Customer Reviews for U-Haul Moving & Storage of Twin Falls

Rating:

5.0

DJ and Michael were awesome to work with! They had me in and out within 40 minutes of my hitch installation

Rating:

5.0

DJ and his team are incredible. They took care of us. The truck had some issues (in our minds) bur it made it without issue to the destination. Our only request is that when a drop off location is selected, Uhaul not to change it.

Rating:

5.0

It is very helpful to have a 24/7 dropoff location.

Rating:

5.0

Excellent and fast work.

Rating:

5.0

The parking lot is too small

Rating:

5.0

I will give the same review to the drop off location. Excellent customer service, awesome personalities, and fast and efficient service.

Rating:

5.0

The young lady who helped me was great. I forgot her name unfortunately.

Rating:

5.0

Thank you Uhaul!! My tools are my livelihood, I quit a bad job and the ramp on the truck and on-site storage really helped me in a bad situation....

Rating:

5.0

I was happy with the employee behind the counter, he was very knowledgeable and courteous!!

Rating:

4.0

Everything great except for waiting way long time like over half hour because he couldn't check in the transport I was dropping off due to another system issue and had to call for help. I think it wasn't their fault but it was just way to long with everything else we had went through- and we still had more stuff to unload into the storage waiting in the uhaul van before we could drop it off as well and drive 3 hrs back and we were already missing easter and we just wanted to get done quickly. Dropping off the truck went very well though -thank goodness!

Rating:

3.0

Improve computer systems every time I go in there’s always a delay because of the computer issue.

Rating:

3.0

Manger dj was amazing since the system was down. Friendly staff. Got me out there late, witch I understand due to the system being late. Going back there again if I ever need a trailer

Rating:

1.0

Along with the exterior, the driver's side was a muddy mess and the cup holders had sticky soda spills everywhere. When I drop the truck off at a different location and use the mobile checkout.... it tries to charge ME for the truck being dirty, so I had to mark the truck as clean, so that I didn't get charged. Then to top it all off I get charged for extra mileage when I thought it was all included on a one way trip. At least comp me the extra mileage if your'e going to give me a truck that has never been soap and water before.

Rating:

5.0

Nice to know that the folks are there when you need them. Amazing service.

Rating:

3.0

Customer service from the people was great. The system to rent the trailer was the biggest pain. I called a head and reserved it the day before but when I got there to pick it up I had to wait for over an hour just because the stupid system "wasn't working" the people were great but you need to fix your system. That threw off my schedule for the entire day and I was rushed. Extremely unprofessional on the corporate/computer system side of things. It's a good thing I'm a patient person and the peoples customer service was good or you would've lost a customer. Seriously considering if it's even with it to use U-Haul again or just buy my own trailer.

Rating:

3.0

The inside of the trailer still had some a little bit of dirt possibly compost still in it, it smelled like a dairy. I had some trailer light connection issues, but then I thought we had them resolved when the guy that was helping me told me the turn signal lights were working. When I got it home to load up I found that my right turn signal was not working. I spent a few hours trying to fix it, to no avail. So I drove it without the right turn signal working.

Rating:

5.0

The employees were super quick and friendly.

Rating:

5.0

Let me keep the truck

Rating:

5.0

Was a great experience if moving again, I will definitely use them

Rating:

5.0

Nothing they were GREAT 😊🦋

Rating:

2.0

The manager is an asshole. He was rude from the get go. Good thing the young lady there was intelligent and took over the rental. She should be rewarded for having to deal with him and his piss poor attitude.

Rating:

1.0

Terrible service. Didn’t care about anything we needed. Instead of dropping the vehicle to the location around the corner from me in Phoenix I was asked to take it all the way over to Ahwatukkee and then you charge me $6 a gallon for fuel. Thanks

Rating:

5.0

looking good

Rating:

5.0

Dropoff went great. The personnel were quick and professional.

Rating:

2.0

This location attached a bitch to our truck incorrectly and it came off while driving on a highway. Almost caused a wreck and the roadside assistance and police officer that helped were shocked no one was killed. Very poor customer service as well.

