Always get great service from the team.
Steven MorettiCustomer Reviews for U-Haul Moving & Storage at Randolph Rd
(No Customer Parking15 minute limit)
Services at this Location:
Contact Us
12025 Parklawn DrRockville, MD 20852
(No Customer Parking15 minute limit)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Jose is an excellent manager from checking in to drop off his team is polite and helpful
Richard Miller- Rating:
- 5.0
Customer did not leave a comment.
Emily Canova- Rating:
- 5.0
The truck I used specifically needs to be fixed properly before someone uses it again.
Everest Chakraborty- Rating:
- 5.0
Very smooth, and quick process from reserving to pay for the trailer, the hook up just took a couple minutes. Easy!
Jeffrey Council- Rating:
- 5.0
No comments
Julio Deleon- Rating:
- 3.0
The self check-in process online was terrible. Neither geolocation nor scanning the bar code worked. Very frustrating and slow return process.
Matthew Richardson- Rating:
- 5.0
Customer did not leave a comment.
Corbett McClure- Rating:
- 5.0
keep up the good work
Sam Rittaworn- Rating:
- 5.0
Thanks you
Edy Corea- Rating:
- 5.0
Customer did not leave a comment.
Andrew Hall | Overall Experience- Rating:
- 5.0
Great service from everyone involved
Edward Aleman- Rating:
- 5.0
Customer did not leave a comment.
Jeanne Goldberg- Rating:
- 5.0
Customer did not leave a comment.
Julianna Johnson- Rating:
- 5.0
The van was easy to drive and just the right size
Kathleen Miller- Rating:
- 5.0
Customer did not leave a comment.
Cheryl Corson- Rating:
- 5.0
The truck was awful and old
David Sultan- Rating:
- 5.0
Customer did not leave a comment.
marry moeng- Rating:
- 5.0
Customer did not leave a comment.
katherine jacobi- Rating:
- 3.0
I left the fuel where I had it upon pick up and still they put 4 gallons in it to raise my bill by $30. Scam and money grab if you ask me.
Sean Morter- Rating:
- 2.0
Hitch was old and difficult to attach. Staff had me park blocking the entrance and then it took 45 minutes to hook up. Inexperienced and poorly trained staff outside helping. Did their best but it was not a smooth experience.
Robin Drews- Rating:
- 2.0
I arrived at the location on time and was told that they didn't have the equipment I reserved. The person at the desk told me that I should've received a message update about the location being changed but I didn't receive anything. On top of that, he showed me the screen and told me that the message would've been sent just 8 mins prior to my arrival. This new location was 30 mins away and I was on a tight timeline. Luckily, I called uhaul customer service and they were able to find a close enough match at the location I was already at. This would have been a terrible experience if not for the scheduling rep.
Mark Colbert- Rating:
- 5.0
Customer did not leave a comment.
Robert Murphy- Rating:
- 3.0
The girl at the front desk was rude, didn’t want to help.
MASON GAJKOWSKI- Rating:
- 5.0
Customer did not leave a comment.
Roberto Rjas- Rating:
- 2.0
BAD MAINTENANCE BURNT TAILLIGHT I RENT THERE BECAUSE IS NO OPTION
JOSE BERNAL- Rating:
- 4.0
Communication is very difficult reaching out to the company. For the availability of the operator
william Cavanagh- Rating:
- 5.0
Team is friendly and helpful. Easy on and out. Only location I will use!
Jessica Caceres- Rating:
- 5.0
Customer did not leave a comment.
HELLA AKROUT- Rating:
- 5.0
Great experience
Patrick Richitt- Rating:
- 5.0
Great customer service
Cassailis Jarom- Rating:
- 3.0
The trailer taillights were mixed up: left & right turn signals were reversed. I hardly dare to use the turn lights because the trailer would give an opposite signal in the back when my car gives a turn signal in the front. When I finished moving and returned the trailer afterwards, a technician checked with a different trailer and confirmed that the wiring on my suv was correct.
