Customer Reviews for U-Haul Moving & Storage of Downtown

Rating:

3.0

the air-conditioning didn't work and mirror on passenger side doesn't stay put. app to self check out didn't work smoothly

Rating:

5.0

Nothing. The service rep did a great guy. Service was excellent!

Rating:

5.0

Convenient location that was well-stocked, very friendly staff, and a very easy process overall

Rating:

5.0

Thanks Jeanneth!

Rating:

4.0

Just had to wait along time on hold but otherwise staff helpful and very friendly.

Rating:

5.0

everyone at this location has always been amazing friendly helpful and professional

Rating:

4.0

I’m glad that you had the trucks and equipment available Thank you Happy Resurrection Sunday

Rating:

5.0

great people.

Rating:

5.0

Truck and auto transport was available when I needed it. The return was easy. I was even helped out of a jam trying to back the auto transport into a parking spot.

Rating:

5.0

In and out super fast Very satisfied

Rating:

1.0

They said I had unlimited mileage. I told them I’d be making two trips (loads) only to get charged for additional mileage at the Michigan drop off. Had I known this I would have rented elsewhere.

Rating:

5.0

I had rented a dolly but it was not in the U-Haul when I picked it up. I think if is very important that the rented extras be in the U-Haul so that people doing self checkout do not leave without everything they paid for.

Rating:

2.0

Very disappointing first experience! Received email stating reservation was changed to truck share and can pick up truck hour before set time. Got to location and message said equipment not available, waited over half hour for store to open. Manager said closing people didn't do job, then was unable to scan license(no scanner) so I had to scan on phone. No discount offered for inconvenience! Drop off was much better but not a good experience. Chose this location because was only opening on day we needed. Another customer had same problem as we waited for store to open. Definitely went be coming back to this location and NOT Recommending to anyone!

Rating:

3.0

Employees didn't seem to know how to hook up the trailer. Door of trailer was left open allowing leaves and debris to gather inside prior to rental. Trailer was missing several floor anchors making strapping heavy equipment difficult. Brake on 6x12 trailer was very noisy.

Rating:

5.0

Go back to 20 cents a mile

Rating:

1.0

They charge me twice for rent 3hours bad location i will never go there they hang up the phone when i try to talk to them very bad service

Rating:

5.0

Very helpful and friendly.

Rating:

5.0

Hire more help

Rating:

5.0

I think the staff was excellent

Rating:

1.0

Not make your customers fill up almost an entire tank of gas when the truck they received only had less than a quarter tank. Un needed extra expense at the end user and very frustrating. Also the online quotes are less than half what you actually pay at the end. I will not shop here again. Too expensive and way to much of a hassle. Not worth the time.

Rating:

2.0

With in 24 hours of using my debit card at this location I received fraud alerts from my bank that my debit card had been used for unauthorized purchases. The travel staff working this location is in trustworthy.

Rating:

3.0

I didn’t get everything I ordered even though I was told it was all there. I ordered everything in advance so I wouldn’t have to worry. There’s no guarantee.

Rating:

2.0

You walk in and they just look at you..I waited at the front desk for a good 5 minutes before someone said can I help u and then she looked at me and said do u need something.But both of the workers seen me standing there.This location has went down when it comes to customer service.

Rating:

4.0

Staff was helpful and friendly.

Rating:

3.0

It took 20 min to complete the digital registration. This cut into my time for using the truck.

Rating:

5.0

It’s a wonderful and safe place for a variety of rental equipment. Employee showed up early and spoke with me prior to opening for the day. She was there for my return as well.The store had everything needed to make my move awesome!! I was impressed by the variety of packaging supplies and overall how clean and stocked it was for such an early hour. Thank you!!!

Rating:

5.0

Easy all around! Easy to pick up, inspect online, and return online after hours! And affordable!

Rating:

4.0

Clearing the ice and snow from the windshield and windows would have been nice. Including an ice scraper / snow brush in the truck would have been helpful.

Rating:

5.0

I can't remember the name of the gentleman I turned the truck into, but I left behind my air pods and case in the cupholder of the truck. I didn't realize my mistake until the location was closed. I called back the next morning, and they found them and saved them for me! I was so very grateful. That kind of attention to the customer and honesty should be rewarded. Well done, U-haul!!

