Customer did not leave a comment.
QUINTIS MADDOXCustomer Reviews for U-Haul Moving & Storage of Conyers
(Next to Cracker Barrell, Across the freeway from the Mall)
Services at this Location:
Contact Us
1150 Dogwood Dr SEConyers, GA 30012
(Next to Cracker Barrell, Across the freeway from the Mall)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
TOPRECIOUS HEIGHT | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Willie Smith- Rating:
- 5.0
Customer did not leave a comment.
TYRELL SCHOBY | Overall Experience- Rating:
- 5.0
Install where a individual could charge up cell phone, no outlets for that, other than that good service.
frederick Williams- Rating:
- 4.0
Customer did not leave a comment.
Abdul Howard | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Shirley Elaine Johnson- Rating:
- 3.0
Customer did not leave a comment.
Michael Pell- Rating:
- 5.0
Customer did not leave a comment.
Tonya Bennett | Overall Experience- Rating:
- 5.0
Staff very friendly and helpful. Respond quickly with minor issues I had and operated with extreme professionalism. Positive attitudes as well
dwayne ford- Rating:
- 5.0
Customer did not leave a comment.
WYDWETTA ROBINSON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ronald vigue- Rating:
- 3.0
Several issues with our reservation, but the truck we got was fine. Staff was nice as well.
Joshua Washburn- Rating:
- 3.0
Customer did not leave a comment.
lione lewis- Rating:
- 4.0
Customer did not leave a comment.
Tamika Branch- Rating:
- 5.0
Customer did not leave a comment.
LEE MALONE | First Impressions- Rating:
- 4.0
Everyone there was professional in their work, their was a small wait to get waited on but other than that it's good customer service...
anthony wright- Rating:
- 4.0
Customer did not leave a comment.
Pamela Alston | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Pamela Alston- Rating:
- 5.0
5 Star Rating. First of all, the customer service representatives at the desk were very professional. The tech (Brian) provided excellent customer service. He said the install would take about 2 hours and escorted me to the breakroom area to wait because I had no transportation. Upon completion of the install, he answered all of the questions I had and said that if there were any problems, concerns and/or questions, to please feel free to call. Overall, it was an excellent customer service experience and I'd be happy to recommend your location to all of my friends.
FREDIA STIGLER- Rating:
- 5.0
Customer did not leave a comment.
Linda Sims- Rating:
- 4.0
One tire going flat on the first equipment; changed to a second with no issues. 20' truck had candy wrappers and something sticky in cup holder; blankets were not in the cargo as indicated by agent
Susan Henriquez- Rating:
- 4.0
Customer did not leave a comment.
THOMAS THOMPSON- Rating:
- 3.0
Make sure the trucks are being serviced. My Uhaul acted like it didn't want to crank up most of the time. Also the seat belt light sound to let you know you don't have on a seat belt kept going off and we had the seat belts on. Other than that is was a great experience.
Chiquita Pitts- Rating:
- 4.0
Customer did not leave a comment.
Shemar Williams- Rating:
- 5.0
Amazing guys! Really friendly and helpful!
Reigna James- Rating:
- 2.0
The truck was not available. Had to go to another location
Marcia Cash- Rating:
- 5.0
Customer did not leave a comment.
Melinda Clark- Rating:
- 1.0
Customer did not leave a comment.
Latysha Weaver- Rating:
- 3.0
Customer did not leave a comment.
Martina Falk- Rating:
- 5.0
Customer did not leave a comment.
Harold Sullivan- Rating:
- 5.0
Customer did not leave a comment.
Shirley Barnes- Rating:
- 1.0
No fuel in truck to start with, customer service was not helpful at all.
Shakara ROSS- Rating:
- 1.0
In order to improve, the associates should check each truck as they arrive. I returned my truck and the guy with dread locks didn’t check the truck. He just told me a receipt will be emailed. When I receive the email I see a $25 dollar charge and I KNOW for a FACT that I returned the truck worth the proper fuel according to my information. I am extremely frustrated and disappointed that they charged my card and I returned the truck at the proper gas levels.
Loriel Leach- Rating:
- 5.0
Great customer service and overall good
DARRIN TUCKER- Rating:
- 5.0
Awesome service, fast & easy!
Herminio Caceres- Rating:
- 3.0
One headlight out and missing window handle drivers side,
WHITNEY MORGAN- Rating:
- 3.0
Customer did not leave a comment.
QUINCY SCRUGGS- Rating:
- 5.0
I was dropping off a trailer and I was in and out in under 5 minutes!
Paul Siegmund- Rating:
- 4.0
Jackie, the customer representative who checked me out made my whole day! She was well spoken, hilarious and has a pleasant voice. I can in dreading my last minute need for a truck but Jackie took care of it. Thanks again Jackie!
Joshua Diaz- Rating:
- 1.0
I overfilled the tank to full instead of 3/4 Employees laughed and said "thank you" To my understanding if I brought the truck back with less than 3/4 tank I would be charged $4.09 a gallon. Seems unfair and disrespectful. The process of renting the truck was easy. A little concerned the employee took pictures of my id on her personal phone and took pictures of me with her personal phone. Seems off to me. Bringing the truck back no one come to me when I pulled up. The workers were visibly on their phones. I had to go in and have the lady get someone outside to help me. The same crew that laughed and said thank you for the gas
Trista Potts- Rating:
- 5.0
Customer did not leave a comment.
denise rivers | Overall Experience- Rating:
- 5.0
Na
Lakeva Scruggs- Rating:
- 5.0
Customer did not leave a comment.
Lisa Newton- Rating:
- 5.0
Customer service was amazing!!
Tiffany Raines- Rating:
- 4.0
The lady who was there when I returned, the truck was rude very rude the young fellow who checked my truck and had to apologize for her being rude to me the young lady this morning, who was very nice the one who was there when she was rude?
Yolanda Curry- Rating:
- 5.0
Customer did not leave a comment.
Dianne Mitchell- Rating:
- 4.0
Drop off was okay. No signage where to leave vehicle or where to park. Employee was polite.
LoraMarie Copeland- Rating:
- 4.0
Nothing everything is fine.
Gail Pemberton-Tenn- Rating:
- 5.0
Customer did not leave a comment.
Troya Ottison | Overall Experience- Rating:
- 2.0
App does not work for fast check out. Unable to pick to my truck no one to help me. Had to reschedule for another date. At Dogwood, long wait time and Truck needed service was unsafe to drive. Tire was flat and alignment was needed. not safe at all.
