The rental unit I was provided was a fast and easy process. I was supposed to have an outdoor unit but it was not available until later day so the manager was quick to get me in to a unit that was indoors with no problems. Carts were readily available for my use. Building was very clean. Air conditioned inside building. Manager was quick to assist me when finding my rental unit. Great customer service.
ruby w | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of South Stafford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was wonderful.Nothing needs to be improved
GEORGEEUGENE BThese guys are awesome: Moises, Daniel, everyone there. Really impressed. Excellent customer service. Thank you, said "the UBox guy" (with 7 UBoxes)!!
scott tExcellent customer service. Service was very prompt and efficient. I was able to drop off the u-haul truck and was out the door in just a couple of minutes. Would highly recommend this location!
Marcella GClone all the workers at this location and send them to the Uhaul location by Southpoint!
JUANITALEE CThank you for your kindness and everything was really nice and I appreciate your understanding that I had to bring it in late because of a cow birthing to have
Patricia CThe service was excellent as I rented a truck and a storage space. The person helping me was very knowledgeable and helpful in assisting me determining which size storage space I needed and one of the other workers jumped in to assist with the storage space while my person worked on the rental truck. The only recommendation I have would be having someone take the customers to the storage space and assist with getting into the building. I had no issue getting in, however, it was a bit confusing as the instructions were for getting into the building if after hours. In my case, since the building was already open, I didn’t have to use the code to get in. Overall, I had a great experience.
Joseph HNothing, every one was professional and very courteous!!!
Weston MFront desk staff were awesome and very helpful
Nicole Q | Overall ExperienceHard to find drop key slot shoukd be more clear to see and shoukd not have been charged 20 bucks for dropping off when they’re closed for an “after hours fee” when nobody was there and no work was done “after hours” not handled by uhaul employees until next business day so indont understand that charge
Chadwick nprofessional Job
tony s | First ImpressionsFriendly staff, great facility
John R | Overall Experienceeasy
Eric RQuick and easy to rent - no wait process
christopher rGreat place and great service
ALFREDRAYMOND B | Overall ExperienceThis location has been my best experience ever with uhaul. Great customer service
ANGEL YVery good service
David MVery professional and quick service. The best I have experienced this far.
latavia aI tried to use the after hours return, it did not work. It is a good idea but the location button did not work so nothing about the app return worked. Other than that the rental was great.
Kevin TGreat customer service and Shay was great to work with
Nathan HThe service was great. I was informed to take a price for 2 hours. It was less time. It was places in the area to go and relax. And by time I did that, the vehicle was ready. Excellent service. Thank you.
AARON MI do not know his name but the gentleman that helped me was provably the greatest employee ever. He went above and beyond to make sure we were taken care of, he also had an amazing sense of humor.
Brentten G | Overall ExperienceU Haul is the best!
Randy BThe Service and The Equipment were both EXCELLENT !!! THE 5' × 8' Enclosed Trailer made moving a Fun Chore !!! I also purchased a Ball Hitch and a Receiver for my Ball Hitch. I am a very Satisfied Customer !
Robert M5 star UHaul dealer, crew and equipment.
Andrew KI reserved a box online and the date, on a Sunday to pick up. Got an email confirmation of the reservation! I am here at the location and it’s closed on Sundays!
Stephen SFirst class!
RAND S | First ImpressionsFrom 2018 until 2024, I have used Uhaul at various times. I have no complaints and would recommend this facility for all your storage needs.
Stacy J | Overall ExperienceOnly possible improvement would be a full tank of gas not below 1/8
ALFREDRAYMOND BThe Gentleman at the International Parkway location in Fredericksburg , Va are amazing and extremely accommodating. Highly recommend
Kathryn JVery polite and helpful staff.
Laurance WVery helpful, professional and courteous. Tech confirmed that brakes were inoperative and stated that the trailer should never have left the lot in Norfolk. Also stated trailer was so dirty on the exterior it should never have left the lot. The tech at this location was exemplary of what service could be.
Gregory MThe location is great and it's neat that it's a former Trijicon facility. The proximity to the Chic-Fil-A to grab a bite and wait makes dropping the car off to be worked on not a problem. A drink machine on site and a waiting room for waiting would probably make the wait a little better, but it may not be economically feasible depending on how much work is installations vs general rentals.
Sam RExcellent work! I made the appt at 8pm the night before and they were ready to go at 8am. They put my hitch on and wired it while I was at breakfast at Chick-fil-A next door! Took only an hour and it looks amazing!
Max WThe delivery to Ludowici, Georgia was on time, but they were delivered on a trailer (no one informed me that would be the case). This made unloading much more difficult than it should have been - informing me before delivery would have given me time to prepare. That is the only complaint I have. Other than that - great!
Paul RStaff was outstanding and very easy to work with.
ALFREDRAYMOND BStaff was very professional and very knowledgeable
ALFREDRAYMOND B | First ImpressionsSame as the pick-up location. Very personable and explained the bill to me.
