Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The reason I am giving it two stars is because I am a customer to this location and this time I was supposed to return the trailer at 6pm but I was late and they had closed so I returned the trailer the next day at 9:30 the charged me double of the price.
MOHAMMAD SEERAT
Rating:
4.0
Back trucks into parking stalls the way car rental companies do it. Or at least configure your parking lot to not need a 5-point turn to get out of.
Spencer Joplin
Rating:
1.0
The manager of the location(a woman) was extremely rude and yelled at me several times. I received the truck open up the back to inspect it. It was full of dirt and debris. I had a very tight schedule to make and I was there early to get the truck. I went back in to the shop talked to the manager said that the truck was dirty. Can we get it clean please, I had a tight schedule . She was rude yelled at me. Said I would have to wait. She refused to pick up the phone just to call the yard man to blow it out and clean out the back so I cleaned the back out myself and the yard man came over and I was cleaning it and was nice enough to take blow out the back of it help me clean it, he noted that the manager was rude and should’ve handled it. Manager did not care that I was there early and had a tight schedule to make and making me wait to get a vehicle cleaned out that should’ve been already cleaned out when I rented it. That is the point. And there’s no reason to ever be rude and yell at a customer ever .
Mark Bennett
Rating:
5.0
Excellent customer service
Richard Kurianowicz
Rating:
5.0
Friendly and efficient service
John Hussey
Rating:
4.0
Customer did not leave a comment.
elaine crawford
Rating:
5.0
Customer did not leave a comment.
Sonia Sidhu
|
Overall Experience
Rating:
4.0
The storage gate needs to be longer in a different place I actually hit one of the other poles that's on the overhang for the car parks and you can't get out of the gate you have to either extend the fence out past towards the road or put the gate somewhere else otherwise is great no problem
LES NUNLEY
Rating:
5.0
To ensure that all the supplies are in the rental truck prior to pick up. My supplies weren’t in the truck I had to go to the Uhaul location to pick up the furniture pads. Overall it was good
Jose Gonzalez Jr
Rating:
5.0
On the auto transport trailer
Was a bolt missing trailer worked
Out great
Thank you
Don Robinson
Rating:
3.0
Customer did not leave a comment.
jacari turnner
Rating:
4.0
Customer did not leave a comment.
Jim EILERING
Rating:
5.0
Professional and nice staff
Richard Kurianowicz
Rating:
5.0
Customer did not leave a comment.
laurie gregory-randall
Rating:
5.0
Customer did not leave a comment.
Robert Dial
Rating:
5.0
Customer did not leave a comment.
Jennifer Martinez
Rating:
5.0
Customer did not leave a comment.
Jeff Crais
Rating:
5.0
Customer did not leave a comment.
steven walker
Rating:
5.0
Customer did not leave a comment.
Lilia Lacayo
Rating:
5.0
Customer did not leave a comment.
gray Scott
Rating:
5.0
It was an easy and good experience, both people working were very friendly and helpful
Brandon Clark
Rating:
5.0
I think everything looks great
MOHAMMAD SEERAT
Rating:
5.0
Excellent crew very polite that young man former marine. Very respectful.
ramil arevalo
Rating:
5.0
Customer did not leave a comment.
ESSIE SMITHKING
Rating:
3.0
The general manager is lacking professionalism and customer service skills. The way she spoke to her employee in the presence of customers, as well as the way that she spoke to the delivery driver in the presence of customers was alarming. The way she addressed me upon returning the vehicle left me baffled. I already called customer service and made a complaint. What I didn’t like was roughly an hour later the general manager is calling me because she seen the notes on the file. My professionalism wouldn’t even allow me to speak to her because I was still baffled. The general manager at this location needs training. She was rude and had an attitude. I get it there are busy days, but no matter how busy you are you should be treating everybody with respect!
Melissa McKenzie
Rating:
4.0
Experience was good. Fast check in & out esp when you are limited on time. Overall 7.5/10
Anthony Ortega
Rating:
5.0
Customer service was not good one of the guys was so rude and one of the guys was very respectable to customers the other one was so he was so rude oh my God he was he was so rude I will get him no stars cuz you don't talk to customers like that especially when they just telling you a question about the vehicle like I don't want to be charged for something that I didn't do so I'm letting the guy know that the fender thing was messed up and he want to talk all rude like I told him I'm a customer you don't talk to no customer like that I don't want to be charged with something I didn't do that's all I'm saying
KIMBERLY JONES
Rating:
5.0
Great place!
Sherry Sanders
|
Overall Experience
Rating:
1.0
very challenging
Dawn Greene
Rating:
5.0
Additional staffing needed. The staff member, John, was working alone with people lining up, yet he was calm and attentive to processing each persons rental or purchase.
Kathryn Checkley
Rating:
5.0
This location is great. The Uhaul employee is wonderful and works quickly to assist and expedite service.
Naomi Rose
Rating:
5.0
NA
Charles Finley
|
Overall Experience
Rating:
1.0
Poor customer service the representative seems he was under the influence of some sort. As I went outside to locate the uhaul truck I was assigned to. I couldn't find it, upon going back into the store. I asked if he could assist me finding it. The representative seems like he didn't want to. not only was the equipment dirty, the tire was partially flat with a cut to the side wall tire, upon arrival returning the equipment the other representative that was working I had informed the problem about the tire. The representative mentioned so its not not we can every thing, il never rent equipment from this location ever again I believe I should get a partial refund for the dirty equipment and the tire issue
Anthony Ortega
Rating:
5.0
Customer did not leave a comment.
Talal Suleiman
Rating:
5.0
Customer did not leave a comment.