Gaoyuan Chen- Rating:
- 5.0
I don’t know
Jorge Chiofalo- Rating:
- 4.0
Customer did not leave a comment.
jimmie brown- Rating:
- 1.0
They have to be friendlier and give good service.
rigoberto vasqeuz- Rating:
- 5.0
Customer did not leave a comment.
Ameer Shalaby- Rating:
- 5.0
Customer did not leave a comment.
Bradley Bonecutter- Rating:
- 2.0
Waited quite a while to be helped to pick up vehicle. Appeared disorganized and under-staffed. On return of equipment, there was no one to receive vehicle (this was during business hours). Had to park vehicle in back and walk around building to check out, again waiting for a long time. In general, the staff was polite, but this location is under-staffed. This was a Friday daytime pickup and dropoff.
Eugene Lee- Rating:
- 5.0
Customer did not leave a comment.
Maggie Smith- Rating:
- 2.0
There’s no parking past 15 minutes and day workers are predatory and just walk up to any customer
Jenna Hooks- Rating:
- 3.0
N/A
Yanira Corvera- Rating:
- 5.0
Customer did not leave a comment.
steve harris- Rating:
- 4.0
Drop - off was very convenient and automated, thanks!
Patrick Inman- Rating:
- 5.0
Customer did not leave a comment.
Le Yu- Rating:
- 4.0
Customer did not leave a comment.
Gina Llanas- Rating:
- 5.0
I've rented all your trucks and trailers brought them back clean a mechanically sound never had one problem will always come back thanks
Jose Casares- Rating:
- 5.0
Customer did not leave a comment.
David Mercanti- Rating:
- 4.0
One maintenance problem is back door lock does not work with key. Only way to lock and unlock back door was from inside van. You could unlock using driver side all unlock button or you had trouble go through side door and manually unlock back door from inside van. Other than that, van was great.
Mary Sing- Rating:
- 3.0
Customer did not leave a comment.
Mark Torralba- Rating:
- 5.0
Customer did not leave a comment.
Enmanuel Rodriguez- Rating:
- 5.0
Tony was very friendly and helpful.
REED WOODWORTH- Rating:
- 5.0
One minor issue...one of the lower half side mirrors was broken (and while it was properly tagged) it made operating the vehicle a bit more challenging.
Douglas M Browning- Rating:
- 4.0
Customer did not leave a comment.
Skip Gaskill- Rating:
- 2.0
Returned item after advising I would be after hours. Received Check in link belonging to another person that said we had nothing to check in. called 800 number to resolve. Person was very rude said we would have to rely on check in person next day and she could not waive fee then she disabled the email allowing us to review service that Uhaul always sends out after phone contact. Very sneaky. Several days later we got a few on our account would not remove
John Turner- Rating:
- 5.0
Customer did not leave a comment.
Donnis Darlene Crump- Rating:
- 4.0
Customer did not leave a comment.
George Edwards- Rating:
- 3.0
24 hour 10ft truck was $145 (with $25 in gas). I rented 6 blanets for $5 and $15 insurance but overall price was much more expensive than I thought it would be
Alex TANZI- Rating:
- 5.0
Customer did not leave a comment.
William J Orozco- Rating:
- 2.0
There were men outside the Uhaul facility in the parking lot soliciting for moving jobs. They made me, a lone woman, feel very uncomfortable and unsafe. There were reps present at the front desk so I decided to do an in person check in instead of mobile (since I felt unsafe) and my rep was incredibly brusque, cutting me off mid sentence. The drop off rep was SO much more friendly. This is the most convenient Uhaul location, but I would never go alone again and I honestly wouldn't interact with the front desk staff if I could avoid it.
Sarah Rezvani- Rating:
- 5.0
Jose has an excellent crew and they All are friendly and helpful!!
Richard Miller- Rating:
- 5.0
Someone tried to steal the truck from Home2 Suites Jacksonville Airport location. A real nightmare busted ignition door locks etc. BUT your claims insurance company was OUTSTANDING!! Answered in person so very helpful and got service out within 1.5 hours. Cannot say enough how great their service was. So glad I got the insurance package. I was extremely impressed by all their personnel. Including the man who fixed the ignition. Very polite and efficient!
