Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nicole and Tina were fantastic. They helped me get things in truck and the young man Thursday night (I'm sorry I can't remember his name) stayed late for me since I got there at 5 min to close for boxes. He helped me pick out which ones I needed and carried them to my car.
Pauali F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roger K
Rating:
5.0
Customer did not leave a comment.
Dave M
Rating:
5.0
Top notch. The employees are a class act. I've been alive 55 years and the experience with your business was one of the best. They deserve a raise.
Christopher b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joseph C
Rating:
5.0
Customer did not leave a comment.
Ta R
Rating:
5.0
The staff helped from the time I arrived from Texas until I was able to move everything out on 4/6/24
Katharine S
|
Overall Experience
Rating:
5.0
All team members were helpful and the process was very smooth and easy!
Sarah M
Rating:
5.0
Wonderful staff, and extremely helpful to me when my circumstances were very difficult after the death of my husband. I will definitely use them again if I have the need, and recommend them to everyone who has a similar need! Best U-Haul I have ever used!
debbie c
|
Overall Experience
Rating:
5.0
You were very helpful and responsive. I returned the trailer with a sludge mess and offered to clean it up, but the team went above and beyond to take care of the mess I made. Great service! Sorry about the mess
Rene M
Rating:
5.0
Customer did not leave a comment.
DOUGLAS R
Rating:
4.0
Customer did not leave a comment.
Daniel G
Rating:
4.0
Back end needed to be swept out
Daniel G
Rating:
5.0
I don't have any recommendations for improvement and the customer service was great at the Council Bluffs, IA location. As well as the Waakee,IA location.
Matthew S
Rating:
5.0
Excellent service
Robert H
Rating:
5.0
Get more customer service technicians. I waited in line for 20 minutes with only 1 customer service agent helping people. Phone was ringing off the hook and he could not answer it because he was to busy!
Joseph M
Rating:
4.0
I reserved a dolly for my move and it was not put in the trailer during hookup. Got home before I realized I had no dolly for the move.
Cardale H
Rating:
1.0
please contact me. horrible experience.
Celeste P
|
Overall Experience
Rating:
5.0
Thank you Mike!
troy n
Rating:
5.0
Customer did not leave a comment.
Dan B
Rating:
5.0
The service team at the counter was professional and friendly. Great service provided.
michaela a
Rating:
5.0
Customer did not leave a comment.
Tom U
Rating:
5.0
Customer did not leave a comment.
Duawayne D
Rating:
5.0
Customer did not leave a comment.
dennis r
Rating:
5.0
GREAT HELP!!!!!!!!
Bob V
Rating:
5.0
Customer did not leave a comment.
Jacquie P
|
Overall Experience
Rating:
5.0
Nothing needed! All employees were pleasant, courteous & helpful !
galen g
Rating:
5.0
Great staff
Bryce H
Rating:
4.0
The truck had a horrible smell to it when we picked it up, we ended up cleaning the whole inside of the truck/seats and adding air fresheners. After that it made a huge difference.
Michael M
Rating:
5.0
Customer did not leave a comment.
Audra S
Rating:
5.0
The truck was not properly cleaned. There was coffee stains and some other stains all over the steering wheel as well as foot prints on the passenger side dash board but other than that, I needed the truck for only an hour to haul a large purchase and was able to do it super fast! Thank ya’ll so much!
Destinee G
Rating:
4.0
Fast and friendly service, returning the trailer was amazing, I didn’t even have to get out of my truck !
JASON B
Rating:
5.0
Customer did not leave a comment.
Harold K
Rating:
5.0
They do an amazing job and are so helpful! Such a friendly and helpful staff.
Daniel K
Rating:
5.0
I love working with uhaul but I wish the rate or price was little better if you use it for less than 4 hours I used it for 1 hour they should have a reburment price for half the price or so. Thanks
Matt V
Rating:
3.0
I have contacted a lawyer about the issue with Michael and my unit being auctioned yesterday.
Cheryll R
|
Overall Experience
Rating:
3.0
I have to say returning it was very confusing. Should be made more convient.
tammie M
Rating:
5.0
Customer did not leave a comment.
David S
Rating:
5.0
Very friendly and helpful people! Will be back!!
