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Mark MarionCustomer Reviews for U-Haul Moving & Storage of Newington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van had a horrible cigarette stench. I have used this location several times before and had never felt disrespected like I did today. The gentleman (I don't remember his name) with dreadlocks was, unpleasant, unpolite and unprofessional. I would strongly suggest employees to be trained properly and if they don't have what it takes to work with people, they should be let go, or you will and up loosing customers.
Adolfo MendezDrop off was simple and quick. Thanks!
KELSO HORSTFriendly and helpful staff! Also the storage units are nicely lit and well kept.
Toni Shaw-Farmer | Overall ExperienceEverything was great, the equipment worked fine, the staff on both ends where great to work with, any issues were worked through with relative ease and very professional, everyone had a great attitude. I wish I could move more often, no, but if I do, I would work with these folks any time.
harold southExcellent service. Friendly and courteous. Completed installation faster than expected. Will definitely use again in the future. Dean Scaletta
dean scalettaOutstanding! In on time and finished early. Professional installation. Highly recommended.
Matthew DonovanConvenient location easy to get to; extended hours compare to many other operators (open 7am to 7pm); staff courteous and friendly. Easy to drive in and out with a trailer. Have already recommended this location for our area to a friend.
Gregory ReheIn the description of various units for rent, it should include more than just the size of the unit, but also a description of the door size used for access. At one point, I needed a large access garage door type access but the unit I rented only came with a small door-sized access. While a new unit was eventually available, it did delay my rental by three weeks.
KIRK LIPPOLD | Online Move InEasy pickup and equipment was in excellent condition.
Shawn NiliusVery efficient check out/check in process. Very helpful staff.
Jay AronowitzCheck-out and check-in were fast and efficient. Equipment was ready when promised. No issues.
Michael SteinebachJohn who served me was so kind , very professional amd motivated me to keep renting the truck from that location.because his quality of service.
OSMANSALEH MAHMUDSuperb UHaul Facility
Daniel FrankThe staff are extremely caring, friendly and helpful. I highly recommend this facility.
Peter Albritton | First Impressionsgeeat
Kevin Adin Rodriguez GuardadoThe management and staff are friendly, helpful, and always professional. They go above and beyond to make sure you have everything you need and understand the access hours.
Natasha Gipson | Overall ExperienceThis facility was excellent with great customer service, clean storages, good lighting and convenient management of my account online. Thank you for keeping my stuff. LOL!!!
colette wilson | Overall ExperienceThere was nothing wrong with the lcation, I quite like it. My challenges were with the reservation staff and system. I asked the representative who took my reservation on the phone that the reservation confirmation be sent to me via text, but it was sent to someone else in my organization via email even though I had explicitly asked that the email be changed to mine. This not only added work for me, but potetially put me at risk for not complying with financial policies of my organization. It was a considerable failure of your system with regards to what is reasonably to be expected when I make a contract with you.
miqul de angelHandicap space is taken up by a display booth
Raza AlamCargo van continually displayed error code for tire sensor during my entire rental. Started displaying & beeping about 25 minutes into rental. Error code would go off & then start beeping about every 15-20 minutes while driving. Had to stop during rental to check air in tires. This did not resolve issue. Told U-Haul agent upon return of van. Not cool & an annoying hassle. Vehicles should be in good working order.
Rebecca LaChanseThe business was supposed to open at 8:00am and it didn't open until 8:05am which was annoying since we were on a tight schedule. When I returned the truck I also had to wait for quite a while for someone to come out of the building to check me out. That was annoying also.
Stuart CopanI showed up to pick up 20 min before closing. The receptionist informed me the system usually shuts down 30 min before closing so I may not get the trailer on the day reserved. It worked out but I don’t understand why a customer can’t get a reserved item right up until closing.
Richard MuschekWhen I went to return, it took over an hour plus fees that I did not agree to because of the folks i got it from
stan davisService was great. Text notifications were very helpful.
Michael PiemonteAll is good! The staff is friendly!!
David TranGood location and nice people.
John StoreyThe manager (if not, she acted like the manager) was very professional and helpful.
Cleveland WilliamsThe manager is beyond courteous, helpful friendly and went over and beyond with me. And her whole team. Best U-Haul experience I’ve ever had. Was also the same with every other customer also.
Alki Thompson | First ImpressionsWe had our stuff in storage there for 4 years and everything looked great when we got it out.
Kathleen Munro | Overall ExperienceThe staff at this location seemed out of step and it was obvious there was a lack of coordination. Additionally, the provided my a truck that was block in and I had to return to request they move it.
David GoolExcellent customer service and they always have the equipment I need. Location couldn't better for convenience.
Ron BritmanFriendly and efficient.
Oliver WardWe had our stuff in the unit for 4 years and everything was great upon leaving, would recommend this location.
Kathy MunroExcellent customer service 🤙🏽
Juanita ThreatGreat customer service, thank you
GERARDODAVID LOBO-MARADIAGAStaff picking up unit was rather rude. I said hello, with barely a response. They were unable to process my ID without my phone to picture and scan ID. Hooking up to my vehicle, she was crude in her comments in how the process worked. Return was much easier.
Ryan SmithI was using the app, which can be annoying to use. If you need to go, go inside and ask for help. The employees are very friendly.
