Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a great experience renting from this location.
MICHAEL PRONKO
Rating:
5.0
Very helpful staff.
Michael Lahood
Rating:
3.0
I reserved my truck two days in advance. i had to be the one outside clearing off the snow from the day before., but you have no problem charging $25 if the back isn’t swept out.
JAMES FLADING
Rating:
5.0
Customer did not leave a comment.
Henry Woodye
Rating:
4.0
Customer did not leave a comment.
Mohamad Lob
Rating:
5.0
Customer did not leave a comment.
David Grzedzicki
Rating:
5.0
Customer did not leave a comment.
Thomas Schiavi
Rating:
5.0
Great experience
Barb Fitzgerald
Rating:
3.0
Customer did not leave a comment.
JOHN WHITEHEAD MULLANE
Rating:
5.0
Customer did not leave a comment.
Robert Drzal
Rating:
1.0
You charged me over 30 dollar for a 30 mile trip
Sharon Flynn
Rating:
5.0
Keep up the good work!
WILLIAM DONOVAN
Rating:
3.0
My only complaint was the $18 dollar cleaning fee they hit me with. I even wiped out the back of the trailer as stated in my contract, so why the $18 cleaning fee? Also I pulled up and waited in the truck as instructed and waited a good 10 minutes while I sat there and watched the guy walk around the lot on his phone the entire time until he finally decided to look up and see me sitting there. Not very happy about that.
Amanda Krzywick
Rating:
5.0
Customer did not leave a comment.
Andrew Ruszczyk
Rating:
3.0
Customer did not leave a comment.
Michelle pecora
Rating:
5.0
Friendly, helpful staff.
RICHARDMATHEW SUTTON
Rating:
4.0
I feel the systems in place with the great staff on hand there are no needs for improvement
Jim Cammarano
Rating:
4.0
I was told the truck had between 1/8 and 1/4 tank of gas. There was less than 1/8 of a tank.
Tia Courtney
Rating:
3.0
Customer did not leave a comment.
Charlie Stirling
Rating:
5.0
Customer did not leave a comment.
Boldean Mann
Rating:
5.0
Everything worked out great.
Susan Clarke
Rating:
2.0
Customer did not leave a comment.
David Land
Rating:
1.0
The vehicle would not start mid trip and that part of the experience wasted 1.5 hours of my time I had gotten a truck at this location in the past with no isssues
Julia Gutowski
Rating:
5.0
To have the correct vehicle written down that was requested
Kathy Brown
Rating:
5.0
Customer did not leave a comment.
Joseph Carcione
Rating:
5.0
Always a great staff at this location!
Walter Reeves
Rating:
5.0
staff gave exceptional customer service.
Michael Morgante
Rating:
4.0
I think everything was great. My only gripe is there wasn’t a full tank when picking it up but it all worked out. It was also confusing returning the drop box keys on the other side of the building. Maybe I missed a sign and it was dark since I parked closer to where I picked the keys up from, mobile pick up. I think mobile pick up is an awesome idea. Although we cleaned out my brother in laws apartment (he passed away) and my husband left a travel mug of my brother in in trailer of the rental kind of sad about not having it. But overall I thought the rental was in phenomenal condition and will be back for future rentals from this location when needed.
Steven Primosch
Rating:
3.0
Not told much at drop off. Just a person outside told me to leave it there with the keys in it!
John Gorman
Rating:
5.0
The people that work there are great. They are knowledgeable and friendly. They took care of all my needs, even when I came in and needed to upgrade at the last minute. Would recommend this location to everyone for all your moving needs.
Karen Mcclintic
Rating:
5.0
Customer did not leave a comment.
silvian capita
Rating:
4.0
Customer did not leave a comment.
David Dudziak
Rating:
5.0
Customer did not leave a comment.
mary goodrich
Rating:
4.0
Customer did not leave a comment.
George Koller
Rating:
5.0
Nick who helped me out today this morning was great and I would recommend this location to any of my friends who are looking to rent equipment.
Austin Kozuch
Rating:
5.0
I love this uhaul facility. The people are friendly and very helpful. They gave good suggestions and even helped me find exactly what I was looking for, even though I wasn't sure of what I needed. They asked me the right questions to figure out what I would need for storage and they were right, it's the perfect size for what I need.
Karen Mcclintic
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Wayne Moss
Rating:
5.0
Customer did not leave a comment.
David Wilson
Rating:
5.0
Customer did not leave a comment.
John Sherk
Rating:
5.0
Customer did not leave a comment.
dana maybee
Rating:
5.0
Customer did not leave a comment.
