Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and communicarive staff made it easy to drop off my car and get a hitch installed. The installation looks great, Can't wait to use it
David P
Rating:
5.0
Very professional staff as well as fast service.
Couldn’t ask for a better experience.. AAAAA+++++
Martin P
Rating:
5.0
Customer did not leave a comment.
Charles M
Rating:
5.0
Customer did not leave a comment.
Oscar H
Rating:
5.0
Customer did not leave a comment.
MICHAEL A
Rating:
5.0
Excellent service
ernie v
Rating:
5.0
Customer did not leave a comment.
Phillip H
Rating:
5.0
Customer did not leave a comment.
Norma P
Rating:
5.0
Everything was great. The staff at this location was very chill but very efficient and new the job well. They're extremely helpful with everything and explained all the details of the rental. In a very clear matter. Great experience overall.
Martin T
Rating:
5.0
Give a discount for return customer.
Edgar L
Rating:
5.0
Customer did not leave a comment.
eduardo m
Rating:
5.0
Seguir dando un excelente servicio al cliente. Gracias 🙂
Terpsicore H
Rating:
5.0
Customer did not leave a comment.
Fady H
Rating:
5.0
Customer did not leave a comment.
Eric W
Rating:
5.0
Everything was great. The younger gentleman I believe with a mustache was professional and provide a great service!
Daniel T
Rating:
5.0
Everything was great. No improvements needed.
Pam B
Rating:
5.0
the best personal service.
GEORGE H
Rating:
5.0
I have been a customer for a long time but everything was great
Keith P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mary J
Rating:
5.0
Would have liked to rent to the u haul by my house in pico rivera, but they didn't have a trailer with a ramp. The whittier location had great service though.
Michelle E
Rating:
5.0
The gentleman that waited on us was so patient even tho he was called in to work BY HIMSELF because of scheduling issues. Had a smile the whole time, and professional demeanor was awesome. HE'S A KEEPER!
RAY T
Rating:
4.0
Check tires and do LOF on rentals.
KAREN F
Rating:
5.0
Customer did not leave a comment.
John L
Rating:
5.0
No recommendations needed, customer service was excellent
John M
Rating:
5.0
David was great . And tech very knowledgeable thank u
George B
Rating:
5.0
Arrived a few minutes before closing but the guy that helped me was very happy to help and removed the trailer quick.
tommy w
Rating:
5.0
Customer did not leave a comment.
Armen Y
Rating:
5.0
My tech was friendly, knowledgeable and polite. I can't ask for more
Micheal A
Rating:
5.0
Customer did not leave a comment.
ADRIAN R
Rating:
5.0
Great friendly service
carol r
Rating:
5.0
There's a lot of uhaul rental around in my area but I always go back to this specific uhaul because they're very helpful and customer service is at par.
FATIMA D
Rating:
5.0
A++
CRIS M
Rating:
5.0
Customer did not leave a comment.
CHARLES M
Rating:
5.0
I am happy and satisfied with the staff at this facility. They helped me so much and very accomodating with my needs. Thank you.
Fatima D
|
Overall Experience
Rating:
1.0
Truck was shaking, breaks squeaked. One U-haul moving agency I used was 45 min late. Truck was on empty. Gas was $200 to fill up. It was not worth the rate I was quoted.
jane o
Rating:
5.0
Customer did not leave a comment.
MARIO M
Rating:
5.0
92010
ELDAD R
Rating:
5.0
Always use this location. Great customer service.
Chris J
Rating:
5.0
OLDER TRUCKS SHOULD BE TAKEN OUT OF ROTATION! POWER DOORS, WINDOWS AND LOCKS!
BERNARD E
Rating:
5.0
Customer did not leave a comment.
CARLOS J
Rating:
5.0
Customer did not leave a comment.
JOHN O
Rating:
5.0
This is my 3rd U-Haul reservation in the past month and although I ran into a few hiccups at other locations, my needs were met satisfactorily. This location in Whittier has been the most efficient and accommodating and I’m certain I will be using them in he future.
Jolene O
Rating:
5.0
Customer did not leave a comment.
