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Malisha ACustomer Reviews for U-Haul Moving & Storage of Panama City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. The entire staff was courteous and professional. The truck was the cleanest truck I have rented before and I have rented too many. Unfortunately, I will need to rent another truck in the upcoming weeks to move more furniture and will definitely rent from this location.
RICHARD STo start with, my reservation was moved to a further away location adding unwanted distance. Second, I should have gone inside the store to pick up my reserved truck as the online system was unnecessarily tedious and inaccurate at best. Chats with your on-line agents reported that my Emergency Contact didn't answer and when they did, didn't know my reservation number; when in fact they did answer and were never asked for a reservation number. I won't go through this hassle again to rent a truck to pick up pine straw...
CHARLES GI have used your service multiple times. Every experience was excellent.
Ernest KI use this location because the location at 7808 Panama City Beach Parkway, PCB, FL 32407 is absolutely disgusting.
Alexander SFast and easy service
Marty SStaff was great and found me another size when the one I wanted was unavailable. When the man handling the outside realized I needed a utility trailer with a ramp he quickly went all the way across the lot and fixed the paperwork to get what I needed.
Christopher MA smooth & much-appreciated quick dropp-off of an auto-trailer just 30 minutes before closing and right at dusk...actually had the store's assistant manager help me (do not recall his name), who could not have been more helpful or friendly helping me get my rented trailer dropped off early and on my way at the end of the day! :)
Dave LLove this uhaul location.
Bryan EJust keep on doing what you are doing!!
Frances BDrop off of trailer was fast and seamless. Very helpful staff. Thank you!
SPENCER AI rented 26' trucks on 2 separate occasions. Every single person that I encountered either in person or on the phone was refreshingly professional and personable. A+++
STEPHEN AJust keep on doing what you are doing!!
Frances BTodo está bien , gracias x su servicio
medel jNothing. All was as good as it should be. Thank you.
Jerry MGreat as usual.
Antique EPaper contract copies needed.
terry sThe staff at this facility was wonderful. They were very flexible and accommodating.
Karen HVery efficient operation All questions answered
Shirley DNothing great team
Sabrina RUhaul did not have the requested vehicle ready at the designated location and changed pickup to a location 40 minutes away. We were also not informed of this change ahead of time so went to the requested location to be told they didn't have the truck. What's the point of choosing a location convenient to the customer if, last minute, it changes. Representative at original location was anything but pleasant or helpful. Also, website did not add our request for insurance, and we were not given the opportunity to add insurance after we realized it. Will NEVER rent from Uhaul again.
Kerry MI reserve a smaller size U-Haul and when I went to pick up my U-Haul, they did not have the one that I reserved. They only had one U-Haul the large one which requires a lot of gas to drive to Tampa Florida and they did not charge me the same price as if I was getting the small one . When leaving out the U-Haul place, I deserve several U-Haul’s parked the size that I reserved.
Cynthia OThe truck maybe needs an alignment but other than that the trip from DFW Texas to FL was great. I spent around $350 dollars in gas, not bad for a regular gasoline truck. 100% recommended. Great customer service!
Rodolfo GCustomer service great and that’s 99% of the great experience
david wThe team at that location was cohesive!!!!!!!
Caroline TAlways excellent service.
Keith JHire more employees. They only had one person helping customers loading and unloading equipment.
Andrew WConvenient location, with quick and easy registration.
Steven P | Overall ExperienceNot sure you could do anything, but when I started the truck at the pick up location, it immediately informed me that I had 19 miles to empty on the fuel. Not exactly a good way to start...
JAMES MStaff was great, pick up and drop off went smooth. Will definitely use them again in the near future.
Justin OThe ladies working the desk were extremely nice and helpful and the location is very nice. I chose this location because the U-Haul at 7808 Panama City Beach Pkwy was absolutely disgusting.
Alexander SYour staff was extremely helpful.
Kenneth WEverything was perfect here.
Robbie GCustomer service sucked very poorly maintained and operated will not recommend to anyone
Michael HKeep up the good work.
Don SBrooke had great customer service and went above and beyond for us. Employees like her are hard to find now in days she,
ELIZABETH MGreat customer service.
BILLY SExcellent service when I picked up and dropped off the vehicle. Would definitely use this U-haul location again.
STARR BI have a lot of respect for this place it has grown my company to the level that it is I left owing fees that I will pay we are starting off to a better year and I will pay all my fees this year through this location I love this location and I recommend this location to anybody local or distant in the area store manager Tori specifically is amazing been dealing with them for over 4 years and are wonderful and highly recommended
Quintan B | Overall ExperienceNot sure about being ready because I haven't seen it yet.
April N | Online Move InThere were roaches and droppings in some of my belongings.
Ivyline G | Overall ExperienceEVERY truck is disgusting and not acceptable.. Every truck has old drink spills in cup holders, one all the way down to the floor. One truck has black mold in the back and bugs and cigarette butts. Very unsanitary for my children to be in these vehicles and certainly unhealthy conditions. This was my first experience with uhaul. I spent my whole day trying to get a cleaner, correct size truck, since we rented a 15 foot15foot that was actually 13 feet with a top headspacehead space about 2 foot tall that is what made the truck 15 long...What we rented it for would not fit due to this. First, No one told me to do a check around the truckaround truck before leaving. I, I called U HaulUhaul immediately after getting home and saw the message with a linkwith link to take photos of the truckof truck before leaving the Uhaul place. The scheduling dept (Lashawn) told me I would need to go back and talk to the rental office. I wanted to exchange trucks without having to pay for the first.I called but their phone lines were down from a lightning strike that hit the previous week the employees said….So I called back to .makeake sure the location would have the actual size we needed before driving back, The guy said no, but they may have one not checked in yet, and to call back scheduling dept to see what they could do. After waiting for a call and getting nowhereno where I decided to go ahead and rent the second truck online so I knew we would have one. When I goti got there asking for a refundfor tbe refund, I was refused. SO I did the picture thing before leaving, checked out the truck that was just as disturbinglydisturbing clean wise as the first and went on my way. After I goti got home,my husband checked it out anda d discoveredThe second truck rental the blinkers did not work. I, I didn'tdidnt think I needed to do a whole inspection before leaving. One tire was very dry rotted, at highwayhighways speeds it could have blownblew at any moment. So I calledi called Uhaulback. After reaching Tori finally after 4pm she helped me as much as she was capable of and I greatly appreciate her help getting me in the best option. Uhaul had available. But I am still waiting for a refund from the first and second rental truck. Please contact me, I'd like to further discuss uhaul with a person above the general managers please.
Heather DExcellent customer service both at pickup and drop off. Equipment was clean, well maintained and ran great for the whole 1300 + miles.
Gabriel TNothing
Duane DThis location is easy to work with and very helpful. The only problem is that you can’t lock the trailer to hitch. So someone can take the trailer and move it to another hitch. The only thing that would prevent that would be the weight on the tongue of the trailer. The worker explained Uhaul was having trouble getting trailers back but you could charge more for ones with locking features. It would get someone moving a little more peace of mind moving distance over multiple days.
