Customer did not leave a comment.
yeajin myungCustomer Reviews for U-Haul Moving & Storage of Central Mesa
(Just east of Lindsay Rd on Main St - south side of the street)
Services at this Location:
Contact Us
2947 E Main StMesa, AZ 85213
(Just east of Lindsay Rd on Main St - south side of the street)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
fast friendly and helpful.
Richard Espy- Rating:
- 5.0
Customer did not leave a comment.
Irwin Reimann- Rating:
- 4.0
Customer did not leave a comment.
Be Kim- Rating:
- 5.0
The gentleman at the counter were so helpful and kind. You don’t see that very often anymore.
Danielle Hill- Rating:
- 5.0
Great friendly service.
Dahra Bevell- Rating:
- 5.0
Customer did not leave a comment.
Mary Kramer- Rating:
- 5.0
Customer did not leave a comment.
beverly turner- Rating:
- 4.0
Customer did not leave a comment.
Tiana Jones- Rating:
- 5.0
That the starting mileage and fuel level printed on the contract accurately reflect what appears on the dashboard actual non-smoking vehicles
Stephen Marva- Rating:
- 5.0
I've used U-Haul trucks all over the country and have never had any negative experiences. Top quality company and it's employees are to be commended.
GAYLA MILLICAN- Rating:
- 4.0
👱🏽♀️
April Wynn | First Impressions- Rating:
- 1.0
1st trailer I received was full of trash from the previous customer. I wasn't aware until I had driven to my home had to drive back to receive a new trailer. This cost me time and gas. When returning my trailer had to enter store twice before receiving assistance to unhook trailer and get it returned. That took up another 30 minutes of my day. Hopefully this problems will be corrected for your future customers.
Kenneth Gause- Rating:
- 5.0
The manager and staff were very knowledgeable and helpful. They also were very engaging and polite. They assisted to make sure I had what I needed.
Carol Warren | Overall Experience- Rating:
- 5.0
William was wonderful!!
Janet Koath- Rating:
- 5.0
Customer did not leave a comment.
Stacey Scott- Rating:
- 5.0
Great service
Claudia Perez- Rating:
- 5.0
Customer did not leave a comment.
Yvonne Holter- Rating:
- 5.0
Customer did not leave a comment.
Cyndi Meredith- Rating:
- 5.0
Very helpful guy at the counter.
Enrique Huerta- Rating:
- 1.0
Customer did not leave a comment.
Joni Knight | Overall Experience- Rating:
- 5.0
Excellent service! Utilizing the UBox removed a tremendous amount of stress and made the move much smoother! I’m so glad I utilized this company! Thanks be to UHaul!
Deanna Wall- Rating:
- 5.0
The box was smaller than the website said and we had to leave some things behind. Not the fault of the staff.
Dale Sheldon- Rating:
- 5.0
William is FANTASTIC ‼️ He went out of his way to pick up my hitch from another location.
Gregory ly- Rating:
- 5.0
N/A
Charlotte Thompson | Online Move In- Rating:
- 5.0
Staff was very knowledgeable. Best customer service we’ve had in a long time. Rental price for the utility trailer was fair & worth every penny! Thank you!
Mary Gothard- Rating:
- 5.0
I got sent to 3 different locations for a simple 10 ft truck. I wasn’t pleased with this but I also didn’t take out out on the staff as it wasn’t their issue, it was with whoever does the scheduling of the trucks
SEAN MCGUIRE- Rating:
- 5.0
Customer did not leave a comment.
rodolfo beltran- Rating:
- 5.0
Great services
William Beamon | First Impressions- Rating:
- 5.0
Very friendly and helpful staff. I did need to call and find out if I could drop off vehicle the day before and when you call you can never get to the facility directly and the online help system has no idea how to support this request.
BRIAN BOYETTE- Rating:
- 5.0
Great equipment & service! Thanks
Micheal Kruskop- Rating:
- 5.0
Mat was awesome!
GREGORY WOOD- Rating:
- 5.0
Nothing
Roy Deoig- Rating:
- 5.0
Nothing, service was great
Mark Odell- Rating:
- 5.0
Customer did not leave a comment.
Juan Vasquez- Rating:
- 5.0
Customer did not leave a comment.
Christina Beneventi- Rating:
- 5.0
My experience at this location was smooth and professional. The counter attendant was friendly and polite. The location was clean and well-maintained. Only a large parking lot would make it better but this location is in a crowded area with businesses all around it. I liked this location because it is only a few miles from the house we were loading up so it was very convenient.
PATRICIA MCMICHAEL- Rating:
- 5.0
Customer did not leave a comment.
Donald Milliren- Rating:
- 5.0
Customer did not leave a comment.
Stevie Anderson- Rating:
- 5.0
Great customer service. Friendly and informative.
John N Caruso Jr- Rating:
- 5.0
Keep the great employees that served us so well.
William Jostad- Rating:
- 5.0
Always ask if they want a receptical on the outside.
Larry Sattler- Rating:
- 5.0
Customer did not leave a comment.
Thomas Dunteman- Rating:
- 5.0
The lady that helped us was great she worked the whole lot by herself until someone came to help after I left. Give her a raise which I would have given her name
Annette Hinton- Rating:
- 5.0
Attendant was Very Nice and understaffed. Met her outside while she dispensed propane to 2 customers, while 2 or 3 more waited inside Plus my need for inspection
Kenneth Rodriguez- Rating:
- 5.0
Customer did not leave a comment.
TIMOTHY HEDGPETH- Rating:
- 5.0
Was very disappointed to show up at the location we reserved at and uhail changed our pick up location. They called and left message at an incorrect number and weren’t willing to adjust rates or do anything to make it easier for us. The location was out of our way and with freeways closed it was really a hassle. Not sure if we will rent again.
Joseph Lunsford- Rating:
- 5.0
I have recommended to friends this location is very professional… always a smooth transaction
Desiree Valdez- Rating:
- 5.0
Good service friendly and helpful.
don pham- Rating:
- 5.0
Staff was friendly… even offered me A drink… coffee, Propel, Gatorade, etc… the service provided was fast and efficient. I was in and out within the hour. I had a nice conversation with the staff member who was minding the store while I waited. I just can’t say enough about this U-Haul branch!! Mac
Steve Maclelland- Rating:
- 5.0
Nothing
Haloti Kale- Rating:
- 4.0
All Good
Noel Johnson- Rating:
- 5.0
Customer did not leave a comment.
Santiago Benitez- Rating:
- 5.0
This U haul center was excellent in providing service. Hitch installer knew exactly what he was talking about.. I would recommend this. U haul to all my family and friends.
