, the staff was very helpful, helped me with all my questions and concerns…Definitely worth recommending

Rating:

5.0

I’m so happy to the employees here at U-Haul 138st Willow Avenue staff they are very helpful and the manager George are great employees there

Rating:

5.0

I’m so happy to have employees that work at that location on 138st willow Avenue the staff there very helpful to me all the time the manager, George it’s very very helpful and get everything done

Rating:

5.0

Great

Rating:

5.0

Ok

Rating:

5.0

Great customer service

Rating:

2.0

Made reservations online at this location, reservation was reassigned to another location @ New Rochelle called the original location service representative rescheduled was charged more than the price online.

Rating:

5.0

The U-Haul located in the Bronx, was great! We arrived when it opened, and the attendant helped with everything! U-Haul Moving & Storage of Port Morris 780 E 138th St Bronx NY 10454 U-Haul itself as a company changed my reservation the day before pick up 3 times. We ordered our truck 4 weeks in advance of our move. The morning before, they emailed to say they downsized our truck. Then throughout the day, they changed it from a 10ft to 27ft truck. The system is horrible, no one who works can properly help, and they push you to someone else. I spend over 7 hours on and off the phone all day to make sure we have a truck for pickup. Its honestly a miracle that at 8pm the evening before our 7 am pick up 1 person was finally nice enough to stay on the phone and help us get a truck.

Rating:

5.0

Great staff

Rating:

4.0

very good service and very courteous employees

Rating:

5.0

You service is excellent

Rating:

5.0

Back left signal light is defeated. Nypd gave me a warning ⚠️

Rating:

4.0

Nothing everything was great!

Rating:

1.0

Can I get a copy of my bill please then we do a survey

Rating:

5.0

The front disk lady said s very friendly and professional Made everything easy and smooth Easy to pick up Easy to drop off

Rating:

5.0

Nothing at all, getting a vehicle was quick!

Rating:

5.0

George the manager from location I pick up in the Bronx area and staff are great people there

Rating:

5.0

Staff was very helpful and very nice !

Rating:

5.0

Very good thank you

Rating:

4.0

The facility is great. Well-lit, safe, convenient and affordable. The staff was always friendly and informative. Only this is that my unit had rats, and roaches and a lot of dust because the unit ceilings were open and not sealed. My items such as my bed, mattresses, dining table set and clothing were ruined and had to be discarded. So I basically paid for storage for nothing because I had to throw everything out.

Rating:

5.0

I appreciate the workers of port Morris. I have no complaints about the way they run the business.. thank you

Rating:

4.0

The cashier are excellent but the guy who give me the trailer no too much I have to clean the snow in the trailer.

Rating:

5.0

The staff were very attentive and helpful

Rating:

1.0

Someone used my email address I didn't use or authorized that. This is unexceable

Rating:

5.0

Good

Rating:

3.0

This was my first U-Haul experience and it wasn’t the best the first truck she gave me the seat adjustment was broken so I had to go back in and change trucks and I asked her two questions but she didn’t respond to me. One of them was about how much guys do I need to refill, more or less as my trip was only about 16 miles total and I didn’t get an answer and my other question I told her I needed three hours as a estimate but wasn’t sure but probably would need less and I reserved and left the U-Haul place I believe at 9:23am and returned the truck by 11:23am which was exactly 2 hours I believe and said to her I only use two hours not three And do I get any discount back because I didn’t use the three hours she was on the phone and again no response. I ended up putting $25 in gas which was way too much when I returned. I had 1 quart less of half of a tank I have pictures of before I gassed up and after If she would’ve at least gave me an estimate how much to put back after I told her how many miles I was going to use definitely would’ve helped and she said she was gonna mail me a updated receipt which she hasn’t I could get some type of money back at least for the hour or less I didn’t use because it’s funny after I mention the gas thing and she still quiet when I see the receipt it says that I can’t get reimbursed for putting too much gas which would’ve been nice to know ahead of time when I asked the question, so I don’t think I’m gonna use your services again to be honest, but I thought I’d let you know that I didn’t like the service and I even calculated the night before with the rates and the mileage I should’ve spent no more than $60 but I calculated around 50 something dollars . I would just be more attentive to the customers even if you’re on the phone you can say hold on a second or put the person on the phone on hold thank you for the service, but not Happy about it.

Rating:

5.0

None

Rating:

3.0

There is water leaks everywhere in the building the sixth floor is soaking wet, a customer was complaining about leaks on the fifth floor and I saw many tags on the sixth floor that said the unit has a water leak. Repairs need to be done to this facility.