Shannon Buchanan
Rating:
5.0
The process was vert smooth
Wayne Moss
Rating:
4.0
The ratchet straps on the car hauler were seized up. I had to go from my house to a store and back to purchase anti seize spray to free both rachet mechanisms up.
nicholas zona
Rating:
3.0
Customer did not leave a comment.
Douglas Lamb
Rating:
4.0
When they wanted to charge me $450 to pull me out of a small ditch even though it was my fault, I lost respect for your company.
Paul Morgan
Rating:
5.0
Customer did not leave a comment.
John Martino
Rating:
5.0
Not sure, didn’t have any issues
Eugene Netter II
Rating:
5.0
Customer did not leave a comment.
Jeffery Rishel
Rating:
3.0
Customer did not leave a comment.
JULIE KELLY
Rating:
5.0
Customer did not leave a comment.
Al Stevens
Rating:
4.0
Customer did not leave a comment.
Michael Cochran
Rating:
5.0
Customer did not leave a comment.
Alzbeta Marciano
Rating:
5.0
Customer did not leave a comment.
Matthew Fee
Rating:
1.0
The messed up the mileage and over charged me by $300. The employee probably never even looked at the mileage from multiple people before me and then charged me for all those miles. I have to wait two days for a manager to fix the issues. I will never go to this uhaul location again.
Robert Atkinson
Rating:
5.0
The staff was very helpful and courteous.
Kenneth Levine
Rating:
5.0
Customer did not leave a comment.
Jacob Rozler
Rating:
5.0
N/A Great user experience.. Very accommodating
LANCE C SKOWRON
Rating:
5.0
The staff was very friendly and helpful.
Patricia Hatch
Rating:
5.0
Nothing. These guys went above and beyond. We had a blizzard and they made the rental seem less. Would highly recommend this site to anyone interested in renting from UHAUL.
LANCE C SKOWRON
Rating:
3.0
Customer did not leave a comment.
RONALD JABLONSKI
Rating:
5.0
There was some trouble securing a truck from my go to U Haul, but the team in Orchard Park were helpful in securing a good truck with excellent service.
John Di Sciullo
Rating:
5.0
Very short wait time & awesome friendly service
Salvatore Buzzanca
Rating:
4.0
A little more customer friendly wait area
JOANNE EISENRIED
Rating:
3.0
The rental of the truck went well and the truck was in good condition. However, when I returned the truck, a female employee who clearly didn't realize I was waiting in the building for my ride to pick me up made some deeply inappropriate comments about other employees. She may wish to fully check her surroundings before saying things that could sincerely offend customers. Or, she may just wish to consider choosing her words about others more carefully in general.
Samantha Greenwood
Rating:
5.0
Everything is always perfect when i go there.From tow hitch install renting trailors and costomer service
Derrick HORNUNG
Rating:
5.0
Customer did not leave a comment.
William Reese
Rating:
5.0
Staff was friendly and knowledgeable
JAMES BUSSHART
Rating:
2.0
We had a problem with the straps on the wheels of the car on the trailer. When we reported it & received a phone call back, we were told that it wasn't possible that the straps were not secured properly. I have dealt with race car trailering all my life & know when something is done incorrectly. The 10% off the price was very little compared to what could have happened because of thise negligence. I will never deal with Uhaul again & intend to tell everyone I come in contact with about the handling of this issue.
Ken Klaybor
Rating:
5.0
First time here. Was very satisfied with service.
dave covert
Rating:
5.0
Customer did not leave a comment.
LAWRENCE LAMPKE
Rating:
5.0
Customer did not leave a comment.
Ronald Paluch
Rating:
5.0
Made online reservation. Friendly staff. Had my trailer quickly. Return very easy as well. Happy with equipment.
William Weiss
Rating:
5.0
Customer did not leave a comment.
David southworth
Rating:
5.0
Customer did not leave a comment.
ERIC ANDREWS
Rating:
4.0
Customer did not leave a comment.
Jeremiah White
Rating:
5.0
Customer did not leave a comment.
Gregory Janca
Rating:
5.0
Customer did not leave a comment.
Benjamin Harrison
Rating:
4.0
Customer did not leave a comment.
Ronald Noworyta
Rating:
5.0
Customer did not leave a comment.
Nick D
Rating:
4.0
I was charged for 2 gallons of gas when the gas gauge read the same upon returning the vehicle. I put 18 miles on the vehicle. Can’t imagine the truck only gets 9 miles per gallon? Frustrating!
Brian King
Rating:
5.0
Customer did not leave a comment.
Todd E Marshall
Rating:
5.0
Customer did not leave a comment.
GREGORY William MARTIN SR
Rating:
5.0
Could not be more impressed. Every time I rent , the vehicle is ready great customer service as well.