Charlotte McKamy- Rating:
- 4.0
Excellent customer service
Michele Cooper- Rating:
- 1.0
TOW DOLLY RATCHE LEAF SIDE BAD I HAD TO INSTALL ITIN MY VAN BECAUSE THERE IS NO STAFF TO HELP AND THE ONE WHO IS THERE HELPS YOU WHEN HE WANTS AND THEY MAKE WAIT A LONG TIME TO INSTALL IT THANKS
Jose Bernal- Rating:
- 1.0
This location the manager cut off my lock keys I forget in the truck . I spent $19.00 I bought the lock on the 2/27/2024
Chukwu Ukeh- Rating:
- 5.0
The entire process was so easy and comfortable. The staff is so helpful and efficient. I will always chose this location!
Karen Shilling- Rating:
- 5.0
Amazing!
Jonathan Lowe- Rating:
- 4.0
John was very friendly and quick to offer help! Could add more signage or a door for customers to walk from the back lot to the rental register.
Michael Morgan- Rating:
- 4.0
Customer did not leave a comment.
John Stricklett- Rating:
- 3.0
Reserve equipment to fulfill all reservations. Also be more careful moving trucks
Cooper Moore- Rating:
- 3.0
It took over 24 hours for my returned truck to be checked in.
John Cardea- Rating:
- 5.0
Keep more Dollies available & flat bed type dollies !!!..
Timothy Anderson- Rating:
- 3.0
I follow the sign to Returns and, finding myself uncertain when parked in the crowded lanes, locate someone in a U-haul shirt checking another truck. He tells me they'll email a receipt or if I need one printed to go inside. Next morning, still no receipt. I call later that morning to find they were "really backed up this morning" and she went to check if my truck was in the lot. 15 minutes on hold, later, I hang up to head inside and eat in the loud restaurant. Later that afternoon I get a bill for 266 miles rather than 40 and another 4 gallons of gas charge where I thought the 5.5 gallons I put in would be enough. When is 3/4 tank 5/8 and when is 5/8 read as 3/4? I expect some quality customer service time soon!
John Handwork- Rating:
- 5.0
Customer did not leave a comment.
Eren Yalin- Rating:
- 5.0
Customer did not leave a comment.
Masuka Straton- Rating:
- 5.0
Customer did not leave a comment.
Maurice VerStandig- Rating:
- 5.0
I do not like the get the truck half tank full!
Hamid Teimourian- Rating:
- 1.0
Sucks that you have to wait if their huge as line when you’ve already reserved it online
Cesar Garcia- Rating:
- 5.0
Great Place to rent equipment Jasbir
JASBIR MONGIA- Rating:
- 5.0
good people
Luis Jovel- Rating:
- 5.0
Thank you
Rupert GOSINE- Rating:
- 4.0
To put the accurate gas level on the paper work.
Fortunato Calusa- Rating:
- 5.0
Customer did not leave a comment.
TODD TUNNELL- Rating:
- 5.0
The app was awful to use, but the people were great!
RYAN HOLMAN- Rating:
- 1.0
No, I mean NO moving pads were available although I had RSVP for 24. I moved fine furniture from MD to CT and counted on using pads for protection because I had reserved them. The Rockville store had many bags of pads, but none were available to customers who had a reservation for them. The available pads were only available by purchase. What a rip off !! This is a location that is not ready to fulfill their commitment. Also, The staff did not point out that my return destination had changed. Also, the staff did not remove all the snow from the windshield. Do Not use this location. Be Warned.
karen selinger- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth Thorne- Rating:
- 5.0
Customer did not leave a comment.
DAVID MOFFETT- Rating:
- 4.0
The person working was helpful, however they were going to charge us a fee for dropping it off at this location instead of another one. Before renting the trailer and when we picked up the trailer, we told them the location we were going to drop it off at, and they said that we were able to. Once again, Uhaul's system is really poorly designed. There needs to be more communication, accuracy, and consistency.