Sherrill M
Rating:
3.0
Picking up the equipment was okay. The employees were friendly, but the one who hooked up the unit did not listen to my concerns about a light on the trailer not working, blowing off my comment with 'it's just a dummy light'. If so, then why was the twin if this light active?
Dropping off the equipment was painless, too. Just rolled up under the canopy, disconnected the unit, then head on our way.
Unfortunately, offloading the trailer into my storage unit at the Council Bluffs location ended in us almost getting trapped behind the gate. Apparently, your clerk closed the access gate mire than 10 minutes before the business closed without making sure the lot was empty first. I tried calling the store, but no one answered. Again, this was before the stores closing hour of 1900. Fortunately, the employee responsible for hooking up rental equipment was outside doing just that, so I was able to get his attention and get let out.
Annoyingly, he tried telling us that access to the storage units was limited to business hours. I already knew that and our departure was at 1850.
William S
Rating:
3.0
Customer did not leave a comment.
ROBERT F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER D
Rating:
5.0
Customer did not leave a comment.
Jamie P
Rating:
5.0
The moving company really did a great job. I was very happy with their work.
Sarah b
Rating:
5.0
Great friendly service.
RONALD H
Rating:
4.0
Customer did not leave a comment.
Larry P
Rating:
5.0
The staff at this location were absolutely amazing. Super friendly and helpful. Thank you for all you guys do.
TINA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David W
Rating:
5.0
Mallory (I think that’s her name) was friendly, helpful and hard-working. I really appreciated her bright attitude and helpful advice to an old guy (me!) who hadn’t rented anything in a long time! Bless her heart!
MICHEAL H
Rating:
3.0
Customer did not leave a comment.
Zachary s
|
Online Move In
Rating:
5.0
I
ashley c
Rating:
5.0
Customer did not leave a comment.
Thomas H
Rating:
5.0
Excellent customer service
Craig S
Rating:
5.0
Customer did not leave a comment.
CESAR R
Rating:
5.0
The woman that helped me was great.
Bob V
Rating:
5.0
The general manager was amazing. She was very courteous, charismatic and accommodating. The equipment was dirty though.
Chris D
Rating:
5.0
Customer did not leave a comment.
DAVID O
Rating:
5.0
Customer did not leave a comment.
jason m
Rating:
5.0
The pre-check-in option makes this process so easy. I was in to pick up and drove away in about 5 minutes. Same with the dropoff. In 5 minutes I was back in my car and driving home. rates are reasonable as well.
Gary S
Rating:
5.0
Customer did not leave a comment.
timothy h
Rating:
5.0
They were very helpful and nice. Pleasant experience.
Jeff F
Rating:
5.0
Customer did not leave a comment.
eric H
Rating:
5.0
I ended up in the hospital for a few days and tryed to get a hold of them on the day it had to be back.and it was difficult to talk to someone so i had to try tge chat thing the next morning the day after that a lady called me said they were gonna call it in stolen i was in the hospital the day before they charged be 498 dollars and said I had till before 330 to have it back mind you I just got outta the hospital for a minor stroke they told me it was 19.99 a day plus milage i added it all up and it wasnt 498.
tanya c
Rating:
5.0
The kind and passionate service I received from Mallory was more then I could have imagined. She made my transition so much easier on me. So MALLORY AGAIN THANK YOU FOR THE EXCELLENT CUSTOMER SERVICE.
SANDREA H
Rating:
5.0
Customer did not leave a comment.
collin b
Rating:
5.0
Customer did not leave a comment.
Miranda R
Rating:
5.0
Customer did not leave a comment.
AARON B
Rating:
5.0
Customer did not leave a comment.
TERRY B
Rating:
4.0
Customer did not leave a comment.
Cordero S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven H
Rating:
2.0
I asked for 68144 and got Council Bluffs. Buy a map
Collin M
Rating:
5.0
Customer did not leave a comment.
Brody W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keri T
Rating:
4.0
Customer did not leave a comment.
TERRY B
Rating:
5.0
Customer did not leave a comment.
Diana H
Rating:
5.0
Customer did not leave a comment.
Mychal M
Rating:
5.0
Customer did not leave a comment.
Everett G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David W
Rating:
5.0
Great friendly service and helpful with connecting and disconnecting equipment!!
Brandon B
Rating:
5.0
Always do a great job!
Daniel K
Rating:
5.0
Very friendly staff, quick service
Tiffany M
Rating:
5.0
The staff is always polite and helpful. Always a nice chat.
