I honestly had the worst experience with uhaul this Sunday. I would never give money to them again. The location that helped me was great. I originally had made reservations at ( 48 Mildred St Montgomery, AL 36104 United States ) for 9am, I get to my pick up location (847 N University Dr Montgomery, AL 36104 United States) no one is there to assist me, the door says they don’t open until 12pm. I go back to Mildred st and told them what was going on then I was advised they didn’t open until 3pm. So they gave me another reservation I get to the new location 2565 Cobbs Ford Rd Prattville, AL 36066 United States) they don’t have any records that I reserved a trailer. I call corporate they give me a new address (1221 S Memorial Dr Prattville, AL 36067 United States) I get to that location and they do have the trailer but they advised me that because I didn’t have the port to connect my brakes to the trailer they cannot let me rent, which I totally understood, but left me in a hole because I got a hitch and ball mount installed at the first location and they didn’t advise me anything about the port. So not only did I get the run around Sunday morning, I had to drive the biggest uhaul all the way home and spend 10 x more money than I would have if I gotten the trailer, or if I was advised at the first location about the port I could’ve gotten everything installed right then and there. Never again.
Jairia BCustomer Reviews for U-Haul Moving & Storage of Prattville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was very nice to
Latasha S | Overall ExperienceTruly appreciated having the climate-controlled units available as we ended up needing 3 of your largest ones! Sure didn't want any of our solid wood furniture getting ruined as we had an unexpected life reset. We are deeply grateful for Dee and her crew, who are so knowledgeable and extremely helpful.
Kathy J | Overall ExperienceI have called and asked to get money prorated back to my card and no one will help me. I paid Jan 4 and closed out Jan 11. I should have prorated rent coming back
scott p | Overall ExperienceExcellent service!
Virgil N | Overall ExperienceRates kept going up.
Neil L | Overall ExperienceEverything was great except price. Even though we had I free month rental and lock included we found a less expensive solution in Millbrook. A 10x20 room for $95.00 and insurance was not required. If something happened and our stored items were destroyed we could easily have replaced. We preferred a larger room with a no insurance option.
linda h | Overall ExperienceWe had Mr Steven he was most helpful and friendly
milton b | First ImpressionsSomeone should be on site at the location of the temperature control units, in case you have a problem. Prevents a lot of going back and forth, from office to building.
WANDA W | First ImpressionsVery friendly staff and check in was a breeze. Truck return was just as pleasant. Great experience.
Lawrence L | Online Move InBeen there for years. Wish they weren't doing away with outdoor storage. If yall change your mind then we will come back. Thank you
Michael D | Overall ExperienceOnly issue was it took too long to process employee was on FaceTime so she could have help processing Recommend fully trained personnel or have a manager on site while training new employees
David E | First ImpressionsThe manager and staff were professional, and went far above our expectations by accommodating us in our Uhaul move-in and on-site storage experience. Thank you!
JohnMADELINE B | First ImpressionsEveryone was very friendly and helpful!!
AMBER B | First ImpressionsThe two ladies that worked the office were very helpful, professional, and courteous which is hard to find!
Edward W | Overall ExperienceI loved renting everyone were very friendly and always helpful but my money start getting short but I really appreciate everything yall did for me. I really do apologize for me getting behind
Angela C | Overall ExperienceMy one and only complaint is that they do not pro-rate the fees if you empty the unit before your due date. The monthly fee is still in effect,so if you pay for a month,empty it after 3 weeks,you will not get any money back. Other than that it was a very good experience.
Rebecca H | Overall ExperienceMs. BOGGS IS THE BEST
RALPH B | Overall ExperienceDeundria was awesome ! Very nice and helpful
TIFFANY T | Overall ExperienceI didn't appreciate being sent harassing letters when I fell behind on paying my storage. You guys acted as if I wasn't going to pay it out of my next check. The ridiculous late fee was not necessary either. You guys make it almost impossible to pay your storage bill with adding expensive late fees to an already expensive storage fee.
brandy h | Overall ExperienceThe staff is really rude.
Salina O | Overall ExperienceVery nice storage facility. Clean and safe.
Edwin S | Overall ExperienceFor the money it was adequate. As temperature controlled units go it wasn't great. Roaches from other units easily made their was through. But it did seem someone was treating for them. I was also given one of the worst units there both in obstacles in the into and location. Last unit in the building.
Diane S | Overall ExperienceThank you for the hospitality best storage unit I have ever had
VINCE M | Overall ExperienceReally need to fix the sliding glass door. It doesn’t automatically open when you approach from the outside, but also doesn’t care if you put your access code in or not—just pull on it a bit and it opens right up for you.
