Customer Reviews for U-Haul Moving & Storage of Millbrook

Rating:

5.0

Great customer service

Rating:

4.0

Trying to scan the bar code when I was checking the trailer in was impossible and frustrating. I had to check it in another way.wasn’t sure where to leave hand jack so I had to leave it in the open trailer after store hours.

Rating:

3.0

The truck I was given had damage to the front bumper and was parked with the front right against the rear of another truck. The truck would pull badly to the left and the wheel was crooked. Could barely keep the wheel straight even on a flat road.The truck definitely needs to have the tires rebalanced and an alignment. Whole truck would shake at 55mph The fuel gauge was not reading right when I was getting gas so I overfilled it losing me more money than I wanted to spend on renting the truck. The lock on the back door was supplied but not the right key for the lock. The wiper blades also didn’t work great in the rain so that made it very hard to drive in the rain at night.

Rating:

5.0

The women who check is in at 8:30 am 4/10 was so friendly, informative and helpful.

Rating:

5.0

Everything went smoothly, no problems.

Rating:

5.0

Jazmyn and staff were hilarious, and so helpful with my move. I picked up the truck, and realized I needed something bigger when I got to the apartment (my brain was goo when I booked it and worse by the time of the move). I called and Jazmyn switched it out without issue and got me back to moving in a hot second. I have used this location twice before and will continue to.

Rating:

2.0

I was told one thing by the clerk and charged another, when I disputed I was told someone would reach out, which they didn’t and I was charged the higher price anyway. Very dishonest.

Rating:

1.0

The price was too high

Rating:

5.0

Customer service representative was being short and rude. Not very friendly

Rating:

3.0

Customer service was below average. The woman who checked me in didn’t acknowledge me until she was ready. Kept typing on the computer and made me wait several minutes. I was the only one in line. Her attitude looked as if she didn’t want to be there. The guy who helped me hitch the trailer was fine. The woman needs to understand the customer first mindset.

Rating:

2.0

It was not first time customer friendly. First, we couldn't find the truck because it wasn't in the correct space and customer service told me just to look through the entire parking lot. Then, there was no indication where the lockbox was. Then we couldn't even open the lock. It took us an hour just to get the truck.

Rating:

5.0

The two agents that I worked with were very professional and easy to work with. The rental and checkin process was quick and efficient. The trailer was great!

Rating:

5.0

No comments needed . Excellent service at both sites

Rating:

5.0

Helpful, kind and friendly staff.

Rating:

5.0

It was a great experience. Although I needed only 30 days to transition to my new apartment it was great that there wasn’t a contract the exceeded the time I needed and reasonably priced with the accommodating space.

Rating:

5.0

Excellent service 👏

Rating:

5.0

I have rented from here numerous times and this is a great location with helpful staff!

Rating:

5.0

The representative made this easy for us - very friendly, knowledgeable and helpful. No improvement needed.

Rating:

4.0

The 3 delightful ladies manning the office were great. The strap ratchets and the ramp clips needed some grease to make them easier to operate. But a relatively minot issue.

Rating:

4.0

I originally booked the Uhaul in a different location and I was asked to come here the last minute. That was not acceptable and cause last minute stress

Rating:

5.0

The app didn’t work when confirming the vehicle condition.

Rating:

3.0

Rude staff

Rating:

3.0

Would have been 5 star. As the lady that waited on me in the morning was outstanding. She was by herself and waiting on multiple people at the same time. She stayed professional the entire time. I was pretty impressed. As for my return I am currently disputing the fuel charge. I drove 20 miles and am being charged for 6 gallons of gas. That 3.3 miles per gallon. Sort of ridiculous. I put 2 gallons back into truck before dropping off. I should have took a pic of gauge but was busy and forgot. I expect my $26 back. If not I guess I will take to social media to warn the masses. I know it’s only 26 bucks but it’s the principle of it all that really bothers me.

Rating:

2.0

Truck drive weird and check engine light came on during use and there weren’t enough furniture pads

Rating:

5.0

Car trailer, (not the dolly) I'm a car guy and I think if I ever came across one of these trailers for sale, I would buy it. The functionality of the trailer was great. My Cadillac CTS wagon sits very low to the ground and this trailer worked great.