Rubin R
|
First Impressions
Rating:
2.0
Staff was very unprofessional, then we brought back our equipment the same day and we got charged for 2 extra days. Thankfully we are getting it refunded but not a pleasant experience.
Lenny S
Rating:
1.0
The manager, I think her name is Ms. Carver, at location 721 32nd Ave Council Bluffs, IA was rude on numerous occasions. On the phone and in person. She is the reason I moved my stuff out of there.
All the other staff was very nice and helpful.
Angela P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jakob K
Rating:
5.0
Customer did not leave a comment.
CHERYLE R
Rating:
3.0
first of all i was suppose to get a phone call between5 and 6 pm no phone call . next no heat for over 6 hr. the heater blowout cold air. it rain the wiper where not the best. did bother to show me the inside of cab to be sure i new where everything was
Terry B
Rating:
5.0
Great customer service. Will recommend to friends!
katharine K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
robert s
Rating:
3.0
I was harassed to get a return time and day in, yet despite 4 days being included in price and returning it in under 2, I was not given half of my money back. If this is a policy the company protects, then they are more selfish and inconsiderate than expected. Do not push your customers to get a return time in if their is no incentive or logical reasoning to me hindering and rushing myself in the moving process. Despite this the employee and location was quick, no questions asked. I drove up to returns, they came and took it, and I was politely sent off. However, I was asked over an hour later to complete check in, despite already dropping off the trailer. There seems to be a lackluster push towards completing paperwork and check ins across both locations I went to, although they are multiple states across from each other.
Jordan D
Rating:
5.0
Very helpful and respectful
Denis H
Rating:
5.0
Customer did not leave a comment.
David V
Rating:
5.0
Friendly Staff!!
Duell S
Rating:
3.0
Customer did not leave a comment.
Robin G
Rating:
4.0
Customer did not leave a comment.
Katharine S
|
First Impressions
Rating:
2.0
I am not very happy that I got a call the day before I was suppose to pick up the truck in Harlan, IA and was told Harlan didn't have a truck for me there. Is it not your responsibility to have a truck there since I put the request in about 3 weeks ago? I am not sure I was compensated enough for the trouble and how far out of the way it was to pick up the truck in Council Bluffs instead of Harlan. Council bluffs is 40 mile where as Harlan was only like 12 miles from Avoca where I moved from to Council Bluffs. So instead of 52 miles I went 90 miles. It was inconvenient to say the least.
Heidi H
Rating:
3.0
Doing the contract prior to hooking up the trailer, then changing it in the system after I've left, means the paperwork I have if I get pulled over is not valid.
Additionally, as a former U-Haul employee I can saw with certainty, no location should ever have only 1 employee on the clock at any one time. Having 1 employee opens you up to liability if they get hurt and there's no one there to even call for help. It also leaves your store, and cash drawers unattended with the CSR is in the lot pulling a truck, checking one in, hooking up a trailer, etc. And I can't imagine trying to install a hitch or fix wiring, with only 1 employee.
ben o
Rating:
5.0
Customer did not leave a comment.
Caitlin C
Rating:
2.0
They used no pads and many many things were ruined or scratched. They were late, and only used 5 of the 6 containers. We would never have used them. Would never use them again and they should not have been recommended to us. To anyone.
Jean A
Rating:
5.0
Customer did not leave a comment.
SHANNON H
Rating:
5.0
Loved the staff they were so welcoming. Definitely will use again in the future! Merry Christmas!!!🎄🎁
kelly w
|
Overall Experience
Rating:
4.0
Well a lot of times the inside of enclosed trailers floors are in need of a good power washer once over. The bottoms of everything gets pretty gross which then gets transferred to the carpet or floors of the house. I could go on…… but. Floors are the worst part by far!!
Stuart B
Rating:
5.0
Customer did not leave a comment.
Brian G
Rating:
5.0
Customer did not leave a comment.
Zachary K
Rating:
5.0
Customer did not leave a comment.
Pam P
Rating:
1.0
Customer did not leave a comment.
Richard H
Rating:
5.0
Customer did not leave a comment.
Bradley O
Rating:
5.0
Customer did not leave a comment.