Tanya Jenkins- Rating:
- 1.0
I was charged for a cleaning fee and it was nothing left in the uhaul
antineska ford- Rating:
- 5.0
From the moment I walked into the location, I was greeted & helped through & through. The young lady, whom I found out was also a veteran like me, had me and my party in great spirits. I appreciate her knowledge & understanding of the process, as well as, the different equipment needed for our move. Thank you again!!!
Ashia Marsh- Rating:
- 5.0
Customer did not leave a comment.
Judy Shropshire- Rating:
- 5.0
Customer did not leave a comment.
cletis Jones- Rating:
- 5.0
Customer did not leave a comment.
joyce moore- Rating:
- 5.0
Customer did not leave a comment.
Eric Collins- Rating:
- 5.0
Customer did not leave a comment.
HENRY BURKS- Rating:
- 4.0
So far so good, especially considering the Bad luck I've had in the past with storage facilities!
Scott Williams | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Lillie James- Rating:
- 5.0
Customer did not leave a comment.
SHANIQUE CLEMMONS- Rating:
- 3.0
Employees need to better explain the policy and the instructions when renting a uhaul so they won’t be blind sided when returning it and having unwanted fees that could be avoided.
randy benford- Rating:
- 4.0
Great service, excellent inventory
Michal fells- Rating:
- 5.0
Customer did not leave a comment.
Tijwana Chester- Rating:
- 5.0
Customer did not leave a comment.
Alisa Colwell- Rating:
- 4.0
was given a truck that needed the tire system checked. The tire light was flashing and I didn’t know what to do. I took the truck back and just finished using my personal car.
chante Johnson- Rating:
- 5.0
Customer did not leave a comment.
ANSELM BAPTISTE- Rating:
- 2.0
Could not enter unit after paying elevator did not work and door to 3rd floor was locked unable to move into storage
Kendra Moses | Overall Experience- Rating:
- 5.0
Customer service was excellent.
Shirley ross- Rating:
- 3.0
Customer did not leave a comment.
Wendi Harden- Rating:
- 5.0
Customer did not leave a comment.
AnnaMarie Puerner- Rating:
- 5.0
Customer did not leave a comment.
Kim Knight- Rating:
- 5.0
When you have a reservation have a separate line so you can pick up faster. We did have to wait 20 min in line to pickup.
Sandra Ferguson- Rating:
- 4.0
Customer did not leave a comment.
Paul McClellan- Rating:
- 5.0
Customer did not leave a comment.
Brandon Dunlevy- Rating:
- 3.0
When I rented the truck I thought I was purchasing furniture covers. I was told they were only rental. I did not open the 2 packs that I ordered because I had to return them because I thought they were mine. They charged me $10 for items I didn’t use. When I called the employee stated her manager had left for the day at 2pm and wouldn’t be back until Monday. She then stated I probably would not get a refund for items not used. It was $10 but it was my $10. Rude and unprofessional.
Joy Mack- Rating:
- 5.0
Customer did not leave a comment.
Trenton Brown- Rating:
- 5.0
Great customer service
selwyn ross- Rating:
- 5.0
All good
WILLIAM ROBERTS- Rating:
- 2.0
Too expensive and TOO evasive with taking facial pictures and license and calling someone to verify what??
jean beaufils- Rating:
- 5.0
Customer did not leave a comment.
Alexis Grant- Rating:
- 5.0
the service was great on both days i went . maddison was very helpful. everyone took time and care with me i enjoyed my experience.
Brianna Edie- Rating:
- 5.0
Customer did not leave a comment.
Tonya Davis- Rating:
- 5.0
Customer did not leave a comment.
Khiev Hem- Rating:
- 5.0
Excellent service at this location
Joan Blair- Rating:
- 5.0
Everything was great. The lady at the counter was expedient and polite.
Raymond Scott Bell- Rating:
- 2.0
Customer did not leave a comment.
SHERRY DAVIS- Rating:
- 5.0
The service was excellent and everything was done in a timely manner
BOBBY WARD- Rating:
- 5.0
Customer did not leave a comment.
Gregory Gates- Rating:
- 4.0
Customer did not leave a comment.
Harriette Jeffries | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lizzetta McConnell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JUQUEDA LEWIS- Rating:
- 5.0
Customer did not leave a comment.
Kimberly Hall- Rating:
- 5.0
Customer did not leave a comment.
Scott Anderson- Rating:
- 5.0
Always great service at this location
Jeremy May- Rating:
- 5.0
Customer did not leave a comment.
Kenneth Hunter- Rating:
- 5.0
Customer did not leave a comment.
Ricardo Moore- Rating:
- 5.0
Nice lady that answer over the phone kind and quick at answering all the questions !!
ADRIANA TORRES AGUDELO- Rating:
- 4.0
Customer did not leave a comment.
Megan Skally- Rating:
- 5.0
Customer did not leave a comment.
Aaron Gardner | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
steven white- Rating:
- 5.0
Very friendly and helpful people
MOHAMMED MAKHANI- Rating:
- 5.0
They went above and beyond. I was having a bad day yesterday and today. Ms Jackie jump in and made my day just right. Her customer service is A12 She is a great and beautiful person. Thanks
Katrina Harrold- Rating:
- 5.0
Customer did not leave a comment.
Malinda Hampton | First Impressions- Rating:
- 5.0
Very helpful in person as well as over the phone. They made a stressful situation. Seamless.
Antoinette Coleman- Rating:
- 3.0
Customer did not leave a comment.
Desmond Miller- Rating:
- 5.0
Customer did not leave a comment.
Anthony Bass | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KEVIN HANNA | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ebony Henderson- Rating:
- 5.0
Customer did not leave a comment.
Darren Harris-Linginfelter- Rating:
- 3.0
Customer did not leave a comment.
Michael Hutcheson- Rating:
- 5.0
Keep doing what you do.
Wayne Neal- Rating:
- 5.0
Customer did not leave a comment.
Ronnie Hamrick- Rating:
- 5.0
The whole process was quick and easy.
John Street- Rating:
- 1.0
Took 5 hours and they didn't have the correct parts when we set this up 30 days prior to this appointment.
Julia Sheets- Rating:
- 1.0
Very poor customer service I spent to money to be treated as I was would like to speak with someone the is charged of that location
Marcus Hyman- Rating:
- 5.0
Great customer service great employees
Albert Joyner FORTUNE- Rating:
- 5.0
Customer did not leave a comment.
