Klenise helped me out today and has helped me several times before as I rent from this location often. She was very friendly and warm and super helpful. At the end of a long moving day she was so kind and made my day with her smile and sweet demeanor. She’s the best.
jaclyn mCustomer Reviews for U-Haul Moving & Storage of Fullerton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He explain super good and was easy process to get a truck thank u so much
Lucero BNothing. Drop off at night.
Larry MAlthough this is the closest UHaul the trucks are very dirty and not well maintained
Steve DGreat staff and very convenient to use this Fullerton location. The uhaul vehicle battery died twice while moving which was a big hassle. Fortunately I had a friend there to jump me both times, but if not that would have been bad. Hopefully they check their batteries more often moving forward. I've used them a few times over the years and this we the first time this happened, but it still sucked...
Elmer NThank you. Everything was perfect.
wilson nCustomer service needs to communicate better with customers
Trinidad CClean the unit before release to the customer
ANGELA DEasy drop off
Mark HEverything was great, but the only thing I ask is you need more employees to To service the customers at the front yet about 8 people waiting when you had other employees doing other things, they could stop really quick. And Is help out the customers and continue doing what they were doing? Other than that the service was excellent
Nelson BIt was a quick prep because the computer system had just come back up from being down for an hour, but i don't think they swept out the truck before renting it again. Other than that, good place.
TIMOTHY SI wish I could remember the girl's name that helped me out. She is always there and is definitely an asset to U-Haul. I go there quite a bit and she is friendly, attentive and knows how to work with people in a great way. She deserves a raise in my opinion. Thank you.
Dean JEmployees were great. Layout not so much. Not enough space for loading u containers. Had to wait for an hour waiting for another person to load their u container before being able to load mine.
Sokho KHappy
Bryan JAfter sitting in the desert for six hours waiting on someone to help me I am not happy. I think I deserve a refund.
Sergio ACustomer service was good, but it the service was very slow process.
Deyana MNo improvement needed. We had an excellent experience here with a very competent and efficient employee checking us back in. Thank you.
Joanne LLarge Inventory Friendly service
Arnold WI was helped by the manager Marki and she was friendly and got my rental and hook-up done quick and sent me on my on my move. When returning, Klenise was very efficient and friendly, returned my equipment in a timely manner. Great customer service by both.
Tara MAll the customer service folks checking the unit out and back on were friendly efficient and it was a great experience
dennis mMarki was very polite and professional
PAUL ROur experience was completely made by K. She was super sweet, accommodating and prompt. I would come back solely to have the ability to work together again.
Jessica REverything was ready to go when we got there. They made helpful suggestions for dollies, Moving blankets and mattress bags. All helped foe a smooth move.
Glenn WBetter service, more active client service at counter and equipment return.
CONG DEverything was just as expected. We got our truck and was able to move our items. Much easier than using a car.
Patty RA lot
Connor CThe employees had me in and out fast and they explained everything well. I would like an alternate way to drop the equipment after hours. I cannot load the app on my phone. I was lucky that I was able to return the equipment before closing but it would have been a problem if I couldn't. I was told it would cost me an additional $20 if I dropped the equipment after hours.
MIKE EEverything is fine
EDUARDO RExcellent customer service. Friendly employees eager to make it a pleasant experience. There were several U-Haul dealers in the area that had a lot of negative customer support comments with mostly 1 or 2 star ratings. This location (920 W. Commonwealth, Fullerton) had mostly 4 and 5 star reviews with excellent customer service comments, so I chose them. I was not disappointed. Keep it up. Customer service does make a difference.
Bernard CCustomer service was wonderful
ADRIAN GI just wanted to acknowledge Klenise Foley for her absolutely superb professionalism and customer service. She was extremely pleasant and friendly. Very aware of all the process and answered all my questions. She was the only one there and she did everything! Awesome job Klenise. Thank you very much
Panagiotis TMake sure ur battery is in good condition before u leave but it’s a nice place.
Matti LNone I can think of because my truck rental when very smooth from start to finish. I do not have the U-haul app, but using the text features makes the checking and out very easy, fast, and efficient.
Jorge GI know it can be busy at times but if an employee could walk you to the truck so that you are not wasting so much time looking for it. As a first time U-Haul customer I found this to be a slight inconvenience.
Kevin LI was not greeted very well, and was made to feel like I was unwanted. I waited several minutes to be helped despite being the only customer, I had to wait for the u-haul employee to finish changing a sign out for box pricing. I am happy to wait however the way that I was treated was terse and I felt like I was imposing. The check out was quiet and it took a while. I added a note to my order that requested a transit van instead of the Econo, because that is the type of vehicle we were given earlier in the week when we moved the gear out to the venue, and I wanted the same type for this rental to help us with the move back. However this was not addressed in the transaction by the person helping me, she just handed me a key to an Econo van. I asked her if I could have a transit because that was what we used earlier in the week, she got frustrated and clicked some buttons, but then said this is all we have for you. So I took the key and walked out to the yard to find the van.... This is not normal usually Im ether directed or they pull the vehicle up, this time I had to go find the van. To my surprise the van I was given was parked next to a transit van... so you can see my frustration. I left with the van, when I arrived to the venue to pick up gear I noticed that the low air in tire sign came on while I was driving and I had to deal with that, as well as the tire jack was not stowed away correctly and the plate that holds that in place was missing parts and the jack was just sitting in the back. This experience has been the worst Ive had, since using u-haul as one of our truck rental vendors. If it wasn't for proximity I would be looking for another vendor over this experience. I am going to chalk this up to someone having a bad day and hope that this is not the new normal for these rentals, but as a business owner I am keeping a closer eye on how I am being treated, and whether my business seems to be important enough. I don't always expect a certain type of vehicle. I find the transits are easier to get the type of road cases I have that moves my lighting equipment, strapped in tighter and the road cases fit better because of the shape of the van, but if they are not available we make do, however I do try and line up same vehicles for the trip back that we used on the way out so that the load is the same. This change in van and the seeming unwillingness in helping me get this, from the u-haul employee on that day made my gear move more difficult....