Blake M
Rating:
5.0
This particular location is excellent. The staff was accommodating and friendly, and the equipment was clean and well maintained. This is different than my experience with U-Haul 20+ years ago. Keep up the good work. We will come back tio this store if the need may arise in the future!
Drue P
Rating:
5.0
Customer did not leave a comment.
William M
Rating:
5.0
Put size of box first and mom’s attic as a separate size!
David M
Rating:
5.0
Nothing everything was great
Debra S
Rating:
5.0
Customer did not leave a comment.
Gary C
Rating:
5.0
Customer did not leave a comment.
Timothy M
Rating:
5.0
Customer did not leave a comment.
Josephine A
Rating:
5.0
Tina was fantastic!
Kara S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james c
|
Overall Experience
Rating:
5.0
I signed a contract for a Pick-Up truck with U haul on 11/05 and returned it on 11/07 after closing. When I signed the rental agreement the agent told me that the paperwork he gave me should be to the truck I wanted so I just took him at his word. I didn't physically do the check out report on the vehicle I just him for his word. When I returned the truck I realized I had the paper
work to another truck. I wrote down all the information for the vehicle I had and first thing the next morning I called our Manawa location in Council Bluffs, Iowa and spoke with the GM Mallory Carver, who assured me that they figured it out and everything was transfered to the right vehicle and it was okay. Thanks Mallory for taking care of your customers, you've gone above and beyond for me!
Tina R
Rating:
5.0
Customer did not leave a comment.
Grant W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kurbie s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jennifer m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Josefina H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julia S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heidi K
|
Online Move In
Rating:
1.0
Everything was very nice well taken care of and everybody was very nice and I will recommend it and I may use it again thank you so much
Barbara P
|
Overall Experience
Rating:
5.0
The constant increases in rent was an inconvenience !
Barbara R
|
Overall Experience
Rating:
5.0
It was easy to obtain this storage unit! Which was perfect for me at the time I needed it. Everything was ready to go. I had a situation where I was charged the first month, even though it was supposed to be free. I called and the staff took care of it immediately and made it right.
Everything was effortless renting through them. The unit was clean, secure, and the staff was running it efficiently.
Sarah P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeri S
|
Overall Experience
Rating:
5.0
Fast friendly staff and great equipment.
Grant W
|
First Impressions
Rating:
5.0
My only complaint was the price every month. I found that to be the ONLY reason I wouldn’t recommend UHaul. Otherwise I’d absolutely recommend.
JESSICA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dylan S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharla P
|
First Impressions
Rating:
5.0
Uhaul came through for us when we needed immediate help. We had not planned on needing anything from Uhaul so we had no reservations. Not only did they go above and beyond for a trailer last minute but they also gave us a storage unit free of charge for the first month. When we got to the unit it was to small. So once again Uhaul came through last minute and got us a bigger unit. I would 💯 % recommend U-haul. 👌 P.S. Pensky wanted over $1000.00 for the same thing that Uhaul got us for $127.00. Just saying.
Vonda B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dustin J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jeremy B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dustin J
|
First Impressions
Rating:
5.0
The staff there was great and very helpful. U-Haul as an overall company, Sucks! I will never ever even consider using U-Haul in the future. On Apr 27th we needed to check out of a hotel and had acquired a good bit of stuff and needed a truck to move everything. First I had enough money for the truck and the mileage but not the deposit that was being required... A friend ended up helping me out with money for the deposit so I went back and started the process of renting the truck. Toward the end of the process I was told that I had to call this number to clear something up before they could rent the truck to me. I ran into this once before about 2 months prior, which I cleared up within 10 minutes and rented the truck and was on my way. I have rented three or four trucks since then so I was a little confused as to why I was having to go through this process again but nonetheless I called and come to find out that U-Haul just decided not to do business with me anymore. Would not tell me why even though I asked repeatedly and frankly I feel that I deserve some kind of explanation, because I have rented several several trucks from U-Haul and two storage units. After getting nowhere with the representative, I rented a truck from Penske picked up my stuff at the hotel and immediately went back across the road to U-Haul and emptied out one of my storage units! Next week I will empty out the other storage unit and I will never use U-Haul ever again and I will make sure I tell my company and all my friends not to use U-Haul for their storage or transportation needs!
The stress level that y'all put me and my wife through was unexcusable and I will be reporting you with negative remarks to Better Business Bureau.
