It was great no complaints!
John JamesCustomer Reviews for U-Haul Moving & Storage of Carol Stream
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at this location are very nice and helpful.
Luciano MuziGood service and nice people
Craig DicksonNick was so nice and helpful with all the questions I asked!!
markita millerBailey was super nice and really appreciated working with him.
Dario FullerNice people very helfull
Daniel CabreraThe truck we rented was not in good working order. On our trip back from the city thr engine lights came on. The vehicle was over heating. Scary experience. I received a small discount, def not enough to excuse the horrible experience.
Kathy SchofieldExceptionally clean I believe the gentleman’s name is Bailey very helpful
ROBERT GATESMuy buena atención excelente
EDGAR B CANONGO PAREDESI get great service from this location. Quick and efficient, great people there!
Roland MillsVery good job
kirankumar pateleverything it was excellent thank you again
OMAR VILLAFUERTE-MUNOZNone
Thomas WalzThe employee who helped me rent the pick up truck was informative, helpful, professional and friendly. Answered all of my questions well and patiently. Bailey was the employee who was working that helped the process go smooth.
CARRIE LACKGreat Staff.....Friendly.
Brian MartisauskiThe staff was super friendly and helpful when I picked up and dropped off the trailer. It was a great experience. Thanks!
Patrick CarlbergGreat store. Great staff
joe watsonThis was the best U-Haul location I have ever been to. Great service, organized, and efficient.
John Lauder$93 for 3 hours
Carlos GranadosElbert G went over an above trying to deal with a snow buried trailer. Thanks
BRENT BURRISI had to help dig the equipment out of the snow. UNACCEPTABLE! Plus your 4X8 trailer only has a 43 inch opening. Thus it isn't four feet!!!
Steven CongerBailey was extremely helpful and courteous.
Paul DarrahTell your employees to please when it snows to at least take the snow of the windshield I got their and my truck was on next to a mountain of snow so I couldn’t even get out without going over that mountain the back of the truck was frozen my blankets were not in their when I opened the truck would not recommend
Diego GranadosThe manager and staff were extremely helpful and friendly.
NICHOLAS ATKINSEverything was perfect, thank you!
Michele KerulisTo be honest, I think having a paying customer take pictures and go through a process for the next customer is backwards. That should be 100% on the business. I'm renting it, paying the extra insurance, filling up the tank to the required line and I have to setup it up for the next customer. It's the businesses job to review it. The people working at these places aren't as busy this time of year. Give the workers more to do. They're getting paid and Customers are doing what should be their job. I really enjoyed the entire process except that one. God bless and love to whomever reads this!!
Derek SundstromEverything is ok, the price is good. The truck is in good condition. The parking in the location is very tight maybe someone and me can have a trouble to park.
Victor GarciaMy service person was thorough and efficient. Excellent rental experience.
Peter WeeksThere was so much disinfecant sprayed in the cab that it hurt to breathe. The drives floor mat we extremely lippery from it. Kept loosing my footing when trying to get in the truck.
Elizabeth CulbersonThe truck roof leaked, so my boxes got wet with the rain. Your app and website SUCK. Loading time - when it actually loads at all - is terrible. I was trying to do the after-hours drop off for over 20 minutes because I couldn't get the app or website to load through. But the people at this location were great. Friendly and helpful!
Tyler BenjaminTrailer door opened while driving down major arterial road. I had to tie the latch closed or use my own lock to ensure secure travel.
ANDREW MICHAELArun at the Carol Stream, IL location was so helpful. The other gentleman at the Bartlett, IL (???) Location who made our reservation was great as well. We will definitely use ur company when we need ur products in the future. Tyvm! -hb
Honeybe BassigNeed pick up trucks with bed liners …
Noel MerielThe online booking process needs work. It doesn’t confirm that you made the reservation. At the point it should tell you the reservation is booked it goes to a mostly blank white page. It said error or something similar at the top of the page.
Gene WelshI would recommend to family members
Bruno SawmQuick and easy.
Phil CherricoDeShawn was very helpful & knowledgeable. He has great customer service skills and explained everything thoroughly with the gas fill up. Appreciate his kind demeanor!!! Excellent team member
Samantha MugaveroOnly problem was the furniture pads. He told me to grab them on the way out. I told him I didn't request or need them but he said it was included. I thought he meant in the $19.99 price, so I grabbed them. Upon returning them unused, I found it was "included in the contract" not in the base price, but they couldn't remove it even though clearly unused. Would have been more proper to ask me first, not assume or at least when I told him at pickup that I didnt need them, he should have corrected it then. Real bogus move...and that they couldn't/wouldn't correct it at drop-off.
MARK URGEROGreat Service!! Would recommend to everyone
roland millsRented on 11/13/2023. Drove the vehicle 24 miles total and put in 6 gallons of gas immediately before returning and was his for a fuel charge for 3 gallons. Ridiculous. I rent several times a year at this location and always bring the vehicle back with more fuel than when I got it.
James SlankerMaybe a sign pointing to the office. The old office was closed, so I thought you had to do it all with the APP. Your app sucks. There was no response to the sign in process. I went to see where the key locker was, and that is when. I saw the office. The employee who got my truck all signed in and did my paperwork was outstanding. Very friendly explained things and had a positive attitude!
Robert SwartzShaun made the customer service pleasant and my experience smooth
Katherine RodriguezIt was such a great experience. Deshawn was so friendly and pleasant, he even helped scrape the frost off the truck windows. Great customer service.
Nicole WhiteI had an issue the last time renting from this location with the equipment I reserved not being there and had to go to a different location. This was not the case with this rental. If, as a customer you are promised that the equipment you need will be at the same location to pick up as the location you reserved it at, it should be there. Again, this was not a problem this time. Everything went very smoothly. The representatives I worked with at pick up and drop off were excellent.
john ciribassiGreat people work here and great variety of trucks
LUIS MEDINAAlways a great experience with the staff at this location
James SlankerI have my own business and I have tried many local truck rental /storage locations and never too happy with one until I tried U-Haul Moving & Storage of Carol Stream. Trucks are always clean and in great working condition. The storage units are always clean with easy to use over head doors. But a big reason I have continued to use U-Haul Moving & Storage of Carol Stream for years was because of Catherine the mgr. When I heard she left U-Haul Moving & Storage of Carol Stream I thought I might have to find a new provider. I met the new Mgr DeShawn and I could hardly believe that he surpassed the great service I have received for years from Catherine. In today's world this level of knowledge of the job, friendliness, and a true desire to help is almost non existent! I highly recommend Mgr. Deshawn and U-Haul Moving & Storage of Carol Stream!!
BRIAN KAMINSKIThis is the second time I have rented at this location and the customer service is always great. Would recommend this location over any others.
Rosarie JenkinsI had a U-Box, no opportunity to see a storage room. Box was fine, lock was intact.
Dawn Bates | Overall Experience