Great staff, put in the effort in the job and working with customers - it is appreciated.
Ahmad KCustomer Reviews for U-Haul Moving & Storage of State Street New Haven
Services at this Location:
Contact Us
1175 State StNew Haven, CT 06511
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Devonta S- Rating:
- 5.0
Customer did not leave a comment.
JAILENE A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rodney D- Rating:
- 5.0
No complaints
BERNADETTE B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ARELYS E | First Impressions- Rating:
- 1.0
The New Haven location was the problem. 1175 state street to be exact. I used the truck no issues. I filled the tank to full as instructed I brought it back but no one was available to check me in. They said leave The key on the seat, I said I just filled it up it’s all set. The state street location charged me for two gallons of gas. It’s not the money it’s the point of the matter because there is a gas station on the other side of the building, if it was low I would have filled it up again. I will never use u-haul again. I know it doesn’t matter to you but what a customer thinks should matter. That use to be pride for a company. I posted this information online and received multiple comments that reflected how bad the company customer service is. I would strongly recommend revamping how you do business.
kyle p- Rating:
- 3.0
The uhall felt like the tranny was going and thought we was gonna get stuck
julissa c- Rating:
- 5.0
Customer did not leave a comment.
Luis S- Rating:
- 5.0
Everything was perfect; nothing needed improvement in my eyes.
octavia k- Rating:
- 5.0
Customer did not leave a comment.
Humberto B- Rating:
- 1.0
Your policy payment plan sucks never rent from you again
David R | Overall Experience- Rating:
- 4.0
The person that helped you did a great job 👍
calvin e | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Anita M- Rating:
- 5.0
Customer did not leave a comment.
Ashley A- Rating:
- 5.0
Customer did not leave a comment.
Carmen V | First Impressions- Rating:
- 4.0
The crew that you have over at the State street U-Haul facility are nice and polite and curious.
David r- Rating:
- 5.0
Customer did not leave a comment.
william M- Rating:
- 4.0
App did not function correctly and not intuitive. So could not pick up using mobile. Also not clear where/how to upload photos. Videos did not match some of app functions.
Michael R- Rating:
- 4.0
Customer did not leave a comment.
Gaylord B- Rating:
- 5.0
Customer did not leave a comment.
washington l- Rating:
- 5.0
Customer did not leave a comment.
Jose V- Rating:
- 5.0
Customer did not leave a comment.
Darius S- Rating:
- 5.0
Customer did not leave a comment.
luz e- Rating:
- 3.0
Heat did not work in the truck, and windshield wipers are terrible. Would have been ok if it wasn’t cold outside and raining ( torrential downpours). Was so bad I had to call and say something because I was pulled over to the side, was told to call roadside assistance. Overall horrible.
albert b- Rating:
- 5.0
I like this location because they always find a way to meet your needs.
Timira M- Rating:
- 5.0
Customer did not leave a comment.
Ryan W- Rating:
- 5.0
The location itself is well maintained and clean. It's conveniently located, too. This location has wonderful professional staff who helped us sort out the van and boxes. Our staff member gave us effective directions to how our rental would operate. The van was immaculately clean and performed very well for us as we drove to the midwest. We absolutely would recommend this location to anyone needing these services. 10/10 recommend!!
Allison H- Rating:
- 4.0
Only if something can be done about the mice. I did not have any food in the unit. However, there were lots of droppings Thank you.
Sharon D | Overall Experience- Rating:
- 4.0
Very accessible
ANA M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jashonnae R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
john M | Overall Experience- Rating:
- 3.0
I needed to park a trailer for 24 hours here at this uhaul location because we are doing a out of state move, I called 2 weeks prior asking if it was okay they said yes the day comes I go in let them know the male employee says okay no problem just let me know when the trailer gets here and I’ll tell you where to park it.. the trailer was only going to be there for 24 hours. When the trailer arrives I’m not allowed to have it parked in the lot because they do not do that and they already do not have any space for their own uhaul trucks. I told them I already got permission from a male employee.. She said well whoever you talked too wasn’t supposed to do that and she wanted a name of the person who let me know I can do that but unfortunately I didn’t get one, whatever so we ended up parking the trailer across the st and had to walk across the street multiple times moving our stuff out the storage..
ALEXIS O | Overall Experience- Rating:
- 4.0
Nothing continue doing what you are doing
LATRONYA B- Rating:
- 5.0
It was a great experience and will use them again in the future.
MONIQUE G- Rating:
- 3.0
Should have bigger spaces like 20x20
Syreeta M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
sidem y- Rating:
- 5.0
Customer did not leave a comment.
Lance J- Rating:
- 4.0
Customer did not leave a comment.
JULIUSKWANA G- Rating:
- 5.0
Customer did not leave a comment.
Curtis S- Rating:
- 4.0
Customer did not leave a comment.
Marilyn R | Overall Experience- Rating:
- 5.0
Systems worked very well. Friendly, knowledgeable staff. Easy!
Mark K- Rating:
- 3.0
To many mice droppings in my storage unit and on my stuff.
Jose R | Overall Experience- Rating:
- 1.0
They charge me $.99 a mile when it says on the website $.69 per mile. They are cheaters.
Matthew B- Rating:
- 5.0
The person to install the hitch did not come in until 1PM. I got there at 11:30, which I was encouraged to do, and wasted time. Clearer schedules should be done with appointments; also saying between noon and 6 PM is too wide a window!! Otherwise, good work!
william g- Rating:
- 5.0
Excellent service, I would not hesitate to recommend this service
DONNA W- Rating:
- 4.0
I went to this location to rent a 20 foot truck the first truck they give me has all kinds of lights on the dashboard on I went back inside and they switched the second truck once I pull from the parking spot has a big damage on the driver side skirt they switched again and the third truck has water inside at that time I already spent 1 hr in the location so I ended up taking the truck like that
Juan V- Rating:
- 5.0
Loved the flexibility and excellent customer service.
brienne m- Rating:
- 5.0
Affordable prices
Gloria L- Rating:
- 5.0
Customer did not leave a comment.
Taiwan T- Rating:
- 5.0
Customer did not leave a comment.
Joseph L- Rating:
- 5.0
Customer did not leave a comment.
ABEL D- Rating:
- 3.0
Clean interiors better
Jordan M- Rating:
- 5.0
Customer did not leave a comment.
terry o- Rating:
- 3.0
There was a tall African-American man working there. He was very rude and uncalled to me. The female that was working there. She was very kind and helpful and she had a line and he did not help her.
winsome h- Rating:
- 5.0
Customer did not leave a comment.
Shanice G | First Impressions- Rating:
- 5.0
The location was extremely convenient and the staff were very accomodating and excellent tk work with. If I need to in the future I will use this location again for sure.
Maritza C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christina A- Rating:
- 5.0
All the staff were caring, respectful, patient, professional and knowledgeable. I am an elderly woman and needed to be shown logistics and have things explained. All the staff were great!
Corinne D | First Impressions- Rating:
- 5.0
Paul was excellent at his position as well as the young lady this morning around 9am (2/29/24). Overall a wonderful experience. I will come again. Thank you
robert l- Rating:
- 5.0
Customer did not leave a comment.
Albert D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Albert D- Rating:
- 3.0
While checking in via uhaul app, it was not as easy as I had hoped and we needed assistance. The customer representative was courteous and helpful. Unfortunately, we were told we had to call "e alert" , I think that's what it was called, and we had to wait over an hour to get through. This was completely unacceptable. We ended up working it out on our own, but it was a waste of precious time.
Carmelita M- Rating:
- 5.0
The Return PROCESS what if your not TECH, SAVVY,Like ME I spent 35min trying to take a Picture of Odometer & GAS METER and Everytime the app made me Start Over. Other than that it Was a VERY BLESSED Experience and Thanks
allen C- Rating:
- 5.0
I have no complaints, everything was perfect
Laverne R- Rating:
- 5.0
Keep up the good work!!!
Joseph S- Rating:
- 5.0
Customer did not leave a comment.
Keyla S- Rating:
- 5.0
Customer did not leave a comment.
Fernando P- Rating:
- 5.0
Calls to your 116 Whalley Avenue New Haven, CT location were painful. Bad telephone connection, no appliance dolly. I rented from your1175 State Street New Haven, CT location and they were excellent. They are the one I rated.
richard l- Rating:
- 2.0
I called uhaul 5 or 6 times over the course of 2 - 3 weeks due to charges that i should not have received. The services are great overall, but the billing system needs serious updates. Why am i being charged for tolls on a ubox order or double charged for safehaul? Additionally, being transferred back and forth to figure these items out is very frustrating. At this point, I've given up on trying resolve the payments, $8.50 for i don't know what was charged to me 1 or 2 days ago. Its not worth it...steal the $8.50.
Pedro S- Rating:
- 5.0
Customer did not leave a comment.