Alexis Kidder- Rating:
- 1.0
Make the return process to verify fuel levels more accurate.
Jorge Fernandez Ilufi- Rating:
- 4.0
I don't have a problem with the pick up location or the drop location. I have a problem with U-Haul. The original reservation I was sent had 79 miles free included in the transaction. I checked my reservation several days before our move and there was a suggestion of a pick up location closer to our house online. So I changed the pick up location. I didn't check to see if the number of free miles had changed, why would I. Well Uhaul changed the number of free miles from 79 to 47. I was charged for the miles over 47. Totally unacceptable!!!!!! I will inform all my friends to look out for such NEFARIOUS practices by Uhaul
Connie Sheely- Rating:
- 5.0
Customer did not leave a comment.
Daniel Queiroz- Rating:
- 5.0
Customer did not leave a comment.
TEKLEAB BERHE- Rating:
- 5.0
Customer did not leave a comment.
IGNACIO GALVES- Rating:
- 4.0
I like u haul. Great price and service.
William Conley- Rating:
- 5.0
Same comment as for "pickup&drop-off".
David Kimberly- Rating:
- 5.0
I have rented from this location at least 6 times. They have had the equipment clean & ready each time. This last time , however, I did not think the equipment was cleaned enough. The windshield had child fingerprints smeared all over the glass. Poor visibility. The truck engine roared loudly in 1st and 2nd gear and had a hard time shifting into 3rd gear. I recommend that this truck have a major thorough engine check up
Heidi Knechtle- Rating:
- 5.0
Customer did not leave a comment.
limor kekel- Rating:
- 2.0
Customer did not leave a comment.
Asiya Aakilbey- Rating:
- 5.0
Excelent services
Oscar Omana- Rating:
- 4.0
I had a problem with location’s billing but they straightened it out to my satisfaction
Gary Ford- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL STRAUSS- Rating:
- 4.0
The only complaint is that some kind of flaky yellow material fell from the roof onto my stuff; some kind of insulation, I suppose. You might wanna look at that. Otherwise, perfect.
Michael Tomasky | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Wendy L miranda escobar- Rating:
- 5.0
Storage facility immaculate. Staff friendly and extremely helpful. Highly recommend!
Rhonda Moskowitz | Overall Experience- Rating:
- 5.0
Great staff and the facility is always clean and well maintained.
Jeff Greene | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Elena Palermo | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Tom Merchon | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
jeffery harris | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Sophia Kirby | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Oren Adam | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
lawrence lichty | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
teshome diriba | First Impressions- Rating:
- 4.0
Several issues with the key pad. However the employees were excellent. Also, having to maneuver around u haul trucks is the down fall for this location.
Diane Wilson | Overall Experience- Rating:
- 5.0
nice place and easy to do business
TIMOTHY FITZWATER MCLEAN | Overall Experience- Rating:
- 2.0
When I went facility my storage door was open and some things were missing
Chanelle Ford | Overall Experience- Rating:
- 5.0
I had the most unfortunate experience of loosing my job and had to put my stuff in storage..The staff at the storage made me experience there very wonderful. The manager worked me everytime i need some form of assistance and even afforded me the opportunity to remove my stuff with a settlement before they were placed on oction. I would recommend this facility and uhaul on the whole everyone thats in need of this kinda service.
shon hooper | Overall Experience- Rating:
- 1.0
I was unable to access my storage unit during the facility's access hours.
aurora ramos | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sophia Kirby | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nicholas Sant | Overall Experience- Rating:
- 5.0
The code to enter sustem is very confusing and requires help as there are so many code pads. Some work, some do not.
Patrick Mancino | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John Latenser | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TIMOTHY FITZWATER MCLEAN | First Impressions- Rating:
- 1.0
Upon the day of my move-in May 31, 2023, I arrived with movers and had know access to the unit after being told that the access pad would be working. What a terrible position I was in with the moving company. They were surprised as well as myself. My things are now somewhere located in a storage facility in Columbia md until they can deliver my things to Rockville.