Sheila White | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Jasmine Kennerly | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
antwanett jones | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeremy Miles | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carroll Larry Kearse | Overall Experience- Rating:
- 4.0
I technically got a truck on Saturday, December 22nd, moved out and returned the truck the same day. My only issue is with the insurance company for U-Haul. On October 18th while loading some items into my vehicle that I got from my storage, I tripped over a speed bump. The effect was so hard that a tremendous knot appeared on my forehead and black circles appeared around my eyes. I was transported to the hospital by ambulance. Fortunately no concussion. Injured my knee more than I realized. Even though the incident was my fault, I still should have been given some consideration (like free storage for a month, etc.) particularly since I sent pictures to them showing my injuries. I want to thank those who were on the scene to assist with putting my items in my vehicle, securing them until my next of kin came and particularly for the employee who was rubbing my back while I was face down and praying for me. Thank you.
Barbara Johnson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
chester coburn | Overall Experience- Rating:
- 5.0
The front desk associate assisted with a bigger unit as the one I initially reserved was too small. She was very helpful and nice.
Keyana Teemer | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
William Stringer | Overall Experience- Rating:
- 2.0
I God roaches from this place
ericka myers | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DICOLE GREER | Overall Experience- Rating:
- 5.0
Wonderful....had storage since 2017 and absolutely no problems. Belongings were well kept and Uhaul location was always available, professional, and friendly. A wonderful and safe experience....no worries at all for 6 years!! Thank you Georgia (Conyers location).
TARA JOHNSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ALEYA FRANCIS | Overall Experience- Rating:
- 2.0
There were rats in my unit
Krystle Lee | Overall Experience- Rating:
- 3.0
I did not like the price hike from $114 to $132 within 2yrs. Of rental. Also, upon my close out on Saturday morning at 10:00 one of the ladies ( with longer hair) sat, ate, & had myself & other customers waiting, seemed bothered that she had to walk me to my until to remove a lock & prior, she asked another male employee to assist me ( he had long hair dreads), he didn't want to assist. VERY BAD CUSTOMER SERVICE. However, overall, I appreciate the safe & clean unit that I rented & the facility securing my lock when I had not.
Angela Dean | Overall Experience- Rating:
- 1.0
My first time EVER using u-Haul storage & I can say it was the worst experience ever. Myself and a friend had to walk all of my furniture up THREE flights of stairs, because the elevator was out of service. I broke several of my personal items & even got hurt a few times. It was horrific! If I would have known prior to renting the storage unit, I would have never chosen this location. I was very unsatisfied. I spent almost $200 to rent the unit and couldn’t even use the main thing to get my furniture to the unit. The only units that were available at the time was on the third floor. I would not recommend to anyone else.
latavia adams | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KATHRYN YATES | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MELISSA BELL | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Corey Rhodes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Billie Boyd-Cox | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Juan Gipson | First Impressions- Rating:
- 5.0
Staff are always friendly and helpful. Great customer service!
LINTONIA SHEPPARD | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nakita Miles | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
STEVE WHITE | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LEBRON VANCE | Overall Experience- Rating:
- 5.0
Trusted and approved everyone always had my back there and jumped to assist great customer service thanks again will reuse in future 👍
Taurus Thurman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DAVINA PETTYJOHN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chastity Taylor | Overall Experience- Rating:
- 5.0
I was very pleased with the service A1
Delroy Brown | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
KELLY DUKES | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KATHY FRANKLIN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
latanya sykes | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Justice Kennedy | First Impressions- Rating:
- 3.0
Overall I will say it was not a total bad experience. My only complaint was there was a bug issue and the smell of insect spray often. I found dead bugs in my storage and that was annoying but thank God my furniture was not affected!
edward Posey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Arteaga Colvard | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Roy White | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tynika N McBride | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Katrina Harrold | Overall Experience- Rating:
- 5.0
I really appreciate everyone patience with me due to any issues I had. GREAT JOB to everyone 🙌🏾
Brandon Starling | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
THOMASEDDA HOWELL-JOYCE | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tamara Howell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jaleesa walker | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
KIMBERLY PAYLOR | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
shanta sullivan | First Impressions- Rating:
- 5.0
I was charged for insurance which I did not request. I let that be known and it was removed from my account without hesitation. I didn't appreciate that, otherwise my experience was very positive.
RENEE ADENUSI | Overall Experience- Rating:
- 5.0
I did recommend this faculty to several customers.
Marylynn Hill | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Diana Risacher | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
JENNIFER JOHNSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Robert Cooper | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cerline Mellowes | Overall Experience- Rating:
- 5.0
Great customer service - thank you!
WENDELL DEBOSKIE | Overall Experience- Rating:
- 2.0
The manager placed a time restriction on my access because they accused me of living IN my unit. I was offended by this allegation.
CHRISTOPHER BROWN | Overall Experience- Rating:
- 5.0
I love the staff They were very kind and very professional And I love their attitude
BARBARA BRADLEY | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
cordero Miles | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Narda Young | First Impressions- Rating:
- 5.0
Wish you had 24 hour access.
LISA MORTON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TAHRE COOPER | Overall Experience- Rating:
- 4.0
However, The price of the units should be lower. Very expensive.
DEBORAH HENRY-BENNETT | Overall Experience- Rating:
- 5.0
This is an amazing storage facility and I was extremely impressed with the cleanliness. Especially the bathroom.
Jeffery Green | Overall Experience- Rating:
- 5.0
Nice people work there
DELLA HIGHT | First Impressions- Rating:
- 5.0
The location is so convenient that there are so little units to rent out. Looking for a climate control unit size 10×15 unit for the month of April.
Germaine Coakley Mays | First Impressions- Rating:
- 4.0
I moved out on 3/13/2023. I called customer service and notified them. They documented in their system notes.
Cedric Houston | Overall Experience- Rating:
- 1.0
My unit was affected by water. No one called until 2 weeks later to explain. I couldn’t get into the unit for 2 months because they “misplaced the keys”. After finally moving out I noticed some things were ruined due to their staff not properly checking after the water damage. This facility is poorly managed and I regret my decision of storing my things here. Management is awful and inconsiderate. There could be so much more to type but I will leave that for the Google review I will be leaving.
Consuela Metcalf | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TITUS WHITE | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Audrey Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mary Faulcon | First Impressions- Rating:
- 4.0
The staff was very friendly, professional, helpful, and knowledgeable.
katheleen monroe | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brenda Harrell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
robert porter | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tricia Love | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
linda evans | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Bridgett Noreaga | Overall Experience- Rating:
- 5.0
Great staff
Katrina Harrold | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Chris'shay Haygood | Overall Experience- Rating:
- 5.0
Very kind staff. Everyone did everything they could to assist me.
