Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drivers who dropped off and picked up the container were great, although the drop off time was hours later than scheduled with no consideration for my time schedule. My container also had mice dropping and the phone rep(I believe Shuna was her name) had the nerve to ask me to sweep out the container and make sure to fold the blankets. I will not use this U-Haul again.
Kathy Ramsey
Kathy Ramsey
Rating:
5.0
Customer did not leave a comment.
Nick Martinez
Rating:
5.0
Customer did not leave a comment.
Stephen Mares
Rating:
5.0
Customer did not leave a comment.
BRANDON PETERSON
Rating:
5.0
I will use these services again … and I will highly recommend to all of my friends!!!
Mary Koch
Rating:
5.0
Customer did not leave a comment.
Doralin hernandez
Rating:
5.0
Paul was amazing. My car battery died right after I dropped of my vehicle to get a new hitch installed (because of course it did) and Paul boosted it so I didn't have to tow it to the shop. The hitch install itself was clean and really well done. A+++++ service, all the way around!
Rieland Kaseman
Rating:
5.0
dude who was running the place is awesome. best experience I have had at a uhaul, and it isn't even close. thanks man!!
TIMOTHY BUCHANAN
Rating:
5.0
Customer did not leave a comment.
KATHERINE BURNS
Rating:
5.0
Keep doing what you’re doing
CHERYL BAY
Rating:
5.0
Excellent customer service, at this location. They deserve a raise!
Michelle Masterson
Rating:
5.0
Parker made our experience very pleasant. He has top notch customer service and went the extra mile to get the job done. Thanks Parker!
jefre buss
|
First Impressions
Rating:
5.0
Parker at the 75th and York st Denver, CO. Is top notch he made our experience with Uhaul easy and fast. I would personally recommend him to get a pay raise and advancement. He worked through some issues with storage units and was happy to help had a very pleasant attitude. Thanks Parker!
Jefre Buss
Rating:
5.0
Despite a reschedule of my appointment, the U-Haul team was helpful and courteous to a person. My car got completed quickly and the work is top-notch!
Keith Ratliff
Rating:
5.0
Customer did not leave a comment.
Sandy Chavez
Rating:
5.0
Good customer service
James Generalao
Rating:
5.0
Customer did not leave a comment.
Timi Pelato
Rating:
5.0
Customer did not leave a comment.
Robert Cameron
Rating:
5.0
Customer did not leave a comment.
TIM DEVANEY
Rating:
5.0
your personnel were helpful and prompt. Great experience!
Laura Drapeau
Rating:
3.0
Definitely be specific on how the billing willing work. You promote 30$ rented a uhaul plus a dollar something a mile I was assuming I would use $100 no more than $130 yesterday but I was wrong.
Patricia Gallegos
Rating:
4.0
Customer did not leave a comment.
Terry Bott
Rating:
5.0
U guys are always great keep up the great job
Jose Correa
Rating:
5.0
Customer did not leave a comment.
Brandi Glenn
Rating:
5.0
Customer did not leave a comment.
RITA ABAD
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Nisean Castillo
Rating:
5.0
This is the best location I’ve ever rented the Van from.
Staff is amazing, everyone is super helpful and friendly
100% recommend
VLADIMER SVANIDZE
Rating:
1.0
It seems your company has a real communication break down between the local stores and the national customer service workers. First and foremost on your website I was able to choose 2 very close options for packing and unpacking my box. The day before I was supposed to pack I was called and told the location changed to a spot further from my house. This was very inconvenient, so I had to pay more money to have it delivered to my house to pack up. I think this is the actual definition of a bait and switch. Same happened when my box was delivered. I was never notified it was in CA and when I tracked it down I was told that I would need to come unload it at a spot 17 miles from my house. Again, not what I chose originally and not convenient at all. Several times I was told someone would be calling me with an update, no one ever called me, I had to keep calling. Local stores would tell me the information I was getting from the national phone number was not correct. THIS WAS SO ANNOYING. I will not recommend your company for moving nor will I ever use you again. I also think you should refund me the $150 for having to have it delivered to my house for packing since your website is not up to date with actual stores that can house the boxes.
casey scanlon
Rating:
5.0
Really impressed by the U-box experience. I will recommend to everyone I know who needs this type of service in the future.
Sarah Rudy
Rating:
5.0
Customer did not leave a comment.
Martin Rodriguez
Rating:
5.0
Both employees were SO helpful and wonderful, I would definitely rent a moving vehicle at this location versus another U-Haul location. They were both just wonderful employees and men!
gail mcgaugh
Rating:
5.0
Customer did not leave a comment.
