Customer Reviews for U-Haul at Westway

Rating:

2.0

The mobile pick up process was a mess. The process took far too long and was unable to add driver to my profile.

Rating:

5.0

The front counter lady was very helpful. I was unable to complete my checkout process online and she helped me with it. Thank you so very much.

Rating:

5.0

Great service

Rating:

5.0

The Owner Brian is working his butt off and is doing an excellent job. I got a hitch put on my Kia and rented a trailer the next day. It went well and without a hitch........ummm......just kidding it went great!

Rating:

5.0

Customer service was awesome they bent over backwards for us

Rating:

5.0

Everything went smoothly!!! Awesome picking up and spectacular checking back end!!!

Rating:

5.0

Excellent service!’

Rating:

4.0

This place was very helpful and mindful towards the fact that I only needed it for an hour and also offered more time in case I needed it. Customer service was on point and they helped me every step of the way.

Rating:

4.0

Everyone there was very nice & helpful. NO changes needed. U-HAUL a great american icon. The undisputed leader in the field by far. Penske who? Yeah, right.

Rating:

5.0

Nothing. Everything was great!

Rating:

5.0

The employees there were very friendly and helpful.

Rating:

1.0

The staff was beyond rude and seemed annoyed I was even there to fulfill my reservation. Their computers were down so they rudely exclaimed that “we’re a little busy and it’s not a great time and it would be a while” The woman who finally helped me acted as if I was her 13th reason and finally the manager took over and the reservation went somewhere over an hour later. I’ll be doing everything I can to not interact with anyone here again.

Rating:

3.0

Too expensive. $410 for 4 days is insane. I feel ripped off.

Rating:

2.0

Your sales person could explain things better when renting a trailer. She told me it was no difference in returning the trailer in Eureka Kansas or bringing it back to Wichita. Come to find out, there is a $170.00 difference. I will never pick up a u-haul trailer there again. If I need one again, I will go out to Eureka and rent it from them. I will go there then drag a fucking trailer all over the country and back to Eureka before I use That location in Wichita again. I will tell everyone I know not to use that location on south Seneca.

Rating:

3.0

Equipment was clean but one tire of the tow dolly wasn’t aired up to level, drivers side.

Rating:

2.0

The guy that hooked the trailer up did it wrong. It came off the ball while I was driving. I called the store. He drove out & told me it was not his fault & that it was that the company had faulty equipment. Everyone makes mistakes on the job sometime in their life. But he could not admit he messed up. Luckily it only damaged my car tag.

Rating:

5.0

Hand truck and furniture blankets take up needed space. Ramp is listed at 26” wide, it’s closer to 24.5”. We had a 10’ table with casters 26” apart, we couldn’t use ramp and had to lift it into truck.

Rating:

2.0

Fix truck.. better customer service...

Rating:

3.0

The associates weren't the friendliest in the store.

Rating:

5.0

Very helpful agents. Very courteous

Rating:

5.0

Fast return, No muss on fuss. Best, Steve Thomas

Rating:

5.0

Excellent customer service. Very helpful and nice!

Rating:

4.0

Reduce long wait times at the counter

Rating:

1.0

My experience was horrible they give me a U-Haul that’s messed up had to get jumped 3 times. My dad had to drive from Wichita to Winfield to jump it and took 30 minutes to get it started. I was charged 160 for a u-haul that didn’t even work right .

Rating:

5.0

Very helpful and personable! I experienced great service

Rating:

5.0

I got a friendly greeting and immediate service when I pulled in to the equipment return lane.

Rating:

3.0

The truck was a POS. It had issues cranking and you had to turn it to ACC give it a few seconds then crank it (figured this out after having to call roadside assistance) which ended up costing me hours of the rental time. And it felt like it was going to fall apart just getting to 45 mph and the steering was extremely loose. It was as expected on cleanliness. But it added to overall anxiety/stress of the move b/c we didn't trust the truck would make it. So much so I am going with a different company for finishing the move this coming weekend.

Rating:

5.0

Good job on everything 👍

Rating:

3.0

It's the only location opened on Sunday. Although the vehicle operated well and was clean, the exterior was a bit beat up. I was charged for pads that weren't used, but a call to customer service got that corrected. Otherwise, everything else was fine.

Rating:

3.0

At drop off employee was on her phone. Left us standing inside at the counter and never came back in. Another employee had to tell us she finished checking the truck in when they found the invoice on the printer.

Rating:

5.0

I rented a full vehicle transport trailer. The straps for the wheel tie-down are becoming worn at the end.

Rating:

5.0

The steering seemed loose in this vehicle. Possible suspension repairs may be needed. Clean and friendly place though.

Rating:

5.0

i was taken care of by all personel at both locations and they did and excellent job getting me set with the truck and contract and helpful about everything. the drop off locations was busy but still took care of the return quickly and effectively. All done well by uhaul employees.