Beverly Gelene Davidson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
corey gates | Overall Experience- Rating:
- 3.0
manager phone number that is for after store hours does not work and was locked out of my unit for 2 weeks because no one would contact me
SHANNON GAHWILER | Overall Experience- Rating:
- 5.0
Quick and very helpful
Monica Dellemonache | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Lisa Wilson | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Michigan Goldsby | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Justine Graves | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Zena Philip | Overall Experience- Rating:
- 5.0
They need to do better with the spraying for ants and roaches. I say they are to expensive because it is not climate controlled.
Dorothy Taylor | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Cassandra Smith | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tiffany Harrison | Overall Experience- Rating:
- 5.0
This is a great place in Conyers,ga . I thank U -Haul for helping me .
Herman Frazier | First Impressions- Rating:
- 5.0
No light in the unit. Very hard to see inside the unit. 10:OO pm is too early to close up.
DEBORAH HARRIS-EZELL | Overall Experience- Rating:
- 5.0
Card access was not immediately active. However, the experience was great!
Barron Steward | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Rosemary Saunders | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Sanja Roseberry | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marcus Kinsey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHERYLL MULLIGAN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rhonda Bey | Overall Experience- Rating:
- 1.0
Even though the facility was well maintained you could never get intouch with the facility via phone. Had storage for over 2 years and not able to contact the facility before my things were auctioned off very sentimental objects bady pictures kids sports and school accomplishments ect. Not very empathic when it comes to peoples possessions that cant be replaced. Kids were distraught.
Velteena Thomas-Mannery | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Margary Gammage | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
JANICE BLACKWELL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
arneta Stephens | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
NICOLE TOLBERT | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
KENNETH SMITH | Overall Experience- Rating:
- 5.0
Awesome service and associates
BYRON MILTEER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tiyonna Lester | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nylah CHAVIS | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
NATHANIEL ELLIOTT | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Terri Carrington | Overall Experience- Rating:
- 5.0
Very Professional
MELANIE HAMER | Overall Experience- Rating:
- 5.0
I am glad that they work with people in various situations however I do believe that if it's climate control it needs to stay climate control it was a little bit hot which created an order but overall it was clean
Elizabeth Baptiste | First Impressions- Rating:
- 1.0
The kanye's Georgia U-haul facilities What's so rude And the manager was no better Then her employees are called 4 time 2 report her In her staff they just sit around When you ask some questions about the elevator when it would be back in service So you can get your stuff out of storage space I was on the 2nd floor and I ask when can you fix the elevator because I needed to be back in South Carolina They told me on Tuesday remind you it was Friday They need to get better customer service and also a manager she needs to go. I had to carry my stuff down 2 flight upstairs They do not care I went to the desk 2 times still no answer So no I wouldn't recommend you out to nobody.
Sarah Joyner | Overall Experience- Rating:
- 5.0
very professional
MELANIE HAMER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Vernon Henry | Overall Experience- Rating:
- 2.0
Darren or whatever his name was very nasty and unprofessional. I will never use the Conyers location again.
Tameika Martino | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Duqwan Nathan | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TARA DAVIS | First Impressions- Rating:
- 4.0
I had no issues with my unit.
DEBRA JOHNSON | Overall Experience- Rating:
- 5.0
This facility was perfect! I rented my truck there and also rented my storage space here! The staff was friendly and accommodating! Thank you for awesome service!
Ora Gibbs | Overall Experience- Rating:
- 5.0
Someone used my information to rent a truck that they kept for several days.Theperson at U-Haul who informed me was very kind.I wasn't held responsible for what happened and I wasn't charged.Everyeffort was made to put me at ease and to sympathize with what happened to me.I am very grateful.Uhaul is fair and professional.
gwendolyn fuller | First Impressions- Rating:
- 5.0
Pros (in no particular order) * CLEAN PLEASANT bathrooms * flat bed dollies * a place to donate/retrieve donated items * ability to make payments over the phone 24/7 (I prefer this over having a card on file--also a payment option) * friendly helpful staff * I found out that for a reasonable fee I could hire people to load and deliver the contents of my storage unit Cons (in no particular order) * sometimes the wait time in the office was long...but I chalked that up to the staff working carefully with customers * the dumpsters could have been closer and more plentiful; they always seemed to be filled to the brim *sometimes parking was tight
terri belcher | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Anastasia Palmer | Overall Experience- Rating:
- 5.0
Amazing service!
Marques Dexter | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
patrenella ross | Overall Experience- Rating:
- 5.0
I love doing business with U-Haul of Conyers and I hope I can do business again with them real soon they helped me in the time of need in the short period of time I had and I say thank you to all the staff who were nice to help me out
Wallis Oneal | Overall Experience- Rating:
- 2.0
I lost all my things in a massive flood at Uhaul a few days after I got storage, I was told I didn’t have insurance, ok I will take that, but I asked when did the flood happen, I was told Dec 30. 2021 they called me a week later on the january 5, after 7 days I could physically see any water damage, so I paid $124 for 7 months on a storage that I lost everything, U-Haul knew my things were 2ft under water, they even took things out and put it back damaged, the manager George was terrible his assistant was terrible customer service is horrible , so I paid for months thinking my things were still good lost 3Tv’s speakers 6 expensive mirrors that was destroyed, I can deal with not gaving insurance but to pay on a unit for 7 months total lost ti a flood is terrible a Double loss due to U-Haul staff no being honest about flood
CARLON WILKS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Zarold Wilder | Overall Experience- Rating:
- 5.0
The entire staff was so professional and kind. They are truly respectful to their customers. They were so busy on Saturday and they made sure that all their customers were taken care of and satisfied to the best of their abilities. Thank the uhaul staff for making a difficult time for me and my family an easy transition. Ms. Valarie Foster.
Valarie Foster | First Impressions- Rating:
- 5.0
Staff is always friendly and helpful.
Chavante Roberts | First Impressions- Rating:
- 5.0
My experience was great but I was not aware that you close so earlier with me trying to unload the truck and load the storage I did not realize that place close so I could turn in the truck,but thankfully a customer was there and she told Mr about the Dropbox for the keys. By me not being from here I had no idea what to do...but all and all it was a good experience for my first time doing this..thank you for all your help
Melissa Shields | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LINDA WILLIAMS | Overall Experience- Rating:
- 5.0
THERE WAS A HICCUP WHEN I ORIGINALLY REQUESTED A VAN AND STORAGE - BUT I NO LONGER SEE EMPLOYEE WHO MADE ME DO RUN AROUNDS FOR NO REASON - RESERVED A VAN, WENT AND LOCATION WAS CLOSED JUS RETURNED A VAN WHEN I DID NOT NEED TO RETURN TO HAVE NO TRUCKS AVAILABLE WHEN I COULD HAVE JUST KEPT THE VAN I HAD.