Mark Tpoor customer service. an appointment was made and it still took 45 minutes to receive the trailer
john gNot overcharge for services
Tracie ACab was super clean and so was the back of the truck, honestly was such a good experience and would definitely use this company again. I'm again impressed with the costumer service as well, super sweet and respectful 10/10.
Janae CYour good
Kerry EThe service lady found me an adapter (round to oval/ flat) for my rental. She went above and beyond. Very much appreciated!
Ronald JAll staff were courteous
Scott HYou really should tell people how to shut cargo light off. I spent a hour on utube trying to find a video that showed how. I never turned it on. So there was plenty of videos complaining about it.
Timothy PPlease try to focus some much needed
Linda FVery impressed with the trailer 6’x12’. Has a lot of room and it was ver nice in the road. Will rent again. Thank you! Great customer service! Rod
Rodolfo GI had no issues renting a 10ft truck on the weekend. I setup my rental on the website and the transaction went very smoothly. The young man at the counter that helped me was very knowledgeable and helpful.
Robin KGot a call from corporate and said they would give me a couple extra days free if I took a trailer to my destination so I said sure. Well they didn't give me 2 days just one and charged me for it and it had a bent rim. The truck was new but hat a hop in the front end and check engine light was on.
Willie ENothing to add.
Stephen HPersonal opinion, someone needs to ask if you plan on putting furniture in these units that are in a narrow hallway. We could not fit our couch down the narrow hallway and into the unit. We ended up ruining our couch and having to throw it away. My husband messed his hand up trying to get the furniture in the unit. The layout is very inconvenient and doesn’t make sense if it’s for people who are putting big bulky items in it. We drove around and thought it was a drive up unit and it isn’t. We wanted to put our trailer inside also and we are unable. As I said, someone needs the explain these specific units are in a narrow hallway with other units and not an outer facing unit, not a unit to put big bulky furniture in.
Michael Y | First Impressionsno dumpster for use at all
SYDNEY R | Overall ExperienceThe only concern is if you are on the 2nd floor and someone is moving there things to the first floor using the elevator there are no stairs besides the emergency exit stairs available and the only restroom is on the first floor so it can be a precarious situation.
Michael P | Overall ExperienceWhile the facility was nice and well kept, constant price hikes forced me to choose a new place to take my business. I found a larger unit for half the price. Inflation is happening to all of us and consumers are being given the short end of the stick. The continued price hikes proved that Uhaul cared more about money than the customers it served. Nothing at the facility ever changed or improved, but that extra $30 a month was enough to change and improve my storage needs and location.
Joseph M | Overall ExperienceLove the place very clean And convenient Access , staff very polite and friendly and professional. Thank you.....
eugene d | Overall ExperienceI don't think I need insurance because nothing really going to happen I think the company should be responsible for the customer belongings not the customer or store at own risk not being forced to buy insurance
Stanley A | First ImpressionsI've been dealing with U-Haul moving for so many years and they've always been the same about everything so that's why I keep using them.
veronica t | First ImpressionsThe storage price was raised too high and was no longer affordable.
Joyce W | Overall ExperienceIt was impossible to contact anyone at the local facility and it was ALWAYS severely understaffed every time I went in to the office because I was unable to reach anyone by phone. The cost increased to a RIDICULOUS amount and was no longer an affordable option. Access was difficult at times as the access cards given to patrons NEVER worked so it was impossible to access my secured unit unless the office was open and the buildings unlocked.
kerry S | Overall ExperienceVery nice storage unit . If ever need again will call and also recommend to anyone that needs storage .
Renae O | Overall ExperienceStaff is extremely nice always smiling.
Bridget S | Overall ExperienceVery good service Thank you
GUSTAVO F | First ImpressionsU Haul Storage of Panama City was exceptionally efficient in ALL AREAS. Whomever is in t in charge there is really on the ball-U Haul trucking coming from Pensacola N Davis Hwy was/is a nightmare. Also the customer service Dept when I had to report issues & concerns were very inconsiderate & rude
Ellison J | Overall ExperiencePromise was for free 150 sq. ft. Storage unit based on my rental contract. Was given 50 sq. ft. Bad for business. Disappointed
glenn H | First ImpressionsVery Good
Dorsey L | Overall ExperienceThey never answer the phones … all calls are redirected to the call center while they sit there and are on their personal cell phones just chillin
Victor R | Overall ExperienceGreat job guys!
GREGORY M | First ImpressionsWas give a lot of wrong information from customer service about hours of operation Was recommended the wrong storage size Was give a unit that was not empty and moves has to move items
Cynthia F | First ImpressionsWhen we went to load our storage unit at the location, we were advised that there would already be a lock available in the unit. One was not available, so I had to go to the front office to get one. The manager of the operation provided me with the lock and apologized, stating that they were very busy that day. We got into our unit without issue and were able to unload the rest of the truck. The individual instructions for access into the units was not clear at all. We tripped the alarms to our unit at least 3 times before another renter showed us out to work the alarm systems. Considering we had to rely on another renter to clarify how to access the units is concerning. There are some posted signs and placards on the outside of the building, but there is nothing regarding the system posted within the U-Haul app or the emails that I received after completing the check-in process. Additional information provided upon online check-in regarding this would have been helpful.
Alexandria M | Online Move InTerribel staff. Your manager Tori actually hung up on me. Not professional at all. The other staff were rude and not helpful at all. It's astonishing to see businesses run this way. How do you stay open? Your staff is HORRIBLE. I can't stress this enough.
Shannon S | Overall ExperienceHorrible experience. Rented room online so my husband would not have to go in the office. When he got there the office staff was rude and there was no lock in the unit like there was supposed to be. Your manager Tori actually hung up on me. Very unprofessional business. I woiuld not recommend your facility to Anyone! You guys really need some better staff that actually care about a customers experience.
Shannon S | Online Move InI appreciate that U Haul/employees took such good care of my treasures for 4 years but it was time for me to enjoy them for awhile longer.
Kaye S | Overall ExperienceI am looking to rent a gain
leanner W | Overall ExperienceAlways top notch service and friendly staff
Carolyn M | First ImpressionsAlways courteous and helpful
Carolyn M | First Impressionsmy customer representative was very courteous even though she persuaded me to rent a dolly that I did not need to use and did not you would pay $10 for She was very friendly and courteous, excellent salesmanship, but I should not have rented the dolly and I did not use it because I backed right up to the unit and went from the truck straight to the unit which I believe he should explain to me that with the location of my unit is from the office and I would’ve pictured it and would not have rented a dolly which she did not do that
Ellison J | First ImpressionsMy mattresses were water damaged and the office staff lacks communication! I moved out June 22nd and after calling the office to get my move out slip 3 times and being told they would do the walk through, I still did not receive my move out slip until July 4th AFTER calling AGAIN!
Kaneisha M | Overall ExperienceThe storage unit was convenient and large enough for all of our things. Being climate controlled made me comfortable leaving my furniture and family photos there. Thank you U-Haul.
Patricia R | Overall ExperienceThe only issue I ever had was a couple times was the card swipe didn't work when I was trying to get into the building.