Diane Wilson | First Impressions- Rating:
- 2.0
They blocked all the sliding doors with the truck. It was hard getting your stuff in
alfleter johnson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rondaya Freeman | First Impressions- Rating:
- 3.0
Still have not received notice that I will get the first month free along with my one-way move
Brian Gelb | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Chiquita Charles | Overall Experience- Rating:
- 2.0
My documents were destroyed by rats at the facility. So I lost some important papers. I also was charged for unit #2006 for May 2023 even though I closed the unit on April 29, 2023.
Vivian Cody | Overall Experience- Rating:
- 2.0
Found rat droppings in my files! Shredded some important papers. I've been charged for May for locker #2006 even though I closed the unit on April 29, 2023. I'm extremely disappointed in the service.
Vivian Cody | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
FRANCE WADE | Overall Experience- Rating:
- 4.0
A bit pricey, but otherwise good
John Latenser | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
JOHN LATENSER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Pooja Duggal | Overall Experience- Rating:
- 5.0
Great service
Robert Anderson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Samuel Cundy | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Irina Krebs | Overall Experience- Rating:
- 2.0
Because of the excess number of trucks, the staff were parking at the storage area loading dock, blocking our ability to back up to the customer loading dock. This was very inconvenient increasing the chances accidents and causing us to move the carts around were the trucks were parked and being moved around. This is also Liability issue for U-Haul. This is unacceptable. Many times customers were parking their cars away from the loading dock. This wasn’t as much a problem in November but got worse in December.
James Cline | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ana da Silva Martins | Overall Experience- Rating:
- 5.0
The manager is awesome and the young man working in the back on the 29th in the afternoon was excellent in friendliness and assistance.
John Rice | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Erle Burke | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Brian Astrove | Overall Experience- Rating:
- 5.0
Staff is always professional, polite and efficient! The manager goes above and beyond and works tirelessly to upkeep the u-haul property! Extremely organized and Very impressive! As long as this keeps up, I will always use this location for my moving and storage needs!
SEAN ADDERLEY | Overall Experience- Rating:
- 3.0
Only thing that I would recommend is to put an advisory sign at entrance point of lockers that say no piggybacking into the building because that happened to me and that is a security issue to people unloading there items into the building from there vehicles.
Demetric Snider | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Monique Anthony | Overall Experience- Rating:
- 5.0
The staff and Mr. Amaya customer service was great.
Ismael Martinez | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carolyn Leonard | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ernest Silvers | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Dana Drew | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sakeena Irish | Overall Experience- Rating:
- 4.0
Not easy to use carts to move in bigger items because narrow. Storage unit is fine
Maria Pitts | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MATTHEW DANIELS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Conceicao Sousa | Overall Experience- Rating:
- 5.0
It has been a really good experience. I was abroad feeling that all my belongings were safe and in good hands. The air conditioning/ climate control was so good! My only recommendation would concern mice. My effects were not damaged but were full of mice carcasses and droppings. Thank you.
Aminata Maiga | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Cindy Marquez | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
marcelo presa | First Impressions- Rating:
- 5.0
Excelente atención, y muy limpias instalaciones
DARWIN CHAVEZ | First Impressions- Rating:
- 5.0
Sería superb si se establece un area para sacar y entrar a los storage sin problemas del almacenamiento de los vehículos de U-Haul. Deberían colocar camas altas para vehículos pequeños de U-Haul para hacer espacio.
Adiela Camelo Perez | Overall Experience- Rating:
- 5.0
Clean, well lit, easy access. courteous staff!!!!
CONSTANCE WHITELY | Overall Experience- Rating:
- 5.0
This was one of those emergency needs because of a change in schedule. Thanks so much for coming to the rescue!!!
CONSTANCE WHITELY | First Impressions- Rating:
- 2.0
The front door was open all the time, staff are not frindly, stupid people. The storage unit door was damaged. Place ia a mesay
LUIZ MATHIAS GOMES | Overall Experience- Rating:
- 5.0
Jose and Jessica are the best!!