Shanese Parker | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
NORMA HARRELL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yvonne Prendergast | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dametrice Muhammad | Online Move In- Rating:
- 3.0
I was not able to access the storage unit .
Alexus Stewart | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Courtyard Marriott Conyers | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Deanna Rivers | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
YVONNE SIMPSON | Overall Experience- Rating:
- 5.0
The staff was great, the were so friendly and I will definitely be back.
Marilyn Moore | Overall Experience- Rating:
- 5.0
Very good staff communication and accessories was available to use very convenient.
Steffenie Morris-Reid | Online Move In- Rating:
- 5.0
Great People and very clean store.
Marcus Kinsey | First Impressions- Rating:
- 5.0
The staff were very friendly, and helpful.
Chicquita Moore | Overall Experience- Rating:
- 1.0
Cashier was extremely rude..The whole experience with her was poor. She threw the pen on the counter for me to sign the receipt & a other things I’m just not about to type all of it.
rebecca sims | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mike Files | Overall Experience- Rating:
- 5.0
Can’t remember Agent name @ the location but she was Awesome. Short young lady., at work Thrus the 3rd around 12ish. She wad real nice and customer service was excellent. Thanks
rene banks | First Impressions- Rating:
- 3.0
I’m quite disgusted with Uhaul, because recently they had a flood in their facility (Conyers, Ga.) that flood caused damage to my unit and I actually lost a beautiful dresser. The sad thing is that they told me there was nothing they could do to help me, because I did not have Uhaul insurance,I had to beg for 1 month free rent. The sad thing was I had 2 storage units 3110 and 30101 in my name and 1 in my husband’s name and we had it for almost 2 years. So now I have a bedroom set without a dresser I just emptied the unit on January 30, 2022.
bernice PEARL | Overall Experience- Rating:
- 5.0
None!
Letizica Greene | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Darshondres Brown Tate | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
george teague | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Albert Scruggs | Overall Experience- Rating:
- 2.0
I reserved an appliance dolly on Monday for my Move on Saturday. When i got there, even though I reserved it, they didnt have the dolly for me. This made my move drastically harder and almost canceled. Luckly i had my own basic dolly that helped but still was not the best. If there once going to be one available it should not let me reserve it and i could went to a different uhaul that had what i needed
Akin Donaldson | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jalil Hudson | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Gaylyn KERR | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Rebecca Chaffee | Overall Experience- Rating:
- 5.0
Great service over the ten years.
EDWINA P BOGGS | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kevin Swinton | Online Move In- Rating:
- 3.0
Was not successful in receiving an adjustment for my rental.
Amanda headley | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
sara howard | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Darrin Mason | First Impressions- Rating:
- 5.0
Friendly & efficient during this stressful time
CHERRIE MCRAE | Overall Experience- Rating:
- 1.0
I did not move in I had to move my stuff from one storage space to another because water issues Blankets littered the lone two middle lockers on the 3rd floor..Staff found another space but offered not even a sorry for your inconvenience. Plus I was charged a pro rated price while I moved space to space
bruce dille | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cerline Mellowes | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
james bonds | Overall Experience- Rating:
- 3.0
No
JENNIFER JOHNSON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Travis Allen | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dazahna Reed | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Nazaris Council | Overall Experience- Rating:
- 5.0
Mi experiencia con la oficina de U-haul y almacenaje de mis propiedades fueron excelente. Le recomendaría a mis amigos y familia que utilicen este lugar.
FERNANDO JOHNSON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shanikka Mizell | Overall Experience- Rating:
- 3.0
Roaches were in my unit.
Tanysheyia Pass | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
shawntara carr | Overall Experience- Rating:
- 5.0
Although I was unable to get the storage unit size needed, I must say that the frustration experienced from weeks and weeks of calling the 1150 Dogwood Dr. Se Conyers, GA location was definitely made right upon my arrival. There were a few things that went wrong with me trying to reserve a storage unit from not being available, wrong unit, and then to no unit being reserved. Kayla was a blessing by being able to work her magic and honor the info. provided due to a mishap after not having anything available! Staff member Madison was EXCELLENT to include her thoroughness and knowledge about the reservation and unit process, her effective communication, professionalism, and patience displayed for all the questions that I had. Upon me returning the next day after realizing I would not need a storage unit, I was helped by staff member Shauntae or Shondra (please forgive me if name or spelling is wrong), but she was just as pleasant and helpful! This is a perfect example of why Good Customer Service is so important! The treatment from the names mentioned above made up for the entire negative experience that I had with U-Haul prior to my arrival.
Shameek Randall | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Felix Rice | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
tonya Bibbs | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Brian Griffin | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Janae Grant | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shanikka Mizell | First Impressions- Rating:
- 5.0
George from the Conyers store is the best. Very professional and knowledgeable.
james bonds | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
regina gardner | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth Allen | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alando Hawkins | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Yvonne Townes | Overall Experience- Rating:
- 5.0
Had a unit for 8 months. Very good customer service would recommended and will use again.
Kenneth Grindle | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
VERA REID | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
GERVONIA sims | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Vernon Henry | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Tracey ann gordon | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
FERNANDO JOHNSON | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Shimel Jacob | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BARBARA HAMILTON | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kathy Wilson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Lyla Dixon | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Emma Forte | First Impressions- Rating:
- 5.0
Thank you for the opportunity. Very knowledgeable staff and very organized
Traye Scott | Overall Experience- Rating:
- 3.0
Was not the right unit i reserved. I was told my unit was ready but when i got there it wasn't available and i had to get one that was smaller than i wanted.I asked for a discount sincr mine wasn't available and i couldn't get one on that either so i was very disappointed. I managed to squeeze everything on the smaller on temporarily for now til a bigger one comes available.