Rating:

5.0

Service here is beyond measure

Rating:

5.0

Outstanding service,,,Saturday mornings tend to be very busy seem like they might be understaffed

Rating:

2.0

Locations should ALWAYS check if side mirrors are functional to adjust to drivers. Also they should check that electric wiring on trailers are intact and working. On my last visit, my truck had problems and had to be reassigned a new one causing me delays and another customer had to be sent to another location to get a trailer that had proper electrics.

Rating:

4.0

The lady that checked me out was great. I've had her before and was thoroughly satisfied with her performance. The lady that checked me in, not so much. She was I'll and cranky. I didn't do anything to deserve that kind of treatment and I don't appreciate it.

Rating:

3.0

i rented a one way. The girl only gave me an mileage allowance from the rental place to my destination. She should of includes the rental place to my moving place and my destination to the return destination. also, she was speaking 100 mikes an hour and not very friendly

Rating:

5.0

The staff there were extremely helpful, and took care of me promptly. Could not have asked for a better service level. Thank you!

Rating:

2.0

Yes the uhaul was clean but we were traveling to texas and there wasnt anyway to charge our phones. The charging port would show charging but it wouldnt go up on charge and the plug to plug ny own into wasnt working..

Rating:

5.0

The two ladies that I picked it up from was more than friendly to try to help a guy out they need a raise lol

Rating:

5.0

This location needs a little more staff, they are so nice.

Rating:

5.0

This store rocks. Customer service is impeccable here. I recently had to use another location and clearly staff at that location had no customer skills. I will always use this location.

Rating:

5.0

Then the saleswoman was VERY informative. She knows her job, role, and the brand very well. Thank you for helping me!

Rating:

5.0

Thank you so much

Rating:

3.0

Vehicle maintenance

Rating:

5.0

Professional staff, very much appreciated.

Rating:

1.0

Poor service

Rating:

5.0

Very helpful and understanding.

Rating:

5.0

Best customer service experience ever.I would marry them if I could.lol

Rating:

1.0

Please have some friendly people to provide customer services

Rating:

5.0

All Good!

Rating:

2.0

I needed the dolly and it was not supplied, even though I paid for it

Rating:

5.0

Staff is wonderful here

Rating:

5.0

Excelente servicio

Rating:

5.0

The truck was clean, but really, really needs some attention in terms of mechanical issues. Very loud and rough running. The people at the center (person) was helpful and very professional. Because of her and the cleanliness of the truck, I am rating this as excellent. Thanks for providing a truck that was needed for the purpose at hand.

Rating:

5.0

Despite some system problems the staff at this location were great and very helpful.

Rating:

5.0

The employees I interacted with at this location were fantastic! I called in and enjoyed super help with my van reservation! I prefer personal touches over booking online as I had questions which were addressed in a knowledgeable manner this expediting my tasks! Picked up right on time and everyone was helpful, friendly and efficient! Return process was equally fantastic! I will return for all my rental needs and refer as well!

Rating:

5.0

This place has the best staff

Rating:

5.0

Staff was friendly and helpful. Store was clean.

Rating:

5.0

The woman who prepared the contract and hooked up the trailer was excellent.

Rating:

5.0

Probably the best uhaul location I've been to!

Rating:

3.0

Honestly i never go out my way to rate a bad score to anyone because I’ll give you the benefit of doubt . When i arrived which i will admit i was in a hurry so i did not read over my paperwork to see that when i called the store directly the general manager Jazmine Howard upped that i have rental coverage on the vehicle . I was late returning the rental vehicle due to the move in time changed and Jazmine sent me a message in all caps indicating yelling to call the store stating there’s a breach in contract because I’d prefer a phone call considering moving can be stressful but again my problem is not her concern is just hoped to have better customer service experience. I then called the office and after going back and forth about the charge discrepancy i said i will just pay the fee. Jazmyn’s was not friendly at all and not to mention there’s was a strong smell of marijuanna usage for sure because of the look in her eyes and the loud smell when approaching the desk. Again customer service goes a long way for me and when my card was charged additional fees and no explanation i have a huge issue. This location is not a busy location and the minimum that could be given is outstanding customer service vs a weak experience . I’d never come to this location again , I’d rather use the mileage before I’m treated as if I’m a bother.

Rating:

5.0

Great customer service

Rating:

5.0

Great service! Quick check-in and check-out! Thanks!

Rating:

5.0

The employees were friendly and helpful.

