Nothing. Received a call early to make sure I wanted the dolly hooked up, that was nice. Great service and good equipment
Matt BonaimeCustomer Reviews for U-Haul Moving & Storage of Apache Station
(Just east of the Loop 101 on Apache Blvd - north side of the street)
Services at this Location:
Contact Us
2340 E Apache BlvdTempe, AZ 85281
(Just east of the Loop 101 on Apache Blvd - north side of the street)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Anissa Pimento- Rating:
- 5.0
The woman that helped me was very nice and helpful. I’m sorry that I didn’t get her name. We had a chuckle or 2 over phone numbers.
ARLENE JOHNSON- Rating:
- 5.0
Customer did not leave a comment.
Garrett Sloan- Rating:
- 1.0
Customer did not leave a comment.
Murphy Jacobs- Rating:
- 5.0
Your customer service representative I believe his name was Adrian was so helpful and kind. He went out of his way to provide great customer.. not just to me but to each customer ( I observed 3 other interactions).
Erica Jakupi- Rating:
- 5.0
Keep up the good work! Very impressed through and through!
Chris Bonham- Rating:
- 5.0
Customer did not leave a comment.
debbie greyshock- Rating:
- 3.0
Return line was much too long. Had to leave the truck and then call customer service later that day for a receipt.
Robert Bacon- Rating:
- 5.0
Customer did not leave a comment.
Michael odren- Rating:
- 5.0
Great truck.
James Donahew- Rating:
- 5.0
Thanks again.
richard woodruff- Rating:
- 5.0
Customer did not leave a comment.
Melody Wade- Rating:
- 3.0
This is a busy branch & the guys working there are always courteous & efficient.
Chris Melberg- Rating:
- 5.0
Mr Andrew Lizarraga was excellent to work with. definitely an asset to the company..
roberto saenz- Rating:
- 5.0
things where good
scott cooper- Rating:
- 5.0
Customer did not leave a comment.
Hector garcia- Rating:
- 3.0
Customer did not leave a comment.
Andrea Bruggeman- Rating:
- 5.0
The staff member that helped with checkout was incredibly friendly and very helpful!
paige magelky- Rating:
- 5.0
Customer did not leave a comment.
David Hopkins- Rating:
- 5.0
Both employees working were friendly and helpful. When I shared the photos of the minor scratches on the passenger panel along with the nick on the front passenger bumper, they quickly verified and assured me that was the condition upon receiving. The store is immaculate. The lot, well maintained.
MARIA WALTON- Rating:
- 5.0
Mention the uhaul app requirements at pickup. Was tough with weak signal
JONATHAN BELMONT- Rating:
- 4.0
Customer did not leave a comment.
Airlangga Wattimena- Rating:
- 4.0
Customer did not leave a comment.
John Neisen- Rating:
- 5.0
Customer did not leave a comment.
Yensi Aravi- Rating:
- 5.0
Tha manager (Matt) was well informed, through and succinct.
richard gage- Rating:
- 5.0
Customer did not leave a comment.
Ketzia Merritt- Rating:
- 5.0
Customer did not leave a comment.
leocadio perez- Rating:
- 5.0
Everything is p
Frankie Jackson- Rating:
- 5.0
Excellent customer service, in a world where it is a rare thing - both in picking up the trailer and dropping it off
Roger Dilts- Rating:
- 5.0
The truck was clean inside but dirty outside, no concern to me. The right back two tires blew out after two hours on the road. I called the office and two very competent men replaced the tires and i had no other problems.
Grace Mellgren- Rating:
- 5.0
Friendly and quick service. Rental went smoothly.
Sayyadina Wright- Rating:
- 4.0
Customer did not leave a comment.
Bryan Simonton- Rating:
- 5.0
Very kind and helpful staff. The gentleman who helped me went out of his way to assist me with a tow dolly.
CRAIG BAUM- Rating:
- 4.0
Customer did not leave a comment.
Bernard August- Rating:
- 5.0
Customer did not leave a comment.
Thomas Rothermel- Rating:
- 5.0
Customer did not leave a comment.