PATRICIA SIMMONS | First Impressions- Rating:
- 1.0
All of my things were completely ruined. I specifically requested a climate controlled unit and was not given one. Everything had mold and mildew all over it. My daughter is severely allergic to mold and mildew we couldn’t bring anything from the unit into our home. As I tried to speak to the lady at the front desk she repeatedly said “ there’s nothing we can do”. Well my lawyer says otherwise, and I’ve also been waiting on a call from the manager Christina, this happened on august 1st, it’s now the 7th and still haven’t heard anything.
shanna casey | Overall Experience- Rating:
- 4.0
Experience has been positive. Staff was polite and helpful. It is clean and well maintained The biggest negative was that due to the very narrow hallways and low ceiling ductwork, we had one piece of furniture that could not be maneuvered to our unit. That single piece now must be stored elsewhere. Suggest that in future customers should be alerted that their large furniture may not fit into some units, even though the unit is large enough for the furniture. Also, the overall building design is not moving friendly. Hallways should be at least 1ft wider, or designated areas should be wider
Jeffery Lewis | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
shawntara carr | First Impressions- Rating:
- 3.0
Jacqueline Huley was very grumpy and had an attitude during the move out. I understand it was close to closing but there is no need to be hateful and grumpy towards customers. Her customer service skills are horrible.
Cassandra Thompson | Overall Experience- Rating:
- 5.0
It was unfortunate that the elevator was out when we move out but the overall experience was great.
lauren boswell | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Skip Pierce | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
latoya godbolt | Overall Experience- Rating:
- 2.0
I was very disappointed that I had to pay for the entire final month of storage as I was only there for 5 days. That is completely wrong as far as I am concerned, You should prorate the charges if it's less than a week, It's just wrong!
Jessi White | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BETTY HYMAN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CASSANDRA SUZETT WILLIS | First Impressions- Rating:
- 5.0
Very Professional. Especially Mr. Davis. Always made customers feel important. Not sure about the GM though. Very unfriendly both in person and over the phone.
Tracey ann gordon | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Danielle Leverette | Overall Experience- Rating:
- 4.0
Great facility, and the staff was very helpful with my questions.
NIELS CANTON | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
breanna shinault | Overall Experience- Rating:
- 3.0
Sales Rep. was great.
Loletha Reid | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Andrae Wright | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Karla Sharp | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
tekeyia black | Overall Experience- Rating:
- 5.0
Wow i was so pleased with the staff . clean inside and out. help me with every question i had. Keep up the work. Service with a smile will always keep me comeing back😁
abrium allen | Overall Experience- Rating:
- 5.0
I would recommend everyone to use Uhaul. Outstanding.
Flora Copeland | Overall Experience- Rating:
- 3.0
Needs to improve telling you that a one bedroom apartment will fit into a 5/10 storage my move was horrible all my furniture wouldn't fit into storage I had to make reservations for another storage for the next day
Cassandra Smith | First Impressions- Rating:
- 5.0
Great Management and team💯💯💯
leza bennet | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Alonzo Harper | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KIMBERLY SNYDER | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ben Kingree | Overall Experience- Rating:
- 5.0
Very helpful and was able to return the truck no problem and upgrade my storage unit as well on Easter. Super friendly and are there to help with any questions.
Jordel Jovellanos | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Theresa Houston | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
westley wyatt | Overall Experience- Rating:
- 5.0
Wonderful customer service!!!! Thanks
CHAPORIA SHINHOLSTER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Grace Fellowship Christian Church | First Impressions- Rating:
- 5.0
Prices are a little higher than others but overall it was a great experience
Ellen Henderson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christopher Stodghill | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Clarence Caul | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mike Files | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
bernadette snyder | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Wendell Graham | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cherry Thompson Logan Elaine | Overall Experience- Rating:
- 2.0
Staff was very uncooperative and difficult
Malique Ivery | First Impressions- Rating:
- 4.0
The person that checked me in was not clear about closing time which had me to having to take my belonging back to the truck so she could set the alarm. The second day the gentleman was very accommodating so my experience got better ****recommendation*** The intercoms in the storage area should be working in case of emergency.
Yvonne Prendergast | First Impressions- Rating:
- 5.0
Although the storage unit exceeded my expectations, I was more impressed with the staff. Anytime I spoke to any of the staff, they were all pleasant, welcoming, and helpful. Thank you so much for choosing a team so well put together.
SHANE TERRY | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SOWANDE BARUTI | Overall Experience- Rating:
- 2.0
Someone stole my belongings and staff couldn’t help me with no footage.
Chernor Timbo | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marisa James | Overall Experience- Rating:
- 5.0
I think another elevator should be of service and stairs
Cherry Thompson Logan Elaine | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Gail Pemberton-Tenn | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
crystal grier | Overall Experience- Rating:
- 1.0
I'm very disappointed I paid over $500 for three units I only needed them for a day because I had a mishap in my closing so I had to move ASAP but I moved out of the storage on the very next day and was not refunded any of my money
PAULA CARR | Overall Experience- Rating:
- 1.0
I traveled from DE to GA and was given a small unit for a 15 ft truck so I was given two units but because they weren’t side by side they wanted me to pay for two. I’m just relocating I don’t have that kind of money right now. I called and was told by a supervisor it would be taken care of but nothing yet. Very aggravated!!
CRYSTAL LOCKHART | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Minnie Riddle | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William Hunt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
angela merritt | Overall Experience- Rating:
- 2.0
I gave this rating based on the fact that my items were tampered with and some things were stolen prior to me removing my items. In addition, the only lock that was on my unit was that of the staff (not my original lock) after being told that my lock will remain in place. Additionally, I have called the day that I was moving out of my unit and reported the incident...sent emails and still, “no response.” As an end result, I cannot recommend this facility to anyone. I have been a customer for over 17yrs and this is the first bad experience that I have had at this location.
Desiree Swint | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
STEPHANIE HUGHES | Overall Experience- Rating:
- 4.0
A personal access code should give me 24-hour access to my unit. I’m told I can’t get a refund for the last 10 days of paid storage although I cancelled unit 3015 before October 20, 2020.
Kelvin Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
vernon greene | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Theresa Houston | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marcia Lewis | Overall Experience- Rating:
- 5.0
Everyone was very helpful and friendly. The facilities were clean, well lighted and easy to access. Thank you
cheryl pritchard | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marcia Lewis | First Impressions- Rating:
- 2.0
We was towed that we can't go into the storage building at any time. We went to move on the 17th and at 10 when we got there what are access code was denied come to find out after 10 p.m. they close the doors and cut off the access code to where you can't get in. I don't understand why you have a access code and we couldn't get in. I think they need to clarify that the storage building closes at 10 p.m. and does not open till the next business day. Business is not handled that away when you have a storage building no matter where it's at and you got to access codes you should be allowed to get in at any hour it doesn't matter what time it is even if it's in a secured area and then lock doors as long as you got your access code then you should be able to get in. I had to finish oh my movie out of the building on the 18th of my fiance's birthday I don't think that's right that I had to give up my day plan for my fiance to come finish moving when we was there on the 17th and spoke to the lady in the office and she told us plain out that as long as you had your access code you're able to get in at any hours of the night.