Clarence Bailey
Rating:
5.0
Customer did not leave a comment.
samantha heller
Rating:
3.0
The truck was clean but had a mechanical issue. During driving the cruise control failed while simultaneously throwing codes for the ABS system as well as the electronic stability control. While in that state, hill start assist also does not work. Additionally a reverse light was inoperable. This occurred every time the truck was started, I’d drive for 30 minutes and it failed.
The staff was helpful in that they helped me avoid penalties for mileage overage, but that was caused by dispatch seeing as neither the truck nor the car hauler were at the actual location that was supposed to complete the reservation. So yes, the local staff was helpful, but they shouldn’t have had to be since it was dispatch that had me driving all over the fkng north Denver area for an extra couple of hours instead of loading up.
Also third question is NA because if a real friend asked, I’d tell them to go to the location closest to them, because that makes the most sense.
Seth Nerenberg
Rating:
5.0
Customer did not leave a comment.
Sheila Smith
Rating:
1.0
Terrible employee, check the surveillance cameras from 3:00 to 3:15. Individuals like this shouldn't work with people at all; it's just rude behavior. The office worker rudely cut me off on the road, violating traffic rules – disgusting behavior.
MIKHAIL MILNER
Rating:
5.0
Customer did not leave a comment.
PATRICIA BOLTON
|
First Impressions
Rating:
4.0
They charge me for gas I don't use, they charge me for mileage I don't use, but th3y say they will reimburse the money for the gas in 35 to 70 day... Maybe.
Claudio Guzman
Rating:
5.0
Customer did not leave a comment.
Rafael solis
Rating:
1.0
Nothing wrong with this place in particular just U-Haul in general has gotta bad and over priced.
Yoshio Hernandez
Rating:
5.0
Customer did not leave a comment.
Michael Whitehead
Rating:
5.0
Last time I rented from U-haul was probably close to 20 years ago and things have improved significantly since the last time I used these services. :) Everyone was great including fixing a mistake on my end which could have made for a difficult day.
Brian Garrett
Rating:
4.0
Customer did not leave a comment.
stephen dent
|
First Impressions
Rating:
4.0
Aron was a pleasure to work with and helped us with our situation. We had an emergency and returned the trailer late. Staff was super understanding and flexible with us.
Aaron Stites
Rating:
5.0
Thank you for having your company around. It helps truly when needing to move and you only have a car to do your moving. I'd still be trying to get my things moved with my car. Thanx's ooohhh so much.
lisa wilson
Rating:
5.0
Customer did not leave a comment.
Stacy Wells
Rating:
5.0
This was a complicated hitch installation due to my specific vehicle. They spent a lot of extra time to make sure it was just right. Very impressed with the work ethic and proactive communication!
Jodi Maturo
Rating:
4.0
Fantastic experience! Wouldn't change a thing. Very good customer experience. Thank you!
Flo Kramer
Rating:
5.0
Customer did not leave a comment.
Tony Bustos
Rating:
5.0
Customer did not leave a comment.
Rebecca Martinez
Rating:
1.0
I was over charged for mileage i used 122 miles and they said i 157; the gas tank was filled before i returned the truck but they claimed it was 1/8 under charging me $18. Therefore I was charged for 35 miles I did not drive plus the $18 fuel charge for a total of $45.65 and what can I( do about it? Nothing something always happens when i use Uhaul and i always promise to never use it again. This is the last time I use Uhaul
Lisa moreiko
Rating:
2.0
Customer did not leave a comment.
LOTTIE DIAZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ryan bollig
Rating:
2.0
When I rented a truck and trailer recently, the drop off location was unilaterally changed after the fact by U-Haul to one that was very inconvenient. When I spoke to the technician on the phone, he pled ignorance and said there’s nothing he can do. Changing the drop off location made moving very much more difficult and I do not appreciate uhaul doing this.
Herb Potthoff
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia ACKS
Rating:
4.0
Staff very helpful. Rental process was problem free.
BRADLEY RITTERHOLZ
Rating:
1.0
hardly any gas , windshield wiper not working, returned truck with about 1/4 tank more gas than originally had oh well extra bucks for uhaul. make customers walk halfway around building instead of using the convenient "employers only " entrance. employees suck look, act like they are doing customer a big f ing favor . super sucks never again
donald bopp
Rating:
5.0
The staff at this store was absolutely amazing they guided me through the entire process with a smile on their face and answered all of the 50 million questions I had about renting loading my car and returning THANK YOU
Brenden Kelly
Rating:
3.0
Rented a 15' to Deliver Product to a Customer.