Cecil N | Overall ExperienceThe unit was clean and ready but it was almost impossible to pull the trailer back to it because it was so packed. And I had a small 4x8. No way could it have been done with a larger trailer. When I had to back all the way down the row of units because the other way out was packed full of rental trucks. Way too many trucks and trailers to be around the storage units
Misty V | Online Move InDid not appreciate that I HAD to get YOUR rental insurance even though I already had it covered by my apartment renters insurance, I HAD to purchase one of YOUR locks even though I had one already, constantly having rate increases for $5-$30, Moved out BEFORE then end of my current rental month but don’t see a credit coming back AND the unit was swept out! WILL NOT RECOMMEND THIS HIGH DOLLAR OUTFIT!!!
Kimberly V | Overall ExperienceGreat service! Super helpful
Mohkam S | Online Move InWhile the staff was helpful with our move in I must say the communication between the call center and the local U-Haul facility was awful! We had two individual one-way moves which qualified us for two free months of storage. Initially we were informed by the call center we couldn’t do back-to-back months in the same unit but they would make a reservation for the 2nd free month. When I received a text indicating my “move-out day was approaching” I called the call center and was told, “it’s up to the individual store manager if you can get a 2nd free month.” Then was told by the call center the “store manager will contact you,” which of course they didn’t. I went to move my items the next day only to find out I’d already been billed for the another month for my current unit! Fortunately, the store employee understood what was happening and backed the charge out. Doesn’t end here; then the employee informed me that have no other similar units available! So the reservation that had been in the system for a month meant NOTHING! I had to rent a truck and find other accommodations…seems a very-very poor way to do business and treat a customer who just spent $3K on moves.
Frick W | Overall ExperienceWould use again
veronica t | Overall ExperienceUnderstaffed. Common issue for u haul everywhere.
ken f | Overall ExperienceMuito bom.
Rosileide S | First ImpressionsEverything was perfect until checkout day. You were severely understaffed. I waited 30 minutes in line!!
Wanda C | Overall ExperienceNot Happy🤨, 16 days paid without usage of storage
denise p | Overall ExperienceAwesome service
Deamarshae W | First ImpressionsNot much parking and returning vehicles can trap cars parked along back of building. Blake, the reason I’m doing this, in particular was absolutely fantastic. He’s the bartender, the pizza delivery guy, the person gathering carts in a lot that makes you think “why is he working here (no offense)? They seem like they could be doing something much more lucrative”. All of your employees were at least pretty good - but Blake is special. Fantastic attitude and it’s authentic. I can tell it’s real. You’ll want to hold onto that one - I suggest rewarding his pay rate to reflect your wanting to keep him from getting a job somewhere else. Good day!
TODD V | Overall ExperienceIn time gone by I found there are many situations when it comes to moving.peoples lives are always changing.its always difficult to know the timing when you are ready.uhaul is available in most locations both on the leaving side and receiving side so you are convinient.the trucks are well maintained and dependable and the price affordable even for a short need.the contract is specific so get your miles and timing right or it can get expensive.dont forget your phone.they need it for processing your licence
robert s | First ImpressionsWas over charged from what my reservation stated. I was told they had a price increase, but I was never notified via mail nor e-mail. The line was very long only one employee working. Neat and clean, but once we retrieved our stuff, one crate we had there was full of water. RUINED a lot of papers
Barbara H | Overall ExperienceThe lady name Sha was excellent she rode the go kart and showed me where to swipe my card then showed me where my storage unit was very helpful. I give her 5 stars.
Audrey J | First ImpressionsThank you for all my storage and truck needs
michelle c | Overall ExperienceStaff was very helpful & always professional. Area was clean & well maintained
Mark B | Overall ExperienceThank you for your great service. One suggestion. Do you have a benefit that offers discount services for other retailers for referral services.
Christine R | Overall ExperienceThe only issue I've ever had and I've been on the site many many times is: counter help... The wait is exceptionally long and not because it's bad but because it is good.. You need more payroll hours for counter help and you'll have excellent ratings.
Deborah L | Overall ExperienceTori and her Team is Beyond Awesome!! Love doing Business with her location 💪
Quintan B | Overall ExperienceI went in and paid my july and August rent in July and told them I was moving out by end of July. I was out by middle of August, they even called me to tell me my unit wasnt locked in August and I told them it was empty already. Then in Sept got an email I was past due and responded I wasnt as I had canceled my unit. In Oct I talked to a lady over the phone reiterating the same thing. In November she called me again and then after hanging up with her someone called me from Pensacola and once again I told this other lady.. Now you have threatened to ruin my credit with a collection. I will sue Uhaul if this happens
JOEL J | Overall ExperienceThe one year I had the storage facility the rate changed three times. It’s a shame I went 2 blocks down the road simply because I could not identify the monthly cost.
Richard M | Overall ExperienceI moved out on the 9th of December, but before I knew I was going to move out I prepaid for the month of December in November. My bill was due on the 11th, but was told I wouldn't get my month of December rent back just because I already paid it even though I moved out before the 11th of December. Do better U-Haul.
Laila P | Overall ExperienceYour sales representative was very congenial and helpful. She made me feel very comfortable. Thanks so much.
Wanda C | First ImpressionsI got put in jail over some screwed up paper work and lying employees my shed was robbed by someone and the employees helped them and y’all are still trying to charge me for late fees… I will never use uhaul again and I hope u go out of business
Daniel H | Overall ExperienceVeronica Walsingham was a pleasure to work with!
Danny H | Overall ExperienceBlake is the best.
Corey S | Overall ExperienceThe move in date is incorrect it should be 11/21/2022 please notify me of the change
denise p | First ImpressionsI'm pleased with the service I got.
Ivyline G | First ImpressionsChose wrong size storage. In trying to put lock on storage,could not slide lever to lock. Did not like there was no way to cancel service on website. Only way to cancel storage rental,I had to wait in line at facility to talk to representative in person.
Cathy S | Overall ExperienceDid not like location of my unit in back of lot. Also had billing issues as UHaul did not accept my bank by mail checks.
Sherrie P | Overall ExperienceThe staff was very,very, rude and very unfriendly. Very sad people. Qe we treated like criminals, not even, because criminals are still human beings. Veronica, and an old white lady was very mean. And Tory, who is SUPPOSED to be a manager is very unprofessional.
ODENE D | Overall ExperienceBlake helped us a ton. Super nice, super helpful and professional. I stood in line and watched him deal with a few other very rude customers and he handled it like a champ. He was at our arrival location. The departing staff were good, nothing special. Truck smelled a little when I got it but I was able to work through it. Truck wasn’t very clean either when we got it, but the customer service by Blake offset these negatives. Thanks again to him and the other staff there.
Corey S | First ImpressionsI was never able to speak to someone. I even called while I walked to the counter with no one in line . The agent never picked up the phone . Poor customer service
Justina O | Overall ExperienceI love this place. The staff are always nice and seem to know exactly what they're doing. The facility is always clean and the climate control is great. I always feel good about storing my stuff here.
