Customer Reviews for U-Haul Moving & Storage of Stone Mountain

Rating:

5.0

Best location!

Rating:

5.0

Customer service was outstanding and professional..

Rating:

5.0

Service was efficient and worthwhile.

Rating:

5.0

Eric at the front desk is cool. Easy to work with. Yall should make her the manager

Rating:

5.0

Great service was very helpful and knowledgeable. Help me upgrade my storage with no problem. Also made getting the van easy as well.

Rating:

3.0

Average experience, all uhaul locations are understaffed and cutting costs. Super long wait times even tho there was only one person in front of me. Not sure its a fixable problem since it seems to be by design of all uhaul locations. Staff on hand seemed overworked and under supported

Rating:

3.0

When returning equipment and trying to log the equipment back make sure you can connect with the wifi. Also do a double check of the equipment is connect to the hitch for trailer

Rating:

1.0

The truck was fuel tank was on quarter tank but the print out says it was a half tank.. So I get charged a extra $26 for fuel I didn’t burn.. I barely put 25 miles on the truck… You can rest assured that I will never do business with U-Haul again 😡😡😡😡… Also I called and told the manager about the gas situation, he prompted me to use the app to change the gas settings… Needless to say the app didn’t work and like I said I got charged extra money…

Rating:

5.0

The gentleman who helped me at pickup and drop-off (same person) was very helpful and friendly. I appreciated his excellent customer service.

Rating:

5.0

Fix the AC - it blows warm air and gets hotter after driving, I had to drive with the windows open for 140+ miles at highway speeds because at 81 degrees that day, it was too hot to drive with the windows closed and no AC. Whoever tried to fix the problem, did not put the dashboard back together, which makes it look like one of my own beat up vehicles. I had really wanted the cold AC to help keep me alert while driving without drinking a bunch of coffee. The windshield needs to be degreased. I cleaned it the best I could with Windex inside and out. Dash and cup holders were dirty, I cleaned it quickly with Windex, but, the middle cup holder was packed with black something. I should not have to clean that. I just stuffed a paper towel in it to remind me not to use it. Driver's side visor falls down and will not stay up or in place completely up. Looks like someone tried to pull it off or something. This is a 5 star place and I received a 3 star truck. Really, someone had to know the AC did not work with the dash being apart and clips hanging out. Thank you for the motorcycle trailer upgrade, it did work well. Driver's door does not close properly unless you slam it.

Rating:

5.0

Been a Customer for over 30 years

Rating:

5.0

Nothing

Rating:

5.0

.....The Attendant Miss Erica is a highlight. She has excellent customer service skills and an asset to U-Haul. Because of her I will use U-Haul more often and specifically frequent her Memorial Drive tore as my favorite. "Thank You Very Much, Ms Erica".... c/o Kim Armstrong

Rating:

3.0

The truck had a check engine light come on once I was a mile away and the truck ran sluggish with little power. Then they charged me for gas I did not need

Rating:

1.0

Unprofessionalism at its finest, the owne or general manager should be ashamed of themselves only having one letting literally do everything on the job by herself including filling up propane tanks. You as a company should really hire her as a general manager, even though I was upset. She still serviced me and got me a discount after her manager got mad at her first offer to me

Rating:

5.0

The woman at the front desk was great! Very friendly and helpful. I didn't ask her name though and I should have. Thank you for being awesome! DJ Boom

Rating:

5.0

Excellent customer service agent.

Rating:

5.0

Have an extra staff member. One staff member was on duty and had to handle multiple customers

Rating:

4.0

The check engine light kept coming up and I had to stop my moving on Sunday. I however did report the incident to the sign out.

Rating:

5.0

This location always has great service. They go the extra mile to make sure that the customer understands the app the truck he’s always there and available for you to ask questions as well as they called to check on you to make sure you’re not having any problems. I love this location.

Rating:

5.0

Loved the whole easy experience!!!!

Rating:

5.0

In my point of view I think everything is fine for now

Rating:

5.0

Great expérience , great costumer service.

Rating:

5.0

Uhaul Representatives are professional, courteous and knowledgeable.

Rating:

4.0

Please advise the persons answering the phones at the store locations to not berate the customer for calling to confirm that their truck is indeed on the lot, ready for pick-up. I had a poor experience in April 2023 when I reserved a U-Haul truck, received confirmation of its pick-up location after it was already changed once from my original location, to arrive and the truck was not available. I was then sent to a different location 25 miles farther from my original pick-up, only to receive a phone call on my way to the 3rd location to be told that the truck at the 3rd location was no longer available, so we were instructed to go to a 4th location 15 miles further from the 3rd location. Now I am an additional 40 miles from my original 5 miles location. So, when I call to ensure my rental is physically available for my pick-up time, DO NOT HAVE A SNIDE COMMENT AND SARCASTIC TONE OF VOICE! This was a poor way to start the day of moving. The rest of the U-Haul experience was very good from the actual pick-up and the drop-off. Both were above average.