Curtis R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Antonio L- Rating:
- 5.0
Best experience and the items arrived safe and sound. Everyone at U-Haul from the start to finish was excellent.
Sayuri K- Rating:
- 5.0
I was very impressed with the communication and professionalism of everyone involved in this process! I will use this again and recommend U Haul to my friends! Thank you for a wonderful experience moving my daughter’s furniture!!
Mark S- Rating:
- 1.0
Smells horrid. Dirty, mouse poop in my unit.
Lauren M | Overall Experience- Rating:
- 5.0
Excellent customer service from beginning to end. Excellent location for storage as well
Tiffany P- Rating:
- 5.0
Continue providing great customer service :)
Maryah J- Rating:
- 1.0
Start with no treating the customers with such rude attitudes for no reason when your job is to answer any questions I have especially if I’m already renting a uhaul truck
Sara S- Rating:
- 5.0
Good
RONY C- Rating:
- 5.0
Customer did not leave a comment.
Javier L- Rating:
- 5.0
Good service..and thr employee are awesome.
Sonia C- Rating:
- 3.0
Rat poop everywhere
NAISHARYZ D | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
William T- Rating:
- 5.0
Nice , clean and friendly staff!!!
Floriberto S | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
JR M- Rating:
- 2.0
Contents in unit were destroyed my mice mice droppings everywhere
Richard G | Overall Experience- Rating:
- 5.0
Brianna did a great job explaining everything and taking care of all the paperwork. I would definitely come back there again to rent. Thank you very much.
MICHAEL J- Rating:
- 5.0
Customer did not leave a comment.
Germaine B- Rating:
- 4.0
Customer did not leave a comment.
Jacob G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Zuleimy Q- Rating:
- 1.0
Unsafe and dangerous installation of hitch and wiring on my 2016 jeep compass. Corporate U-haul does not provide training to workers who install hitches and wiring. Corporate Uhaul has excellent videos on Utube on the correct installation of Curt hitches and wiring for many types of vehicles but they clearly do not use these videos to train employees that install these. My 4 pin install had the power line to the battery going directly over the rotating left rear axle and the wires were loose and not tied down with zip ties.!! II repaired these flaws myself when I installed the 7 pin. If not fixed the wire would have worn out from the spinning rear axle and the trailer lights would have failed. Also the right rear headlamp popped out 2 days latter since it was not re-connected correctly. I had to purchase new plugs to install properly myself. The rear plastic bumper was "hacked" off about 1 foot to accommodate the hitch. It looks terrible. In the videos for the 2016 jeep compass a little measuring and marking before cutting results in a nice clean installation. Once again, it's clear to me that Corporate U-haul does not provide sufficient training to workers that are trying to do their best job. On a good note, the office staff and the installer were friendly.
paul a- Rating:
- 5.0
The uhsul team was great took care of all my needs thank you Tims enterprises llc
Tim W- Rating:
- 5.0
Customer did not leave a comment.
Dafne R | Overall Experience- Rating:
- 3.0
Would be nice to get the print out more quicker. Spend 30 min waiting just from a print out
Steven L- Rating:
- 5.0
Customer did not leave a comment.
Tom V- Rating:
- 3.0
I got charged for gas and I returned it with the same amount of gas that was in the rental when I first received it
Lesly C- Rating:
- 5.0
Customer did not leave a comment.
Michael H- Rating:
- 5.0
Please get the drive through exit fixed
Kaiden P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Luz V | First Impressions- Rating:
- 5.0
I enjoyed transacting business with the staff. They were professional, knowledgeable, friendly , engaging and laughed at my corny jokes.
kaye h- Rating:
- 3.0
The customer service person just handed me the keys. Didn’t show me anything about the truck and didn’t offer to help get the truck out of a very very tight space
Lois C- Rating:
- 5.0
Customer did not leave a comment.
VICTORIA T | Overall Experience- Rating:
- 5.0
Great experience. Would 10/10 do again.
SHANDARETTA-MAE M- Rating:
- 5.0
Customer did not leave a comment.
Melissa B | Overall Experience- Rating:
- 5.0
The staff at 1175 State St in New Haven Ct was the best from start to finish. The only issue I have is that when I first came there I didn’t see any signs of pest but upon moving out there was a disturbing amount of mouse poop which was disgusting and better pest control measures need to be taken. Otherwise an overall good experience
Ann M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
daniel p- Rating:
- 4.0
Customer did not leave a comment.
jesse b | Overall Experience- Rating:
- 1.0
It smells horrible and there is clearly a rat/mouse infestation. I'm actually terrified to have my stuff in this facility.
Lauren M | First Impressions- Rating:
- 5.0
Arianna and the staff were amazing, friendly and helpful.
Sharon M- Rating:
- 5.0
Customer did not leave a comment.
John B- Rating:
- 5.0
Customer did not leave a comment.
DERRICK C- Rating:
- 5.0
Customer did not leave a comment.
John r- Rating:
- 5.0
Customer did not leave a comment.
Brenda W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
michael j | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Fernando P- Rating:
- 5.0
All was fine
Tony D- Rating:
- 5.0
Customer did not leave a comment.
Jan P- Rating:
- 4.0
Customer did not leave a comment.
Jules D | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Taffine F | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tashara C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Talia C | Online Move In- Rating:
- 3.0
The truck's wheel was low on air. The doors also had problems with the sensors. I had to really slam the door for the open door sensor to turn off.
Vasean D- Rating:
- 5.0
Customer did not leave a comment.
MAEJON B | Overall Experience- Rating:
- 5.0
Nothing very satisfied
william j- Rating:
- 5.0
Everything was great and the office treated customer service it's great 👍.
Mirielle S- Rating:
- 4.0
Great staff. Very helpful. The only downside is the 26’ truck didn’t fit inside and had to be unloaded from the parking lot. It would’ve been more convenient if the building’s contractor made the entry way clearance height tall enough for all the trucks they rent out.
TENISHA B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Glenda B | Overall Experience- Rating:
- 5.0
No complaints on my end,it's been over 20years since the last time I used Uhaul and when I went this time the rep was very informative and answered all my questions and any doubts that I had. Employee's were great,location was good also. Easy in and out....maybe only thing would be your return app for android was not working,I had to use my son's iPhone to proceed with the return. That's about the only thing that didn't go smooth.
Jose V- Rating:
- 5.0
This is good service
Bounlong L- Rating:
- 5.0
Customer did not leave a comment.
Denise R- Rating:
- 5.0
Customer did not leave a comment.
Bruce F- Rating:
- 5.0
Customer did not leave a comment.
froylan o- Rating:
- 1.0
The location charged me for an extra day. They were very rude when I called to inquire about the extra charges. They said they would refund me for the day as it was a mistake on their end but I never received any confirmation and when I phoned back many times that same day they did not answer my call.
Adam K- Rating:
- 5.0
Customer did not leave a comment.
Juan S- Rating:
- 2.0
i left my wallet with all my credit cars and 104 in cash when i swapped out a truck at closing and only one person moved the truck when i cam in in the morning to see if they seen the wallet the rep who swapped out the truck search the truck and my cards were there but the money was missing and i know exactly which guy was working that night beside the female so if I'm there first thing in the morning and my cards are were i left them but the money is gone then we all know the male took it no happy about it at all
MARLINA V- Rating:
- 5.0
Customer did not leave a comment.
DENISHA G- Rating:
- 5.0
Customer did not leave a comment.
Torsten D- Rating:
- 5.0
Customer did not leave a comment.
Laura M- Rating:
- 4.0
Customer did not leave a comment.
Liz C | Overall Experience- Rating:
- 5.0
Very impressive service and communication on both ends - outstanding job all around.. thanks!
tom b- Rating:
- 5.0
Customer did not leave a comment.
Louis C- Rating:
- 5.0
Customer did not leave a comment.
IDA R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Maribel O | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KATHLEEN G- Rating:
- 4.0
Customer did not leave a comment.
Shameen B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
A O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
monique P | Overall Experience- Rating:
- 3.0
This facility Lacks professionalism and needs customer service training for all staff. Facility is infested with mice. I spent a month and had to leave.
ROGER L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MICHAELA R | Overall Experience- Rating:
- 5.0
The Gentleman were very kind, courteous and respectful during my intake and update of my unit. 5 ⭐ ⭐ ⭐ ⭐ ⭐ 🤩 Compliments to Ricky. His customer skills was the Greatest. 👍 He walked me through my upgrade unit step by step🪜 he was very patient professional with me. Within a timely matter. I think that U-Haul should pay him more money 💰 for his services. +$+$+$.
Melissa B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brittany L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Cheree K | Overall Experience- Rating:
- 4.0
One of my items had water damage and there was mice droppings. However, overall it was okay experience
Shawn B | Overall Experience- Rating:
- 1.0
I fell your manager, did not respond to me. He said he had to pull the camera also I wasn't notified for the auction the mice or rats ate up a whole bunch of my stuff. I'm going to a lawyer I would never rent from there again.