DYLAN JONESOutstanding!!!!!
Richard DavisEveryone is very helpful and friendly 👍👍👍👍👍
rodrigo canlasVery professional and convenient experience!
Bobby Winn5 star customer seri service
Nghi TranThis location was amazing. The staff was immediately available. It was evening when I returned the vehicle. I felt safe. I was invited to wait inside to be seated. The staff was very kind and amenable even when they were closing--they waited until my friend came even though it was a few minutes after closing. I can't say enough good things about this location. The lighting was great. Drive up seamless. Everyone was friendly. No issues whatsoever. I'd definitely use this location moving forward. Thank you!
Sue CarringtonVery professional customer service
juan garcia | Overall ExperienceYour employee Sean was amazing! When we did the safety check, he noticed that the passenger side turn signal on the trailer did not operate - even though it worked on our SUV. A lesser employee might have given up and cancelled the rental, but not Sean. He quickly tried different trailers and connecting cables, before determining it was a fuse associated with the trailer lights on my car. Think the world would be a much better place if all employees were like Sean. Very well done and Thanks so much.
John ReganPlace was clean but the staff was unhelpful and cold. I was told by my pickup location to return the truck by close of business the next day in Lorton. I was coldly told to stay in the truck and then passive aggressively by the guy doing the check why I was late to which I explained that I thought I was early because it wasn’t yet close of business but got a cold response. Bad customer service skills, but equipment was organized and clean.
Matthew MalangaProfessional operation and friendly staff. I will be back soon to rent a local use trailer and truck again. Easy pick up and drop off.
Edward MonroeCustomer Service was great! The woman who assisted me at checkout was very kind and helpful. Would come back to this location again in the future.
Nadia AlchaarGreat service & staff.
elshaday woldu | First ImpressionsThe service at this location was very good. The staff is friendly and professional. One thing that bothered me was the fact that customers had to submit a selfie of themselves in order to rent the equipment. Requesting a selfie surely violates an individual privacy right.
JOSE ESTEBANThis location was only I interested in getting my out and charging me more fees.
colin LespierreExcellent service and great staff members.
elshaday wolduQuick and efficient drop off thanks.
David JohneyI was informed that i would get a discount for returning the vehicle early. I did. Kept vehicle 24 hours. The attendant told me flat out no. She also proceeded to chew out the young man who was cleaning the vehicle. Poor example of leadership.
George SanchezThis is the best run storage facility I have ever encountered. All the hard work by the GM Sherev shows from the moment you drive on the lot, to going into the facility to accomplish what you have set out to do. Great options available for everyone and I always got a live voice not a robot to answer any questions or for help. Everything one needs for moving purposes is here in one location at your fingertips. I would highly recommend this facility to anyone and everyone. Thanks so much for such a smooth move. Clean facility!
Jennifer Robertson | Overall ExperienceBest crew going. Even helped a troublemaker like me get things right.
JAREDMICHAEL BERQUISTBest experience ever with U-Haul. Will definitely be back. Also have large inventory.
david cassadypeople were rude. zero help in locating vehicle. truck was pretty beat up - but did the job. Mainly it was just the people and how they acted miserable and less than helpful. It was too much effort for them to even open their mouth and communicate during a normal conversation. Lot was a disaster.
James Yates JrVery courteous
William MarescaI was a customer for 2 years. Facility was clean and well maintained. I’ll definitely rent again with you.
Chad larkins | Overall ExperienceEasy to move in, friendly staffs, convinced tool to move.
Hoang Pham | First ImpressionsThe manager, Sherev Buchanan, is awesome. She is the reason U-Haul storage is successful. She’s knowledgeable, friendly and a true professional. In addition, I walked away feeling I had a new friend. Amazing. You need to keep her!
mary alford | First ImpressionsGreat service from U-Haul once
BRYCE Fuqua | First ImpressionsSherev and her team consistently do a great job day-after-day. They are among the best staffs I’ve had the pleasure to work with — any industry!
DARIAN CALDWELL | Overall ExperienceSuper helpful staff!
Lee Rysewyk | First ImpressionsVery helpful and professional customer service representatives.
Bianca Geronimo | First ImpressionsGood customer service
steven kirkbride | Overall ExperienceReal nice people I’m real helpful thank you once again for all your help
Michael Reniker | First ImpressionsManagement extremely professional, friendly and helpful.
Hector Henao | Overall ExperienceI have used this facility for both storage and vehicle rental and would recommend them for both. Suggest you make a reservation, as they are busy.
Carlos Neris | Overall ExperienceA very secure site with plenty of employees if you have questions or need help. Even the manager pitches in. I will recommend to anyone needing storage.
Karen Kindelberger | Overall ExperienceI had my stuff in storage for 4 years and the GM made it a wonder and humbling experience for me. I am so glad my stuff was stored at that location.
Tamika Holden | Overall ExperienceClean building, helpful and friendly staff.
Charles Maguire | First ImpressionsOnly issue is I had to pay for the first month and when I rented the trailer UHaul said I get a free month storage unit. That was not the case, but the manager did give me the 2nd month free
Timothy Byers | Overall ExperienceThe staff were courteous and cordial; professional and kind. They kept it to the point without being rude and sensitive at the same time to the energy of myself as a customer. Very pleasant. Bathroom clean. Thank you for being. Charlie S.