Kristine BMoises, Dalton, Shay, Cade and rest of the crew were always great to me. They were very professional, helpful, courteous & kind. I would definitely rent here again if I'm ever back in VA.
Medina A | Overall ExperienceGreat customer service and products to rent. Very pleased.
Krikor KCustomer service and delivery/transport of U-Box was beyond excellent. This was a coast to coast move that required a lot of planning. I then rented the U-Box for a few months until I was able to move into my permanent home. OUTSTANDING CUSTOMER SERVICE in VA and WA state. It is apparent, U-Haul hires intelligent people who know how to keep the process moving along in a timely, accurate manner. I had no issues what so ever with the staff at the offices, the delivery people or the billing. I would use U-Haul again without question!
Joan MHelpful, friendly and worked in a timely fashion. Thank you again!
Roger S | First ImpressionsNo comments. Facility is clean and client service is fast, friendly, and courteous.
Annabel LExcellent service. Easy in and out!
Roger SExcellent
zelda hThis site is very helpful and courteous. The facility is well kept at all times.
Christy T | Overall ExperienceNo improvement needed. Great professionals.
John VThe Staff here are great. Highly recommend this place!
Michael PThe gentleman who helped me out could tell I was having a rough day and really just talked me out of it. The process wasn’t working online for me so it was frustrating. He had me all set up within 10 minutes. Super nice guy!
Latashia B | First ImpressionsShay, who was my first contact, was amazing! Knowledgeable, well informed, and personable, she was exactly what I needed. She was honest, forthright, and made me laugh. That alone, was priceless. Because of Shay, I have full confidence in U-Haul as a company. I have been with others who pulled the bait and switch. Shay made me feel like this wouldn’t happen. Promote and pay her. She is wonderful.
Christine B | First ImpressionsEveryone was friendly and helpful. Answered all my questions. Thanks
Joseph V | First ImpressionsThey were professional and very helpful, thanks guys for getting us back on the road 👍🏼
Janice PPretty much everything requested was performed on time and without a problem. Box made it across the country a week earlier than projected, I was able to reschedule the delivery at the destination with ease and the box showed right on time, was picked up right on time. All charges in the quote were the same upon final billing, so no surprised. Overall, a great experience.
Marc SEverything went well. The staff was were professional.
Shari BGreat service from UHAUL staff.
Bobby D | Overall ExperienceNo improvement needed!
Robert ZMore locations!
John Mthe person at the desk at time helped get truck. I was very impressed.
AARONJ TEasy drop off and check out. I left an item behind in the truck and was promptly called to retrieve it.
John GMoises, the manager of this facility, is top notch. He professional, helpful, courteous, knowledgeable and hard working. He deserves a raise. I think he alone brings in many new customers to this facility. He is the kind of young man I wish I could hire for my business. Thank you Moises.
Richard W | Overall ExperienceDon’t change and keep up the great work!
salvador CI have never had a bad experience with U-HAUL, but this particular location has offered exceptional service the two times I have use it. All representatives have been efficient, professional and friendly.
Robert LAs someone who has to interact with the site staff regularly in the 3 years we have had a storage unit at this facility, with sometimes moving dates around, they have always been very polite, professional and kind.
anna f | First ImpressionsI ran into an issue with the cargo door getting stuck in the open position after hours. If it's a known issue, might want to mention the possibility of the door getting stuck and how to fix it.
FRANKADDISON HKeep it same. Nothing to improve as two past experiences were great. Thank you
Mervyn LThe staff at this location was wonderful to work with. They go above and beyond to provide excellent customer service! The facility is very clean and maintained! Out of all the U-haul locations in the area I highly recommend this facility!
LAURAASHLEY S | Overall ExperienceThe only thing was the lock wasn't in the Unit, but that was quickly fixed up front. However if I moved in after hours I would have had no way to secure my things
Vincent P | Online Move InAt first I wasn’t happy with the space but head to the office and the guy who works there was super helpful,very nice and I felt a really nice welcome when he give options to solve the problem and get a bigger space since is my first time using a storage space for my business …I am event decorator and my house is not enough space anymore for all that extra decorations..I will keep using U-Haul for my events so this’s extra convenience because we can pickup the truck then grab what we need for the event at the same place …LOVE IT
karla i | First ImpressionsOn Oct 30th a staff member came outside to show me how to secure my U-Haul with a short lock. He was awesome!
William E | Overall ExperienceThe storage area is always so clean and tidy. Thank you to Moe and his crew for being the best!
Candice S | Overall ExperienceI moved into a unit when I moved out I had bugs (roaches) in my boxed and I didn’t have roaches moving into the unit I’m not sure what can be done about it but I’m having to put the belongings in the house I got them bomb for bugs with the boxed open just in case it’s a big inconvenience and nasty my unit was supposed to be climate controlled so I dnt get that part I dnt like bugs and I have a tibia so to see them was distasteful
Shermel L | Overall ExperienceGreat customer service!