Rating:

5.0

I moved out of the storage unit I had for one month. A payment was drafted on the same day I moved out. WILL I GET REIMBURSED SINCE I MOVED OUT AND NO LONGRR OCCUPY IT? PLEASE ADVISE!

Rating:

5.0

Jazmyn Howard and the entire team at UHaul were a pleasure to work with. The facilities were in excellent condition. We would definitely use this for storage needs in the future!

Rating:

4.0

Staff was always friendly and helpful.

Rating:

2.0

Your storage rental prices have increased drastically to absurd levels. I believe that my monthly rental rate had at least doubled from the time I first started leasing the smallest 5x5 storage unit(July 2021) at $35 per month,which in 2 years increased to $70 by November of 2023 . It is an insult to my intelligence that you would think I’d want to continue to rent that small of storage place at that price.Plus , I thought I was treated very rudely by your store office staff in just trying to exchange one of your moving boxes when it was found to be damaged after a purchase. You have earned nothing but bad “word of mouth” from me as far as storage rental services goes. I vacated my space away to a lower priced competitor just yesterday (1/11/24) and I am so relieved to be done with UHaul price extortion now.

Rating:

5.0

Nice carts for loading and unloading.

Rating:

5.0

Jasmine & Tierra are the best definitely helped me out and worked with me when they didn’t have toooo !!!

Rating:

5.0

The staff was very nice, and cool people

Rating:

5.0

Thank you so much for help and friendlness

Rating:

5.0

The team on duty did an outstanding job in ensuring the arrival, rental and overall process ran smooth. I appreciate the cleanliness and attention to detail in the move-in process

Rating:

1.0

The people here were very rude. The customer service was awful

Rating:

2.0

Too much delays and need to work on you system. "Way to order" and waiting time specially why time already started

Rating:

1.0

The manager was rude and unprofessional . This was the worst experience... some of my belongings were damaged.. items got wet.....my list could go on and on. Please rent a storage somewhere else. Not saying all Uhaul's are this way but this location in Raleigh off of Millbrook is the worst.

Rating:

4.0

Would really like access to cameras for periodic monitoring of my storage units. Monitoring would make it feel more secure and would be more likely to keep the units longer. Was difficult to keep the overhead lights on near my units, lack of working motion detection in that area. The staff was very helpful.

Rating:

5.0

Thank you so much 😊

Rating:

5.0

I LOVE JAZMINE and her staff. Everyone here is so patient and keep! This place is Rhe Best! V.

Rating:

5.0

2 things. I moved out on the 19th of August. The other thing, the gates were not unlocked My movers had to wait for someone to take the locks off the big door. They could have charged me extra because of the delay in unlocking the gate.

Rating:

5.0

Yes the manager is very professional and kind. Love her positive attitude about her place of work and her knowledge of knowing what materials needed for our move. She made it very less stressful. I give her a 10 for her professionalism.

Rating:

5.0

This specific storage facility is excellent.

Rating:

3.0

If the workers would just be a little more clear on how we are to get to the main door for the storage units , me along with some other new movers were confused until we were directed to go around back . Also if The front side could get some sort of access in the future it would help.

Rating:

3.0

Place was fine. When moving out was locked out of loading dock because they were closing. Made us load truck through a doorway which was inconvenient.

Rating:

4.0

Staff was very helpful and polite!! Made our long hard day of moving pleasant!!

Rating:

3.0

Moved out 4/30

Rating:

3.0

I did not put the lock on the door of the unit until three days after being assigned that unit. I received two (2) phone calls saying that there was not lock on the unit; this was the week AFTER I had put the lock on it. One of these calls, the second one was BEFORE 7 am which I did not appreciate. I then decided that since I had not put anything in the unit and did not need it after all, that I would go get the lock which I was told was not on the unit anyway and turn everything in. By this time, the code I had not longer worked so staff had to come and let me in so I could get the lock which WAS on the unit after all. I then turned in the lock, keys and paperwork. After all this, I will probably look for other storage options in the future.

Rating:

5.0

The attendant on duty was OUTSTANDING!!!!!

Rating:

5.0

Great experience at this location.

Rating:

5.0

Great friendly service.

Rating:

5.0

Fantastic front office staff. Always super helpful and able to get me everything I needed.