Charlie Smith | First ImpressionsVery Convenient, Clean and well maintained. All staff are very helpful , knowledgeable, friendly, professional and highly recommended. Thank you for ur service
Rey C Castro | Overall ExperienceThere is a disconnection between the website and office. Although I notified I had vacated the weekend before I still had to call to avoid a renewed rental charge. I was told I should have called immediately rather than use the website. Please work to resolve this.
Thomas Santa | Overall ExperienceGeneral manager Sherev Buchanan is outstanding! True professional.
Charles Patterson | Overall ExperienceFriend good management
Jerome Arrington | First ImpressionsExcellent storage unit in DC area. Clean and well maintained.
tracy forrester | Overall ExperienceGreat friendly experience and the staff was very professional
ALIYAH CAMPBELL | First ImpressionsI ordered a van and wasn’t able to get it because gps wouldn’t detect me at the location pick up location. I did not order self storage. The online order process to to confusing towards the end where uhaul kept throwing things to purchase that I didn’t want or need.
Michael Foy | Online Move In*
Russell Elder | Overall ExperienceI’m definitely glad that I decided to store my stuff with this U-Haul facility!
Andrea Alston | First ImpressionsSherev’s customer service made the difference. She is exceptional at what she does. I’m extremely pleased with this experience. Thank you!
Adriel Frazier | Overall ExperienceI frequently rent from there. Excellent customer service…
Andre Golden | Overall ExperienceThe staff is very kind and helpful. They help 2 very tired people get settled in so we could have our furniture delivered.
Karen Kindelberger | First ImpressionsThe person I spoke with yesterday was very professional and patient. She provided excellent service!!!
Rachel Barksdale | Overall ExperienceVery professional and attentive to my needs and concerns
Michael Rey | Overall ExperienceI would like to thank Sherev Buchanan for such an awesome and outstanding experience.Sherev and her staff have been extremely amazing. I have never received such great and professional customer Service and leadership. Thanks Sherev and Staff for accommodating me through out my process. I would highly recommend this U-Haul 5 star rating. No complaints. I highly recommend this establishment,
Melissa Johnson | Overall ExperienceFriendly, very polite staff in Lorton VA. Clean, well lit, and temp was good.
Mike Reilly | Overall ExperienceEach one of the staff members went above and beyond to accommodate my storage needs. This is by far the best Uhaul center.
EMILIANOENRIQUE AGOPIAN | First ImpressionsThe staff were SUPER NICE and INCREDIBLY HELPFUL. Whatever is going on there to attract and retain such fantastic staff is working. I'd love to hire them all for my business. Every single person was a superstar!
Raymond Monroe | Overall ExperienceMy 5x10 unit was a rip off it had a pillar obstructing the unit which was sticking out couldn't put my items in the unit properly
mary thompson | Overall ExperienceStaff were very helpful and accommodating, I greatly appreciate the help they provided. The lighting on the loading dock at night time is excellent and also takes care of lighting up the inside of the truck. Over the period of time I had the locker the alarm went off quite a few times while I was at my locker and the horn was right there and it was painfully loud. Understand the need for security but hope a way can be found to maintain security without assaulting the ears of people unlucky enough to be near the horn.
NORMAN GENTIEU | Overall ExperienceI believe a discount should have been added, especially in military moves. For example, I had a rewrites lock, but to return later and request to purchase another lock list a $10 sale because not able or didn’t want the give the 10percent disc.
LINDA LESANE | Overall ExperienceI highly recommend this location to everyone and anyone.
Von Gretchen Towles | Overall ExperienceFacility clean and well laid out, and staff EXCEPTIONAL in being friendly and helpful!
Raymond Monroe | Online Move InOutstanding facility - used them for 7 years of storage! Great staff. Convenient location. Climate control is very good. Highest recommendation!
ralph menzel | Overall ExperienceOur storage needs were a result of a family tragedy, and we have been overwhelmed by the kindness and compassion extended to us by your staff. Thank you. Thank you. Thank you.
SANDRA SMITH | Overall ExperienceI can’t even find the words to describe the staff at the location. If, I start there will tears and I want to just stay calm. Exceptional staff goes beyond to look out and help my my transition better. Laura - wow! She’s the best I’ve ever met. She listen to me cry gave kind words and help me get through a traumatic ordeal Sherri - Wow!!! This woman should get and award for her service. She should be the head over every UHAUL. Miss Mary - Always comes to check on us when we show up. Always kind and gentle. The MEN- Exceptional people kind, gentle, and willing to help. You need more staff members like those at this location. By far the best place I’ve ever rented from. Thanks UHAUL
Ania Govak | First ImpressionsGood hours, but Like to be able to have longer timespan to access storage.
LINDA LESANE | First ImpressionsI love the Lorton Uhaul staff
Von Gretchen Towles | First ImpressionsI didn’t like how the elevator was not working that day I came to store my belongings.. I was assigned to the second floor.. Since the elevator wasn’t working they wanted to charge me extra for placing me on the first floor.. The worker made me feel like I should suffer and pay extra due to the elevator not working.. I ask him to waive the fee for me.. The work customer service skills was poor judgement and made me feel very unhappy due to their problem with the elevator not working.. I felt disappointed but they let me know I wasn’t to important
kevin smalls | First ImpressionsStaff was amazing and so friendly. It was an early morning when I went and they were all great and took the time to explain everything to me.
