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Gary SCustomer Reviews for U-Haul at East Colfax
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service in the store are awesome. It’s just the truck is getting old. It’s about time for Uhaul to changes their truck 😁
Maranggi SWould have been better to pick up the dolly where I reserved it in Fort Morgan where my reservation was confirmed.
Lisa SAlfredo is the tits McGee! When we move again, we'll drive across Denver to pick up from them at this location.
Freyja WIvan is the best - thanks!
scott sIt was literally a wild goose chase trying to find a location with the trailer we needed. Original selection waz not available. Went to 3 locations. Not good!
Karen TI was really impressed with the customer service and the vehicle. Will certainly recommend this location and work with this center again.
Stanley JAlfredo was awesome!
Alexandria RStaff was very polite.
Daniel DTried to run my Credit Card for $15,000 without letting me know! Got an invoice stating I put over 12,000 miles on the truck in 2 days (which is impossible) and that I left the truck in North Carolina.
JAMES AThe reps at the store were fantastic. My issue is with the car transport trailer. It was not properly maintained, I had a horrible time driving 7 hours due to the excessive vibration from the horrible worn out tires. The brakes were operating incorrectly as well.
Luis GFix your phone systems. No one ever answered the phone or fix your customer service info so they know where my pending rental. Service is all useless when the site does not ever answer a phone and customer service has no idea if my pending rental has been returned. Also drop or shorten the commercial for the app when you call customer service. Thank you
Paul OEverything was done right I appreciate them every time
Lillian RIvan was so helpful! Really nice! He needs a raise!
Morgan Mduder who i dropped my truck off with was nice as heck and super sweet and kind! i am so sorry i forgot your name but its been a long few days! but he made me feel super at ease and less anxious for sure and i appreciated him a ton! fredrico!? i think that was his name i’m sorry :(
Katelyn BGas tank wasn’t really full when I picked it up. NP. The white guy that waited on me was kinda shitty when I first walked in. Remember dude, everyone who comes in is not a low life or a fugitive. Greet everyone with kindness. You’re the one working at uhaul. Don’t be mad at me. He later warmed up to me when I practically forced him. NP but it was just like that.
Angie KI have used the location several times and the staff are always very helpful.
Michael BBoth young men who worked with me in renting a truck were exemplary. From the initial rental process to the return of the truck, I felt heard and was treated with respect and the rules were clear. I was very impressed with the level of customer service. Thank you!
Barbara JNothing, my experience was great
DORA SMy truck was not ready for pick up whatsoever. There was a padlock on the cargo latch and the employee did not know the combo for it. It took 30min for him to get ahold of a manager who knew the combo. Once he got the padlock off, there was a bunch of equipment in the cargo area. They did scramble to hurry and get everything out, however, in doing so, they forgot to give me items I purchased such as the furniture pads. The whole process was completely unprofessional. On top of that, it cut into my moving time, as I had movers at my place waiting for me. Will never use this location again.
Emanuel CWill, Alfredo, and Devon provided some of THE best customer service I've enjoyed in years. I hope to never move again, but if I do I will absolutely use this location again!
paul gConvenient location; clean, well stocked facility; very clean rental truck and most important: great customer service! Best experience yet with UHaul. This place is the gold standard.
Tim BThe rental agent was very accommodating to my circumstances. I really appreciated his calmness, when I was agitated & willingness to help me out.
Patricia HThe exterior of the cargo van was very dirty
Benjamin CWaited 10 minutes in the return equipment area as two different employees passed by me without a word. As I was ready to leave, I unhooked the trailer myself and went inside to notify them. Upon entering, the guy who had just walked by me, says
Nicholas POur experience was great - customer service was great - it was fast, efficient picking up and dropping off.
Sheila SOutstanding customer service and great equipment - really, the customer service was exceptional!
Antonio FBoth guys that worked on 1/9 around noon were great ! They Got me checked in quick and it was a smooth experience. Thank you!
Brianna AI made a reservation for a car hauler trailer online. When I arrived to the location in Colorado on chambers rd, I was informed that the trailer was not in working condition yet I was allowed to make the reservation and never received a call or message that it was not working. When I arrived to the location one of the employees informed another employee that the trailer was not working since a day prior. I was sent to another location out of my way and I was short on time. By the time I went to other store and got the trailer and got to the location where I had to pick up my vehicle it was vandalized and I was given a ticket since I didn’t arrive on time.
Rogelio LMy experience was excellent
Derya RWhile using the mobile app to get the truck, a vehicle was not assigned to my reservation at the pickup time. I had to wait until the store opening time to get it. It was cold outside and I didn't have a car. It was unpleasant and delayed my move.
Paulo EGood and nice staff, I appreciate them.
Mohammad HWe reserved a truck at a specific location and had to fly in to receive it. There was no truck there available. So we had to Uber to the other end of Denver (an expense) and drive the truck all the way to the original side of Denver accruing mileage that we eventually had to pay more for in the end. Overall not a great experience.
Travis WNot overcharge customers.
Joseph GStaff were always friendly and helpful. However, a trailer hitch installation did not take place on the scheduled date (and could not be rescheduled to another date) because the pick-up location did not have the necessary personnel to simultaneously install the hitch and man the counter. This forced us to scramble and find a shop that could do the installation on short notice, which entailed a trip across town and paying considerably more. This could have been avoided by properly staffing the location, or at very least, providing advance notice that the hitch installation (which was requested over a month in advance) could not be performed. My understanding was that the lack of staff was an ongoing problem and not due to a temporary absence of someone who was normally there,
Reed TVery helpful staff, easy efficient process overall
Sarah TI love this place get you in an out always ❤️
Lakisha BThank you so very much.
Eugenia MAll was great will rent again if I need trailer
richard bThe worker on site was fast, professional, and taking care of business! Star employee.
Daniel REverything went well. Easy to schedule the equipment on line; customer service was excellent; employee was courteous, friendly and professional.
Jody WAdd rear view seeing.
LIONEL KExcellent service
Brian DDropped a trailer off here. Had bit of a wait but it was 4pm on a week day so bound to be a little busy.
Terry CEverything was above board It was excellent!!!!!!’ And thank you much
Paula BThe staff was super friendly and helpful. The entire rental & return process was quick and easy.
Bernard WNice folks. Keep up the good work.
Tommy UHaven’t received any type of confirmation that I dropped off the truck. Had to go inside to ask the employee if everything was done.
Derek DJust keep doing what you’re doing!!! Ivan the manger was amazing an so pleasant!!!
Mark SWorst experience EVER at uhal in my life!!!!!! Chose a different location. Everyone has a horrible attitude. girl lied about not having a first floor unit they wouldn’t even show me how to accesss the unit.
Traya DI like your service guys
rukasa c