Customer Reviews for U-Haul Moving & Storage at St Claude Ave

Rating:

5.0

🌟🌟🌟🌟🌟

Rating:

4.0

Great customer service 💯🙌🏿

Rating:

2.0

Improve customer service. Staff ignored us for 15 minutes and were unfriendly and not particularly helpful. The low tire light was lit up during our rental. Staff said to ignore it but it doesn’t inspire confidence. Fortunately our rental was only 19 miles so we decided to take our chances.

Rating:

2.0

Young lady at the counter did not acknowledge my pretend left me waiting for several minutes. Very rude!

Rating:

3.0

They make it so hard for out of state licensed people to rent. It’s easier to rent a 5 series BMW

Rating:

5.0

Very good - friendly over works and under paid I will recommend this location will the understanding that they are under staff and have a lot of different jobs they have to do to keep it running You might have to wait to get service but they are very helpful when you’re dealing with them

Rating:

5.0

the trailer worked great

Rating:

3.0

Truck had no AC, it was not mentioned! The ride was uncomfortable!

Rating:

5.0

It was good

Rating:

3.0

The battery was for some reason old though the car was a 2023. It died on us three times and we had to get it jumped each time. One time was a mechanic and he said that it was an old battery and couldn’t believe it was even in the car.

Rating:

1.0

The staff was grumpy and rude.

Rating:

3.0

The pricing is sketchy. My advertised 19.95$ van ended up costing 164.00$ and I’m still not certain that was correct.

Rating:

5.0

Jidé is very helpful and efficient. She is always available to answer my questions. I'm very pleased with the service at this U-Haul location. I've been using this storage facility for several years. My only complaint is the continually rising rental fee: I feel I should be grandfathered in and locked down at my current rate which is already almost $40 more than when I signed up for this rental space. PLEASE DON'T RAISE RATES any further for longtime customers, Corporate Headquarters; you are creating hardship. My rate should be locked in. Thank you.

Rating:

5.0

Very excellent service

Rating:

1.0

We want a refund or discount at least

Rating:

3.0

The woman that assisted us was difficult to work with. I’m not sure why, but her overall demeanor was off putting. If I am ever forced to rent a truck from this UHaul site again, I hope that she is not the person that processes the transaction. Customer service training would be helpful at this site. She was rude and clearly annoyed by the presence of customers.

Rating:

5.0

Just keep doing what you guys doing, awesome experience and service.

Rating:

5.0

Everything was great Thanks

Rating:

5.0

I was having trouble with the self check in and the guy at the counter helped me out tremendously. The whole process was smooth.

Rating:

3.0

Simply new and professional staff would make all the difference...i seriously do not think they could possibly be worse. They must be chasing away 3/4 of the business and they are well known in the community so i am not saying anything that is not already well known. We would have went elsewhere but they were the only uhaul in nola with trucks and i now know why. I will absolutely not return...

Rating:

5.0

Very cool series

Rating:

1.0

The truck was very clean and in great condition. The staff are some of the rudest people I have ever come in contact with. Also, why have 247 truck share when you can’t use it and have to wait for someone to arrive? Also the app instructs you to go to the counter and skip the line. Attempting that results in the NASTIEST attitudes from the workers, once they actually acknowledge you.

Rating:

5.0

I cannot express enough gratitude for the exceptional customer service I received yesterday. From the moment I reached out with an inquiry to the final resolution of my move, every interaction was marked by professionalism, efficiency, and genuine care. Jide, in particular, deserves special commendation. Her years of expertise in addressing my concerns were evident from the start. She patiently listened to my issues, and resolved them quickly; demonstrating remarkable knowledge about the products U-Haul offers. I wholeheartedly recommend coming visit Jide and her team to anyone seeking not just a rental, but an outstanding customer experience.

Rating:

5.0

Good customer service

Rating:

5.0

Quick and easy process.

Rating:

3.0

This location is much improved

Rating:

5.0

Easy pick-up and easy drop-off.

Rating:

1.0

Jidé Foster - the “supervisor” has an EXTREMELY HORRIBLE attitude.

Rating:

5.0

Nothing to change, all was great!

Rating:

3.0

Van needed an oil change & front tire has a slow leak. Van was clean on the inside but not the outside.