Rating:

2.0

Gave us the wrong paperwork for our truck and created an issue during drop off

Rating:

3.0

Equipment shutoff on me twice while driving back. I barely made it back to the drop off location yet I was charged full price.

Rating:

5.0

Love this location! Great people

Rating:

5.0

I picked up a trailer on Sunday morning 02/04. There was only one person working in the store, and he was already waiting on two customers by himself. He was doing his best to help out one family, while it looked like he was just finishing up with another lady. During this time, he's also answering phone calls from customers and managing it all extremely well and with a great attitude. As I was waiting, another lady came in complaining that she didn't have a paper copy of the contract. The employee explained that there printer wasn't working, and then it began - this lady did everything she could do to complain, yell, belittle, and just generally berate and "bait" the employee to engage in confrontation. The employee handled it in the best way possible. She was yelling at him and complaining loudly - and every time she did, the employee shut her down by simply being direct and polite, in a very professional manner. Keep in mind, this employee is now waiting on the first guy, this lady, now me, and almost non-stop phone calls. I don't know this employee, but he showed MANAGEMENT skills above and beyond working at the counter at UHaul. Polite, professional, friendly, hard-working and helpful. I'm an upper-level manager, and would love to have people like this!

Rating:

3.0

Would rate better but they never gave me or emailed me a finalized statement for my records.

Rating:

1.0

Customer service was awesome and never dealt with my issue but they went over and beyond to help me even though I had to spend 40 dollars on tips of your service

Rating:

3.0

The employees need to be versed in how to use the equipment. They also need to make sure that maintenance is kept up on the trucks

Rating:

4.0

Fix the front R headlight, it’s loose from a prior renter. ALSO, make the correct marking for gas level when starting rental, I filled it to the level when I started my rental and have a pic of it. My bill reflects I owe another $40 plus for the difference. I hope there is no problem correcting my bill.

Rating:

3.0

Sorry they charged us extra which we returned the truck as instructed but I guess it’s one time for everything.

Rating:

4.0

Bad breaks Engine light on Cracks in windshield

Rating:

2.0

The female worker was rude to the point that I almost decided to take my business elsewhere despite needing the truck that day. She had an unfriendly attitude. she wasn’t for helping the customers but only for the pay check. The male worker on the other hand was willing to assist and answer the questions I asked.

Rating:

5.0

Nothing

Rating:

5.0

Price was very good

Rating:

5.0

N:A

Rating:

5.0

None

Rating:

5.0

Very efficient and helpful staff! Clean and orderly office. Answered all questions

Rating:

2.0

Furniture dolly was malfunctioning and had an immobile wheel, causing damage to floors that I will now need to pay for. Staff at this location at 1:00pm 1/6 weren’t providing any direction to the line of returning vehicles that was backed up into the street, and offered little resolution when I offered to use the app to return, they just kind of shrugged like they could not be bothered. Team member who worked the morning shift for pickup was exceptional as always, but was very dissatisfied with the afternoon staff on return.

Rating:

1.0

Seemed to be an issue where the guy working wasn’t happy with his coworker, kept saying he was going to snap and just walk out of there. Pretty pissed off he had to help me.

Rating:

2.0

The lane into the store was blocked by smaller box trucks. I had to move a trailer to park the 26ft truck in the lot and then move the trailer back.

Rating:

5.0

I love the management very helpful great and fast service 10 stars

Rating:

5.0

This is now my forever go to rental location!

Rating:

5.0

In my opinion, NOTHING! The GM was very polite and clear with instructions. Anytime I need to get a truck ,I go to them!

Rating:

5.0

Site manager worked with me and she was very nice.

Rating:

2.0

I have always patronized Uhaul fir moving and storage. However this experience has been the worse. The staff at Washington Blvd, FtWaybe IN talks down to paying customers. Worse I rented larg storage unit and each time I checked in there was evidence of mouse infestation. Swept dead adult mice out of doorway on two occasions and upon moving out found shredded mouse nesting in my clothing, bed linens and upholstered sofa. They ripped apart stored paper towels and books and set up camp in my belongings. Dead baby mouse carcass under sofa cushion and mouse droppings and urine stains. Pics document proof of infestation. I really would like Uhual to take responsibility by footing the bill for professional steam cleaning, disinfecting and sanitization of my furnishing....not to.mention the loss of certain items I just threw into the trash. The smell.of urine and droppings is horribke nowcthat my furniture and belongings are in mew apartment. The deeply affect me as I suffer from severe asthma associated with animal dander and droppings such as cat litter box that is not kept cleaned and cleared of waste. I will.be reaching out to corporate for a resolution. Otherwise; my experience would have been flawless as it has been in past years.