MAURICE VALERIANO- Rating:
- 5.0
Customer did not leave a comment.
Andrew Gross- Rating:
- 5.0
Great associates
Bill Thompson- Rating:
- 5.0
Everyone was great and very friendly
Robin Barker- Rating:
- 5.0
Customer did not leave a comment.
RACHEL COX- Rating:
- 5.0
Self reservation is pretty cool and awfully convenient.
Isaac Palomo- Rating:
- 5.0
This location was stupendous. They went above and beyond. They gave paper trucks to my kids, they made sure we had everything, and showed me the best way to put my new lock on my truck. They were also courteous and pleasant. Excellent experience.
RACHEL COX- Rating:
- 5.0
This is the best UHaul location by far. They answer their phones and are polite, knowledgeable and professional. Renting from here is a smooth easy experience! 😀
KAREN KRAMER- Rating:
- 5.0
Customer did not leave a comment.
Randal Poston- Rating:
- 5.0
Customer did not leave a comment.
MATHEW TAUAESE- Rating:
- 5.0
From my first interaction with the GM Jake Umbs to the hook up of my car trailer with William, this was without question the best ever customer service experience I've had with Uhaul. Kudos to Jake & William especially....to Jake for doing the little extras (bringing tralier to his location, allowing me a ride to p/u my car) and to William for not only professionally connecting the trailer and assisting me (given my physical limitations) with storing my tow equipment. I highly recommend the kind and courteuos professionals at this Uhaul facility in Mesa.
Stan Williams- Rating:
- 5.0
Customer did not leave a comment.
Anthony Bradford- Rating:
- 5.0
It was a highly professional and a wonderful experience. Kudos to James who assisted us with car hitch on Monday.
utkarsh datta- Rating:
- 5.0
Dropped off in Mesa AZ.Gentleman there was about to close but he stayed to help me. Very professional
salvador garcia- Rating:
- 4.0
Was fine
David Simon- Rating:
- 5.0
Customer did not leave a comment.
Joe Collier- Rating:
- 3.0
I add gasoline to the level that ,I founded and I steel got charged for gas not fear
ricky gonzalez- Rating:
- 5.0
I wish I would have gotten the guys name that I turned the trailer into, he was FANTASTIC
Tracey Paxson- Rating:
- 5.0
Everything went great. The general manager is awesome. A great place and well maintained.
Raymond Deer- Rating:
- 5.0
Customer did not leave a comment.
Marsha King- Rating:
- 5.0
Customer did not leave a comment.
melita Hillman- Rating:
- 5.0
Customer did not leave a comment.
Mark LaRue- Rating:
- 5.0
Customer did not leave a comment.
Alan Lopez- Rating:
- 5.0
I chose this location because there were real U-Haul employees there. I did want the hassle of using the phone app., dealing with people that are using this as a side gig in addition to their real business such as selling pizza or storing boats. The reviews of the side gig places always contain complaints about additional billing and issues. I did not need additional issues on top of moving 849 miles. he attendants at this shop were solid guys. The young guy - two weeks new- asked his supervisor about things he was unaware of. The supervisor seemed to be a good mentor for a young person entering the work world. I will use this shop again when the time arises.
Jeff Bowers- Rating:
- 5.0
I had a great experience and I'm going to do it again real soon
Darryl Lee- Rating:
- 5.0
Nothing much at this time
alfreado molina- Rating:
- 3.0
I reserved a truck and 3 dollies ,when I picked up the truck they did not have any dollies.I had to go to another U HAUL location to get the dollies I needed for the move.I was not pleased .
stanley archer- Rating:
- 1.0
Customer did not leave a comment.
Justin Shepherd- Rating:
- 5.0
Customer did not leave a comment.
LORI WEBER | Overall Experience- Rating:
- 5.0
All was great! Thanks
Micheal Kruskop- Rating:
- 4.0
Uhaul Rep called day of pickup to say I would have to drive an additional 6 miles to rent the size truck I reserved at another outlet...although she gave a reduced rate of .89/m...it still didn't make up the cost of extra miles...so much for guaranteed rental...so even if I had to travel 60 miles to get a truck..your guarantee holds...nice gimmick...she should have taken 12 miles off the rental. Truck vent/AC control was also broken... Other than that...I was happy to have the rental to get my household goods moved...I use Uhaul alot and will continue to do so. .
Lane Munger- Rating:
- 5.0
The staff at this location always gives the best service and advice. The equipment is always available and functional. The facility is always neat and clean. Every one is friendly. We have been using this facility for some time and have always gotten excellent service.
MaryAnn Holtz- Rating:
- 5.0
Customer did not leave a comment.
Michael Kero- Rating:
- 4.0
Very good service, truck delivered quickly. Best part…..friendly service Thanks
Steve Reed- Rating:
- 5.0
The employees were courteous and very helpful
Shirley Thompson- Rating:
- 5.0
Very friendly and helpful! Great customer service!
David Farley- Rating:
- 5.0
Customer did not leave a comment.
Ryan Smtih- Rating:
- 5.0
Customer did not leave a comment.
Gordon Eide- Rating:
- 5.0
My experiences at this particular location have always gone off without a hitch
Stephen Marva- Rating:
- 5.0
Customer did not leave a comment.
Emanuel Rodriguez- Rating:
- 5.0
Customer did not leave a comment.
Kate McDavid- Rating:
- 5.0
Have more equipment available.
Ricardo Palacio- Rating:
- 5.0
Customer did not leave a comment.
Ryan Smtih- Rating:
- 5.0
Great customer service
JAMES WALTERS- Rating:
- 5.0
Customer did not leave a comment.
William Burgman- Rating:
- 5.0
It was quick and efficient, the check out was less than 15 min. Thank you!
Donald Smirl- Rating:
- 4.0
Quick and easy return even though they were very busy.
Mark Nilsson- Rating:
- 3.0
They said it would take 3 hours and took almost 5. Kind of hard to keep plans when this happens. Controller is mounted upside down. I’ll switch it myself. The young man was nice but he shouldn’t be inside helping if he has a job in the garage.
Daniel Pirrie- Rating:
- 5.0
Customer did not leave a comment.
james danielson- Rating:
- 5.0
Customer did not leave a comment.
RICHARD FRANCO- Rating:
- 4.0
I had chosen a drop of location in CA. The service representative suggested I leave the drop of destination open so I could drop of when and where it was convenient for me. I was later contacted about choosing a drop of location and was given one very much out of my way. I was also told the reason for this location was that they were the only ones who could accept the equipment I rented, which turned out to be false.