SEAN SMITH | First Impressionsthis was a wonderful experience, moving is stressful and the people in this building were friendly and helpful
Sean Sean | First ImpressionsI had a great experience at Uhaul of Newington. I have rented several trucks from here before so it was an easy choice for a storage unit for convenience and the friendly/helpful staff. Definitely one of my better experiences with a storage facility.
Mathias Varga | Overall ExperienceThanks Laura and u-haul staff for your patients, professionalism,you all have went above and beyond your call of duty.The best customer service ever,Again thank you for everything.
Melissa Johnson | First ImpressionsThe staff were especially helpful accommodating an 18-wheeler to pick up our goods from two storage units at 7am on Saturday.
NEAL SCHMEIDLER | Overall ExperienceAmazing service all around.
Angel Fernandez | First ImpressionsBest place around!
jennifer robertson | Overall ExperienceGreat facility. The only problem I had was I try to move into the facility after hours and the assigned shed already had a lock on it. Was unable to reach the office and no assistance provided online, via chat, or via phone. Spoke with a manager the next day and she worked everything out, she was great. U-Haul needs a better computer system.
Donald Holloway | Overall ExperienceExcellent and convenient location, variety of storage options and friendly & knowledgeable staff.
Jacquel Tomlin | First ImpressionsThe Lorton uhaul on terminal road. Was excellent. All the employees very respectful and did their best to help. The best uhaul experience I've had in all uhauls I've been.
Christopher Roper | Overall ExperienceVery clean, secure, and well designed storage facility.
serigne lo | Overall ExperiencePoor truck very uncomfortable ride. The heat protection by gas pedal burn my foot because there was a hole there. Truck came was dirty smelled like cigarettes and sweat. No cruise control. Also I turned my truck a day early and I was still charged the full amount. Last I had to drop my truck at different uhaul location instead the uhaul storage I was given.
Christopher Roper | First ImpressionsLady that booked my unit was rude and not helpful at all. Will cancel my unit right away because of her
Brandon Beach | First ImpressionsGreat service, very nice staff
Rafil Ali | Overall ExperienceOutstanding staff!
LISA VILLARREAL | First ImpressionsTascha Anderson Perkins was fantastic- she was helpful and really personable and on the ball!!! She handled all of our issues and concerns with expertise.
stephanie hitt | First ImpressionsHighly recommend using this U-Haul storage facility!
Claude SANFORD | Overall ExperienceSherev and her entire staff were very helpful, courteous, professional, service oriented, and great at their jobs. They welcomed us into their family and gave us assistance whenever we needed it. “Thank you !” to all of them. I don’t know all of their names, but the names I have written down from past conversations are: Sherev, Shawn, Shaun, and Elias. Thank you all for the great customer service you gave us!!!
Carl Thompson | Overall ExperienceShaughn is awesome! Great at solving problems, training staff, and assisting customers with a friendly smile. This place gets busy. Another person on the check out would be beneficial.
Christopher Klein | First ImpressionsManager was extremely helpful, she was able to correct an error with my reservation. Very happy with the service and the facility.
William Ackman | First ImpressionsWould be an excellent if not for the long wait times at the checkout counter.
La Hesh A Graham | Overall ExperienceGood facility, but did not love all the price increases
Elizabeth Blickley | Overall ExperienceThe location is convenient and the price is right!
Jessica Auston | First ImpressionsThe staff at both locations were great and made moving half way across the country way easier
Joshua Bailey | First ImpressionsGreat, professional, and courteous service. I would highly recommend.
William Fitzgerald | First ImpressionsThe woman who runs this U-Haul location is amazing. She is extremely friendly and beyond helpful. She is very patient (even with some tough customers) and engages with people the moment they walk in the door. She deserves a bonus at the very least because she’s like this ALL the time. An absolute pleasure! Highly recommend this location- second to none!!
CHRISTOPHER THOMPSON | Overall ExperienceExcelente servicio, buena atención al cliente, hora de apertura temprano en ningún lugar abren temprano solo aquí gracias muchas gracias y bendiciones
BESSYJACKELINE MORALES LOPEZ | Overall ExperienceGreat location, loading dock close to elevator and plenty of carts to help move your items
JEFFREY GRAHAM | Overall ExperienceEveryone was always very nice and helpful, especially the manager! We really appreciated the customer service we received. Thanks so much!
Shannon Roberts-Musch | Overall ExperienceThe Manager was super kind and sweet. All the staff were very nice and helpful! The storage building was very clean!
dawn deconti | First ImpressionsThanks
JOSUE RAMOS | Overall ExperienceExcellent customer service
Tesfay Woldu | Overall ExperienceI was disappointed that my payment was secured for December on 12/6/21 and I moved out on 12/9/21 but was not refunded a prorated amount for the remaining days. I spoke to someone in the office and they assured me that I would not receive a refund. In addition, on the third floor, there are two double doors but instead of both swinging out or in the same way, one of the doors swings out and the other swings in, making it difficult to move in and out through that hallway. The furniture carts are also very small and not able to accommodate tables or sofas.
