great service!
Gregory JEFFERSON- California CA
- Sacramento
- 95815
Customer Reviews for U-Haul at El Camino Ave
(Off Bus 80, Southwest corner of freeway)
Services at this Location:
Contact Us
1650 El Camino AvSacramento, CA 95815
(Off Bus 80, Southwest corner of freeway)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
DANIEL REAGIN- Rating:
- 5.0
Customer did not leave a comment.
jane babb- Rating:
- 5.0
The customer service team was very friendly.
shannan williams- Rating:
- 5.0
Customer did not leave a comment.
ARTUR PIROGOV- Rating:
- 5.0
Keep your installer forever! Pay him more money, he deserves it!
Frank Lopez- Rating:
- 5.0
Customer did not leave a comment.
Juliette Chase- Rating:
- 5.0
Customer did not leave a comment.
Kristin Graham- Rating:
- 5.0
Customer did not leave a comment.
Anita Kirk- Rating:
- 5.0
Customer did not leave a comment.
thomas ramey- Rating:
- 3.0
Customer did not leave a comment.
Maria Rocha- Rating:
- 5.0
Smooth and easy!
Shadya Towne- Rating:
- 4.0
Customer did not leave a comment.
Latasha Cooks- Rating:
- 4.0
Customer did not leave a comment.
beth Mcbath- Rating:
- 5.0
great friendly staff?
jefferson gregory- Rating:
- 5.0
Professional staff, excellent equipment and Clean restrooms for my wife 😀. Thank you so much and God bless
reana george- Rating:
- 5.0
Customer did not leave a comment.
Tom harvey- Rating:
- 5.0
Nothing the employees did a outstanding job with my trailer rental?
CHRISTOPHER LIMKE- Rating:
- 3.0
The vehicle was not available at our original location. Afterwards, there wasn’t one available at the second location, so we had to go to third.
Glenn Jaecks- Rating:
- 2.0
Paperwork is terrible. App doesn’t work. At first they wouldn’t take the car hauler because it didn’t have end destination. We said it is the same as the truck. Outside guy wouldn’t help so I went inside and he said go back outside to the receiving. I unhooked the trailer and said it’s your trailer. The day I dropped the truck a day early and did have any problems this time.
Michael Williams- Rating:
- 5.0
Customer did not leave a comment.
martin mata- Rating:
- 5.0
Customer did not leave a comment.
dario romano- Rating:
- 5.0
Thank you
MUSTAFA AZIMI- Rating:
- 5.0
Customer did not leave a comment.
Ghulam Sakhi- Rating:
- 5.0
Customer did not leave a comment.
Isaac Hernandez- Rating:
- 5.0
Customer did not leave a comment.
Dmitriy Merkushev- Rating:
- 4.0
Everything was wonderful
Abdul Jawad- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth Ann Koch- Rating:
- 5.0
Customer did not leave a comment.
Andrea Ouellette- Rating:
- 5.0
Been a customer at that location for several years Have no compliments, always got good service.
Fredrick Gardner- Rating:
- 5.0
Great customer service
Callie Thomas- Rating:
- 5.0
Customer did not leave a comment.
BRANDI CAYOCCA- Rating:
- 5.0
The two ladies that work at this location. Are always nice and helpful. Thank You
Vince Hairston- Rating:
- 5.0
They made my rental very quick and very easy both to rent and also to return the equipment.
Parker Kent- Rating:
- 5.0
I I had a very hard time trying to pick the car up after hours because I did not know how to use my phone and I am not computer literate, however I had to call the U-Haul after hours phone number three times and each time the representative that answer the phone was a lady and I wish I would have gotten their names because each one was very patient and very considerate considering my embarrassing time and has been times that I've talked to other people and they have hung up on me with other agencies in times where you have to deal with customer service over the phone. I was not able to complete the transaction that night but when I came in that morning the staff knew who I was and eagerly made my experience very convenient. The best part about this particular U-Haul branch is that I was late returning the truck and forgot to call and extend it and when I received the phone call from U-Haul games later the staff member that called me was very considerate without sounding arrogant or mean. And after returning the truck I forgot to put gas into the truck and they reminded me that it would cost more if I didn't put gas in it myself and allowed me to take the truck and go put the gas in it even though I have been very late returning it. And since I had one more load that was very heavy and I would not be able to take it from the home I was moving from and I knew my last I'm not checked out at 4:00 p.m. so I know it wouldn't cost me an extra day as long as I returned about 4:00 p.m. I took an extra trip in the car instead of coming right back from the gas station. It took a little longer than I expected and yet and still the U-Haul staff was very understanding and never showed me any disrespect in any way and it made me feel like a valued customer. So I will say today that if you are in Sacramento go to the U-Haul on El Camino because it is giving me the best experience I have had in my life renting from U-Haul across the Nation thank you
Lawrence James- Rating:
- 5.0
Customer did not leave a comment.
