Originally the resv was set to p/u at Arco gas station on 67th. Very poor!! No knowledge of resv. U-Haul rep not on site and whereabouts unknown to service station/store attendant. U-Haul rescheduled another p/u a few miles away and went very smoothly. Thank you
DENNIS CCustomer Reviews for U-Haul at 67th & Bethany
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service lady was ok but I'm disabled and have a hard time getting up she wasn't grumpy but I wouldn't want to deal with her if I needed to rent one again I'd go to a different place. Sorry maybe she was having a bad day
TERESA BThe first employee got me in and out within 15 minutes and checking in the employee check the vehicle quick very satisfied.
Ruth FI was very impressed at how easy Gregory at this location/store made it to rent a truck. I called the store, explained what I needed to get done to help a paraplegic friend and his wife safely get their refrigerator delivered ourselves to avoid ridiculous delivery and install fees and although there was no truck with a lift gate he suggested a truck that had a ramp that we could use to ease the refrigerator off without trying to lift it off of the tailgate of a truck to the ground without anyone getting hurt or damaging the refrigerator. Once we came up with the plan he asked when I’d be in and I told him 5:30pm and when I got there he had the truck ready and waiting to get us on the road quickly and seamlessly. It was very easy to return the vehicle after hours and Gregory explained how easy it was and what to do if we needed to return after hours. He (Gregory) was very pleasant and knowledgeable as well as offered suggestions and answered all of our questions. I will definitely continue to use this store for any of my personal or work needs. I will also refer this location and Gregory to our family and friends. Thanks for a great experience and we were glad this option was available for us to safely get my friends refrigerator off the truck and delivered.
jason bI talked to a young girl this morning she was very helpful ! And another guy I wish I could remember his name . He works in the evening . He was very helpful . I didn't think it would be so easy renting a truck ! It was easy peasy ! Thanks UHaul!
Rena Malignment was off on truck.
James OAlways a pleasure to go to this location.
Erick VThis place was great the lady I dealt with was Awesome will definitely rent from them again in the future.
Sha RThe one lady she’s working the with her customer service experience amazing
QASIM AEverything went perfect especially customer service Robert went above and beyond did an amazing job answering questions and making sure truck was ready.
Christopher SThe associate at this location is always helpful and kind. She’s a pleasure to work with. Thank you so much for the help.
ERICK VExcellent service!
Jesus MUhaul app doesn't work properly
Tanya MJoaquin is amazing and very accommodating. A great experience.
ALEXIA LWaited outside 40 mins until somebody came and provide me the code to the number 3 lock. App is completely useless checking back in the truck as well. Did not let me complete the process I asked a representative to see if the return went through and he said it would be $20 more to check.
erny cGreat customer service as soon as I walked in
jorge dThe brakes were squealing. Otherwise, everything was great.
SIDNEY FSlow due to computer glitch but overall friendly, helpful and knowledgeable
Lorena TCustomer Service was excellent n knowledgeable n help me in every
Yassmine Cthe female attendee was helpful with recommendations to help with our needs and was extremely kind. It was a rough weekend and she just made this situation easy!
Tearsa LA clear how to get your truck link or QR code after hours on the actual building where the Uhauls are located.
Style RExcellent!
RICKEY EGlad they were open on Sunday, New Year's Eve.!!
J BRobert is one of the greatest humans I've ever met and was very helpful. He takes his job title above and beyond.what I think is required.
Bryan HI can honestly say there is nothing you can do to improve that experience. You were professional, courteous, and the job was done quicker than I expected. Went to pick it up and the whole process took about 5 minutes. Excellent job!
Timothy MEverything was great
Daniel JWe originally were to pick up at A1 Stop, which did not have the vehicle. They also could not speak English, which made conversation difficult.
Robert KThe lady from the front office I forgot her name but she was awesome I give her a thumbs up 100% very helpful smiley and very patient
Monica Mhttps://maps.app.goo.gl/E1PV4xFbT5d5vab89
DANIEL WGreat and friendly staff
Harald WThank you The customer service was amazing
Ziad JRobert was horrible any questions i asked he told me he couldn't help me and uhaul doesn't help customers any more. The people in there were just as shocked as I was . He said he doesn't help with anything wouldn't even come outside to answer or help with any questions. This was a horrible experience . I will never go here again. Definitely telling all my family and friends not to either. Im not sure if there's audio in there but someone needs to listen to what he is telling customers. Horrible experience
Aminah BThank you for helping my move a lot easier!
Vera BAwesome manager
Felecia HThe first truck i got, the key did not work in the driver's door, only the passenger. I went back to the office to tell Alexzandra and glanced back at the truck and noticed the left headlight was out! She upgraded me to a larger truck for the same price, which was great, and it did the job ok, but the transmission seemed jerky, it did not move smoothly. Overall I have had mostly good experiences with this location, it was my second time renting there. Alexzandra is very helpful, and the app return is really great. I also used online chat during my after hours return and they were able to help me . 4 .5 Stars!
Nancy KKeep the truck in better working order and hire employees that do more than just stand behind the desk.
Tommy RWe pulled up no staff came out to receive the truck and I had to get out.
Tinishia GFast and easy experience !!
Robert BJust dropped off can’t tell.
Lewis vI love the availability and the rates
Edward EEveryone was very helpful and professional
Rick HEverything is ok
Marc MCustomer service made me take a picture using her iPhone. She implied that people are a fraud Despite when Making me feel very uncomfortable. The driver's seat did not adjust properly so that I could drive safe. I had to sit up while driving the gas hand was less than paper work was not where she said it was but I put more gas than In needed...she needs to be coach on customer service
MELODY WI am still waiting for my refund, the location billed me for my first month which is supposed to be free!
PATRICK SI love the location that’s my 3rd time of renting from this location. Thanks
IBRAHIM KI arrived a couple minutes to 5pm closing. They'd already locked the door. I understand wanting to go home after your shift but when the employees came out, me & another customer had been standing out there trying to figure out this self return mess. They walked in by, even though we were confused & standing there trying to figure this process out. I get they were off, but they just left us there to figure it out. I was there until 545 . What a mess! So had to do self return. It was a NIGHTMARE! I sat in your lot for 45 minutes trying to use the website to return the U-Haul. It was hot & the process was frustrating & too time Consuming. App wouldn't take my info so then I had to switch to my son's cell. 45 min out in this heat trying to drop off a truck was too much!
Leslie EThey charge me a clean up fee when I returned it in the exact condition.
Rachelle EAmanda was courteous and friendly
NELSON GAlways a pleasure renting here
mike w | Overall ExperienceWe asked to rent a trailer for the ubox to tow it home and the person there would not accommodate us. It appeared he was short staffed. There was another customer there hooking up their trailer withou
Cristian S | Overall Experience