Rating:

5.0

continue serving with kindness

Rating:

5.0

Very pleased with overall experience. Staff were knowledgeable polite and courteous. A+

Rating:

5.0

I wouldn't change a thing! That's one of the best locations and the service is unmatched 🙌 THANK YOU UHAUL FOR YOUR PROFESSIONAL SERVICE 👏

Rating:

5.0

So very very help that madame was that checked me in for renting this UHAUL

Rating:

5.0

Is the best choise

Rating:

5.0

Great team members.. works at a great and fast paste. Thank you

Rating:

3.0

I made my order online and paid $7 for equipment. When I arrived to get the U-Haul I was told that there was no more in the store and I would have to buy the $10 one. So I agreed but then the bill still has the $7 deduction for an item I never received. The customer service rep said he would deduct the money from the item that wasn’t in stock but he did not.

Rating:

5.0

As is. Excellent.

Rating:

5.0

Great customer service very professional

Rating:

5.0

So far they very professional nothing to change that was fast 👍thank you!

Rating:

2.0

I specifically signed up for counter pickup because I did not want to go through the process of using the app, but the person at the desk gave me no choice. As soon as I told her I was picking up she directed me to a QR code which converted my pickup to a self directed one. Then, I had to re-enter all the information I had already put in the night before in an attempt to save time, and the system refused to accept my emergency contact. Overall it was a very frustrating process that took away rental time. I would not recommend the self service pickup to anyone.

Rating:

5.0

Great customer service

Rating:

5.0

Very respectful and professional 👏

Rating:

4.0

Left my handtruck there and reported it as lost and found but other than that, great service.

Rating:

4.0

Thanks

Rating:

5.0

Excellent service, both rental and storage.

Rating:

5.0

The move in process is very simple when booking online. However I picked this storage because I was offered a month free if I decided to also rent a uhaul moving truck as well. I called uhaul to confirm this and I was told because I moved within the same borough I did not qualify for the free month. Why was I able to pick this option online if that isn’t the case. Besides this inconvenience my moving experience was with uhaul was a decent.

Rating:

4.0

Thank you for your service.

Rating:

1.0

Horrible , dirty disgusting place.

Rating:

3.0

The location was out of the way No grace period given for payment, im a senior who's check day is on the 3rdbof the mo I asked bto be given until then for payment I was charged a $15 late fee every single month. This unfair practice to seniors is not to be ignored. I tryed to resolved this to No avail.

Rating:

2.0

I am so disappointed. I moved from a well maintained absolutely clean facility to U-Haul where my unit is deteriorating. I have peeling paint. I have what seems like what was a window (I can’t. I get so angry just thinking about what my unit looks like). There is no handle on my unit to pull up the gate. I have to use my hands on the ridges of the gate. I want to cry. I’m going speak to the manager and advise him/her about this unpleasant experience.

Rating:

2.0

They make you pay to many extra fees instead of working with you …

Rating:

3.0

Too much mice and rat droppings /urine all over my belongings also as a customer for over 10 years I should not have to pay to discard of anything in your facility /garbage you need to do better in that area.

Rating:

5.0

This facility was very convenient, and the staff was helpful and courteous.

Rating:

5.0

Good service

Rating:

5.0

Only problem I have is the fee just went up again And now it 30 dollars more Datren DeVoe

Rating:

5.0

Great experience

Rating:

5.0

So sad to leave Uhaul which is so popular that bigger units are all taken. We've been together for decades that helped my whole family's need - children come and go before/after school, overseas' assignment, marriages, etc... Part of our lives. Thank you for wonderful staff who have been so helpful and reasonable all these years. Heidi Pang

Rating:

5.0

Very Friendly environment .

Rating:

4.0

Need better pest control

Rating:

4.0

Need better pest control

Rating:

5.0

George was always great. Always available for any questions or concern. Kathy was always friendly and approachable. It was a pleasure to work with them.

Rating:

1.0

I'm not happy at all with you guys!!!!!! Actually I'm talking to a lawyer. This is Michael's wife again!! You guys sold our unit for 5 freaking dollars after I made payment plans with you guys!!! I even have it in black and white!!!!

Rating:

2.0

After making my reservation with the call center to rent a box truck from Grand Concourse I was offered a storage unit with the first month free at the 138th street location. Upon arrival the clerk cancelled my reservation and told me it’s not free for the first month. I advised her this is what I was offered from the call center and when I clicked on the link that I received in a text it said the price was $244 and $0 due upon move in. I asked her why my reservation was cancelled and she could not provide me with a response. The manager then said he couldn’t find my reservation even though I provided him the reservation number and I was forced to pay full price for a unit. I am very disappointed with the way this situation was handled and the games that were played. The only reason I came to this location which is out of my way is because I was receiving one month free. I tried calling the call center last night and after 38 minutes on hold I finally hung up. I would like some sort of concession for my troubles. Not only am I at a location out of the way for me, but I was also forced to pay for a unit that I would have gotten at a different location and possibly different company that offers first month free.

