Customer did not leave a comment.
Dina ACustomer Reviews for U-Haul Moving & Storage of Hemet
380 N State St
Hemet,
CA
92543
Services at this Location:
Contact Us
380 N State StHemet, CA 92543
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Overall a positive experience. Prompt service and employees were polite and professional.
antony h- Rating:
- 5.0
Customer did not leave a comment.
Ron H- Rating:
- 5.0
Customer did not leave a comment.
James H- Rating:
- 3.0
Customer did not leave a comment.
Thomas R- Rating:
- 5.0
Customer did not leave a comment.
Candice K- Rating:
- 5.0
Great place, always go there.
ERIC V- Rating:
- 1.0
Had to wait 45 min in line to pick-up the truck.
Samuel S- Rating:
- 5.0
Customer did not leave a comment.
Larry W- Rating:
- 4.0
Customer did not leave a comment.
Angelique L- Rating:
- 5.0
Customer did not leave a comment.
Joellen R- Rating:
- 5.0
Everytime I got some hauling big furnitures I always go to these U Haul place
Quinciano M- Rating:
- 5.0
They’re excellent. They also helped us with everything we needed very friendly. I couldn’t recommend anybody else than that. They were wonderful.
Grace L- Rating:
- 5.0
Customer did not leave a comment.
Tony W- Rating:
- 5.0
I would like to recognize Sam who always is very helpful and has a great attitude.
Jean S- Rating:
- 3.0
Who else rents moving equipment? U-Haul has a monopoly. And they know it.
Thomas M- Rating:
- 4.0
Customer did not leave a comment.
Raymond l- Rating:
- 5.0
Disclose prices honestly and realistically. Increasing the costs from $19 - $150 for one trip is ridiculous.
William J- Rating:
- 4.0
Very professional
Brian W- Rating:
- 3.0
Have more staff available in the business. Very efficient employees, but my truck was dirty and noone to go over vehicle with when I had questions at the time I was driving away from business
Dalia M- Rating:
- 5.0
Customer did not leave a comment.
matthew k- Rating:
- 5.0
Everything is great!!!
REGINA C- Rating:
- 5.0
Customer did not leave a comment.
Dennis S- Rating:
- 5.0
Customer did not leave a comment.
Austin B- Rating:
- 3.0
Chavez was the location I was told I was dropping the uhaul off to. When I arrived he told me he had no space, even though the parking lot was completely empty. I was then told I had to drive the truck 15 minutes down the road making me late for my next appointment. I will never recommend or use uhaul again.
Amanda J- Rating:
- 5.0
Customer did not leave a comment.
Marcelo Y- Rating:
- 5.0
Customer did not leave a comment.
Markiter B- Rating:
- 5.0
Customer did not leave a comment.
James H- Rating:
- 5.0
the cashier that helped me was very courteous and friendly.
perry C- Rating:
- 5.0
Best storage facility I have ever used. Everything was great. Highly recommend .
Richard H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Richard L- Rating:
- 5.0
Customer did not leave a comment.
Marty K- Rating:
- 4.0
very professional and courteous
Angelo R- Rating:
- 5.0
Customer did not leave a comment.
juan R- Rating:
- 5.0
Easy pick up location
David A- Rating:
- 5.0
Did a good job and fast
Ronald H- Rating:
- 5.0
Customer did not leave a comment.
Markiter B- Rating:
- 5.0
Customer did not leave a comment.
Mike B- Rating:
- 5.0
Customer did not leave a comment.
Gricelda S- Rating:
- 5.0
Very cool folks 🤓
Maria B- Rating:
- 5.0
Great people!!
guillaume M- Rating:
- 5.0
Customer did not leave a comment.
Alexis C- Rating:
- 5.0
Super fast service.
Leo B- Rating:
- 5.0
Customer did not leave a comment.
ester p- Rating:
- 5.0
Customer did not leave a comment.
Courtney M- Rating:
- 4.0
Customer did not leave a comment.
Howard I- Rating:
- 4.0
the air cond was not working well
Steven D- Rating:
- 2.0
Truck was dirty and also people were rude couldn't return the truck on app because it didn't work
Rachael W- Rating:
- 5.0
Customer did not leave a comment.
Nancy g- Rating:
- 5.0
Customer did not leave a comment.
ester p- Rating:
- 5.0
N/A
edward a- Rating:
- 5.0
Customer did not leave a comment.
Spencer T- Rating:
- 5.0
Customer did not leave a comment.
MILLARD E | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MILLARD E- Rating:
- 5.0
Customer did not leave a comment.
Elvia T- Rating:
- 5.0
Customer did not leave a comment.
Conrad B- Rating:
- 5.0
Thank you to the black man that help me check in outside in the parking lot. He did a good job.
Robert B- Rating:
- 5.0
Customer did not leave a comment.
Gregorio L- Rating:
- 5.0
No issues simple miscommunication about no credit on extra fuel. Would recommend letting the customer know that there is no extra credit for extra fuel in rental.