Davis Delong | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JOANNE SMITH | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Denise Doar | Overall Experience- Rating:
- 4.0
This was the best experience ever. The staff was great and the manager Mr. Davis was wonderful! Facility is well organized and exceptionally clean.
ronda hutchinson | First Impressions- Rating:
- 3.0
Ants were all over my items. Perhaps from a neighboring unit, being that I had no food whatsoever in storage.
Deborah Lindsey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
xavier carter | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Darrien Stephens | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Linda Smith | Overall Experience- Rating:
- 2.0
When I come in there I was checking in and the lady misunderstood and told me to back up to the loading dock and that was all we needed to do. My girlfriend ask me what was the pin # and she had to go back in there to see what was wrong because the lady thought i was just storagin more stuff in fact we had just gotten there to check on. Also my girlfriend had a lock and y'all made us pay for another one high dollar one that is stupid when we could have just gotten a cheap one to put on there and bring the other one back there after we off loaded the truck. I think that is so stupid and it's all about y'all getting more money out of people who already has spent a lot of money on moving. If you want to have more business you need to let people buy what they can afford if they already have a lock but just left it in the car because we had to unload the truck and bring it back to the house so we didn't bring the car. I also think we should be able to leave the truck at any place that that it's a UHaul place.
Davis Delong | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
mary salazar | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Linda Smith | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
judy cowan | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Arteaga Colvard | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
RHONDA GRIDER | Overall Experience- Rating:
- 5.0
A little expensive for the size units
Kim Ambroggio | Overall Experience- Rating:
- 4.0
The keypad to get into sliding doors would not work after multiple attempts. Odd spill inside unit 1412. Junk left behind in lobby. Staff was very pleasant and professional.
Kieshah Emanuel-Davis | Overall Experience- Rating:
- 5.0
Great customer service. The 2 men there were great. I can’t remember their names but one was light skin with curly hair and a black guy with Hope tattoo on his arm. They were wonderful. This one girl was doing my payment and she had me press the yellow button to enter for my pin but I was suppose to press the green button because I had to repurchase something and that’s what I did and it worked. She took my card and I putted the information into the screen I didn’t like that. But other then that the guys were wonderful.
Kyeisha Munroe | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Willie White | Overall Experience- Rating:
- 4.0
Customer service needs to be More efficient it takes too long to process any kind of rental or paperwork
JOE MOORE | Overall Experience- Rating:
- 5.0
U-Haul was beyond helpful!!! The General Manager Darrell Douglas in Athens who initially made my reservation was absolutely great!! He accommodated everything I needed and I was very thankful. I would also like to thank Ms. Janice Blackwell for her superior customer service when I called the corporate call center for assistance. She went above and beyond assisting me and is a great example of how all companies should treat customers. She informed me on information I was eligible for regarding a storage unit that I was unaware of, and I am thankful for that as well. At the Conyers GA location, the General Manager Christina Casteel was super nice and friendly. She greatly assisted me with the confirmation of my storage unit and U-Haul truck needs prior to even arriving. Once there she was even more helpful in person with assisting me with a lock purchase and instructions of how to access my storage unit since it was my first time having one. Also I spoke with another customer service rep at the call center named Heather Hargrove who very politely dealt with me on the phone while I had to cancel a reservation for my car dolly. She made sure to take care of all of my needs and was very nice while doing so, and even asked if there was anything that I needed. Overall, I had a great experience with U-haul during my move and I feel that all of these named employees should be recognized for setting a true example of leadership at U-Haul. Their level of commitment to excellent customer service should be modeled by all. Me and my family cannot say thank you enough! I will definitely refer my friends and family for all of their hauling and storage needs. Thanks, Seth McCart Covington GA
Seth Mccart | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
corey gates | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Montique Williams | Overall Experience- Rating:
- 4.0
Clean and well lit
westley wyatt | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
judy cowan | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cynthia Fugitt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mari edi Gardner | Overall Experience- Rating:
- 5.0
No comment
Lavern Allen | Overall Experience- Rating:
- 5.0
Thanks
alexander bryant | Overall Experience- Rating:
- 4.0
1. Except For the frequent smell of the facility, the positives are all reflected by the answers to the questions above. Negatives include the following: 2. It almost always takes too long to get anything done at the office because you were understaffed there. 3. I had problems with using the online access such is it not reflecting the payment I had made. 4. Due to the placement of your inventory of trucks and trailers it was frequently difficult to find parking for accessing our storage area.
richard heinisch | Overall Experience- Rating:
- 5.0
This location is best storage Because earlier load unload dock Elevator Carts and example size storage room thank you very much! Ans
Howard Sidwell | First Impressions- Rating:
- 3.0
the bathroom was HORRIBLE! Parking at the dock is always a problem, it appears there are employees parking and blocking the dock. There is Always a U-haul truck parked there and blocking it also.
CHARLES CAMPBELL | Overall Experience- Rating:
- 3.0
Other than the price continuing to increase, the facility served its purpose.
JOILYNN GREEN | Overall Experience- Rating:
- 2.0
Uhaul smelled like cigarettes and there was a nail in the tire. Elevator was broken and I had to climb up and down two flights of stairs w/ heavy furniture. No compensation or help offered
christine palacio | Overall Experience- Rating:
- 5.0
Time management was good Customer service proceeded my expectations
Theresa Houston | First Impressions- Rating:
- 4.0
I didn't have any issues with the storage facility.
Leticia Mahomes | Overall Experience- Rating:
- 5.0
Thanks U-Haul team I truly needed this made it very convenient for me looking forward to losing you all to the Future God willing whenever necessary...
Fitzroy Brown Jr | First Impressions- Rating:
- 4.0
none
Chrisetta Jackson | Overall Experience- Rating:
- 5.0
I had a storage with this U-Haul for 10 years. I never had any problems with bugs or rodents. It was maintained well and staff was very accommodating and helpful!
KAY GORDON | Overall Experience- Rating:
- 4.0
Great service, friendly people.
Grady Couch | First Impressions- Rating:
- 3.0
I was satisfied
Tracy James-Black | First Impressions- Rating:
- 5.0
Great customer service
Javkeyva Nelson | Overall Experience- Rating:
- 5.0
I felt very confident in my belongings being safe here. Harold provides the best customer service and was always nice and polite when I came in. If I ever need storage again this will be where I go to
SELENA JUSTICE | Overall Experience- Rating:
- 5.0
Everyone was pleasant to work with!