Jeffery C | Overall ExperienceI wish the facility access hours were later into the night.
TYLER R | Overall ExperienceThis facility has been a blessing!!! A miracle!! They have accomodated every snag we have ran into with the other parts of our move. They have fixed and got us back on track in a matter of minutes!!! The entire team are the best I have ever met!!!! They have been so warm and our heroes thru this endeavor!!
Stacie S | First ImpressionsEverything was great except the price increased twice in one year!
Daniel Q | Overall ExperienceGood morning this is Ed Wilson and I’ve been a loyal customer. That truck should’ve been swapped out yesterday it was the most dangerous Uhaul driving experience I had for three hours last night. That truck shakes horribly and the shocks causes it to lean horribly while traveling. I need someone to discount something because I should have been swapped out of that truck. I don’t want to leave a bad review but that was a bad experience that could’ve been avoided by swapping me after I brought to y’all attention about the check engine light. Brakes was constantly leaking air when applying them. Please refund a discount amount. Edward Wilson
Edward W | First ImpressionsThe agent that signed me up was always friendly, helpful
Randell W | Overall ExperienceMy move ended up being a nightmare. First uhaul truck reserved online and never received confirmation. Called several times no answer so I contacted uhaul national hotline they swapped reservation to the store at 1221 memorial. I called they answered and confirmed everything was ready. I showed up at 7am Friday morning and the truck was ready to go. Drove 500 mile round trip got back home and the storage build at Ark climate control storage had someone’ else’s lock on it. I had been paying for it for 3 months but hadn’t moved yet. It was late at night and I called the emergency number and the owner said there’s nothing I can do I will call you Monday. I called Ms Boggs that morning and she was Ann absolute Angel. She set me up with a storage unit that was perfect and her and her brother helped me unload the truck. I have never received better service from any business than I received yesterday. They were true heroes. Wish I could give 10 stars.
JOHN G | First ImpressionsTeam players they helped one another, to expedite the process.
William S | First ImpressionsThe manager went above and beyond to help us
Tyrone J | First ImpressionsJust didn't have the unit I had reserved available. Manager took good care of me with the hiccup.
Kenton H | First ImpressionsRather than send notices in the mail me, you sent them to my mother, even though I never gave you her address or any authorization to do so.
Ravyn B | Overall ExperienceMost helpful
BERRY H | First ImpressionsOur local UHaul is great! This is third time using our local store I only wish there were more stores like this as some of the places you rent equipment are not as helpful.
Andrew R | First ImpressionsAbsolutely wonderful experience. This will be my go to U-Haul solution from now on.
Robert S | First ImpressionsThis was a roll over customer service call related to billing increase letter received. Representative was excellent in answering all questions.
Clair S | First ImpressionsThere are many storage places closer than the storage we had. We drive 70 miles to the storage. The place is a uhaul dealer and I was told if I switch my drop off site I would be charged so I spent way more money than I had just to use a storage and return my truck and trailer. Then the drop off site was extremely hard to find even with GPS. IT SUCKED……PERIOD
shyra b | First ImpressionsUhaul storage gave me a secured feeling that my "whole life" property was like in Fort Knox. The first time l rented a unit, l failed to lock my unit correctly. Uhaul noticed this and called me personally. THE VERY NEXT DAY!!! Uhaul actually protects your personal items . Unlike other places that takes your rent and forget about it until rent is due again. They walk the grounds and actively take care of your worldly life in the the unit.
Natalie R | Overall ExperienceDe‘Undria, Roy, April just to name a few are so amazing, always was greeted with a smile! Very helpful in every way! Whenever I need future storage/moving truck I will definitely go to this location! It has a family feel to it and that’s great! Thank you everyone! :)
Angelika d | Overall ExperienceCourteous and friendly staff....very helpful and accommodating
SANDRA W | First ImpressionsI have been with this facility long before U-Haul took over. When I started renting at this facility in 2010 I had two units with a maximum of 6 units at one time. U-Haul has made great improvements since taking over and has maintained the great overall service as when they took over. I was overseas working and every time I called or when I was home and came in they solved whatever was going on with my units. Every interaction with the U-Haul staff has been outstanding and met my expectations. The units are well maintained and the grounds are also very clean. Very professional staff and business!!!!!