Kavin Cannon
Kavin.Cannon@yahoo.com
531-270-9520
KAVIN C
|
Overall Experience
Rating:
3.0
Well What I paid and all the time I've been there. I could have bought a storage unit for my own
JON H
|
First Impressions
Rating:
5.0
Customer service was great and fast the employee that help us help another customer at the same time that was impressive.
Jennifer B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gina M
|
First Impressions
Rating:
5.0
The staff at this location are always fantastic. I have had the need to utilize them on many occasions for both personal and work, and each time they are kind, courteous, and professional.
DALE N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROLANDA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brianne T
|
Overall Experience
Rating:
5.0
Our storage unit was not clean after the previous renter but we just set the items outside the door
John W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas R
|
Overall Experience
Rating:
5.0
Malory was amazing to work with. She was so helpful and made our experience amazing. Thank you again Malory for all your help
Leslie F
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Teresa B
|
Overall Experience
Rating:
4.0
The cealing had a hole in, some water leak on some of our totes.
Floyd A
|
Overall Experience
Rating:
5.0
Great people fast service, knowledge
Floyd A
|
First Impressions
Rating:
5.0
I'm one satisfied customer I must say. The staff you have at the Council Bluffs IA location is amazing. I have rented U-Hauls in the pass but never had the level of customer service I had at that location. I rented a storage unit as well as a U-Haul truck and they were very helpful Ashley for one is the best Davonte and Robert was very helpful and patient with me. They all deserve something from the company for the level of customer service they all gave me and it was every single time I went in there they all was very busy with others but would still help me out. I never do reviews but I had to gave credit were credit was do.
Sema M.
sema m
|
Overall Experience
Rating:
3.0
Better maintenance to the units, door seal need replaced, dirty floor
More accurate sizes of the units including door opening size.
If you want an excellent rating, you have to make your self an EXCELLENT facility!
Nicholas R
|
First Impressions
Rating:
5.0
Staff was very helpful
Scott M
|
First Impressions
Rating:
5.0
After a very long, four days of traveling from Miami to Omaha, Brian at the front, met us with a smile, professionalism, and a refreshingly cordial attitude. We had substantial issues with the Miami crew and Brian helped and corrected those errors. We were genuinely grateful for his assistance. We also had need to interact with several other staff members at this location, each of which were professional and helpful. Thank you for such a wonderful service after a very long moving process.
DALE N
|
First Impressions
Rating:
5.0
Everyone was incredible! Everything that could go wrong on my move did and U-Haul at Manawa worked with me .. from giving me an extra day at a low rate on my rental .. to helping me with a storage unit. I could never express my appreciation! Thank you!!
mary y
|
First Impressions
Rating:
5.0
It was okay ok 💯💯💯💯
Kevin l
|
Online Move In
Rating:
5.0
Easy storage. They offer repurposed truck beds as storage units without temperature control. Only difficulty is the lock at the bottom, which is difficult to reach/unlock (because it was previously elevated as a truck bed).
SARAH A
|
Overall Experience
Rating:
5.0
Conveniently rented online and moved out online really no interaction with staff
Dennis A
|
Overall Experience
Rating:
1.0
No credit for unused time with the storage unit
Duncan M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aaron B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reni R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
eugene b
|
First Impressions
Rating:
5.0
The staff was very prompt in helping me with my issue.
Kevin S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
|
First Impressions
Rating:
4.0
It was a pain using the clicker for getting into the storage units. The 10 o’clock end time is crazy when you are moving and may not be able to get everything out.
Paul B
|
Overall Experience
Rating:
5.0
The staff at this location have always been very helpful when we know moving can be stress ful these employees do their absolute best to help take care of us
Brenda A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TROY S
|
Overall Experience
Rating:
2.0
1. The gate remote never worked when we went after hours to access the unit. We’d always have to go back during business hours to get a new remote.
2. One time we showed up and the staff had put a lock on the unit indicating it was ready for another tenant. I had to go to the store and they had to come out and unlock it.
3. With any of these occurrences it seemed like it would take way to long to resolve whatever issue was at hand. It would usually take them 15 min to figure out a solution.
Zachary N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan I
|
Overall Experience
Rating:
1.0
They don’t report that I live that unit and then try to charge me for another month payment
Ramon M
|
Overall Experience
Rating:
4.0
Overall they've always been fair and nice people with helping.
