Customer Reviews for U-Haul Moving & Storage Of Uptown Charlotte

Rating:

2.0

Location felt unsafe, found a syringe near the truck Employees were nice but could be a little more professional and move with a sense of urgency.

Rating:

4.0

The staff in Charlotte has been grreat to work with!

Rating:

1.0

This location commits fraud and charges you for an extra day when you returned the equipment and then doesn’t answer your emails or calls to resolve the dispute.

Rating:

5.0

Excellent service fast and clear.

Rating:

3.0

Our truck was broken the minute we went to go grab it, than they didn’t have both Dolly’s we reserved. It took about 40 mins to get our truck which I feel is crazy long. That being said the staff was incredibly nice and incredibly helpful and I really appreciate the staff there

Rating:

3.0

Set android phones to work with you'll system with out resetting of apps otherwise UHAUL IS THE BEST TRUCK RENTAL PLACE

Rating:

4.0

It was SUPER small and kaotic!

Rating:

3.0

Was not intended to be my pick up location. This was an hour out of my way. My location was swapped on the day of pickup. Disappointing and cost me time and money.

Rating:

3.0

Customer service is awful. Nobody ever have the correct information and they don't listen, they put my time to unload incorrect, after I talked to several people and being hung up on once,Terrible customer service

Rating:

5.0

Need dollies

Rating:

5.0

It was fast getting the truck and lady was very nice.

Rating:

2.0

We dropped off after hours & in the rain. The location is poorly lit, has no permanent office building & the key drop box is impossible to find. If I never have to go to that location again it will be too soon !! Very unhappy with the online return process in this situation. The cell coverage there is awful & the photos take forever to load making this a very time consuming process.

Rating:

1.0

The staff did not explain the return process at all nor did she mention that location would be closed upon my return time and I was charged after hours drop off which is ridiculous. I returned the rental at 5:30pm and they closed at 4pm. It’s shameful to charge people after after return. That makes no sense.

Rating:

2.0

Online self pick up process took way too long. Not easy to navigate and had to verify my identity with 3 contacts. Also this location did not provide the dolly or furniture pads I requested in my reservation.

Rating:

1.0

Very unsafe! It’s dark and you can barely see! Where the return sign is located is NO WHERE NEAR the office where the actual key drop box is. Me and my fiancé had to walk around with the light from our phones on just to find the little office trailer at the back of the gravel lot just to find the box location.

Rating:

1.0

Terrible experience

Rating:

1.0

Customer service sucks

Rating:

5.0

Wonderful guys with superb customer service! Will forever be my go to location!

Rating:

1.0

Make sure drop off date and times are accurate so no false extra day charges are deducted from customers account!

Rating:

2.0

When I booked this U-Haul location for my move I was really excited because it was only 1.5 miles away from my apartment. I understand the first Saturday of the month is extremely busy, but the experience I had was less than smooth. First of all, the parking is notorious. I arrived at my appt time (9am) but there was no room for me to park, so I left so I could be dropped off. I arrived back at 9:15 and waited an hour before I spoke to an associate. The associates were very nice, but I do not think they have been given the correct equipment for this location. The associate tried to check me out a truck and then a person came in the office and said he had just rented the truck online. I do not think this would have happened if the office had the appropriate internet connection. I was almost in tears at this point. The associates were very professional and calmed me down. It was frustrating because I made my reservation a week before and a day and a person who had not been standing in line with me for an hour was able to rent a truck immediately. I understand this location is in temporary but the processes need to be looked at for peak times. The truck was very clean though and I had no problems with it. I just do not know if I will be recommending this location to anyone else until it moved to the renovated location

Rating:

4.0

For what it is worth, this is not the location I was set to come to. So in my opinion they handled every new customer as best they could given the situation. They had people coming in from different locations that they were not even aware of while still trying to manage people who were already there and people who were commanding uhauls from their lot online. This was a hard situation for them to be in. It is business, but please get them some better systems and wifi. I think that both people in the office managed it well and so did the young men cleaning the trucks. It just could have overall been a better situation. That's not solely on them but on uhaul.