Michael Vezina- Rating:
- 5.0
Actually the staff and facility were above my expectations! I was impressed by the friendly staff and well-organized layout on display. Definitely would recommend this location again.
Ruth Von Neuman- Rating:
- 5.0
Easy drop-off. In and out in about three minutes.
Craig Leibert- Rating:
- 4.0
Customer did not leave a comment.
DESTINEE WALKER | First Impressions- Rating:
- 5.0
Lady helping was very very good and courteous. She deserves a Big Cookie.
Dave Jones | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Nicholas Branson | Overall Experience- Rating:
- 3.0
I was given this location from the 800 number when I rented a truck, a month free rent was to be included it was not. The rent increased without any notice, thats just shady.
mike gendale | Overall Experience- Rating:
- 5.0
2947 E Main staff were excellent! Friendly, knowledgeable and efficient. However UHaul online stated that we were to rent at 125 W Hampton Mesa, AZ and when we arrived on location there was no office so we went to the office at 447 W Broadway Mesa, AZ one staff was training and the other was rude. The storage unit we reserved was not available and we had to go to another location at 2947 E Main Mesa, AZ. This was not acceptable from Uhaul corporate to reserve a storage unit and not have the unit available upon move in.
Kristen Halaas | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shelby Vercio | Overall Experience- Rating:
- 5.0
The crew at this location is always great
William Perry | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Edith Castanon De La Torre | Overall Experience- Rating:
- 5.0
Very nice, would use again. Thanks
Beverly Estrada | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
JOANNA FITZGERALD | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cara Forand | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
danna ates | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Sharon Carlson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amanda Nichols | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Nina Jo Murray | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Burt Propp | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Arthur Godfrey | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
SCOTT RIFFEL | Overall Experience- Rating:
- 5.0
Jake and his staff were very friendly and helpful knowledgeable. Highly recommend this location!
Debbie McCleary | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Burt Propp | First Impressions- Rating:
- 5.0
This location isn't the newest, most modern facility, but it is clean and well-maintained. This was by far my best experience with a storage facility. Staff was always courteous and helpful and Jake is very helpful and accommodating to make sure customers have a great experience. Thanks everyone, it was great doing business with you!
William Hirsch | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Sharon Carlson | Online Move In- Rating:
- 3.0
Elevator out of date needs to be updated so you can ride to(up/down) second story with your items A/C not kept at a constant for items Humid several times
KATHLEEN POOL | Overall Experience- Rating:
- 1.0
I have been charged $138.32 to my credit card twice now for a storage space that was supposed to be free! Please refund the full amount!
Jennifer Crawford | Online Move In- Rating:
- 3.0
It's an older complex, we've had storage units a few times and I will admit they have been newer properties however they've been cleaner, so that's something that definitely makes you feel like someone is walking the property. Here it did feel as if we are locking it up and it's secure but we didn't get the same sense of security for the overall property that we would get where there is staff that walks though and picks things up.
Sharon Gibson | Overall Experience- Rating:
- 5.0
You have to enter your access code at 2 different locations to get in. The check in keypad near my bldg worked the day I moved in. It hasn't been working since then(2+ months). I keep asking for it to be fixed, otherwise I have to run into the office to check in. They say use the other one at the other end of the property. Not convenient..The office staff is great though
Debbie Porter | First Impressions- Rating:
- 1.0
The units weren't lit nor climate control like stated.. as a matter of fact thermometer in hallway read 110 degrees..was being charged for climate control huge scam . Glad I went into check as I had climate sensitive sporting goods and collectibles..meth heads were also hanging out if not living in their unit..all in all pretty crappy place..
Attila Voit | Overall Experience- Rating:
- 5.0
I’ve never had any problems with UHAUL. I will definitely continue to use their service.
Frances Baldwin | Online Move In- Rating:
- 5.0
Very friendly staffing
Debbie McCleary | First Impressions- Rating:
- 3.0
The Unit was supposed to be climate controlled. It was super hot in our Unit and had bee for quite some time.
Reba Jackson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dave Hulsey | Online Move In- Rating:
- 5.0
Jake and his wife are good folks who do their best and that means a lot to me
David Lambert | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jasmin Feliu | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carole St. Germain | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
leo anderson | Overall Experience- Rating:
- 5.0
Thank you guys for everything. The service and amenities were exactly what we needed. For any of our future storage needs, we will definitely be coming back here.
Cole George | Overall Experience- Rating:
- 1.0
Leave me alone
joseph giron | Online Move In- Rating:
- 5.0
Na
Pete McGovern | First Impressions- Rating:
- 5.0
So helpful and informative. Walked me thru everything, showed me how to use keypads. Made my feel like I was someone!
Nina Jo Murray | Online Move In- Rating:
- 5.0
Jake and his crew are excellent!
JOE HOOVER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nancy Frasure | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Reba Jackson | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
daniel zappia | Online Move In- Rating:
- 5.0
Jake and all others at this site are great! Thank you!
JOE HOOVER | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Sybil Murillo | Overall Experience- Rating:
- 5.0
This was by far the friendliest, efficient and best maintained U Haul I have done business with by far. Always a smile, secure and well monitored and the staff goes out of their way to make you feel you are part of the family. Storage, Equipment and Supplies, Propane, Highly Recommended Thanks Jake
Richard Wood | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
PETER MBURU | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
christine rainwater | First Impressions- Rating:
- 5.0
The gentlemen that were there on Sunday are amazing!! I had to switch to this facility to get a bigger unit. Sean held the unit for me until I got there. It was ready when I got there and they were friendly and efficient and I will recommend this location to anyone looking for a storage or truck rental.
GLADYS RAMOS | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kenneth Blackie | Overall Experience- Rating:
- 3.0
The male manager was not very helpful. He acted as though he was upset with us.
NORA SUTTON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
PETER MBURU | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LUIS SOTO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
NIKISHA WEAVER | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
micheal gilbreath | Overall Experience- Rating:
- 5.0
The folks that manage the place are extremely nice. I think they are husband and wife team. And they are a great team as well as very professional. I rent vehicles from them and only them and have nothing but positive reviews for both of them. Mike CasConi 480-599-8697
Lucy Garcia | Overall Experience- Rating:
- 5.0
Thank you for your assistance,
emsa taggart | Overall Experience- Rating:
- 2.0
I have very mixed feelings about this Uhaul store. When I booked the trailer and unit online things were great. After loading their trailer, which worked well, and driving 20 hours we were told that because their units were 75% full they could not rent to us with the bargain of the first month free. This was what the online booking assured us of. They offered us another Uhaul establishment down the road. It was over 100 degrees and we were exhausted. Plus, we had already finished filling out all the paper work. We bit the bullet and paid for ALL months. So, it was a bait and switch!! The place was clean and the people were kind, just stubborn. We live out of State and could NEVER EVER get them to answer the phone at this establishment!!! VERY upsetting. I will NOT book a unit with Uhaul again.
kristine warner | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
RHONDA JONASEN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Frances Hunnicutt | First Impressions- Rating:
- 3.0
Very short staffed location. The general manager was essentially on his own. Check in took quite some time. It left me with a bad impression of the corporation as this was the second location I visited with staffing issues. It seemed like an unfair burden to the manager.
debra zimmerman | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MICHELLE ROBERGE | Overall Experience- Rating:
- 5.0
Just another normal pleasant experience here......... from a client of 10 years experiences.