Charles Martinson
Rating:
5.0
The staff was very helpful, courteous, friendly and accommodating. Fast, effecient service and minimul wait times. Jennifer was outstanding and provided great customer service.
Cheryl Jeffreys
|
First Impressions
Rating:
2.0
Don’t rent equipment if you don’t know where I will pick it up. Don’t keep changing when we will be called to confirm location. And actually calling would have been nice but you didn’t even do that.
Jeffrey Hansen
Rating:
2.0
The individual in charge of managing the facility is an elderly woman who unfortunately displays rudeness and lacks helpfulness. However, her son possesses a genuinely kind demeanor. It is important to remember that her negative experiences with certain individuals should not lead to a generalization that everyone is similarly unpleasant. In order to maintain a professional atmosphere, it would be beneficial for her to conduct herself in a more appropriate manner, rather than resorting to unpleasant behavior.
Parminder Pabla
|
Overall Experience
Rating:
5.0
Mr. Johnathan made the entire process pretty simple.
Keith Thompson
Rating:
4.0
Customer did not leave a comment.
Chris Long
Rating:
4.0
Customer did not leave a comment.
Charles Martinson
Rating:
5.0
I always get great service from the folks at this location. I rent trucks a lot and this is my go to place.
Larry Welton
Rating:
5.0
Very nice young men
david mitchell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tim Scot
Rating:
5.0
This reservation started off a bit rocky, but the staff at both locations are superstars and went above and beyond to help me turn my upside frown into a smile.
Baljeet Kahlon
Rating:
5.0
Customer did not leave a comment.
Kimberly Egan
Rating:
5.0
Customer did not leave a comment.
emily wood
Rating:
5.0
Best customer service I have experienced in a long time! Every employee was friendly and helpful. They called with updates and actually read the comment I had regarding the container delivery. I will definitely use this service again.
Shirley Shepherd
Rating:
5.0
I have to say the driver seat had some stains in which I think cause, the van to have slight order, however she rode like a champ! I would most definitely suggest clearing out the Bluetooth info that customers may forget to Delete after programming. I noticed when I cleared out my phone information as well as the other customers. Their phone number was still programmed in the Bluetooth setting. Thanks guys!
Dawn Greene
Rating:
4.0
Customer did not leave a comment.
Bernie Martin
Rating:
3.0
Customer did not leave a comment.
Judith Jarvis
Rating:
5.0
👍🏾👍🏾
Thomas Hall
Rating:
5.0
A happy people there
Frederick caskey
Rating:
5.0
Customer did not leave a comment.
meauirce belcherbey
Rating:
5.0
Jennifer was easy to work with and very funny!
Taylor Liu
Rating:
5.0
Customer did not leave a comment.
Sherry Sanders
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sherry Sanders
Rating:
4.0
Windows was very dirty
RONALD RICHMOND
Rating:
5.0
They are friendly reliable any problems you have to take care of it right there on the spot
Frederick Caskey
Rating:
3.0
I left my trailer n jetski cuz I have no choice. Im taking advantage of one month free storage. But apparently gate is always open. Anyone can go in n out without the key card. Im scared. Guys extremely nice, fast n easy. This was the 3rd uhaul shop I went to looking fir storage so i dropped off n left quikly cuz Im moving. I had deadlines
Sonia Sidhu
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chris Fields
Rating:
5.0
Customer did not leave a comment.
meauirce belcherbey
Rating:
5.0
Customer did not leave a comment.
Lisa Bailes
Rating:
5.0
Customer did not leave a comment.
alaxnader reaves
Rating:
5.0
Customer did not leave a comment.
Eric Beren
Rating:
3.0
Can't rate location as we never went to the location. Moving company made that contact. Movers on both ends were great. Only thing could be better woudl be the adversing of what the container can fit as we had to leave too much stuff we planned to take.
ADAM LEWIS
Rating:
5.0
Customer did not leave a comment.
Donald Raskin
Rating:
5.0
The manager provided excellent advice and help which made the rental experience very efficient!
David Wallace
Rating:
5.0
I go out of my way an extra few miles to go to this U-Haul location. It’s that dependable.
Patrick PULUPA
Rating:
5.0
Customer did not leave a comment.
Ken Jensen
Rating:
4.0
Although I went over the 24 hour time period by an hour and was required to pay for an extra day I was not allowed to keep the truck for the remaining section of time which I did pay for . The manager said they scheduled the truck to the next customer, so why do I pay for time I’m not able
To use ? That is messed up
And no way to do business!!
Sherry Webster
Rating:
5.0
We had a bit of a wait due to a truck getting propane, but John came in for his shift early and helped us before he even clocked in! He was friendly and very helpful!
Joanne Cesar
Rating:
5.0
Customer did not leave a comment.
andres mendoza
|
First Impressions
Rating:
5.0
Everything was fine
Alexey Smirnov
Rating:
3.0
I rented a unit for 3 months and visited at least 5 times. Why I say it is not well maintained: The large automatic door with no threshold plate closest to my unit was almost always "broken". Made it difficult to get in and out physically, and twice had to wait for an available staff person to open the garage doors. I didn't like that I couldn't just get in and out without having to find someone.
Katherine RAhaim
|
Overall Experience
Rating:
4.0
Tune app process does not work in and on this location. It works perfectly at the other U haul I use but here I had to have the counter to check out and return. Very poor app performance.
MARION L CURTIS JR
Rating:
1.0
My experience was horrible I rented a truck for 3 hrs and the night person told me to just bring the truck back in the am truck was picked up at 630 pm and returned by 9 am and they charged me for another day
Oneasha Martin
Rating:
5.0
It was perfect and Jennifer was wonderful.
Shannon Smith
Rating:
5.0
Overall - good experience. No need to improve!!
