The staff is amazing, very helpful and understanding of our needs. Love coming back to them.
Liliana GCustomer Reviews for U-Haul at Hwy 27 & NW Pine
(@ Hwy 441 & Hwy 27)
Services at this Location:
Contact Us
1011 NW Pine AveOcala, FL 34475
(@ Hwy 441 & Hwy 27)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 4.0
The only issue I have is the tight parking lot. I didn't like worrying about whether or not I'm going to damage the U-Haul truck I JUST picked up. Although, I'm not sure there is much that can be done about the parking lot size/layout.
Sarah M- Rating:
- 3.0
windshield was dirty. engine had an exhaust leak, so the drive was incredibly loud.
Kerry K- Rating:
- 1.0
Customer did not leave a comment.
Cailyn H- Rating:
- 4.0
Friendly people great service We needed a pick up and they are getting rid of all the pick ups so we had to rent a box truck. But worked out well
Brenda B- Rating:
- 5.0
Customer did not leave a comment.
Randi G- Rating:
- 5.0
The customer service was great !! As for truck it ran great then that morning the check engine light came on .I got a little nervous but it ran Awesome for me ..Overall I was very pleased & thank you
SHIRLEY D- Rating:
- 5.0
Customer did not leave a comment.
Eric R- Rating:
- 5.0
The truck was clean and they actually swept and mopped the storage floor. Very impressive.
Gene D- Rating:
- 5.0
Customer did not leave a comment.
Shavar G- Rating:
- 5.0
This particular location is excellent. Both transactions - pickup/drop off - were completed quickly and efficiently.
Angel M- Rating:
- 5.0
Customer did not leave a comment.
Pamela K- Rating:
- 5.0
All good on my end
Noah M- Rating:
- 5.0
Very helpful and efficient!!
Sandra S- Rating:
- 5.0
Customer did not leave a comment.
Steven H- Rating:
- 5.0
Customer did not leave a comment.
paul s- Rating:
- 1.0
The parking lot was too small and on the corner of two extremely busy highways. Getting in and out of this location was a nightmare.
Marlena N- Rating:
- 5.0
Customer did not leave a comment.
Kyle P- Rating:
- 4.0
Customer did not leave a comment.
christopher j- Rating:
- 3.0
Customer did not leave a comment.
Christopher C- Rating:
- 3.0
Customer did not leave a comment.
Nahomi C- Rating:
- 5.0
Staff was very helpful and polite
Bradley W- Rating:
- 5.0
Customer did not leave a comment.
Charles M- Rating:
- 5.0
The customer service is amazing
Betti G- Rating:
- 5.0
Customer did not leave a comment.
ali d- Rating:
- 3.0
After hours drop off
Sandra B- Rating:
- 5.0
Everything was perfect!
Alejandro S- Rating:
- 5.0
Customer did not leave a comment.
Cynthia A- Rating:
- 5.0
Customer did not leave a comment.
Kenberly N- Rating:
- 5.0
Customer service ladies we're very professional..thanks to both of these employees
Susan B- Rating:
- 5.0
Customer did not leave a comment.
Tyler E- Rating:
- 5.0
Fast and efficient besides friendly! Great job
Francis P- Rating:
- 5.0
Customer did not leave a comment.
Renee W- Rating:
- 5.0
Rep was very friendly, helpful and efficient!
Kenneth R- Rating:
- 4.0
Only one customer at the counter when entered. Two of the staff waited on him and it took probably 10 min waiting until a third person came into the office. Went smooth after that. It appeared at least one other on site employee - thus a little long to wait - but dont ever know what else going on behind the scene. They did recognize I was there but still took a little longer based on only one customer ( who was a complainer by nature it seemed - take this as customer feedback for making a visit just a little better.
William B- Rating:
- 5.0
Customer did not leave a comment.
Maria A- Rating:
- 5.0
Customer did not leave a comment.
Charles S- Rating:
- 5.0
Customer did not leave a comment.
Richard B- Rating:
- 5.0
Customer did not leave a comment.
Juan G- Rating:
- 5.0
No wonder I moved.
brian a- Rating:
- 3.0
Customer did not leave a comment.
Stephen F- Rating:
- 5.0
The staff was great and the 17' truck, while the newest truck I've ever driven, ran very well and seemed well maintained.
David B- Rating:
- 5.0
Customer did not leave a comment.
Phillip H- Rating:
- 5.0
Customer did not leave a comment.
CHARLES F- Rating:
- 5.0
Customer did not leave a comment.
Ronda W- Rating:
- 3.0
Nothing that I know of, the lady that waited on me was very professional.
LARRY L- Rating:
- 5.0
Customer did not leave a comment.
Blaine I- Rating:
- 5.0
installation tech was very knowledgeable and answered all my questions..
ysaac z- Rating:
- 5.0
Equipment was clean but needed new wiper blades and was low 1 qt. of oil ($ 7.69 ).
Tim B- Rating:
- 5.0
Customer did not leave a comment.