Lowell Hartvikson | Overall Experience- Rating:
- 5.0
I really appreciate you guys so much for not only getting me a truck right away but also blessing me with first months free on my storage unit. I will definitely be using you for any moves I need to do in the future. God bless you both for everything you do, I pray you keep doing what you do for people & know it will come back 10x fold.
OKEEMA HUGHES | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Daniel Reichel | Overall Experience- Rating:
- 5.0
😁
Randy Ford | First Impressions- Rating:
- 5.0
I paid my storage fee on the 25th the full fee of $81.94. When I turned in my storage on Sunday, the 4th. No one offered half my funds back. I’m certain the smaller storage unit will be rented soon. For that I’m dissatisfied.
Bertha Walker | Overall Experience- Rating:
- 5.0
I have been a customer of this business over the past 10 years.
Lowell Hartvikson | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Patricia Robu | First Impressions- Rating:
- 5.0
All was excellent during our need for extra storage! Also an excellent and convenient location to purchase propane. Jake was always professional and friendly, thanks!
JOE HOOVER | Overall Experience- Rating:
- 5.0
Love it
Lucy Garcia | First Impressions- Rating:
- 2.0
I was told on the phone by Rich that the Truck that I rented came with the first month free storage unit but when I showed up to move in there we're no notes in the computer about the first month free.
Richard Perkins | First Impressions- Rating:
- 5.0
The General Manager (Jake Umbs) does an EXCELLENT job of maintaining the facility and making its customers feel welcome.
Philip Walters | Overall Experience- Rating:
- 1.0
We rented a u-haul trailer and storage facility. U-haul website said we would get one month free of storage space for renting a trailer and storage space on-line. They even e-mailed us a receipt showing first month paid. When we got to the storage facility, they said they did not have to honor that offer and did not give us a free month. We tried to contact U-haul customer service to complain and and despite their assurances that they would look into it, they never got back to us with any resolution after numerous calls to try and get an answer.
Bruce Martin | Overall Experience- Rating:
- 5.0
Jake went above and beyond helping us pick the right size unit, explaining access, etc. I highly recommend UHaul for ALL your moving needs as every single person I encountered during our move provided exceptional customer service!!! We rented a truck, car tow, storage unit, and moving help subcontractors, made changes along the way, and every situation was handled promptly and professionally! 5 stars for sure!
Brenda Kauffman | First Impressions- Rating:
- 3.0
The Manger Becky was very helpful. She knew exactly what I need. Not so much for her staff. William that works after noons did a wonderful job. He was friendly and helpful.
Charles Anderson | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
James Lamecker | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
William Triche | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CHRISTINE OSTBERG | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
JEROME KONTOS | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Stacy Valenzuela | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ZACHAIRY RUFFINO | First Impressions- Rating:
- 5.0
Easy and cost efficient
NNEKA BAKER | First Impressions- Rating:
- 5.0
The facility was quite a bit hotter than expected for a controlled environment facility. The sign says that the temperature range is supposed to be between 62 and 85 degrees but the thermometer in the building was reading over 100 and it was very hot inside. Everything else was perfect. Plenty of moving carts, very clean facility, and easy to navigate.
Philip Walters | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Norman Frasier | Overall Experience- Rating:
- 5.0
The employees are great there. I was escorted to my new unit instead of just being told where to find it. I haven’t moved in yet but upon examining the inside of unit, I brought to “Michael’s “ attention, the framing along the floor in back was bent up off the floor. He mentally took note of the concern that it wasn’t my doing.
CHRISTINE OSTBERG | First Impressions- Rating:
- 3.0
It was ok. I was happy to have a storage unit. The door was kind of tough and would fall on your head if you didn't prop it up. The alarm system was a hit or miss if it worked. But don't worry, it would automatically kick on in 15 minutes. And I need to call cause I didn't get any type of pro-rate if I was able to receive one at all.
Shane Cotton | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Eirra Suarez | Overall Experience- Rating:
- 5.0
Great staff and very helpful
William Nichol | First Impressions- Rating:
- 5.0
The property was always clean. Happy with the overall service provided.
Jose Pulidorios | Overall Experience- Rating:
- 4.0
Nothing
Tatsunori Hayashi | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LUCIA RIVERA | Overall Experience- Rating:
- 5.0
Great place Great location great people
Dennis Grems | Overall Experience- Rating:
- 1.0
Rooms were supposed to be climate controlled. The hallway had a/c. Neither of the 2 units we were going to rent had vents to the rooms and were hotter than our garage which defeated the purpose of a “climate controlled” storage unit.
LINDSAY ISAACSON WRIGHT | Overall Experience- Rating:
- 5.0
Have been purchasing propane at this location for last seven months, Jake has always been friendly and has great customer service. When I needed additional storage I went here first and Jake and his staff were very accommodating and again great customer service. Thank you!
JOE HOOVER | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Kimberly Faison | Overall Experience- Rating:
- 5.0
Storage manager Rebecca at location 723082 was very personal, professional, helpful and informative. Thank you
Michael Redsicker | First Impressions- Rating:
- 5.0
The staff were friendly and very helpful!
helen foix | Overall Experience- Rating:
- 1.0
As big as U-Haul is and using computers because I used to work with you guys I had two separate units two separate entities that I had to deal with in pain when it should’ve been one I should’ve been able to pay here for this one as well as the one in Washington for some reason you crush the franks just like to aggravate your customers in one storage down and one to go and I will never use U-Haul again
Marlene Elliott | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Debbie Schack | Overall Experience- Rating:
- 4.0
Only one person was working in the front desk area.
Jose Pulidorios | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kyle Hatfield | Overall Experience- Rating:
- 5.0
I will forever use this place. They were so helpful and understanding. Best move in experience EVER.