However; I feel the prices on storage are a little much!
Pam P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TROY S
|
First Impressions
Rating:
5.0
The staff made things right when the computers screw up. Thank you, Taylor Cavanaugh, for your help.
John H
|
Overall Experience
Rating:
5.0
Did not cancel moved into a bigger unit still with U-Haul just system act up
Joseph M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
|
Overall Experience
Rating:
4.0
The only problem I had was that I was supposed to have 24-hour access and I came there one night at 10:15 and the gate would not open. This was why I obtained storage elsewhere.
Also, the required padlock was very difficult to unlock. It took several minutes of struggle every time I tried to open it.
I was able to rent a garage that is literally six times the size of my Uhaul unit, for $18 less a month. My Uhaul unit was way overpriced for its size.
The location and layout of the facility was very convenient, and your staff was friendly and helpful.
Deanna B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SARAH A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chris R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teri k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa B
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
jeffrey k
|
Overall Experience
Rating:
5.0
Guy that helped me was super helpful!!
gage g
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CANDICE B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER W
|
First Impressions
Rating:
4.0
The only thing that was upsetting to me was. Because my storage door had issues and I'm a diabetic and became over heated in the wait time for office to fix it. Hoping I'll be able to get in it ok.
Pam P
|
First Impressions
Rating:
5.0
Thanks
Jeff O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reni R
|
First Impressions
Rating:
4.0
I work nights & there fore sleep during the day. I would like later access. The world doesn't revolve around my schedule though. It's all good.
David C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
diane d
|
First Impressions
Rating:
5.0
Gracias a louis (Luis ) que me asistió en todo momento un excelente servicio al cliente
NORMA K
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Zachary M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reba R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oathie R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew K
|
First Impressions
Rating:
3.0
The only thing that was gross was the used Condom that I found. I appreciate that you looked at the cameras to see who likely shoved it in the unit. You all were helpful and great to work with.
Natalie E
|
Overall Experience
Rating:
5.0
My belongings are kept safe and the gated entry love it
MATTEW O
|
Overall Experience
Rating:
5.0
The restrooms were extremely clean. Very friendly staff.
Chuck W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Craig K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
christy g
|
Overall Experience
Rating:
5.0
The lady who helped me was and always has been so helpful and always jumped on any thing I needed without hesitation. Always listened to any thing I needed and without hesitation always helped and with out time passing by or having me come back or call back, she's always fixed or resolved any issue immediately." My storage and belongings were equally as important to her as much as they are to me. " It's how she always handled it. U-Haul manawa is def. A great place that's definitely all for the customer and lending a helpful hand. Thank you guys...
I'd recommend Uhaul manawa to anyone needing a safe secure place to store your life.
Worry free
Very secure
Very convenient
Location is perfect !!
Amanda C
|
Overall Experience
Rating:
5.0
I still have a big storage with you & im very satisfied with the storage I will always be doing my business there
Kimberly P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natalie E
|
First Impressions
Rating:
2.0
The cost of the unit and the lack of cleanliness would be why I would not recommend this facility.
martina h
|
Overall Experience
Rating:
5.0
Excellent service as well as exceptional customer service. Best experience I've had to date.
Sarah A
|
Overall Experience
Rating:
5.0
Everything was perfect, from checking in for my truck and unit to returning everything was super nice and easy.
Devin O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
HAYLEY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kalala L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jacob d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tabitha W
|
First Impressions
Rating:
3.0
The gate was open or broken most of the time. I was paying extra 10 dollars a month for a key to have access after hours and it was broke most of the time. They should of took that 10 dollars off my account knowing that the gate was broke The card reader really never worked. The staff was always very helpful and polite. I didn't like the fact that almost ever 6 months my rent would go up because uhaul did work to the property I shouldn't have to pay for uhaul to upgrade their property. I was there 6 years if anything I should of got some kind of discount.. One of the main reasons I got all my stuff out is because the cost always going up and I couldn't even get a discount when I rented a truck.
Emily A
|
Overall Experience
Rating:
5.0
Friendly staff was helpful, and despite a skin condition i have that normally garners negative reactions from many staff members elsewhere, here i was never treated less than any other customers. Even when i broke a key off in my lock, the staff was helpful and friendly for/to me.
