Attendant gave excellent service on pickup and dropoff of vehicle
richard cormierCustomer Reviews for U-Haul at Elm St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
RV was not swept clean from prior rental. Lights were not plugged in when trailer was connected. No receipt provided for shipping materials purchased on site.
Brian MillsSnow removal, other than that excellent service
Andrew nicholsonCustomer service is very good, Emily met all the needs that I had for my U-Haul experience, very pleasant and right to the point. She deserves a healthy raise!
albert russoThe Waterville staffer Emily went out of the way to get me a 6x12 trailer on 24 hour notice. This is the second time I’ve used the Waterville U-Haul for trailer needs. I have always had great experiences with this location..thanks
Edwin LeeThere was a new guy training and the store was much busier than I had anticipated. The young lady that seemed to be in charge was an incredible force of energy. She took care of everyone and everything while training the new guy! 5 star experience, highly recommend.
Ken CastilloEverything went as expected, good trailer, towed well and did exactly what Birthday needed it to. Love U-Haul.
joseph cavoI use this place alot.. always great
ROBERT BOSTONthe location I went ... the Lady and gentleman were so nice ... so helpfull .. I am really glad I went to this location. thank you for your time and patience ... I would definitely recommend this location in the future.
Carla PereyraThe customer service people were friendly and helpful.
Karl WrigleyThe lady that waited on me was EXCELLENT. Professional with a nice personality.
mark MaheuReserve mobile pickup 15 foot truck on Friday. Showed up on Sunday to pick up and nobody had put the keys out. Called uhaul and they said to come back at 9 when they open. Asked for the $50 reservation guarantee and said they would. Got there and had to pay full price. Had to pay my movers for an extra hour cause truck wasn't ready. I'll never use uhaul again.
Daniel CarterReally nothing they have it ready when you arrive Great place no hassle I'd recommend them highly.
Daniel LawrenceAttendant was very nice and helpful. Very good price for trailer rental, and it worked great.
mike mathieuYour coworker when dropping off equipment was very rude and I was not pleased at all.
Melissa WheelerThe vehicle that I took might need to be checked because I had to really press on the gas in order to get the 10' van to speed up and sometimes that would cause a sudden jolt forward. Other than that the u-haul was great.
Virginia WatersThis is the second time, my husband and I have shown up to get a uhaul rental at opening and no one has been there. Both times we have had to call the direct number to uhaul and get them to call the manager to find out where someone was. My reservation was for at 9am. The woman showed up at 9:22am, non-apologetic. I mentioned the 50.00 reservation guarantee and she said she knew nothing about it. Then later in the conversation she said well I had 6 more minutes for the 50 dollar guarantee. Someone at customer service or the woman changed my reservation to 9:30. I showed her my email confirmation stating 9am. She said I would have better luck contacting customer service. Horrible service. Dom is one of the few competent workers you have at this location. Give him a raise. I would still like my 50 doillar guarantee issued back to my card.
Amanda HopkinsDominick was most excellent in every way. Helpful advice plus expert skills in getting me on the road with the right equipment to get the job done. Very satisfied in every way.
Eric StoutNothing
Daniel LaFranceDropping off was no problem
laurie whitmoreThis is a hard rating. I couldn't answer "YES" or "NO" to: 1) Was the equipment clean and well maintained? and: 2) Would you recommend this location to a friend? It would be easier to rate with a number system as: 1-10. The van was clean inside but pretty dirty outside, and both front seats were ripped, which was really ok with me, I didn't rent the van for its' looks. The major complaint I have is that I only drove the van 4 (That's four) miles. When I filled it up before returning the van, It took 5.263 GALLONS. I didn't really expect 20 miles per gallon! I was hoping for at least 10 MPG which would still be pretty bad. I didn't have a really heavy load. THAT"S LESS THAN ONE MILE PER GALLON (That's ONE MPG), Actually that's 0.763 miles per gallon! How is that even possible? When I mentioned that on returning the van, I received no response. I'm looking forward to your reply. Sincerely, Bob
Robert FullerThe back was so muddy, I had to wash it out with my hose before I could put my stuff in it.
James LevasseurTheir posted office hours for Sunday indicated an opening at 9 AM, I was there at 10 AM and the rental center was not open.