Gloria Anderson | First Impressions- Rating:
- 3.0
Everything was good except for the cargo lift, it seemed to only kind of work when we moved in, but when we moved out, we couldn’t get it to work at all, so moving out was a pain having to haul everything down the stairs, other than that, it was fine
JUSTIN MADSEN | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Debbie Schack | First Impressions- Rating:
- 1.0
Booked unit on-line where we were given one month free rental because we also booked a cargo trailer. When we checked in they said they would not honor the free month promotion because units were in high demand. Originally given a unit on the 2nd floor but the elevator did not work. Luckily they had a unit on the 1st floor or we would have had to go elsewhere which would have been a major inconvenience especially if storage units were in high demand in Phoenix.
Bruce Martin | First Impressions- Rating:
- 4.0
Everyone went out of their way to be very helpful. We had been going all day for 4 days and it was obvious that we were tired, there were some issues but they were resolved very quickly. The issues were due to a misunderstanding on my part.
Cara Forand | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shelby Hunt | First Impressions- Rating:
- 1.0
The lift elevator was difficult almost all the time and it very rarely worked most of the time. The staff was awesome
GARY KELLERSHON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rich Schoenfelder | First Impressions- Rating:
- 5.0
Keep it up, Great Job
Adam Thralls | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Catherine King | First Impressions- Rating:
- 5.0
I am now impressed that there is an alarm for ea customer ~ going the extra mile for the customer's safety & safety of their items.
KAREN JOHNSON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jean Tipps | First Impressions- Rating:
- 5.0
Helpful manager and crew.
RONALD GALLAGHER | Overall Experience- Rating:
- 5.0
Great service
Andre Garcia | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Susana Almaraz | Overall Experience- Rating:
- 5.0
I have always gone to U-Haul for my moving needs. Whether a cargo van or larger truck. U-Haul never lets me down. I will use them again in the future if necessary.
Minnie Settles | Overall Experience- Rating:
- 5.0
Professionals. I was well cared for.
RONALD GALLAGHER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Chad Pawlowski | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chad Pawlowski | First Impressions- Rating:
- 1.0
If you want to know why the rating is poor a Manger would need to call to have conversation with me.
Bertha Walker | First Impressions- Rating:
- 4.0
Thanks for all the help through the process.
Lawanda Borchardt | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
nicole garcia | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jennifer llanes | First Impressions- Rating:
- 5.0
Very helpful and friendly staff with a genuine concern for my needs Thank you Karsyn and Cindy for all your help.
michael johnson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LES FREEMAN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Gerald Kramb | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Linda Savage | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Pearl Radack | First Impressions- Rating:
- 4.0
One and half years ago I rented a storage unit. The key pad closest to my storage was inoperative. Yesterday the same key pad was inoperative. You have to use a keypad halfway down the building and walk back up to my unit. I am a disabled Vietnam veteran. Walking all that way 3 times was painful. Please fix the keypad.
Wayne Perrigon | Overall Experience- Rating:
- 1.0
This is the worst experience I’ve ever had. I moved across country and the only stress I had came from your people and your facility. When I told them this no one cared. I will NEVER recommend this place to ANYONE.
Kristin Richards | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Cynthia Zilinek | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Joanne Walton | Overall Experience- Rating:
- 5.0
From the beginning of our trip to the end u haul was very helpful.
Melody Parker | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dean Fedie | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KEVIN BOTTOMS | First Impressions- Rating:
- 5.0
The two staff present (the manager, who was working the desk, and one man who was moving trailers and trucks) were extremely busy, but unfailingly polite, professional, and helpful, not only to me, but to other customers I saw as well. I would absolutely recommend this location to others!
Jenson Marshall | First Impressions- Rating:
- 5.0
When I arrived, there were rude customers and I could see the frustration in the faces of the 2 employees. They remained calm and professional. The woman who helped me was having some computer issues but was able to get them resolved in a timely manner. She was very kind and based on how she was, I will happily do business with Uhaul again.
Lance Badousek | First Impressions- Rating:
- 3.0
Customer service Representatives need to do more research before, you get in the store and they tell you something is unavailable. This is very inconvenient for customers.
amanda nash | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nicholas Morris | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jill Holland | First Impressions- Rating:
- 4.0
the unit was not cleaned out before we moved into it but other than that was a very great experience.
Heather Edwards | Overall Experience- Rating:
- 4.0
Facility pathways are a little small for larger trailers, but good overall.
Richard Bowden | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Kristin Richards | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Garland Smith | Overall Experience- Rating:
- 3.0
We had a problem ,but a woman named Adriana resolved it for us very good customer service.thanks
Troy Schuh | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Brady Brewer | Overall Experience- Rating:
- 5.0
I’ve had less than favorable experiences with other U-haul locations, but this one was fine. No problems and staff was helpful. Other U-haul locations should learn from this one.
THOMAS SZAYNA | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Paul Wallace | Overall Experience- Rating:
- 3.0
I ask for elevator and is only a freight Elevator as in people cannot ride in it that was not explain to me I clearly am handicapped and no one mentioned to me that I would have to walk upstairs very very disappointed
Carlia Warden | First Impressions- Rating:
- 4.0
I keep going back to U Haul. I count on them. Thank you.
SYLVIA RIESTER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
THOMAS SZAYNA | First Impressions- Rating:
- 2.0
Too many billing issues. I paid a month in advance for May 2021 via a phone call from Chris saying my account was past due (even though I set my account up on recurring twice and money wasn't taken out properly) and when I arrived yesterday May 23rd I was locked out of my storage room. This has happened twice during my 6 month rental period. Lock should have been removed when I made payment to Chris early May. Thank God the office was open. Reps are not helpful, unfriendly, not trained properly. Originally I reserved a 10x12 back in November 2020 and when I arrived to rent truck and get storage room I found out they gave my unit away and was given a 10x10 storage unit that had broken door. Had to request that it be repaired. Staff was rude and acted like they didn't care and was told I could move my contents to another unit. Wow... May 23rd my car was hit by Uhaul driver in parking lot at Broadway location. Again, inadequate training! Staff should not have been driving a Uhaul truck without proper training. Horrible experience with Uhaul... repeatedly.