Andrew Holden | Overall ExperienceWe were very pleased with our experience.
jimmie edwards | Overall ExperienceEveryone was very helpful.
jimmie edwards | First ImpressionsThe young lady that helped me is very rude her disposition is like wow her mannerism is awful and unwelcoming , her attitude is as if she don’t like her job it makes you not want to do business there she doesn’t understand her body language and the way she speaks to someone as if they are irritating her and if we are bothering her I spoke to her about how her attitude is and this is the second time I’ve had to deal with her she act as if she was doing me a favor when I’m patronizing your business I reserved on line for one price she told me she has nothing to do with online and if I want it for that price I would be on the 2 floor and it would have a plow in the middle of the storage I explain to her there was nothing online stating that she told me I don’t deal with online , I also told her I was going to make a complaint on her and she responded that’s your Prerogative I was like wow !
MAMIE DOYLE | First ImpressionsI was extremely surprised that during the COVID-19 crisis, my items were maintained. The staff worked with me to completely settle this account with a zero balance. This has helped me and my family to be able to get back on our feet. Thank you!
Kenton Wingfield | Overall ExperienceThis U-haul location has been a blessing to me. The female manager here is a hard worker. When I come in to pay my storage, she is always moving around trying to take care a customer. Thank you for being the person that you are. Keep up the good work 💪.
CLAUDETTE WALKER | Overall ExperienceMi gusta el servicio de este lugar. Solo que deberían preocuparse un poco más de la limpieza de los vidrios de los camiones.
LUIS HERRERA | First ImpressionsOwner/General Manager Sherev and her team members were very professional and great to work with!
Lee Rysewyk | Overall ExperienceNew manager Sherev did a great job resolving a longstanding issue. Fantastic!
ROBERT HENKE | Overall ExperienceShe rev and her staff were absolutely wonderful! We had a 26’ Truck to turn in and needed to rent a storage unit. She worked multiple terminals to keep the line moving when her team members were taken away from their computers. This is a very busy location, yet transactions took place swiftly and efficiently. It was awesome!
Carl Thompson | First ImpressionsThere were plenty of carts to help me move in. This made my move in extremely easy compared to where I came from.
MASONANTHONY KAUR | First ImpressionsI have only used storage units twice in my lifetime. The first was an ok experience but this one was absolutely fantastic. Although I have only personally used storage twice, I have helped many friends move in and out of storage units. This one by far is the cleanest, best maintained, climate controlled facility I have ever seen. The customer service was top notch! Please pass on my sincere appreciation of the staff!
Kendall Lee | Overall ExperienceAs always, staff is competent, courteous, helpful.
MARK GERNER | First ImpressionsAssociate we’re very helpful
Robert Amador | First ImpressionsThe customer service was fantastic! The entire team was very helpful!
Kendall Lee | First Impressionspleasant, helpful, polite courteous staff. Couldn't ask for more!
Alan Marinoff | First ImpressionsVery easy!
Kathleen Brackett | First ImpressionsThe people and facility were 5 stars! However, the line at the office is incredibly slow! Past two times I have been in, only one person was mostly working a line that had 6 to 8 people, and each person took a long time to help. Both times I was in line for 20-30 min! I have no idea what's going on, but you need to ensure the four desks in the office are fully manned when the lines go long. Would be great if employees in the back could come forward and help. Thank you!
HEATH FRYE | Overall ExperienceManager Sherev was amazing: super friendly and helpful, calm and professional with rude, impatient customers and she set a great example for my 18 year old son on how to effectively deal with stressful situations. She demonstrated exceptional leadership and competence in dealing many people doing end of the month moves. She is the reason we are repeat customers.
Lee Rysewyk | First ImpressionsFriendly staff, would recommend.
JULIE KREINER | First ImpressionsGM there was awesome!
carlos ayala | First ImpressionsThe check-in process was a bit confusing, some of the information required came unexpected and I wasn’t prepared to provide it. Would have been more fluent if I would have known it was required, saving you time and me frustrated of not having the information at my fingertips. Great job by your Manager in arranging for a unit to be available for me.
JOHN C HARLEY | First ImpressionsAlthough I checked in online the day before, when I arrived at the location I followed the instructions and received a message that I wasn't checked in. The time was 720 pm. I was stuck outside. I called the help number and they said I was checked in. I had to leave the truck outside and return in the morning at which point I moved in.
andrew Baron | Online Move InAbsolutely loved storing our stuff at this location! Had 24 hour access and the card system always worked flawlessly! I needed rental trucks on two occasions and since this is where my unit was it was perfect and the staff was extremely helpful! (I do wish they had more people sometimes it was so busy there was a wait.) This facility ROCKS!
charles mangum | Overall ExperienceI had to wait a long time in the line to check out and turn my storage facility back in. That was very disturbing to me.
linda maxwell | Overall ExperienceThe former GM tried to auction my belongings. When I finally moved, belongings were disheveled and suction vac head was removed. All belongings smelled like mold.
Angela Pledger | Overall ExperienceThe entire staff was professional and patient and went above and beyond the normal service you would expect. They made sure you felt like family and not just a customer. That’s the difference.
