Customer Reviews for U-Haul Moving & Storage of Downtown Kitchener

Rating:

5.0

Good job as well Thank you

Rating:

5.0

Quick and friendly service

Rating:

5.0

Great experience thank you

Rating:

4.0

The debit machine wasn't working properly. Maybe do a check on it prior to opening.

Rating:

2.0

A clean truck that doesn't smell like B.O., is cleaned out (garbage between seats) and accurate billing. Reserved a regular dolly which wasn't available and was given an appliance dolly and told it would be for the same price - then I was charged full price. Assistance loading the truck would've been helpful. (Bought boxes, appliance dolly).

Rating:

4.0

There was an issue with billing post drop-off, but it was quickly resolved! A great sign for great customer service.

Rating:

4.0

Although it wasn't a very convenient location. It did have what I required.

Rating:

5.0

Excellent service. Staff were very helpful. They got my equipment very quickly

Rating:

3.0

Uhaul central bookings are messed up and will destroy the company

Rating:

5.0

Very good service

Rating:

5.0

I had a much better experience at this location than your other location on Fairview Road (Kitchenee)

Rating:

3.0

Cleanliness requires for equipment as well as availability of it. Make sure your truck is clean and drives smoothly in terms of acceleration before giving it to customer.

Rating:

1.0

FUCK UHAUL! nothing but waste of time...

Rating:

1.0

Bad

Rating:

5.0

The customer service at this location is especially good. The one improvement I can think of is not to store the upsell dolly and blanket in the back of the truck. If I needed that stuff I would have rented it. It was taking up valuable space that I’d paid for.

Rating:

5.0

Everything is excellent

Rating:

5.0

The employees were awesome, attentive, and efficient. They had great customer service, and the trucks/store were clean and well organized. Keep up the great work guys! It seems this location could use more 20' trucks though.

Rating:

4.0

They were accommodating and efficient. And all of the staff was friendly.

Rating:

5.0

#nailedit

Rating:

3.0

There was a scratch on the vehicle that I didn’t notice and was not having the “x sticker”. When I got back, the employee started blaming me for the scratch and was about report that on my booking, which eventually would have been caused me extra money. I didn’t accept that since there was nothing happened from my side to cause that scratch. Later on the employee called someone and confirmed that the scratch was on the vehicle before. I’m glad that I didn’t have to pay for it. But the struggle that I faced during the post inspection was not acceptable.

Rating:

5.0

The truck was in clean and perfect condition!

Rating:

5.0

No improvement needed. Everything was as planned.

Rating:

5.0

Great

Rating:

1.0

I felt overcharged and the staff were not able to explain the breakup of price

Rating:

5.0

Inside van in back was dirty.. wasn't cleaned.. we had to lay something down to protect furniture

Rating:

5.0

Is a very nice people and they explained everything to the customer,I’m very very happy .

Rating:

3.0

Let customers know online exactly where the location would like the vehicle dropped off (under the canopy).

Rating:

5.0

Great job by the UHaul crew from the both sides Canada - US. Great experience, easy and smooth process to pick up and dropp off the truck

Rating:

5.0

Quick, easy, affordable. Great service!

Rating:

4.0

Staff was friendly, helpful and knowledgeable.

Rating:

5.0

Process for vehicles taking is too long They took aprox 45 mnt and than also they cant do contract online. They did process manually I feel little unsecured for payment because they took my credit card for manual process. Vehicle cabin foot floor is too slippery because of the polished the floor which is unnecessary.

Rating:

5.0

Tanks…

Rating:

1.0

The amount I was invoiced was almost double what it should have been. After a couple of phone calls to try and straighten this out which included sending photos of before and after odometer I still had to go to the store to finally straighten it out. Even then it took another day to credit the original invoice on my credit card statement. Very disappointed with the amount of time I had to spend to straighten this out. Best regards Mike Bliss

Rating:

5.0

Awesome

Rating:

5.0

Very good

Rating:

5.0

Efficient rental process. Lots of vehicles. Busy location. I was disappointed that per km price had jumped to $1.09, especially after renting 2 days later from Brantford uhaul and finding that they were still charging 89 cents per km.

