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Melanie McelderryCustomer Reviews for U-Haul Moving & Storage of Coon Rapids
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was confusing where to return the trailer because the return area was full of trailers/trucks.
Otto EnzmannVery friendly courteous and efficient!
joseph witherillThe tow dolly was missing the wheel straps that we pointed out to the U-Haul employees. Then we had to wait nearly an hour for parts to be removed from a different dolly and put on the one we were renting. There were many other dolly’s I don’t understand why changes couldn’t have been made to give us a different dolly rather than take parts from one to fix another.
Jennifer OrtizThere was only one person working there all day, but he did a great job all by himself. It did lead to significant wait times.
Michael RieschlFirst time renting. Went better than I planned. Price was good.
Todd DanielsonI put "yes"to recommend because I'm a loyal U-Haul customer and I do generally like the company despite the occasional issues I've encountered. This time I've gotten a bit extra frustrated though by the robotic algorithmic policy to nickel and dime me for a few extra miles. There doesn't seem to be any algorithm that accounts for loyal customers who return trucks clean, early and with plenty of extra gas each and every time. No well just ask that said customer to travel to a further location for his destinations for pickup and return then squeeze him for extra cash because he chose to avoid bumper to bumper traffic if he had used the shortest recommended route possible. Then at the drop off location we'll only provide one employee so I'm waiting around 15 mins just so I can hand the key back. Feeling less than and punished when I should be treated better for being a good customer.
Jon HrubeschI talked with three employees at the Coon Rapids, MN location today while renting a truck. I wanted leave a review for the excellent service they provided. The staff was very friendly and helpful and may my visit as pleasant as possible.
Travis EricksonVery nice
abdullah hirsiGreat drop off. Good over all experience!
GAIL IVERSManagement and staff were all very helpful and friendly. The only thing I had an issue with was the access code. Having to drive around to the back of the building, get out of the car, enter the code or swipe your card, then get back in car and drive to unit. I realize that's only the case for outside access units and it's really just a preference - not an issue with the facility itself. I set the alarm off a couple times due to forgetting to enter my access code prior to opening my unit. But I was able to notify management and it wasn't an issue.
Amy Sorenson | Overall ExperienceThey’re so kind and easy to work with. It’s such a pleasure to rent from this location.
Michelle HavensIt’s always clean, well lit and maintained. Staff is always pleasant and easy to work with.
PAUL WIELE | Overall ExperienceI could not upload any photos to the uhaul app for some reason. FYI.
Kevin CinkExcellent customer service.
Dan HarbinsonHighly recommend fast easy and professional
Savannah WalravenTrailer was dirty inside and out, back door rollers were stiff and sticky, with corrosion. One of the rings for securing things inside missing. Not happy.
Matthew KuhnHave a model of the strap to show how to secure the load .....inside the building
WES KLEINMake sure there is washer fluid in the vehicle
Catherine RinconThis is our favorite U-Haul! They’re the best team and amazing to work with.
Toby MarshallThe lady who cleans the unit is always nice and very helpful. Loved my storage experience
PATRICIA BLACK | Overall ExperienceNo improvements needed. Staff were wonderful!
Angela WilhelmConvenient and easy to get in and out. This facility was in a great location and was just what i needed.
James Yuengst | Overall ExperienceEverything went great. The managers in Haines city, FL were very helpful and flexible with us getting our 3 boxes. Would use again , but we’re not moving!!!
Mark DavisEverything was good. Just the back had what looks like chocolate on two different walls
Scott FavillaGreat experience! Employees super helpful!
Todd MarcotteI was very happy with the entire process. Everything worked out wonderfully.
Robert CarmichaelGreat work, fast to help you..
Dietrich MorenCustomer service was excellent. In and out. Rey quickly!!
Eric RichEverything went well - no problems
paul walshThis location is always organized and it's easy to rent and return here.
Jennifer GrenzowA great stay. We moved for a better price for double the space - a 10x10 for 15 less per month, and a closer site and longer hours at Metro Storage Blaine. U-Haul security ranks higher than our choice given full walls between units and individual alarms. The only problem we ever had in our long stay was a couple of times when the elevator was out when doing major work - making the move much harder.