Rating:

3.0

The units are pricey for the size.

Rating:

2.0

I paid my fee for the month early because I would be out of town when it was due. When I returned from vacation I was sent several emails stating I had not paid my monthly fee and had serious charges for late fees. I had my receipt and the person at UHaul did not print all of my receipts but it had that I had paid early. The lady was rude and told me " next time you will have to pay late fees"! I politely told her that I would not be paying for any mistakes they made in the future and that I would probably be moving my things to another storage place. I have had my unit for many years and has always paid.

Rating:

4.0

Older facility stairs to second floor.

Rating:

5.0

Everything was good with the small exception that there was a dead and desiccated rat under the door of my unit when I went to move out. Everything inside seem to be fine, but it was still unnerving.

Rating:

4.0

The facility as a whole is fine. However I'm taking away one start because stairs are not the thing when storing items. The stairs would normally have been a deal breaker for me.

Rating:

2.0

Communication between stores was frustrating. I reserved a storage unit on the phone with someone, they made the reservation. When I got to my location, the U-Haul location didn’t have my reservation at all. I also was told I could drop off at the location I was going. Because the national system was off, I was asked to drive to a location an hour away, instead of the current location was at. It was pretty frustrating.

Rating:

5.0

Great service and place was very helpful and clean

Rating:

3.0

Ian and Kevin were super great!!! Both have great customer service every time we’ve encountered. Jeanette was okay at times. Dee(assistant manager) dresses inappropriately-shirt unbuttoned with cleavage showing and has a poor attitude towards customers also with staff. During my rental the overhead door was not operating and left open at all times for months…I didn’t feel safe to enter during times the office was not open.

Rating:

5.0

Everybody was helpful

Rating:

5.0

Jeanette and the man with a beard and glasses made my experience so easy. Jeanette made sure she went over everything with me thoroughly and made sure I understood what was going on. She helped me get checked in and checked out. She was very kind and you can tell she works very hard. The man (I wish I knew his name he was working 5/22/23 with Jeanette) was very helpful as well. He looked at me like a person not just a way to make money. they deserve recognition for the work they do. Thank you.

Rating:

3.0

I changed my mind at last minute or just around 24 hours after renting the storage unit and decided I didn't want or still need to rent it I it's been 12 days and I still haven't received my refund or a even a call back on this matter and then the manager goes on vacation Respectfully Larry W.Biller 03/15/2023

Rating:

5.0

Your staff was above and beyond I had a great time interacting with each and every one of them. The only thing I would say is maybe get some more carts let customers know you don't have an elevator to that 2nd floor and maybe I down the heat and there are little cuz it's like death in there but other than that everything was superb great location great staff would recommend to anyone

Rating:

5.0

It was a pleasure working with the general manager Ian K. He provided exceptional customer service! Dale Powers

Rating:

4.0

Although my furniture and mattress was ruined my paint and water the experience with the staff, their willingness to help was above average.

Rating:

5.0

I will always use and talk about the service I received. They went beyond not just there job. They took my personal problem to heart went out of there way.

Rating:

5.0

Ian was phenomenal and highly knowledgeable and helpful! The staff working there was friendly and also will to help!

Rating:

5.0

Friendly and efficient

Rating:

5.0

Staff was very helpful. I'm moving out of state and didn't realize I needed 2 storage units but Kevin was very helpful and understanding. I was already frantic because I didn't think you guys had another empty one for the rest of my stuff but Kevin found me one which was very helpful. My friends and I believe he should be promoted to general manager I would work for someone like Kevin anyway of the week. Thank you for everything Kevin

Rating:

5.0

Only complaint is the temp in the storage area. It was hot enough to cook in

Rating:

4.0

The space (8x8x6) is kind of small considering the price but despite that everything was great. The storage space is easily accessible and has flexibility of accessing it 24h. I got the first month storage free included in the one way U-Haul truck that I got. It was very convenient at the time I was moving and needed storage immediately.