Rating:

5.0

Brian went above and beyond his duties to help us with our needs,he's a breath of fresh air and restores humanity in customer service 100%

Rating:

5.0

Thank the staff for me!

Rating:

1.0

Customer service is piss poor, everyone has attitudes

Rating:

4.0

I was a little surprised at what my bill came to. I'd like to have a better estimate of the actual costs, based on how long I'll have it, including mileage, taxes, and fees. I was quoted $122 at first. I extended until 10pm and was told $177. What my bill actually came up to be was a little over $248! That was a shock! I had to pay it of course, but it was troubling.

Rating:

3.0

Nothing

Rating:

5.0

Don’t change

Rating:

1.0

No overhead lights, lock broken that is used to see inside, trucks and cars are always parked in our way to get into our rented space. We moved out due to the fact that, can't load or unload our belongings because too many rental vehicles are always in our way. Too expensive for unkept, unclean, space to rent. 149.95 plus tax. Cost too much for unkept storage

Rating:

5.0

Upon calling, Brian answered all my questions in a courteous, professional manner. When picking up the U-Haul, the gentleman at the counter was friendly and professional.

Rating:

1.0

My first time ever renting from uhaul and the lady that helped me was so respectful and nice. Shes hands down the best. Then i got into a bind and had to rent it for two more days. I had called the third day to talk to a manager and Brian Chilcote answered. I needed to ask a few questions regarding my rental for the three days. He was rude and short. Interrupted me multiple times. Talked to me like a child as well. I brought the truck back the next day and he was rude in person as well. Sharp short and in a rush to get me out the door. He wouldn't even listen to what i was saying or trying to ask and just Interrupted me again to talk over me. I would not recommend because of him. He doesn't have people skills and he shouldn't be a manager. Its totally sad for everyone else in that place. They were all friendly he was sooooo not. So thank you to the lady. I can't remember her name but she was awesome!

Rating:

2.0

Equipment was not clean, but it did it’s job. Staff seemed a little grumpy. When I bring the vehicle back pulled in vehicle to designated spot and followed, sign, waiting for someone to meet me to inspect the vehicle. I waited about 10 mints.

Rating:

1.0

When I went in they where nice. But I ended up having to keep it extra day the man that called me was mad and rude said he needed it back right then I said it's full the movers where not able to finish in time. He was very rude and hung up. The next morning I toke it back 3hrs early and went to the uhaul on Pawnee and got a different uhaul so I would not have to deal with him. Cost me extra time and money

Rating:

4.0

Yes they are quick, grumpy men in the morning but still corjal. The thing I hate about U-Haul is they don't take into consideration weather implementations. We had like a blizzard nearly two days I can't plan around that and missed a whole day and a half of moving but couldn't get a credit discount nothing. I should have returned the truck early and rechecked it out according to them. But who wants to drive in a blizzard let alone a vehicle that's not yours. So they wouldn't adjust my bill for the weather but I got charged extra for having to keep it longer due to the weather. Either way out of my control and it sucks! 600$ for 9 days in a pickup truck that's got to be excessive! Not sure I would recommend for any moving needs that's almost the price of my rent. I'm a widowed mother of two with no family that had to move myself and two boys on limited income it really sucks, but thanks! Your ad for the moving truck with tailgate is very deceiving 20 a day my butt turns out to be 100$ a day, more people need to know about this i think so that other people arnt tricked into thinking they are getting some kind of deal.

Rating:

5.0

Faster service.

Rating:

5.0

My experience at 2460 S Seneca St, Wichita, KS 67217 was a great experience unlike my experience at 5213 E Pawnee St, Wichita, KS 67218 a few weeks ago. The man moving trucks on the lot was horribly rude.

Rating:

5.0

Employee's were knowledgeable, helpful and professional

Rating:

3.0

Get my name correct on the order/receipt would be nice. And an employee doing a walk around and explanation of the rented item would be helpful as well.

Rating:

5.0

Great service

Rating:

2.0

My unit was broken in to 4 times. The first 3 I didn't have to insurance. I finally purchased the insurance and when the my unit was broke in to again the manager told me that if I find a claim he would dispute it because my lock supposedly wasn't in the right place.

Rating:

4.0

ALITTLE confusion but all in all a good experience!! Thank you U-HAUL

Rating:

3.0

I did not like u haul putting their lock on my unit and I had to wait for them to unlock my rented unit. They always had a truck that was broke down parked in front of my unit, again I had to wait to have it moved so I could get into my unit. They lost the key to their lock and they had to cut off their lock. The parking lot had nails, screws and wire/metal laying all around the parking lot.

Rating:

5.0

Chris the GM on Seneca St in Wichita Kansas was amazing! Super helpful and made our checkout easy. He deserves a promotion and Uhaul is lucky to have him 🤙🏽