Rating:

1.0

The customer service at this location is ridiculously terrible. They really do not care about customers and it’s obvious when you walk in. The most egregious problem is that Uhaul Corporate convinced us to bring a trailer from Twin Falls to our new destination in Oregon behind our Uhaul truck but the guy didn’t secure the hitch right which almost caused a catastrophic accident on a highway when the hitch came undone and went under the tailgate while driving. This HUGE screwup could’ve killed someone and Lola in Customer Service couldn’t have cared less. Uhaul Twin Falls was not only rude to me multiple times but they put my family in extreme danger by being incompetent. Even the roadside assistance guy was angry about the way the trailer hitch was attached. DO NOT rent from this location. I am NOT happy with my experience and I will be contacting the corporate office about this.

Rating:

5.0

Bree was great. We got the trailer hooked up and it was very quick.

Rating:

2.0

I seriously got a trailer with a running light out. The "pro" that hooked it up only hooked the left chain up and not the right. The pin wasn't placed correctly. A good place to go if you want a ticket or to possibly kill yourself and many others.

Rating:

5.0

Good service! Helpful staff Yes we will use our local U-Haul again👍🏻

Rating:

5.0

I've used the Kimberly Road location in Twin Falls twice and the people are fast and friendly. It was a good experience both times. I will never hesitate to use Uhaul :)

Rating:

5.0

no improvements needed

Rating:

4.0

The guy was a great help. Helped Mr get the trailer off my truck as fast as possible

Rating:

5.0

The time that it takes to get deposits back it should be instant

Rating:

1.0

i was informed two days before my scheduled pickup that the bellevue, idaho location did not have the correct size of truck as per my reservation confirmation. therefore, i had to hitchhike from bellevue to twin falls to pick up the truck, which is completely unacceptable. the interior of the truck was also diry when i picked it up, and more specifically the seats and console.

Rating:

5.0

The manager here was fantastic! Made it super easy to return. Grateful

Rating:

3.0

I have used the services of a uhaul truck from this location three times this year. However, the associate this time tried to charge me approx. $100 over the actual fees and didn't know how to run over the charges for the rental to show me where the cost should have been. I had to wait until the next day to talk to the manager. The manager did a great job and the cost was where I thought it would be. Still not sure what was going on with the $100+ over charge that the associate tried to have me pay. If I hadn't been paying attention, I would have been out a lot of money.

Rating:

4.0

Returning the vehicle after closing was not friendly...why do u have to download the app?

Rating:

5.0

Great People

Rating:

5.0

Great service.

Rating:

5.0

They were all great and very patient and helpful.

Rating:

4.0

The headlights on the pickup were not bright at all. Had to almost turn the brights on everywhere in order to see.

Rating:

5.0

The GM was great.

Rating:

5.0

Na

Rating:

3.0

Make the floors in all the trucks flat, no wheelwells or fuel filler guards.

Rating:

5.0

The staff was great and very helpful and made sure everything went well with our move.

Rating:

5.0

Bri was a world class customer representative. Answered allmy concerns. And questions. Excellent employee. She went above and beyond for me She deserves a raise

Rating:

5.0

There is one common problem with all storage units - critters - lol Not something that can truly be avoided. The staff were super friendly and helpful. A pleasure all around. Thanks!

Rating:

5.0

We cleared out the storage shed and informed the front office on the 10th that it was available not the 17th so please adjust your records accordingly. I was moving between states and they could not have been more helpful, easy access for my weird hours to access an outside storage facility. Clean and plenty of room!

Rating:

5.0

Uhaul employees r very respectful,knowledgeable,friendly and pleasant.

Rating:

1.0

It was down a hallway down another hallway. Up the stairs and there was no way I could use it.

Rating:

5.0

Mike helped up check in and was great.

Rating:

5.0

I need to pick up a new access card and lock/key

Rating:

1.0

This was my 1st time using Uhaul and it has been THE most horrible experience Ive ever had with any company! Every part of my rental was messed up by an employee, from the truck rental to the storage rental. I will never rent anything from this company again!

Rating:

5.0

GREAT PEOPLE 👍 👌 👍

Rating:

3.0

The only complaint I have is that I asked about renting a larger unit and the guy responded with". I can't do that, only the manager can and I don't know where he is right now." Then I passed at least 4 (I didn't go down every row) larger units that I would rather have rented. I was in a hurry and need to unload the truck. Given the option I would have gladly waited to be able to get a bigger unit.