Melva M | Overall Experience- Rating:
- 5.0
DAndre is a wonderful associate. He has manners and very informative about the store and storage unit. He even took his time to guide me although he looked like he was exhausted. I would say that's above and beyond measures. Thanks D!
Jannisha B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jes M | Online Move In- Rating:
- 3.0
The only issue we had was the panel in the U-Haul truck was broken and my brother in law didn’t know it was broken and fell through it and twisted his knee , we reported it and they weren’t helpful about it.
Luis M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Adian G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Emily C | Overall Experience- Rating:
- 1.0
They allow my storage unit to get broken into with no video footage and everyone acting stupid in a secure building is a scam going on state street U-Haul
Davis D | Overall Experience- Rating:
- 1.0
I had to throw out a lot of my furniture because there was rat poop and rat pee all over my furniture and I had to throw away my stuff I told them and they never did anything about it I will never go back there
Alyssa B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Steve W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JAMES P | Overall Experience- Rating:
- 5.0
Ricardo the manager was very nice to us and very informative.
Nathen T | First Impressions- Rating:
- 5.0
Only issue I had was trying to get in. It was denying me access and I had to keep swiping the card to get in. Other than that I am very pleased. Thank you
loeitta h | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LAURA P | First Impressions- Rating:
- 5.0
Nicole and Frank are beautiful people, Ricardo very good friend very good friend and he’s a man of Christ. and I love that the most about him. And everybody else there they’re just great people. if I ever need storage again I am back home in Connecticut. I will definitely go to Nicole and Frank.
Antonette D | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Pablo V | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Brandon Y | Overall Experience- Rating:
- 1.0
Storage unit was fine, workers were not. Workers are very incompetent and messed up my unit reservation and payment numerous times. I had to go back in person 3 times to get my payment fixed, and they still couldn’t figure it out. Would not recommend.
Jin W | Overall Experience- Rating:
- 4.0
It would be much easier to access the uhaul storage unit with a code, as it existed a year ago.
Carrie L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lanisha A | First Impressions- Rating:
- 5.0
The staff here are very friendly and helpful!
Erin G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Matthew L | Overall Experience- Rating:
- 1.0
State St Uhaul in New Haven, CT staff is unprofessional and lie to their clients. I would never recommend nor step foot in that store again. They never answer the phone so when dealing with a problem you talk to customers service more then the store. Manager never there. The assistant manger is ridiculous, a scammer, and a lier. I used uhaul for years and never experienced what I experienced at that store at any other uhaul stores that I have rented from. I would recommend other stores but never Uhaul on state st in New Haven.
christinya s | Overall Experience- Rating:
- 5.0
Everyone was very friendly and helpful
Stepheb O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Elon A | Overall Experience- Rating:
- 1.0
Dead mice in the storage unit and mouse droppings all over our belongings
Celina Z | Overall Experience- Rating:
- 2.0
Long lines each time we went. Your computer system crashed twice causing waits at check in and check out. Didn’t have the size truck we booked so couldn’t use truck for move out day in May. Really bad experience moving stuff into unit. Took 2 hours to get into unit after long wait!
Will F | Overall Experience- Rating:
- 4.0
Need better directions inside of the building to find actual unit. Maybe a paper map and a compass, or some sort of app feature.
BRAD W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Scott S | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
HEDIBERTO R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mike M | Overall Experience- Rating:
- 1.0
rodent eat up my stuff
Melva M | Overall Experience- Rating:
- 5.0
Very nice facility, well lit, easy access with remote clicker to open the door. Carts were available to help load and unload. Bathrooms very clean…. Basically, everything was perfect .
Michael B | Overall Experience- Rating:
- 3.0
There was no lockbox on the facility to drop off my Uhaul key, so I had to come back to the building in the morning during business hours. That was very inconvenient
Kemar J | First Impressions- Rating:
- 3.0
I had mouse droppings in my storage but besides that I love U-HAUL
CORTNEY L | Overall Experience- Rating:
- 5.0
I can't remember the name of the young lady who rented the unit to me but she was really helpful and friendly. She showed us where to find the unit and patiently answered all my questions.
kiersten G | Overall Experience- Rating:
- 5.0
The storage manager, Ricardo Rivera, was outstanding!! He was friendly, professional, and very accommodating. We arrived at the facility late, after closing time, because traffic was terrible (coming from D.C.) Luckily, Ricardo was still there and agreed to stay to check us in and make sure we were able to move-in that night. We SO appreciate his graciousness!! Long distance moving is very stressful, and his kindness made it easier!
Emily C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LaShaune T | Overall Experience- Rating:
- 5.0
Staff is so nice and super helpful !!!!! This location is so busy and I’ve seen them handle a line out the door always so well!
SYLVIA K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DUSTIN N | First Impressions- Rating:
- 5.0
Manager Ricardo is the best there, he help us so much, thank you
caceres c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James H | First Impressions- Rating:
- 5.0
Frederick is an excellent owner. He made sure my needs were met. He should be rewarded for such great service.
Dwight H | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Efia j | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
NORVELL M | Overall Experience- Rating:
- 5.0
They where very nice people
Linda C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JOHN F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rosemary H | Overall Experience- Rating:
- 3.0
The staff were amazing! Yet vermin poop everywhere in and in my belongings -
Kristine A | Overall Experience- Rating:
- 5.0
Excellent service and the Uhaul staff who helped me was very friendly and helpful. However they did not fulfill my unit reservation, and I was forced to upgrade to a bigger unit for a higher price which was unexpected and unideal. So keep in mind that your reservations will not be honored and it is more on a first come first serve basis.
Uyen T | First Impressions- Rating:
- 5.0
Lidia is so friendly, good service.
Sully P | First Impressions- Rating:
- 5.0
Frederick and the team were all amazing. Great service. Wonderfully clean, well secured facility. Will definitely be a return customer!
Jessica R | First Impressions- Rating:
- 2.0
The staff were awesome and very pleasant. Facility was clean but I seen a rodent in the facility and also had rodent droppings on top of some of my belongings that was stored in the facility
Rick R | Overall Experience- Rating:
- 2.0
Not enough staff - took over an hour just to check into my unit
Hailey E | First Impressions- Rating:
- 1.0
This facility is filled with mice 🐁 , i will never store anything in this facility again
Laronda K | Overall Experience- Rating:
- 4.0
The young man who was staff really was helpful and friendly.
Shamaen H | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Brittany L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jamilet R | Overall Experience- Rating:
- 5.0
Needs more people working at the front to assist customers
Holbert G | Overall Experience- Rating:
- 5.0
The day I moved my furniture from the facility; January 26 or 27, 2023, had all my paperwork ready , paid the cashier. I was ready to go to my storage unit. I continued to get a bill in February & March, for a bill I had already paid in full. I was being harassed constantly. Had charges added on, etc. in all the years I’ve dealt with U-Haul (30+ years) this is my most embarrassing moment ever. My bill was paid in full before I even left. And have my paperwork up to date.
Valeria D | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
cynthia j | Overall Experience- Rating:
- 2.0
This storage facility at the time I was a renter was very unprofessional. There were dirty bikes riding through the facility where I rented my space. When reported to the front desk they looked at me like I was crazy but never addressed the issue, clearly from how they looked at each other they knew these dirt bike riders. Shortly after that, the lock was cut off my unit and mostly everything of value was stolen out my storage unit. When I inquired at front desk about security footage, they told me there wasn’t able from the angle of my unit, in which my unit was the second unit from the front door but okay. I moved out soon after due to the issue from this storage company (early 2022) but not before they allowed someone that was not on my rental agreement pay the amount owed to access my unit. They kept charging me long after I was already gone. I’m in better situation where I don’t need a storage any longer but I wouldn’t use them again if I needed one.
Shirley B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Gwendolyn G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
janice h | First Impressions- Rating:
- 5.0
It's a great storage experience and useful
tuanaysi m | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Rhonda A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tiana A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARQUIA J | First Impressions- Rating:
- 5.0
Uhaul State Street New Haven, CT employee Ricardo Rivera is one of a kind. He was very professional, extremely helpful, kind and knowledgeable. He answered all questions thoroughly, solved problems quickly and efficiently. Mr. Rivera is just a great customer service personnel overall. Thank you
Sojournah S | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
renee S | First Impressions- Rating:
- 5.0
Employees were excellent 👌
Jomayra A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
michael j | First Impressions- Rating:
- 5.0
I was actual surprised by how clean and efficient everythig was
james f | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
yvonne m | Overall Experience- Rating:
- 5.0
Very easy to purchase. Sales person was very detailed in explaining every add on service that was available.