First Van's back door would not go up or down. Had to return it for another Van. Lost 1-1/2 hours in the medley.
Second Van had no windshield fluid in the reservoir. Windows were dirty from sitting in the open.
David Beaty
Rating:
5.0
Very friendly and communicative employees
Isaac Zepeda
Rating:
1.0
Expect a dirty and smelly truck here. And definitely only put in fuel for what was used. I’m so disappointed in this rental.
Tamara Axent
Rating:
5.0
Customer did not leave a comment.
JOHN DEWITT
Rating:
3.0
There was no one at the counter for about 5mins. When I asked a question the woman's response wasn't very helpful. Only 2 of the 4 employees were welcoming & nice.
Jennifer Spencer
Rating:
5.0
Customer did not leave a comment.
Louis Salazar
Rating:
5.0
Customer did not leave a comment.
Denise Tortirici-Navarette
|
Overall Experience
Rating:
5.0
The U-Haul locations on both ends provided good customer service.
Mark Ziegler
Rating:
5.0
Customer did not leave a comment.
Graham Ardner
|
First Impressions
Rating:
4.0
The truck battery dies and I had to jump it because road side assistance was 2 hours out.
AMBER DELEON
Rating:
4.0
Customer did not leave a comment.
Ashley Guzman
Rating:
1.0
We had a horrible experience, when we got to this location they gave us a truck with no gas in it so he switched it out to a different one and didn't change the paperwork. We had estimated 50 miles to be safe but only drove 22 miles and got charged for the 50 miles anyway because the guy working didn't do the paperwork appropriately and didn't write down the starting milage so estimated based on the return miles. When I called the store about this they told me because we didn't take a picture of the starting miles and the ending milage matched what was wrote down they couldn't do anything. How is my responsibility to take a picture of something your employee should have done before handing over the keys. Uhaul has been awful and I won't be using them or recommending them again.
Cody Gallagher
Rating:
5.0
Customer did not leave a comment.
Andre Doyle
Rating:
4.0
Not change pick up location multiple times in 2 days, especially when it is less than 9 hours from pick up time.
Wayne Tedesco
Rating:
5.0
GREAT FAST SERVICE
israel ramos
Rating:
5.0
I did not get the name of the young man as he was not wearing a name tag, but he was super helpful both on renting as well as returning. Maybe he could see the frazzle on my face. I would come to this location again if I’m ever in the Denver area 10 out of 10
Gayle Price
Rating:
1.0
Listen to the customer. It took me 3 different times to get a ubox to be delivered to my house. Then when it arrived in Chattanooga TN. It was supposed to be picked up by a service to be delivered and unloaded at my home. It was actually set up to be unloaded in Chattanooga. This was the worst experience with Uhaul I have ever had.
richard harris
Rating:
5.0
Just keep up the good work
Paul Drury
Rating:
5.0
Customer did not leave a comment.
William Markos
Rating:
3.0
Customer did not leave a comment.
dennis lopez
Rating:
5.0
Fantastic service from start to finish! We will be recommending you and your company to anyone that needs to coordinate this type of move. Cheers to quality service and great communication
Rob Stieg
Rating:
4.0
The online/mobile check-in is a hassle. In the end had to switch to bigger truck, the young man at the desk made so easy. Insanely easy. It was a "yes! We can handle that!" And it got handled. I was amazed by the great customer service I received.
Rolando Tello
Rating:
4.0
Customer did not leave a comment.
Priscilla McCullough
|
Overall Experience
Rating:
4.0
Driver side windshield wiper did not work. Also rented a dolly but there was not one in the truck.
Cathy Duran
Rating:
5.0
Nothing—everything was perfect.
Sheila Nauman
Rating:
4.0
Trailer was there on time. Door was open and had a snowdrift in it and it was dirty. One blanket short in a bundle.. my bad for being in a hurry..
Make sure you check everything and record it if it’s not working (clearance / tail lights..)
paul raby
Rating:
4.0
Customer did not leave a comment.
Scott Briggs
Rating:
5.0
I don't know the went above and beyond
Nick Martinez
Rating:
3.0
The truck still had stuff in the bed when I picked it up, no one came out to check the truck when I dropped it off, I was charged 55 miles for a 20 mile trip, I over filled the gas and was charged 2 gals. Something ain't right.
Chris Bradley
Rating:
5.0
Customer did not leave a comment.
Roger Northern
Rating:
3.0
Customer did not leave a comment.