Luis M
Rating:
5.0
From the first visit to go over my hitch installation details and wants to picking up my car, everything was perfect.
David was exceptional in customer service and Bernie was awesome in explaining about the hitch.
Overall I had a great experience with uhaul.
Bennie B
Rating:
5.0
excellent job and very nice guys that helped me out.
david m
Rating:
5.0
Customer did not leave a comment.
Caitlin C
Rating:
5.0
Customer did not leave a comment.
Greg S
Rating:
3.0
Customer did not leave a comment.
Ethan R
Rating:
5.0
quick and easy overall, booked reserved, pickup, and drop off. Great customer service.
Caleb G
Rating:
5.0
The gentleman David who works there always takes care of me gives me first class service he definitely goes out of his way to make sure everything and all the accommodations are top-notch I appreciate this help and anyone else who goes there will as well. I would definitely recommend this location to anyone friends and family.
Angelique W
Rating:
5.0
Customer did not leave a comment.
Carl L
Rating:
5.0
Customer did not leave a comment.
Abdalmalik H
|
First Impressions
Rating:
5.0
I primarily rent from this location, the staff is always friendly and helpful.
Christopher H
Rating:
5.0
Was unhappy that I was notified the day before my pickup reservation time that the truck I reserved was not going to be available!!!
Rudy L
Rating:
4.0
Customer did not leave a comment.
Dora L
Rating:
5.0
It was perfect
Eric K
Rating:
5.0
Friendly efficent service. Definitely would recommend.
Eileen M
Rating:
5.0
Customer did not leave a comment.
wendy b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rashaud M
Rating:
5.0
Customer did not leave a comment.
Maribel H
Rating:
4.0
I’ve used other storage facilities in the past. I didn’t expect too much from any of them and wasn’t treated like a valued customer. At uhaul from the very start I things were smooth. Truck was returned to my new storage no problem. Online reservation without ANY complications. Need any rules or questions clarified always atleast one employee avail to assist . Knowing my belongings were secure eased the transition auto pay monthly took away the stress of having to go in to pay I can go on forever best experience I’ve ever had with a storage facility thanks UHAUL
Sharon M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherry S
Rating:
5.0
Very happy with the installation and the service.
Jolene O
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
5.0
Customer did not leave a comment.
Luis M
Rating:
5.0
Customer did not leave a comment.
Bruce D
Rating:
5.0
David was super helpful and attentive to my needs. My only complaint is I’ve called a handful of times and the office number redirects me to a call center when I need answers to questions pertaining to the facility that no one else can answer but the staff
apolo a
|
Overall Experience
Rating:
5.0
Great experience’n Thank you!!
George B
Rating:
5.0
David the representative who helped me rent my vehicle was extremely accommodating knowledgeable got me in and out fairly quickly I was very happy with the service I was provided I would definitely recommend U-haul in Whittier to everyone.
Kevin W
Rating:
5.0
Customer did not leave a comment.
LARRY M
Rating:
5.0
Customer did not leave a comment.
Steve T
Rating:
4.0
On your website since you had four options for the Subaru ascent year 2020 it would be advantageous for the customer to see a picture of all four so mistakes can be avoided.
Jolene O
Rating:
5.0
Great customer service was provided by associate.
paul e
Rating:
5.0
Customer did not leave a comment.
JOHN O
Rating:
5.0
the person who took care of me was excelent, made my rental so easy, excelent service
Jose M
Rating:
5.0
Customer did not leave a comment.
Charles L
Rating:
4.0
Customer did not leave a comment.
Santiago R
Rating:
5.0
Customer did not leave a comment.
John L
Rating:
5.0
Customer did not leave a comment.
Joe V
Rating:
5.0
Great service and staff.
sal d
Rating:
5.0
Nothing, the team was energetic, happy and appreciative of our business.
Clark M
Rating:
5.0
Customer did not leave a comment.
Janice K
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
April E
Rating:
5.0
Customer did not leave a comment.
Jeffrey B
Rating:
5.0
Customer did not leave a comment.
manuel M
Rating:
5.0
Customer did not leave a comment.
reannin w
Rating:
5.0
Customer did not leave a comment.