Rating:

5.0

The staff was very helpful with everything. Erica was very nice and pleasant. There was another gentleman who helped me out with a problem with my unit. I really appreciate that. I would gladly recommend this place to anyone.Thank you guys.

Rating:

3.0

Owner has no personality, very dry standoffish demeanor. Not a pleasant or polite individual

Rating:

5.0

Love it

Rating:

5.0

Price was going up and I could not afford..

Rating:

5.0

Very nice people and easy process

Rating:

5.0

Great Service

Rating:

5.0

Truck was stalling a lot

Rating:

1.0

The man at front desk was very rude , everytime I ask him a question he seem like he was annoyed. I didn’t tell him , to work at u-haul nor did i do anything to him . He is very rude… get someone else to work front desk . His attitude was rude he was lightskin with a beard.

Rating:

5.0

Even though we didn't make a reservation for a truck, we arrived at your store and requested for one. Quickly, we signed up for it right on the spot! Immediately, we went to move stuff into the truck and then unloaded it before storing into his storage space. Then we put more gas into the truck before returning it. The staff inspected it before sending the receipt to me by an email. Very convenient and very professional!!!

Rating:

5.0

Great customer service I was helped by two different crew members and both times the experience was AMAZING AND EXCELLENT

Rating:

5.0

The staff were very helpful and friendly

Rating:

3.0

The installation was excellent and exceeded expectations with regard to the time required. The counter service was very slow. Associates were friendly but had no sense of urgency or initiative to move the transaction along.

Rating:

3.0

The road access was very tight, not a lot of space to move around. The unit I obtained had a big hole in the ceiling that was covered with a few pieces of duct tape.

Rating:

3.0

Be more careful when they drive other peoples vehicles and stay working on it until completed.

Rating:

4.0

Why does every U-Haul property I go to holds water for a long time after a heavy rain I have yet to go to a U-Haul facility that did not have moisture

Rating:

5.0

Everything was great, nothing to improve.

Rating:

5.0

Very satisfied with the service at this location. Good folks.

Rating:

5.0

The person who helped me was very friendly and professional. That had a very positive impact on my experience.

Rating:

5.0

Keep it up!

Rating:

4.0

Consider having more various sizes of trailers at your location.

Rating:

3.0

Get rid of old and outdated 6 x 12 cargo trailers.

Rating:

5.0

repeat customer, happy with the service.

Rating:

4.0

The staff was very helpful and pleasant.

Rating:

5.0

The customer service rep was very helpful and kind. She was a excellent example of what great customer service should be.

Rating:

1.0

Apathetic staff. They go out of their way to NOT be helpful.

Rating:

3.0

The price and the cost I used for the was still too high

Rating:

5.0

Great customer service the person who helped me was excellent. First time using UHaul and I would use it again. He was very helpful and made the process very simple and easy.

Rating:

5.0

More staff is required to save time at the counter it was very unfair to costumers to have to wait an hour for service because of staff shortage

Rating:

5.0

I was pleased

Rating:

5.0

All the employees at 4940 Memorial drive in Stone Mountain Ga was very friendly and extremely helpful, especially Erika. She went out of her way to make sure we understood U-Haul policies and she was very kind and professional.

Rating:

5.0

The man behind the desk was working by himself but he was very pleasant.

Rating:

5.0

Very professional experience

Rating:

5.0

Very good customer sevice

Rating:

5.0

Awesome job. Very nice staff

Rating:

5.0

Quick service. Professional, knowledgeable, and very polite staff. They made pick up and drop off a breeze.

Rating:

5.0

Everything was just fine.

Rating:

5.0

Keep up the good work

Rating:

4.0

The truck smelled heavy marijuana smoke. Even after opening windows I camr back to my home with my clothese smelling weed.

Rating:

5.0

There is very little needed. I have always been satisfied.

Rating:

5.0

Great job

Rating:

5.0

So far so good. Staff at the storage location is excellent.

Rating:

2.0

The storage unit was not up to standards it rained inside the unit n my belongings were ruined

Rating:

3.0

I’m okay with the storage unit but your late fees are rediculous!! Once a month when you are late but every weekly fee is a bit high for those that have no where else to go so that they can afford the storage unit and get somewhere to live at the same time, just too much!

Rating:

4.0

Easy move in. Which door exactly to use can be confusing. Otherwise this is a straight forward business, helpful providing lock as well.

Rating:

3.0

My storage Unit was not the best. There was rat droppings, a wire hanging down when opened. There was a hole in the side at the top. A lot of things were discarded due to moisture and mold. I still will recommend but use the inside area. I will be filing a claim. Sentimental value. The black box inside was useless. There should be a receptacle for those who use the facility. That was an inconvenience.