Donald Olson
Rating:
4.0
Customer did not leave a comment.
charles stoy
Rating:
1.0
When I called to make reservations I asked the rep several times if I rented the truck at this location would it qualify for the free month of storage and he assured me that it did when I showed up to pick up the truck guess what I was advised that I would have to pay full price for the storage and there wasn't even a storage reserved for me classic bait and switch we were in a pinch so I had no choice but to pay the money I believe Parker was the reps name on the phone so this is why I wouldn't recommend I have used U-Haul truck rental and storage several times in the past but will be using different truck rental and storage on my next move beware of the bait and switch
fred hall
|
First Impressions
Rating:
4.0
I was a little disappointed to discover that for around a year, my unit wasn't behind locked gates. I thought I was paying for secure storage. Your staff is great though and I would still use you again - just a unit behind the security fence.
Anthony Eddolls
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis Garcia
Rating:
5.0
Experience was Okay.
richard eckels
Rating:
5.0
Everything was great and I did get everything I needed just what I needed the right size truck took care of everything but I absolutely had to cancel the mood because of miscommunication on my part
Louis Monaco
Rating:
5.0
Very helpful staff.
Michael d Burback
Rating:
5.0
Customer did not leave a comment.
Rachel McClaskey
Rating:
5.0
Customer did not leave a comment.
DIANA OLIVAS
Rating:
5.0
Great service in Vancouver from Ashley and Sean. Everything was easy and everything went smoothly 😊
Pam Burns
Rating:
4.0
Customer did not leave a comment.
charles stoy
Rating:
5.0
Customer did not leave a comment.
Gervan Hernandez
Rating:
1.0
My first time having a storage and it couldn't have been worse. The gate key didn't work for me and had to be re-entered multiple times in the computer only to be told later that there was an IT issue. Then the staff screwed up with my unit and assigned me one that had a customer already occupied. I was then re-assigned to another unit by this incompetent staff member that had some paint supplies in there already which I thought nothing of it so I moved all my stuff inside. I was then told the next day that because it was not empty, I would have to be re-assigned another unit for the third time and the best part was that I would not be getting any help to move these heavy items. The manager and I had a screaming match about this only to be told that it had already happened and nothing else can be done. So I had to move all my heavy stuff by myself to a unit that was finally checked to be empty. I was then charged for the time that was in the second unit as well instead of when the third unit started. The staff was terrible and the manager didn't do his job. I was glad to have moved out from this place. If I could give lower than 1 star, I would.
Goupu Touthang
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jerol arguello
Rating:
1.0
Turned In a truck rental 10/5/2023 and they are trying to blame a bent on the truck that was already there. I have pictures of the damage proving it was there already. See what they claim on the report which I reported. Always take pictures before taking the truck. They will try and pull something shady like this. Rent a truck else where.
Adrian Chavez
Rating:
1.0
I selected the early rental with pickup done digitally through the app. When I arrived, the truck was not available and there was no way for me to rent/scan through the app. I then needed to wait for 30+ minutes until the store opened. The truck I rented was not prepped for my rental, it was parked in the back stuck between other vehicles and took an extended amount of time to be driven to the pickup area. The truck itself was not fit for rental, the gas tank had less than a 1/4 tank in it and there was a 1ft by 1ft HOLE IN THE FLOOR of the storage space. It appeared like there was an access panel to get to the underside of the truck that was not installed. I had to repair and install it myself. Once finished with my rental, I accidentally left a garage door opener in the cabin (that was my fault) but there was no one available at any of the contact numbers to ask if they had found it or if the next customer had returned it. I involved the corporate support line and they were also unable to get response from the dealer. I have yet to recover the opener.
Brandon Laveaux
Rating:
5.0
Everything was perfect, very friendly staff.
Great communication
Kevin Kraich
Rating:
1.0
Fairly sure the person who checked out my van was an underage kid.....
Valerie Morley
Rating:
4.0
Thank you for the month free storage, it is very much appreciated
Priscilla McCullough
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jenifer Paredes
Rating:
5.0
Customer did not leave a comment.
Tineke Naseef
Rating:
5.0
Very professional the place was clean. Customer service was great answered my questions. Would recommend!
Leroy Duran
Rating:
5.0
Everyone was helpful and friendly and professional, and I really appreciate them having the flexibility to let me do a longer van rental and then extend it by an extra day and everything. They were great!
Emerald Bixby
Rating:
5.0
Very professional took the time to show me storage space. I would recommend.
Leroy Duran
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda Mercado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAGE SEALS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elliot Gunning
|
First Impressions
Rating:
5.0
Front office staff especially the rep who did the check in are patient, respectful and competent.