Sherry Jara | Overall Experience- Rating:
- 1.0
We are leaving U-Haul because of our experience with this particular storage facility. We have repeatedly left messages for the manager, Jeff, to call us but he never did, we've repeatedly gone into the facility, but we can rarely catch him. The door to our unit building was broken when we first moved in and it took WEEKS to get it fixed. We tried to stress to the young man, who was behind the store counter, how important it was to get it fixed and have our belongings secure especially since it's not gated. His response to our concerns? He said that they had cameras that would record the thief's face and hopefully the police could catch him. Two things are problematic with this answer. 1. With COVID-19, most people are wearing a mask so the police couldn't identify him. 2. We didn't want our things to be stolen in the first place and the chances of getting them back, and in good condition, would be about nil. Couldn't believe we were having that conversation... After telling him that if it wasn't fixed within the next few days, I would be calling corporate...it finally got fixed. So... these are the reasons why we have moved our things out of U-Haul and moved them into a cleaner, gated, and well-maintained facility, Extra Space Storage. It' even quite a bit farther away, but it's worth the peace of mind.
lynn price | Overall Experience- Rating:
- 5.0
We stored our items there for over 6 years and have been very happy with this facility.
MELISSA TEAGUE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Maricela Perez | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mika Dobson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Melisa Howard | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Terry Lusk | Overall Experience- Rating:
- 5.0
Thanks for the best customer service
Vera Townsend | First Impressions- Rating:
- 5.0
Wasn't there long but everyone was helpful
Stephaine Erwin | Overall Experience- Rating:
- 3.0
Bathroom could be cleaner along with the storage unit could of been swept out ....could be cooler in where the storage units are.....
Heather Edwards | First Impressions- Rating:
- 5.0
I was in need of storage and was on a time crunch, Jeff went above and beyond to make sure all my needs were met and exceeded. Highly recommend this location for storage and for moving trucks/supplies.
JULIE WINFIELD | First Impressions- Rating:
- 5.0
The store manager Jeff Grieshaber is professional, friendly, and has been proactive to meet our needs with our storage and truck rentals. We know that we can talk to Jeff, and he will help us. If there are problems, he always finds a solution. He truly cares about serving his customers. I've been using U-Haul for many many years, and he is one of the absolute best! His people are good, too, because he has trained his people in his corporate culture.
JULIEANN Stone | First Impressions- Rating:
- 5.0
Very helpful group
Darla Blowers | Overall Experience- Rating:
- 4.0
There was a mix up with my unit when I first was there. I was supposed to be air conditioning the first 3 weeks I was there it was almost 80 degrees. When I left I had to take my lock off, they do not pro-rate if you leave early or stay late so that is concerning. When I left an employee with short shorts, was sitting there eating her yogurt, I asked her for a close out receipt, seemed like that bothered her because she had to stop eating. Very rude tone in her voice. There was only on lady there that was present, all other staff was rude and bothered by your presence.
Kerry Morgan | Overall Experience- Rating:
- 3.0
Unit was not clean.
Sidney Montague | First Impressions- Rating:
- 5.0
Our U Haul on Main St. in Mesa Az has always been the greatest. Bill & Marjorie Burke
William Burke | First Impressions- Rating:
- 5.0
Great customer experience!
Kenneth Carreon | Overall Experience- Rating:
- 5.0
Jeff Grieshaber and the rest of the staff are great!
Kevin Sullivan | First Impressions- Rating:
- 5.0
The manager was excellent. Very helpful. The only complaint was a young lady who was always very rude. It was always a fight with her. I guess she's not working there anymore. Had I known that sooner, I would have stayed and continued my storage lease.
DELBERT Deel | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Nathan Nance | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Luis Avila | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Michael Becker | Overall Experience- Rating:
- 5.0
The manager and staff were great!
Paul Wallace | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
VIDALINA RODRIGUEZ | Overall Experience- Rating:
- 5.0
The location on East Mesa all the employees were tremendously helpful and beyond nice. My first time moving out on my own ...paying everything myself. I was late returning the U-haul truck and the fee was waved. Also Im so glad I went there East Main st. In Mesa.... Seriously the owner of the trucks is super cool understanding of the situation I was in ...told me to take my time. I also renting a storage they offer to help me ...but luckily my friend came to help... But seriously I never received that of service before ...👍👍2 thumbs up 😊😊
Stacy Schmerber | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Diana Rollins | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GARY DUFOUR | Overall Experience- Rating:
- 3.0
I purchased “climate controlled” I have been there 3 times and it has been in the 40’s and 50’s in the unit. I told the manager and he didn’t seem to care.
Kerry Morgan | First Impressions- Rating:
- 4.0
It’s not secure and it’s a little dirtier than usual but the staff made up for it! The free month was nice. Jeff was helpful.
JUDY COTTER | First Impressions- Rating:
- 4.0
I would like to have the staff ask me of my needs ? In order to know the accessibility of the storage unit would work for me ? B4 going thru all the paper work and then finding out that the unit will not work ! Due to the location and what I would have to go through just to get there ! Everyone has different items to store...So it would safe alot of hassle and time for the person who is trying to find a storage accessible to his or her needs .
Ozark Acero | First Impressions- Rating:
- 4.0
I did notice that there would be trash on the floor sometimes and then weeks later I would come back and guess what, the trash would still be there. I think the facilities should be swept periodically.
wesley dean | Overall Experience- Rating:
- 1.0
My experience was less than optimal. The prices on the wall did not reflect the price I actually paid. I was paying 70+ for a 5×10 whereas now I am paying 37 with less hassle to access my unit. The security system would not work correctly and I had to make repeated attempts to gain access. I do however have two positive remarks: Harvest did a good job installing my hitch and the manager was helpful, but there was one staff member who had an attitude and bad choice in hair color. I will choose a different U-Haul location in the future for any rental trailer that I may need. Delpreet was helpful in reducing my monthly fee as well, but I found a better location that is more reasonable. So, price and ease of access were the two main factors in my relocation of my equipment.
Joel Cree | Overall Experience- Rating:
- 5.0
I have been an ongoing customer for years at Uhaul. And Jeff, the GM of the Lindsay & Main store has always been very kind and responsive to us with our truck rental needs. So his store was the first one we went to.
JULIEANN Stone | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MARLENE STEPHANIE | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
GARY DUFOUR | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
KRISTINE KOCHERHANS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JOHN GLENN | Overall Experience- Rating:
- 5.0
The gentleman that helped us out was very nice, and friendly.
Cary cantrell | First Impressions- Rating:
- 5.0
Quick friendly and professional service.
Michael Becker | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tom Ryan | Overall Experience- Rating:
- 5.0
Excellent service they go out there way for there customers! I have used this location for three years. Excellent management JEFF.
Leslie Cayson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
GORDON STINER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dawn Kennaugh | First Impressions- Rating:
- 4.0
The staff at Main and Lindsey was excellent! Great customer service! However the phone calls that where to the switch board to get service where WAY to long of a wait. Hire more corporate phone reps please
STEPHEN WALLICH VAN WINKLE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
alane parris | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael Kovalsky | First Impressions- Rating:
- 2.0
Female who helped me was rude and irritated that she was not aware that I had reserved 2 UBox and had no one available to operate the forklift. She was on her personal cell phone in front of me speaking with another employee rolling her eyes while speaking about my situation. Her response was “look you can wait 2 hrs if yuh what because this is my last priority or I can get you in an unit.”