PAUL D | Overall ExperienceLady at the counter was very helpful and friendly
Tiffany L | First ImpressionsJust want to document this was requested over the phone and I’m only ending my U-Haul space in lot Not my two units. Thank you
William W | Overall ExperienceI just disagree with the price increase for the unit, I am paying this for my daughter who along with my grandson were left homeless and jobless in May 2017. It is crucial to have all of their belongings in a clean safe place, life has been very stressful for both, and it means a lot to know that I have kept their material life secure. Sincerely, Jan Gaines Kubitz
Jan K | First ImpressionsGreat experience
Brennan J | First ImpressionsLoved the young lady at the desk with dreads
KEOMI' h | Overall ExperienceWe had a few issues that should be addressed: 1) After we cleared the units, the staff never checked to verify, and I got a bill after we left. 2) We never received notification from U-Haul that they acknowledged our moving out. 3) I like the idea of a refund for moving out early, but I don't expect U-Haul to implement such measures. 4) The gate had unresolved issues and would not close completely.
Vincent R | Overall ExperienceMy auto-charge card had expired 4 months ago and all transactions were successful through February. But for March the card was declined...rather call me or email about what happened the manager stuck a late fee on my account. It would have been much easier to exam the payment history to give me a heads-up rather than waste my -and the sweet lady who helped me— time. Your customer service stinks.
THOMAS H | First ImpressionsAwesome! Thank you guys for the best 2 years of storage. Will definitely use again if I need.
Mazzan M | Overall ExperienceLoved it. Very clean
KEOMI' h | First ImpressionsI fully recommend anyone looking for storage to use U-Haul in Prattville on Memorial Dr. From day one the staff was friendly and very helpful. They made sure to work with me when the pandemic hit in April 2020. The facility was always clean and accessible. I will definitely use them again in the future.
April R | Overall ExperienceRobbie is by far the best Site Manager thus far. Please keep him here in Prattville.
BRENDA D | First ImpressionsThe owner repeatedly put on lock on my unit, all because he mistook me for someone else. I have never been late on a payment, yet I got an email every week saying I was late. NEVER USE UHAUL AND NEVER TRUST ROBBIE DASSEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
richard s | Overall ExperienceThey put a lock on my unit after only two weeks and I had prepaid for a month. This location is run by Robbie Dassel and he is trying to steal my belongings. I will be contacting to police.
richard s | First ImpressionsI traveled from Savannah Georgia several times on the weekends. While I was in town, I would go to access my storage. When I had problems with my card or security code for accessing the unit, I was told to wait until Monday for someone to reactivate those said items. Doing so was an inconvenience to me because I was only in town for the weekend and staying until Monday for a specific time caused a conflict with my schedule. When I would do as required of me I still would be met with the same obstacles as before. I eventually stop making payments and allowed my storage to be put up for auction. I believe that is a common theme with this specific storage unit company. They will not allow an individual to access their units, give the said individual the run around so they cannot close out the account the proper way. Instead they would mentally and physically drain a person to the point that they will give up and forfeit their unit so it can go up for auction.
Tameika S | Overall ExperienceThis uhaul office (Prattville Al) is great. When you walk in they say hello, and make you feel welcome. Very courtesy & helpful.
John H | First ImpressionsProvided the RV storage space I needed.
Rick K | Overall ExperienceAlways pleasant.
Raymond A | First ImpressionsGreat place!!! I shopped around Prattville for a storage location before choosing this company and it’s by far the best, both regarding quality and price. I strongly recommend using them.
CHRISTOPHER H | Overall ExperienceI have been paying storage rental for Trailer for several months behind a gate. this past week at sometime it was stolen the manager Penny has a no give crap attitude about it and not much different from her higher ups. Supposed to be paying my tow bill cause it was recovered. But it's there negligence that it was stolen and should be held responsible. I would not recommend this place for anything
Sidney C | Overall ExperienceSafe convenient polite professional employees
BRENDA D | First ImpressionsThere was a smell in the facility that got into all of our clothing and furniture. The only way I was able to remove it was by washing everything, putting it in the cleaners or throwing it away. Even the hard surface furniture had the smell. I was extremely disappointed (6). (5) It appeared to be but I do not know what happened later that cause the poop smell. My complaint was sent to there insurance company but they denied it because we did not purchase the insurance coverage. We were asked if we had home coverage and we did on our old home at that time but when the house was sold (in North Carolina) the policy ended and it was four months before we moved into our new home. U-Haul Insurance coverage was never offered to us so we did not know we needed it or that it even existed. U-Haul should be liable for this damage because our items were suppose to be protected by them. This is U-haul facility so they should have control over the smells. Our cloths were packed in boxes and plastic bags and the smell went through both. Fred and Gloria Black
Fred B | Overall ExperienceGreat customer service and hassle and worry free experience for us.
STEVEN M | Overall ExperienceSuperior staff and facility!
peggy g | Overall ExperienceGreat storage place. We would recommend.
First K | Overall ExperienceKeep up The excellent customer service.