Rating:

1.0

I'm very upset with the service as a whole. Firstly, the service at the counter was not good. Second, I asked about Dolly and the attendant told me it would be inside the truck. When I went to pick up the truck, there was no dolly inside. I quickly returned to the store and the attendant had already closed the store and left. And lastly and most regrettably, when I went to do droppof the app did not complete the process when entering the credit card. It always gave the information denied. I tried with two different credit cards. So, I took photos of the odometer to protect myself and placed the key in the location indicated on the dropoff. To my surprise I saw today that I was charged 5 (FIVE) times on my credit card!!!! There were four charges on the RBC card and one on the National Bank card. Now I will have to go back to the store to ask for a refund on these charges. In short, the experience was terrible from start to finish!!!

Rating:

5.0

Our Customer Support was very helpful and very knowledgeable.

Rating:

5.0

Some times shortage of workers. Other is good

Rating:

5.0

Friendly staff. Helped me even while going home.

Rating:

1.0

Same experience as always. App tells us to pick dropoff location, won’t let us. Supposed to get a call Friday to confirm our booking, no call. Reserved a truck and a dolly, no dolly, AFTER moving our pickup location to a different CITY to have a dolly. Told they are 1st come 1st serve but wouldn’t let us have the 1 they had there because somebody else called about it. Moved our drop off town from anywhere near us to much farther away. Kept saying they were adding extra km’s to accommodate but we got charged extra km’s. Received 3 different totals for how much the extra charges were, 2 totals shown on app & 1 in an email. Drop-off location didn’t know we were coming, and the one we wanted but weren’t allowed to have for some reason then calls us looking for truck. It’s not this location that sucks, it’s U-HAUL. In past experiences they have: given us a much smaller truck than reserved/needed; moved our pickup location to a different city without telling us until we got there; and given us a truck with a punched-out ignition, completely inoperable, and blamed it on us when we’d just walked out, seen it, and walked right back in, then argued with us FOR SEVERAL HOURS before deciding to find us another truck. Always a horrible experience with U-Haul.

Rating:

5.0

Good service and new , well maintained vehicles.

Rating:

5.0

seamless and efficient process. customer service rep was excellent and professional

Rating:

4.0

Helpful staff. Awkward moving to second floor.

Rating:

1.0

Will never use this sevice again in my life

Rating:

4.0

The snow had not been cleaned off my truck and the box door was frozen so I really struggled to open it.

Rating:

5.0

Always more smiles!!

Rating:

4.0

When I returned the truck and explained the challenges, I would have appreciated a thank you for your information we will take that into account and see how we can better coordinate our reservations and pick ups rather than the there is nothing we can do. I did let him know that he could look at the latch lock that had seized because it could prevent an injury for a future customer as I bruised my knuckle opening it and the gentleman at the Halford pick up also commented on it but didn't know if wd40 would help or create more problems given the temperature. The reserving and drop off were easy. My daughter is also using this location at then end of the month for her move.

Rating:

4.0

Drop off sign said to stay with equipment but no one came. Suggest you change the signage.

Rating:

5.0

Excellent professional service

Rating:

5.0

Job well done thanks

Rating:

5.0

Everyone I dealt with was very nice and helpful!!

Rating:

3.0

I will never rent a uhaul again. The advertised prices of 19.99 and 29.99 are absolutely misleading and bullshit. I was expecting to pay about $100. $200 for a truck that was advertised as $29.99 is insane. Yes, I understand mileage charges etc, but be REAL in your ads. False advertising at its best.

Rating:

3.0

I accidentally put extra gas as we don’t know how much is needed but still you guys charge for extra mileage

Rating:

4.0

Good experience

Rating:

3.0

The open air lockers on the second floor allows for birds to land and poop into the storage spaces, needed to cover everything in plastic. Access hours ended too early in the day, it would be much more convenient to have longer hours, even if it’s just for storage access and not for the office

Rating:

5.0

Great staff, and the storage unit was clean, dry, and free of pests. Fantastic experience.