Leona Amey | Overall Experience- Rating:
- 5.0
If I ever need storage again, I will definitely choose Uhaul again. Excellent service. Thank you so much.
sharon oliver | Overall Experience- Rating:
- 5.0
Great storage facility. Helpful staff! Loved working with you!
titilayo robertson | Overall Experience- Rating:
- 4.0
Nothing to add.
MARLENE MCKAY | Overall Experience- Rating:
- 4.0
n/a
LORRAINE MCNEIL | Overall Experience- Rating:
- 5.0
Best u haul facility I have ever used!!! Staff polite Friendly & helpful!!!
Audrey Carey | Overall Experience- Rating:
- 5.0
The staff is very pleasant and helpful. They worked with me and allowed me the time I needed to retrieve my items. The facility is clean and convenient. I would highly recommend.
Sessalie Chambuso | Overall Experience- Rating:
- 5.0
Clean facility. Friendly, knowledgeable staff.
Judith Spritzky | First Impressions- Rating:
- 4.0
Good service.
James McCrary | First Impressions- Rating:
- 4.0
I a little pricey for such a small 5x10 space. 24 hour access such automatically be grant with every access card for more customer convenience.
KELVIN SMITH | Overall Experience- Rating:
- 1.0
Still waiting for management to call me
Kathleen hayes | Overall Experience- Rating:
- 4.0
Was disappointed to learn that there was water damage on my sofa.
ANNIE HOBBS | Overall Experience- Rating:
- 5.0
Great service and staff
JERMAINE OATS | Overall Experience- Rating:
- 4.0
Would definitely use U-haul again
Lerico Gaither | Overall Experience- Rating:
- 5.0
No comment
bruce dille | Overall Experience- Rating:
- 5.0
Very safe and secure
Ann Cown | Overall Experience- Rating:
- 5.0
NA
TEVA RESPIRATORY, LLC DIALLO | Overall Experience- Rating:
- 5.0
Harold was very polite and helpful explaining the entire process. I even rented a storage unit as well. I love UHaul.
Patricia Gray-Williams | First Impressions- Rating:
- 5.0
I've had a 20 year relationship with Harold and the staff at the Conyers, U-Haul location. They have ALWAYS treated me with respect and professionalism. I would highly recommend this facility.
GEORGIANNA WILK | Overall Experience- Rating:
- 4.0
No comment
Mike Miller | Overall Experience- Rating:
- 4.0
Hassle free experience
TRELLIS GOODE | Overall Experience- Rating:
- 5.0
The facility was nice and so were the staff.
Demetrix Rostick Owens | Overall Experience- Rating:
- 5.0
I Would recommend. you very highly Thank You
Rosa Perez | Overall Experience- Rating:
- 3.0
Cashier did not know how to talk to customers.Because if a customer don’t know act as if they are dumb or should know. Because there job is to make sure we understand
lamar carlysle | Overall Experience- Rating:
- 4.0
Everyone was professional and respectful and so kind!
Shynalee Ayala | First Impressions- Rating:
- 5.0
Very helpful, and courteous.
Dawn Rodriguez | First Impressions- Rating:
- 5.0
Jermaine Small was great even pointed out that location pick up my Transport in Lithonia (see reservation) not only hooked up wrong but also did not secure... Safety important Highly disappointed
Michael Head | Overall Experience- Rating:
- 5.0
Very well kept
Jonathan AMOS | Overall Experience- Rating:
- 5.0
My only complaint was I attempted to move out a couple of times and there was not any flatbed carts available. I will be back no the less.
bruce dille | Overall Experience- Rating:
- 5.0
Everyone was very professional and helpful.
Sessalie Chambuso | First Impressions- Rating:
- 5.0
The atmosphere was great. I like all the cameras . And the extra carts to help assist .A lot more costly than I am use to, but you get what you pay for. Great place.
Laraine Forte | First Impressions- Rating:
- 4.0
aa
Derrick Gillispie | Overall Experience- Rating:
- 5.0
Good trip nothing bad at all
Krystal Hodge | Reservation- Rating:
- 5.0
I ended up not needing an U-haul, but the cancellation process was easy.
Ralph Grooms | Reservation- Rating:
- 5.0
I ended up not needing an U-Haul, but the cancellation process was easy.
Ralph Grooms | Reservation- Rating:
- 5.0
great
ANDREA ANDREWS | Overall Experience- Rating:
- 1.0
The guy who runs the place is argumentative. Not helpful @ all!! I moved out of my storage unit with uhaul & will no longer due business again. Staf helpful & friendly.The guy running the show is rude
darron derdall | Overall Experience- Rating:
- 3.0
very pleased
Michael Reynolds | Overall Experience- Rating:
- 5.0
Harold and Lee and ALL staff are very attentive and easy to work with. Anytime an employee walked by me I was greeted with a smile and an offer to assist me with anything I needed. Clean Facility!
Dwight Parrish | Overall Experience- Rating:
- 1.0
Harold the manager at the Conyers store was horrible. I've never been treated so poorly while spending my money and doing business. He tried to sell me insurance from his side business at the front
Regina Carter | Reservation- Rating:
- 4.0
NONE
truman vincent | Overall Experience- Rating:
- 1.0
I have been a customer for 7 years and on auto pay. When my card was changed with a new card it was never placed back on autopsy and I got charged late fees for 2 months. Christine managment no help.
KATRINA WALKER | Overall Experience- Rating:
- 5.0
2nd time I’ve used the Conyers location. Always clean and secure. Staff is always helpful and great customer service!
Diane Banaszewski | Overall Experience- Rating:
- 5.0
I will be back
kimaada patton | Overall Experience- Rating:
- 2.0
Was treated horribly by Christina!!! Haven't been so upset in along time she just seemed to be so inconsiderate!!! Won't use Conyers at dogwood again!!!!👎
Keith Thompson | Overall Experience- Rating:
- 5.0
4 years of having storage unit, I had a great experience with all of the staff I came in contact with. Everyone was always courtesy and helpful.
PHYLLIS PERKINS | Overall Experience- Rating:
- 5.0
My experience with the UHAUL facility in Conyers was great.
Shannon Wiggins | Overall Experience- Rating:
- 5.0
Uhaul is helpful
corey gates | Overall Experience- Rating:
- 5.0
Sunday hours can be a little earlier, i was trying to move out and couldnt get in until well after 9 because its not open til 9. and thats not the first thing that opens
velynncia watts | Overall ExperienceAdditional Services at this Location
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