TANIKA W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CASANDRA F | Overall Experience- Rating:
- 5.0
Knowledgeable staff on both visits
StephAn A | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Erin G | First Impressions- Rating:
- 3.0
Moved out for property damage due to rat infestation in storage unit. Had to throw out mattress, clothes and computers due to damage from rat droppings. Currently in contact with management to see resolution, but until the rat issue is solved I cannot recommend this storage facility for anything other than furniture.
Benjamin N | Overall Experience- Rating:
- 5.0
The woman who helped me was absolutely excellent!
Elizabeth S | First Impressions- Rating:
- 5.0
The guy who helped me was very well informed about the unit an the truck rental an very very helpful! Thank you
CASANDRA F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
yvonne m | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Luke M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Shaquille P | Overall Experience- Rating:
- 5.0
The only thing I had to bring up is they have a mice problem and half of my furniture was damage by them
jennifer j | Overall Experience- Rating:
- 5.0
Kewl
Marjorie C | First Impressions- Rating:
- 5.0
The facility and employees are always top notch. Fast transactions and any issues are always easily resolved. I would like to make one recommendation. The push carts are real small. Having the large elevator means the carts can be a bit larger. However there were plenty of them. Thanks
Heather F | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Malcolm S | First Impressions- Rating:
- 5.0
The State St, New Haven CT location was exceptionally professional and customer based compared to others I have seen. They are always quick to reach out with any sort of updaes and never left me with any surprises. I appreciate the constant communication in addition to the professional service and help I receive any time I need it. Thank you to Ricardo and his team.
GENE H | Overall Experience- Rating:
- 4.0
Huge shout out and thank you to shamika (I think that is her name) for helping me! I would have passed out and it would have taken me all night to unpack! You were a life saver!
Shauntel P | First Impressions- Rating:
- 1.0
I had to forfeit All of my belongings because rats urinated and left feces all over my belongs within a month of placing a full house worth of furniture and etc besides this horrific experience the staff and manager were amazing and did everything they could to help amazing staff but I would not recommend uhaul what so ever !
Tanijah D | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
LYNELL L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
KAMERON T | Overall Experience- Rating:
- 5.0
Everything was clean, actual storage facility is swept and mopped multiple times a day. I love the check in and out, very easy, and I love that the units are alarmed.
Emma R | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
SABRALYN R | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Carteina B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Amy L | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
MAYRAD P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
miguel t | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Pristie F | Overall Experience- Rating:
- 5.0
I thought I lost my pocketbook. Fortunately it was found. The entire staff was extremely helpful and took action immediately by showing me the video footage at the storage and reporting the incident to the local police department. Again, Fortunately my bag was found. Thank you staff!
TENNILLE S | Overall Experience- Rating:
- 1.0
Dirty and infested. Lots of my things are soiled moldy and ruined. Would love manager to contact me as I am seeking restitution. Also, why was my storage closed out before I said I was moving out?! I never notified of a move out and I paid for the month…. I can be reached at 9146904064. Thanks
Jessica M | Overall Experience- Rating:
- 5.0
Me gusto mucho todo limpio y seguro👍
Geovani P | Overall Experience- Rating:
- 5.0
Stellar Service from the start. The staff at the State St Location was amazing.
Victoria R | First Impressions- Rating:
- 1.0
This facility is overrun with mice or rats. We stored some machinery we inherited and it is absolutley covered in mouse urine and droppings. Also, many of the wires have been chewed. We even put out traps and deterant for the mice and it didn't seem to help. We also had issues with water and flooding regularly. Any time it rained there was water everywhere. We will NEVER use this facility for storage again.
Patricia S | Overall Experience- Rating:
- 5.0
everyone is very polite. The district manager is phenomenal, very clean, very accommodating.
Melva M | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Renee W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
edward M | Overall Experience- Rating:
- 4.0
Great customer service.
Jomayra A | First Impressions- Rating:
- 5.0
THANK YOU
Stephanie P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Marcus H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Edward L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
John E | First Impressions- Rating:
- 5.0
Gracias por toda la ayuda del personal de trabajo Feliz fiestas at leodan 👍
Leodan Y | First Impressions- Rating:
- 1.0
Garbage place
jorge l | Overall Experience- Rating:
- 4.0
they had mice
duglas b | Overall Experience- Rating:
- 4.0
Great to be able to drive right near the unit. Staff very professional
W B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
arthur c | Overall Experience- Rating:
- 5.0
I ran into an employee. I wanna say his name was Michael or Mike? Even though the online instructions were clear, I was a little bit confused about scanning into one door and then actually accessing the building via the other. He saw that I was lost, so he came up to me and walked me through the process. He then escorted me to my unit (I didn't even ask him to do so - super kind/considerate). He opened it for me, got me my lock (and opened the package for me, which was great, because I didn't have a box-cutter), pointed out where the carts are, etc.. He really made it so seamless and easy. I felt like he gave me a VIP tour. I'm grateful he found me and took it upon himself to help me get acclimated! He was very friendly, too - ran into him a couple more times that day, and he checked-in to see if I needed help. I hope I got his name right, because he was AWESOME! This was around 7-9am on 10/12. One of the best customer service experiences I've had, which is especially crazy, because I didn't even seek out his help. Okay, I'm done gushing now. He was dope.
Karly C | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Rob R | First Impressions- Rating:
- 3.0
The facility was fine! The staff was a little inexperienced and lazy. But over all I would use you again and recommend you to others!
Stacey T | Overall Experience- Rating:
- 5.0
NA
LESTER M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BARRY W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Holbert G | First Impressions- Rating:
- 5.0
The staff on site is very friendly and helpful. Thank you
Gina M | Online Move In- Rating:
- 1.0
Your staff do a lot of talking when customers in the front waiting for them when they get done with their talk that’s when they help out the customer
Luis R | First Impressions- Rating:
- 5.0
Fantastic!
Olivia A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Darren M | First Impressions- Rating:
- 3.0
The experience was great to have my stuff but I think their prices are very very pricey especially for my side storage I had but I made it work
Neva c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Hamza S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tempus M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Michael F | Overall Experience- Rating:
- 5.0
Debris pieces fell from ceiling into my storage unit, but otherwise excellent
Chris L | Overall Experience- Rating:
- 5.0
The staff was very accommodating to manager was very helpful
Melva M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Teanna H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Evelyn B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
mhoire c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
juanita l | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
juanita l | First Impressions- Rating:
- 4.0
David was amazing & patient! He answered all our questions & issues we experienced
Teniecia D | Online Move In- Rating:
- 5.0
Excellent service and convenient and efficient.
Jane C | Overall Experience- Rating:
- 5.0
Great facility
Miguel M | Overall Experience- Rating:
- 1.0
Terrible management- over charged and called once a day for a month and manager never picked up the phone or returned call. Still waiting to speak to a manager
Hailey E | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Ashley T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jamie B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Madeline C | Overall Experience- Rating:
- 5.0
All staff we dealt with were very nice & helpful!
Sandra M | Overall Experience- Rating:
- 1.0
One. No record of my contract on file. Two. I canceled storage on 8th due to mice damaging all my belongings due to place had an infestation of mice.
Roselyn A | Overall Experience- Rating:
- 3.0
I completed the Online Move In process and added my husband as an authorized user, however when my husband was at the desk and gave my name, maiden name, contract # and etc. our reservation could not be found. It took the gentleman substantial time and my husband calling me back for additional info to find the reservation and once opening the unit there was no lock present (as stated in the agreement).
Rachel B | Online Move In- Rating:
- 1.0
I was very disappointed with my experience with U-Haul. I reserved a unit online only to learn that, despite my reservation, there were no units of that size available. The manager assured me that he would apply a discount to the unit because it was more expensive than the one I had reserved. But he only applied it to the first month. I had to call several times to get the discount applied, as discussed. When I returned to the unit, all of my belongings were covered in mouse poop. The rodent issue was obvious given that the facility, when I returned, had a significant number of mouse traps in the hall way. Staff clearly knew about the issue but did not notify me. The manager told me that he would send me a complaint form, but I have not received it.
Ellie D | Overall Experience- Rating:
- 1.0
I would not recommend this place to any friends, family, or prospective customers. I’ve had issues moving in and out and still waiting to hear back about an unresolved issues. Reservations mean nothing here. I reserved a small 5x7x10 to store my belongings and when I get there I am told no such unit exists and the only small one they had cost me $30 more. I had no choice but to pay the extra because I had all of my belongings with me ready to move in. Moving out was an even worse experience. I let the facility know that I this was going to be my last month staying and that once the month was over I would no longer need my unit. I had paid for the rest of the month of august and moved out progressively. Unfortunately, they took this as once I sent the email I was completely done with my unit and they went ahead and threw away ALL of my stuff in the storage. Not once was I contacted and when I went to the unit to pick up my belongings they had already sold the unit to someone else. Luckily the employees there agreed it was a miscommunication and I filed a reimbursement for all of my destroyed and discarded items which quite frankly had a lot of value to me. I am still waiting to hear back from anyone at uhaul and it has been such a stressful process for me.