April Balcorta | First Impressions- Rating:
- 3.0
When I moved out the person that helped me was very kind BUT the other young man that was smoking right in front of me with no friendly manners musta got up on the wrong side of the bed. A little disfuntionnal is how I took it..the van I rented was nasty dirty, I've been with you for 4 years and never had issues with my unit but some of the staff need to be a little more friendlyer..
LAURA GAMBOA | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marcus Hungerford | Overall Experience- Rating:
- 3.0
The team was great and very helpful. Also, the store was clean but outside near our unit , it smelled like urine. Over it was a good experience.
Michelle Valenzuela | First Impressions- Rating:
- 5.0
Jeff was great to work with will definitely come back if I need anything
Douglas Brandell | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Anthony Fernandes | Overall Experience- Rating:
- 2.0
I just moved out of Unit B83 since it had a. Inch gap under the door that never had weather stripping put on it in spite of asking Manager Jeffrey multiple times and even calling the 1-800 number who sent an email to Jeffrey that was never responded to. When I lifted the door yesterday I discovered that the unit doors had been painted and overspray went under the door and ruined some of our household items. I am now having to file an insurance claim. I spoke with Jeffrey about this and all he would do is print out a form that instructed me how to go through the claim process. I asked if he wanted to see the damage and he said no. Miserable place to rent.
Lloyd Wright | Overall Experience- Rating:
- 5.0
The kid at the counter was very polite, respectful, and kind , I was impressed with his professionalizm . and knowledge of product and services. I will recently recommend this location to my friends. Thanks for asking
Ricky Cheney | First Impressions- Rating:
- 2.0
I went to move my items and a lock was on my unit and called the manager told me to just cut the lock off i didnt have anything to cut it off wit so i had to pay the movers a extra $65 so i could run to lowes to get something to cut it off with..the bad part the customer service rep said they put it on my unit by mistake..i should be refunded $65 i paid the movers as they had to wait a extra hr...
Loren Bowen | Overall Experience- Rating:
- 5.0
Great people and great service
Chad Hood | Overall Experience- Rating:
- 2.0
Homeless people living out of storage units were in the way when I would go to my storage unit. Feces on the ground. I enrolled in auto-payment yet was still charged a late fee.
Robert Bailey | Overall Experience- Rating:
- 5.0
All good
steve patience | Overall Experience- Rating:
- 4.0
I would give 5 stars because it is clean, well-maintained and the people were great to work with. However, the freight elevator is very slow and awkward and OLD. It should be updated.
Norma Lynn Vittengl | Overall Experience- Rating:
- 5.0
The customer service was over and beyond with my expectations.
Avey Williams | First Impressions- Rating:
- 5.0
The mgr John - Is awesome. Understands the business.
David Amberson | Overall Experience- Rating:
- 2.0
Needed to interact with staff multiple times to achieve simple things. Three different people experienced the staff with me all seemed highly incompetent and more than likely under the influence.
Ashton Eghtesadi | Overall Experience- Rating:
- 3.0
I was satisfied with the service I received from the staff at u-haul. The one thing that really worked for me was the 24 hour access. My schedule sometimes isn't 8 to 5 so I thank you for having that.
Clint Gentile | Overall Experience- Rating:
- 5.0
Clean facility, friendly staff and excellent customer service. I would recommend this storage facility to anyone who needs short or long term storage. Easy access made rhis an exceptional experience.
Rowdy Walker | Overall Experience- Rating:
- 5.0
Manager was super helpful
Jody Oller | First Impressions- Rating:
- 3.0
I feel like I was over charged for my units upon trying to do a move out. I got extremely poor quality equipment to use from trailer and dolly. And extra charges that I don’t believe I should have had
sarah bube | Overall Experience- Rating:
- 5.0
ry responsive and helpful staff... Jeff especially! Thank you!
carol johnson | Overall Experience- Rating:
- 3.0
Computers were down it took like 20 minutes to get a truck meantime you have other staff just want around lobby full of people manager on the phone and one person working the counter that was new
Marlene Elliott | First Impressions- Rating:
- 5.0
It was excellent
steve patience | First Impressions- Rating:
- 4.0
It was a good experience
LISA DANIELS | Overall Experience- Rating:
- 5.0
Staff went above and beyond the normal scope of customer service. We were very pleased with the whole experience and will highly recommend to everyone we know.
micheal jameson | Overall Experience- Rating:
- 5.0
very nice people i do like to come back and will recommend
rita silkwood | Overall Experience- Rating:
- 5.0
Staff was friendly and professional. Checked me in and got a month of storage free. Took 15 minutes and then I left. Easy and cheap. My favorite.
Clint Gentile | First Impressions- Rating:
- 5.0
*
john sarazua | Overall Experience- Rating:
- 5.0
The man helping me was very friendly and answered all my questions
Bianca Gutierrez | First Impressions- Rating:
- 5.0
Very friendly staff
GARRY DAVIDSON | Overall Experience- Rating:
- 5.0
great job main street u-haul crew, you guys and gals are stellar.
Michael Smith | Overall Experience- Rating:
- 5.0
Quick, easy, convenient. Manager was VERY helpful.
Robin Lafoe | Overall Experience- Rating:
- 5.0
Very happy with this location. They were awesome
Victoria Mcatee | Overall Experience- Rating:
- 1.0
My unit was on level 2 and the elevator was faulty during every visit to my unit. It appears that a customer is living in his unit. I notified staff of issues, I was told that complaints are common.
ANGELA SEAMAN | Overall Experience- Rating:
- 5.0
Jeff was kind and quick. I am excited to have a unit and move my boxes in soon!
Kassie Reilley | First Impressions- Rating:
- 5.0
The people at the store were very knowledgeable and super nice. I would recommend them for any customer service tasks. Please keep up the great attitude.
Frank Bongiorno | First Impressions- Rating:
- 4.0
n/a
Lowell Hartvikson | Overall Experience- Rating:
- 5.0
The staff we dealt with were very friendly. The unit accommodated our needs.