CECILIA Chase
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADAM HOFFMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADAM HOFFMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gilbert Rivera
|
Online Move In
Rating:
2.0
The gentleman Brandon that helped hates his job and may need to find a different one. He had complete attitude from the moment we walked in the door and was upset he had to work. He looked like he just woke up hadn't combed his hair and smelt bad. There was a Hispanic gentleman that tried to be helpful but Brandon was mean to him as well.
SABRINA GATSIOPOULOS
|
First Impressions
Rating:
3.0
We had an old van in storage through U-Haul for over 15 years. We had to move it from one location to another in the middle of that time. We are out of state so it was a huge inconvenience for us. We really didn't get any help from anyone at U-Haul.
We were sending monthly payments through the mail for most of that time and fairly often, it got lost somewhere along the way and were charged late fees that mostly got waived when we would call to tell the managers that we'd sent payment, but still had to resend the fee which was a hardship for us. Finally, we decided to pay electronically so to put an end to that nonsense.
Now at the end, we were notified about a month before that it needed to be removed again permanently and again received no help from anyone at U-Haul. We were unable to go to Colorado from California this time and so lost the van completely, after paying all these years to store it. We're very angry about this, but there's now nothing we can do. We really would have appreciated more assistance in finding a towing company and another storage facility and getting it done without us having to physically be there, but I guess that just wasn't possible from U-Haul. I don't think we will ever use U-Haul ever again for anything.
Phyllis White
|
Overall Experience
Rating:
1.0
When I reported that my unit was broken into, staff didn’t help or explain on what to do. I filed a claim with the person at the reception, but he didn’t explain on what to do next.
I also checked all the storage facilities around me and no other locks were cut open. I guarantee that the person working here on May 28th has something to do with this break in. He put as all the way in the back for a reason where there are no cameras.
Oto Osenieks
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Glenn Helms
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tammy Garcia
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James Herrera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbi Rosales
|
Overall Experience
Rating:
5.0
Thanks for the unit I rented was very satisfied with staff and the facility thanks again
Michael Fuchs
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nadine Menzor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRANCE RITZDORF
|
First Impressions
Rating:
2.0
The unit leaked water. The gate was moved so close to the unit and the pin pad was put to close to my unit so I was unable to park infront of mine due to people needing to punch the gate code and also allowed people to look in my unit Witch made me uncomfortable that someone could rob me and the gate was not always working and that allowed anybody to come and go.
Tyler Adamson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LOTTIE DIAZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dylan Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbi Rosales
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ALLEN DEKREY
|
First Impressions
Rating:
5.0
N/a
Jesus Galvan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilyn Berryman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angel Villa
|
Overall Experience
Rating:
4.0
Paul and his team did a great job helping me understand the confusion of the online process and provided me with excellent service.
The problems may have been caused because I booked the truck and storage facility at the same time.
David Behling
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
James Herrera
|
First Impressions
Rating:
3.0
The storage had stains on the wall and there was no lights inside when I needed to access my unit at night. They also confused my storage unit with someone else’s. They had canceled the other persons storage and did mine by accident, and in doing so they had to change my pay day since they had to reapply me for my unit. They kept raising the prices on me about every few months. Over all the storage was alright but there was a lot that could have been worked on.
Cesar Reza
|
Overall Experience
Rating:
3.0
My key card didn't work had 2 different keys.
Was never show how to operate the gates
But will wing it .
Carol Hall
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James Bebbington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly Boddie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Serena Perry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARSHALL PRUETT
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kevin VanMeter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YAAREB AL TAWEEL
|
Overall Experience
Rating:
1.0
My trailer was stolen from there yard and before that I had my locks cut off twice
ROBERT SAMAIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Coffey
|
First Impressions
Rating:
5.0
Except for not being able to get out of the gate. It was easy.
Angelina Guillen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARY TRUJILLO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY TRUJILLO
|
First Impressions
Rating:
1.0
Got my tools stolen from my van
jonathan Batista
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Florence Faatau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren Mars
|
Overall Experience
Rating:
5.0
Good business all the way around.
Daniel Kilbourn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry Benoit
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHAEL HOSE
|
First Impressions
Rating:
5.0
Super friendly staff…
Very mindful of customers needs…
THEY GO ABOVE AND BEYOND THEIR CALL OF DUTY
SERGIO AGUILAR
|
Overall Experience
Rating:
1.0
My RV was broken into 4 different times. The cameras that were on the premises were blocked by semi trucks so basically they didn't work. UHaul did nothing about it. They said sorry about that. But 4 times in 3 months is not right. Now they are putting up a better fence and cameras. That won't pay for the stolen items. I am going to have a post on social media to let everyone I know not to patronage UHaul
Karen Masingale
|
Overall Experience
Rating:
5.0
Great with serving our needs. Great team!