DUANE PRATHER | First ImpressionsFront desk help was awesome!!!
Kathryn Wallace | First ImpressionsThe general manager Sherev Buckanan is super professional and friendly. Therefore the whole entire staff members. I'll highly recommend it.
Ledjane Makarowski | First ImpressionsGet with the science and drop the stupid COVID mask requirement, as it does not protect you - per the CDC and other researchers.
Kerry McCabe | First ImpressionsMy experience with Uhaul was fantastic - every person who works there was helpful and kind; but I have to acknowledge the manager Sherev b/c she went above and beyond for us every step of the way. We could not have had such a smooth transition from VA to TX without her help. Thank you, thank you, thank you!
Connie bahrs | Overall ExperienceAn employee specifically sought me out to apologize for a delayed response. I found that to be very encouraging.
Mac Hummel | Overall ExperienceExcellent customer service and great, clean and well maintained facility! Thank you for making our 3 moves (self and two sons) over the last 5 months go smoothly!
Kristy Benton Grover | Overall ExperienceVery clean!
suzanne fowler | Overall ExperienceProfessional and always friendly Thank you so much
JACQUELINE COWAN | Overall ExperienceThe Staff was very nice and helpful. Management was always accommodating.
Bruce Miller | Overall ExperienceMost efficient and friendliest uhaul! Thanks again, Manager Buchanan and your staff!
chip cronkite | Overall ExperienceOutstanding staff!
Kristy Benton Grover | First ImpressionsOnly down side is cost, which think is a little high for storage unit. Everything else was great. Due to delayed departure, called the location and was able to complete the rental of storage unit on the phone. Representative went over all the details of how to access the facility after hours and emailed additional information. Took a lot of stress off and was able to turn the truck and car transport on time. Facility was clean and plenty of carts to load items and carry to storage unit.
KEN DENHAM | First ImpressionsSherev Buchanan was the most helpful and courteous employee I have ever encountered. She was simply the best!
Thomas Solhjem | Overall ExperienceChange of plans so I didn't use the unit. Staff was very understanding and helpful.
Keith Bea | Overall ExperienceEverything was good except the lock handle is very difficult to slide open.
Trung Dinh | First ImpressionsSherev could not have been friendlier or more helpful.
Chip Cronkite | Overall ExperienceWell maintained. Polite, helpful staff.
DONALD WATKINS | Overall ExperienceThanks, Lorton Uhaul!
Chip Cronkite | First ImpressionsThe staff on Terminal Road in Newington, VA are the BEST. They have always been helpful and recently helped arrange a rental in Chicago with a follow on storage at Newington. They are knowledgeable and very helpful!!
ANDREW MONDAY | First ImpressionsTeresa was awesome
Thomas Solhjem | First ImpressionsThe manager wonderful
PAMELA SAEZ | Overall ExperienceSupervisor was very knowledgeable and respectful of customers.
SIANIAH BAYSAH-LEWIS | First ImpressionsThe manager took care she was very professional
Claudio Herrera | First ImpressionsAlthough a new employee, the young lady that assisted me did a terrific job!
DIRK NELSON | First ImpressionsEfficient check in, good security, clean site, and abundant carts made for an easy move in
Keith Silinsky | First ImpressionsI had stored stuff for almost 7 years and never had one problem. When I first got there everyone was helpful and it continued for the 7 years. Thank you
WILLIAM BURKE | Overall ExperienceSherev Buchanan was amazing. Sherev walked my wife and I thru the whole process of using the rental facility. Very friendly and helpful.
Anthony Hewitt | First ImpressionsThe manager was really nice and helpful.
MARYMARIE GILLAM | First ImpressionsGreat service. However, it would help reduce long wait times for customer support in the front desk and the phone line.
Carlvin Laldee | Overall ExperienceMy experience with this uhaul location was great! Staff were helpful and the facility was always clean. I'd suggest a faster elevator if possible and later access hours, but besides that I have no complaints! I will definitely rent again here if I need to.
Lillian Ankrah | Overall ExperienceSharev is the absolute best!!
GINA JEE YOUN FROST | First ImpressionsHighly recommend this location, friendly and professional folks! The GM has set a high standard. Vr LtCol Feltham USMC
Raymond Feltham | Overall ExperienceIn particular, Keisha was extremely helpful in all aspects of this period of secure storage. I am a septuagenarian and required additional assistance. Keisha was there for me even though she was extremely busy. I appreciate her professionalism and work ethic.
daniel g Long | Overall ExperienceShane was very helpful in making sure our selection met our space needs. She was very professional, and pleasant to us.
tina honey | First ImpressionsGreat Facility, Great location. Maybe could use some bigger carts for some of the bigger items of furniture.
James Breckinridge | First ImpressionsThis was my first time renting a storage space. I really appreciated the attention to detail and my needs the staff gave this newbie.
John Goodwin | Overall ExperienceAbsolute professional operation, always available to offer recommendations and solutions.