Hannah C | First ImpressionsHoles in wall that lead to next door storage units and broken latch on door and the workers said it would be ok but every time I went to go into my unit I would almost cut my hand one time I exactly did and door was broken off track workers also had to clean unit before I moved in but marked me in the system that I moved in while they still had to remove items of furniture from tenants before they knew about everything but didn’t do anything about it
Stephanie D | Overall ExperienceYes I was out bye the 12th of October and thank you
rachele b | Overall ExperienceOk service
ODENE D | First ImpressionsWe have used this facility numerous times renting uhaul trucks but yesterday rented a storage unit. The staff member was extremely friendly but not knowledgeable at all on typing skills, didn’t know how an offer currently running worked, confused the entire time she was talking with us. On top of all that she directed us to the wrong storage unit on the map. Then on top of that we come back after store closes to put our stuff in the storage unit and we can’t access the building because she never issued us an access card. Then tried calling the after hours manager and the phone just rang and rang and the n voicemail was full. Was going out on a whim and figured she would call back but 6:24am the next day still no call and no access.
DANIELLE F | First ImpressionsThe storage unit I was assigned had a lock still on it and I was given another one to hold my stuff until the other size is available.
SHERMAN R | Online Move InI was charged after completing a move out. I went to the office to talk a representative and they were easily able to refund the charge. Would definitely recommend to friends and family.
carlos g | Overall ExperienceThe manager at that facility was very helpful and a joy to work with
ANNIE L | Overall ExperienceClean and ready to move, excellent!
Camila F | Online Move InI was very pleased with my storage units and renting a truck. All the employees were very helpful and friendly.
TRACY S | Overall Experiencen a
Dean W | First ImpressionsI would rent with them again anytime. They are short staffed so it makes the wait time in line a bit long but otherwise they’re super helpful.
Judy F | Overall ExperienceThe light in front of My unit did not work the entire time I rented even though I let them know the light was burned out repeatedly. There was always trash around. Your service elevator is slower than molasses in January.
JOSEPH L | Overall ExperienceEverything went very well, and that was due to 2 factors. First, UHaul equipment (truck and auto trailer) are top notch. Very safe and very reliable. Second, and most importantly, your assistant manager at the Panama City location saved the day. You see, I reserved the truck, trailer, and a storage unit on August 8th, with the assumption that all would be available on the dates designated for the move (Aug 31st and Sep 1st). The equipment was ready on the 31st, and I arrived in Panama City on the 1st only to hear that the storage unit was not available. Apparently, your computer system assumed that I intended to move my things into the storage unit 3 weeks before I would pick up the truck to move the stuff in the first place. If I could make that happen I wouldn’t have needed the truck. I could have clicked my heels like Dorothy and presto, me and my belongings would have appeared on Aug 8th, when I made the reservations. Your assistant manager worked magic in finding a storage unit, on site, for me. His customer service skills and professionalism were outstanding in every respect. I’m in retail management, and I know when someone makes their company look good no matter what. This gentleman did exactly that. But he should have never been put in that position in the first place. When your customer is moving, it’s best to assume that he/she will need a reserved storage unit upon their arrival, not before. Such a logical assumption should be incorporated into your computer program, and it’s rather astonishing that it isn’t. I hope experiences such as mine will help.
David C | First ImpressionsThis move was to consolidate my stored material from two smaller climate controlled units into one unit. Tori Greenwood went out of her way to locate a unit for me on the same hallway as soon as it became available - within a few days from the initial request. I have had several units over the last 10 years I have been in Panama City and have noticed and enjoyed seeing the improvements in the facility and the positive attitude of the staff since she has managed the location.
JAMES M | First ImpressionsThey wouldn't let me get a storage. Said my girlfriend owed 1200 dollars. Then after it was disputed she owed nothing. The person the staff me.ber was texting was off site. It was my worse experience no final explanation given.
William W | First ImpressionsAll the employees were friendly and helpful
LYNDA F | Overall ExperiencePrice a little high.but worthwhile.
tanneshia t | Overall ExperienceTori and staff were great
JAMES V | Overall ExperienceAlways a long line in office. Poor communication. Employees hide. Moved out a long time ago but couldn't ever get an employee's attention. Called the office many times only tonger forwarded to the national number. Had a truck parked in front of my storage unit most of the time I was there so I could barely get to my unit. Tried using call buttons, no response. Even tried asking call center for help but they had the same issues. They called me saying I was overdue, and I told them of my issues and attempts at contact and they acted like they had no idea. My move out date is incorrect because y'all don't have good records or care about your customers. Never using your services again.
GLENN M | Overall ExperienceTory and her staff are always helpful.
Miles C | Overall ExperienceWhere's the zero stars option when you need it. I will not use my time to explain the 18 different ways this facility and the staff are atrocious. Enough of my time has been wasted as is.
Ashley W | First ImpressionsAccess door was jammed and I had to find an employee to help open it. A third of the sheet rock is missing from the unit ceiling so it really isn’t “secure” at all. There was no padlock inside the unit to use as advertised when I rented it online. Zero lighting inside the building - bring a flashlight.
Joshua B | Online Move InThanks for your Services.
tanneshia t | First ImpressionsGreat and clean! Only drawbacks is the alarms startle me each time and had a hard time finding the office on the back of the building at first. But best place I have ever rented from!
Tabitha L | First ImpressionsI didn’t get my refund back for driving the truck all the way up here and not really having a place to park because I didn’t know where her U-Haul place was up here because I’m new to Panama City but other than that the U-Haul storage was very clean the people were kind of not helpful at all and no kind of way they did not refund me my money from my insurance and make sure that the truck got there on time and clean and they did not refund me my money once I returned them their truck in one piece and it was a lot of money I’ll put in today so $1300 is a lot of money to just give away which I was told I would get my money bag and I did not so yeah
Pandora C | First ImpressionsI made a reservation. The first staff member that I talked to was very rude. Instead of taking my reservation number or anything, she gave me the storage room that she wanted to give me. She then put the wrong unit number in the system and gave me keys to a different one. I had to wait in the heat for 15 minutes for someone to move a truck blocking me in. Then I had to go and remind her that I was still waiting. The manager fixed the truck and storage issues the next day. He was professional.
DWIGHT T | First ImpressionsBathroom in storage unit was discussing, not cleaned up or useable.
Brian V | First ImpressionsThe only problem I encountered was when I called customer service & was advised that I would get a prorated refund if I moved out in the middle of the rental period, which was a lie! If I knew this, I would have never rushed to move out until my end date.
Laura K | Overall ExperienceI have always been really happy with the service at this location,
TRACY S | First ImpressionsI moved out due to issues! 1st we came to storage unit the weekend b4 fathers day and there was a small lock on our unit. I had items sold from unit and missed money! Waited till Monday went back to find out they put the lock on the init for my safety but the lock used for my safety was half the size my lock was and took the lady 30 mins to find the key to the lock that put on my unit! 2nd 2 months in my unit went up 30.00 that was it for me. Go no watches so no time for that crap! With the world struggling like we are and people gauging people is sad! I will take the rest of my rental services to another company!