Definitely suggest this over all other storage options in council bluffs. Alsothe first month rent free after renting a uhaul truck was immensely helpful and a wonderful option i hope stays part of the business model.
Cory K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nicole S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kalala L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven P
|
Overall Experience
Rating:
5.0
Manager is amazing. Very helpful.
Kristen G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
candace w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeff t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doug M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Transitions b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jeff c
|
First Impressions
Rating:
5.0
Always very satisfied with the service i receive from the uhaul company in manawa. They have helped me out and are very friendly and helpful.
TANYA M
|
Overall Experience
Rating:
5.0
Nice and clean and good to see it open 24 hr
Marvin B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nicole S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Courtney A
|
Online Move In
Rating:
4.0
The young lady was very friendly and extremely polite.
bernadette w
|
First Impressions
Rating:
5.0
Always had great and friendly service here.
Scott M
|
Overall Experience
Rating:
4.0
Overall we had a good experience. While our contents got extremely dusty while in storage, when we closed out the unit and discussed this with the manager she was quite understanding about this and the other minor issues we had experienced and went above and beyond to correct the issue.
SCOTT J
|
Overall Experience
Rating:
5.0
Kaylin and the other employees were pleasant and helpful.
Kenneth M
|
First Impressions
Rating:
2.0
We could not even lock our unit. After being told it would be taken care of multiple times, we tried accessing our unit 4 different times and we were unsuccessful. We still have yet been able to access our unit to move things in.
Aaron K
|
Online Move In
Rating:
5.0
The staff and the management are very knowledgable, helpful, and friendly on every visit. I most definitely would and will recommend UHaul to friend
James R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kenneth c
|
First Impressions
Rating:
5.0
The entire team was dedicated to providing great customer service. My move was not easy and they were very accommodating to my changing needs. Even when it meant that I had to go to another facility, they were understanding and helped me out. I’d recommend this team to anyone. They helped make up for a poor experience I had in North Dakota. Thank you and great job!
Trevor M
|
Overall Experience
Rating:
5.0
I rate the manager’s performance at 125%. Staff is friendly too.
Andy B
|
Overall Experience
Rating:
5.0
The access code is inside the sliding gate?
Kirk K
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
RANDALL C
|
Overall Experience
Rating:
5.0
I have always rented a Uhaul at this location and the staff is amazing and Very respectful. When I rented a storage unit from them, it was clean. They always were very nice. If I need a storage unit or Uhaul in the future I’ll definitely go to this location.
Amanda B
|
Overall Experience
Rating:
5.0
Great staff! Efficient and courteous as can be.
Sean F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KIRK A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DUAINE M
|
First Impressions
Rating:
5.0
Thank you and I will definitely recommend people to you
Sylvia N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Becky W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deborah A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard H
|
Overall Experience
Rating:
5.0
If I or anyone I know need a storage unit or a truck I would highly recommend this facility
brad v
|
Overall Experience
Rating:
5.0
Robert was very good to work with and very helpful
brad v
|
First Impressions
Rating:
5.0
Robert was very helpful in making the selection on the right sized unit to rent.
Richard H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darren O
|
Overall Experience
Rating:
4.0
Wish hours were like an hour later . Much easier since most people don't get off work till 5 or six anyway.
Krystal F
|
Overall Experience
Rating:
5.0
They were very helpful and everything went smoothly.
TJ T
|
First Impressions
Rating:
5.0
Extremely helpful in getting me on the road.
Above & beyond accommodating!
Virginia P
|
Overall Experience
Rating:
5.0
Above & beyond helpful. Robert & friends were super!
Virginia P
|
First Impressions
Rating:
1.0
Lost my reservation. Agent was not able to accurately advise on what I needed. Driveway in front of the storage unit was VERY icy.
Melissa C
|
First Impressions
Rating:
5.0
Serve was excellent. Facilities are well maintained.
Tiffany C
|
First Impressions
Rating:
5.0
All locators I used were extremely helpful and cooperative!
Elizabeth B
|
Overall Experience
Rating:
5.0
Always helpful, friendly, and professional staff great prices I’ve dealt with uhaul for awhile and if I needed to would go right back great pricing great staff making life a lot easier.