ARTOSHIA F | First ImpressionsVery professional staff, will recommend this facility to everyone I know.
zaida r | Overall ExperienceThe staff was beyond helpful and knowledgeable. Best experience with a storage company
Angel R | First ImpressionsExceptional facilities and staff
Rickey D | Overall ExperienceHelpful staff, easy access
Karylene O | Overall ExperienceIn addition to utilizing their storage facility, we packed an entire household and moved across the country, 4 trips in total, utilizing their packing supplies, large vehicles, and car hauler. Every time we entered the facility we were greeted by friendly staff who went above and beyond, servicing us in a very professional manner. Would highly recommend this facility!
susan w | Overall ExperienceThank you. just need the storage for a month as my daughter who is university moves from one apatment to a house. thank you
Juan O | Online Move InWhen I checked in it would have been nice to know that even tho my unit was inside the best way to get to it would be from the backside using the garage door. I got the map but it is kinda annoying that the bigger units are in the back of the building. I had 1 other friend and my pup to bring carts back and forth. I went back to the front and talked to the guy associate who I asked if I could use the garage roll up that was just down the way from my unit. The manager could have offered that up sooner. It was very hot yesterday and I really think that the associate went beyond understanding.
laura h | First ImpressionsThis place is easy to find, the storage units well kept and clean.. they do have mouse or rat poisoning to keep them out of your things in the units but unlike other people (sensitive) I felt more secure knowing that I won’t have pesky animal droppings on my stuff or have them build nests and stuff. When checking in the staff was friendly and explained everything VERY well. Even showed me to the unit. They have alarms for the units (indoor unit is the one I had not sure for the outdoor units). Moving out was simple as well. No need to call in advanced to let them know or anything, just go clean out take a picture to to the front and show them your clean unit and done ! Also love that they have cameras mostly everywhere!
Karen H | Overall ExperienceHelpful!
Naomi W | First ImpressionsMoises, Carlos and the rest of the staff are extremely nice, knowledgeable and go the extra mile to make your move as easy as possible. I had a lot of moving parts throughout this process and each step of the way they exemplified what customer service means. If I could rate them 100 stars, I would!!!! They should definitely be acknowledged for their professionalism!!!
Melissa W | First ImpressionsEverything went smoothly
Ryan L | Online Move InMy daughter just didn’t need the space anymore or she would still be using it.
Larina C | Overall ExperienceMoises and his crew are the best!
daniel l | Overall ExperienceGreat job 5akubr care of my rental change. Thank you.
CHRISTINIA M | Overall ExperienceEASY ACCESS, FRIENDLY STAFF, HELPFUL EQUIPMENT ON-SITE FOR USE WHILE UNLOADING.
Karylene O | First ImpressionsGreat
James H | Overall ExperienceI love this U-Haul at 1101 International Pkwy, Fredericksburg VA. Mosies is very informative and patient and always the same great disposition. I will always use this one. He really made my experience less stressful and at my age less stress is very important. Thanks Mo
Gwendolyn P | First ImpressionsKept my things clean and dry for many months. Highly recommended.
Michael R | Overall ExperienceCade and Josh were AMAZING! I was having a rough day and they did everything possible to help. Can't be more pleased with the service!
Kristie J | Online Move InI would strongly recommend this U Haul location due to the cleanliness of the faculty and the professionalism of the staff.
Bryan C | Overall ExperienceStaff was very friendly and helpful. Always available to.assist amd answer questions.
wendi a | Overall ExperienceExtremely friendly and responsive to questions and requests. Customer service was excellent, I would recommend this location to all.
Jose R | Overall ExperienceProfessional from checking in and out with staff to maintenance of storage space. Highly recommend.
ruth f | Overall ExperienceI appreciate the service. Thanks.
Tasha b | Overall ExperienceCouldn’t keep out pollen and dust
Wayne M | Overall ExperienceKeep up the Great work!
Frank F | Overall ExperienceMr. Moises provided me with excellent customer service.
ANDREW G | First ImpressionsStaff was friendly, knowledgeable and accommodating.
howard j | First ImpressionsAlways super clean, well lit, with adequate security buttons around the building. We would definitely use this facility again.
Nancy N | Overall ExperienceNice
Issac G | First ImpressionsCandace Skillin served me directly. she is wonderful! Mr. Layton checked me in at return he is wonderful too! Mr. Romero is great and he runs the place very well, you can tell this team! Thank you all.
JoAnn M | First ImpressionsEverything was great and very professional.
Bobby D | First ImpressionsMoises Romero and his entire staff were phenomenal in their customer service, making what was a stressful time for us so much easier. They were not only helpful, but went beyond normal expectations to provide the best customer service I have experienced anywhere, AND always with a smile! Moises should be the model for all UHaul managers. The facility was well stocked and pristine.
paula s | Overall ExperienceThe staff at Rt17 are extremely kind and helpful
mona c | First ImpressionsPatient and extremely helpful.
Steven P | First ImpressionsVery pleased with my experience over the past year at this facility and would highly recommend to family and friends.
Christy W | Overall ExperienceKept raising the price and just had to get out.