Rating:

3.0

The team member was disgruntled. She was not friendly at all. From the moment I walked in until the moment I was handed the keys and left, her dissatisfaction was evident in her tone of voice and attitude. She was coloring a picture when I walked in, and did not give a proper greeting, for example. She was curt and cold. I checked in online, and the process once I arrived in person was still lengthy. It might have been a classic case of someone having to work a holiday (Mardi Gras) taken to the 10th power.

Rating:

1.0

Truck had a faulty gas needle. The gas needle was suppose to be on half and when I brought it back it was a little under half. I was told I could put gas in it myself I said ok. Paid $27 to get it back to half tank and the needle didn't move. I went less than 5 miles away and paid $27 & still probably gonna be charged that 12.75 for not having it at half. Customer service was atrocious and unwelcoming. It was an overall horrible experience.

Rating:

2.0

Hire folks with customer service skills. Also I made my reservation in one location and when I went there they moved me to another location so i had to pay for 2 Ubers

Rating:

5.0

I’m a regular customer. Brooklyn and J’Day are always helpful and efficient!

Rating:

5.0

Outstanding customer service

Rating:

5.0

Needs to have more help sometimes only one person working

Rating:

5.0

The truck we rented broke down and we were expected to wait 4 hours into our day for repair. We turned in the original truck that needed to be repaired at a different location where we rented another truck to be sure we did not break down again later finding out we were charged a fee for dropping off at different location. When renting a truck to move furniture I expect the truck to be in great condition and not inconvenience us while waiting on roadside assistance and truck repair. We should be able to rent another truck and be on our way without the inconvenience. We paid the truck fees and would like to see the drop off fees to different location waived due to inconvenience of truck breaking down.

Rating:

2.0

Storage was very convenient location was good asscibility was on point . Excellent rating . Staff was very helpful and curious office hours very convenient. Only one problem the train that had nothing to do with U-Haul trying to make it after work before office close hoping the railroad will let you pass before blocking the tracks .& sitting on the tracks

Rating:

3.0

I think these trucks need to be updated it felt like it was being held together with duck tape and frankly it was terrifying to drive on the highway. The mirrors couldn’t be adjusted and one was shattered. Some piece of the back was loose and would bang every time we took a turn which was unnerving.

Rating:

5.0

The lady who hooked up the trailer was knowledgeable and a very hard worker. She should be recognized.

Rating:

3.0

Lady at front desk was very helpful; gentleman that hooked up the trailer also very helpful, but a bit difficult to understand.

Rating:

4.0

My experience was good. I needed a larger truck but only a smaller one was available. This caused me to make two trips with the truck. Please have larger trucks available for customers moving experience. Thank you

Rating:

5.0

The staff was very helpful and very knowledgeable about all aspects that I had discussed and very nice

Rating:

5.0

When I booked online, I was quoted 0.99/mile. I was charged $1.29/mile Why the change???

Rating:

1.0

I didn't even went over my miles I paid for and the didn't give me my refund of $20

Rating:

1.0

I was charged a $75 cleaning fee for leaving an empty water bottle, to go bowl and the rental paperwork in the truck. Took them more time to take a photo and upload it then to take the one handfull of trash and throw it out. I dropped the truck off after hours and there was no trash can in sight. I was taken advantage of. I will never use Uhaul again.

Rating:

1.0

Staff seemed annoyed did not want to be helpful was on personal call the whole time not a good experience

Rating:

4.0

Staff is very friendly and helpful.

Rating:

5.0

The few "problems" experienced through the years I would attribute to the staff being spread a bit thin when a bunch of customers all wanted attention at the same time, which is beyond anyone's control. I am more embarrassed by the behavior of my neighbors, which your staff always handled with tact and aplomb. Not only would I recommend your facility to others, I recently did. A local neighborhood association needs a small storage space for materials needed only once a month, but was told none were available. I related that I was vacating my unit, but the space is too large for their needs and budget. If something does come available, please reach out to me so that I can connect the involved parties.

Rating:

5.0

The staff was very considerate in helping me work through a time of exceptionally high stress. I was injured on the job and fell ill and they were very considerate when I needed them to be.