Rating:

4.0

I had no problems with this location. Everyone was professional and courteous. I appreciate your services and overall I was pleased at this location.

Rating:

5.0

The original storage unit was on elevated ground and not usable for the type of tool box I have to store. The associate came out to me saw the issue I was having and switched me to a ground level unit and helped me get my box into the unit and I greatly appreciated that.

Rating:

5.0

All of the U-Haul staff members that I have spoken to on the phone or met in person were absolutely absolutely amazing and awesome. Thank you for serving me with kindness love respect honesty patience understanding generous trustworthy and supportive and standing by your words and your values. Words cannot express my gratitude to you. Thank you personally Mr. GC God’s blessings continually

Rating:

5.0

Thank you.

Rating:

5.0

I think I've said enough.

Rating:

4.0

BLESS YOU!

Rating:

5.0

A1 service. Every time.

Rating:

4.0

na

Rating:

3.0

Staff rude and disrespectful. People sleeping and breaking into storages

Rating:

5.0

Very professional staff and very good move-in experience. Thanks!

Rating:

5.0

Lighting inside the storage unit would be helpful.

Rating:

5.0

The two young ladies that worked Tuesday evening were very helpful and nice. I even bought a hand truck from their suggestions.

Rating:

3.0

I was not offered the one month free rent and could not get one collective insurance amount for all my property like renters policies. I had to pay insurance on each unit. That is very expensive.

Rating:

5.0

Great team

Rating:

1.0

Prices do not concur with what the associate presents to the customer, the staff is not trained properly with handling MINOR customer related issues the manager at this facility Mr Alford is not concerned with bridging the Gap to solve customer complaints. The staff is only as good as the manager above them if your manager shows no concern or initiative then why should your staff

Rating:

1.0

U-Haul reserved this unit for me over the phone. I arrived to move-in and the unit was occupied. They didn't have any more units or any units close by. I was refunded my money but had to find a storage unit and add more miles to the uhaul truck I was driving. It was disappointing and an inconvenience. And cost me more money

Rating:

5.0

Personnel was efficient, courteous and professional

Rating:

1.0

I was called on a regular basis and my friend was called for no reason. I didn’t owe money, but life happened and I wasn’t able to move anything in. So why call if I didn’t owe money. I will never store with haul again.

Rating:

1.0

I still need to contact the manager for customer service but they're trying to charge me a fee and I shouldn't be charged anything due to what happened prior to getting the storage unit

Rating:

4.0

Good customers service

Rating:

5.0

Excellent customer Service.

Rating:

1.0

Thief

Rating:

5.0

Very helpful with good information

Rating:

5.0

It was nice to have a storage unit so convenient to my home. A well managed facility in my opinion. Thank you

Rating:

3.0

My issues: Traffic never called me about my truck reservation and truck pickup location before 6pm prior to my next day 10am pickup. I called them instead, stayed on hold for 30 min., kept calling until 5:45pm until I got someone. Took them a while to find my reservation. They told me the truck was to be picked up in a location different from what was on my online reservation file. When we picked up the truck, it was in poor condition. Problems with loose steering, bad transmission, oil dripping & smoking. Good: brakes & was clean. At drop-off location Rep claimed we drove 5000 miles & backed off when we disputed...then he noticed he was looking at the wrong truck on his phone. Advised him of truck mechanical problems ( thank goodness we only drove it less than 60 miles) but the Rep seemed unconcerned & just said OK. U-Haul needs to improve the online & phone assistance to support the customer experience...we should not have to hound them to verify our reservation & tell us where to find the truck. Plus better maintenance needs to be performed on the trucks...that truck could have easily broken down or caused an accident with its steering. The truck only had 30K in miles on it but poorly maintained. I have had better experiences with U-Haul in the past. I have no complaints about the storage facility experience. Just the truck rental.

Rating:

5.0

I plan on having 24hr access and will need additional insurance. I Will park my vechiles there. In the past a controversy arose and police involvement was necessary. If a Con troversy arises you will be required to call the secret service of the Treasury Department in Atlanta on Peachtree Street, concerning Wade Jenkins Property. O am an Official.

Rating:

4.0

The

Rating:

5.0

My experience with U-Haul was great, I would definitely recommend it to family and friends. I also will use it again if needed.

Rating:

5.0

I have forgotten the girl name but she were very helpful and very nice. I want to say thank you very much for your kindness and support.

Rating:

5.0

Excellent customer service very friendly and hands-on staff they helped me every step of the way. They have storage units and rental vehicles all at the same location so it was a convenient for me. The Store Manager always helping someone was always courteous and every crew member under him was helpful and professional. I thanked them very much for everything they've done during my stay there. Definitely would recommend this location for any and all of your storage needs.