Rating:

5.0

I was very impressed with the store clerk he was very nice and well attended me and he was very nice and kind and he showed me where my storage unit was and yeah I was very impressed and happy with the way I was treated

Rating:

4.0

No lighting in the back where my storage unit was.

Rating:

5.0

Only thing was the horrendous stockyard smell on Thursday each week. U-haul not responsible for the smell.

Rating:

3.0

I had a unit at the Twin Falls location for 11 years, always paid on time if not early. When I moved out of the facility I was 4 days into a new month which I had prepaid for and was denied a refund of the Month. Not only did they not give me the refund but the clerk was not at all competent and just stood there shrugging when I asked why she wasn't giving me a refund. Upon speaking to the manager he was just rude and stated that I hadn't pre-paid. Worst experience I have ever had with U-Haul

Rating:

5.0

Very friendly and helpful staff. Thank you!

Rating:

5.0

Great storage facility. The staff are very helpful and friendly. The manager is a credit to U Haul. Respect to the company.

Rating:

5.0

Everything was amazing but I wish that they would answer their phones more often to make it easier for the customer, so they don’t have to do online chat that’s harder in my opinion. Thank you for everything it was a great experience

Rating:

1.0

Twin falls Idaho branch should be bulldozed! Horrible location, didn’t feel safe leaving my things in that rats nest. Moved my stuff out the next day! Lost $45, better than losing my stuff!

Rating:

5.0

Well managed and operated storage facility

Rating:

2.0

Guys there were great, however when I showed up with my reservation number they didn’t have the unit available. I asked joe that could happen and they explained it didn’t matter if I reserved it, there was nothing available. They gave me what was available which were two 5x8 units instead of the 10x16 which I had reserved, unforgivably the cost for that will be $108 a month at $55 a unit per month instead of $64 for the 10x16. I asked if they would honor the price quoted and they said no, I had to pay for both units. I found that frustrating since I reserved the unit I needed at the price I could afford. Fortunately the first month is free so I have found another cheaper company to move to. Although I now have to reload all of my stuff and move it...again. This should not have played out this way. When you do business with a company you expect them to deliver on what they agreed to. I am currently dealing with an almost double overcharge cost on my truck rental as well. Overall not happy with uhaul. The manager at the location is very pleasant, just can’t help.

Rating:

5.0

Great place and very friendly workers. Will always use u-haul when I need storage

Rating:

4.0

Staff was pleasant to work with, and always helpful.

Rating:

5.0

The help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!

Rating:

5.0

Very friendly. Very helpful.

Rating:

4.0

none

Rating:

5.0

Excellent customer service. Appreciate everything.

Rating:

5.0

Very helpful staff and clean facility. Nice work 👍

Rating:

4.0

My only concern is that after receiving a new card because mine was taken, the new card doesn't work. I'll be in to get it fixed soon.

Rating:

5.0

..

Rating:

5.0

Jon and his staff were so helpful and courteous that I didn't mind going there. I had a storage unit there for approximately 5 years. It was secure and well maintained.

Rating:

5.0

Michael was an awesome help he spoke with professionalism upsaled and offered us great deals and presented us with all the amenities we needed overall the one-stop shop for all our moving needs.

Rating:

5.0

Mike worked with me and was gratious, kind and understanding. I Sincerely appreciate him. Thanks Mike, Michelle Jones

Rating:

5.0

Jon was good to his word. My goods were well taken care of and Jon is easy to work with. Very professional. Thanks

Rating:

5.0

Great experience, the staff were very helpful ! !

Rating:

5.0

This U Haul location is very clean and well keep. My office is just across the street, so I can see how sometimes they are very busy with check out and check ins. The hall ways are very clean. Thank y

Rating:

5.0

Thank you so much

Rating:

5.0

the fact that they offered a 24hr entry, put them above all their competitors. It made a very overwhelming moving situation become one that was worry/stress free.

Rating:

5.0

Na

Rating:

5.0

Your whole team were employees committed and extremely efficient in fulfilling all my needs. I was treated very well. Thank You! Ray Porteous PS: You are spendy.

Rating:

5.0

The whole team where very nice

Rating:

5.0

The service i received was way above excellent. The staff at the twin falls facility goes out of their way to ensure the best possible experience that one could expect.

Rating:

4.0

Thanks! Great staff....

Rating:

5.0

Jon was very helpful. My Uboxes where ready when he told me I could Pick them up.