Rating:

1.0

I arrived within 20 minutes of my pickup start time and the store clerk informed me that my rental truck had been given to another customer due to their double booking policy. The clerk stated that rentals are cancelled after 10 minutes of the pickup time if the customer has not arrived. This critical information was never communicated in my rental order confirmation email, nor did i receive a follow-up phone call, text or email informing me that my rental had been cancelled and given to another customer shortly after my pickup time. To make matters worse, there were no available backup rentals at that location, so the store manager reserved a rental truck and appliance dolly for me at a different location 15 minutes away. When I arrived at the next location, the truck that was booked by the previous store manager, as well as the dolly, were not available. Despite being the only customer in the office, it took nearly 40 minutes from the time i began speaking with the clerk at the second location before I was finally given keys to a different truck and was also now without a much needed dolly. The clerk stated that my rental truck had a full tank of gas and explained the policy of returning the truck with an equivalent amount of gas. The cabin of my rental truck had an uncomfortably overwhelming smell of cigarettes, and upon turning the ignition I found the gas tank nearly empty with the low fuel light indicator illuminated, contrary to the clerk stating it had a full tank of gas. The experience of a cancelled first appointment without notification, a 40 minute check-out process at the second location, and the additional time required to put gas in an empty rental truck created a 1.5 hour delay. If I am ever in need of a rental truck in the future, U-haul will certainly be my last resort option.

Rating:

1.0

Horrible experience. Had reserved for a different location (and received confirmation) and day before, UHaul moved my location. Showed up at 9 AM (office opened at 9) for 9 AM reservation and had to wait OVER ONE HOUR to even talk with agent. Agent lacked professionalism. Then the first truck assigned had a horrible odor so had to get a different one. Also, I had reserved Moving Blankets but none were available (and I was still charged for them). Will never use UHaul again.

Rating:

1.0

A charge for not folding blankets was not communicated with me upon renting and was unaware. This should be notified for everyone. And they said there’s a sign INSIDE the truck? This type of charge needs to be alerted up front. Unacceptable. Even 1 blanket would be charged 25$. Stupid.

Rating:

1.0

This drop off location was convenient but very disorganized. lacking signage on where to drop keys.

Rating:

2.0

I returned the vehicle at 10am on its due date, 45min before it was due back. They charged me for an additional day. I use this location once a month. I will start looking for an alternative.

Rating:

5.0

cool

Rating:

1.0

Staff was VERY unfriendly and unhelpful. Truck was 1/4 full so I immediately had to fill it. Truck was filled with dog hair and dirt. I was also asked to pull a trailer and they didn’t give me full details.

Rating:

1.0

Poor customer service and not professional. Not welcoming Transactional and not personalized. No receipt at return and checking of vehicle before departure. No parking space for customers.

Rating:

5.0

The drop off location was great because there were no Uhaul employees to screw anything up so it was awesome

Rating:

3.0

No clear sign when dropping trucks at night

Rating:

5.0

Good job

Rating:

5.0

Great customer service. From start to finish everyone was friendly, helpful and efficient!

Rating:

1.0

This location is poorly run. We came with a self-checkin option and it still took us 30 minutes, because it turns out all of the equipment we paid for was missing from the truck, so we had to go up to the front and wait for them to get us the equipment. And secondly, the gas tank on the truck was empty! The dispatch form said that it was dispatched with a quarter tank, so clearly staffed didn't gas up the truck (to at least 1/4 tank) like they were supposed to. And they're trying to charge us for the extra quarter tank.

Rating:

5.0

No recommendations at this time.

Rating:

1.0

The employee was very unprofessional, she was eating breakfast while attending to customers. Also, the truck given to me was parked behind another truck, they couldn’t locate the keys to move the truck out the way. Lastly, this was my first time ever to go outside and locate the truck instead of an employee bringing it to me! Overall, very unprofessional employees .

Rating:

1.0

I received 3 different trucks, the 1st didn’t start - no fuel cap, the 2nd had a transmission issue and would not go over 20 miles , So Ziggy returned immediately and the 3rd truck that I finally just said “ Foget it, I’m not going back for a 4th truck” had a serious alignment issue, thank God I only had to do 10 miles or I would have had an accident… Also customer service was poor, so called gentleman had me go on that gravel pit lot and look for my truck all 3 times and never gave me any assistance placing the utility dolly on the truck… I’m 57 with cancer, that’s all I’m saying….. this by far was my worst experience ever, I was very disappointed!!!!

Rating:

5.0

None.

Rating:

5.0

Nothing

Rating:

3.0

Identify the location of the drop box.