Charles Brooks
|
Overall Experience
Rating:
5.0
Paul always has a friendly smile and greeting for his customers. And, his team reflects it, as well.
ed umstot
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doug Lee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brad McIntire
|
First Impressions
Rating:
4.0
The hours to get into storage ith a remote for 24 hour access was a bit pressing on time for me. I could not afford th remote so I hd to clear out the storage in a rushed manner because of thelimited time available after work. Other then that everything was fantastic.
Edeltraud Fedder
|
Overall Experience
Rating:
3.0
Everything was great until we moved out. We found out the storage until must have had some leaks so some of our stuff was water damaged. It wasn’t anything of high value but kind of ruins the valve of storage when you pull your thing out of storage and they are damaged. Also the light in the storage unit did not work. Not a major deal A
also but for $150 a month you would expect a dry well let place. Great place to store your stuff but just make sure you don’t need to go at night and that your stuff is not irreplaceable or too expensive.
MOHAMMED MAHMOUD HABAYEB
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Barbara Venegas
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Whitney Byrne
|
Overall Experience
Rating:
5.0
Paul and his guys have been excellent.
Adam Cooles
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
ALEX YODER
|
Overall Experience
Rating:
1.0
Office personal horrendous. The manager has no customer service skills. Very rude.
Richard Winger
|
Overall Experience
Rating:
5.0
The staff is fantastic very professional and very helpful. The facility is very nice and lots of room to move in the storage space.
James Gilmartin
|
First Impressions
Rating:
5.0
Our 26 ft rental truck broke down on our way to U-Haul Moving & Storage Of The Mile High City. When we got towed there, everyone was very understanding of our situation and helped us come up with a plan that worked for us. We were able to move all of our items from the rental truck into one of their storage units with no problems. It was a very good experience after a lot of hassle with the truck breaking down.
BRIANNA FAUL
|
First Impressions
Rating:
5.0
All the men working in their office are very good at their jobs! They helped me when i initially got the unit! And very helpful when i closed out and rented a trailer!! They all deserve a raise no matter how much they are making they are great!
BRITTANY ELIZABE VANOSDALL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole Ocasio-Rodriguez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Theresa Wood
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Phillip Herard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gene Cox
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Whitney Byrne
|
First Impressions
Rating:
4.0
Always friendly and helpful
JOYCELYN MAES
|
Overall Experience
Rating:
5.0
The staff at this location was excellent in their service!
Gene Cox
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
YAAREB AL TAWEEL
|
First Impressions
Rating:
5.0
Whenever I run into a little snag the staff is right there to help me out with the my issue
STEPHEN MAHOWALD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael friedel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Mccrorie
|
Overall Experience
Rating:
3.0
U-Haul as a company has many problems. Trying to do anything online seems impossible. To bad they are the only game in town.
Not a completely bad experience but a long way from good.
Jerrel Champlain
|
Overall Experience
Rating:
3.0
I'm all upset with the 24hr access that I paid for I had some people stay late to help us get packed up loaded trucks an drive to storage an 24hr access did not work so here we r trucks loaded an mo wer to put it
Donald Montoya
|
First Impressions
Rating:
4.0
I was pleasantly surprised and very happy for the top notch customer service I received a very nice change from dealing with jerks in other customer service situations recently
Terri Lawson
|
First Impressions
Rating:
4.0
We've had a few issues over the years we've had our van in storage at the Denver facility, but overall, it's been positive.
Phyllis White
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN LEPE GOMEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerimiah Cooke
|
Overall Experience
Rating:
5.0
The staff really helped me out and after a long move made me free safe in a new location, this is the place to go to
Lawrense Larson
|
First Impressions
Rating:
5.0
very convenient
Teresa Palomino
|
First Impressions
Rating:
4.0
Due to work schedule we had to pay for 24 hour access. That was unexpected.
When we retuned with our 1st load several hours after completing paperwork we were buzzed in by a worker. But ultimately locked in the gates as our code had not yet been input into the system. It took yelling, honking and waving before a retail person came to see what the matter was. Glad it wasn’t ‘after hours’
renee hernandez
|
First Impressions
Rating:
5.0
great guys big help
Drew Diamond
|
First Impressions
Rating:
5.0
The people working at this facility are very friendly and super helpful! The container I rented was clean and the pods were a great way to move... all around great experience!