Rating:

3.0

Moving in with ok! As for moving out an emergency vehicle incase one truck wasn't, available.do not or keep

Rating:

5.0

Staff were great and very helpful. Issue is I ended up with no storage unit so had to keep the truck for another day. There is no elevator to move belongings upstairs to units and because the move day had to shift. I had to scramble to find friends to help during a work day.

Rating:

3.0

The staff is very friendly and helpful. Unfortunately we had bird feces and mud/dirt on the items we had in the storage unit due to open ceiling.

Rating:

1.0

My husband and I stored our stuff at this unit since we were showing our house. We paid $240 a month which is substantial. We were advised once we signed up and gave my credit card info that their hours online did not reflect recent changes and that access to the unit was only permitted until 7 pm because of theft issues. This did not sit easy with us and was inconvenient since we work until 5:30 every day. They were also not friendly at all when we were signing up and it was kind of shocking. In the 2 months we had it, we got 2 calls about issues. One was a leak which they said was coming from our unit. I drove there on my lunch break, checked it, and there was nothing coming from our unit. The second call we got was that they said ants were coming from our unit and advised us that we were not allowed to store food or drinks. We never would put something like that in our unit. So I drove back after work one day and sure enough, no ants from our unit. I felt very uneasy again that our stuff was not going to be safe and that one of the other units would cause damage. So my husband and I thought about moving to another storage facility. The final straw was getting a notice of late payment and being charged a $15 penalty. I was confused because our payment came off directly from my credit card and I had set it up on auto pay. I went in to talk to them and sure enough they didn’t charge me properly. They refunded me but by this point I was done. My husband and I moved our stuff to another Uhaul and had to make 2 trips. We tried to start as early as possible and the only day we could do it was the day before the next payment came out. So we were rushing and working really hard. I came back to this Uhaul and informed the gentlemen working that we were closing out our account and his response was “well we close in 10 mins” I told him I was aware and was going as fast as we could. Then he made note on the account and then the gentlemen said “ well I hope you’re done soon because I want to go Home” Needless to say, experience overall was not good.

Rating:

3.0

The customer service representative took way too long to close out my account. It took over half an hour. When they did a search for my account they could not find it on your software/database. They finally located my account but were unable to print out a receipt to verify that my account had been closed. After calling the manager at home they were able to print out a receipt verifying the account has been closed and provide me with a receipt. When they tried to print out a receipt the software would kick them out of the system. It took four or five attempts to finally get a legitimate receipt printed from your software. Other than that the service was great.

Rating:

5.0

i would definitely use uhaul again

Rating:

4.0

Facility is run well.

Rating:

5.0

i've used haul in the past and the manager was extremely helpful every time so i knew that i would be getting excellent service.

Rating:

5.0

Access hours need to be a bit later like 9 or 10 pm and weekend. That’s would be awesome cause for some people come home late from work

Rating:

3.0

The parking lot is a bit small if it's busy. Vehicle access to the secure part of the building can be tricky if the road has more than a bit of traffic. Narrow hallways can be a challenge to navigate with larger items. I'd probably look for a different place next time. I found the staff super friendly and helpful.

Rating:

5.0

Nice service

Rating:

3.0

Was not happy with check out as I was not even compensated well for early check out for almost a week. Plus not treated friendly as how I’ve been received before.

Rating:

1.0

Horrible experience. Forcing me to pay for things I don’t need. Never using your service again.

Rating:

5.0

Your employee, Mike, provided great, friendly service. First-rate operation!

Rating:

5.0

The facility has very good working hours and the accesos to your Storage is good. Also you can buy everything that you to packs And the procesa of Moving is easy and the Staff help.

Rating:

5.0

Very flexible with last minute rental for move in Great downtown location

Rating:

5.0

Thank you so much

Rating:

5.0

Friendly staff.

Rating:

4.0

The angle of the loading dock lifts the floor of the truck very high off the ground, making it a big jump to get in or out of the back of the truck, but otherwise everything was great.

Rating:

5.0

Access door was very convient. especially in the winter.