Lizbeth Y | Overall Experience- Rating:
- 5.0
Mr.Rivera was very helpful and professional.
CARLOS D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Antonia P | Overall Experience- Rating:
- 4.0
Would appreciate online discounts and pricing.
reine c | First Impressions- Rating:
- 5.0
Everything was EXCELLENT!! Highly recommend this uhaul facility
Laura T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Evelyn B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stephani S | Overall Experience- Rating:
- 5.0
AWESOME SERVICE
DAVID C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ivan S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TIFFANY B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ivan S | First Impressions- Rating:
- 2.0
Almost every employee was rude (one noticed that others were being rude and did better). Employees are aggressive to customers if they have issues. The facility “accidentally” moved me out of my original unit just a few days after i got it and before I even moved in; then persisted im being rude to me even tho they made the error. They offered me “a couple months free” to make up for their error but still charged me, bc they aren’t organized or consistent. Use another storage facility so you don’t have to deal with this one.
Jessica B | Overall Experience- Rating:
- 5.0
Your employee Joseph Thomas was very polite, attentive and had excellent customer service skills. He is a gem and an asset to your business.
Evelyn B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jeramie V | Overall Experience- Rating:
- 3.0
Upon my arrival I was at the desk waiting for service. This young lady tried to help me and did not know what she was doing at all and literally just walked away without trying to get someone else to help me. So I spent an hour of my time waiting. This is the first time I’ve ever had an experience such as this. The next person who helped me was very reliable and knew his job requirements.
Valeria D | First Impressions- Rating:
- 2.0
My unit was sold due to poor communication when it was time to pay my bill
rodnisha g | Overall Experience- Rating:
- 5.0
Muchas gracias por tu cérvicio y Y un placer gracia
nydia c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christopher S | First Impressions- Rating:
- 5.0
Staff was BEYOND helpful with all my needs. Everyone whom i interacted with was friendly and personable and professional. 10 out of 10 wpuld recommended the facility and services to friends and family!! One of the more friendly interwctions ive had with retail in a while. Thank you everyone over at waterbury uhaul!!
ASHLEY J | Overall Experience- Rating:
- 4.0
I just had one issue. This was regarding the power outage and the inability to access the elevator. I had to move out of my apt. that weekend and was unaware the elevator was down. I think management should have emailed those with units on the second floor or just do a mass email regarding the issue. I had to make last minute re-arrangements. And the 1st day the elevator went down, no staff member told me of the other access from the back of the building. I found out the 2nd day the elevator was out. Please advise staff to relay important info like this to your customers. Thanks.
ed a | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Patricia L | Overall Experience- Rating:
- 4.0
too expensive
Yuyang L | Overall Experience- Rating:
- 5.0
I really like the staff – friendly, helpful, yet still efficient. The facility is very clean. Great job, guys! Thanks for helping at least this part of the move be so pleasant.
Anna T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
maria r | First Impressions- Rating:
- 5.0
Staff were friendly and efficient. No problem with my online reservation.
BELINDA G | First Impressions- Rating:
- 3.0
Rodent smell, bathroom was always clogged and had issues with the clicker where it didn’t open the gate
Sara B | Overall Experience- Rating:
- 3.0
The uhaul storage was clean overall but my unit must have had some water leak issue because my couch was damp and had a rust stain from the floor on it my couches were new so I am upset
TEBA H | Overall Experience- Rating:
- 5.0
Although I noted bait stations in the facility, there is nonetheless a rodent problem. When I retrieved my goods, there were quite a lot of droppings, even though nothing in my storage unit would remotely be considered food. But in terms of things within human control, the facility was excellent and the staff was super attentive and helpful.
RICHARD M | Overall Experience- Rating:
- 2.0
No one really knows what’s going on. Multiple staff errors. Missing equipment. Not organized. Keys don’t work. Chaotic. My unit got a move out notice a few days after I moved in. Had to keep sorting out issues w them that should be smooth and seem less. Was given 1 free month as an apology but you already get a free month if you rent equipment. Wouldn’t recommend this facility. Too bad bc the location is nice.
Jessica B | First Impressions- Rating:
- 4.0
My access key don’t work I forgot to go to the main office to find out why my access storage card wasn’t working. Besides they access card everything was perfect.
LASHAUNDA C | First Impressions- Rating:
- 5.0
People working there were above and beyond! Thanks for all the help!
Sergio L | Overall Experience- Rating:
- 5.0
People working there were above and beyond! Thanks for all the help!
Sergio L | Overall Experience- Rating:
- 5.0
Everyone was incredibly nice and I had the best moving experience of my life at 1175 State Street in New Haven CT
Kristina F | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Kelly D | Overall Experience- Rating:
- 4.0
Only issue that I have is that I had an reservation for $104 Storage area and when I got there their weren’t any more for the price so we talked and they were saying how they where going to get me one, but less expensive and less space which I am find with he said he’ll give me a month free for the inconvenience so I didn’t pay no mind(which I should’ve) when I packed all my stuff in the storage area and left and looked at my papers it says $150 which is more than I was expecting to pay which I thought they they where giving me a lil space will be going back to change
Brandon W | First Impressions- Rating:
- 5.0
Staff were very welcoming! They did not have the storage unit size I wanted but gave me a discount for the bigger unit. Great service!
Ricardo R | First Impressions- Rating:
- 3.0
Fui a pagar el 30 de marzo y termine pago do 200 y pico de dólares y nunca me supieron explicar porque tanto dinero. Teniendo los recibos. Me gustaría que verifiquen mi caso y sobre todo tengan personal que hable bien el español y lo entienda. Gracias
MARIA S | First Impressions- Rating:
- 1.0
Severe rodent infestation and flooding several times in unit with no follow- up . To make matters worse inconsistent billing after being offered… Continuous notices being mailed and emailed regarding final notices without any resolution
Yashmin F | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Tresa T | First Impressions- Rating:
- 5.0
Markell and Paul are very professional and take the time out to listen to your concerns and immediately resolve them
Mark S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
alice p | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Maria K | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Carteina B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nelson B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
shanay c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James A | First Impressions- Rating:
- 5.0
Very accommodating and friendly staff
Juan A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Leodan Y | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Shevette R | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Victor D | Overall Experience- Rating:
- 5.0
Helpful and clean area all around
Ernie G | First Impressions- Rating:
- 3.0
MICE GOT TO A COUPLE OF MY ITEMS OTHER THAN THAT IT WAS OK
Carmen R | Overall Experience- Rating:
- 3.0
Furniture was water damaged chair and mattress tried to file a claim report had a difficult time to get someone to take the claim report
Kathleen M | Overall Experience- Rating:
- 5.0
Quick and easy storage reservation.
Christine N | First Impressions- Rating:
- 5.0
But the rats went all through my storage and ate up all of my stuff through everything the place is infested
kevin w | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Isidro R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ashley W | Overall Experience- Rating:
- 5.0
I would like the company to stop sending my correspondence to my neighbors house in the Bronx. The address that I gave is 280 Westmont drive Waterbury CT 06708. Do not send my bills to my contacts or neighbors send it to me I pay not anyone else in a different state. Thanks Alice Peters
alice p | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
granata S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jared B | First Impressions- Rating:
- 3.0
Average self storage and was as expected. Did notice the smell of a decomposing rat or mouse somewhere in the walls that was a bit off putting. Also, the exit door broke and with a 15’ truck, backing out a oneway or maneuvering a three point turn may not be easy for some renters. And upon vacating I was told that I needed to turn in the fob and lock to the unit, but my wife bought the lock and is dismayed I had to turn it in when we paid for it and should have been ours.
MATTHEW S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Matthew P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
keshir H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Patricia L | First Impressions- Rating:
- 5.0
Friendly staff great service
Jeenielka F | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Anna-Kay G | First Impressions- Rating:
- 4.0
Some cloth items were soiled by rats or mice in the first week of storage. This was resolved before I could mention it with traps throughout. The remaining 6 months of storage were great.
Cassandra P | Overall Experience- Rating:
- 5.0
I will all ways come back there
Gloria R | Overall Experience- Rating:
- 2.0
Loved the facility and everything it offers. I found the staff to be rather unpleasant. There were many issues with my reservation that they weren’t able to solve or willing to offer suggestions. When they couldn’t find my reservation (even though I provided them with the reservation number, my name, and number, they just kept saying I didn’t reserve one and wasn’t able to get it. So once I asked to make a new reservation they finally said they had one available (and wouldn’t you know it was the one I’d reserved). Then upon checking out, I needed to clear my unit and there were no furniture dollys available (actually only 1 mattress dolly that couldn’t move my couch). I think one of the perks of renting with uhaul is the access to moving equipment. None of the staff were willing to help me look for a dolly after being asked multiple times. They actually just stared at me in silence at one point. Overall, I would go with uhaul again but not at this location.