Cindy Miller | Overall Experience- Rating:
- 5.0
Staff were very helpful and friendly at this location
rachael robertson | Overall Experience- Rating:
- 5.0
The staff at this location were very friendly and amazing, always helpful, always kind, never let me down in any way. Was with them for a year and a half. Will go back to this location any day. Thanks
Mary Snyder | Overall Experience- Rating:
- 5.0
N/A
HENRI DIMITRIOU | Overall Experience- Rating:
- 5.0
Very nice
Pepper Pike | Overall Experience- Rating:
- 5.0
Dave was very nice and informative.
Rowdy Walker | First Impressions- Rating:
- 5.0
We have always used this location for storage and other services, no complaints about this location. Always great people!!
Lindsay Adams | First Impressions- Rating:
- 5.0
Excellent at every level of experience. Service, follow up, cleanliness...best U-Haul in the east valley by far! Thank you for the quick service and helping getting us going.
Chris Ransom | First Impressions- Rating:
- 3.0
facility lacks space so access with long trailer is an issue for me facility shows its age vs. newer
Gary Wittig | Overall Experience- Rating:
- 5.0
It was easy to get my U Box. Jeff had it all ready to go and personally assisted me getting the tow dolly hooked up to my vehicle. Off and running quickly. The return check in was just as easy.
John Ponio | Overall Experience- Rating:
- 4.0
I can recommend this location. Used storage as part of my trailer rental. Fast & efficient.
Johan De Bruin | Overall Experience- Rating:
- 5.0
Great customer service.very satisfied
robert kirk | First Impressions- Rating:
- 5.0
Very accommodating facility and people.
david Neesley | Overall Experience- Rating:
- 5.0
Service was excellent. The clerk was very informative of services provided.
takai Harrison | First Impressions- Rating:
- 4.0
every one was very helpful. Thank you,
Sharon Cowan | Overall Experience- Rating:
- 5.0
The employees were very friendly and knowledgeable
Alan Leeson | Overall Experience- Rating:
- 5.0
Excellent courteous staff
kc barnes | First Impressions- Rating:
- 5.0
professional staff. quick. effective
Gary Wittig | First Impressions- Rating:
- 5.0
Great customer service from the guy who helped me. Can't remeber name but he wears glasses. Fantastic and thorough
Feleiss King | First Impressions- Rating:
- 5.0
Employees where kind and helpful.
ron koch | First Impressions- Rating:
- 3.0
Your staff has a lot to learn about customer service. I encountered a few friendly representatives but many were lacking skills.
addie Heartkin | Overall Experience- Rating:
- 5.0
Great place for storage needs.
Luetta Wallace | Overall Experience- Rating:
- 4.0
Did not receive a notification when the U-box arrived.
Theron Fisher | Overall Experience- Rating:
- 5.0
With the reviews on Yelp I was a little concerned but they more than exceeded my expectations. We wanted 1 Ubox ready for us and they reloaded every time we left allowing 4 to be done it 1 day!!!!!!
Kelly Rennells | Overall Experience- Rating:
- 4.0
Good place to store things but in my case I was placed there from Wisconsin which was quite a distance from where I lived it was the fault of the dealer in Wisconsin.
Steven LiVigni | Overall Experience- Rating:
- 5.0
I went in for boxes. I was helped quickly and they helped me load the boxes into my car.
Chalet Fuery | Reservation- Rating:
- 2.0
Uhaul shipping of UBoxes has been a challenge with this location, I would never Recommend using them
Alfred Turner | Overall Experience- Rating:
- 5.0
Jeff the GM has really turned this center around! Very happy to be in business with this U-Haul Center!
Adam Campbell | Overall Experience- Rating:
- 5.0
Great service.
Nicholas Mead | Overall Experience- Rating:
- 5.0
Needs to be air condition.
Anne Frederick | Overall Experience- Rating:
- 5.0
The staff is very helpful!
Venessa Monaco | Overall Experience- Rating:
- 5.0
Great Location. Great staff. James was Fantastic. Very impressed.
Steve Costa | Reservation- Rating:
- 5.0
Pleasant experience
Lowell Hartvikson | Reservation- Rating:
- 5.0
No comment
Mary Py | Reservation- Rating:
- 5.0
Great customer service!
Amy Delp | Overall Experience- Rating:
- 5.0
The entrance door to c49 where my locker is needs to be patched at door I had one of your carts full of my stuff almost fall on top of me when the cart the spot with no payvment.
Gary Kline | Overall Experience- Rating:
- 4.0
There was a new employee...foul mouthed...he should be more respectful of others....other than that ...a very good experience.
David Breeden | Overall Experience- Rating:
- 2.0
U haul box did not arrive on time. Once box arrived store did not have ubox trailer available so we had to wait another day before actually getting our box.
deborah connell | Overall Experience- Rating:
- 4.0
My only issue was with the u-pods I had in storage... it seemed to take a while when calling the office to find these and I got transferred around a few times too until we found them.
Jacob Davis | Overall Experience- Rating:
- 5.0
Great place to rent from. No critters. We had a climate controlled unit.
Laura Walkenhorst | Overall Experience- Rating:
- 5.0
N/A
HENRI DIMITRIOU | Reservation- Rating:
- 5.0
N/A
kristiane forrer | Overall Experience- Rating:
- 4.0
Not arriving in Arizona until Sept 10. Made other arrangments.
dave mccoy | Reservation- Rating:
- 4.0
We are pleased with the storage unit and the employees.
Marvin Christensen | Overall Experience- Rating:
- 5.0
Very helpful
NATHAN BEZZANT | Reservation- Rating:
- 4.0
None
Roland Gracia | Overall Experience- Rating:
- 5.0
Very nice, easy to deal with
Dennis Johnson | Reservation- Rating:
- 5.0
.
Molly Mcanally | Overall Experience- Rating:
- 5.0
Was very pleased with how were treated thank you BILL
Bill Sellhorst | Overall Experience- Rating:
- 5.0
Thanks for all you help and a special thanks to Dave !!!
nathan voerding | Overall Experience- Rating:
- 5.0
Thank you I would definitely use U-Haul again!
mary collins | Overall Experience- Rating:
- 5.0
Your services were excellent, no complaints . Everything else went good as far as customer service!
JANE GACHOKI | Overall Experience- Rating:
- 5.0
Very friendly group here. The manager of the storage, it's absolutely amazing.
Michelle Phillips | Overall Experience- Rating:
- 5.0
Good job
Roger Williams | Overall Experience- Rating:
- 5.0
Great job..
Barbara Lockwood | Overall Experience- Rating:
- 4.0
Convenient location.
Leslie Olson | Overall Experience- Rating:
- 5.0
The storage was great, but it would be super awesome if I wasn’t sent 7 emails every other day to “give my feedback about my expierence.”
kristen campasano | Overall ExperienceAdditional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!