Rating:

1.0

I had a negative experience due to misunderstanding between the call center and the GM I had received a call from your 800 number asking me to come in and pick up my truck a day early due to the expected volume on Saturday. it was my first time ever receiving such a call, but I obliged. The gentleman who called me on Thursday from your call center stated that I would have 60 additional free miles no fee for the drop off etc.. Unfortunately, according to the manager, there were no notes on the account and she wouldn’t take the time to listen to what I’ve been told. in the end we were able to work through the matter after I call the 800 number and spoke with another agent who updated my record. The truck that I received also had a bad starter, which made me late and a very frustrating move.

Rating:

5.0

Customer service was very helpful and knowledgeable!!!

Rating:

5.0

Wonderful Great Michael Is a great employee. Thanks for everything

Rating:

5.0

This location seems to be the warehouse of Uhaul trucks parked. Mobile drop off and pickups may be stressful if mobile service is not good.

Rating:

4.0

The staff is very friendly and helpful. Could use a little more signage in the temporary facility (like a bigger sign that indicates where the office is and where to park personal vehicles).

Rating:

5.0

Create a drop box for after hours

Rating:

5.0

Easy pickup and drop off. Affordable. Fun staff.

Rating:

5.0

Staff was very pleasant

Rating:

3.0

Workers are great. I have had problems with the equipment twice. And this past time , I had issues with 2 different trucks , one truck needed an alignment and bad bald tires and the 2nd truck, the starter went out

Rating:

1.0

Honestly it was a joke. Unprofessional mismanaged, and a bunch of people just grab assing around instead of working.

Rating:

1.0

Tell them to clean the trucks. Absolutely disgusting. Had to stop and clean it myself.

Rating:

5.0

We were moving to Saugus, MA from Charlotte, NC. We had so many questions about cargo vs. truck. What size we needed etc. The Manager Nakhia Meeks was patient and went over Everything. We ended up getting the 15 ft truck and it was perfect. Her staff was friendly and Michael had us in and out, even with 2 people ahead of me. Great customer service!!

Rating:

2.0

A lady called today and she was super rude and unprofessional and the key box return is not very self explanatory i mean the box is very hard to find. The location is in a lot with all kinds of rocks and the office is a trailer so i mean it speaks for itself. The man who assisted me the day of was very respectful and helpful though shoutout to him!

Rating:

3.0

Lacks professional customer service skills. Equipment not maintained or ready for alloted time appointment. Never reviewed final bill. Not impressed. Will seek a different provider, as I rent a vehicle once a month.

Rating:

5.0

Stay the same.

Rating:

1.0

Reps on site provided zero service. I checked in via the app and when I went to get the keys for my 25 hr rental they said they only rent vans for 4-6 hrs. Then when I said but I’ve already paid and checked in via the app, they said okay well just leave it I guess. Customer service was hands down the worst I’ve had in years. The site itself had no clear indication where the “office” was to even grab the keys. Great location from an accessibility standpoint but awful customer experience.

Rating:

2.0

I have been a loyal member for over two years with unit 813, and I never received any written notice that the facility was going to be demolished. I called about an inquiry for my bill, and then after dozens of attempts to reach out to them and never got a response, I then find out that I had two weeks to clear my unit. I no longer live in Charlotte so I had to spend over $600 to book a flight and a U-Haul to get all of my belongings when all of this could’ve been avoided if I had more of a notice. I will never use U-Haul again after this experience.

Rating:

5.0

Although I never got a certified letter I still appreciate George for working with me to clean out my storage unit. Thanks again.. Mary Graham..

Rating:

5.0

Xoxoxo

Rating:

3.0

Worker at facility was not helpful and didn't want to be there

Rating:

1.0

This facility gave me a lien notice on a unit I moved out from even after giving notice a month prior. I submitted my move out request online which I have confirmation of. On site during my move out I explained I was moving out, met with the on-site manager, and even had the movers be introduced. I am unsure what more I needed to do and if there was a missing piece it should have been comminuted by a manager. I do have an email that management switched over which caused the issues but that should not be my issue. You are charging me for a fully vacant unit which is completely unfair and could have been easily mitigated.

Rating:

2.0

They never had a full staff working always one person dealing with customers it sad it always excuses wit short staff and they often put they lock on storages when it paid then they act like they did not. It not good when customers come after the place close to get in they unit and they have they lock on it that needs a major work on

Rating:

3.0

I have a lot of very important stuff store and I love that it's air conditioning inside the storage bin

Rating:

5.0

Super helpful staff.

Rating:

5.0

Everything was good till the end they didn't notify me that they was moving other than that everything was great

Rating:

5.0

Although I lost my belongings, the the staff was very friendly and understanding. To them I will forever be grateful. Tonya Shropshire Smith

Rating:

5.0

Keep up the good work!!!