Rating:

5.0

Good experince

Rating:

5.0

Thank you for saving our belongings after a family tragedy.

Rating:

3.0

Cuando llame anoche al numero que esta el elevador para cualquier problema la persona que atendio el despues de 10 llamada , estaba durmiendo cuando xontesto el telefono fue descorte sin ningun tipo de profesionalismo y muy mal educado.

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

Sin comentarios excelente

Rating:

5.0

Keep up the amazing customer service

Rating:

5.0

Fué muy buena

Rating:

5.0

So far no problem

Rating:

5.0

Amazing staff, very friendly and helpful every time I was there!

Rating:

5.0

We arrived shortly after closing and a gentleman was still there who was so helpful showing us where our unit was and where to leave the truck. A great experience. Thank you!

Rating:

5.0

She was a great help

Rating:

5.0

Everything in this U-Haul Location is beautiful 🤩 nice and clean

Rating:

5.0

Tyrell and Edwin they went above and beyond to helping me making my move in easy I give them 1000⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🙏🏻

Rating:

5.0

I'm so happy

Rating:

4.0

I had the service for 2 years and everything went well and my belongings were always secured.

Rating:

5.0

Staff is very friendly. Excellent hours. Felt my things were very secure. Enough parking whenever I will go and check my storage.

Rating:

5.0

I think this facility is a very good facility clean must’ve been in there for seven years and when I pulled the dog you would’ve never known that I’ve been in there for seven years no bugs no webs still the same as I put it in thank you U-Haul for keeping myself safe safe

Rating:

5.0

Thank of every staff professionalism and Clean storage in the overall, and easy ways of Moving in and out of the storage room!

Rating:

5.0

Was great experience

Rating:

5.0

Luis was great. Very helpful and friendly

Rating:

5.0

Easy access, great service.

Rating:

2.0

I visited this site a day prior to my move in to verify the size I wanted was available at the online price quoted. Everything there checked. After driving 4.5 hours with my loaded truck however, the day I need to move in I open my storage unit to find a gigantic concrete Pilar inside which means the square footage I would be paying isn't what I'm getting!! I was speaking with a lady at the desk about the matter and interrupted by a rude guy who cleans the trucks that said "you'll have to take that up with uhaul"...the fact that the unit was a total misrepresentation of what I was sold meant nothing to either of the representatives inside the store which I find absurd as I find it hard to believe that NOONE there INCLUDING THE RUDE CLEANING GUY knew about my unit as well as any other units that are sold qith concrete obstructions inside!! This matter I hope Upper management will correct at this location and urge them to treat uhauls potential customers with a bit more respect and provide better customer service as all this could have been avoided. I'm now paying for this room and one additional until I find another storage location that opens up with the total square footage that I need!!!

Rating:

4.0

The staff is very friendly and helpful, the prices are reasonable and the facility is very convenient.

Rating:

5.0

Overall, my storage experience was superb. Even the restroom was immaculate and inviting, lol. Great staff! Great service! I will recommend this location to anyone and everyone I know looking for storage.

Rating:

5.0

Great facility.Always clean and staff was always nice and helpful. Great location as well, with ease of parking for loading and unloading.

Rating:

5.0

Porqué si uno entraga más de dos semanas antes del tiempo rentado, no le devuelven el dinero que queda a favor del cliente…??? En mi caso entregué el día 14 de septiembre y el pago próximo era el 4 de octubre…. Creo que me deberían de reponerme medio mes de renta…😳😳😳

Rating:

5.0

Great customer service

Rating:

5.0

Dee and George are amazingly knowledgeable helpful they both deserve raises

Rating:

5.0

I had my storage room at this facility for 16 years. I'm glad I chose this location. Always clean and the staff was ALWAYS helpful and pleasant!

Rating:

5.0

Needed storage unit when COVID hit and I had to take my kid out of Columbia March of 2020. The staff was helpful in chortle right size storage unit and the building and unit easy to access.

Rating:

3.0

It is possibly my fault as I am used to a quicker moving service and my better option was likely to "move in online" and not have to deal with the counter sign up and its lack of efficiency.

Rating:

5.0

la senorita que me atendio fue amable conmigo

Rating:

4.0

Only comment: There is always a long wait to take care of business because of only one Attendant to accommodate all clients. Otherwise I would rate excellent. Thank You,

Rating:

5.0

Voy regresar ...que pase el cpvid -19.....I will return after a few months ....thankyoi

Rating:

5.0

trudy is so helpful! george and edward, the managers, are very helpful and responsive, too. thanks much!