Andrew D | Overall ExperienceThe employees helped me every day during a 2 month move from Florida back to Virginia. They took great care of my packages and helped me maintain my unit from beginning to end. I am extremely grateful for all the service I received Above and Beyond!! 5 star service 100 percent. Thanks to All
elizabeth d | Overall ExperienceStaff very professional. An excellent experience Thank You
Basil N | Overall ExperienceThe entire staff was very helpful and friendly
Russell S | First ImpressionsI was very satisfied with the professional, knowledgeable, efficient, and excellent customer service that was provided to me by Moises Romero. It was a delightful and positive experience making a decision on the right storage space. His great personality was pleasant and warm welcoming. Moises took the time to listen to my wants and needs before providing solutions. Moises was able to effectively resolve my issue by meeting my specific and immediate needs. I am pleased to be a customer at this facility. I would highly recommend U-Haul Moving & Storage of Route 17 as your storage space.
patricia j | First ImpressionsThe staff and managers are super helpful
Margaret P | First ImpressionsCandace S. Was amazing help! The crew you have there is spot on! The friendliest bunch and ever so helpful when we are at our most stressed!
Denise R | Overall ExperienceVery clean facility very helpful staff
James W | Overall ExperienceI drive past multiple storage businesses because this facility is great. It is clean and secure and professionally managed and maintained.
Michael R | First ImpressionsCody and his brother were awesome and very accommodating!!! Fantastic experience!
Justin F | First ImpressionsMoises and his team provided some of the best customer service I've ever experienced. In addition, the entire facility is exceptionally clean! I would highly recommend and will! Thank you.
melissa b | Overall ExperienceSuper friendly & accommodating! Very clean, never have seen a uhaul facility quite like this! :) Thank You!!
Lori S | First ImpressionsAll employees are so helpful and friendly.
LINDA T | Overall ExperienceThis place is the BEST!!! I've never had a storage unit with such an amazing facility! There are carts to make the move easier, theres air conditioning, bathrooms and water fountains right by the units. There is extremely convenient parking spots right up next to the units and they even have bumpers to make sure you're backing in experience goes smoothly! Its super clean, and, from what I can tell, extremely bug-free! And last, but certainly not least, the staff is INCREDIBLE!!! Moises is the nicest person ever and amazing and seriously helped me through a tough time. I honestly don't know what i would have done without him! If I could give him a raise, I would! Thank you soooo much Moises!! And thanks for having such an amazing facility!! The only recommendation I would have is to allow 24-hour access to units; 10pm is too early! Lol everything else is wonderful though :)
Aliah P | First ImpressionsCandice Skillin and Moises Romero were both very professional and helpful during my stay and made the apropriate accomadations in as far as multiple vehicle reservations. My thanks to both of them.
Christian B | Overall ExperienceWe did not choose this facility. We chose one closer to where we live. U-Haul changed the location without notice. When we arrived they only had second floor non accessible units. 12 stairs is not doable. Shay worked with us to find the right unit. Even stayed late to make sure we got everything taken care of. She was incredible to work with and should be commended for excellent customer service skills.
RICHARDLEE M | First ImpressionsDan was really helpful, theta was a bit of confusion about my check in but he patiently worked through it. I was not pleased about the originally assigned locker being commandeered by apparently another customer which caused me to have to take an upstairs unit which will not be good for my back issues. That was no fault of Dan’s but it did detract from the experience
Stephen G | First ImpressionsWe reserved a storage unit 20 miles away. U-Haul decided we should drive. The staff here were very helpful. They only had a second floor unit with stairs. We have to have it accessible. Shay stayed late to make sure we got the right unit. They also helped us change our truck drop off as U-Haul had decided to change that as well. Shay and staff are amazing.
RICHARDLEE M | First ImpressionsBigger storage on upper level with stairs, no elevator. That is a deal breaker for bigger storage rental.
Jamise D | Overall ExperiencePeople and facility are nice and helpful but no elevator to second floor was a deal breaker
Douglas M | Overall ExperienceI've been using Uhaul for 35 years. This time, the Team at this Uhaul made a big difference in my experience. I was exhausted after driving 7 hours to relocate. The Team at this Uhaul did everything right...specifically, they went out of their way to help me while being respectful and thoughtful!! Thank you!!
Patricia B | Overall ExperienceStaff was always very nice.
Jon N | Overall ExperienceI like being able to return my equipment after hours, I don't work normal hours so it's perfect
Aubrey E | First ImpressionsNewer, cleaner, and cheaper than the competition.
Michael R | First ImpressionsPeople here are Outstanding, went out or there way!
Robert N | Overall Experiencethe employees were extremely helpful and knowledgeable about all the options and capabilities of the facility. very very helpful.
robert y | First ImpressionsMy daughter and I were the movers and we got second level which made experience traumatic but we did it. Storage rooms are very small also.had to get 2 spaces just a hectic move all together dealing with other u- haul in Fredericksburg.