Rating:

5.0

The online service was amazing the only thing that might need to change is if it is a locker that online its explained if its an upper or lower locker. This was not explained to me and when I went to get my keys the lady was nice enough to help me get a lower locker since it wasn't explained. Other than that it was simple and convenient.

Rating:

1.0

Absolutely terrible experience all around.

Rating:

4.0

I had a nice experience with the uhaul storage facility but a nightmare with renting the truck in Georgia to which I reserved a month prior to my move and had lots of issues when it came to the day of rental. I would really like to speak to someone with regards to that. If possible or let me know who I can call please. Thank you.

Rating:

2.0

Staff was nice but I was giving units that belonged to other people three times, and have extra charges on my account

Rating:

3.0

The service here was awesome til i fell into hardship. And you actioned my stuff off for less then $300 after i was a customer for 3 years .... Thank you for taking what was left of my father... Have a Blessed day

Rating:

5.0

Great people to work with you and any problem you have while you are there at the site.

Rating:

3.0

Staff was great but my uhaul had spiders and hornets all over in the inside.

Rating:

1.0

I will never use Uhaul again, the storage unit staff was awful and very unhelpful, I wish it would’ve been more clear about the size, why would I want a storage closet

Rating:

5.0

The staff was very helpful especially a black young female

Rating:

3.0

This location had a problem with the location itself - can't get in and out because of returning u-haul trucks blocking access to storage unit. Staff was not concerned and did nothing to try to eliminate this major problem considering parking was an issue too.

Rating:

4.0

Place was secure but no lights in my unit at all very dark. But my stuff was safe the entire time

Rating:

2.0

When we got there we set out on the outside while the camera was viewing us trying to get in we could not get in and then had to go back to the office and wait about 15 minutes and for someone to come to take a lock that was on the unit it was hot

Rating:

5.0

Was able to get in and out quickly. I had wonderful service and the lady was friendly and very helpful! Will definitely be coming here again.

Rating:

5.0

The manager at this facility was extremely helpful and very accommodating. I can tell his facility is popular because of all the activity going on. His staff acted as a well-oiled machine working together to get trucks turned in. I also appreciated the manager enforced masks in the main lobby of the facility.

Rating:

5.0

The trucks gas level did not match the documentation. Harrison, one of the employees there, was very attentive and assisted with moving the truck.

Rating:

5.0

Staff was very helpful and courteous!

Rating:

4.0

All U-HAUL Representatives, who provided assistance to and me and my Aunt, provided excellent Customer Service. Thank you all very much.

Rating:

1.0

The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.

Rating:

3.0

The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I’m worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue

Rating:

4.0

This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.

Rating:

5.0

The manager Taheem was very Pleasant and helpful

Rating:

1.0

There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.

Rating:

5.0

The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.

Rating:

5.0

Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.

Rating:

5.0

Facility did not seem to be in a safe area, but the customer service and experience was excellent.

Rating:

5.0

Thank you!!

Rating:

4.0

Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

Rating:

5.0

Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

Rating:

2.0

The place isn’t 24-hour. But that wasn’t specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn’t know

Rating:

2.0

They were terrible. Some stuff was damage and missing.

Rating:

5.0

I really enjoy renting from u - Haul the general manager is awesome person

Rating:

4.0

My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

Rating:

2.0

the unit i reserved was not available. had to find another storage facility...extremely frustrated.

Rating:

2.0

Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

Rating:

5.0

Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

Rating:

2.0

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

Rating:

2.0

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

Rating:

1.0

Staff was rude, I was charged a rate higher than advertised. They didn’t have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Rating:

4.0

I was pleased with the service..

Rating:

4.0

Disrespect by staff more the 1 time

Rating:

1.0

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Rating:

5.0

Manager on duty at the time was super professional

Rating:

5.0

Nice job guys!On North Tryon...

Rating:

2.0

none

Rating:

5.0

No problems whatsoever!!!

Rating:

5.0

Staff was customer oriented and a pleasure to work with.

Rating:

4.0

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

Rating:

4.0

Thanks Again Vincent for Your Patience and "God" Bless!!

Rating:

4.0

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Rating:

2.0

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Rating:

5.0

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Rating:

5.0

Very helpful!!

Rating:

2.0

Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

Rating:

3.0

I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Rating:

3.0

Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Rating:

3.0

Staff did not go out of their way EVER. Clean, but not friendly.