PETER HEULE | Overall ExperienceBrandon & Zach are excellent helpers.
Trinh TranbergThe keypad for the access code was being glitchy. Could not read the instructions on it. An alarm kept going off when I opened my locker door. Otherwise everything went well
Andrew Overtoom | Online Move InNothing, friendly crew, new pickup trucks. Pretty happy with all my experiences at this location
Erik EngebretsonGreat customer service - very helpful - courteous
Terrance GaffneyFast, convenient and excellent service!
Richard GloverSuper helpful and friendly!
Nancy JenkinsThank you for such great service!
Vanessa TurnerNothing everything went perfect
Nick ArendLocation was far from my house compared to all the other locations in nearby towns.
Chris HaarsCall 30 minutes before arrival. Otherwise everything was great.
Beverly JacobActually clean the truci would be a good thing
Mathew WheelerGreat staff. The woman who helped me take the trailer was super helpful and really nice. The staff there when I returned it were also friendly and nice.
John KoenigThey had enough truck inventory so we were able to adjust to a truck size more appropriate to our needs.
Wayne ChambardCustomer service at Coon rapids blvd is garbage. They expect the customer to run the entire transaction beginning to end off an app and have multiple stages of link clicking that if you miss acknowledging it, they will charge you like you work for them. Nickel and dimed, garbage customer service and made to run an app with more hoops to jump through than you can shake a stick at, and fined if you miss a step. Just renting, pick up and drop off , thank you Uhaul for the extra time, frustration and money you managed to cost me. Guarantee there are thousands of these customer experiences now with this moronic app obligation you’ve foisted on your customers, and then fining them for a mistake or oversight. Customer is last with you. Change your name to Uscrewed.
Micheal HaleIt was easy, fast and Sarah was really helpful!! Made it sound nice for us!
breanda doubleralways quick, friendly service picking up and dropping off. My go to trailer rental place
Philip LeonardLoved Richie’s staff in Hermantown! Even though they were super busy. They were extremely helpful and accommodating.
Chris JussilaKeep up the great the service you continue to do. I totally love the U-box program. Speaking with my new landlord / neighbors.... they were totally unware of the Ubox program. Maybe promote more advertising. All most people know is the truck version of moving. Just a thought. :o)
Erica PelletierCustomer service is horrible. Everytime you call you get a different answer. You’re told no more money is due and then there magically is another fee. Would never recommend Ubox service again.
Karen TschidaThe U-Haul must have had some leak. When we opened the trailer upon arrival to Florida there was water inside.
oscar ruizLiterally every single part of this experience was horrible. If at all possible you should use a different rental company U-Haul and their inconsiderate employees should be ashamed of themselves
Nathan VrchotaThe U-Haul app doesn’t work. Not user friendly. Wouldn’t let me pick up the truck. When I dropped it off it kicked me out in the middle of trying
NISALYN GRAVESI had an excellent experience from beginning to end, so I can't see where improvement is needed. The price was very reasonable, communication was great, the drivers were helpful with questions, and my things arrived without any damage. I would definitely use UHaul again, if needed.
Lavonne RetterathEverything was A-OK.
Timothy KimmesThe rep was well informed about your product and a good showing after all the paperwork was completed
Osazuwa UnokoIt took forever to return the vehicle. Not enough staff working/no one available to assist me and little concern for my inconvenience.
Donald AndersonMore training. See comments from pickup site.
Walter CoombIdk. The truck was perfect, new, powerful, clean, Bluetooth! The people were really nice. The truck and trailer were ready to go, warmed up. Even though there was a lot going on there, they got us on the road with a truck and a trailer! Bravo
Brian MichaelsSarah and her colleague were very polite, friendly and made sure I was safe with trailer lights and the hook up. I will be back and am telling my friends this is the place to rent.
Duane WiestWas told I would not be charged for extra days, and then was charged for an additional extra day because the attendant did not mark the vehicle as returned until the next day.
Lori McIntyreI've rented trailers several times this summer and fall and every time has been a good experience. Everybody here has a good attitude and treats the customers well.
William BlocherGreat customer service!
