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Joshua CCustomer Reviews for U-Haul at 12th & L
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff who checked me out when I picked up the truck was very kind.
MICHELE CPick up of equipment was fine but drop off of equipment was horrible,there were 2 individuals in the office that refused to check equipment in,I was told they be right out 3 times and finally on the third inquiry about receiving equipment he said just leave it where it is and was extremely rude to myself and my wife. I will never use this u haul in the future. Extremely disappointed with the whole experience.
Rodney SThis was an amazing and affordable experience. I couldn't have moved without this service. Thank you so much!
Shirin Scharged $54 for gas just like that
Valerii PWas informed by staff that equipment could be refunded since it was not received, this was not done. Was charged for 2 extra days when I only had the trailer 1 extra day. Email about this has gone unanswered.
Kylie WMore hand carts.
Stephanie SGM Abram was the man. Came through for me despite system being down. Give this man a raise!!
Alastair MBest customer service today.
Yuri MAwesome customer service here at 12th and L ! Fast efficient and friendly !! A win for sure
LINSEY SHave the vans clean when people are coming to get them. Other wise the people that worked there went above and beyond to help me with my rental and were very friendly.
robert dBoth customer service and employees kind, polite and easy to work with. Just be sorry to bring your rental back on time or they have to charge you an extra 24 hours.
Rosalita CCounter person inattentive Pick up and return delayed by 15 minutes as they watched tv in office
Jason LLocation and provided equipment did not exceed expectations but the quality of service from staff was 10/10.
Nicholas MNothing to improve
Carlos VExcellent service in a clean facility.
James SThe worker Aybriem was very helpful he needs a raise!! Helped answer all my questions and helped me switch to a smaller uhaul vehicle because I rented a larger one which I didn't need . Thank you!!
Alexis LWhen I ask for a truck for 24 hours to be told I have to return it early because of a previous reservation was waiting on it that should not have happened
William WThere was a long line of people turning in vehicles. The employee was very helpful even though it was busy
Matthew NI dropped my truck off in Renton but I got charged for extra mileage! Not right! And that was a favor to UhAul!
KATHLEEN MAybriem took his time, was courteous and helpful!
Darnell HEasy and fast service.
Kyra CI reserved a truck for 6am with self checkout at the Fife location. I was called and the location was changed to this location. I arrived at 6am. All 10x15 trucks were blocked by other trucks. I was not provided a link for self checkout. I called customer service and waited on hold for 15 minutes for a rude lady to tell me I was mistaken and needed to change my tone. All I said was I had people waiting and this was not a mistake on my part. She hung up. I called back and was on hold when the morning employee, Josh at the location showed at 6:45. Wonderful kid. He confirmed my reservation was at 6am and self checkout. He even checked my Uhaul email and texted….no self check out sent. Then he, as quickly as possible, had to move three trucks to get my rental and got me on my way. This poor review is for the reservation system and the terrible customer service agent on the phone. The kid who arrived to this mess should get an award.
Keith LThe truck was obviously not checked before being rented out again. My son found a partial loaf of bread stuffed between the seats. The truck died on me once, and had a hard time starting another time. Wasn't worth the money!
John BHorrible experience, I was overcharged nobody was able to help me nobody ever answers the phone at that location it's horrible when I return my truck I waited for 45 minutes there was only one person working on a Sunday the line was around the corner I have rented trucks three times from this location and I've always had a bad experience but I go to them because they're convenient for me but I will no longer ever run from this location anymore the employees that they're worthless and they all b**** because people call in all the time and don't show up for their shifts and it always leaves one person in there and they're always too busy they say to answer the phones horrible customer service
CHARLENE TThe computer system is Very Slow! However, the customer service is excellent!
jean sGood service all good, very helpful.
Micah GNothing to improve! Everything exceeded my expectations and the pick up and drop off was very user and customer friendly! I especially would like to thank the General Manager for such a smooth transaction. Thank you hilltop U-haul !!!
Darla GAdam is always great. Manager (black man) is awesome too. Busy location but they always make it happen. I was in a long line while Adam was helping a customer that had a language barrier. He was so incredibly patient and made sure the customer understood everything. Those of us frustrated in line could learn a lesson of grace and patience from Adam. I have closer locations to my home but use this location cause I’ve always had a good experience and in the neighborhood I grew up in.
Sativah JCustomer service and support was extremely wonderful! The 2 young men that worked did a fantastic job in creating a positive environment and making my experience very simple and streamlined. Thank you for everything young fellas
Melvin SThe young man that assisted us was very knowledgeable and had great customer service
Brandy PEverything was great. Gold stars on everyone’s time card!
Martin OYour manager was over the top! I will definitely be back.
Edward BGreat location! Always have what I need, their very quick in processing your rental! They explain everything you need to know about fueling, extending the time needed for your rental. Rented from this location 5 times in the last year. Never a problem! You do need to verify that any accessories you've rented are in the truck before you leave though! We had asked for a furniture dolly but they forgot to put one in the truck and we forgot to make sure it was there!
Ericka MAlthough he was by himself he took care of me
AHMED SFriendly and easy drop off
MARK LGreat customer service
Daneal OI wasn't happy with charges. It was extremely high.
John MVery good
Jose MThere were quite a few issues. We rented a 15 footer- The truck was only a quarter tank full. We opened the back of the truck to start moving things in and we realized the back was completely soaked, like a full puddle. We weren’t even able to use the truck. We went to shit it and the ramp never went back inside and the hatch didn’t lock. This was absolutely the worst U-Haul experience I’ve ever had. Ended up renting a van from Enterprise.
Taylor CBrayden, the owner, was a gem and really lent a hand. Undid a lot of nonsesense the website added to our order without our knowledge. If I need to rent again, I would feel confident renting here!
Owen PSpent over an hour trying to check out my truck. Was super inconvenient
BRUNIE AThe employee who helped me was very nice, so I don't want this to reflect poorly on them. But still: the pickup truck I rented was filthy, inside and out. It was also in need of significant repair. The engine died at multiple intersections and would fail to restart immediately (often requiring minutes of pushing the ignition button). It also died at the dump, which caused an embarrassing backup. When I picked the truck up at the UHaul office on Earnest S. Brazill Street I was offered a $20 credit if I returned it to a different location, which I accepted. It wasn't until I returned the truck and paid (which was harrowing, given the engine/electrical issues) that I learned it had recently been stolen and shouldn't have been rented out in the first place (explaining the filth, smell, electrical issues, etc). While I paid only $10 for the rental plus $15 in gas ($25 total), the more I think about it the more angry and unsatisfied I become. Considering the truck had been stolen, was gross and basically inoperable -- and I delivered it to a new location -- I feel like someone should pay me. At the very least, it's hard for me to understand how I was charged. I have rented from UHaul (and this particular location) multiple times in the past. I have a long history of being a good customer and returning equipment appropriately. I will likely reconsider my options in the future based on today's experience, which stinks. I'm disappointed this happened.
Matt DGood people excellent service and care of customers. They accommodated my needs , it was much appreciated.
aaron bNo es recomendable
Bernabe aKeeping on doing what you are doing! Thank you.
Armando LService was great. I was helped promptly when I came to pick up the car in the mroning. Then upon returning there was a young guy who was super helpful and friendly. Checkout was a breeze and he was very understanding and considerate. Excellent customer service overall.
Jhon PWill not hesitate to come back and rent a vehicle from this uhaul dealer
donald wThe manager was very nice, professional. She was remarkably strong as well, deadlifting the tongue on a two axle trailer without breaking a sweat!
Patrick R