Rating:

4.0

I would like to give the most props to Jeanette!!! She checked us in with ease and made that step as simple as I think it could be. Fast forward to later in the day. My Son and myself went back to the storage facility to unload the truck and found our unit with a lock on it! Once again Jeanette came to the rescue and found a different unit, opened that one up and there were items already in it! Finally got us an empty and the rest is history! Give Jeanette a raise!!! She deserves it!!!! Thank you Jeanette!!! Don Snyder

Rating:

5.0

Jeannette, Ian and fellowEmployees were great!

Rating:

4.0

Thank you

Rating:

5.0

I'm very glad that my friend Dee can help me out as I'm going through a rough time right now. And I appreciate everything she has done for me as she was very helpful on everything.

Rating:

5.0

Easy, clean and affordable

Rating:

2.0

Bad customer service, predictive staff. Had a problem with another customer, young dude was parked in. handicap space I said some thing about it we went out side , he had a gun an the staff member could only yell in my ear. I had my unit for over two years an never was late on a payment. Glad I'm out of there !

Rating:

1.0

The store had no storage units available (all units had physical locks on them), despite the computer system saying that they did. I was trying to get a storage unit to move into that day and there were a couple other options that were open on Sunday. I'm on a really tight schedule and lost a critical day due to this error. Staff in store was unable to contact their GM to resolve the situation at the time and stated that GM had limited availability the next day to get a resolution. Thus far I've spent over 30 minutes of my work day on Monday on hold in the hopes of getting this resolved. Seems unlikely, hoping for a refund at this point.

Rating:

5.0

Clean

Rating:

2.0

The unit was not what was explained when I came into the location. The worker lied about what could be stored into the unit! The facility is dirty and the space was not well planned at all. There are safety and security issues as well!

Rating:

1.0

The whole time I was there You guys was able to take money off card without a problem and you want to charge me a late fee. No Sir

Rating:

5.0

Ian & his staff are excellent. I had rented spaces 100 & 102 the past few years and Ian and his team are AWESOME!!!!

Rating:

5.0

Thank you for your help & assistance with my storage & moving needs!

Rating:

5.0

I moved out of town approx. 100 mile trip. U Haul helped me to accomplish everything and they were so friendly and explained all the details to me. I purchased from U Haul all my moving supplies needed to pack up my home. They had so much to choose from I did not have to go anywhere else to get one single item. I rented a Truck for a one-way trip that process went much smoother than I thought it would. I was also able to get a dolly and packing cloths to cushion my furniture and glass table tops for a very small fee. Then finally I rented a storage unit in the new city I moved to; it was large enough to hold all my furniture, household items, clothes & boxes. And the 1st month was free of charge!! By now I am exhausted from the move and I originally was supposed to drop off the truck at a different location closer to my new home. However, they allowed me to return it at the U Haul storage location. U Haul made this overwhelming move to a new city smooth, calm and friendly. Mind you I just buried my Mom a few days prior. I received excellent customer service from 3 different locations. With my Mom's death my emotions were on edge not to mention all the work to move to a new city. U Haul is to be commended on how much they helped a single women and I admit I was a emotional mess the entire time. I am so grateful to all the staff and I want U Haul Management to know JOB WELL DONE! A very satisfied customer, Patricia

Rating:

1.0

I have decided I will probably look elsewhere for moving and storage needs in the future. If the system isn’t down, the employee working has no idea what is going on. I keep giving Uhaul another chance but at this point 3 strikes and you are out.

Rating:

5.0

Prompt and professional service.

Rating:

5.0

great experience with both storage and truck rental

Rating:

5.0

good services

Rating:

5.0

I was treated extremely well, by a friendly and professional staff. Keep up the good work.

Rating:

5.0

The staff there was phenomenally helpful all the way around making a stressful time easier. I’d definitely go back if I needed storage or trailer rental

Rating:

2.0

Staff needs to have more training and customer service.

Rating:

5.0

Really friendly staff, manager is really cool and understanding. Good price for what if offered. Clean place. Professional environment. 10/10 service and experience.

Rating:

5.0

Great Place! Thank you for your help!

Rating:

5.0

I really appreciated U haul being there when I needed them. I had to do an extended rental and it was a very easy and efficient process.

Rating:

5.0

Everything worked like clockwork. Staff was helpful, the facility was clean and well lit and accessible. Many thanks to all.

Rating:

5.0

Good