Dexter T | Overall ExperienceStaff very experienced and helpful
eric r | Overall ExperienceWaiting 30 minutes to return and and and another 30 for a refund totally unacceptable
tiffany c | First ImpressionsYou all are Wonderful for my Moving Company Bendions Best Moves.... Please send us all and Any Jobs and Work. We Love What we do
Quintan B | First ImpressionsExcellent service every time I've use U-Haul.
VINCENT W | Overall ExperienceI reserved a 10 x 10 storage unit online and hired movers to meet me there. Upon arrival, I was told there were NO 10 x 10 units available AND I was the 3rd person that day that reserved a unit not available. How unprofessional is your company to allow customers to think you have availability when you don't! You completely wasted my time and gas, only to have to rush and find an alternative storage unit last second! Then U-Haul charged me an extra $2.40 for driving over the miles provided, which was U-Hauls fault for sending me to their storage unit that didn't have what I needed! Corporate should at least reimburse me for that! I even returned your truck a day early AND returned an appliance dolly that was left in my truck. I am an honest person and your company should be ashamed!
RENE T | First ImpressionsThe only complaint I have is that my unit was a outside unit inside another unit. It was very dark to the point you couldn't even use the natural sunlight to see inside. I never used the unit, never even put a lock on it because of anxiety and fear of something happening to me and being closed up and never found. I did try to contact the manager but she was out of the office. I just took it as a lost and got another unit elsewhere.
Chimere W | Overall ExperienceI came up in person to inform staff I was closing out of unit before the 17th. I wanted to make sure they didn't charged me on the 17th. Staff put in notes indicating my unit closing. The staff said I still had 5 days even after the 17th and not to worry. I signed off on the 17th and still got charged. No one assisted and the 800 number couldn't find any record. I had to get my bank to reverse it. Bad closing experience
THU A | Overall ExperienceMold was on all of my furniture. I paid for climate control and did not get that. I had to throw everything out and buy it again because of this. Truly inconvenient.
Diamond D | Overall ExperienceEveryone was helpful and knowledgeable about their products.
nicola d | First ImpressionsGreat experience
CECILIA M | First ImpressionsStorage and facilities were as expected. However, the additional charge for transport 1 day extension, return to wrong location, which was suppose to have same dislocation drop off as truck when I picked up. I don't feel i should have had to pay more than the one day extension. Note i couldn't even get both units on same day or place. Using my time, mileage of rented truck and having to pay the fuel used to pick up transport, and delaying my departure date. Ps I discussed with representative when I picked up transport i would be returning both units to the same address in panama, Fl. Both units were to be dislocation to panama. Your employee made the error and I shouldn't have to pay for that error. Also at drop point my car was still on the transport. As this is my only means of transport once transport and truck were returned. also note my reason for extension was fully because I was dealing with the flu and fevered. Preventing others from getting ill was a precaution and being to sick to leave the restroom for long.
THERESA T | First ImpressionsThe initial person I dealt with was very nasty. My reservation was for a 10 x 15 space. The space wasn't available so they gave me a 10 x 10 which wasn't large enough. The lady argued with me when i said I should get equal space for free (1st month). I requested a manager and the general manager was in agreement with me and gave me an additional 5x10. The 5x10 is also in a different building. Although equal in total square footage it completely changed the way I could load the space so I had to rent an additional 5x10 at an exorbitant price. The shining star in the whole experience is a Gentleman named Wyatt who actually apologized for the way I was treated. I'm very displeased with the service I received from U-Haul and will never use them again. I will also do my best to discourage others from availing themselves of U-Hauls services.
Patrick D | First ImpressionsJust got it.
Patricia R | First Impressions1. I can tell you the building we were in is haunted. 2.There was a remarkable younger fella named Arvay, he saved my wife and I by helping us. He had a outstandingly good attitude.
Ryan B | Overall ExperienceI really likes that everything was nice and clean. I really feel like my stuff will stay nice while I am in this situation where I have to store my things due to the lapse in having my own home. I always hate storing my furniture in sheds because they always come out smelling badly or moldy and I feel confident I will not have to worry about my stuff this time.
VIVIAN C | First ImpressionsWorst service ever
Brandon S | Overall ExperienceThe staff at that location is always fabulous! They made sure I completely understand everything and am confident in my transaction before leaving.
Clarissa H | First ImpressionsJust had a problem with he put me to access office hours an I wanted 24 hours access.
Karen k | First ImpressionsThe two young men I had dealing with were so very courteous and helpful. The man who took my return of the cargo van that I used, was one of the most caring persons I have met in a really long time. Also, the male clerk that assisted with the rental of the truck and move out of my storage until was without a doubt the most courteous person that I have dealt with at U Haul I hope other customers have the same experience.
virgina N | Overall ExperienceTori and her staff of employees were awesome. Tori went above and beyond to work with our storage needs. Thank you!
PAUL D | Overall ExperienceLarge number of carts made available to facilitate move in/move out and an oversized freight elevator made this a great experience.
Michael M | First ImpressionsA very nice facility. It is clean and well maintained.
Paula P | Overall ExperienceNot enough help at the counter
Mark H | Overall ExperienceExcellent staff and facilities!!
David J | First ImpressionsTori & her staff are the best !!!!!! Easy Peasy in & out service
Jerry N | First ImpressionsThere were about 4 employees just sitting around talking I waited and waited then when I finally said excuse me they helped me, I told them I wanted a storage unit I rented a uhaul and 1st month should be free well she said no out of city I said well I moved from Jacksonville she said doesn’t count then said we would never make any money if everyone got their storage for free come on?! I found that to be so rude I was asking for the deal that y’all sent me cause I got a uhaul truck! I still got the storage she said the one I reserved wasn’t available so I had to upgrade for even more I wasn’t planning on $105 a month and I’m soooo upset about it honestly and will pull my stuff out before next month terrible customer service
SARAH W | First ImpressionsGreat place for all moving and storage needs
richard n | Overall ExperienceMoved from Texas to Panama City Beach the Uhaul was horrible, the Tow Dolly even worse almost lost my vehicle twice the straps would not stay on the wheels until finally we bought chains a straps and locks to keep everything in place. Then when I found out that I had a month free storage I thought finally something good kmbo nope the CS Agent made me feel like I shouldn't be there got wrong size unit had truck half unloaded but unit was 2 small after the third attempt finally a right size. I fell while unloading due to unlevel ground and gravel, couldn't hardly park for unloading for the water. This trip cost over 1500.00 and not one once of Freaking kindness from Uhaul. I believe they should give more for the duress I had to endure absolutely horrible experience
JOHNNIE N | First ImpressionsSome of the boxes on the floor had gotten wet. The bed slats that hold the mattress were wet & mildewed several inches from the bottom. One of the dining table chair cushions had gotten damp & was somewhat mildewed.
laurie c | Overall ExperienceI have to left part of my stuff because the store had big cockroaches
rosy g | Overall ExperienceRoaches
Herman C | Overall ExperienceFirst, I had a reservation and when I arrived my reserved unit was unavailable. They did have one available in climate controlled but wanted me to pay additional $ over my quoted price. The manager then offered me 2 smaller units to make up for one I reserved but when we got there one of the 2 smaller units was full. We went back and the manager found another unit for us. A couple days later I went back to get some items and U-haul put a padlock on the other unit. I had to get with the office to sort out the mess as I was getting 2 smaller units for the bigger unit I reserved. I guess no one followed up on the proper paperwork. Concerned how the billing is going to work out as I had a monthly quoted price for 1 bigger unit and they put.me in 2 smaller units. Manager assured me it will be correct. To be honest, everything has been a hassle from the trailer to the storage unit with U-haul. The manager did give me a 2nd lock for the other unit as I was planning on only having to buy 1 lock since I was only going to have 1 unit. The employees did seem to care about making things right just not the best follow through. I would recommend for convenience and fair pricing.