JOE HART | Overall ExperienceThe facilities are clean and the staff was professional and friendly, but I would not recommend this U-haul storage facility to a friend. The reason for this is their check-out policy of not pro-rating the monthly rent fee. Being in the military I cannot predict when I am going to be leaving and as it worked out I had to close out my storage space on the 10th of July. This means that I paid $192 for 10 days of usage. If I had to check out on the 2nd of the month then I would have paid $192 for only 2 days of usage. This policy of not pro-rating the rental fee is disadvantageous to military personnel who may have to leave in the middle of the month. That being the policy, I am somewhat surprised that I wasn’t forced to return the over-priced mandatory lock that I had to purchase from U-haul when I started renting the storage space just so it could be re-sold for more profit by U-haul. I would not recommend this storage location to any of my military friends.
Lance MAys | Overall ExperienceI think the hours should be longer without paying extra. And the price should not go up, it is storage.
NASEERA PITTS | Overall ExperienceStaff was great! Also, bathrooms were very clean. That little detail is important
HERMANN SEGMULLER | Overall ExperienceThe manager wonderful
PAMELA SAEZ | First ImpressionsThe staft is professional, friendly very nice persons.
Marco Gomez | First ImpressionsVery very good 😊😊 I will rent storage again. Thank you!!!
Michael Motley | Overall ExperienceThe staff was especially helpful and very professional. I was especially impressed with the customer service and professionalism of Natalie and Sherev. Both were very knowledgeable and helped me with my storage needs. Thank you both very much!
William Blacker | First ImpressionsAll good !!
DAVID CONLEY | Overall ExperienceThis U-Haul facility is among the best I've done business with. The people from Management on down are hands on, professional, knowledgable, personable and likable. This is a one stop shop for anyones moving and storage requirements. And finally, they have taken precautions regarding the COVID 19 and make the effort to protect us customers. Thanks UHAUL.
Stephen Smith | Overall ExperienceThe staff excellent always courteous and helpfull.
Brian Mathy | Overall ExperienceExtremely well managed facility, always clean and neat.
wayne davis | Online Move InStaff seemed to only car about truck rentals. Lines were always long. Lots of people there to help with trucks; no one to help with storage needs.
tom previ | Overall ExperienceI don't give 5 star ratings if that is the top, unless I feel that they have bent over backwards to help me. They have been very accommodating for what this is a storage unit. That said I changed from a larger unit to a smaller unit when I moved some stuff out and they were very accommodating, the smaller unit was next door to the larger unit. That made the move really easliy.
JOHN LEARY 3RD | Overall ExperienceExcellent customer service at a great location!
Curry Wright | Overall ExperienceEverything was superb. Thank you. James Rafferty
Renaud Rafferty | Overall ExperienceThis facility was extremely helpful as I was “decluttering” my house to sell. It was so convenient and I would definitely use uhaul facilities in the future
Eileen Bauer | Overall ExperienceI didn't have to worry about my storage items because my storage needs were met to the utmost! Additionally, the staff was great...very friendly.
gloria walker | Overall ExperienceN/A
Charles JOhn | Overall ExperienceI was a new customer to this office I notice the maneger.and two employees were being racist Very unprofessional they only talk to white folks
altamese mitchell | Overall ExperienceI was pleased with my experience at Uhaul. I love that they also have a great selection of moving supplies.
Mary Rose Register | Overall ExperienceLock mechanism that slides into wall locking sliding door in place bent and difficult to free into place
DONALD WATKINS | Overall ExperienceEmployees were very helpful and very efficient. Very clean facility and convenient location/access. In my future needs for a storage facility I will most definitely consider this location.
Sam Mowery | Overall ExperienceTruck was clean. Service was impeccable. Location is great. Mileage rates are too high - for $19.95 a day it cost me $156. for six hours.
Robert Hauler | First ImpressionsTry to keep non-storage vehicles out of the loading spots. During busy periods there may have been a wait to park. They appeared to be rentals mostly.
Tyler Miller | Overall ExperienceEveryone was always very considerate and accommodating even when I was late. They were never rude and always tried to be helpful. I appreciated that courtesy and kindness.
Deborah Harris | Overall ExperienceGeneral Owner Stephen personally helped get me my storage unit and walked me to it to make sure I found it. Great guy. Great facility.
Nikoli Bolivar | First ImpressionsExcellent experience all around
Wayne Liebold | First ImpressionsAlways helpful.
Jacquelyne Vereen | Overall ExperienceThe Lorton U-Haul location employees were very knowledgeable, supportive and helpful with all aspects of the services provided. Very pleased. Respectfully, Debbie Lipscomb
Debbie Lipscomb | First ImpressionsStaff was very helpful.
Ricardo Munoz | First ImpressionsI love the TEAM at the Newington office. Always so helpful and friendly!! Great job!
mikhaela Cheek | Overall ExperienceMy only complant is that when you stop renting, they do not prorate and give you back money if you move out 2 or 3 weeks early, that kind of sucks...
PETE SNAITH | Overall ExperienceKind, kind kind! They just rock!
Lachante Thomas | Overall ExperienceOutstanding and comprehensive service.
Chris McCausland | First ImpressionsGreat place.
Richard Wiegert | Overall ExperienceVery professional staff!!
Angel Pacheco | First ImpressionsGood team, clean facility, and painless process.