Angela Bergeron
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Virginia Reed
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
antonia vera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katrina Dugan
|
Overall Experience
Rating:
3.0
Great job
Dana Joiner
|
Overall Experience
Rating:
3.0
Muddy mess outside of unit. Gate control should be more convenient to operate from drivers side of vehicle.
MICHAEL LABADIE
|
Overall Experience
Rating:
5.0
Great customer service
william burd
|
First Impressions
Rating:
1.0
No good experience with UHaul, York street Thornton, CO. 1 in 3 visits they could find my account for payment. Always waited 30+ min. Expected interest bearing CC for auto pay. The place is a joke.
JERRAME HERTZ
|
Overall Experience
Rating:
1.0
The managers accused me of sleeping in my unit which I was not doing. They locked my unit even though my bill was current . They shut off my gate key. Were rude and didnt let me speak. Evicted me!
charlotte heimbacher
|
Overall Experience
Rating:
5.0
Everyone on site was unbelievably Helpful!
The National Phone Staff should be commended as Well!
I Just wish there was a better Way to connect The National Call Center with local distributors!
Mark Swigart
|
First Impressions
Rating:
2.0
Your facility moved my stuff to another unit. My end tables coffee tables where broken, my hope chest legs were brokeñ,old antique dresser was broken where the mirror goes lost a couch table took pic
Danette Cardenas
|
Overall Experience
Rating:
1.0
I tried calling Uhaul to give them a chance to rectify the MULTIPLE incidences that happened and continued to happen when box arrived. I didn't receive any help. Will never use again or recommend.
Ashley Eaton
|
Overall Experience
Rating:
1.0
Still have yet to get a call back from a manager. Paid 100 for my box to be delivered and received my box bolted shut. They never removed the bolts so I couldn’t Access anything in my box.
monique pardo
|
Overall Experience
Rating:
5.0
Thanks for the fast and easy shipment of our stuff across the country! The U Box service was truly great-- the boxes arrived ahead of schedule and we were able to get them delivered ahead of time!
alex ten eyck
|
Overall Experience
Rating:
1.0
the worst moving experience I ever had...problems with U-Haul to this day over a month since move...ended up being very costly with many damaged and stolen furniture....It’s a very long story.
Jawanza Jabari
|
Overall Experience
Rating:
1.0
Nobody knows what thy are doing. Not willing to go out of their way to help in their customers who are in tough travel situation. Took an hr to reserve a storage unit only cause management didn’t help
travis whiting
|
Overall Experience
Rating:
5.0
Everything was great, the manager Devonte was great as well.
reymundo ramirez
|
Overall Experience
Rating:
5.0
The U BOX worked perfectly for our needs.
Paul Curry
|
Overall Experience
Rating:
1.0
I want the kid who helped me know he did a fantastic job helping me when he had no training and no help from his surrounding employees but still got the job doneWhat should have taken 20 mins took 1hr
travis whiting
|
First Impressions
Rating:
5.0
Great people especially the asst.mgr
Alfred Buquor
|
Overall Experience
Rating:
5.0
The folks at this location are the best possible people to work with. Every step of my trip was made perfect due to the fellas at the York St location, Denver, CO. It’s been my absolute pleasure.
Cathy Buckley
|
First Impressions
Rating:
5.0
Customer service was amazing.
Kayli Toedtli
|
First Impressions
Rating:
5.0
Very fast and friendly service. Exceeded my expectations honestly. My move to Denver couldn't have gone better so far.
Blake Sims
|
First Impressions
Rating:
1.0
Not impressed. When we arrived with our load to store the storage area was six inches deep with ice and snow. The door to the unit was frozen closed. Service was awful. Door opener didn't work.
Terri Carlson
|
Overall Experience
Rating:
5.0
So far excellent!
LUana Craig
|
First Impressions
Rating:
5.0
Davante was great!
Jeanne cipollini
|
First Impressions
Rating:
1.0
We could not believe the lack of quality of service at this location. There was six inches of snow and ice (it hadn't snowed for days) that we had to walk through to get into the storage container.
Terri Carlson
|
First Impressions
Rating:
5.0
this location really helps out there customers and friendly services thank you
Javier Hernandez
|
First Impressions
Rating:
5.0
Great service
Adriane Levine
|
Overall Experience
Rating:
1.0
This experience with the uhaul uboxes was absolutely terrible. At every step of the way, things either went wrong, we got misniformation, and there was added stress since each thing was a surprise.
Ana Holguin
|
Overall Experience
Rating:
5.0
Drivers that delivered my uhaul pod were awesome, especially Joy!