Stephanie RobinsonEveryone is very friendly. The check in and return process is efficient so you can get on your way. I've used this facility before and it is always great!
James McGillNice people today. Thank you
MICHAEL KENNEDYNice place and good people 👍
MELISSA GAFFANEY | Online Move InThe main attendant I saw in the building does a wonderful job of maintaining the space and was really helpful about answering any questions I had. I didn’t catch her name but she was an older woman with short hair. Loved seeing her around the building.
Karissa Mathiason | Overall Experiencethe only thing that did not go smooth was picking up the trailer - had to wait 1/2 hour for service. Very busy.
DOUGLAS EVANS | Overall ExperienceEverything was Awesome!!!
David Kreibich | Overall ExperienceHe hours should be extended cos I couldn’t gain access after 7pm and that was frustrating for me
Michael Edebiri | Overall ExperienceThe staff were knowledgeable and friendly. He walked me through the whole process, showing me where my storeage unit was located and how to use the security system. One last thing to worry about on moving day!
MICHAEL LEIN | First ImpressionsThank you for the complimentary Month of Storage after renting one of your Trucks. This was very helpful in our final steps toward moving.
Troy Stefan | Overall ExperienceWe had never rented a storage unit before but needed one for a short time. I was impressed with the set up and enjoyed talking with your staff as they set up the arrangements for us. Thank you for your help.
peggy price | First ImpressionsI was called multiple times they sent me a bill they sent my mom a bill. I called to tell them I was out of the unit they said I didn't have a storage there so it must of gotten taken care of. I was still called and sent a bill and finally a manager called me after being out of the unit for a months and 8 days asking me if I was going to pay my bill and that my stuff isn't accessible until I pay the balance due only for me to tell her I've been out of the unit for a month and 8 days. I even checked out online so someone dropped the ball and they tried charging me for it.
michelle sharp | Overall ExperienceAccess to getting into the storage hours should be extended for Cusotmers to 10pm Without additional payments
Michael Edebiri | First ImpressionsThe constant raising of rates and fees is making it not manageable to keep renting long term. Maybe there needs to be a lower rate for long term vs short term.
MARK TAYLOR | Overall ExperienceNeeding to disarm my unit before opening it and rearming it upon leaving was not explained clearly. I was expecting to have to enter a code to enter the building, but there were sliding doors that opened automatically, so I just went in. So, when I went to open my unit for the first time I set off an alarm, as well as when I used the elevator to go back down to the first level. There was a sign saying that if you don’t check out upon leaving you would be denied access the next time, but it didn’t explain how you check out.
Stephanie Westhoff | Online Move InVery nice and helpful people and a great place to
MELISSA GAFFANEY | Online Move InDebo helped us and he was amazing. Friendly, super helpful.
stacy daley | First ImpressionsThey did a great job 👏
dan oconnell | Overall ExperienceWe would have stayed with your company had your rates not gone sky high
Masayuki Inoue | Overall ExperienceIt was a great experience.
Scott Grams | Overall ExperienceI had no complaints! I was satisfied!
RICHARD CHRISTY | Overall ExperienceDelightful staff and extremely helpful.
Cynthia Peterson | Overall ExperienceThe elevator was not working had to carry large items down stairs. Not convenient.
Justin Stevens | Overall ExperienceThe container lady (I think her name was Karyn) was extremely helpful!
RICHARD Haider | First ImpressionsAll personnel did a great Job. Special Thanks to Matt and Karen that made it seamless. I REALLY appreciate the amount of carts available.
Rob Nieto | Overall ExperienceEveryone was always so nice. Will be back.
sue burton montville | Overall ExperienceThere were several issues with the alarm system and our storage unit. This required several trips back and forth from the office to our unit to get it resolved. We left with the alarm system still not fully fixed on our unit. Staff were helpful but also perplexed by the issue. Hoping it’s resolved the next time we have to open the unit.
Mary Wik | Online Move InVery accommodating, friendly staff , very nice clean storage facility.
BARBARA Olson | First ImpressionsOverall this was a great storage unit. But I did not like how the elevator floor was not smooth when moving the cart around and made it very bumpy and my stuff was easily and ready to tip over.