Nikesa Carter | Overall Experience- Rating:
- 5.0
Thank you for your patience and support. I will always be forever grateful for your help during that period of homelessness. You guys are the best!!
deandle adkins | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William billings | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
FARHAN HAMEED | Overall Experience- Rating:
- 1.0
Was charged for a storage when I had in my reservation to get 30 days free since I had a one way. In addition, there is a sign out by a major road displaying, one month free how can I be charged? It's a special too. He never apologized he didn't explain who I am getting my money back, no apology nothing. I wanted a larger unit he just said there were none. I think he said it because the line was getting longer and he did not want to look which...he didn't. And on top I received a very strained up unit. Poor service he provided. Don't have his name at this time.
Michelle parker | First Impressions- Rating:
- 5.0
This facility is great - clean and convenient! Professional staff.
CONSTANCE WHITELY | Overall Experience- Rating:
- 3.0
I did not realize that they do not prorate use days. moving out experience was bad. i called, left several messages and no one called me back. Had I known we were not going to receive reimbursement for the remaining 20 days we would have moved out later. Terrible communication.
Mary Atwater | Overall Experience- Rating:
- 5.0
We mostly dealt with Chris at the front desk. He made check-in and check-out extremely easy and efficient. We will be sure to use this location in the future again as needed. Thanks Chris!
Travis Rochon | Overall Experience- Rating:
- 1.0
The unit was infested with mice. When I gathered my furniture to move out it was covered in mouse droppings and urine. When I raised the issue with the attendant he said there was nothing they could do and said they were not responsible. Clearly there were issues pre-existing as I see there are traps everywhere. Very disappointed
Kevin Virostek | Overall Experience- Rating:
- 5.0
Everything was clean and the staff was very helpful. 5 STARS I just now noticed i have received a $79.00 fee that I do not know what that is related to. In the future, lease let me know of any additional charges before placing them. Norma Champlin
Norma Champlin | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Colten Watrous | Overall Experience- Rating:
- 5.0
Jessica and Jose were excellent.
CONSTANCE WHITELY | First Impressions- Rating:
- 5.0
Would recommend to others and use again if I have a need
Charles Stubin | Overall Experience- Rating:
- 1.0
Staff need to be retrained or replaced because they are very curt, and don’t know how to speak to customers in a respectful or welcoming manner. The wait at the counter was two long in both instances and they kept walking away without acknowledging me or explaining why I was left standing there. I was assigned a unit with a used/smeared sticky trap in it, which made me very concerned about rodents. To enter the loading dock I have to enter my code on both keypads but consistently there’s a problem; my code works perfectly on the first keypad, then I’m denied access on the second one. The parking at the loading dock there is a disaster; it’s frustrating, chaotic and dangerous. I’m glad about the air conditioning; that’s it. Negative experience overall.
Anita Aikins-Afful | Overall Experience- Rating:
- 4.0
I could rarely find a parking space in the back of the building where you load in and unload things from storage. Al the spaces where often used to park large U.-Haul trucks which made it very difficult to particularly load or unload heavy boxes or larger items. Parking on the loading and unloading docks should be reserved for your customers who use your storage. That problem was very often very frustrating.
LARRY STAFFORD | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Anita Aikins-Afful | First Impressions- Rating:
- 5.0
All staff members that I interacted with were considerate helpful and extremely intent on the feeling any of the questions or requests I had regarding my storage needs. I would highly recommend this location based solely on their staff. The facility itself is also very amenable to my needs. And I will continue to advise anyone who needs storage or moving assistance to contact U-Haul at this location. Thank you
celena Jenkins | First Impressions- Rating:
- 5.0
The gentleman in the lot area that helped me hook my trailer up was great. Very friendly and helpful.
Michele Beach | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Paul Rubino | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rachel Lindbergh | First Impressions- Rating:
- 5.0
Clean! Good parking!
CONSTANCE WHITELY | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Reinol lami | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ANDREA HALL | Overall Experience- Rating:
- 5.0
I was dealing with Jessica and she was very efficient and kind. She made it very easy.
kumsuk kaplan | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jaime Quiros | First Impressions- Rating:
- 5.0
Wonderful experience. Manager Danny was very helpful in getting me virtually through everything I needed. Other staff very helpful.