Norm Eilert
Rating:
4.0
Customer did not leave a comment.
VonTasha Meza
Rating:
5.0
Customer did not leave a comment.
Ingrid Rosten
Rating:
5.0
Customer service was exemplary.
Roland Hyatt
Rating:
5.0
they did a good job thank you
clifford smith
Rating:
5.0
Customer did not leave a comment.
Melvin Pearson
Rating:
1.0
Please be aware!!!!
I rented a pick up truck. My route/ contract shouldn’t have been no more than $40 $50. Max with mileage and rental.
$19.99 pick up truck.
0.79 a mile went 27 miles
Total amount no more then $60 including gas
When I return the vehicle at the location thank God my card declined because they tried to charge me $155. The workers indicated I went 100 miles then when I got into the office they said I used 200 miles
no one believe me until I stood my ground and made Jennifer, which is the owner as it states on her badge. Look up the last three customers calculate their previous miles, because something is not right!
she was so rude indicating scenarios that someone must’ve took my keys and ran up 200 miles and it was my problem not hers… which was an insult because I live & take care of my elderly mother which is 69 years old and she’s a hospice patient with dementia, and cannot walk.
I felt like I was being prosecuted against a crime I did not commit. This was the worst experience I felt since I found out my mom’s condition. Which I’ve moved across the continent to take full responsibility of,
She indicated she’s a professional, and she never get things wrong when it comes to calculation and paperwork within the system.
If I wouldn’t have stood my grounds, I would’ve felt used, robbed and abused right before my eyes she profiled me I can’t explain the emotional roller coaster in regards to proving my innocence.
She was so firm and aggressive in regards to that store location never making manual mistakes. She also threatened to send this bill to collections because in her mind, she never make mistakes,
after sitting for about 30-40minutes after bashing me and accusing me, as well as dehumanizing me in front of customers & coworkers
she had made a phone call, she asked for mileages They gave her the mileage of the truck that I rented
which came out to be 375miles On the thermometer she calculated the mileages
In which the miles on my returned rental said 354 miles (note) the mileages that I use was way under the amount from the previous customer used which indicated whoever typed in the information typed it in incorrect
before I got a chance to rent out the vehicle. After she notice the incorrect, she still was rude about it after the fact that I was tearing up out of frustration,
I felt Accused of a crime that I did not commit and no matter how I feel she was going to charge me that $155 and or send it to collections !
She also mentioned within a 20 minute timeframe, she use the vehicle for personal usage because the truck is new to the location, so the miles that was collected She used among her personal gain,
and try to make me pay for the mages that she used!!!
I was kind enough to fill up the tank even when the vehicle They had given me had no fuel.
The fact that she was SO firm in regards to never making mistakes, I asked her who manually typed in the information prior to renting the vehicle out to me all along. It had her name on it.
After Repeatedly stating I don’t never make mistakes,!
The fact that she didn’t apologize to me made me feel like she does this frequently robbing people under the table and the fact that she was the owner made it loud and clear this is a ongoing repeatedly behavior that they commit so customers please be aware!
She dehumanize me in front of her coworkers and customers as far beyond disrespectful… No professional class & are modern day pirates!
People I encourage you to take photo pictures of the mileage gauge as well as doing your walk around. No one indicated I had to go online to do a walk around the gentleman
just stated to pick the key out of the box and gave me the code and paperwork. They did not make it clear that you have to download the app and do a digital walk around before driving off.
She also stated rudely and aggressively. That’s my fault because I didn’t do a digital check in & I was fully responsible and it’s my fault because of that.
(Note) the gentleman that helped me is fairly new to the company because he kept asking her questions in regards to the protocols and how to check out vehicles, which was fairly OK
However, she personally gain leverage of knowing that there will be errors because of a new hire and yet she still prosecutes and unnecessarily charges customers for their mistakes!!!!!
The look on her face was priceless when she realized that the mistake was on her behalf.
Her last ending words don’t take it personal and your persistence..
Was presenting out of her mouth as I began to thank her for taking the time and patience, and getting down to the bottom of it, expressing to her how dehumiliating and abused I felt….
I would NOT come here. I could just imagine all the other people that have became victims because of her train of thought in regards to never making mistakes….
Dawn Greene
Rating:
5.0
The process to rent has been very well streamed lined and smooth. I always have the best service at Mills Mather location.
Naomi Rose
Rating:
5.0
My comments are above
Gloria Rivera
|
Online Move In
Rating:
5.0
The woman that helped me was very efficient and knowledgeable…A pleasure doing business at this location
Fred Cordano
Rating:
2.0
Having to go upstairs to my storage without a lift makes no sense. The wide security doors are always unavailable for some reason or another!
Russell Carter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sergey Deavidyuk
Rating:
5.0
Excellent manager!!! And easy pick up and drop off
Judy Serafini
Rating:
5.0
Customer did not leave a comment.
Kimberly Lomax
Rating:
1.0
I do not recommend this place this place is a scam I've been renting you alls for years and always been able to return blankets that were unopened this place will not let you return them they want your money they will give you dirty trucks that are filthy beware of this place. I will never go back to this place and rent a truck again.
Joshua Gentry
Rating:
5.0
Yes equipment was in great condition and well maintained but this locations compatible advantage over All other locations is the person who checked me in and checked me out. Not all hero’s wear capes lol She was wonderful, kind, funny and went above and beyond. I never fill out these type of surveys but she is a superstar. If she isn’t running the place soon I’d be shocked.
Joshua Teagarden
Rating:
5.0
Very well organized and friendly staff. Turning it in was very easy.