Rating:

5.0

Jorris is always on top of things. He is very helpful and friendly

Rating:

5.0

I want to thank Management, Jorris Alford for helping to make my move out more smoothly. I truly want to thank an employee by the name of Melvin, who seen I was having a difficult time moving out an item and came along side of me to help. I can never be more thankful to an employee with much gratitude that I have for this young man. I will be forever thankful and knowing an employee like this with such great magnitude only comes by rarely in a lifetime. So, thank you Melvin so very much for your kindness and great care you displayed on my move out date, 6-9-21.

Rating:

5.0

Fantastic people work here .

Rating:

5.0

A awesome experience! Only thing is my reservation for my truck was given to someone else & that was a disaster because I had to drive 45mins to get another truck!

Rating:

5.0

I had no issues with the rental. My unit was always accessible and everything remained as I'd stored it 7 months.

Rating:

1.0

I went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the manager

Rating:

4.0

Please work on following up with client requests promptly. Do not like that I had to continue contacting customer service and on site manager would not follow up on requests

Rating:

5.0

I will always use U-Haul

Rating:

5.0

I appreciate the accommodations made by this facility. The clerks were always efficient and friendly! I relocated to the area almost two years with EVERYTHING I've ever owned! When times became financially difficult for me, specifically due to COVID and lack of employment, the UHaul Stone Mountain facility kept me abreast of my liabilities well prior to being evicted! Then, they gave me an opportunity to retrieve my items without heavy fees! I WILL ALWAYS be thankful to this company because of their compassion!

Rating:

4.0

Great experience. Staff was helpful and friendly even during these trying times.

Rating:

5.0

I was really pleased with the services that I received. The only thing I wasn't satisfied with was the$15.00 late charges. Otherwise everything was great. Thank you for your service!!

Rating:

1.0

I'll NEVER go back to the one on Memorial Drive in Stone Mountain!

Rating:

5.0

I came to pick up a rental truck on 4/25/20 and I had the pleasure of being helped by Malik. He was extremely polite, humble and helpful.

Rating:

1.0

The only issue I have is the fact that I was charged for gas and I put the gas back in the truck as followed and was still charged and called in for them to tell me there was nothing they could do about it... I will never use this company again stole my money and not trying to fix it....

Rating:

3.0

The wait was ridiculous..each and every time..but when im serviced its prompted and smooth.

Rating:

4.0

Friendly quick staff. Clean and great working van!

Rating:

1.0

Late a few days and I had the storage for 6 mon then someone said I could be put in auto pay . Lost my keys to the lock y’all had no masters or extra . Had to pay a locksmith never using uhaul again

Rating:

3.0

Good service.

Rating:

5.0

Great storage facility

Rating:

4.0

To many young kids with attitudes, not able to focus on the job. Playing on phone.

Rating:

1.0

Store hours not convenient Staff not friendly all have attitudes and unwilling to assist No manager was present to speak with

Rating:

5.0

I would give it a hundred stars

Rating:

1.0

U haul stone mountain charged my lock on my unit and did not inform me while I was out of the country for the past two years. From 2.2016-thur 6-2019. They broke into my unit and took half of my item

Rating:

1.0

My initial impression after waiting in a long line, was the attitude of the staff behind the desk. Poor to say the least. No pride in their job and no courteous customer service. Was given the wrong

Rating:

5.0

I am very impressed by the humble, and knowledgeable customer service. It was hot and I had a long day and yet was treated so good. The staff was awesome. It was a little wait but it was worth it.

Rating:

5.0

Very professional and polite

Rating:

2.0

I was unable to get into a storage unit I just purchased because of the store use lock was still in place it was a great inconvenience to have to keep the rental truck over night

Rating:

5.0

My experience was extremely pleasant, informative as well as professional. I cannot tell you how pleasant the associate was, absolutely awesome.

Rating:

4.0

I always use U Haul.

Rating:

5.0

Good

Rating:

5.0

Thank you

Rating:

3.0

Well managed facility

Rating:

4.0

Thank you

Rating:

4.0

Thank you!

Rating:

5.0

☺️

Rating:

5.0

Storage unit door came off hinges, we reported it. We were not immediately given a new unit. By the time we got home, they called in new unit assigned. Get service. Thanks to Celah!!

Rating:

4.0

I will not be able to move yet so thanks but when I do move I use your services

Rating:

3.0

He was polite and patient. He forgot a couple of details, but we got through it. Knowledgeable about the equipment.

Rating:

5.0

Thx

Rating:

5.0

They took great care of me swiftly.

Rating:

5.0

My things were at this uhual facility 3 months and I had no issues. I also used this facility to move my things. I didn't have a single problem.

Rating:

2.0

Uhaul was very helpful with my move to Georgia

Rating:

5.0

The apex of customer service. The only suggestion i have is to make sure the units dont have the urine smell. I couldnt catch my breath

Rating:

5.0

Thank you, for all the help you gave me.