Kenneth LaustsenI was originally told 54.95 to rent an auto transport trailer. I returned the trailer before the 4 hour window was up and the next day got charged again 54.95 for no reason. When i called they said the manager would correct my charges and id get my refund in 1 to 3 days. This is the second time this location has done a double charge. Unacceptable and now im out money i might have needed
nicholas mclaughlinMy experience was spot on, no improvements needed. Thank you to the staff on Elm Street.
mannke edwardDerek was very helpful and pleasant.
Allen SteeleWhen I got there, the people did not know how to complete the rental agreement
Karl SchkriobaNice people
Rico DuranteThe staff was very nice and friendly. They took care of everything for me.
Matthew CohenDerrick and his staff know excellent customer service! Tone of voice, choice of words, and a customer first approach.
david trunnellU haul told me the trailer I was renting that the vehicle I was Is hauling would fit on the trailer and it did not So I paid $80 for something I couldn't even Use
frank poolerThe people working at Uhaul was very professional and helpful. I got what I needed quick and I got my stuff done and brought back the equipment.
Gary LessardI find it amusing tha U-Haul is building this huge storage facility in Winslow while the rental facility in Waterville is too small for the employees to be able to adequately manage their inventory. Hopefully U-Haul will find a more adequate location for the trailer, truck, moving van inventory. The employees there are usually awesome to work with.
Robert HusseyI had 2 different reservations for 2 different days. Both times we’re screwed up. Neither time did they have the equipment I reserved. It was too busy for one person to handle. One time we had to drive 40 minutes to pick up the truck cutting into our moving time. Very disappointed with the app. Every time I tried to use it I got an error. I hope to never have to use UHaul ever again. Sad because I used your service many times before without a problem.
Mary NasonThe drop off procedure is inordinantly complex and time consuming
Arthur BlakeThe truck could have been cleaner. No fault of U HAUL staff. They were GREAT!!
Mavis PattersonI just got charged twice for a one day trailer rental.
Michael PomerleauFirst you could hold up your promises that when someone reserves a truck that it’s there not make them wait till the next morning to pick it up. Or even offer to not charge them for mileage
Jennifer GueretteYour employees were very informative and polite. You need to keep these folks in your teams. Very happy to do business there!
Louis RancourtDerek was honestly amazing to work with today. He was so helpful in many ways as this move ahead of me will be a challenge it felt nice to have someone so kind and compassionate. He is an asset to your company nonetheless! -Julie
Julie BradfordThe clerk was very helpful and answered all my questions.
Mary P RousselTruck provided had a bad transamission, slipping and hesitating first gear. Not good for a moving truck. Vehicles need to be checked better. Very poor performance driving this vehicle. One time incident.
William SmithThe representative was very nice and helpful and made the process easy.
April Cyrthe UHaul staff person was great, very helpful. nothing to improve.
Jean ConnorsStaff was exceptionally accommodating after having computer issues. Took right care of me and made the rental effortless. I apologize but I cannot remember her name that assisted me but she did awesome. Thanks again to the Waterville Maine UHAUL staff!
brian gardnerTake more accurate readings on gas gauge.I put 40 dollars in when I only needed 25 and the gas gauge was stuck from the truck sitting
Keith ShawInspect the vehicle with the customer before leaving the yard. Worry about taking care of customer when they return the vehicle and not forgetting them in the office while you clean. Then being rude when fronted. Never going back. Bad experience.
Joyce YorkSo affordable compared to enterprise. So easy and convenient. Great ride!
WILLOW RUSSELLShaun did the installation and was top notch. It was done in a timely manner and looked great. The manager, Greg, was on top of things and was staying busy, the whole time. Thank you for a smooth transaction. A+
Richard ThibodeauThumbs up 👍🏻
carly rizkallahGreat friendly staff
Sammie RobinsonSmall busy location, but the girl running it was on top of everything. With a line of customers and an unpleasant phone customer who refused to be placed on hold, she still managed it well. She got a truck signed out, a truck signed in, my trailer signed out and attached to my truck all on her own in about 15 minutes. I’ll definitely use this location again.
John ClarkeSpeedy drop off
Thomas CurryI was misquoted on the trailer rental fee. This facility was not familiar with the U box procedures
david page | Overall Experience