Ernesto H- Rating:
- 5.0
Customer did not leave a comment.
Aaron B- Rating:
- 4.0
Customer did not leave a comment.
Anthony S- Rating:
- 5.0
Customer did not leave a comment.
Charlisa B- Rating:
- 3.0
NEWER COMPUTERS, CUSTOMER SERVICE IS GREAT, UNFORTUNATELY THEY HAVE TO WORK WITH COMPUTERS THAT BREAKDOWN
cesar c- Rating:
- 5.0
As far as I'm concerned everyone and everything went as expected.. Perfect!!
Ronald A- Rating:
- 5.0
the lady that helped me through frustration (I forgot her name) she was very calm and helpful.
Andrea P- Rating:
- 5.0
I have rented from this place 4 times recently, and they have excelled everytime
Sandra G- Rating:
- 5.0
Great staff, the lady was very professional and helped us make this process that much easier.
Sabrina G- Rating:
- 5.0
Customer did not leave a comment.
Alfredo R- Rating:
- 4.0
YOU SHOULD ALLOW ENOUGH MILES TO COMPLETE BEFORE YOU CHARGE EXTRAS. 4.32 IS NOT ENOUGH TO ARGUE ABOUT BUT THE PRINCIPLE IS ENOUGH TO MAKE ME CHECK IT NEXT TIME BEFORE AND MAKE ADECISION ABOUT USING UHAUL AGAIN
Jerry B- Rating:
- 4.0
Customer did not leave a comment.
james G- Rating:
- 5.0
Our experience start to finish was fantastic, I honestly can’t think what could be improved as our experience was excellent.
Jairo R- Rating:
- 5.0
Staff is great.punctual. attentive. Got in got out within minutes for my reserved car transporter.
Rey A- Rating:
- 5.0
Customer did not leave a comment.
Keith M- Rating:
- 5.0
Customer did not leave a comment.
Conrad B- Rating:
- 5.0
Customer did not leave a comment.
Jake P- Rating:
- 5.0
Thank you for my experience amazing with the customer service team and after having such an awful experience the day before trying to get a U-Haul with the other chain you guys made up with it
David G- Rating:
- 5.0
The people you have running this location is excellent. They are beyond courteous and helpful. I have had the worst 60 days of my 81 year life. And can say truthfully that they made their part enjoyable. Thank You
nancy r- Rating:
- 5.0
Sa.e as above!!!
Margaret B- Rating:
- 5.0
Customer did not leave a comment.
Desmond M- Rating:
- 5.0
Great service great bunch of guys Will use again A1
James s- Rating:
- 5.0
Customer did not leave a comment.
Cristofina R- Rating:
- 5.0
Customer did not leave a comment.
Ana M- Rating:
- 5.0
Customer did not leave a comment.
Conrad B- Rating:
- 5.0
No comment U haul was great
steve l- Rating:
- 5.0
More appliance dollies on site would help. Excellent staff, two visits recently. I almost wish we weren't done!
Jon H- Rating:
- 2.0
Every time I have had to use this location, the truck barely runs, pick up time is awful even when u use the app. Takes at least an hour. When I return U-Haul makes errors like adding an extra dolly when I only had 1 or adding mileage. My recent return 2 miles were added so I had to go inside and have them adjust it which took 20 min. Overall it takes too much time to pick up and drop off and to have errors every time. Awful I absolutely hate renting U-Haul. Can’t wait to buy a truck so we never have to come here again. We HAVE to use U-Haul again next week and I already have anxiety over it. Truly hate using U-Haul
Shannon M- Rating:
- 5.0
Customer did not leave a comment.
Richard L- Rating:
- 4.0
Customer did not leave a comment.
maria l- Rating:
- 5.0
Always an excellent experience from customer service to serviceman hooking up the trailer.
JAMES B- Rating:
- 5.0
they are very helpful. not a stressful at all.
nancy r- Rating:
- 5.0
Easy pick-up and return, convenient hours. Hassle free. U-haul is what they do here. The day before we had rented a U-haul on Inez St and were dreading another U-Haul encounter, but this one on State St was a tightly run operation.
Jon H- Rating:
- 5.0
Great service, everything was easy and staff was helpful.
Xavier M- Rating:
- 5.0
Customer did not leave a comment.
matthew a- Rating:
- 5.0
Quick in and out
james b- Rating:
- 5.0
Customer did not leave a comment.
Brett H- Rating:
- 5.0
Nice people and super easy return.
ELIOT H- Rating:
- 5.0
Customer did not leave a comment.
nidya v- Rating:
- 5.0
Customer did not leave a comment.
Jose N- Rating:
- 5.0
Customer did not leave a comment.
BRUCE B- Rating:
- 3.0
Customer service from the staff was good, but tire pressure warning kept coming on…easy fix that should’ve been addressed before the van was rented to me. Van also had less than 1/4 tank of gas. Long wait for checkout even though I had a reservation.