Alfonso I
Rating:
5.0
Everyone for the phone support to the ones who were running the store were kind friendly and professional. They knew their jobs well.
Theia B
Rating:
5.0
Customer did not leave a comment.
Bobby S
Rating:
5.0
Customer did not leave a comment.
Paul T
|
Overall Experience
Rating:
5.0
Reasonable prices
Carolyn C
Rating:
5.0
Customer did not leave a comment.
LARRY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danny P
Rating:
5.0
I don't know if most people walk into Uhaul grungy looking from working hard to pack things up but I do! That didn't stop the employees to greet me with respect and friendliness.
angelique w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
winston b
Rating:
5.0
It was fashion easy to rent from you guys
david d
Rating:
5.0
Great customer service
Greg R
Rating:
5.0
Friendly staff and efficient.
angelique w
Rating:
5.0
Customer did not leave a comment.
lisa h
Rating:
4.0
Customer did not leave a comment.
lisa h
Rating:
3.0
They are friendly 👍
maria i
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE C
Rating:
5.0
Thank you very much, the lady that helped us at the location on Leffingwell Road was super. She rang up our order and hooked up the trailer, did everything. Happy New Year U-Haul!
alfredo a
Rating:
5.0
Customer did not leave a comment.
Kimberly B
Rating:
5.0
Friendly, customer service great and pick up went smoothly.
Rhysa M
Rating:
5.0
Customer did not leave a comment.
HERBERT R
Rating:
4.0
The customer service representative was outstanding...
STEVE G
Rating:
5.0
Customer did not leave a comment.
Carlos C
|
Overall Experience
Rating:
5.0
It was great. Employees were kind and courteous even with the long lines they had.
Janice J
Rating:
1.0
Was over charged an extra day vehicle was returned before the time it was supposed to be and was returned with the right amount of gas was charged for gas will not rent from this location again staff need to learn people skills not helpful at all
Lydia B
Rating:
5.0
Customer did not leave a comment.
Lawrence M
|
Overall Experience
Rating:
5.0
David provided great customer service.
Susan O
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mireya M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWN P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nadine C
|
Overall Experience
Rating:
5.0
Associate made it swift and easy very helpful . The best experience I've ever had with U haul.
ANNETTE V
|
First Impressions
Rating:
5.0
Thank you to all the staff that helped me from the start to the end.i Appreciate your professionalism not only that, but you're security. In a time where scammers and hackers are out To come up, I'm someone U-haul. Acted speedily and professionally and solved the problem right away.
JESSE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
monica a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rafael P
|
Overall Experience
Rating:
5.0
Great staff, friendly and welcoming.
edgar s
|
First Impressions
Rating:
5.0
The location manager was extremely helpful. He explained everything and move-in was easy.
Carlos C
|
Online Move In
Rating:
4.0
Wish the access hours were 24/7.
Jennifer C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CATHY G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARIA M
|
Overall Experience
Rating:
5.0
I was pleased and satisfied with each and every member of the staff. They were extremely helpful and courteous with every request or question I had. Front top to bottom....this has been the best experiences to-date that I have had with moving and storage.
Ali B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ross B
|
Overall Experience
Rating:
5.0
My normal reaction to a request for an evaluation is “sorry I don’t do evaluations.” This u-haul is an outstanding exception. They’re polite, helpful, always pleasant and very reasonable in their pricing over a prolonged period. A pleasure to do business with. Thank you!
Lee F
|
Overall Experience
Rating:
1.0
The unit size is bad, and the height is way too low, I am very disappointed in having to pay nearly $200 for a extremely small unit, both in size and height.
Linda H
|
First Impressions
Rating:
1.0
didn't even purchase this service and they've been charging me. never go to this branch it's scam
Jieun L
|
Overall Experience
Rating:
4.0
I wish there were longer hours to access the storage facility.
The two employees I have dealt with most often have been very helpful.
On the other hand, one employee yelled at me because the sliding door to access storage facility had no power so door had to be open and closed manually. I assumed the front desk knew about this, but this employee yelled at me and told me I should have let him know the door wasn’t working. This incident happened this month and I have only had the storage unit since beginning of December.