Miles C | First ImpressionsVery happy with the process.
Laura S | First ImpressionsMy storage unit wasnt big enough for my sofa well the door wasnt wide or long enough!! Now I have to put my soda in a seperate storage unit at another location
DANIELLE M | First ImpressionsThe staff was very friendly and helpful
Autumn P | First ImpressionsIf I every need storage again I will most definitely pick your storage facility!! I will recommend your facility to everyone!! 😄
tina a | Overall ExperienceUhaul truck and car hauler excellent. Storage facility excellent. All staff were excellent.
Elizabeth J | First ImpressionsI enjoyed this storage facility, unfortunately had to move to a different storage facility due to needing a larger unit. I would still be there of I could get one of the larger units but never could seem to get through to the office.
Brahim E | Overall ExperienceAuto debit feature was not updated and late fees occurred as a result. A simple email would have communicated the issue better instead of being totally unaware of a system glitch and being penalized.
IZRA B | Overall ExperienceNo complaints. Had 3 units and all went well.
Sandy K | Overall ExperienceTori is awsome! Very friendly
Jim H | First ImpressionsThe only suggestion I have is to have 24 hour access to a storage unit. When I first rented, the hours were inconvenient but it appears they have extended the hours since then. Overall, I was very happy!
Terry H | Overall ExperienceAlways convenient and accessible. The storage building was always spotless including the bathroom. If needed we will use this Uhaul again!!
STEVEN G | Overall ExperienceTori and her staff were very knowledgeable and professional
Gennaro G | First ImpressionsNeed a bigger unit but otherwise good. Fast friendly customer service. Easy access to unit. Would like 24 hour access so my boyfriend could help me. Moving everything myself sucks. But overall, glad I came here.
Traci D | First ImpressionsTORI AT THE PANAMA CITY UHAUL IS GREAT AND SHE IS VERY HELPFUL. THE OTHER WOMAN THERE PRATICALLY DOESNT NO HOW TO DO HER JOB AND IT MAKES IT DIFFICULT TO HAVE QUESTIONS ANSWERED. AFTER MY EXPERIENCE WITH PRIOR UHAULS THIS IS 100X BETTER. STILL VERY DISAPPOINTED WITH UHAUL AS A WHOLE
marcelo s | First ImpressionsThanks
Darren B | Overall ExperienceThey overcharged me twice. They were very rude about it. Never again will I go thru Uhaul again
ZHANE G | Overall ExperienceEverythi g good
DAVID W | First ImpressionsGreat staff and clean property
alan s | Overall ExperienceStaff was very helpful and friendly.
Julie D | First ImpressionsSunday was not time convenient
CHRISTOPHER J | Overall ExperienceBecause a when I went to take my items I noticed that there was cockroach in the storage
Jaziel C | Overall Experiencevery friendly and helpful staff!!
RICHARD W | First ImpressionsThe facility was clean, but the staff were VERY RUDE!! I was locked out of my unit, NOT DUE TO PAYMENT, but an oversight to the lock I bought. I NEVER received a call about the issue either. Then I was DOUBLE CHARGED this last month and again, NOT BECAUSE I OWED, I have ALL my bank statements, I can show that I was ON TIME, EVERY MONTH. I would love to get that $100 back but I know that's not possible because the staff are VERY RUDE AND UNFRIENDLY.
Melissa B | Overall ExperienceI had never had a storage unit before and was so surprised at how clean and well kept these U-Haul Storage units were. They have a very good restroom which is large and clean with the paper toilet seat covers. I had one of the inside units and I felt my belongings were safe and I did not worry or feel like I needed to go by and check on it. When I need a storage unit again, I will definitely use the U-Haul at 15th St and Balboa.
Cortez V | Overall ExperienceI went to get a Uhaul in order to empty my storage unit. The doors to the climate controlled units were locked and the attendant had a difficult time getting them unlocked (no fault of him). We are given a time limit to return the Uhaul but waited almost an hour to get in. You need more help. The employees are working as fast as they can but there is always a line.
Glenda B | Overall ExperienceEl tamaño para mi mudanza fue insuficiente.
janet m | Overall ExperienceStaff did a good job
Justin B | Overall ExperienceI have no complaints, except they need more than one person in the office helping people. The line is always long.
Glenda B | Overall ExperienceStaff was unprofessional and rude. Very difficult to locate office in the facility.
Sherrie P | First ImpressionsTristan was awesome got me setup and took good care of me.
Kenneth B | First ImpressionsAlways clean and kept to temperature.
Miren G | Overall ExperienceThe manager is a sweetheart. God bless her.
Dayanara J | Overall ExperienceGreat pricing and service!
Danny H | First ImpressionsLoved the service of Tristin , V and Edward. Hard working non stop. Very interested in satisfying the customer. I have already referred a friend. Thank you for great experience
Betty S | First ImpressionsTori was amazing and very understanding to our issues!
Ariel G | Overall ExperienceWe found out on arrival that there were not 10x15 units available although we had a reservation. The folks there were great in accommodating us with a 10x10 and 5x10 unit close to each other at the same combined cost as the original 10x15. Great service.
Jeanette P | First ImpressionsEveryone was very helpful
bonnyjean B | First ImpressionsIt was very busy in there and one of the attendants was working with very difficult people, but they remained very friendly and helpful. The guy that helped us was super friendly and very accommodating. I wished I could remember his name! He even ran when he looked at our unit and showed us exactly where it was it was. Very happy!
Erica E | First ImpressionsWhen a customer comes in to check out, the employees shouldn't ask them to write their information down to be taken care of later. I was asked for my information, and was told it would be taken care of by closing that day. It was not. I had to make another trip to make sure it was, because no one would answer the phone or their email. It was an avoidable inconvenience to me, the customer. Never take advantage of someone's time. It's rude.
Tina Y | Overall ExperienceSurprisingly this is the first above average experience I’ve ever had with U-Haul, the other few times I used you, I had horrible customer service & vowed to never come back, unfortunately, I was in a jam & had no choice but to rent from U-Haul & didn’t have any problems until 2 hours after we turned the truck in when my credit card was charged for the additional mileage on the truck, which isn’t an issue, except for the fact that it should have been done at the time of the return or a quick phone call to let me know that there were additional fees being charged. I was shocked & slightly surprised by the random text message saying my card was charged for $18.00 & me not being made aware of the charge nor exactly what the charges were I was being billed.