Andrea Ouellette- Rating:
- 5.0
Customer did not leave a comment.
Gloria Massey- Rating:
- 5.0
Xq dan muy buen servicio
ricardo granados- Rating:
- 5.0
Customer did not leave a comment.
Jerry Furlong- Rating:
- 5.0
Customer did not leave a comment.
Daniel Pearce- Rating:
- 4.0
Customer did not leave a comment.
Justin Joseph- Rating:
- 5.0
Availability is on fleet status!!!!!
CALVIN GOOLSBY- Rating:
- 5.0
The El Camino store is the best in the area. I have rented from several locations in the past 12 months and they are the best by far. SUPER easy on and off the freeway, GREAT efficient and friendly staff and TOP notch service. By far my #1 choice for U haul rental locations
Michael Rigley- Rating:
- 4.0
Customer did not leave a comment.
Francisco Lopez- Rating:
- 4.0
Everything went fine, and Tito was a pro who did an excellent job.
Michael Pesola- Rating:
- 5.0
Customer did not leave a comment.
Charissa O James- Rating:
- 5.0
Customer did not leave a comment.
Shaunna Gibson- Rating:
- 5.0
No Comment
mohammad zaki- Rating:
- 3.0
Customer did not leave a comment.
Steve Lessing- Rating:
- 5.0
Customer did not leave a comment.
Mohammadullah Rashidi- Rating:
- 5.0
Customer did not leave a comment.
VLADIMIR KHOROSHIN- Rating:
- 5.0
Customer did not leave a comment.
Lynda Fanfelle- Rating:
- 5.0
Great service!!!
Adrian Sanchez- Rating:
- 5.0
Customer did not leave a comment.
romell effinger- Rating:
- 1.0
The employee, by the name of Marihwas extremely rude and abrupt. I had been given the wrong information at the U Haul facility. I picked up the truck and she was dismissive, abrupt and rude. I didn’t spoke to David, and he politely listened to me and did his best to reach out to see what could be done. I wrote a long message to the general manager, Jennifer. Marez And she didn’t even do the courtesy of responding
Susan Rothman- Rating:
- 5.0
Customer did not leave a comment.
Sara Taddese- Rating:
- 5.0
great customer service at this location!
Gregory jefferson- Rating:
- 5.0
Customer did not leave a comment.
Ahmed Quaba- Rating:
- 5.0
Customer did not leave a comment.
Kimberly Mueller- Rating:
- 5.0
Customer did not leave a comment.
Terrica Howard- Rating:
- 5.0
Service and selection was superb. Was in and out very friendly staff. Shout out to Tito! I'll be back lol
Jose Cobian- Rating:
- 5.0
The hitch was installed as promised and the cost was lower than expected! Thank you so much!!
karla swanson- Rating:
- 5.0
Customer did not leave a comment.
alex kozinets- Rating:
- 5.0
Customer did not leave a comment.
Gilberto Ramirez- Rating:
- 3.0
The gas tank was half empty, didn’t get the code for my truck got out late, and I returned oven 12 hours earlier and still was charged extra. Bunch of crap! 75$ extra I had to pay for gas twice.
Alessya Yantsevich- Rating:
- 3.0
The app didn’t work, which wasn’t the location’s fault. He was very helpful in picking up the truck. They were also quick to do drop off. But the truck seat wasn’t adjustable and the visors were broken and wouldn’t stay up. Not good repair.
Sharon Everett- Rating:
- 5.0
Coffee and free donuts lol Just kidding. Everyone was great Definitely a 5 star.
David Mccoy- Rating:
- 5.0
I loved my experience with U-Haul! Kayla from the El Camino and 80 location helped me over the phone and gave me a good deal. The truck was clean and helped me move my items from my storage unit in Folsom back down to my home in Sacramento.
Brittney Wells- Rating:
- 5.0
Customer did not leave a comment.
mary Thompson- Rating:
- 5.0
helpful & friendly
David Staab- Rating:
- 5.0
That’s great service.
abdul basiri- Rating:
- 5.0
Customer did not leave a comment.
Glenda Monterroso- Rating:
- 5.0
Customer did not leave a comment.
Dayna Robinson- Rating:
- 5.0
Customer did not leave a comment.
TERESA FLORES- Rating:
- 5.0
The staff at el Camino are the best and the manager is amazing
Heather Bromm- Rating:
- 4.0
The person who checked me in was friendly, she did indicate that she read about the situation at the pick up location, which was understandable.
Steve Horch- Rating:
- 5.0
Customer did not leave a comment.
EARL MOORE- Rating:
- 4.0
nocomment
Elsie Matavale- Rating:
- 5.0
Customer did not leave a comment.
Joseph Lew- Rating:
- 5.0
Customer did not leave a comment.
William Klein- Rating:
- 5.0
Customer did not leave a comment.