Kameron M | Overall Experience- Rating:
- 4.0
There is a very, very loud “ear splitting” alarm that goes off on a regular basis. Maybe every half hour or so. I will be spending a significant amount of time in my unit sorting things and it is very unpleasant to endure that noise.
Claudia R | First Impressions- Rating:
- 5.0
I'm looking forward to the convenience of the hours offered. Thanks for making the initial move-in so seamless and quick.
Maureen V | First Impressions- Rating:
- 5.0
The staff were cordial and well informed. Their professionalism was what got my attention. They covered every detail.
Garry M | Overall Experience- Rating:
- 3.0
Really bad mouse problem seems out of control.
diondrea m | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Marsha C | Overall Experience- Rating:
- 2.0
Mice poop everywhere and destroyed almost all of my things. Literally had to throw almost everything away . The worst experience ever !!
Shatiera C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
nelson h | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
asia m | First Impressions- Rating:
- 1.0
There was rat droppings on all of my belongings there were only a few items that I was able to take out of storage because the majority of my belongings was covered in rat droppings. This facility is disgusting and will never recommend this facility.
Kandace H | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
LEWIS C | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Arielle g | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yaritza V | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
ANDREA B | Overall Experience- Rating:
- 3.0
Sadly my Viki flat screen TV was stolen from my unit which I kept locked. I paid for insurance for nothing, because in order for theft to be covered there needs to be “physical signs of break in” but unfortunately I don’t see any physical signs of break in. I am disappointed that someone stole one of my possessions. The tv remote was still there when it came time to move out, but my tv was gone and there’s absolutely no other explanation than that it was stolen.
Maya D | Overall Experience- Rating:
- 1.0
I will tell all my friends and anyone that I will listen, how dirty and rat and mice infested this facility was!! I lost half of my personal belongings from a 8 x 10 unit!! That was a lot of my stuff and!! Told management about it, there comments were file a complaint and after a year I might hear something back!! Never again and very discussed, you people should be shut down!!!!!!!
LU A | Overall Experience- Rating:
- 5.0
Staff was very friendly and helpful. Highly recommend.
Ariana C | First Impressions- Rating:
- 2.0
I didn’t know I was supposed to provide my own padlock and wasn’t able to lock my unit when I moved in after hours. The website was also down when I went to return my uhaul van and I could not contact customer service.
MICHELLE W | First Impressions- Rating:
- 5.0
Need to monitor people locking carts in their units. Can never find one when needed. Start charging them.
ERNEST H | First Impressions- Rating:
- 5.0
It was a great experience over all!
Diana l | First Impressions- Rating:
- 1.0
To have to spend an hour trying to get through to customer service on the other hone and to be charged for an extra month and not be able to resolve that online, not happy. Facility is fine and people helpful when I went there but billing issues and inability to solve them made for a miserable ecperience
Letert G | Overall Experience- Rating:
- 5.0
Thank You price was also good
David S | First Impressions- Rating:
- 1.0
I moved into my storage until at the end of the month. Within 2 weeks, I was continuously emailed and sent notices of being behind in payment and threatened to be locked out of my unit. It was still not time for my 1st payment. The system had me documented as being in the wrong unit and wrong size. I was told this was updated. I continued to receive late payment notices. Then I was locked out of my unit. This all happened before my 1st payment was even due. I returned to the state st location a 3rd time for my account to be fixed. They did my contract all over to make sure everything updated. Being locked out of my unit is unacceptable and not a great experience. Currently looking for a new storage location.
Jacqùese P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KELSY H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Glen D | Overall Experience- Rating:
- 5.0
I was able to take advantage of a month free storage when I rented a truck to move. Very helpful.
Reginald W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Roy S | First Impressions- Rating:
- 3.0
I didn't need that much space anymore, and every time I try to get something smaller they don't have one because I couldn't afford the big one anymore.
Roderick B | Overall Experience- Rating:
- 2.0
Mice ate a bunch of stuff in my storage. Often there were people in the space working on cars and motorcycles. Often it smelled as though people were smoking weed in the space.
Joshua G | Overall Experience- Rating:
- 3.0
There are clearly a bunch of mice in the facility, and there rat droppings on my stuff. If there was any food in there it would’ve been a lot worse. Access is relatively easy, but there is a security issue just by the nature of the location. I would be sure to make sure the unit it locked even during unloading.
Andrew M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
james J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kirk S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kathleen M | First Impressions- Rating:
- 4.0
Rats were the only negative
Tobias B | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
ZANETA L | First Impressions- Rating:
- 1.0
Over the course of 11 months, the unit flooded 3 times (forcing us to move everything from one unit to another ourselves), caused thousands of dollars in damages, and there were 6 mice in the unit when we checked out. Terrible experience.
Daniel M | Overall Experience- Rating:
- 5.0
First time I ever need a self storage your guys at counter were very courteous and helpful . You storage facilities clean and convenient for me to put my belongings. You took a big load off my shoulders while I go through this big move in my life. Thanks a million from my heart
Hector L | First Impressions- Rating:
- 1.0
My storage unit was completely flooded and I was not notified that there are other units that were also water damaged. Staff was non-sympathetic and I currently am filing a claim so I can replace all my items that were damaged and mold infested.
Veronica P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Janitza R | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Amber D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kim P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Anna L | Overall Experience- Rating:
- 5.0
Virael was very helpful and was able to resolve things.
Anna L | First Impressions- Rating:
- 3.0
Mice seem to be a concern, also air-conditioned are leaking quite a bit.
Patricia S | First Impressions- Rating:
- 5.0
I had no complaints, friendly staff, he knows the storage units and where they are located, made sure everything worked so I can come and go. Five stars for me 🙏
eddie c | First Impressions- Rating:
- 1.0
Staff is completely unhelpful and do not follow any of the official procedures. They did not respect my initial reservation, so I had to pay for a storage facility twice the size and the cost than what I needed. The storage room was very dirty and with debris. They didn't even mind to clean it up for me. Upon move out, I did the online checkout because it was out of business hours. They did not attend my check out request and I was still getting notifications of rent due, etc. It was not until I went in person, three weeks later, that they completed my request. Worse, they didn't even check again if I had actually moved out, the guy just clicked something in the computer. So disappointing!
Diego A | Overall Experience- Rating:
- 2.0
The staff have always been helpful, however, the email below written to the GM remains unanswered since 8/15/21: I moved out of my storage unit 1052 this afternoon and was appalled to find not only rat droppings on some of my belongings, but a dead rat in my unit as well. It's evident there are traps everywhere including in the units, but I had to throw away a sectional sofa rather than risk potentially bringing a virus into my new home. What is the U-Haul company policy when it comes to vermin? To my knowledge, there is nothing mentioned in the storage contract, therefore, I am kindly requesting reimbursement for damages to my possessions. Please advise in terms of next steps. I have included pictures from this afternoon.
Ari S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ashley R | First Impressions- Rating:
- 5.0
Christian Jimenez was very helpful.
Veronica P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shawn D | Overall Experience- Rating:
- 1.0
This contract was a nightmare, it was supposed to be 90 days maximum. My daughter was supposed to pay the thing while I was away, when I returned the price was so out of control that I allowed them to take the item this was over a year ago. Now all of a sudden finally they have taken the items but they sent me a bill for over $3,000 trying to get me to believe that I was liable for it. Never will I recommend this particular facility to anyone.
Willie H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John W | Overall Experience- Rating:
- 5.0
Everything was excellent, facility to go inside, outside. I like this company.
VICTOR P | Overall Experience- Rating:
- 2.0
there was mouse poop and pee on my items even though I only stored them for two months, we’ll packaged.
Geneva S | Overall Experience- Rating:
- 3.0
This location canceled 2 reservations without my consent. Storage unit 1873 did not exist.
andrea c | First Impressions- Rating:
- 1.0
I came back to my storage unit to find dead mice everywhere. The current tally is up to 5, but I still have a few boxes to go through. Several items of sentimental value were destroyed by these mice. Of the items that weren't outright ruined, many reek of mouse excrement/decay, and will likely need to be thrown out. I do feel badly for these mice, who had to spend their final moments in such an unclean and unwelcoming establishment. I only hope that they found some solace nestled in the shreds of my old t-shirts and childhood memories. The infestation aside, U-Haul employs some really predatory billing practices, making it extremely difficult to pay your month's rent in advance of the due date. They then charge you if it's late. After a very frustrating phone call in which I was blamed for not using the "Future Pay" option (no such option exists), I was told my late fees would be waived if I enrolled in AutoPay. I begrudgingly acquiesced, but have yet to see a refund credited to my account (it's been a year). Avoid their storage services at all costs!