Stephen Konig
Rating:
1.0
They rented me a van with a hole in the gas tank. I wasted $70 in gas which apparently just drained away beneath the van. I paid double the fee to rent another van to get back to Sacramento When I asked for a refund I was told: There’s nothing I can do for you.
FRANK WHITTAKER
Rating:
3.0
Customer did not leave a comment.
Lance Covert
|
Overall Experience
Rating:
5.0
Good job
antino parrales
Rating:
4.0
I am very pleased with the service I had with two of the U Haul employees as they both handled my Complaint regarding the poor service I had with the movers and the miscommunication I had been given regarding the number of uboxes I would need! It was very apparent that the movers were not experienced enough to load the boxes properly resulting in so much stress and confusion! They handled the problem professionally and I am VERY pleased with his ability to be compassionate and helpful in a bad situation! The manager at the U Haul storage facility was very kind and worked with me regarding the move from the unboxes into a storage space in her facility! If it wasn't for those two employees, I would have had to file a formal complaint! They both deserve a raise as far as I am concerned!
Thankful Client,
Kathryn S.
Katherine Sanangelio
Rating:
5.0
Outstanding UHaul drivers, customer support, and shipping container. Couldn’t be happier!
Len Burger
Rating:
5.0
Customer did not leave a comment.
Larry Welton
Rating:
5.0
Customer did not leave a comment.
Deepansh Sharma
Rating:
5.0
Jennifer was super helpful and friendly with my situation and worked out a solution that was a win win for both of us! Thank you Jennifer!
RaeLynn Rushton
Rating:
5.0
Nothing, Keep doing what you do.
Carey Erpilla
Rating:
4.0
They will correct the problem. Great wirkers.
marlene harris
Rating:
4.0
There were bug in the trailer Roaches
marlene harris
Rating:
5.0
Easy to reserve online. Minimal wait time and received helpful assistance from employee
Molly Krogen
Rating:
5.0
Customer did not leave a comment.
Timothy Gibbs
Rating:
5.0
The people are very helpful and friendly* Thank you U- Haul for helping me by renting your truck to me to move my things*
Shirley Harden
Rating:
5.0
Customer did not leave a comment.
Eric Salgado
Rating:
5.0
Customer did not leave a comment.
James Welch
Rating:
1.0
I was overcharged with extra gas charge. I already filled up the gas but they still charged it. I took pictures of truck and fuel level before taking the truck but then the manager (Jennifer) told me that I had to upload them on the link after return but she didn’t provided any instructions. She was very rude and didn’t provided reimbursement for the gas. Her name was Jennifer.
Mayur Purohit
Rating:
5.0
Jennifer was very sweet and helpful*
Shirley Harden
|
First Impressions
Rating:
5.0
The chain to latch the tailgate was binding and I had to get a pair of pliers to free it before I could lower the tailgate.
Brad Wasson
Rating:
5.0
Customer did not leave a comment.
Katherine Sanangelio
|
First Impressions
Rating:
2.0
The staff at this facility was awesome and very helpful, it is the overall security of the facility that is below par and little has been done to date to improve security. I had my motorhome broken into and vandalized.I understand that this has been an ongoing problem.
JD Hunter
|
Overall Experience
Rating:
1.0
Our motorhome was broken into and items stolen. Extensive damage to a window in which the thief entered.
Perimeter fencing is in disrepair. Manager has no plans to make repairs.
GARY EARL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marlo Will
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anna galstyan
|
Overall Experience
Rating:
5.0
Outstanding customer service
Savanna Rose
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KENNETH ANDERSON
|
Overall Experience
Rating:
3.0
The no proration of the month is nothing more than stealing. You didn’t earn it.
fred vaught
|
Overall Experience
Rating:
5.0
We had a problem with our online order...The staff at this location was not only professional, but very well adapted for their job in all areas. The staff was able to function with a great degree of emotional intelligence even when problems were presented to them that were to no fault of their own, as in navigating the online system for customers. Kudos all around to this location for being at the level iof excellence in customer service!!! All expectations net & succeeded!🏆🏆🏆
angela jenkins
|
First Impressions
Rating:
4.0
The Lady that runs the place is blatantly hostile in both demeanor and attitude
I'm surprised that anyone would stay long either a employee or customer
I'll never come back as a customer so long as she's there
antony quiroz
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Robert Bowen
|
Overall Experience
Rating:
4.0
The overall experience was quick & straightforward. Our only complaint would be that the staff person at the front desk asked us to create our personal code while other customers were in ear shot, so we declined. We're glad the option to do it later was available.
Erica Naranjo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Herbert
|
Overall Experience
Rating:
3.0
Giving Average because I thought that if I vacate earlier than my monthly installment date then I will get a refund for the remaining days since I am no longer using it. The rent should be prorated.This will give your customers more satisfaction because I feel why should the customers pay if they have already vacated it.
Prasad Aslekar
|
Overall Experience
Rating:
5.0
Excellent service from staff.
Christopher Ryan
|
Overall Experience
Rating:
5.0
Staff was great and helpful. Facility is just what I was looking for. I was a little disappointed when I was told that having a reservation didn't guaranty me a space for my motorhome, a space was not waiting for me but I lucked out that someone had just vacated a spot.
JD Hunter
|
First Impressions
Rating:
5.0
The people at the the faculty where I stored my car were very nice and helpful
Amber Banks
|
Online Move In
Rating:
1.0
So glad to longer be with this storage facility been there for year and the staff is just rude especially the older lady that a general manager always has an attitude even when I was closing out my unit on the 27th. I did meet one employee named Josh and he was very nice and friendly I wish I only had to deal with him and not her.
Mikayla Simmons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
matt lozada
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KENNETH ANDERSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tommy laxton
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
corene Seaver
|
Overall Experience
Rating:
5.0
Professional and friendly service.