Rating:

5.0

The Sales rep went above and beyond, when I had credit issue. She waited patiently while I transferred funds

Rating:

4.0

Outside of having to remind them 2 months in a row to have the payment switched to my account instead of my mother's it was good. I would have like a light in the actual unit but it was cool.

Rating:

4.0

The staff, especially Jidet, were extremely helpful. She stood outside, in the rain, to guide me as I backed up a 26' truck, to the units. But, the storage facility needs air-conditioning, It was hotter, inside, than outside. A restroom would be nice, for after office hours.

Rating:

2.0

I’m tired of being treated as if my presence in a business is somehow an inconvenience to the frontline employees. I mean, I get it; you’re not making $100K to work the desk at UHaul. Nevertheless, when I just starting v out in the employment world, I took pride in my job and tried to exceed every customer’s expectations. I spent about $25 renting a van for a couple hours and I’ll spend $270ish for a couple months storage. I understand that shouldn’t come with a neck rub but a little feigned courtesy might be nice. There’s no such thing as “too big to fail.” Just ask Blockbuster. I’ll shop elsewhere next time.

Rating:

5.0

Staff was very fun and pleasant thank you

Rating:

2.0

Bad attitudes. Hard to access parking close to storage entrance because it’s always blocked with uhaul trucks. It’s very inconvenient when you’re trying to get items from storage because the sliding doors are not unlocked at the time the facility opens. They lock the sliding doors sooner than the time of closing. When there’s only one staff on site, it’s a long wait time to have a truck moved to get to the storage entrance. I moved to a new cleaner storage with better access, friendlier staff.

Rating:

3.0

The cost just kept rising that’s why we ended service. Other than that everything else was great. Thanks

Rating:

5.0

Love the staff always friendly and understanding!!!

Rating:

4.0

Everything was fine, no complaints.

Rating:

1.0

The roof caved in in my unit I was told I didn't have to pay till they fixed it then next thing I know they told me my stuff was being auctioned they gave me an opportunity to get messed up and buy out but they would not let me rent a U-Haul or even move my stuff to a separate storage unit and a lot of my stuff was really damaged

Rating:

5.0

Jide was very hospitable and helpful in my rental of a storage unit.

Rating:

3.0

I won't comment today cuz I don't want to cause problem with employees. Thank you very much

Rating:

2.0

Access not adequate. Broken tecknology often prevented my access to my daily working tools and coat me revenue at work many days. Wide door access ( which my tools require) was limited to 7pm instead of the agreed 10pm. This limited my revenue also. The area was clean. The teck card swipe access was not maintained. Phone calls to the main company were not effective. I was told by corporate that the onsite manager had to fix this. The on site management said I had to speak to corporate amd only c9roorate could fox this . Communication was dysfunctional. I left and went to competitors for better service at a cheaper price. The on site people were fine.

Rating:

5.0

I would use U-Haul again

Rating:

1.0

I am very disappointed with my recent experience at this Uhaul facility. I was inconvenienced and overcharged due to my inconvenience. The staff was rude and poor communication with me! I will not use this location again.

Rating:

1.0

I was in need of storage and the Uhaul on St Claude was definitely not the best price, n'or did it have AC, but location was important to me. I signed up on line and had the customer representative help me with the rest. Took about 30-45 minutes from start to finish. She then walked me over to the entrance, explained how to get in and then pointed to a STAIRCASE and told me there was no elevator. Get the heck out of here!!!! I wanted to scream. I had to walk away to compose myself. Had to cancel the entire transaction. Complete waste of my time. I hope I never go back for a truck rental or anything. Customer service reps NEEDS to explain this ASAP. Makes NO SENSE to have a second floor and no elevator. DUMB!!!!!!!

Rating:

1.0

It’s 2022 time to go with the flow you need elevators in the premises

Rating:

4.0

The manager the best ever very kind helpful caring very easy too work with each time u go n a big SMILE 😀 on her face great customer service great great great oh yes

Rating:

5.0

Thank you

Rating:

4.0

Staff was wonderful to work with.

Rating:

1.0

Everything I own was Mildew i have to start over

Rating:

5.0

Been using this site for multiple reasons for several years now. Amazing staff.