Caitlin B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christopher B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dewlyne P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nicholas C | First Impressions- Rating:
- 1.0
Every thing in my storage was covered in rodant excrement. A brand new mattress, bedframe. night stand. Chair, ruined. Dead mice rotten inside my stuff. A horrible experience.
John S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SAMARA L | Overall Experience- Rating:
- 5.0
Everyone in office staff is great. Always helpful. Facility is kept very clean. and well lit. Was very happy with overall experience
SHEILA B | Overall Experience- Rating:
- 5.0
Great service
Hermonaree c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kara C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
VICTOR P | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Margot F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LU A | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Alex R | Overall Experience- Rating:
- 5.0
The staff was super friendly, nice, very helpful, & courteous.
EDRIS M | First Impressions- Rating:
- 5.0
Staff were great!
Michael G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marcus S | First Impressions- Rating:
- 5.0
Amazing space and very clean. Wonderful staff.
celia t | Overall Experience- Rating:
- 5.0
The manager at the site was very very knowledgeable and excellent with customer service. It was a great experience I would recommend to anyone in need of storage. Thanks to them again
SABRINA B | First Impressions- Rating:
- 3.0
There is a dead mouse next to my unit and it appears there are mouse droppings in the unit. I noticed there are also a lot of mouse traps so it seems like there might be a rodent problem.
Phillip B | Online Move In- Rating:
- 4.0
It was a good experience and the staff was very helpful. The manager was great, he explained the rental policies in full. So far I'm very happy.
Frederick R | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Jeneva T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vincent C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vincent C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Maxwell S | First Impressions- Rating:
- 3.0
I made three different reservations using my credit card for your storage facility and when we went to show up to put the items into storage, my reservation was given away. It was told to me, that you only take a dollar to hold the box however, I don’t understand why I just couldn’t pay for it. I spent a lot of time on the phone booking another unit with a very well mannered employee, only to find out that giving her all my credit card information didn’t reserve a unit. Fortunately they still had a unit available and I was able to purchase again for the third time only with my uncle being inside the location unlike the other two locations who sold my reservation to someone else. Very long exhausting experience. I ended up with a truck from one location and a storage from an entire different location. Not sure if I’d recommend this process to anyone? Let’s see how my items hold up in the storage facility🤞🏻
shanee j | First Impressions- Rating:
- 5.0
From move in to move out, process and service was remarkable. The facility is very clean and secure. We live in Texas and never had to worry about our belongings. Everything was right where we left it a year ago. Thank you!
Kelly B | Overall Experience- Rating:
- 5.0
Appreciate the helpfulness of the staff!
christine e | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark T | First Impressions- Rating:
- 5.0
I will always use this location and tell everyone I know. This is a very excellent place and helpful also
gloria r | Overall Experience- Rating:
- 1.0
I am moved out April 30 and I was made to pay another month storage fee for May there was rat droppings all over my furniture everything I had in there not clean very nasty and I had no food in my unit the red traps with the food in it for the rats they just throw it on your furniture
Margaret G | Overall Experience- Rating:
- 5.0
Good customer service
sophia n | First Impressions- Rating:
- 5.0
I loved the fact that you could drive right in in for me I'm so glad I was able to get a frist floor unit.
Debbie K | First Impressions- Rating:
- 4.0
All of the staff was great & helpful but some didn't speak very professionally.
ERIKA B | Overall Experience- Rating:
- 2.0
The staffing is friendly overall. However, Mr. Price and some of his employees were particularly unresponsive, unhelpful and unprofessional, in the last few months of me having the unit. Other than that, I had a good experience.
Jaylene Q | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
cheryl l | Overall Experience- Rating:
- 4.0
The only thing t i did not like is that they take a picture of your license, now that info is in there phone.. John
John F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SAMARA L | First Impressions- Rating:
- 5.0
The staff are very friendly and helpful. They are very attentive to their customers.
jennifer b | Overall Experience- Rating:
- 5.0
Staff at this location are awesome!! Thanks for making the move as pleasant as possibe
Jonathan S | Overall Experience- Rating:
- 5.0
I really appreciated how helpful and friendly the staff were, how easy it was to store things with a big truck, and especially how clean the bathrooms were.
Isabella R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
tanis k | Overall Experience- Rating:
- 5.0
Very fast, convient, and the cheapest rates for a rental on a truck and a storage locker.
kevin g | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sayed A | First Impressions- Rating:
- 5.0
No complaints, very impressed !
NAJAH E | Overall Experience- Rating:
- 5.0
Cool place. Guy behind the counter when unit was opened up looked like he was having a bad day but other than that was a good place to keep my things in between moves. Y’all should have a more direct key drop place for the online truck pick up as the arrow just points to an open door.
Hunter D | Overall Experience- Rating:
- 5.0
Terry was great, very helpful, walked me through everything. Very glad I chose the State Street facility. Very clean. Access is wonderful. Love that everything is the ground floor.
SHEILA B | First Impressions- Rating:
- 3.0
Had to wait longer than necessary. Staff might need training on how to interact before during and after verbally. Nice people just could have used more interaction rather than watching them watch a screen for 10-15mins
Brian M | First Impressions- Rating:
- 4.0
When we got to the location, it was not clear how to enter. There was not a clear way to get into the garage part other than asking the attendants to open it for us. Once we got to the storage unit itself, it had a tag on it that said "ready for new customer" but it also had a lock on it. So we had to get the attendants a second time to take the lock off for us. They were all extremely courteous and professional. I had to ask one to put his mask on up over his mouth and nose. He did so without hesitation after I asked.
Lacey W | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
sean n | Overall Experience- Rating:
- 5.0
The state st Connecticut office was excellent but the 1 800 number scheduled me a truck then canceled my truck minutes after my reservation was made without informing me. I went to the state st store and was informed there was no trucks. They tried hard to find me one im other stores but could not. I had to cancel my day n replan for the next day. It was a very big inconvenience
ALPHONSE M | First Impressions- Rating:
- 3.0
I tried to access my unit after hours and was unable to use my access card or my garage door opener. This was around midnight.
Christopher A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
NAJAH E | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BARRY W | First Impressions- Rating:
- 2.0
Still trying to charge me when I did not even have my storage unit
Ryan P | Overall Experience- Rating:
- 5.0
I was very happy with my say at Uhaul
Valerie J | Overall Experience- Rating:
- 5.0
I appreciate the overall service, and advice peoples to use U-HAUL storage.
Alebachew Y | Overall Experience- Rating:
- 5.0
The facility offers a good value on monthly storage rentals and is well maintained. The manager and staff are very courteous and helpful. Thank you!
Kenneth C | Overall Experience- Rating:
- 5.0
Thank you for excellent service!,
Robert H | Overall Experience- Rating:
- 5.0
I will definitely return to U-Haul for other storage needs. Thank you all.
CHRISTOPHER L | Overall Experience- Rating:
- 5.0
Very nice and friendly
Natacha O | First Impressions- Rating:
- 5.0
love the fact that its inside i feel that my property is safe and secure there👍👍👍👍👍
Roderick B | First Impressions- Rating:
- 5.0
I appreciate your service. And I hope as I am new I will ask you further information if there will be something that I don't know how to use the facility. Thank you very much
Alebachew Y | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Mayra S | Overall Experience- Rating:
- 5.0
Easy to access. The indoor bay area is perfect for loading and unloading, and the carts are very convenient.
Brent A | Overall Experience- Rating:
- 2.0
Reserved a 5x5 unit, but when I arrived, none were available. I was given a 5x7, only to walk to the unit and find out that it too was taken. Finally, I had to be given a 5x10. Once I got to my unit, I learned that the alarm system was broken and frequently went off. Later that day, I was not allowed to return an unopened package of moving tape.
NICHOLAS K | First Impressions- Rating:
- 3.0
Whereas the store and storage is clean the staff need work on social skills. This is also the second time in which I have been there to see a room full of customers that needed to be helped by only one representative. About 95% of the representatives do not wear masks or wear them improperly.
Marcos C | First Impressions- Rating:
- 4.0
Long waiting times at the office really slow this process down
james c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARY M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jonathan S | First Impressions- Rating:
- 4.0
I appreciated that they provided a lock and made things easy. Initial phone call was great - rep I spoke with was extremely friendly and helpful. My only concern is that none of the employees at the desk wore masks in the 4 or so times I've been there. It would be considerate to customers if they would since we're in a pandemic. Wait times have also been very long even when there's only been one person in front of me.
JENNIFER Z | Overall Experience- Rating:
- 5.0
Great experience and service
joel c | Overall Experience- Rating:
- 4.0
Merkell does a great job at this location, keeping it running smoothly.
Jared B | Overall Experience- Rating:
- 1.0
The worst customer service ever
Chenel F | First Impressions- Rating:
- 5.0
Very helpful staff and clean and modern facility.