Shawndre B | First ImpressionsVery clean and professional staff, would highly recommend
Jose m | Overall ExperienceEverything was ok but I was expecting a little larger storage unit for the bucks
Marco G | First ImpressionsThe location in Fredericksburg hands down best service I have ever received
Loyd D | First ImpressionsVery impressed on the cleanliness of the facility. The staff was great and helpful.
Elizabeth P | Overall ExperienceOutstanding customer service. Very detailed and friendly. Moises went out of his way to make sure that I found something that fit my budget and size need. He walked me through the steps of how to use the system and gave recommendations to max out the use of the space. He also showed me all the other options that that U-haul location offered. Moises knew about vehicles and trailers too. When I saw a rack for the back of the car he explained to me that my vehicle had much more hauling capabilities than I realized. He also showed me options I had for maybe renting a small trailer to free up space in the car. He was not pushy and it did not come across as a "sales pitch". I just really appreciated his outstanding customer service skills which are very lacking in most stores these days. He is to be commended.
Andrea j | First ImpressionsThe staff here are incredibly friendly and super helpful. Every interaction was an absolute pleasure.
RAEANNAJEANNE H | Overall ExperienceThe folks here are amazing and super helpful. Every interaction was an absolute pleasure.
RaeAnna H | Overall ExperienceI wasn’t aware that my room that was booked was located on the 2nd floor and to my displeasure I had no idea the building doesn’t have elevators! Having to tote my belongings up and down the steps wasn’t such a horrible experience. Also when I ordered the storage space I chose the option rent now which comes with a free lock and key that should have been inside my unit, but that was nowhere to be found so I had to walk all the way to the other side of the building to speak to somebody at the desk, I was lucky enough that I came to my unit during the time that the service desk was still open or I would’ve been SOL.
TEONA C | Online Move InStaff was extremely kind and efficient
Teresa S | First ImpressionsExcellent storage facility. Clean, secure, well lit and exquisitly maintained. A little expensive but you get what you pay for. Would highly recommend for storage of high value items.
the h | Overall ExperienceI was so thrilled to have been recommended your facility. It was always easy to get in. The staff were so friendly and professional and went out of their way to answer and take care of any paperwork that needed to be done. I will definitely recommend this U-Haul to anyone as it was recommended to me.
CAROL H | Overall ExperienceThis is the best UHaul in the area. These guys are super friendly, and so very helpful.
RAEANNAJEANNE H | First ImpressionsIf you are in need of assistance in the Fredericksburg, VA area, be sure to seek the help of Moises Romero. He is not only friendly but is very helpful during the entire process.
Christian B | First ImpressionsFriendly and courteous
ROBERT B | First ImpressionsStaff was outstanding in helping with set up and after a year with check out. Manager gives super service.
Roberta O | Overall ExperienceBy far the best uhaul I've worked with. Highly recommended.
michael L | Overall ExperienceI loved working with Moises and his team they were very helpful every step of the way with my stressful move
Jimaya B | Overall ExperienceThe people and facilities were great but I had no idea there were stairs until we arrived. Unloading a 3 bedroom house up stairs with no elevator was a nightmare!
LAVONNE A | Overall ExperienceStorage contained leaked and my furniture got mold on it. I had to submit a claim and leave some of the furniture. Not sure if I will be charged for the removal or not. Claim number is 02350542-2021. I was told that a manager would contact me. Nothing yet and that was on 19 August and today is 27 August 2021.
Hal J | Overall ExperienceThis place never failed to meet our needs. Highly recommended
Kimberly M | Overall ExperienceExcellent customer service and very appreciative of the military discount provided to veterans 👏
Marlon W | Overall ExperienceCustomer service went above and beyond to help me. Best U haul center I have ever dealt with!
Andre S | First ImpressionsGentleman was very polite
Mark B | First ImpressionsLarge indoor storage is upstairs but there are no elevators or ramps to facilitate moving large furniture pieces. Staff said there were no options to get closer or work more efficiently. Loading bays were occupied by private vehicles and had to use regular parking to offload 15ft truck with no space to use truck ramp so items had to be carried. Staff had the car moved but had already started offload by then so were stuck with a less than ideal offload location. Sliding door would not open without constantly entering codes on two access panels due to office hours ending. Very frustrating with so many heavy items to manually carry into facility and upstairs. The stairs are the main reason for this being a frustrating experience and average rating as a result.
Grant N | First ImpressionsFirst time ever using a storage unit, very impressed with Uhaul....It was very easy.
Idonia O | Overall ExperienceYour staff are excellent at their jobs Friendly, very proficient and quick You need to give them faster equipment, they were constantly waiting for the equipment
ROBERTALLEN R | First ImpressionsWhy in the world would you have multiple floors in your facility with no elevator. That might be the dumbest thing any company or organization has ever done since the Boston Red Sox traded Babe Ruth to the Yankees. I immediately pulled my contract with you all due to that reason. Most people have at least one item that is extremely heavy that they are storing and being told that they’d have to carry that item (or items) up a flight of stairs is completely unsatisfactory. Also, why do we HAVE to use your garbage circular locks? That is also very stupid. The lock I owned was ten times better than your pieces of junk, yet I was forced to buy a new one. If somebody manages to out-smart the rest of your security system and break into the facility, you’re going to get sued no matter what… But probably even more so if somebody lost their property that was also “secured” by your trinket lock.