LANCE C SKOWRON
Rating:
5.0
This location in Orchard Park is “spot-on” . Our company has utilized this location for ten years. There has been improvement in efficiency But this staff( and a -7- year lifer)) makes renting your product worth returning to same location!!
david Haynes
Rating:
4.0
I always have had a great experience when I rent from this location. This time was awful. The van was clean and nice but no one told me the newer vans have an automatic lock system that happens when you step from the vehicle. I was locked out of the van for 2 hours in the freezing cold while i waited for roadside assistance. The key was in the ignition, I stepped out to load the back and all the doors locked. The location could NOT provide me with another key because the new vans only come with one key!!! I called roadside assistance and the first three calls the representative hung up mid call!! Three times in a row. The 4th representative told me about the automatic lock feature!! The person I rented the truck from at the location didn’t even know about this feature!!! I never was told when roadside assistance would be there, no follow up text NOTHING!! It was ridiculous. The van cleared states it has On Star but Uhaul doesn’t use it? It was an awful experience and how can vehicles be rented with a feature not explained to the operator?
Adornment Inc
Rating:
5.0
Customer did not leave a comment.
John Kopp
Rating:
5.0
Employees were very courteous and helpful.
RICHARDPHILLIP MACEY
Rating:
5.0
Customer did not leave a comment.
David Wilson
Rating:
5.0
Customer did not leave a comment.
brian segulin
Rating:
5.0
Its awesome people there at that location of rental.
People are all in the matter, Customer oriented and supporting to all the customer needs.
Excellent and Awesome!!!
Beyond expectations!!!
Greg Bai
Rating:
5.0
Customer did not leave a comment.
Theresa Fleig
Rating:
5.0
Customer did not leave a comment.
Susan Guenther
Rating:
5.0
Jack should be included on Uhaul
Jeffrey Heferle
Rating:
5.0
Customer did not leave a comment.
William Wallace
Rating:
5.0
Customer did not leave a comment.
James Allen
Rating:
4.0
Customer did not leave a comment.
Charles Miller
Rating:
5.0
Customer did not leave a comment.
LEONARDG CHANDLER
Rating:
5.0
The 20 foot truck ran very well. Clean, easy access, all except tow button is in a place where it gets accidentally hit during other vehicle operations. If the driver is not aware, the truck will perform much differently.. That i did not like...
The staff was competent and the younger female manager was so calm under duress. She is a keeper.
I will recommend you and I will use you again. BTW -- the Uphaul check-in/out is light years ahead of where it was.
U modeled an Airport process Brilliant
Craig Repp
Rating:
5.0
First class service and employees!
Patrick Enright
Rating:
5.0
Customer did not leave a comment.
Gregg Tomani
Rating:
5.0
The manager, Tom is absolutely incredible, went above and beyond the call of duty to not only install the hitch on my car, to getting the trailer hooked up on my vehicle. He did an amazing job getting me Ready for my big trip to Charlotte. Five stars, I could not be any happier.
David Tomasello
Rating:
5.0
Customer did not leave a comment.
MARY DEITZER
|
Overall Experience
Rating:
4.0
I have not received an email yet confirming that I have vacated the storage unit. Also I was told that I should be receiving a refund for the last payment since it was posted on the same day we vacated the unit. Otherwise the experience was very good
John Bobeck
|
Overall Experience
Rating:
3.0
My unit had a rusted out door that scratched some of my items and dropped rust particles on my things. It was a storage trailer sitting on the ground, so, in the winter, it was basically inaccessible. The unit leaked water in the far back corner that I never knew for 2 years. Fortunately I had my furniture wrapped in plastic because there were PUDDLES of sitting water and my furniture was damaged. I didn’t have the insurance apparently, event though I was paying a lot per month for the unit, and basically was handed a pamphlet and told too bad. Glad to be out of there.
Amanda Cummings
|
Overall Experience
Rating:
4.0
My storage unit leaks & some of my stuff was wet. It didn't flood, these items were up on that shelf in the back of the storage unit. I thought putting my more important items there would save them from a flood. I still have to check to make sure nothing was ruined.
Kim Bodine
|
Overall Experience
Rating:
4.0
My outdoor van unit had no lighting, but was otherwise fine for it's use and purpose, after moving, and liquidating/dividing up my mom's estate/house.
Heather Gulas Karaszewski
|
Overall Experience
Rating:
4.0
Great overall experience!
NICK ADINOLFI
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Toni Placer
|
Overall Experience
Rating:
5.0
I'm happy with UHaul, as I needed to get another storage unit, due to a move that we are currently making. I've been renting from Uhaul since 2017.