ANTHONY BROWN
|
First Impressions
Rating:
5.0
Thank you
CATHERINE BURTON
|
Overall Experience
Rating:
5.0
It has been a satisfying arrangement. I thank for your good service. Given the opportunity I will share my experience with others.
WARREN DAVIS
|
Overall Experience
Rating:
5.0
You guys are my go to spot when I need to store. Thank you so much. :)
Gianna
Gianna Maldonado
|
Overall Experience
Rating:
5.0
Great
Daniel Smith
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Victoria Hinojos
|
Overall Experience
Rating:
5.0
top notch staff
CRAIG PEACH
|
First Impressions
Rating:
5.0
The staff are kind, enjoyable to interact with, work well together, helpful, and go above and beyond to ensure you have everything needed etc. A great experience!
Carla Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ronald jackson sr
|
First Impressions
Rating:
5.0
Jennifer & Victor were both great and the rest of the staff is friendly and helpful!!
Jade DeMesy
|
Overall Experience
Rating:
5.0
Great 👍 job
Dennis Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SALLY HELLMANN
|
First Impressions
Rating:
1.0
When I first showed up the lady at counter checking me in would talk very rudely to other customers when they came in and said it's gonna be a 20 min wait. Then after a week of my truck being there it got broken into and vandalized. When I took my equipment out being there only over a week I did not even get a refund. I will definitely share this on social media and youtube. U-Hauls lot is not secure. They have surveillance but had me park my truck where surveillance couldn't see my truck.
The staff was great. Seemed unorganized inside. My big no was access to the units due to parking. Only two doors and customer parking in front of those doors. I hired a crew to assist me unload and lost time with the movers
Edward Brewer
|
First Impressions
Rating:
5.0
Jennifer was always willing to help whenever it was necessary, and did it with a smile.
Tom Leech
|
Overall Experience
Rating:
4.0
Uhaul is a reliable brand and the staff is always courteous and patient and at times offer exceptional service
ESKANDAR SAADAT
|
Overall Experience
Rating:
4.0
From the time I rented the storage unit, the facility has always been clean and accessible when needed. The staff was always been helpful and accommodating.
LaTorya Grogen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annamarie Hernandez
|
Online Move In
Rating:
3.0
Jessica the manager was rude to myself and other customer. I am not sure if she was rude to me because I requested a call back from the district manager and never got a call. It was in regards to her customer service.
Candy Love
|
Overall Experience
Rating:
4.0
Need more employees. Only 1 was available to assist a group of 6+
LORA SAECHAO
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shawna M Antrim
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosa Markley
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CAROLYN JACKSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
debra covack
|
First Impressions
Rating:
5.0
The assistant manager was very helpful. She gave us more information that we needed. And was very helpful and customer service orientated.
Pam Ford
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jesse Owens
|
Online Move In
Rating:
1.0
I am filling this out based on an employee named Ariella and I will also be emailing Uhaul corporate offices. The experience we walked into was absolutely ridiculous! This lady (named Ariella because I finally asked the employee trying to help us to write her name down) was rude, so rude that my adult children and myself were uncomfortable. We shouldn't have to listen to an employee leave an approximately three-minute-long rude voicemail talking completely down to someone about parking in the wrong spot at the facility. Meanwhile, the gal named Lya was trying her best to keep peace in the office and got to a spot where she needed assistance with our storage. This went on for quite a while in which another customer came in and was "snapped" in rude tones saying to her that she was busy and would help her when she was finished. This was fine, however, the tone used was extremely rude, not to mention this lady had still not helped our situation and by now it was 6:00 pm and the facility was to close at 7:00 pm. Lya asked for assistance again from Ariella and was told to wait (despite the fact that we should have been done and on our way) - we were not a priority. Lya asked if we could start unloading the uhaul while waiting and Ariella snapped - NO not if the order isn't complete. At this point, Ariella was just sitting there and Lya got frustrated and had to leave the office to try and call the store manager for help with our storage. We were further disgusted when Ariella got up from behind the desk (still not helping us) and scuffed at my 26-year-old daughter with an attitude. NOT OK! We had just spent three days on the road and to be treated like this was awful. By the time it got figured out, the time was 6:30 pm and Lya quickly opened the large door so we could unload by 7:00 pm. Next thing I knew was Ariella came stomping out with an attitude for NO REASON and stated - JUST SO YOU KNOW I AM CLOSING THAT AT 6:45 pm. At this point, I wanted to lose my mind on this woman, but luckily my focus was on getting as much of the Uhaul in 15 minutes as we could. First, I would like to say that even my 21-year-old son stated that it was a good thing that Lya was there trying her best to put out fires because I would have not gone as well for Ariella. Secondly, we will be getting a different storage unit in the near future and not recommending the facility. Thirdly, we were there when the call came in that this Ariella actually had left the horrendous phone call erroneously. I could go on but will say lastly that this experience was supposed to be pleasant and it wasn't. After she had the nerve to stall our interactions, we had to wait until after it was locked at 7:00 pm for another 15 minutes for the alarm to set. In the meantime, two other customers tried to come to the facility to drop off stuff in their storage and were turned away. The sign says 24-hour access, but that is not entirely true. Overall, WORST experience with Uhaul, and we will not use it again. With that being said, this employee Lya deserves a medal as she held it together incredibly well.
SARAH BOHORQUEZ
|
First Impressions
Rating:
5.0
This facility is awesome the staff is great friendly and very helpful
ARIELLA THOMPSON
|
First Impressions
Rating:
5.0
Jessica was great!