How was I supposed to know they didn’t know. Seems like this employee or someone that day did not bother to check everything out before opening up for business.
GREGORY V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James S
|
First Impressions
Rating:
1.0
I called to find out what the latest time was to move my stuff into my storage. I was told by 2 people from your call center I could Have late access as long as I get there before they close do let them know. I got there at 10 to 5. They wouldn’t let me in. So I asked what I’m supposed to do with my full uhaul of stuff. They told me
Come back tomorrow. So now I have to go back today with no help because my help I had yesterday came from 2 hours away. And I have to work today. So now o have to pay for an extra day for the uhaul and pay to hire help to unload it because of your staffs incompetency. They were very rude and unprofessional
Loni T
|
Online Move In
Rating:
5.0
The staff was exceptional. They did everything humanly possible to accommodate me with any possible issues that I had. I would recommend this facility to anyone who appreciates good old fashioned business ethics and honesty. Great People.....Thanx
James C
|
Overall Experience
Rating:
4.0
You were what I needed when I needed it prices were reasonable your customer service reps were above expectations and all together made my very stressful situation so much easier thanks again
Sharon M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Marc S
|
Overall Experience
Rating:
4.0
Very helpful in my move
CHARLES O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICOLE S
|
First Impressions
Rating:
5.0
Perfect for my needs
krystoffer s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela C
|
First Impressions
Rating:
5.0
Was great for my storage needs !
nicole t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAM S
|
Overall Experience
Rating:
5.0
Jennifer was so great! She made my experience with U-Haul so easy and fast and convenient! Her attitude was excellent so patient with me and understanding to my needs. This girl deserves 10 stars!!
Vanessa R
|
First Impressions
Rating:
5.0
Happy to rent from your facility .
Luis L
|
Overall Experience
Rating:
5.0
Was a great facility and I would not hesitate to recommend it to any wine family and friends
Karin t
|
Overall Experience
Rating:
4.0
Just wish there were light(s) inside the unit so you can see better
Anthony C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
martha q
|
Overall Experience
Rating:
4.0
Additional lighting on the second floor could be added in the far corners to make them more visible.
Shane P
|
Overall Experience
Rating:
3.0
The most inconvenient part of this facility is having a unit in the 2nd floor and no lift or elevator access. The lighting is fine but the timer goes out too soon.
The staff for the most part was ok except for an employee named Sebastian who was really rude when I threw out trash in the bin threatening me that I could be fined 500$ for throwing out trash. Of which I had asked in the past if it was for customer use and was told yes. As there is no other trash bin option. He stared me down and made it was uncomfortable to go there. This uncomfortableness happened every time I went there. He should be taught customer service and to not be threatening!
Cynthia Z
|
Overall Experience
Rating:
5.0
Great service at this location. Clean and taken care of
Luis V
|
Online Move In
Rating:
5.0
David very nice to do business with very helpful.
Sky J
|
First Impressions
Rating:
5.0
Bernie and Jennifer were very helpful and knowledgeable in answering all my questions. They recommended the perfect size storage for my needs. I would definitely recommend this u haul facility to friends and family. Clean, good security, and friendly service.
Adalberto L
|
First Impressions
Rating:
5.0
Great service, never had an issue.
Gloria M
|
Overall Experience
Rating:
1.0
The workers at the storage unit were great and very helpful. The online experience was horrible, it kept hitting me out and not taking my information. I was misinformed. Not only was I told that I would have 24hr access to my ingot by a phone representative, it was posted at their location. When I arrived after office hours I was locked out. Even though I did the online check in and receiveded my access code. Also, the storage location that was scheduled for me was 30 mins from where I needed. So not only did I add unnecessary miles and gas, when I called support they charged me for the extra day on the truck. I ended up paying about $100 more because a Rep told me I could access my storage unit 24 hours and didn't have the correct information. I was told that they used to be 24 hrs but not anymore.
Miriam M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Yadira G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angelica J
|
Overall Experience
Rating:
5.0
There were no lights in my unit but I felt all my stuff was safe which is the most important!