Peter A | Overall ExperienceVery personable, and always willing to help. Thanks for everything!
Steve N | Overall ExperienceGreat experience. Facility very clean and well maintained.
matthew w | First ImpressionsGreat experience; thanks!
VICKI B | Overall ExperienceUnit is fine, however lack of an elevator for a second story storage unit is completely insane. I would never rent here again because of that issue.
Breanna V | Online Move InMoises was amazingly helpful. He made my uhaul experience a very smooth transaction. My parents are gettig ready to move, so i will be referring them to
Whitney M | Overall ExperienceMuy eficientes y atentos
Guadalupe B | First ImpressionsAll the Staff members were helpful and friendly. Entire facility was always spotless clean and our climate controlled storage space was always the perfect temperature. I will always used U-Haul to store our belongings.
Charles S | Overall ExperienceOne of the nest Uhaul experiences I’ve had. Staff is very professional and helpful.
Sam P | First ImpressionsI had an indoor upstairs unit. There needs to be an elevator which would make everything much more convenient and easier than having to use stairs!
patti b | Overall ExperienceMoises was extremely helpful, courteous, and knew the business. Excellent customer skills!
Tom C | First ImpressionsOur UHAUL rep, Shayla was awesome!
Jesica W | First ImpressionsI will probably want to rent a unit again in the fall or winter. It was cool being able to get all my wife's stuff out of my garage for a few months during winter so I could work on projects.
Ryan G | Overall ExperienceQuick and responsive service
David l | Overall ExperienceStaff was friendly knowledgeable and they do recognize your concerns and deliver 100% . Thank you guys
Vince C | First ImpressionsThank you for being great!
Carman C | Overall ExperienceMy move out date was 01/16/2021. The staff is great and amazingly helpful.
Tamaca G | Overall ExperienceIt was a pleasure to work with this storage facility and use their rental trucks I will come back here for all my moving needs.
Rene B | Overall ExperienceWe have had 4- 26 foot units and the person who helped us through the entire time is Moises Romero. He was so helpful and courteous the entire time from April 2019 to Present. It is great to know someone who is kind and considerate when so much is going on. Definitely would use the U-Haul on International Drive again if needed. Thank you, the Petersons
JAMES P | Overall ExperienceI loved this place! Best place around! Very clean and the crew is so nice. If I ever have to get another storage, it would be here. I will recommend to everyone I know that needs a storage unit. If I could do 10 stars I would. Thank you U-Haul.
Brian C | Overall ExperienceWow! What a lovely facility. Our associate was super nice and helpful and the facility was very clean! Love the access code feature. It was easy to access the units with parking right up to the front door. No dumb locks on the carts like at other storage units. Would definitely recommend.
Courtney B | First ImpressionsThis was a great storage experience. The staff was always friendly and helpful, the bathrooms are clean, well-lit and have supplies (TP, soap), I saw NO bugs after over a year. My one wish? That they had posted information about automobile storage at the site as well... I would have not sold my car when going overseas to do ministry in India! Thank you, Fredericksburg, VA U-Haul!
Laura B | Overall ExperienceThis is a top notch crew that takes pride in the location. It’s clean, well maintained, and everyone is polite and professional. Moises especially goes out of his way to take really good care of all of their clients. If I ever need storage or moving help, this is where I will go. Thanks Moises! Keep up the great work and please give your crew our regards!
ARTHUR M | Overall ExperienceGreat customer service . Quick and efficient.
THERESA b | First ImpressionsShay was really amazing! Very well informative and went above and beyond our expectations. Thanks Shay for a great experience!
Carman C | First ImpressionsBeginning to end it was a great experience. I had to change my storage unit, and after walking the facility, I made a joke about getting lost. The manager then, without being asked, gave me a unit very close to the entrance and making it impossible to get lost. All of the staff I encountered were extremely courteous. The facility was extremely clean. I left when I no longer needed a storage unit, but I would use this facility again without hesitation. 110% recommended.
Hannah B | Overall ExperienceThe staff is awesome
carolyn a | Overall ExperienceGreat staff, very helpful. Storage has easy access, well lit and secure.
naomi w | Overall ExperienceThis facility is spotlessly clean and well maintained. The office staff are welcoming and professional and very helpful. This is a well run place which is a reflection of great management. We had to rent 2 different units and they put us as close together as possible. We have also rented UHAUL trucks from them and the price was very reasonable. I would recommend them without hesitation.
jim s | Overall ExperienceMoises was extremely helpful and took the extra mile to show us how to do the lock after we already checked out.
Lisa W | First ImpressionsCody helped me pick the best until for my things. He gave me several options for what I needed.
Kimberly S | First ImpressionsThe owner and staff were fantastically supportive!
James F | Overall ExperienceMoises, the GM took great care of me. He explained and demonstrated everything, pointed out the carts and answered all of my questions. He is a credit to your organization.