Tonepre Oki | Overall Experience- Rating:
- 5.0
The storage area has good lighting and door worked great. 24/7 access code worked! Area clean with pest control. Restroom in great condition and stocked with pandemic needs!!
CONSTANCE WHITELY | Overall Experience- Rating:
- 5.0
Excellent and very helpful employees from cleaning to people who check in at the counter
Isatta Magona | Overall Experience- Rating:
- 5.0
Very courteous and understanding staff. Manager Danny is so patient and explained the process right through. Very wonderful experience and I feel very pleased.
Tonepre Oki | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jennifer Nelles | Overall Experience- Rating:
- 5.0
Everything was great! We couldn't ask for more. All the staff was very accommodating and provided great customer service. Thank you.
Seema Benipal | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Aouaouche Rahmani | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Michael Jackson | First Impressions- Rating:
- 5.0
Daniel Hamza gave us excellent service
DAVID HARDING | First Impressions- Rating:
- 5.0
Was taken care of by the General Manager who was outstanding. He provided all needed information for storage and trailer rental. Location of storage was very convenient with easy access.
Dale Roth | First Impressions- Rating:
- 5.0
This was a very pleasurable experience. The entire staff was friendly and professional. They were very helpful. They always asked if there was any problems or did we have any questions. There were also some carts we could use to transfer our belongings. I absolutely would recommend this u haul in Rockville again. My other experiences were very below average. The entire move was excellent in Rockville u haul.
Germaine Amm Stodart | First Impressions- Rating:
- 2.0
I Had a problem back in August 2020 I called the customer service, the customer service tried to contact manager or regional manager, no one called that night or the day after to see what my issue was. No! I did not have a good experience and I will not recommend it!
HENRIETTA Preziosi | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jaime Canales | Overall Experience- Rating:
- 5.0
Great service!!
ELODY CRIMI | First Impressions- Rating:
- 4.0
Staff were very nice
Veronica Castro | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jennifer Nelles | First Impressions- Rating:
- 5.0
Good job! We were helped. Requested storage was available as promissed.
PABLO GUZMAN | First Impressions- Rating:
- 3.0
It is difficult to get close to entry doors to the storage area because of all of the trucks parked at the facility. I found it annoying that the sliding doors were often locked even during facility office hours, and I needed to track down a staff member to use the sliding doors. It was also frustrating that the sliding doors were locked outside of office hours. I had a dining room table I wanted to store at 6 pm on a Sunday and I had to wait until 7 am the next day to store it because the sliding doors were locked during regular access hours.
Joshua McFeeters | Overall Experience- Rating:
- 3.0
Very small
pamela thomas | Overall Experience- Rating:
- 4.0
For the most part we were very happy. Every thing was clean and well lit. The area that we didn't feel so comfortable with was a person who seemed to camped out locker area every time we were there. I wouldn't hesitate referring people to use this facility. I was not expecting the extra "security".
Norma smith | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Elizabeth Ulman | First Impressions- Rating:
- 5.0
Staff was friendly and very quick. The climate controlled space is very clean and bright. We're happy with the location and service we've recieved.
Norma smith | First Impressions- Rating:
- 5.0
no problems with the center directly at all. My problems were with uhaul corporate which is horrible....
Chanelle Ford | First Impressions- Rating:
- 5.0
Grace was the consummate professional. She expedited the rental process and made it so very easy! You have a great team at this location! ⭐️⭐️⭐️⭐️⭐️
CONSTANCE WHITELY | First Impressions- Rating:
- 5.0
Very friendly staff, understanding, walked me personally to my unit, guided me through the 24hr access procedure. Would definitely reuse and recommend!
TRAVIS PLOEGER | First Impressions- Rating:
- 5.0
We rented a storage unit. The staff was very helpful.
eric verreydt | First Impressions- Rating:
- 5.0
The lady was very welcome.