Rating:

3.0

I moved out on 12-12-22

Rating:

1.0

The staff is rude and have poor communication and the general manager does not handle business when it comes to assisting with customers and issues they are having weather it’s with the storage or rude workers

Rating:

4.0

The lights near my unit were not working. Was dark in my unit

Rating:

5.0

I love Uhaul

Rating:

5.0

Enjoyable experience

Rating:

1.0

This uhaul location didn’t have all the material that we needed (appliance dolly) so they sent us to another location for the appliance dolly. The second location gave us a hard time getting the dolly. The storage unit that we were assigned at this location was already being used so we had to call and get another one reassigned to us to use, we waited about 30 min for someone to come and give us a new access card, a new unit, and a lock.

Rating:

5.0

Nice people!!

Rating:

5.0

Great facility with easy access. Very clean and well-lit building. Office staff were very friendly and always ready to help.

Rating:

2.0

The ceilling leaked. Loss important papers and water damage. After payment lock remained on for 2 weeks after payment received. Finally just moved my stuff 150 per month for horrible service

Rating:

4.0

The text sent the incorrect address to the storage unit, once we found the correct storage unit facility, the service was great!!!

Rating:

5.0

Very good clean location.

Rating:

5.0

This location is fantastic.

Rating:

4.0

I felt listened to and my issues were immediately addressed. Would recommend they improve on closing some communication gaps. Overall, good experience.

Rating:

5.0

My experience with this storage facility was incredible! Will always recommend others to consider using your services. Thanks!

Rating:

5.0

None

Rating:

3.0

Checking in online was a very prolonged process, and when I finally got access to my storage unit, the lock wasn't included. So, I had to drive back to the office, wait 20 minutes in line, receive the lock, and go back.

Rating:

5.0

Deana was tremendously helpful made life easy and simple and also helped save money. She literally makes me want to rent or move just so I can deal with her very nice self and super nice attitude. Very much appreciated.

Rating:

5.0

Deanna at Atlantic location was very friendly and helpful! She deserves to be owner/Manager

Rating:

5.0

Super friendly and knowledgeable staff

Rating:

5.0

Very well maintained and clean; most satisfactory. Staff very helpful and pleasant.

Rating:

5.0

Staff very professional and helpful

Rating:

5.0

Thank you for your service, and Happy New Year!!!

Rating:

4.0

Easy directions and instructions regarding the location/ access to appropriate unit.

Rating:

5.0

Everyone I dealt with was super friendly and helpful it was a very positive experience!

Rating:

5.0

I am very pleased with the service

Rating:

1.0

The staff will never answer the phone. Constantly had issues with the gate, with only the general customer service line to help because no staff would be present. Had issues cancelling my storage because they would never get back to me, even when reaching out during business hours. Mistakes were also made while writing the contract. We were directed to the wrong storage, which luckily didn't cause major issues, considering nobody would have known it was our stuff. Horribly, horribly managed.

Rating:

5.0

Great!

Rating:

5.0

Buen trato.

Rating:

1.0

Had roaches crawling everywhere!! I was not happy at all and canceled the storage rental.

Rating:

3.0

staff was overworked and therefore too busy to be helpful. Storage facility was adequate.

Rating:

4.0

Overall good experience. Facility entry was not explained well but is an easy process.

Rating:

4.0

Front office staff was not the best, but the storage facility was very well maintained. The man working the storage units was very kind and helpful. He was always attentive and keeping things clean and tidy. I wish he worked the front office.

Rating:

4.0

The facility is above average in maintenance and cleanliness. Storage staff were friendly and helpful. Front desk staff were not as helpful - but once we figured out to ask the right questions to get checked in, this was an easy move. Wish front desk staff were more helpful; especially since this was our first time at any storage and we weren't clear on how to get checked in and assigned a unit. Front counter should make sure customers know the basics and not just assume everyone has done this before and often.

Rating:

4.0

The man on duty was way over worked. He sure could have used some help. There were 6 customers in front of me when I came in. When I left 40 minutes later, there must have been a dozen.

Rating:

2.0

Supposed to be climate controlled, but it was nearly 90 degrees

Rating:

1.0

door entry pad was open so I never moved in. Sat on hold with customer service and I go assigned a rental at a different location, but that one never gave me a unit number. I am extremely disappointed with uhaul storage.

Rating:

5.0

Great customer service, friendly, and always willing to help! Thanks again and if I ever need a storage unit I will definitely come back to them!

Rating:

5.0

I didn’t need U-hauls service for very long, but when I did need help I got excellent assistance except for One time! The gentlemen I spoke to made me feel I was a bother to him. I did call him on it, he put me on hold, I thought he was going to leave there for a while, but he came back and thank goodness my needs were met with professionalism and respect!!!!