Melissa Lopez | Overall ExperienceThe staff were very friendly and helpful. I also received a special that was going on for a storage room as I was only planning on renting a truck. I'm grateful for the help I received. Trucks were well maintained and clean and I just have to add the air conditioning was so cold. It was perfect! Thanks uhaul and all the employees there. You are doing a fantastic job!!!!
Julie Embree | First ImpressionsGeneral manager is a complete used-douchbag! Even he can’t keep his lies straight!!!! Corporate should know about his ineptness!!!!
Randy Oelfke | First ImpressionsI actually moved out 08/06/22
Brittany Ware | Overall ExperienceThe staff was extremely helpful.
Jill Barysch | First ImpressionsExcellent service
Tyra Martin | Overall ExperienceCalled to cancel my unit last month after you screwed me over on a truck rental. And I had to pay an extra 40 miles of mileage because you could not honor my reservation for a truck I had made 3 weeks prior and sent me 20 miles away to pick up and drop off a truck. After I cleared my unit out, and canceled last month. I get an email this month telling me I haven’t paid my rent. Don’t know what’s going on over there, but I’ll take my business elsewhere in the future. Not a professionally ran place at all.
SEAN SAX | Overall ExperienceI very much enjoyed the experience as I know it’s always been professional. I trust U-Haul and the security they provide for my belongings. Thank you
BARRY DILLON | First ImpressionsMatt went above and beyond to help my family.
Tyra Martin | First ImpressionsI was with you guys for a year. It's like the price went up every 4 months. You would think it would be every year not every few months. Because of that I would not recommend it.
Travis Rollheiser | Overall ExperienceWe were given poor instructions on how to get in and deactivate our unit and then it was locked when we got there even tho I specifically told her to make sure it was unlocked and she said she would.
CARRIE STEWART | First ImpressionsI was not in favor nor against this location until I went to close out my unit. I even called the morning of to say I would be there after work and was told they would be there and would be ready to help anyway they could if need be. I arrived and started to drive to the entry doors and was surprised when I almost was stuck in hot tar that was being laid (no markers or anything blocking entry). I needed to close that day so I carefully made my way to the doors (no one stopped me nor came out to even speak to me although there were multiple employees inside) and once inside realized there was no other door out and now almost the whole parking lot was covered and I was stuck. I finally got someone to come “guide” me back with my TV and Christmas tree on a cart pushing through gravel and grass. A little oops that should have been locked and blocked off but no real apology. I had been at work for almost 10 hours, had over a 45 minute drive gone and now smelled hot tar on my car. Not a great ending and won’t be going back.
Jennifer Sweat | Overall ExperienceThis U-Haul facility even will be better in the not too distant future as it adds additional storage facilities to the site. Over the years we have always found U-Haul’s facilities and services to be top notch.
Allen Faue | Overall ExperienceThank you for great service and for maintaining clean facility. Much appreciated. If I ever need storage service again I will be in contact. Great customer service with van rental and move out/close of unit yesterday. Great /friendly team members!
lisa hamilton | Overall ExperienceStaff was friendly and very helpfulin addressing my needs.
Allen Faue | First ImpressionsAppreciate your service
Guy Newman | First ImpressionsIt was a refreshing experience! Everyone was awesome to work with.
Tim Peterson | First ImpressionsStaff were great !
STEVEN MORRISON | First ImpressionsThis was my fault, but I didn't read the terms and agreement completely so I was unaware of disarming my unit before opening it..lol, very loud. I thing it would be much better and helpful if it was located in a more convenient spot, honestly, who really reads all of the terms and agreement. Otherwise it was great, and thank you for the lock 😊
Tracy Mata | Online Move InThanks for all the help!!! we even had a box break during the move, and the staff was cuper helpful to help get us another box so we could finish the move :) Thanks team!
Stephanie Kalpin | First ImpressionsEverything you could possibly need in one location.
Starla Larson | First ImpressionsThe service rep that assisted was excellent! Very helpful, direct and knowledgeable!! Five stars for her!!!
David Holzer | First ImpressionsAwesome customer care and service. I would use your storage again and would recommend it to family!