Rating:

3.0

Nothing special, was what I expected.

Rating:

3.0

We couldn’t figure out how to open the garage door to drive in to the bay to unload the car. There’s supposed to be a drive-in bay for loading and unloading but the entrance is off a busy street with no parking and the driveway is so tiny the car doesn’t fit. There’s no keypad to open it. The keypad only opens the walk-in door nearby. I got inside and found my unit and lock no problem, but how can they not have a way to drive in after office hours? We have heavy things and they have no parking for cars. And there’s no phone number to reach the office and ask them. You get the general customer service office. Customer Service said they would leave them a message to call me back to let me know, but no one has after two days.

Rating:

2.0

Rude manager that likes to hang up on customers and treat them poorly by belittling and being condescending. Wouldn’t recommend.

Rating:

3.0

No elevator to get to my storage unit, had to carry everything by hand. An elevator would have been more helpful.

Rating:

5.0

A first time to use a storage locker and a very good experience. Thank you.

Rating:

5.0

Very friendly, professional, and helpful staff. Building and units are always clean and well maintained. Great location and service.

Rating:

5.0

Thank you for your service.The storage unit was held by my challenged brother who has unfortunately passed away , This is the reason for closing out the unit.

Rating:

4.0

My only issue is that I only used my storage units for a few day but still had to pay for the whole month. I don’t understand why my units were not prorated.

Rating:

5.0

Thank you!!!

Rating:

5.0

Manager here is very kind hearted person. She understands customer needs and goes beyond to help. Thank you Hedeel Hasan for your help. Highly recommended.

Rating:

2.0

So much money time/energy wasted when moved items to storage unit. Such narrow hallways, couch wouldn't fit. . Told go to other locarion No appoligies or discount.

Rating:

5.0

Jason and Adele did a great job of making sure I was taken care of, and not overcharged for anything.

Rating:

4.0

Price is high

Rating:

5.0

The staff was always friendly and more than accommodating at all times.

Rating:

5.0

I thank you Uhaul, For good Services you have.

Rating:

1.0

Rented me a truck locked shut w padlock, w/o giving me key, which i discovered when office was closed. Customer service# basically told me it was my problem/ expense bc no roadside assistance upgrade

Rating:

3.0

1st floor should mean..pull up and unload.. not carry all your belongings up a large flight of stairs. Callng the 1st floor "ground floor" doesn't make up for the misleading experience.

Rating:

1.0

The staff was rude and disscranteive towareds me for no reason at all they told me i had to move and was only allowed to enter my unit to move out

Rating:

5.0

thank you U Haul. Always there when needed.

Rating:

5.0

You guys were amazing. So kind and understanding during a really tough time for me. I appreciate it very, very much. Thank you!

Rating:

5.0

Exceptional service

Rating:

4.0

Great spot, but sometimes it’s hard to get a hold of staff at the front desk

Rating:

4.0

Pulling the U haul truck in and out of the storage area was difficult due to the location of the building. Stairs as opposed to a ramp were also not wonderful. Other than that, good!

Rating:

5.0

All in all great

Rating:

5.0

The U-box worked well, staff were great, The only improvement I could suggest would be faster computers

Rating:

5.0

Best service ever. great job guys.

Rating:

4.0

Staff were overwhelmed with customers. Need more staff at this location!

Rating:

5.0

My U-Boxes from the States were waiting in the front bottom row inside their warehouse. We were able to back in a large truck so movers had easy access. Very satisfied with the whole U-Box experience!

Rating:

5.0

Helpful and fast check in.

Rating:

1.0

The staff are not helpful what so ever, their prices are horrible and they like to double charge your then argue with you when you call to address The matter very disappointed

Rating:

5.0

Great staff

Rating:

4.0

Nice place

Rating:

1.0

I confirmed with an associate from Headquarters that I was to pick up my U-Box June 5 at 6pm. I arrived and the associate Paul refused to serve me without valid cause, confirmed by other staff. Awful.

Rating:

5.0

Great short term storage.

Rating:

5.0

Good experience, friendly staff, willing to help and more