ARTHUR M | First ImpressionsI had no idea there were stairs! Moving a whole house into 3 storage units upstairs was a nightmare.
LAVONNE A | First ImpressionsReally well designed and run facility.
Alex F | First ImpressionsThe staff was wonderful the facility was convenient and easy to access.
arthur j | Overall ExperienceHe was the best
Jamel S | First ImpressionsReceived first month free, thank you so much, I needed this!
naomi w | First ImpressionsExcellent storage and customer service second to none. Outstanding facility
priscilla b | Overall ExperienceThe manager to this facility went above and beyond. I owe him everything, thank you again for assisting my family and I and ensuring our experience was painless. - Michael Jenkins
michael j | Overall ExperienceOutstanding facility and customer service
priscilla b | First ImpressionsFast service and helpful
yardeisch b | First ImpressionsThe staff was always friendly and helpful. Enjoy my experience with this company.
Cheryl H | Overall ExperienceOverall I was pleased with the service. The free one month rental worked out perfectly with our local move. The only problem I had was workers installing new storage sheds didn't cleanup very well and sheet metal screws were left laying around. I had to plug a flat tire on my truck. I informed the U-Haul Staff the next trip and the area looked better picked up.
Casey K | Overall ExperienceVery clean and secure storage with great service provided by staff.
mark s | Overall ExperienceI NEVER HAD ANY COMPLAINTS AND IT WAS PLEASURE WORKING WITH THE STAFF! MS. REYNA AND JOI WAS ALWAYS PROFESSIONAL AND COURTEOUS! THANK YOU FOR YOUR BUSINESS AND MAKING MY TRANSITION COMFORTABLE.
GEORGETTE G | Overall ExperienceMoises has been extremely polite and helpful. He cared about our needs and helping us.
Alison M | First ImpressionsQuiet, Exceptionally clean, safe and plenty of room to move around.
Joseph C | First ImpressionsI have used U-Haul for many decades and this is the best-run and managed facility I have used. The General Manager (Moises) and staff are extremely professional, and the facility is immaculate.
Kenneth S | First ImpressionsThe alarm on my unit (#1010) went off every time I opened it, despite checking in via the keypad. This is probably something that should be looked into. Furthermore, every time the alarm went off, there was no response from the facility. I'm not sure if that's because they could see I was checked in, but regardless there appears to be a problem with the security system.
Daria F | Overall ExperienceCody was great helping us and the place is wonderfully clean!! Exceeded our expectations in every way!!!
Sara R | Online Move InThe customer service was excellent. It was a very stressful time and your staff went above and beyond to help me. Thank you so much. I forgot his name but he was a godsend.
Andrea B | First ImpressionsVery convenient, personnel was excellent. Storage unit was great. Will use again if needed. Jim & Ann Peterson
JAMES P | First ImpressionsThe truck rental pricing discrepancy when leaving was another matter. Didn't appreciate that.
Glen S | Overall ExperienceGeneral Manager Brad Hickey took care of my move-in prep requirements. He was efficient, proficient, professional and a pleasure to work with. All went extremely well.
Douglas S | First ImpressionsStaff is courteous and efficient. Very willing to make your moving experience as pleasant as possible.
James G | First ImpressionsEasy transaction, clean unit, and awesome customer service...
Airelle J | First ImpressionsBradley and his staff were great! Unit was clean. I would definitely recommend these guys, and would use them again
David L | Overall Experiencewe get the staff and service excellent
angel f | First ImpressionsHad to wait about 30 minutes for him to care for another customer.
Gary L | First ImpressionsUhaul on 721 Memorial Road,Oklahoma City was very helpful throughout the loading process.They answered any questions I had about moving/driving. Bad experience in FredB, VA. Pls hire more people there
Shawn A | First ImpressionsVery helpful staff. Professional and friendly. Brad is awesome.
Susie F | Overall ExperienceExcellent facility! Wonderful security. Love the check in and check out process. Staff is knowledgeable and gives great service in person and by phone. Highly recommend this location!
Joanne D | Overall ExperienceMy experience was outstanding. Everything was explained and great care was given that made my experience delightful. There was no hidden cost, information and/or disclaimers. Great!
Sintrel D | First ImpressionsGreat experience. Easy access and clean facilities.
cindy d | Overall ExperienceGreat service.
Jimmy E | First ImpressionsThank you
Terrini W | Overall ExperienceGreat staff and clean environment
gail j | First ImpressionsThe team at Uhaul went above and beyond to accommodate my last minute move! The facility was easy to use, and we had our massive truck empty in an hour. Thank you Reyna and family!
Elizabeth H | First ImpressionsOutstanding service
Terrini W | First ImpressionsThe staff was always professional, courteous, & knowledgeable. I will definitely recommend this storage to anyone in the Stafford/Fredericksburg area as they did a wonderful job.
Julie Z | Overall ExperienceThe staff was incredibly nice, and put in extra effort to meet my needs.