DONNA H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tristan L
|
Overall Experience
Rating:
5.0
I was there for almost 2 years and the staff was awesome! thank you again for everything you did for us
the Wilson family
marla w
|
Overall Experience
Rating:
5.0
So good.... They have to use waiting lists. Cause everyone wants it.....
James C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
loraine h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
William T
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
malou t
|
Overall Experience
Rating:
5.0
Staff was helpful and friendly.
BLANCA Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cathy q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francisco A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
crystal g
|
Overall Experience
Rating:
4.0
Took 5 years to get a light over my unit other than that it was good
BENJAMIN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda C
|
Overall Experience
Rating:
4.0
The website said you will get a free lock. They charged me $13
Orrin L
|
Online Move In
Rating:
5.0
Staff Very friendly and helpful at the front desk.
Explained clearly. Tour us around. facility is clean.
I'm happy and would recommend this uhaul storage to friends and family.
Rebecca S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krystle C
|
Overall Experience
Rating:
3.0
The biggest problem is the fact there is no elevator and furniture is heavy. It slows down the movers.
DONNA H
|
First Impressions
Rating:
2.0
When I tried to call there very rarely picked up the phone. My items removed from storage facility had mouse poop on it and I did not bring it with mouse poop. However, staff were friendly and helpful.
jody b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric K
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Letica G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeannette g
|
First Impressions
Rating:
5.0
The facility was always clean and I felt my belongings were safe and secure I would highly recommend this Uhaul dealer.
greg l
|
Overall Experience
Rating:
5.0
Friendly professional personnel
Joseph H
|
First Impressions
Rating:
5.0
Great
ARMANDO P
|
Overall Experience
Rating:
3.0
First time renting a storage unit and this location was down the street. My only negative experience was not being given an access card to enter the facility. What good is storage w/o access.
Shea S
|
Overall Experience
Rating:
5.0
Great
jose r
|
Overall Experience
Rating:
5.0
The staff members are friendly. During our moving day in hot California, one staff member offered us three cold bottles of water. On a visit, I was having problem using my access card there came help
Adesoji O
|
Overall Experience
Rating:
5.0
tried works hardly for customer, kindness, effort
IL P
|
First Impressions
Rating:
3.0
The facility has a major flaw in design with only one place to get in and out so one truck loading or unloading blocks easy access to others. The toilet was backed up. Staff was good though busy.
Sharon m
|
Overall Experience
Rating:
5.0
I keep coming back to UHaul for the above reaaons, excellent customer service.
EVELYN A
|
Overall Experience
Rating:
5.0
The people at Leffingwell were the best. Thanks so much for all your help.
Mandie W
|
First Impressions
Rating:
3.0
Front desk staff were slow and not very helpful
Rand H
|
Overall Experience
Rating:
5.0
All the staff were pleasant and helpful. I had problems with my key card working on day one. They got it fixed in a jiffy.
maryce a
|
Overall Experience
Rating:
5.0
I was helped in a timely manner
David S
|
First Impressions
Rating:
5.0
Staff was very helpful, knowledgeable and friendly.
Lisa L
|
Overall Experience
Rating:
5.0
The pick up location: The truck was dirty, had to wait an hour for rep to learn system. The drop off at Leffingwell- tge reps were amazing.
maryce a
|
First Impressions
Rating:
2.0
Do not have enough staffing. I removed my belongings do to the rise of monthly payment. The payment increased do to repairs on roof.
FELIPE C
|
Overall Experience
Rating:
5.0
Absolutely wonderful service. A great place to keep everything safe.
Mary/Kenneth M
|
Overall Experience
Rating:
5.0
Great help wonderful attitudes!
kevin w
|
Reservation
Rating:
4.0
Very easy to access the units. Staff was helpful and friendly. Thanks!
LYNDA G
|
Overall Experience
Rating:
5.0
Very happy with the customer service. They were all very willing to help with every issue that came up. Thanks!
LYNDA G
|
Reservation
Rating:
4.0
The staff was very helpful and knowledgeable. Most importantly, the process was quick and painless.
Jennifer V
|
Reservation
Rating:
5.0
Great way to get my belongings across the country. Would be nice if the 4X8 trailer had a tongue stand so the trailer could be separated and rehitched from/to the vehicle more easily.