RICK B | First ImpressionsGreat customer service
JALISA J | First ImpressionsVery helpful, knowledgeable and friendly.
Barbara F | First ImpressionsEverybody was super friendly and helpful, thank you!
darryl l | First ImpressionsFast and Friendly Service I'd received, Even took me to the storage unit, and opened it up and showed me to make sure the lock is in the right position to lock proper.Plus got the first month free!!!
STEVEN M | First ImpressionsDon’t forget to unlock storages, thank ya :)
John O | First ImpressionsPulled my things out..i agree for a late payment but 100% of the monthly rate is just price gouging...
sheryl c | Overall ExperienceWill use again..🤗🤗🤗
Evelyn T | Overall ExperienceVery positive experience with the Prattville UHaul, especially the staff. Although they were unusually busy, they were always very courteous and professional. I was impressed with them. Thank you.
Joni G | Overall ExperienceGreat facility and great customer service
Christolyn S | Overall ExperienceMe. Dixie Harris was very professional and her customer service was amazing!! One of the best U-Haul experiences...this is from a military service member with more than 20 moves! Thanks Ms. Harris!!
Eugene L | First ImpressionsVery Helpful and friendly I would highly recommend this store and staff!
Tamara T | First ImpressionsOkay
Joseph H | First ImpressionsVery quick and responsive
Traci D | First ImpressionsDixie did a wonderful job in helping me with all of my storage needs. She was friendly and very nice to work with!
ROBBIE H | First ImpressionsStaff is friendly, courteous & helpful.
Evelyn K | Overall ExperienceThe younger gentleman you have working there is very friendly and very fast. I use U-Haul a lot and I hate if I can’t pick up there. A plus for this location.
Jerry W | Overall ExperienceGreat customer service!
Christolyn S | First ImpressionsDixie the general manager was amazing and so easy to work with. Would recommend anyone to them!!
Melissa S | First ImpressionsGreat personnel who cares. Took care of all our concerns and needs.
Larry S | Overall ExperienceYou need to do something about the mice. They chewed on several pieces of funiture.
Andrew R | Overall ExperienceDixie the manager was helping me. She went above and beyond. She was there to make sure I got exactly what I needed. I will definitely be recommending people solely based off of her working there.
Matthew S | First ImpressionsDixie was such a sweet person to deal with after two long days of moving.
Jonathan C | First ImpressionsWesley was Wonderful getting a truck for me. He was very professional and knowledgeable which made my experience pleasureable!!' I would recommend anyone renting a truck or storage unit from y'all!
Susan C | Overall ExperienceDixie the store manager is very rude and disrespectful.
Kevin B | Overall ExperienceEveryone was friendly and helpful. They were always professional and suggested things to make my experience better.
Karen B | Overall ExperienceGreat service, & well taken care of. Thank you for you hospitality.
Ashia H | Overall ExperienceEasy drop off! Received an email the next day when I was done.
Christopher O | Reservationvery nice staff
David F | Overall ExperienceI was rerouted before getting to prattville store to a Montgomery store for the truck and 2 other locations in Montgomery to get a car dolly I drove 4o miles out of my way waiting 2 hours
JOHN S | ReservationYour Gen. Manager (Dixie) is a tremendous asset to your business.
Kevin B | Overall Experiencewould love for someone to call me about your employee Dixie Prattville U-Haul Store. she needs retraining in every aspect of a job dealing with the public.
Tara C | Overall ExperienceOur experience with U-Haul was excellent!!
CHERYL D | Overall ExperienceI have no complaints about the Prattville location but the over-the-phone reservation services is awful and I will not use U Haul services again. I want this reservation canceled but am unable to doso
Abigail R | ReservationThis is a very helpful, military friendly storage facility... thanks to Dixie and her staff for their help!!
Jamie H | Overall ExperienceDixie was very helpful to us and we left very satified.
Donna D | Overall ExperienceThis is not enough room to describe my frustration.
Thomas M | Overall ExperienceNA
Yolandra P | Overall ExperienceIn July 17, my agreement was $35.95 per mo. Without any notification I was charged $45.95 per mo beginning in Apr 18. I inquired why the price increase, the manager was extremely rude in response.
John M | Overall ExperienceMy stuff was in there for a little over a year and when I went to get my stuff out everything was exactly the way it was when it went in. I would definitely recommend it to anyone
Trequilla B | Overall ExperienceWonder staff here. Couldn't ask for a better experience
billy g | Overall ExperienceMy unit was broken it to which was truly upsetting, but the staff at my location really did everything they could to help. Even during my move out they went above and beyond. Thx Dixie your the best!
Ashley R | Overall ExperienceThank you.
JOSEPH A | Overall Experience