GREGORY JAMESTON | Overall ExperienceThank you!
Mary Storhaug | Overall ExperienceJacob was the greatest sales person and VERY helpful
MARSHALL BALIN | First ImpressionsThe staff was always friendly, helpful, and professional.
heidi berry | Overall Experiencegreat facility and great staff!!
CHRISTINE KOEHLER | First ImpressionsUhaul refused previous attempts to pay balance owed and lied several times saying my unit was set for auction and nothing they could do. Then I begin getting calls again several months later again requesting payment with a new auction date again unwilling to accept payments it was all or nothing. Then again months later I begin getting calls again and a voice-mail stating that they just wanted me to come pickup my things and vacate the unit. I called them back and suddenly they were insistent on full payment otherwise again another new auction date. I told them i didn't have $1600+ and they asked me what I could afford and I told them I could do $200 per week but they refused that as well.They called back again stating $400 and i could have my things with about 4 days before yet another auction date which i couldn't afford unless they had given me the couple of weeks needed to raise it. I stopped taking them seriously and began feeling they were deceitful and crooked because of these practices and now I have lost the one thing I ever got from my father unfortunately after his death which was a shotgun among several other sentimental items from my recent divorce along with irreplaceable things from my 5 year old son that I will never see again all of which I imagine will be tossed out in the trash or sold off for pennies when it was priceless to me.
Jason Brandt | Overall ExperienceJoshua was the young man helping me I believe. His customer service skills were exemplary. He was very efficient and knowledgeable regarding availability and he is the reason that I would recommend U-Haul for anyone needing like services.
GREGORY JAMESTON | First ImpressionsOverall, I rented a truck, a van and storage. So I was there two different days, morning and evening and at all times, the U-Haul staff were efficient, kind and helpful. My experience at this location was excellent! Thank you!
MARILYN INDAHL | Overall ExperienceEveryone was very helpful and friendly 😃
Marcia KAWECKI | First ImpressionsThe computer needs fixing due to the difficulty staff had in making the access card work right.
louise SETTERQUIST | First ImpressionsFacility was staffed and maintained far beyond expectations. Most notable is the excellent staff and staffing. I apologize but i do not recall the female staff member working (tirelessly) daily in the storage area but I need to single her out. She was very polite, professional and extremely helpful. When I commended her she would simply reply that customer service is a given and anything less than exceptional is substandard. She, along with the rest of the staff I encountered is the reason I highly recommend your facility and services.
Scott LARSON | Overall ExperienceUsed the storage & truck rentals for many years. Original manager, Bruce Aveo, was outstanding over the years, but so are most of the newer staff.
LISA DENISON | Overall ExperienceThe staff were most helpful at the end of a very tiring day.
MARILYN INDAHL | First ImpressionsWould have like having 1 larger storage instead of 3 smaller ones but I understand you were full and not your fault. Everyone I dealt with was pleasant and answered all questions I had. Very professional place was clean. Thank you I would definitely recommend U-Haul to anyone needing storage.
Rick Goschey | Overall Experiencenone
JANET HARRIS | First ImpressionsBest storage place by far. However, just too pricey :-( very friendly workers and great security
Stephanie Sontag | Overall Experiencethis storage facility is very clean and well run and the staff are friendly and helpful and always willing to answer questions and make moving in or out easy, especially when you are already so busy. Excellent rating !! Chris R.
Chrissa Rios | Overall ExperienceFriendly staff, secure storage, clean, conveniently located!
Zainab Abdul Hadi | Overall Experiencelocal people are fabulous but your call center in Phoenix is a total disaster you have to hire more people to man that center or shut it down all you are doing is creating negativity with the outrageous wait times to speak to a person. FIX IT.
michael sampica | First Impressionsthe staff was very friendly, every time i went in i ended up talking to the same employee and he was very sweet and helpful each time, would definitely recommend.
Haley Campbell | Overall ExperienceThe storage facility was always well maintained and well lit, never worried about my items in storage.
KURT JOHNSON | Overall ExperienceThanks for your service. Great team. Have a blessed Thanksgiving.