Rating:

1.0

All my items was damage do to water leak from unit

Rating:

1.0

My unit flooded several times, and was never addressed. I request, nothing, I notified the facility, the insurance company, and even YOUR legal department...AND NO ONE RESPONDED!

Rating:

1.0

My storage was not secured I have items missing and they allowed someone that was family in my storage and took items out of my storage my storage was in my niece name Monica Ramsey before I took her off and put it in my name because I figured out what they was doing to secure my storage and on top of that they tried to block me from paying my storage rental I had somewhere else . When things you put into a storage unit is not secured and employees allow other people to go in there when I was paying my storage myself is not COOL on all levels . My niece had the keys and key card before I got to New Orleans so she was able to do whatever before she gave me the keys to the lock and access card to get in. This is really not cool at all

Rating:

5.0

the staff was very helpful. They answered all of my questions and the young lady showed my husband and I how to use our card to get in the storage facility.

Rating:

5.0

Check in was fast and efficient.

Rating:

2.0

The storage units were disgusting...and over priced for the way they looked

Rating:

3.0

Drywall has holes.

Rating:

3.0

I was a ten year storage customer. At check out I was charged ten dollars to put one trash bag in the dumpster. Office attendant was definitely not friendly. Mice and rat feces littered the floor and holes chewed through walls

Rating:

1.0

Worst experience ever such rude employees was locked out and denied 24 hour access that was supposed to be in my contract but it was clerical issues galore also the employees I cannot stress this enough were such rude horrible people they were clearly on a power trip.

Rating:

5.0

The workers were very professional and friendly. They guided us through the process very smoothly.

Rating:

5.0

My deadbeat tenants were not out of my home after driving cross country with a trailer full of merchandise for my business. U-Haul saved me by offering one month free storage. Thank you, U-Haul!

Rating:

5.0

The ladies at this location are awesome. They made a difficult time so much easier. Renting a storage unit in many cases indicates a personal trauma, transition and possibly economic hardship. Over the last two years I’ve been a customer because of some extreme difficulty ... I can’t tell you how above and beyond these ladies go. If uhaul has a national customer service award - I nominate them and will publicly tell the story of compassion, humor and assistance over and over given To me. They are number one!!!

Rating:

5.0

Wonderful until the last misunderstanding...not serious but a miscommun ication problem. The staff has always been wonderful to me.

Rating:

1.0

I had my stuff in storage for about 4 years today I decide to go get everything all my furniture was mailed to

Rating:

5.0

I found the staff at st. Claude u-haul to be professional and sincerely courteous Thank you

Rating:

5.0

Employees are very polite, helpful and professional.

Rating:

1.0

I stored my items here because of humidity control and it was indoor after 7 months I went to get my items and everything is damp covered in rat poop I said something to the management not happy

Rating:

3.0

Mouse droppings all over my things in my unit

Rating:

5.0

Excellent service Very caring staff Excellent manager Foster

Rating:

5.0

The attentive service and friendly assistance by Jide and Wanda was excellent, and very much appreciated.

Rating:

5.0

The staff were really great.

Rating:

5.0

The start was great

Rating:

3.0

There were rat feces and mold all over majority of my belongings. Maybe the 145$ a month package didn't garrantee no rat feces or mold so yea.

Rating:

3.0

The manager of this facility is amazing, but unfortunately everyone else is slow and unhelpful. Multiply the manager by 5 and it would be great. Everything takes 30 minutes longer than it should.

Rating:

1.0

My storage unit is covered in rat fecies and smells horrible. I plan on moving out as soon as possible.

Rating:

5.0

The manager of this location is THE ONLY good thing about my Igual experience.

Rating:

3.0

It took a long time to be waited on.

Rating:

5.0

There is a young lady who I think must be a manager of sorts, was always there and always pleasant. She is a great asset and I hope she is rewarded for her efforts.

Rating:

1.0

Our boxes had mice chew marks, on every corner of some boxes, after only 3weeks of storage. I'm glad I got my stuff out before more damage was done. Dead mouse in hallway as I was moving out. no bueno

Rating:

1.0

Never again at this location. Manager and staff is horrible

Rating:

3.0

The unit we moved into for storage had oil spilled on the ground and there were definitely rats about as i would see their droppings despite the rat poison containers.