Richard Wiegert | First ImpressionsThe staff was extremely helpful and informative, allowing me to complete my move and storage within a mere 5 hours! They worked with closely with me to hit that goal.
hussien fahema | First ImpressionsThis facility and office is extremely clean with an exceptionally friendly and outgoing staff. The hours were well within what I needed 7 days a week for 2 months. It seemed very secured.
Michael Metrick | Overall ExperienceStaff was very helpful.
James Ryan | First ImpressionsI was very satisfied with my experience at the Lorton facility. Staff was always friendly and helpful. The property was well lighted and maintained. Thank you for a great storage experience.
EDITH ROESSLER | Overall ExperienceSales clerk was extremely helpful, considerate, & thorough from beginning to end of the process. Was given a tour, viewed my storage space, best practice tips, and a concern for my understanding. A++
Jason Stahl | First ImpressionsFast and easy
Saychareunsouk Pathammavong | First ImpressionsClean, easy to use, needed for a month, and had access.
Jeffrey Brown | Overall ExperienceNice facility and staff
Kyle Gregg | Overall ExperienceThanks
nicole haskins | Overall ExperienceMy experience was excellent. I couldn’t have had a better experience. The staff were always friendly and helpful. I will absolutely recommend this place to anyone needing their services.
DANIEL DAVIS | Overall ExperienceWe had a great experience. The facility was clean and easy to assess.
Brian Jones | Overall ExperienceClean and well maintained facility. Efficient staff. Good value for storage in NOVA. thanks
John Koprowski | Overall ExperienceI was wrongfully charged $20 for fuel. It was wrong. I placed more fuel in the truck and it was more than what I received it when I dropped it off. I doubled check. I do not have the money to throw
James Clea | First ImpressionsSlow
Staci Marinez | First ImpressionsVery professional.
Allen Edmiston | Overall ExperiencePrompt, professional, and friendly staff. Clean and inviting facility; I felt safe and secure the whole time. Outstanding lot attendant service! Thanks for a great experience.
rob freeland | First ImpressionsNice location, nice and clean property will nice workers. Steve is a good guy that is very helpful.
CARLA YVETTE HOCKADAY | Overall ExperienceGreat customer service
Tina Amir | First ImpressionsWas completely satisfied!!
Lisa Malone | Overall ExperienceThe young lady there was very polite.
oscar sanchez | First ImpressionsReally easy to use, clean, well lit and good staff. We couldn't be more pleased.
Bryan Blackwell | Overall ExperienceClean, quick and helpful.
Mario Foster | First ImpressionsGreat experience all together, Laura was very helpful and allowed me to keep the truck on site until the next day to unload, Her manager/owner was extremely pleasant about the whole thing.
Leticia Rivera | First ImpressionsEveryone was very friendly and helpful
Thomas Davis | First ImpressionsC
jeffrey mcaninch | Overall ExperienceStaff was courteous. Clean facility. Easy access to and from my storage unit.
CHRISTOPHER OWENS | Overall ExperienceGreat facility and staff. Would use for future storage needs.
Henry Wytko | Overall ExperienceIt would be great to have the large sliding doors for moving open later than 7pm in the evening. You guys were terrific!!! Clean and easy to access facilities with all of those carts avail for moving.
Lisa Brenner | Overall ExperienceGreat job.
Anthony OKoren | Overall ExperienceVery clean and accessible- one of best experiences as a military family who use Uhaul quite often
Catherine McIntyre | Overall ExperienceA nice facility, clean and great location.
Celia Dowers | Overall ExperienceGreat storage
Shaquanna elbert | Overall ExperienceWe were happy with both services and the staff at this location.
Holiniaina Ranivohariniony | Overall ExperienceAs a repeat customer, don't think I would trust my home goods anywhere else
William Carpenter | Overall ExperienceNone
Yetunde Orimaiye | Overall ExperienceEverything taken care of effortlessly. Thank you!
Lisa Brenner | ReservationA good place to secure your property.
SAMUEL MAXEY | Overall ExperienceEmployee was courteous and got things done quickly. Very efficient.
THOMAS SOLHJEM | ReservationThey were rude!
niomi gibson | Overall ExperienceAwesome! Easy to rent storage and vehicles!
Raquel Diaz | Overall ExperienceGreat place!
Chris Hough | Overall ExperienceNo specific comments
James Sullivan | Overall ExperienceN/a
Jose Saquicili | Overall ExperienceWell run
WILLIAMS FIELDS | Overall ExperienceThe facility was great. Thanks
Elizabeth Jennifer Morgan | Overall ExperiencePoor service, very long wait time. Quite a few employees standing around watching, few employees helping employees. Not the best location.
Timothy Kennedy | Overall ExperienceAccess to the facility was excellent including use of well maintained carts. Staff ALWAYS friendly and helpful. Need to tweak first-come dock usage policy; this was only drawback to excellent rating.
John Welchans | Overall ExperienceNone at this time
HAROLD LODER | Overall ExperienceSafe, secure, and clean. Friendly, helpful staff.
Cary Humphries | Overall ExperienceThe manager (Stephen Gould) and employees were not friendly. I waited 15 minutes to check in and at least 4 personnel were behind the counter. I was still charged a late fee for being 15 minutes late!
Milford Beagle | Overall ExperiencePro rated days will be excellent, rather than the customer paying for the whole month.
prince george | Overall Experience