Liese K | First Impressions- Rating:
- 4.0
The manager was excellent. One of the new guys working there were slow and took over an hour to check us in but all of them were kind. Overall friendly staff, very clean and excellent manager.
JOGITA K | First Impressions- Rating:
- 5.0
Merkell and staff always do a professional job despite a busy location.
Jared B | Overall Experience- Rating:
- 2.0
Every time I went to get something, the doors were locked, and it was always during office hours. This made me have to go around and use the side door half the time. The pin-pad didn't recognize me either. This was not a good experience here, other than the nice people working there. I would not recommend this place to anyone at all.
Jessica R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Steven B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
elena z | First Impressions- Rating:
- 4.0
My first experience wasn’t pleasant as by the end of it, I was double billed for everything, they didn’t check whether I used the troll in the truck or not, and when they corrected the bill they did it wrong, and when I told the staff she was irritated instead of apologizing even though I was truly very kind and respectful as I know that such thing happen. We all do mistakes. The second experience was much better despite that the system gave the employee such a hard time to book the storage unit for me, but the staff was very kind and helpful and truly helped in the best to their power. (I appreciate the team at state street location)
Nisreen R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jared B | First Impressions- Rating:
- 4.0
I was pleased to receive an unexpected discount but the check in process was very slow. If this were fixed, I would rate it very highly. This was my only complaint. Otherwise, good so far!
Julienne H | First Impressions- Rating:
- 5.0
Your staff are incredible. They helped me out several times with a difficult situation I was going through. They handled it very professionally, but also with kindness and compassion! Even the customer service people were amazing! Especially one woman Brittany, she was a HUGE help to me while trying to close out my storage unit due to my difficult situation! She was impeccable! Also I believe the assistant manager in that facility was also so kind and caring! I really felt that she truly cared about me as a customer and as a human being! Truly wonderful service from everyone! Staff there are just incredible! They all did an amazing job!! The facility itself is wonderful! Clean, sparkling clean really... Very surprised for a storage company to have such a beautifully kept facility! I've used many storage units in the past and none compare to this facility! All in all if I ever need storage again I will definitely be returning to the New Haven office! Incredible experience!! I Thank them all from the bottom of my heart for working with me during a very difficult time in my life and for being so understanding and compassionate! You should share this with them and let them know just how wonderful they truly are! That a customer thinks they are first class! That I think they are the kindest people I've met working for any storage company!! Thank them for me!! They deserve it!! Thanks so much for everything U-Haul in New Haven!! Sincerely, Audrey Cook
audrey c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Carmen V | Overall Experience- Rating:
- 5.0
I must admit the experience was great, the staff were friendly and professional, yes I would highly recommend Uhaul to friends and family. Lawrence Murphy
Lawrence M | Overall Experience- Rating:
- 4.0
Well my only complaint was at times when I came people would be smoking weed and you can smell it very strong in the halls and it should be family friendly cause I would have my kids with me and I don't care for it myself.
Monae L | Overall Experience- Rating:
- 5.0
Markelle is amazing. Should make sure to keep him and compensate well for his work. Great representation of UHaul. Best I've had.
Dwayne L | First Impressions- Rating:
- 5.0
Associate was very friendly and took his time to explain and show us around thanks so much
cynthia c | First Impressions- Rating:
- 5.0
Please don’t change the service that’s when things get mess up, right off the exit, take the truck all the way in very close to storage coming from NY this was luxurious. THANK YOU
Adaliz m | Overall Experience- Rating:
- 5.0
I received very courteous and helpful service. Thank you!
Kenneth C | First Impressions- Rating:
- 5.0
Kayla was amazing thank you for exceptional customer service!
latoya m | First Impressions- Rating:
- 5.0
Was a miss understanding in my last payment but the attendant explained all to me very nice. Very professional
CARLOS D | Overall Experience- Rating:
- 1.0
I never had a storage or utilize any of your services!
Roselyn Z | Overall Experience- Rating:
- 5.0
Great space and lighting
Michelle W | First Impressions- Rating:
- 5.0
Staff were courteous and made the moving process a little less stressful.
Christine T | First Impressions- Rating:
- 5.0
The two people who were there were very helpful. We had to change sizes because we didn't measure correctly. They were incredibly accommodating and understanding.
Catherine R | First Impressions- Rating:
- 5.0
Great experience & the facility is amazing as well
Jillian K | First Impressions- Rating:
- 5.0
It was beautiful had to put stuff in storage it was less than a month went to go get my stuff and they told me I didn't have to pay I was surprised. Thank you uhaul. It's near holidays and I had to bo
Karen B | Overall Experience- Rating:
- 5.0
No complaints
Michael H | Overall Experience- Rating:
- 5.0
Everyone was very friendly.
Karen B | First Impressions- Rating:
- 4.0
GOOD JOB
Maritza G | Overall Experience- Rating:
- 5.0
Customer Service was exceptional. Kidos to "Crash"
Robert H | First Impressions- Rating:
- 5.0
The associate that helped me was really cool! Very nice and helpful
keairra j | First Impressions- Rating:
- 4.0
everything went very well.
Maritza G | First Impressions- Rating:
- 2.0
I was not treated very well by a staff member
KATESHA J | Overall Experience- Rating:
- 1.0
I was told I can buy 24-hour access at any time when I need. But when I buy it, they told me I can't since their system is down! So they forced me to stop in the middle of moving when they close at 7
Xu H | First Impressions- Rating:
- 5.0
The selection of units was good and the availability of trucks was perfect.
CRYSTAL C | Overall Experience- Rating:
- 5.0
I will be back in April or May of 2020 thanks for all your help
Robert M | Overall Experience- Rating:
- 5.0
Excellent experience. Very helpful manager.
masaru n | Overall Experience- Rating:
- 4.0
I would appreciate it if they had access 24 hours a day
JANNETTE A | First Impressions- Rating:
- 1.0
need more help in order to serve customers on a timely basis. We were there after I had called and set up an account 1 week before going there and they had no info it took 2 hours to just rent a space
kelly d | Overall Experience- Rating:
- 5.0
Manager Markell is an awesome dude, super helpful and knowledgable. I'd recommend him and his facility to anyone.
Jesse K | Overall Experience- Rating:
- 5.0
Everyone working at Uhaul State Street was super friendly and helpful! Made the whole process easy!
Rosa G | First Impressions- Rating:
- 5.0
The staff was excellent Nice facility
THOMAS R | First Impressions- Rating:
- 5.0
Brandon and his 2 female coworkers made sure that my needs were met and that I received the unit that was the best fit for my belongings. Their customer service was superb.
Dwight H | First Impressions- Rating:
- 5.0
The staff were professional and courteous in all my interactions with them.
Carla G | Overall Experience- Rating:
- 5.0
I felt lucky to have the opportunity to store my things in the State street UHaul facility.
Susanne R | Overall Experience- Rating:
- 5.0
A1 Service
Yvonne H | First Impressions- Rating:
- 5.0
Very helpful staff
JOHN C | First Impressions- Rating:
- 3.0
The worker's need to know their job...I asked for a 5×10 thought that's wat I got..in the midst of me moving found out the young man didn't tf know wat he was talkin about....instead of 89.99 it was
Santresa B | Overall Experience- Rating:
- 4.0
Staff was very nice, but place was still under construction.
Kira N | Overall Experience- Rating:
- 3.0
Love the space and it's a great deal at the moment. Problem I had with this location is that most employees are not well trained and there is no sense of urgency. Long lines. Emails are ignored.
Susanne R | First Impressions- Rating:
- 5.0
Even after hours they were closed and I didn't know but the guy there came to the door and explain where the key go and he could have ignored me so I felt good about that he helped me cause I was igno
Monae L | First Impressions- Rating:
- 5.0
Employees are always very focused on the customers needs and accommodating. Overall very happy as usual with U-Haul with their customer service and quality products. Thank you.
Jared B | First Impressions- Rating:
- 5.0
Staff at State St. New Haven location were quite helpful and speedy. I really appreciate that.
Allen A | First Impressions- Rating:
- 4.0
The staff were very helpful, the facility is great, and there are nice conveniences like carts and drive in unloading.
Jessica P | First Impressions- Rating:
- 5.0
Staff was friendly and efficient
Rashaun D | First Impressions- Rating:
- 1.0
I was given wrong information about payment. When I called to fix it, it resulted in 8 calls to customer service that has still not been resolved over the past 3 months. Would not recommend ever.
Jacquelyn D | Overall Experience- Rating:
- 3.0
Process to schedule delivery was frustrating. Told before the move that we should schedule it once it's in New Haven; then told once it got here that we'd either have to pay for movers or wait 1+ week
Kaitlin S | Overall Experience- Rating:
- 5.0
The staff was very helpful and polite!
michelle s | Overall ExperienceAdditional Services at this Location
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