Ebony Portis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debbie Frew
|
Overall Experience
Rating:
5.0
I loved the experience and will definitely rent here again! Five stars!!
KENT HARRIS
|
Overall Experience
Rating:
5.0
Very friendly and helpful.
Pamela Fleury
|
First Impressions
Rating:
5.0
This is the best U-Haul I have ever experienced in 45 years Erick was so kind always helpful and Vanessa the manager runs a tight ship! She gives excellent professional service! Thanks to all the staff and going to miss y'all!
ANDREA MASON
|
Overall Experience
Rating:
5.0
Jessica went out her way to help accommodate me. She was friendly and professional and cleared all misunderstandings. Thank you Jessica!
Kristina Clark
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CATHERINE BURTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diane Rua
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Phillips
|
Overall Experience
Rating:
5.0
Customer Service was knowledgeable & friendly
johnny Lim
|
First Impressions
Rating:
3.0
The one downside I found was that my unit was on the second story and there isn’t a service elevator to help get heavy items up and down, forcing you to use the stairs..not the safest/most efficient. The plus side however, was the unit was very clean and was a better price then other units I had looked into.
Lauren Sharp
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
matt menning
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raymond Ventura
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dean Snelson
|
First Impressions
Rating:
5.0
Extremely helpful made me feel like everything was ok
Lisa Caldwell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANCINE CRUZ
|
Overall Experience
Rating:
5.0
There was no lock in my unit, but I understand that it was after hours
Emma Doporto
|
Online Move In
Rating:
5.0
My lock on my storage was damaged and they replaced it for me right there on the spit right away ..A+++
Delores lara
|
First Impressions
Rating:
5.0
Very nice place.
Jay Schneider
|
First Impressions
Rating:
5.0
The grounds need to be swept more often.
Landon was very friendly & helpful.
Steve Hackman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Julie Newmarch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Ward
|
First Impressions
Rating:
1.0
The facility had short fences. Broken fences. Not enough cameras. The employees told us they never walk around and check the cars out.
They are not liable for anything lost or stolen, or thefts they say. Homeless drug addicts a
Hang out where the fence was broken I’m the back by my car.
My car was vandalized numerous times. Someone stole a lot out of it. They wouldn’t credit me anything for my trouble.
Katherine Benezra
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Wells
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lauren Sharp
|
First Impressions
Rating:
1.0
I have used uhaul for a number of years in different states and this is the first time I've felt the need to write a bad review. My car was damaged on the property due to negligence on uhaul's part. I paid for car storage and after 5 weeks of being away I came back to a big dent in the top of my car. It was obviously from something being dropped on it. Uhaul has been doing work under the awing that my car my under and never made sure the contractors were using protection for people's cars in case something was dropped. They honestly didn't care about the damage and said they weren't responsible for it since they say you rent here at your own risk. They have also had break ins into RVs. I would NOT leave your vehicle here.
April Ferrante
|
Overall Experience
Rating:
5.0
It was good.
craig schneider
|
First Impressions
Rating:
4.0
The manager, Landon was very friendly & helpful.
It was good to see they were training some new employees.
Steve Hackman
|
First Impressions
Rating:
5.0
Thanks for your service and professionalism.
HOPSON BELL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John Almeida
|
Online Move In
Rating:
1.0
Staff made an untrue remark about me.
bruce jolly
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Mark Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Teague
|
Online Move In
Rating:
2.0
Front desk rep was not friendly or very helpful
Robert Bowen
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pamela Teague
|
First Impressions
Rating:
1.0
My boat was broken into and my $2500 stereo system stolen and $2400 worth of damage was done to my boat motor and fuel tank. All of which UHaul refused to pay a penny for.
Need I say more ?
Jeff Singleton
|
Overall Experience
Rating:
1.0
My storage was broken into multiple times, staff told me there was nothing they could do for damages. When I moved my stuff out of the storage they continued to bill me for 5 months after leaving.
Derrek Tanner
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David McLaren
|
Overall Experience
Rating:
1.0
Lots of break-ins. My trailer was broken into twice in just 10 months. 5 trailers in total broken into the same day my trailer was broken into. Uhaul management did not reach out to me to inform me if the re-occuring break-ins. Never received apology from Uhaul. Had to call the police myself to have them come out to investigate the break-ins. DO NOT USE THIS FACILITY TO STORE YOUR RV/TRAILER. CHECK OUT REVIEWS AND PICTURES ON YELP.
Eduardo villarreal
|
Overall Experience
Rating:
2.0
I was broken into twice. They broke the window twice and stole 2 radios
Your insurance co will not cover anything. I have a $3000.00 out of pocket expense.
So no I would not recommend this place to anyone.
Vincent Dangler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM DUFFY
|
Overall Experience
Rating:
1.0
My travel trailer was broke into and vandalized. Staff showed no empathy. 10 other trailer were broken into, as well. Very poor staff and will tell everyone to stay away.
STEPHEN MILLER
|
Overall Experience
Rating:
2.0
Staff were always very polite and friendly. The facility, however, has extremely poor security and is an easy target for break-ins. Our RV trailer was vandalized twice while stored at the facility, as was all the neighboring RV trailers next to us. The last vandalism to the trailers was extreme. When reported, the staff gave us insurance pamphlets and said they were sorry, and said that it's a problem at that facility. No improvements were ever made, so we really had no choice but to leave.
terri vanaalst
|
Overall Experience
Rating:
4.0
My boat stereo was stolen and the boat was ransacked. Obviously not secure.