Gibson Sahr | First ImpressionsEverything but the long wait to checkout of the unit was great. You don’t have enough help in the office. I waited 20 mins for the one person to complete a phone call for me to complete a 20 sec transaction!
Sam Shirley | Overall ExperienceGreat experience! Professional staff. Clean area.
Davis Peterson | Overall ExperienceVery friendly and helpful staff.
Michael Neuman | First ImpressionsOn the first day I realized I needed a larger unit. I stopped into the office to ask about an upgrade and you said no problem. You were right the transition went smoothly.
Wayne Holm | Online Move InThe staff at my Uhaul are so awesome.
Jeanette Amundson | First ImpressionsShould install some kind of lighting in the storage units.
MELISSA HAMLING | Overall ExperiencePicked up our truck in Duluth in an alley. No one around to help with paperwork. Finally talked to a fellow named Justin that took my information over the phone. He was so patient. Bless his heart. But the pickup place was a bit strange.
MARCIA KAWECKI | First ImpressionsVery clean and safe!!
Teresa Thomas | Overall ExperienceIt is just a little spendy!!
alecia sweet | Overall ExperienceThe reminders of when the invoice was due was very helpful. Working with this facility was easy and pleasant.
Sons of Norway | Overall ExperiencePhone time was horrible. You need a better system to get to the Uhaul store. Wrong numbers printed on web sites...tried 3 times and got a private residence.
Susan Nimmons | First ImpressionsGreat management and assistance
Davis Peterson | First ImpressionsYo no me he salido me sacaron sin yo saber asta orita que estoy viendo sun emails de evasion
Fernando Prieto | Overall ExperienceI appreciated the reminders for payment. The facility was always clean. I was surprised at the end of July to not have access after hours even with my card.
jean traver | Overall ExperienceVery clean! First time getting a tour at U-Haul for storage so that was nice! Would recommend wipes to wipe down carts between guests! The only negative thing I have to say is I always choose insurance but wasn’t happy they added “$5 safe move” without asking me! When it was mentioned there really wasn’t much they said. They asked if I did it online by mistake and I said no, your employee did it and she verified it came up automatically. It’s $5 but unethical
Rachel Fricke | First ImpressionsI used this storage to store family pictures and heirlooms after my elderly father moved out of his house into an apartment. I live near Dallas, TX so it was important for me to have a place to safely store these items until such time that I'd be able to transport all of the items to my home in Texas. It was really nice to have the peace of mind that my items were safe and in a temperature controlled facility. The easy online payment was nice too!
CHRIS BOARD | Overall ExperienceAfter a small glitch while trying to use their online service, I went to the office. Very helpful, polite, and explained everything on my walk thru. Maybe costs a little more than others but well worth it. Would definitely recommend!
Charleen Muniz | First ImpressionsWe were very satisfied with our experience with U-haul. Convenient recycle area on site was a bonus.
LAURIE BRAHS | Overall ExperienceJoseph was very, very, helpful. Showed me around the unit and helped with the lock. Joseph gets the gold stars for the day...
Jeanne Friday | First ImpressionsExcellent experience! Professional and knowledgeable employees. Everything was perfect! If we ever need short term, we will use Uhaul storage again!
Scott swartzendruber | Overall ExperienceWe did end up having a mouse in our unit but I understand that is out of control of uhaul. Mice have a mind of their own.
Elizabeth Maxwell | Overall ExperienceFacility had every detail well planned and available.. the only issue I ever had was a card that wouldn't read everytime
Sandra Knobel | Overall Experience1st night was a horrific experience with people trying to get in. Second night again but not so bad but very hard to feel comfortable using 24 hour access when people are parking cars by loading and unloading area. However the staff was there with comforting words and police too!
Karen Boehlert | First ImpressionsFriendly staff!
LINDSEY GENDREAU | Overall ExperienceThe facility was well maintained. The hours didn't really match up to what I needed but I didn't feel like paying extra to access my stuff was fair. So I just had to miss some work here and there.
Melissa Weisenberger | Overall ExperienceNone
ROXANNE CHAMBLISS | Overall ExperienceEverything was awesome.People were very helpful and it was a clean environment!!
todd harvey | Overall ExperienceEveryone was very helpful and gave great info when I setup my storage and closed it.