BRANDI CAYOCCA- Rating:
- 3.0
The van had not been serviced properly. We got on the freeway and realized that the low tire pressure warning was on. All 4 tires were low and 2 were very low. We drove back to the lot. No one apologized or even seemed very interested in the issue. The tires were re-inflated quickly. While the staff was pleasant enough, they were completely disengaged. There wasn’t a hello, how was your experience, and when I asked if there was a restroom, one employee just pointed in the general direction with no assistance given the bathroom had a code and was marked employees only.
Amy Holloway- Rating:
- 1.0
Sometime during our rental someone changed our drop off point. The original place said it was gonna charge us $40. If we left it there. Then sent us 45 mins away from our home to drop it off? Can you uhaul give us $40. For the extra time and mileage we spent to drop it off? It only seems far if you are charging us to drop it that you pay us for our time and gas and miles.
Jonell Medina- Rating:
- 5.0
Customer did not leave a comment.
Kathryn Nelson- Rating:
- 5.0
They charge me extra for gas which I didn't use the gas alot
Florence Zaher- Rating:
- 5.0
Customer did not leave a comment.
Jance Dalton- Rating:
- 5.0
Customer did not leave a comment.
john marengo- Rating:
- 4.0
Customer did not leave a comment.
Jeff Carr- Rating:
- 5.0
The Employees in the store are great at this location. Especially the Manager Lady who helped... GREAT Customer Service Experience!!! HOWEVER....THE APP SUCKS...THE APP SUCKS...THE APP SUCKS!!!!
Todd Ellis- Rating:
- 5.0
A perfect trailer rental transaction - with very qualified and highly professional staff. El Camino is my U-Haul location! Always! Thank you!
Paul Little- Rating:
- 5.0
Better signage for van return area.
Karen Henry- Rating:
- 5.0
Customer did not leave a comment.
candai bullard- Rating:
- 5.0
Everything good. Nothing
Darlene Gonzalez- Rating:
- 5.0
Customer did not leave a comment.
CALVIN GOOLSBY- Rating:
- 5.0
great makes the whole experience easy
Gary Simmen- Rating:
- 5.0
I was so tired when I brought back the truck I actually left my new mattress in the back. I wanted to leave to get my rope because they said I could not leave without the bed.They wouldn't allow me, even being a valued return customer, to leave the bed on the property. I drove away with the bed on my roof unsecured. They insulted me. Oh well. Charles Myers
Charles Myers- Rating:
- 5.0
Customer did not leave a comment.
tamara yoneda- Rating:
- 5.0
Nothing you guys rock
tryon holmes- Rating:
- 5.0
Excellent Customer Service
David Coombs- Rating:
- 5.0
I am a long time customer and have referred family and friends to this location for over 20 years.
Dawn Manning- Rating:
- 5.0
OUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.
FRANK STELLA | Overall Experience- Rating:
- 5.0
Thank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.
Iffat Shah | Overall Experience- Rating:
- 5.0
Thanks for shipping without any damage
Raghavendra Marthi | Overall Experience- Rating:
- 5.0
Thanks
mike marino | Overall Experience- Rating:
- 5.0
My comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.
Melissa Lin | Overall Experience- Rating:
- 4.0
The GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??
Mark Connelly | Overall Experience- Rating:
- 5.0
Karina was incredible when she dropped off the boxes. She was professional and friendly. She was efficient. She responded to our desires very promptly. We were very impressed!!
Remington Lamons | Overall Experience- Rating:
- 5.0
Excellent and timely, did translation online so I didn't see facility
Edward Thomas | Overall Experience- Rating:
- 2.0
Getting my U-Box took about 10 days AFTER arrival at this facility. Poor communication at all facilities across U.S.; Young inexperiened staff, not trying to be helpful. Box put on backwards in MI.
ann boone | Overall Experience- Rating:
- 1.0
The facility staff was fantastic, but delivery was a nightmare.The delivery was more than 8 hours late without notice.The boxes were too low so the doors didn’t clear the ramp.Pickup was 3 days late.
candice chung | Overall Experience- Rating:
- 1.0
After spending $2000 to ship a box across America, the last thing I need is uncooperative people who don't listen or take responsibility for inconveniencing their customer.
Tracy Sewell | Overall Experience- Rating:
- 5.0
Great Service. Very Responsive
NOBLE NARKU TETTEH | Overall Experience- Rating:
- 4.0
I would have rated facility excellent but they have not been able to resolve an overcharge on my account of approximately $180.00.
Rodger Dallas | Overall Experience- Rating:
- 5.0
We didn't use the actual facility, we rented two U-Boxes. Ratified with them is mild, their size is deceiving and welcomed at the same time. Your driver was extremely helpful, I encourage U keep her.
tom lufkin | Overall ExperienceAdditional Services at this Location
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Moving Trucks
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Trailers & Towing
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U-Box® Containers
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
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