LINDSEY SAYLES
|
Overall Experience
Rating:
2.0
Our travel,trailer as well as 10 others were broken into by the homeless population. What upset us the most was the fact that none of the employees thought to notify us. We were very fortunate however as ours was one of the smaller ones soother units were more desirable to sleep and eat food in. We did lose some possessions. When we finally heard from the manager in charge, she was very nice. We no longer have our RV there. This seems to be problematic at other storage facilities that are close to Folsom Blvd and the railroad tracks.
Judy Osgood
|
Overall Experience
Rating:
1.0
Multiple RVs broken into, including mine, over a period of a week. Very poor security. Need more cameras and a much better fence.
Norm Pierce
|
Overall Experience
Rating:
1.0
Total lack of security. Trailer was vandalized twice in 4 month. Not the fault of the staff but ownership not improving security after first break in
lance Treiber
|
Overall Experience
Rating:
1.0
Our Rv was vandalized 3 times there. The last time they broke windows, and trashed it. Very poor security
PATTY STEWART
|
Overall Experience
Rating:
1.0
I was paying $139.00/ Month to storage my Motorhome in their yard and I had the catalytiv converter stolen within 2 months of been there
I show the staff the condition of the fence around the property, It is Falling apart, they are not even attempting to secure that area and the whole storage looks like a junk yard
I have pictures if you want them.
Carlos Rodriguez
|
Overall Experience
Rating:
5.0
Yes Jessica was the best over at the mill station in Rancho Cordova California
ROBERT ELLISON
|
Overall Experience
Rating:
1.0
Staff are friendly but the location is not secure, my car was broken into and the stereo was stolen. I am out of state and nobody even notified me. I know that probably isn't their job but it would seem like a basic courtesy. I asked my parents to check on the vehicle and that is when I found out. Not really sure what I was paying for to be honest. Unless you are storing your car there to abandon it, I would not reccomemnd you use that storage facility.
Timothy Camp
|
Overall Experience
Rating:
5.0
The clerk named Paul gave us an exceptional experience somehow help release tensions of moving in. The offer of a month free storage is a big big big plus factor that I am truly grateful for. Uhaul is a one stop shop everything is in here coupled with Paul who assisted us all throughout. I should say smoothly done and Perfect. Thank you!
Natividad Sabete
|
First Impressions
Rating:
5.0
Jessica and her staff were always helpful and courteous
Danny Aznoe JR
|
Overall Experience
Rating:
5.0
This facility was well maintained and the staff was professional, helpful at all times. I definitely would use them again.
ANNETTE LEE
|
Overall Experience
Rating:
3.0
Generally convenient and helpful staff, but the security could be improved. We had parts and fuel stolen on separate occasions. The fence surrounding the vehicle enclosure is low and easily jumped.
aaron miller
|
Overall Experience
Rating:
5.0
I know they cannot control the vandals that came in and broke into locks of mine and multiple RVs, but it did make me want to leave. Maybe not having vehicles right next to the fences so people could easily climb over might help. Or higher fences. The staff was amazing and did everything they could to help.
ERIK CARLSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
joyce seberry
|
Overall Experience
Rating:
5.0
Very professional...
John Unpingco
|
Overall Experience
Rating:
3.0
The staff is very knowledgeable and courteous but they are often understaffed. The same person is moving trucks in the parking lot, installing hitches on cars, checking people into new storage units and selling merchandise in the store. Seems like a lot for one person at a time and I doubt they're making enough money to compensate. Please take care of your employees!
Benton Best
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
roy escobar
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daryn Harvey
|
First Impressions
Rating:
5.0
Everything was excellent, I think the young lady’s name was Jennifer she was so nice and helpful.
Rosalyn Moore
|
Overall Experience
Rating:
5.0
The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.
Julie Newmarch
|
First Impressions
Rating:
5.0
The manager Jessica is amazing and so very helpful i wouldnt have choosen anywhere else to keep my belongings. Thanks so much Jessica
sydni mullen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BOB STEINHOFF
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen Watkins
|
First Impressions
Rating:
5.0
I made as very big move from so cal to Sacramento and uhaul took care of my needs thank you uhaul!!!
michelle garduno
|
Overall Experience
Rating:
5.0
The employee was very nice and helpful.
Sherry Sommers
|
First Impressions
Rating:
5.0
Made a difficult move easy!!
michelle garduno
|
First Impressions
Rating:
5.0
Great customer service very polite keep up the good work
Michael Webb
|
First Impressions
Rating:
5.0
It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!
Koren Britton
|
First Impressions
Rating:
5.0
The worker that helped me was truly a blessing.
Lomitha Ann Kinzer
|
First Impressions
Rating:
5.0
Great location
Joseph Hill Sr
|
Overall Experience
Rating:
5.0
Thank you
barbara carter
|
First Impressions
Rating:
5.0
12:00 am okay I'll answer !
Lol great job guy's thanks fo the understanding
joseph rodriguez
|
Overall Experience
Rating:
5.0
Fabulous service; tremendous care and attention was given to me. I’m very grateful I went here.
ERIK CARLSON
|
First Impressions
Rating:
5.0
Jessica and staff is the example of excellence, service and respect. Ever since the first experience she worked very hard to help myself and others consistantly while representing your agency . Thank
ALTEN TODD
|
Overall Experience
Rating:
5.0
Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I’ll need to find more secure location.
Norm Pierce
|
First Impressions
Rating:
5.0
Jessica is the best , great customer service, everyone in this group are all good, unlike a lot of prior employees-BOB
Bob Bunker
|
First Impressions
Rating:
1.0
Our new boat was broken into. We rented a covered space. Thought it was secure. But it wasn't. Somebody jumped the fence and stole stuff. We moved out immediately. Need deterrent. Grounds dirty.
Gary Bellati
|
Overall Experience
Rating:
1.0
Everytime I go in there the employees are rude and offer no answers to any questions I have. Roaches in establishment. Had to throw away majority of items due to roaches being in my stuff.