Vernon B- Rating:
- 5.0
Excellent customer service. Friendly and knowledgeable staff. Thanks.
frank A- Rating:
- 5.0
Customer did not leave a comment.
Tara D- Rating:
- 5.0
Customer did not leave a comment.
Scott W- Rating:
- 5.0
To improve for the next customer I think y'all did awesome I don't know what else to say but y'all did great with me
colivito w- Rating:
- 4.0
Customer did not leave a comment.
suzanne c- Rating:
- 5.0
Customer did not leave a comment.
Michael H- Rating:
- 4.0
Customer did not leave a comment.
David G- Rating:
- 5.0
Customer did not leave a comment.
Cheryl H- Rating:
- 4.0
Customer service was excellent
MICHELLE J- Rating:
- 5.0
Customer did not leave a comment.
Marquis W- Rating:
- 5.0
The General Manager of the store was courteous and very professional. Keep up the good work!
Clarence S- Rating:
- 4.0
Customer did not leave a comment.
Bryan S- Rating:
- 5.0
Customer did not leave a comment.
Thomas B- Rating:
- 2.0
They didn't even pull out the uhaul and sent me to figure out where it was parked at. Was not busy at that time. Didn't even verify the gas I went back inside to let them know it was missing 1/8 of the estimated. Instead of correcting it, they sent me to correct via a text that guide me to a website/app If I do all the work shouldn't I get a employee discount?. I remember when you use to rent it they will walk you thru the whole vehicle and explain everything verify stuff on the spot. And sent you your way. On the bright side The return was pretty easy and took less time that I expected.
Alfonso D- Rating:
- 5.0
The staff is awesome The manager Tiffany is stupendous Pietro P and L kitchen and bath design center
Pietro G- Rating:
- 5.0
Customer did not leave a comment.
Steven W- Rating:
- 3.0
Packed tight, hard to get around and on a corner of buisy streets. I would probally pick a different one next time.
Timothy B- Rating:
- 5.0
Customer did not leave a comment.
THOMAS T- Rating:
- 4.0
Customer did not leave a comment.
nancy m- Rating:
- 5.0
Customer did not leave a comment.
Bob G- Rating:
- 5.0
Only thing that I had happened was the worker who I met with to obtain the truck told me to follow the guide on the paperwork to fill the truck back to half and so I did that. We were at just above empty so I put the 20 gallons the paper stated and when we drove the truck across the street to the location it was registering at almost full. Cost me $69 to put 20 gallon in the truck and it was almost full vs 1/2 tank. I feel like I was scammed to putting more gas into the truck than I should have going off the calculation I was given. As a single parent $69 is a lot of money.
Ashley C- Rating:
- 4.0
Have a better waiting area with snacks machine and TV
Carmelo S- Rating:
- 5.0
Just keep on doing what you are doing. Easy and quick on pickup day and return day.
Robert T- Rating:
- 5.0
Everyone was so friendly.
Heidi R- Rating:
- 5.0
I love this place. I’m here everyday loving 833064
bobbie p- Rating:
- 5.0
This location provided excellent services and I can’t recommend anything for it to be a better experience.
Sharon F- Rating:
- 4.0
Customer did not leave a comment.
Jeffery K- Rating:
- 5.0
Great service at this pickup location.
Robert C- Rating:
- 5.0
Customer did not leave a comment.
Jimmy G- Rating:
- 4.0
none needed
ian h- Rating:
- 5.0
Everyone was very nice
Cherie M- Rating:
- 5.0
Customer did not leave a comment.
Radames C- Rating:
- 5.0
Customer did not leave a comment.
Karen R- Rating:
- 5.0
Customer did not leave a comment.
Vicki W- Rating:
- 5.0
The service was great from beginning to end. Thank you..
DOUGLAS L- Rating:
- 5.0
Customer did not leave a comment.
Robert C- Rating:
- 5.0
Customer did not leave a comment.
Kayla B- Rating:
- 5.0
Customer did not leave a comment.
Phillip C- Rating:
- 5.0
Customer did not leave a comment.
Ronald P- Rating:
- 5.0
people where I pick up was great where I drop off was great very helpful
James S- Rating:
- 5.0
Tiffany made our rental experience very easy and accommodating. I would definitely recommend this location for all your moving needs.
Denise G- Rating:
- 5.0
Customer did not leave a comment.
Charlie H- Rating:
- 5.0
Customer did not leave a comment.
Mark C- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth M- Rating:
- 5.0
Customer did not leave a comment.
Yissely G- Rating:
- 5.0
Good job
Lesley M- Rating:
- 5.0
Treat them with the same level of service I was shown at pine ave location
James C- Rating:
- 5.0
Customer did not leave a comment.
Merilyn C- Rating:
- 5.0
The ladies at the check-in were very nice and attentive!! I will back and rent in this location!! Thanks
Marianela B- Rating:
- 5.0
Lisa made the experience easy!! :)
cynthia bAdditional Services at this Location
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