Curtiss P | First ImpressionsNeeded storage unit to help with moving from one residence to another. Process was great, personnel very nice.
Glenda B | Overall ExperienceFriendly people, clean facility, extremely efficient.
Henry S | First ImpressionsThe facility didn’t know which units where rented and which ones weren’t. It took 3 times to find a unit that was not rented to include cutting the lock off a unit that was rented.
Carl P | First ImpressionsI had to miss 2 hours of work because I received a bill. My account should have been closed Jun 8. My sister's card was charged $124. Mistakes like this cannot happen. Annette
annette m | Overall ExperienceOne of the best U-Haul storage facilities I've ever done business with. The staff was very professional and the facility was extremely accessible!
Danny W | Overall ExperienceCustomer service was excellent!
Tiffani B | First ImpressionsWe waited for 25 minutes for the customer service rep, when she got to the register she seemed to think it was funny and had us "do her a favor" and get the lock on our unit. It was unprofessional
Amy E | First ImpressionsThe rep provided excellent customer service with being very helpful and nice 😄.
julie z | First ImpressionsExcellent for storing your property. Staff very friendly and helpful with your request.
Alva W | Overall ExperienceMy things. Arrived a week earlier than expect. The service we received from Alex and Raina the owners was above and beyond. They were friendly and efficient. I would recommend this u haul location
Elaine B | Overall ExperienceGreat facility, clean and friendly staff. Our experience was terrific.
Steven R | Overall ExperienceWe had no experience with self storage and your staff showed us our options and had our rental done in minutes.
Barbara W | First ImpressionsDid not use storage unit because it was too small. I needed at least ceiling height and a 10 X 20 so I had to go elsewhere.
Joanne b | Overall ExperienceNice staff & clean facilities
Raina M | Overall ExperienceGreat facility
Chelisa M | Overall ExperienceExcellent Service. Reyna and Alex go out of their way to help you with what you need.
Christopher T | First ImpressionsNice and helpful staff best I've seen in a while
JOSHUA M | Overall ExperienceTheir helpfulness was outstanding.
Derrick B | First ImpressionsThis location is very clean and the people are very helpful ! I would definitely recommend this facility to my friends!
Jeanie T | Overall ExperienceIt was a very nice gesture from u-haul to bless me with a storage unit for a month free . At this time im not ready to do a long term storage unit but im truley sold as a u-haul customer . Thank you!!
PHILLIP h | Overall Experienceclean facility, access is easy and customer service was terrific
Steven R | First ImpressionsVery friendly staff, clean units, and convenient location. Thank you Rena!
Bernie S | Overall ExperienceGreat Staff, Great Service. Convenient Rental and Access to Unit.
chris t | Overall ExperienceThe ladies working were extremely nice and professional. It seemed they genuinely cared about me and my storage needs. I'm really glad I went with them to store my belongings!
James H | First ImpressionsI always have a great experience with uhaul. I'm glad to know they are doing storage as well. They have my business!
Joi S | First ImpressionsA safe, convenient facility, Loaded with everything you could possibly need in storage. Only negative is the computer system, a corporate issue. All businesses tied to ONE system. FIX IT, U-HAUL!
Danielle S | Overall ExperienceReyna and her crew were fantastic! It's stressful to move. U-haul made it easier and friendlier than I expected. Appreciate the hook-up with local moving help, which went great despite the snow & cold
Cathy G | Overall ExperienceService was outstanding there was somebody being trained at the same time they were taking care of my transaction Both desk clerks were Nice and the transaction took a reasonable amount of time
PHILLIP h | First ImpressionsThis UHaul location is very clean and the staff was very courteous and helpful.
lisa h | Overall ExperienceI am so happy that we found this location. The customer service is amazing!
Shawn D | First ImpressionsGood place, good people
Dustin L | First ImpressionsI like the Security system. Confident my belongings were safe.
robert f | Overall ExperienceAwesome experience, highly recommend.
Jeff W | Overall ExperienceGreat customer service!!! It began on Route 3 and continued on Route 17.
james j | Overall ExperienceAlex and Hauschka very friendly willing to help
Linda M | ReservationWe were so pleased with the amazing service we received with Uhaul. I would highly recommend them!!
April H | Overall ExperienceGood place to store your things!
Michael G | Overall Experiencewill come back
Rober B | Overall Experiencealways excellent service , with a smile, at this location.
Rober B | ReservationBest storage facility I’ve ever used!
heidi f | Overall ExperienceClean building, Staff was extra friendly
Shirley G | Overall ExperienceGood job
James M | Overall ExperienceGeneral Manager, Reyna Portillo, and her staff do an outstanding job! No problems whatsoever.
Steven D | Overall ExperienceVery clean, convenient, easily accessible 24/7 and super friendly staff. Keep up the wonderful work. Thank you.
Lehazhoma k | Overall ExperienceIt was a pleasant experience. Everything was great. The staff is superb.
Bob C | Overall ExperienceRenan and Alec were great
Wayne S | Overall ExperienceEverything was great!
Nate N | Overall Experience