Rating:

3.0

Improve in your customer service and stop being rude and disrespectful to the customer. Manger is great, he listen to my complaints and was helpful. Thank you

Rating:

1.0

I lost thousands of dollars worth of items I stored in the Uhaul storage unit due to the neighboring unit illegally storing gasoline. It leaked all over my storage items and I am extremely disappointed and sad considering I am a college student who will have a hard time replacing most of it. Not to mention, I am in dental school and had to store some books and notes that were destroyed. The manager did not respond in a timely manner at all and I had to even send him another email since he never responded to my first one. I understand that he may have been busy, but after I sent my second email to him he responded that he was aware of the incident.. so why not reach out to me or respond if he was aware? I am hoping to get a full reimbursement back. When I went to move my stuff out at night (bc it’s supposed to be 24/7 access) I was saddened to see it wasn’t opened bc the elevator wasn’t working. I would’ve appreciated an email from the storage facility letting everyone know that so I didn’t have to drive all that way just to have it closed. When we went the following day and had to deal with the gasoline all over my stored items, it was unbearably hot and proved that this facility unit is in fact not climate controlled. Overall, terrible experience and I will not be recommending any of my college friends or family to store with Uhaul.

Rating:

5.0

👍👍👍✌

Rating:

5.0

I had my storage for 5+ years. It was always clean and I appreciated that. The staff was always friendly and provided great customer service. The only thing I would change is to have air conditioner in the facility. But because it’s an old building, the cost to install one would be astronomical. Anyway, thank you. My stuff was safe throughout the years.

Rating:

5.0

The staff has a positive attitude.

Rating:

5.0

Was great, everyone was very helpful. Thank you!!!

Rating:

5.0

Customer service friendly and helpful.

Rating:

5.0

Thank you for the security of my family and I belongings

Rating:

5.0

Some of the workers are good and some of the other workers don’t have a right way of talking to people but I got my point across.

Rating:

5.0

Excellent service

Rating:

3.0

Price a little high

Rating:

5.0

none

Rating:

5.0

The staff members were very helpful and patient.

Rating:

5.0

This "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY. They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.

Rating:

5.0

Very good service

Rating:

5.0

Great staff and people. Easy in and out. After hours drop off is great and very easy. Nice job.

Rating:

5.0

Very accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.

Rating:

5.0

Very good that they did a good job actually work the manager was super thank you thank you you all for your courtesy

Rating:

5.0

Very clean and organize place

Rating:

1.0

Very dissatisfied with the service, had to move to a different unit with better customer service

Rating:

5.0

Thank you!

Rating:

4.0

Line too slow early and later in the day. Need to plan for all 3 service isles to be open and staffed when store opens. Everyone very helpful and in good spirits though.

Rating:

5.0

Great customer service

Rating:

3.0

Very disappointed as I was led to believe that I would receive a month's free of storage if I rented a trailer from east to west coast... but then was informed differently...

Rating:

5.0

The best storage,

Rating:

5.0

People were more helpful than other uhauls I have been to. The close at 7pm is tight, however. The manager Geroge was really accommodating and had good customer service.

Rating:

5.0

None at this time

Rating:

5.0

Store manager George was very helpful and was training a new employee at the same . I even learned some things too. If I wasn't working at the time I will like to work for him. That's a good boss man.

Rating:

5.0

I would highly recommend this Uhaul Storage facility. The staff was very welcoming and went above and beyond to help with my storage needs. My belongings were extremely safe and well protected.

Rating:

4.0

I found the hours too limited

Rating:

5.0

great staff very helpful friendly and courteous

Rating:

1.0

Horrible never again

Rating:

5.0

Good customers service

Rating:

2.0

I was charged before feb. 30 and then when I called to receive a refund and empty my unit, I was hung up on. I paid an extra month for no reason at all. Broken glass on the 4th floor.

Rating:

4.0

Great place. Would recommend.

Rating:

5.0

Great service the staff were very helpful and attentive

Rating:

5.0

The facility kept my personal belongings and memorabilia safe and secured! I thank the team at PortMorris U haul storage for exceptional service!

Rating:

5.0

Staff we very professional

Rating:

4.0

Elysha was very helpful and understanding. Answered all my questions in regards about the facility. The maintenance guy don't know his name was very helpful as well.

Rating:

4.0

The staff was friendly and helpful. I thank them for all the help they gave me. I'll gladly recommend them.

Rating:

5.0

Great customer service

Rating:

5.0

These guys at this location make you feel comfortable and at home. They are very knowledgeable and insightful on every topic concerning storage and truck rentals. Thank you for your professionalism!

Rating:

3.0

Es Bueno pero el precio no muy bueno, el personal me trato bien.

Rating:

5.0

Keep up good work.

Rating:

5.0

Great Service!

Rating:

5.0

Good

Rating:

4.0

No comments

Rating:

5.0

All the above added to my comfort but it get pretty hot in the corridors if their was central air you guys would be perfect 👌🏾

Rating:

4.0

Muy bien el servicio

Rating:

5.0

Kept up the good work

Rating:

5.0

Thank you