Kathleen wright
|
Overall Experience
Rating:
5.0
Great customer service! Very helpful
Jamal Hill
|
First Impressions
Rating:
5.0
The whole team here is amazing! Francisco, Paul, Jessica, Coral, and dude with the nice hair! Thanks for making the rental process so quick and easy. Looking forward to using this location again!
Erika Favor
|
Overall Experience
Rating:
5.0
I always have such a great experience each time I’m there. Friendly, knowledgeable, helpful staff. Thank you!!
Andy Sorgea
|
First Impressions
Rating:
5.0
Good service
John Unpingco
|
First Impressions
Rating:
5.0
Wry helpful. Very courteous and just all around great human beings.
Lydell Flake
|
First Impressions
Rating:
5.0
Great customer service at this location!
Lori Curtis
|
Overall Experience
Rating:
4.0
The office staff were excellent. Because of them my move was successful.
Cedric Mckinley
|
Overall Experience
Rating:
1.0
1. No restroom; go off site
2. Truck 1/4 tank full @ pickup. Res never said It. Had to gas but Couldn’t at Uhaul. Had to go offsite.
3.closed stor acc 5-15, pd 4 31 days. No credit. Utter Rip-off🖕🏽
Thomas Bowmar
|
Overall Experience
Rating:
4.0
All in all, it was a good experience. It was extremely hard to see inside the storage unit. The staff was very friendly, respectful and polite.
Julie moore
|
Overall Experience
Rating:
5.0
Great people
Tim Morgan
|
Overall Experience
Rating:
5.0
Storage unit rental was a breeze. Staff always attentive! Thank You U-Haul!!!
tamara buxton
|
Overall Experience
Rating:
5.0
Great place to store your rv or trailer. Customer service is always very helpful.
Marc Jensen
|
Overall Experience
Rating:
3.0
I chose this facility because of the 24-hour security and video. At one point someone got in my motorhome slept in it and stole a few things. Another vehicle had the window broken and the stereo stole
Tom Nivison
|
Overall Experience
Rating:
5.0
Great experience, everything was perfect!
Mike Hammond
|
Overall Experience
Rating:
4.0
Great staff with great service and nice location
Jack Tsuei
|
Overall Experience
Rating:
5.0
The two staff members that assisted us were very friendly and helpful. The facility is well run and very clean. I will definitely recommend them!
Lori Curtis
|
First Impressions
Rating:
5.0
xxx
James Watkins
|
Overall Experience
Rating:
4.0
We had our unit from January to March and it was a good choice for our temporary storage. Every time we were there the employees were always busy either cleaning or helping customers. Always friendly!
Cristen Grissom
|
Overall Experience
Rating:
4.0
Great Location and nice staff
Jack Tsuei
|
First Impressions
Rating:
5.0
Jessica and her team are great !
Jeff Singleton
|
First Impressions
Rating:
5.0
Satisfied
Sheila Longino
|
Overall Experience
Rating:
2.0
I stored a boat there along the fence adjoining an industrial park. My boat cover was untied and moved to a car in the industrial park. Fortunately, I was able to recover my $200 boat cover.
steven abeyta
|
Overall Experience
Rating:
5.0
Great Team and great people!
GYMBAY MOUA
|
Reservation
Rating:
5.0
Great Customer Service! Very professional A+
Vartan Gorodnitsky
|
First Impressions
Rating:
5.0
Excellent service provided by their staff
ema rasari
|
First Impressions
Rating:
5.0
Great experiences having our Ubox delivered here from Wisconsin super easy to pick up they had them ready to go when we showed up.
Katarina bevier
|
Overall Experience
Rating:
5.0
Friendly enjoyable
Jerry Ponzo
|
Reservation
Rating:
4.0
Did not like indoor storage to much extra work to move stuff in and out.
julia jones
|
Overall Experience
Rating:
1.0
The unit was not at all what I expected. I’m seekign a refund. Thank you
rozalyn tudor
|
Reservation
Rating:
3.0
It was obvious they were short staffed but the general manager was very kind and helpful, specially since we had a toddler running around.
Brittany Velazco
|
Reservation
Rating:
5.0
~
jeffrey allen
|
Overall Experience
Rating:
5.0
Service excellent, but billing department deducted anther months rent from my account in error after unit 1303 vacated early. That cost me over draft charge, $20. Please fix it!!
M Joseph Wahnish
|
Overall Experience
Rating:
5.0
aii good
tom rossman
|
Reservation
Rating:
1.0
It said that you had cameras and every thing was secure but within the last couple months my trailer was broken to twice without you knowing or seeing it. The manager didn't care or show up.
Bill Bryan
|
Overall Experience
Rating:
4.0
Great job by great staff, however they need more help. This location like others are very busy. Hire more people.
MATT MASON
|
Overall Experience
Rating:
2.0
You guys ask for too much info or. Simple thing
juan cruz
|
Reservation
Rating:
4.0
Thank you for your accommodation much appreciate it
Trina bell markham
|
Reservation
Rating:
4.0
While there my trailer was broke into 4 times. Than one time a 500.00 welded generator was cut of the front of it.
KENNETH HOOVER
|
Overall Experience
Rating:
4.0
The staff are friendly and courteous.
HAROLD KRESS
|
Overall Experience
Rating:
4.0
Antony is very kind.
CHEOL CHO
|
Overall Experience
Rating:
5.0
1
Joyce Murimi
|
Overall Experience
Rating:
1.0
I rented a storage unit for about 6 months. Once my belonging were moved there was water marks on some of them as the unit had water within. My auto payment processed on a closed account.