Heather Gulas Karaszewski
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CARL OLEWNICZAK
|
Overall Experience
Rating:
1.0
I was given a quote and order number over the phone. Upon arrival I was told that what I booked was not an option and I'd have to pay significantly more. After being transferred back and forth between departments, and absolutely no accommodation by the Orchard Park site, I ended up leaving with my items and canceling completely. I'm extremely disappointed and this put a huge strain on my family while we are moving.
Leah Helfer
|
Overall Experience
Rating:
2.0
The inconvenience of getting into the storage unit between ur open hours madebit difficult since I work second shift and it woukd have been more convenient to stop on way home from work.
But the fees/fines u gave for being in my unit after hours is the most ridiculous thing I have heard of with storage units. Which is the reason for me leaving!!! So those fines need to be addressed along with ur access hours.
Daniel Ellis
|
Overall Experience
Rating:
4.0
The lighting in the hall was fine. It would have been helpful if there was a light in the storage room
John Wise
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN LEARY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EMILY LEITZEL
|
Overall Experience
Rating:
5.0
Very convenient and no issues
John Fazio
|
Overall Experience
Rating:
5.0
The staff at the UHaul location at 3120 Orchard Park Road were very helpful and professional. I could not be more satisfied with their excellent customer service. Thank you!
John Kasser
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Dolan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Peter Schaefer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Dolan
|
First Impressions
Rating:
3.0
No elevator service to second floor storage units. I am disabled and this made it very difficult.
KEVIN LEARY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EMILY LEITZEL
|
First Impressions
Rating:
5.0
We were extremely impressed with the facility and staff. We stored on the second floor because we were concerned of potential dampness, however, after several visits we learned that due to climate control we were doubtful that would have been a concern. The facility was kept clean and safe. The staff extremely polite, helpful and professional. It would have been nice to have lighting inside the "stall" but not an absolute necessity, otherwise the overall facility was well lit. The price was comparable to other local storage places but far exceeded the quality of the metal free standing storage sheds we had visited at the time. I hated to leave but my wife said I was out of the dog house and I could now return home (just kidding!). Wayne
Wayne Dubrawsky
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kaitlin Kasperski
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kirsten kaminski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXANDR CHERNYAVSKIY
|
Overall Experience
Rating:
3.0
Storage room is on the 2nd floor and there's no elevator, thus it's hard to move things in.
ALEXANDR CHERNYAVSKIY
|
First Impressions
Rating:
5.0
I had a great experience with U haul storage. All The staff, especially the manager Andy, were very professional and helpful. Thank you so much
layla arab
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUZANNE SMITH
|
Overall Experience
Rating:
5.0
I had an issue with my storage unit reservation and Andy Oscypala was of a great help and solved the problem immediately.
Best customer support. Thank you
layla arab
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scot Thompson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Karen Weigand
|
Overall Experience
Rating:
5.0
So far, so good. Just moved in!! Pleasing and approachable staff. Good location, hours, security and parking . Clean and dry (not damp) inside storage area. A service elevator would be nice to access second floor areas and a little better lighting inside the cubicals, but neither are necessary. The rental price is comparable to another facility I checked out but I found this a better facility. I give this place a thumbs up.
Wayne Dubrawsky
|
First Impressions
Rating:
4.0
We rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.
Christopher Karns
|
Online Move In
Rating:
5.0
The staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions.
f highly recommend using this U-Haul storage facility!
Karen Weigand
|
First Impressions
Rating:
5.0
Absolutely was great for us, we came and left whenever we wanted.
WILLIAM BAUER
|
Overall Experience
Rating:
5.0
Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.
Timothy Schmidt
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
chelsea bzduch
|
Overall Experience
Rating:
5.0
she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.
Janette white
|
First Impressions
Rating:
5.0
This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.
Becky Embree
|
Overall Experience
Rating:
2.0
I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.
Jordan Wolters
|
Overall Experience
Rating:
5.0
During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.
THOMAS SCHOBERT
|
Overall Experience
Rating:
5.0
Na
Brittany McGreevey
|
First Impressions
Rating:
5.0
Na
Marc Sargent
|
Overall Experience
Rating:
5.0
Alex assisted me and he was amazing...he was helpful and courteous...
Andrea Rashad
|
First Impressions
Rating:
4.0
Folks working were very helpful and friendly.
Heidi Reed
|
First Impressions
Rating:
5.0
Thank you for quick processing, the weather is getting colder.
seth dobson
|
Overall Experience
Rating:
5.0
Every staff member was polite, extremely helpful and organized.
Becky Embree
|
Overall Experience
Rating:
5.0
Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!