Karma D- Rating:
- 5.0
Great experience
Vallerie G- Rating:
- 3.0
I rented a truck and I kept it longer then I first thought I was going to!! I extended my rent two times!! The first time I went into the office and it was good!! The second time I called and the guy at the costumer service line told me that the card I used was seen as a prepaid card!! I do not understand how it is seen as a prepaid but ok!! So he asked me if I had a different card!! So I told him my other card number!! I told him I didn’t want this card charged because I wanted it on my other card!! He told me that was fine I just had to tell them when I turned the truck in!! So I told them and they didn’t see that charge on my account!! So I got charged for the rest of the bill I did not understand why I had to pay more when they took it from the other card!! The lady told me that that charge did not show on the computer!! She told me that charge on the other card would drop off!! Well it hasn’t happened yet and I am on a fixed income and have bills I need to pay!! So I think it is very rude that because I could not go into the office and I called and put it on another card and it doesn’t show up on your computer!!!! I showed the lady my bank app and showed her the charge that has the UhAul name!! She didn’t seem to care!!
Debra M- Rating:
- 5.0
Customer did not leave a comment.
dustin g | Overall Experience- Rating:
- 3.0
Alarm goes off when opening storage unit. Storage not indoor like the TX facility I had before. Does not seem as protected or safe
Edwin H | First Impressions- Rating:
- 5.0
The manager was the absolute best when it came to customer service I see why he’s the manager!
Constance F | Overall Experience- Rating:
- 5.0
Are sales person was awesome
Ernest R | First Impressions- Rating:
- 5.0
The help is friendly and helpful. And it’s also very clean.
Alfredo N | First Impressions- Rating:
- 5.0
I rented from this same U-Haul in 2016 had a wonderful experience and I here I rented again in 2023 also had a wonderful experience all the staff members very polite,professional and helpful thank you U-Haul in Hemet Calif on State street I will truly recommend this place to anyone Thank you once again
Anise G | Overall Experience- Rating:
- 1.0
I was never able to pick up a truck. And you guys still took the money out of my account.
David S | Online Move In- Rating:
- 3.0
Idk how my stuff got so dusty.
Jeramey Z | Overall Experience- Rating:
- 2.0
The lady over the phone for U-Haul was very helpful. Got me a storage unit but once I went to the facility took almost 40 minutes to convince them that we had a storage there when he was rude and kept on saying the storage place was full. tried sending us 50 miles away From the storage unit I paid for it she finally realized that I purchased one and then we were able to get inside only 30 minutes later after they had to move a bunch of stuff out of the way in order to get to the storage. One of the gentleman couldn’t even run the forklift to move stuff out of the way. It was absolutely ridiculous.
Alan M | Online Move In- Rating:
- 4.0
Josie was very helpful to me and kind. I appreciate the positive energy. She made the process so easy to get set up which in turn made my life easy. Thank you.
ava h | First Impressions- Rating:
- 5.0
The entire staff were beyond professional and friendly. Everyone went out of their way to assist with some major issues that I had with my move. This is by far the best U-Haul store I have ever worked with.
Kirk W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Brillyance M | Overall Experience- Rating:
- 5.0
Awesome people work here. They provided great service and it was so easy to move in a storage unit.
Lacy L | Online Move In- Rating:
- 5.0
Good customer service!
Maela P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anthony B | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Frances N | Overall Experience- Rating:
- 5.0
The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.
Gayle Y | Overall Experience- Rating:
- 5.0
Everyone is nice and friendly.
Maela P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Gloria A | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tamara W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Gloria A | Overall Experience- Rating:
- 3.0
They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed
Christine B | Overall Experience- Rating:
- 3.0
When I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...
Winnie M | Overall Experience- Rating:
- 3.0
The only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.
brenda j | Overall Experience- Rating:
- 5.0
I loved my storage box and believe me I hated to leave but I’m moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!
Amanda M | Overall Experience- Rating:
- 5.0
Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.
GARRY G | Overall Experience- Rating:
- 1.0
All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.
Michael M | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Linette P | Overall Experience- Rating:
- 5.0
Spencer and Lyndsey are very helpful and accommodating.
Frank Y | Overall Experience- Rating:
- 5.0
Thank Guys for everything
evans t | Overall Experience- Rating:
- 5.0
Truck was clean - size was convenient
brenda j | First Impressions- Rating:
- 5.0
Excellent customer service.
Mary R | Overall Experience- Rating:
- 5.0
Awesome employees
Sandra G | Overall Experience- Rating:
- 4.0
Very helpful and friendly.
Mary R | First Impressions- Rating:
- 1.0
I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy
LORIE G | First Impressions- Rating:
- 5.0
great facility and customer service!
George L | Overall Experience- Rating:
- 5.0
great service
robert m | ReservationAdditional Services at this Location
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