Mike W
|
Overall Experience
Rating:
4.0
Uhaul staff and equipment is always in hreat condition with me
LINDA C
|
Overall Experience
Rating:
4.0
Robert was great. He was literally running the show as others worked the desk at check out. Very efficient
stephen n
|
Overall Experience
Rating:
5.0
The manager made my experience the quickest & easiest I've ever had with U-Haul!
SHERRI S
|
Overall Experience
Rating:
5.0
Very pleasant staff easy to work with and met all my needs.
kelly w
|
First Impressions
Rating:
5.0
Robert was so helpful and nice! So was the guy in DM -
Gail S
|
Overall Experience
Rating:
5.0
Awesome place!
STEPHANIE N
|
Overall Experience
Rating:
4.0
very convenient
Jack J
|
Overall Experience
Rating:
5.0
The storage unit was easy to find, had plenty of space and was clean.
Augusta C
|
First Impressions
Rating:
5.0
Outstanding customer service. All employees were professional and helpful.
Randy M
|
Overall Experience
Rating:
5.0
Everyone was so incredibly helpful.There were several logistical worries that needed to be worked out; and U-Hauls staff was brilliant in alleviating all my concerns. Thank-u!
Jeanette S
|
Overall Experience
Rating:
5.0
Very helpful!
Gail S
|
First Impressions
Rating:
5.0
Mr Danner was super awesome and helpful!
Gail P
|
First Impressions
Rating:
5.0
Good people
Patrick M
|
Overall Experience
Rating:
5.0
Absolutely fabulous service. I didn't get the name of the gentleman that helped me, but he listened patiently and helped me come up with a storage solution! Thank you!
Jeanette S
|
First Impressions
Rating:
5.0
Great service from start to finish.
jerry c
|
First Impressions
Rating:
5.0
Great location with excellent staff.
Michael B
|
Overall Experience
Rating:
5.0
Good customer services
Juan L
|
First Impressions
Rating:
5.0
Very professional, smiled great customer service
Mindy M
|
First Impressions
Rating:
4.0
He was a new employee but was knowledgeable and helpful.
Freddy H
|
First Impressions
Rating:
5.0
Good people
Ray B
|
Overall Experience
Rating:
5.0
The staff at the Council Bluffs’ office were super helpful and friendly! I highly recommend them!
kirk C
|
First Impressions
Rating:
5.0
Thanks for delivering I-Pod a week early!
betty t
|
Overall Experience
Rating:
5.0
Best in area hands down
Dane B
|
Overall Experience
Rating:
5.0
Staff at this uhaul location in Manawa was very helpful as well as understanding. I would definitely recommend this location to anyone.
Josh C
|
Overall Experience
Rating:
5.0
I was pleased with the service I received from this place along with the convenience of there mobile u box it worked perfect for my move thanks I highly recommend this company and there mobile u box
Sam R
|
Overall Experience
Rating:
3.0
There was always new staff everytime we stopped in. Some were not friendly and would argue with customers. That's when new staff would show up. Feel like I never saw the same person twice.
STEVEN C
|
Overall Experience
Rating:
1.0
When I went to get things from my storage unit there were screws on their road, needles to say I ran one over that cost me to need a new tire and $216. I'm A single mom i can't afford this crap!! Very
carrita s
|
Overall Experience
Rating:
5.0
These people here have been great to me help me out a lot I'll continue to do business with them
Ray B
|
Reservation
Rating:
5.0
Excellent service including pick up when done
ronald L
|
Overall Experience
Rating:
3.0
Did have a problem paying over the phone. Employee said payment went through when it didn't.
Adrian S
|
Overall Experience
Rating:
1.0
This email is not Justin t. Quit emailing me bills.
Adam C
|
Overall Experience
Rating:
4.0
Staff was excellent and facility and equipment was good. Small glitch with the check out software, it overcharged significantly the first time through but was corrected when I pointed it out.
rick s
|
Overall Experience
Rating:
4.0
During heavy rains water got in our unit. We kept things off the floor so nothing was ruined.
sherlene e
|
Overall Experience
Rating:
4.0
UMMM, let's see if I can type something with less than 200 characters. Well I was given a small on end space. it was convenient enough for me to get in and out when needed. The staff was helpful. Thnx
david j
|
Overall Experience
Rating:
5.0
Great Experience
JOEL D
|
Overall Experience
Rating:
3.0
Grounds & office were clean but the amount of dust that accumulates inside the storage unit is was extreme. Access hours not always convenient.