Steven GWent in to rent a vehicle without a reservation was told by a male employee no vans of any size were available only pickup trucks. I literally walked outside went on the app reserved the van I wanted walked back in and rented the van I wanted. The assistant manager a young woman who had helped me before was great. The male who told me nothing was available 5 minutes earlier finished helping me check out . No apology only mentioned in Spanish that I was just there to the assistant. Lying talking in Spanish thinking I didn't understand no apology unacceptable!!!
John HThe truck I was given had a faulty starter switch and while I was loading it, the battery drained. I had to call AAA to come and jump start the truck so I could take it back for a replacement. The replacement had like 139,000 miles on it and had to be cranked several times before the engine would turn over. I was worried the whole day and stressed out as a result..
Don FEverything is awesome
Nubia CReally good customer service.
Nancy NSEGUIR ASI MUY BUEN EQUIPO Y BUEN SERVICIO QUE DAN YO CONTENTO CON USTEDES DE RENTAR TRAILAS ME FACINAN Y FACIL MANEJAR
jose mStaff was helpful and conscientious of my time. Able to answered questions and get me on the road quickly.
Art BEverything was perfect. No issues.
paul wIt was showing low on air on one of the tires, The truck wont start, after several attempts only it started. Looked like a problem with the key.
ASHOT GThanks
Fausto MThe worst customer service i ever received from Uhaul. The person was so fucking cold and no instructions, no eye contact withth3 customer. She makes me fell like I am getting free Uhaul. I rented the moving blanket and she said they are inside the green back inside the truck. When I get home the moving blanket were not there. I called her and she said I will waive the $5 , but she never removed. My final bill does include the charge of $5
Yassine CThe staff here is excellent. Customer service is exceptional, and my pick-up and drop-off experiences were quick and easy.
Anthony WDylan was friendly and professional.
Yunping LWe had such a smooth and easy pick up and drop off that I can’t think of any improvements.
Donna ICustom service representative was terrific. She was friendly and knowledgeable.
Steve CThe gentlemen who packed my boxes were friendly and did a great, thorough job packing. No damage.
Pamela KThe truck did not look washed and the bed of the truck wasn't swept out.
Tammy MGood people
Juan LI Was surprised that it was busy, being Christmas Eve, but we got taken care of fast and effectively thanks to Francisco. I really appreciate all they do for us. Such an Amazing team at the Fullerton location!
Gladys AI’d like they ready for gas is full
KYONG KI am happy with the service I received.
FRANK LThe morning manager was exceptional very professional and accomating.
LARRY DDefinitely recommending this location to my friends and family. Excelente, Friendly service from Klenise Foley and her Co workers. I truely appreciate it.
Gladys AFor a shipment of more than 2,000 miles, the U-Haul process was simple, secure and worry-free. Complete satisfaction.
Tony KThe staff was accommodating and polite. It made the entire experience pleasant and trouble free.
Carlos I | First ImpressionsI’m grateful for your staff being super helpful and accommodating, When I moved to La Puente, I had a choice between one close to my new place and this location, there no comparison. That is why I always go back to your team at this location. Super grateful and blessed
MARTHA L | Overall ExperienceExcellent experience. Easy and accommodating.
Martha E | First ImpressionsNo issues. Edgar, the manager was efficient and friendly. I needed short therm storage as my vehicle was totaled by an idiot driver. So need to come back later and pick up my things that were in my vehicle at the time.
Dennis S | First ImpressionsVery helpful!
Priscilla R | First ImpressionsIt's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.
India P | Overall ExperienceGreat staff and storage. Thank you for the month when I was in need
Osvaldo C | Overall Experienceonly had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.
Ed a | Overall ExperienceGood job
pamela b | Overall ExperienceExceeded my expectations thanks
William M | Overall ExperienceCustomer service was terrible
Maria H | Overall ExperienceThank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!
Danielle L | Overall ExperienceI only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased
Peggy K | Overall ExperienceThis location is full service and is professional.
THERESA Z | First ImpressionsUBox delivery and pick up was efficient and friendly. Would recommend to anyone.
Jaime M | Overall ExperiencePlease reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.
Kirsten S | Overall Experience👍👍👍
Sam P | Overall ExperienceAwful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.
Christopher P | Overall ExperienceFullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.
walter m | Overall ExperienceWonderful experience both in Louisiana and California.
bonnie m | Overall Experienceyou were extremely patient friendly and helpful during what was a difficult time for me. Thank You.
sandra g | Overall ExperienceDelayed delivery, although the delivery ladies were nice and professional.
Joshua C | Overall ExperienceKatie is the best! She works her tail off! Give her consecutive days off so a girl can rest!
Lindsie L | Overall ExperienceHad some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed
Michael D | Overall ExperienceI don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank G | Overall ExperienceMy experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van
Johannah S | Overall ExperienceMonique provided excellent customer service. Thank you!
Angelique A | Overall ExperienceHelped me well with recent U-box service.
Sae C | Overall Experience