Tamara A | First ImpressionsMultiple attempts to reach the store to verify account was closed! After 2 days of trying to reach by phone, I had to go to the store to have account closed. Poor service!
GEORGE S | Overall ExperienceMe and my mother spent all weekend moving from Memphis. We took advantage of your self storage because it had after hours. My facility closed at 7 and we were there at 7:15. The code pad to enter the unit was "out of service" and it said to call a manager. When we called the number provided, it went to the call center. The woman in the call center called the number for the "manager" and it went straight to voicemail. So now, we have a truck full of stuff and the uhaul we rented is going to be late due to this, because I have to work and cannot finish unloading the uhaul.
Sarah H | Online Move InThe staff was very courteous and knowledgeable
Angela W | First ImpressionsKIND AND PLEASANT STAFF. SOMETIMES THE LINE IS LONG AND WE HAVE TO WAIT WITH ONLY 1 PERSON AT THE REGISTER. GOD BLESS AND HAVE A HAPPY NEW YEAR.
ron s | First Impressionsuhaul is always there when i need them. the location on 15th street in panama city is exceptional.
john f | Overall ExperienceThis facility is very understaffed. My first time there was returning a 26' truck and vehicle trailer. I pulled into the wrong driveway, but there was no signage directing me to a different entrance. After I stopped because I couldn't go any further, I was scolded by the guy on the golf cart for going the wrong way and told "next time come in the other way" As if there was going to be a next time and I intentionally came in the wrong way after driving 850 miles. Call and in-person waiting times are very long. Climate control storage doors were often propped open, of course reducing the effectiveness of the climate control. After the free month, I moved my stuff out, because it cost me too much in time and related issues. BTW the A/C didn't work in the 26' I rented. You have lost me as a customer.
bruce s | Overall ExperienceTori was fantastic & easy to work with. So very helpful. She knows how to provide the best customer service. She is a valuable asset to U Haul .
john i | Overall ExperienceThe only thing I can think of to add to make a customers convenience better, is hand dollies available for loading.
Chris F | First ImpressionsI had a fantastic experience, they made my moving experience as simple and as pleasant as possible. We all know moving is no fun. But Tori is the absolute best, she is so on top of everything. Thank you to all the staff, you all are wonderful!
Katherine j | Overall ExperienceThe only problems that I had was gaining access to my unit because there were a few problems with the outer sliding door was sticking. Otherwise the staff was very helpful with any questions or concerns that I may have had. And both during and after hurricane Michael, I was kept informed about any possible damage to my unit, which there were none.
THOMAS L | Overall ExperienceIt was virtually impossible to get to your unit because of all of the unused/unrented trucks and trailers lining the roads and blocking your way to get to the units. No clear pathways. The last month I used the shed, I was notified by one of the staff members that I didn't need to use my card because the unit I had "wasn't secure anyway". We paid for a secured unit that wasn't secured for months. False advertisement.
Genea S | Overall ExperienceTHIS WAS THE ABSOLUTE BEST EXPERIENCE EVER!! THE STAFF WENT OVER AND BEYOND TO HELP WITH A STRESSFUL SITUATION!!! WHAT A TEAM!!!!! TODD MIXON
Cat5 S | First ImpressionsI had no problems with the service. The unit availability and access simply did not meet my needs.
SHARLA S | Overall ExperienceStaff were very friendly and helpful. I never went in the unit. Before my daughter showed up with her stuff her schedule changed. She’s a nurse and her job changed. I rented it on Thursday. Found out on Sat she was not coming with her stuff. Returned card and exited the unit without even knowing where it was. Wish I could have gotten a refund but it is what it is. Thank you!
denise b | Overall ExperienceThe staff is friendly and helpful! In particular Tori,she helped me immensely. I would definitely recommend using them to anyone who needs this kind of service. 😊
Katherine j | First ImpressionsThe female that helped me get 3 units was fantastic. I wish I knew her name.
Randy W | First ImpressionsThe process was fairly easy and straight forward. The facility was clean and well maintained. Large elevator! There’s a curb, no ramp in front of the sliding glass doors for moving in/out.
Roman A | First ImpressionsThe extra fees for insurance should be refunded when u leave
kadeen M | Overall ExperienceOpening hours are at mercy of whomever works any particular day . The hours posted are not observed by the company so sometimes there is no access to storage units .
Macie T | Overall ExperienceJudy who runs the facility is great
Ed G | Overall ExperienceExtremely rude ....hung the phone up on me several times when calling. Will not work with you at all . Charged several late fees during the covid 19 . Dont recommend to anyone
jennifer h | Overall ExperienceReceived a rude phone call early in my rental experience; not even identifying himself before accusing me of not paying my storage rental before getting the specifics.
Marie D | Overall ExperienceStressless operation with very clean and new storage lockers
Cortez V | First ImpressionsI've had to change storage units 3 times within 1 day. I'm so thankful for the staff, making the transition smooth and easy. Everyone were so helpful, nice and happy to be at work. I know with the COVID, its a stressful time for everyone, but I felt very safe with locking up my furniture and going on about my day. Thank You U-Haul Family PC
Genevna M | First ImpressionsVery clean bug and rodent free. Can’t wait to try the new section from the old at&t building. Great place to rent trucks, trailers, storage buildings, fill your propane bottles up, and get moving supplies at a reasonable price. Very nice establishment and one happy customer.
Mark N | Overall ExperienceHorrible and torri is a mgr after they approve my refund torri called back and had it deciliter very rude and I have never had any problems after 30 years of using this services never again she won’t smile very rude
Carol m | Overall ExperienceTorri was so rude and the black guy was so mean to me in which I am a black female he was very ghetto and treated me very shabbily I don’t see how torri is a mgr and it smelled like marijuana very heavily I have used this giant company over 30 years and never had no problems torri is rude as I ever seen some one need to send a secret shopper in there ugh
Carol m | Overall ExperienceThe storage unit did not have any lighting, so I was only able to access my things during the day, and the door does not stay open, so I had to use something to keep the door all the way open to see when I wanted to find something in the unit.
Maureen H | Overall ExperienceI rented this unit for my daughter & grandson for just a month. When we came to get the rest of my grandsons stuff there was construction debris all over all his toys & stuffed animals. They are doing construction in this building. His dinosaur car coupe now has white paint all over it where it fell from the ceiling during construction as well. I don't think you should rent a storage unit that is still under construction just to get money. Now all his toys are ruined.
Dottie M | Overall ExperienceMy experience with this storage facility was excellent overall. It was clean and well maintained with helpful staff. My only complaint is that my access card did not work well even when I typed in the number. The alarm was going off repeatedly when I was packing up and I'm not sure if I was the problem.
SUSAN L | Overall ExperienceSee above.
travis f | First ImpressionsKept Their Word...
Robert G | Overall ExperienceThey were very helpful.