Sophia Akinola | First Impressions- Rating:
- 5.0
Staff was very helpful throughout. Storage and trailer were satisfactory
Jericho Siscar | First Impressions- Rating:
- 4.0
While the service was good all round, the cost of storage was rather high, hence our decision to seek alternative solutions.
Handukani brendon | Overall Experience- Rating:
- 5.0
Great customer service.
Steven Moretti | First Impressions- Rating:
- 5.0
The customer care agent was outstanding. Her knowledge and instructions were very well displayed. Also, the gentlemen that helped me get organized with the van and storage instructions in the vehicle
MARK JOYNER | First Impressions- Rating:
- 5.0
Great service and helpful staff
DELEA DEANE | First Impressions- Rating:
- 2.0
They close to early a lot of other store has closed at 9 o’clock. In addition to what I said to email to cancel my account I can send a receive a bill that I should not receive
JESSICA LIUKEDILILI | Overall Experience- Rating:
- 1.0
I never used the storage and they never refunded me my money
Fernanda Pozo | Overall Experience- Rating:
- 5.0
My only contact was with the general manager and he treated me well.
ELIZABETH HALL | Overall Experience- Rating:
- 5.0
Thanks!
Susan Kim | Overall Experience- Rating:
- 4.0
We waited in line for over 45 minutes before being helped. This was not the first experience we had in the last year where we waited for an excessive amount of time to conduct business.
virginia goodenow | Overall Experience- Rating:
- 3.0
Apparent mice residue and smell. Staff very friendly. I booked under the impression that my first month would be free and staff member was able to help resolve when customer service denied to help.
Asha Kabirou | First Impressions- Rating:
- 5.0
Very good experience
Bernard Landry | Reservation- Rating:
- 5.0
Jonathan Alfaro is excellent. We have unlimited praise for his outstanding professional skills. He is efficient, responsive, patient, and a pleasure to work with. Thank you for a 5 star service.
Daniele Oudinot | Overall Experience- Rating:
- 3.0
your people suck.
THOMAS MORGAN | Overall Experience- Rating:
- 5.0
Owner was great. Adjusted to my schedule. Van was clean. Check in and out was a breeze.
Dennis Collins | Reservation- Rating:
- 5.0
Workers very accommodating although the lines were long.
Nancy Cohen | Overall Experience- Rating:
- 5.0
Satisfied customer.
genevieve martin | Overall Experience- Rating:
- 5.0
Storage was very clean and well kept.
O'Shaine Hewitt | Overall Experience- Rating:
- 5.0
A location thisvsize should have a few more employees during peak hours. Great service but wait was too long which makes going to the desk a dreadful experience.
maurice valentine | Overall Experience- Rating:
- 5.0
Great staff and service
Arthur Pease | Overall Experience- Rating:
- 2.0
We reserved a u box online. When we arrived with two cars of stuff. they said they had no u boxes available. We got a unit. Staff was stressed. Manager didn’t see to care. Place is disorganized.
Erich Kleinschmidt | Overall Experience- Rating:
- 4.0
My only suggestion would be to have a staff member available to answer the phones - I called several times regarding my move out and no one answered and no follow up occurred after leaving a message.
robert kohl | Overall Experience- Rating:
- 1.0
Left 10+ messages for manager, never received call back. Stopped by, told the best way to receive a call back was to file a complaint! Online chat told me that 1-month should be free, we were charged.
AARON Leavey | Overall Experience- Rating:
- 2.0
At the time of taking things out rodents were found inside the things, what he wants to say is that maintenance and cleaning of the facilities is lacking and they have ruined certain things that are v
Bruno Rafael Ocio Boulenaz | Overall Experience- Rating:
- 2.0
Got a call my Ubox arrived early & was going to be transferred to Takoma Park. Had issues getting back in touch & locating the box. Call forwarded and no one at corporate helped Uninformed&unavailable
Rebecca Litwack | Overall Experience- Rating:
- 5.0
I was locked out for not using the correct lock - a lock which you sold me for my storage. Should source more "circle" locks from other vendors otherwise you're in breach of unfair purchasing practic
CHRISTOPHER FLAHERTY | Overall ExperienceAdditional Services at this Location
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