Kerri Wizner
|
Overall Experience
Rating:
5.0
Joy handled 5 of our storage boxes three times. She was absolutely fantastic and handled our mountain driveway like a pro. Can't say enough good things about her!
Jill Lamoureux
|
Overall Experience
Rating:
4.0
Communication was good in making arrangement for UHaul delivery of UBoxes.
steve stratton
|
Overall Experience
Rating:
5.0
.
Choi Fung
|
Overall Experience
Rating:
5.0
Very satisfied! The ladies who delivered the pods and later picked them up did a great job. POLITE & EFFICIENT! Please tell them I was very pleased and thank them again for me.
Suzanne Stabb
|
Overall Experience
Rating:
5.0
The service was great. They really go out of their way to help the customer. Thanks again.
Chris Johnson
|
Reservation
Rating:
5.0
Joy was very helpful with delivery and pick up of u box.
david smith
|
Overall Experience
Rating:
5.0
The drivers delivering our U-Boxes were especially good. They communicated with us multiple times to arrange the best delivery time, and were friendly, competent, and efficient.
Chelsea Colwin
|
Overall Experience
Rating:
5.0
Very helpful staff. Allowed me to pick up my shipment early and helped with all the paperwork quickly and efficiently
ken schmuhl
|
Overall Experience
Rating:
4.0
none
debra scott
|
Overall Experience
Rating:
4.0
Thank you. Have my storage with you
Danette Cardenas
|
Reservation
Rating:
1.0
Overcharged $66.85 twice (2 times) for storage I did not use. Boxes delivered to Windsor on Aug. 24 and picked up on Aug 25. $137.44 was charged for delivery which is fine. Need refund please.
Pat Stacey
|
Overall Experience
Rating:
1.0
Although I had reserved a storage space well in advance, upon arrival and with no warning whatsoever I was told this location had no storage unit available for me. Unbelievably poor work, Uhaul.
Richard Lesan
|
Reservation
Rating:
4.0
I did not see the facility as I rented a u box which was delivered to my new home. But, all went well
Joseph Pina-Estrada
|
Overall Experience
Rating:
5.0
The general manager there rocks. She took great care of me and her staff was the same. Cameo is a great leader
JAKE MILES
|
Overall Experience
Rating:
2.0
None of the employees really seem to know what they're doing. My original reservation was not set when I got to the location. Pricing was not explained properly. Too much more to explain
Damian Gallegos
|
Overall Experience
Rating:
5.0
Thanks so much for the excellent service
Diana Morse
|
Overall Experience
Rating:
5.0
Very easy to work with
JB Prince
|
Overall Experience
Rating:
5.0
They were good at there jobs
Kathy Bailey
|
Overall Experience
Rating:
5.0
Appreciates the folks in the warehouse who had the next U-box ready to take when I arrived with an empty. It is a well managed operation.
JB Prince
|
Overall Experience
Rating:
4.0
.
Ross Brown
|
Overall Experience
Rating:
4.0
Cameo Petersen and her staff are excellent! We had some issues that were all resolved promptly and we highly recommend the location and its staff.
Terri Lane
|
Overall Experience
Rating:
1.0
I will not be recommending any U-Haul service to anyone ever. I will not be returning to U-Haul as a customer for any single thing. I will spread far and wide what a hassle U-Haul made of our move.
Chauncey Davis
|
Overall Experience
Rating:
5.0
The staff was very friendly and went out of their way to understand exactly what I needed to accomplish. I received confirmatory phone calls to let me know that everything would flow smoothly.
myron levey
|
Overall Experience
Rating:
2.0
I ordered 2 u boxes that was going to Colorado and I had questions. seemed like they wasn't sure of the process. Just seemed not sure.
April Cochran
|
Overall Experience
Rating:
5.0
I had a great experience with the u-box services. The driver was very nice amd helpful. The drop off amd pick up times were on schedule.
manuel cedano
|
Overall Experience
Rating:
5.0
Staff there are friendly n helpful. Access is very good with wide aisles n lighting at night is adequate. I would recommend this facility to anyone needing a rental or storage unit.Lab13145@gmail.com
MICHAEL LABADIE
|
Overall Experience
Rating:
5.0
Great Service!
ken silva
|
Overall Experience
Rating:
5.0
I never went to the storage facility. I had UBoxes delivered and picked up. Your driver is fantastic and she is a great asset to your facility.
Matt Henry
|
Overall Experience
Rating:
1.0
My experience did not include a visit to this facility so I cannot rate it. I am however completely dissatisfied with UHaul as a whole and will never again do business with this company.