Rating:

5.0

Very satisfied with the service

Rating:

5.0

The manager was very knowledgeable, helpful and prompt, well done!!

Rating:

4.0

Lock was not in unit, not enough dollies available

Rating:

5.0

Very helpful & kind. Knowledgeable!

Rating:

2.0

Access to facility, where it was, how to use, was not clearly explained to me at all. I had never used a U-haul storage facility, not at Millbrook or any other. The young man, who was friendly enough, originally told me, the lock and such should be inside my unit, when I had not even been assigned a unit yet. After he took all my info again, which most I had given online, he said he had “checked me in” and gave me my paperwork and told me I could go in through “either door”. I had no idea where “either door was, where the facility was, and he was too busy to explain further. After finally finding my way, I go in and alarms sound when trying to access my unit. I go back to a very long line trying to “get to” this only person in the shop, which is about to close in an hour. I had already wasted an hour just trying to get to my storage unit!! So I just say to him, “alarm goes off every time I try to get into my unit”, and he explains that “I have to check in” before going in to either door, which he had told me earlier that he had checked me in. It was confusing. When I went back another customer had experienced the same confusion, having to go back and clarify. Uhaul clearly needs more help at this facility during their office hours to help their customers navigate, especially their first-time customers, and to help the long lines!!

Rating:

5.0

Very pleased.

Rating:

5.0

Excellent service, professional staff, and extremely clean! Thanks!

Rating:

4.0

The customer service agent should be able to work the customer to the storage area , so that one does not have to spend too much time looking for your unit.

Rating:

1.0

Terrible service.

Rating:

3.0

The first trip to the on-site at Atlantic took about two hours of waiting as the young lady didn’t know how to complete my requests. Very frustrating so I left and took care of it online. She was pleasant but very distracted with everything else going on and not handling the person in front of her. Other people walked out, too. She tried but just didn’t help much.

Rating:

3.0

Storage was small didn’t seem to be the correct size of what it was supposed to be

Rating:

5.0

Beautiful new facility.

Rating:

5.0

Great customer service!

Rating:

4.0

Kamesha Campbell made my experience above average. If it weren’t for her, I probably would have rated the experience average. She went above and beyond to try and keep things running smoothly while she had five guests in the store and she was the only one working. She was able to help two guests at once and did it quite effectively despite one rude customer who was slowing things down.

Rating:

5.0

Everything was great. Renting the Uhaul I had a computer mix up on drop off date but it was quickly fixed. The the move in to the storage from talking to the reservation personnel to the storage location personnel was excellent service was smooth. Loved my experience

Rating:

5.0

Yolanda was awesome and very pleasant.

Rating:

1.0

Rude workers and the staff is very disrespectful

Rating:

5.0

Fast Friendly and Super easy thank you

Rating:

5.0

Staff were very quick / competent / nice.

Rating:

5.0

Mom needed skilled-nursing after a fall. EVERYONE at Atlantic Ave was patient & supportive as we moved stuff from indep. living & storing a lot in the short-term. They offer CALM amidst the chaos.

Rating:

4.0

It was good

Rating:

1.0

After going to pickup reserved truck I was told to go to another location. I purchased both insurances and had to pay out of pocket for a tow that was in total 10 feet (extra $400)! and fee to clean!

Rating:

5.0

Great service

Rating:

5.0

Clean storage unit with easy access to it. The staff was very nice and accommodating. I liked that I got to pick the size I wanted for my free monthly rental. I would use Uhaul again for my storage.

Rating:

5.0

The Manager is kind, knowledgable and very helpful throughout the year that I utilized the facility.

Rating:

4.0

No comment

Rating:

5.0

So far, we like this facility. It feels clean and secure, and the staff very friendly.

Rating:

5.0

Super friendly and helpful staff. Thank you!

Rating:

5.0

The customer service was pleasant and warm. The employees were knowledgeable regarding the services that I was looking for and was able to provide me with a unit they fit my needs.

Rating:

5.0

Your staff was great and very knowledgable. Their friendly ways made me choose that location.

Rating:

5.0

Great experience

Rating:

4.0

Friendly and professional staff.

Rating:

5.0

I found the staff at this facility to be friendly,courteous, and quite professional .I give them a 10 star review.