Jessica M | First ImpressionsEverything was great
JODI H | Overall ExperienceMultiple times I was late with payment and had to mail in the form to set up autopay. Everytime I did it was never set up or honored and never a reason as to why it wasn't. Overall 5 years. C+ grade
JEFFREY C | Overall ExperienceEveryone was very helpful, and i will send all my friends to your business
Dana M | First ImpressionsThe nicest people in the business. Knowledgeable, patient, BUT since we work, I can only use the storage after work. I was not allowed in and I am sitting with a half full truck ,to be continued
Robert G | First ImpressionsGreat service
Anne P | First ImpressionsUnits should be clean before renting to another customer. Front office staff is super friendly.
liane b | First ImpressionsPeople, place and facilities were great and if we need storage again we will return
judy n | Overall ExperienceTori is always making moving easier
VICTOR H | First ImpressionsGreat service
TOVAKYSHE W | First ImpressionsWas great , all my needs was taken care by staff
gary s | Overall ExperienceSucked
Lisa G | First ImpressionsThey need more weekend staff
Lisa G | Overall ExperienceMy only suggestion is that the staff at the front desk focus on the client instead of talking so much among themselves. Otherwise, it seems to take longer to get the client’s business resolved.
JOEL N | Overall Experienceyou stand around and wait and wait for help
donald ` | Overall ExperienceWe have enjoyed keeping our belongings here. Always clean floors and friendly staff.
Sam N | Overall ExperienceHad to return a second day because the person left in charge could not get into the computer system to do anything. On my second visit I was hooked right up with the storage unit I had reserved.
Thomas T | First ImpressionsKwamen Kelley provided great customer service!!! He explained everything in detail from renting a truck to purchasing the right size storage unit.
bobbie a | First ImpressionsConsidering the location is still recovering from the hurricane and the shortage of labor locally, I was very happy with the service. Great job working with me!
JOEL N | First ImpressionsCustomer service reps. were very helpful and friendly, I will refer all friend,family and coworkers to haul on 15th street. Thank you ladies.
debra m | First ImpressionsExcellent customer service
Shanikka D | Overall ExperienceI had a difficult experience in the beginning with renting a u-box for moving. I was extremely frustrated with another location but the 15th street location did everything they could to make it right.
jennifer m | Overall Experiencegreat service
sherry m | First ImpressionsEvery time we went there, something was wrong. They are still calling me about a late fee for a unit that is not mine. They stink
Dana M | Overall ExperienceThanks so much.. Rachael is a great employee with Uhaul
Khalilah H | Overall ExperienceOver the five years that I had the storage unit I never had any problems or complaints - except the increase in price for the unit by almost 20 dollars/month over the years.
JERRY W | Overall ExperienceYour response after hurricane Michael was stellar. 4 star only because the location we stored our items was understaffed and quite busy so long waits if you had a question. Always friendly though.
TOM G | Overall ExperienceThe A team rocked!
Dana M | First ImpressionsGreat job from start to finish. Professional , timely , and reliable.
Pam T | Overall ExperienceWe were in desperate need for storage and you provided. Thank you very much.
Dorothy Y | Overall ExperienceWhen you press it call me a liar and a thief I won’t let anybody a friend of mine and veterans go to the 15th St. U-Haul
Bradley W | Overall ExperienceThis place was awesome! The staff was very friendly and helpful with everything we needed. They went above and beyond to help us and we greatly appreciated it! I will definitely recommend y'all!!!!
Gina C | Overall Experiencevery professional crew .Always a pleasure ,
Mark D | First ImpressionsI could not find my key and they were helpful in finding a locksmith.
Bill R | Overall ExperienceWe were greeted by a very friendly staff and they more than met our needs. The unit was spotless when we checked it out. These folks were very easy to deal with and made sure that we were satisfied
Gina C | First ImpressionsLost my uboxes, I had to track them down myself... hours of phone calls. Needed my boxes on 12/30/18 as I had scheduled for pickup but got on 1/04/19 and then got double charged for retrieval. ANGRY!
Jean L | Overall ExperienceWay too much to discuss in 200 characters. I'd be happy to discuss further if you would like. Extremely displeased with my experience.
Teresa A | Overall ExperienceUboxrs were never out when made advance request. Manager Chris cursed each time and said he was go in ng to charge me extra as he couldn't find box.. Alsk charged for box I didn't have.
polly s | Overall ExperienceI reserved my u boxes to be unloaded a week in advance. When I got there I got my truck but my boxes were not available they said come back after noon, so I did and they only had half of my boxes out.
Ryan B | Overall ExperienceThanks
Robert H | Overall ExperienceI'm very un happy with the over outcome due too i called five times too make sure if the Panama city u-hal store will be open and ev per I talked with stated they don't close intal 8pm so i rent a uh
Antonio T | Overall ExperienceTried for 5 days to speak to someone there. No one ever called back.
james d | Overall ExperienceThis facility always seems to be understaffed. I always have to wait in line everytime.
Patrice B | Overall ExperienceAfter Hurricane Michael I was pleased with the way they handled my damage
marcia b | Overall ExperienceYour costumer service is awesome.
pedro r | ReservationIt was a good move
BARBARA M | ReservationThe facility and staff were great. Thank you.
jeff p | Overall ExperienceWe have used Panama city u-haul 3 times, for cross country moves, all 3 times the service was excellent. T he staff are very friendly and helpful. Tori does a great job.
rick l | Overall ExperienceVery easy to get our UBox, truck and trailer rental.
Laura B | Overall ExperienceI was new to the area and I enjoy uhaul, this location is alot bigger than the ones I'm use to but the lady that is always there Mrs Tori is AMAZING she knows the place runs it with Excellence!!!!!!
Tenika b | Overall ExperienceEveryone made it a pleasure to work with!
Philip S | Overall ExperienceThey delivered my UBoxes late, they never took them off the trailer, just dropped them in the driveway and left. One of the UBoxes was on the trailer backwards so we were unable to open it and unpack
kristy k | Overall ExperienceThe manager Tori has always been extremely knowledgeable and accommodating every time I use this facility! It’s always a very busy place but she handles this facility very professionally!
Ronald N | Overall ExperienceThanks for being there when I needed storage.
Janet C | Overall ExperienceThe general manager & employess were very helpful & friendly. Would definetly use this facility again! Keep up the GREAT work !!
J.D. T | Overall ExperienceFast friendly service from Jupiter uhaul. Panama City storage was a little short handed ,could have used more customer service personnel. The truck that I rented was great, made for an EZ move.
Glen E | ReservationThanks
NELS N | Overall ExperienceGreat service and appreciated the covered trailer rental along with the one month free storage as my family and I re-located from another state! Thanks UHAUL for making our move a smooth one+
Sylvia L | Overall ExperienceWhile I had rented the storage for almost 18 months. I've always was greeted friendly. I'll return again if I need storage for future items. Thanks U-haul!
Gwendolyn F | Overall ExperienceThank you for making my storage and truck rental as uncomplicated as possible. I was not sure of certain dates that I would be needing to rent a truck and must have called your office lots. Thank you
Donna G | Overall ExperienceI won’t ever use anyone else for my storage needs
john h | Overall Experience