Lauryn Greenwald | Overall ExperienceThe alarm system didnt work properly. I had a guy come out yell at me about swiping my card which I did and then came and got my card and never returned. Also waited 25 minutes twice for help.
NAthan anderson | Overall ExperienceAwesome experience
Vicky Sandhofer | Overall ExperienceU-Haul has been the best place I have ever stored my stuff at.The hours where great and the staff very helpful j give you Guys 5 stars..Thank you...
Mike Ziegelmann | Overall ExperienceThe people that served me was very helpful and kind. They were patient and explained in detailed any misunderstanding I had.
Ameyyoh Torbor | First ImpressionsEverything went very smooth, customer service was good
Zachary Miller | Overall Experienceevery thing was fine.
julie lenz | Overall ExperienceNO NOT USE U-HAUL. Absolutely the worst customer service I've ever experienced. They do not explain to you how anything works including truck rental and u-box rental. Lucy at Blaine office so rude.
kellie eastman | Overall ExperienceJohnathan was very patient while working with the computer. He answered all our questions in a way we could understand.
Sharon McKee | First ImpressionsNice facility
Susan RENSHAW | Overall ExperienceVery great service
dynasty reed | Overall ExperienceGreat service! Very knowledgeable and answered all my questions patiently. Nice clean store. I like the one stop shop & purchasing boxes, tape, locks and everything I need right there! Thank you!
Joanne Mathews | First ImpressionsThis storage facility was easy to work with and easy to use. We were on the second floor and had no problems. Would recommend it to others.
kerry jeska | Overall ExperienceWhat I expected a indoor storage facility should be. I didn't like that. 24 hour access couldn't use the double sliding door for access after hours. I had some bigger furniture that wouldn't fit thru
Kevin Orr | Overall ExperienceEveryone knew what they were doing, explained things well, and were efficient. My kind of place! It was a good experience considering I was going through a bad time personally.
sally dargis | Overall ExperienceWould be nice to have access beyond the office hours without having to pay a premium. Storage unit and moving truck worked very well for my recent listing, sale, and move of our house.
Ross Burgard | Overall ExperienceExcellant
Jim Gerard | Overall ExperienceVery good service.
Shirley Sorenson | First ImpressionsFrontline team members are strong. I've had some strange interactions with management. This facility is CLEAN. The lockers are extremely secure and the loading dock is a huge bonus.
WILLIAM DELFS | Overall ExperienceOur experience was great.
Paige Severson | Overall ExperienceStaff was friendly and professional. I will use this facility again and rental if needed.
susan hoey | Overall ExperienceThank you for keeping our beloved piano and antique table safe during a remodel project!
ellen hadley | Overall ExperienceClean and well maintained facility
MIKE DITLEFSEN | Overall ExperienceI had 2 units. I’ve already sent a review from the other unit.
julie smith | Overall ExperienceGood clean service..
andre abrams | Overall ExperienceGreat experience and helpful staff thank you
Deborah Nesheim | ReservationI would never rent from UHaul again. A 5x10 unit costs $110 per month with the required insurance! Plus 1 month in fees cost me $80. Just crazy! Now paying $40 for similar unit at locally owned place
Dawn Stromquist | Overall ExperienceMonthly rent increased on a regular basis. And the occasional time payments were a day or two late, after notifying them ahead of time, I was charged a late fee. Did not care for the lead manager.
PETER GRANDELL | Overall ExperienceMs. Wallin was exceptional with her customer service.
Jill Johnson | ReservationPrices were a little high. Card reader never worked on the first swipe, always took several swipes. Friendly staff.
Chris Nash | Overall ExperienceClean Faculty, Staff Friendly
Gregory Bloom | Overall ExperienceStaff was great
michelle kulzer | Overall ExperienceA little over 4 years in storage,and no damage whatsoever to our furniture! Highly recommend this facility for a place to store your things!!
ROGER MCGOWAN | Overall ExperienceOverall I had a very good experience I had left my stuff in front of my storage door the staff kept the items till I was able to come back.
Michelle Sambou | Overall Experience