Chayla Hirz- Rating:
- 1.0
Ended up having issues with the equipment, the delivery destination would not help, customer service would not help, local rep would not call me back.....Uhaul is a total joke!
BRIAN SARGEANT- Rating:
- 5.0
Customer service was fantastic. Equipment was clean and well maintained. Staff were knowledgeable and helpful. You couldn't ask for a better experience.
Henry Crough- Rating:
- 5.0
I still have not received my receipt.
Tracy Vaillancourt- Rating:
- 1.0
Make sure the original reservation is not over booked.
Roby Curtis- Rating:
- 5.0
Customer did not leave a comment.
Abdulaziz Aloeeri- Rating:
- 5.0
Great customer service
Leo Cortes- Rating:
- 4.0
Customer did not leave a comment.
Frankie Jackson- Rating:
- 5.0
Customer did not leave a comment.
Suzan Aziz- Rating:
- 5.0
I have rented trucks from this facility multiple times (6 - 8) over the past few years. I also refer anyone else needing to rent a truck. Always a pleasant experience.
Barry Wentzel- Rating:
- 5.0
Customer did not leave a comment.
leslie Bettes- Rating:
- 4.0
Customer did not leave a comment.
MArcus Brantley- Rating:
- 5.0
Customer did not leave a comment.
Abby Corkill- Rating:
- 1.0
When I tried to return my rental, it wouldn't pull up that I had even rented anything so then I was charged a 20 return fee for something I could have done myself it had even been an option. Wouldn't pull up in the app or online.
Liam Keller- Rating:
- 4.0
Customer did not leave a comment.
Eric Roberson- Rating:
- 5.0
Customer did not leave a comment.
Matthew Bray- Rating:
- 3.0
It would have been really nice if the person on the phone making my request gave me the correct information. I know that it is possible but he told me that I was not able to enter a drop off location closer to my house and I had to bring the truck 30 miles all the way back to where I picked it up from when I was done. I feel like he did that to get extra money and miles out of me and my order and I'm not OK with that.
Avril Philip- Rating:
- 4.0
Customer did not leave a comment.
Heather duffy- Rating:
- 5.0
Customer did not leave a comment.
George Wheeler- Rating:
- 4.0
Customer did not leave a comment.
Travis Beckel- Rating:
- 4.0
This location has great staff and usually a great inventory. Occasionally the equipment could be a bit cleaner.
william gordon- Rating:
- 2.0
Very disappointed that after picking up the uhaul and getting home it had a lock on the back of it. I ended up having to call another location closer to me to check if they can remove it and had to take the uhaul to that location. It was very inconvenient because I wasted unnecessary gas, and had to pay extra money to my movers for there time.
JENNIFER GONZALEZ-RIOS- Rating:
- 5.0
Customer did not leave a comment.
Cassandra Jones- Rating:
- 5.0
My original pick up was scheduled on dobson and university at kwick stop gas station, the staff their was no help and the lock didn't open. I was carrying a lot of money and needed to get out of there. uhaul should not be affiliated with this place. I called uhaul and after waiting on hold 15 minutes the rep was so nice and heard my concern and provided a solution to my problem. Btw She mentioned I'm not the first to complain about this p/u spot. I had to reserve an uber to take me to the tempe location where the gentleman helped me. The truck was perfect and my drop off in superior was perfect as well. I definitely would use uhaul again but never p/u at a gas station.
rachelle casillas- Rating:
- 4.0
Able to accept cash on cargo van or pick up truck. The 10 foot was way to big for my move. But it was still good
Crystal Black- Rating:
- 4.0
Close to the freeway, location was clean
James Tuck- Rating:
- 5.0
Great customer service both guys
LISA METOYER- Rating:
- 4.0
The windshield was quite dirty, but the inside of the cab and the back were clean. The service was excellent!
Virginia Hughes- Rating:
- 5.0
Customer did not leave a comment.
DIna Arritea- Rating:
- 1.0
Customer did not leave a comment.
Griffin Howell- Rating:
- 3.0
Customer did not leave a comment.
John O'Connell- Rating:
- 5.0
Customer did not leave a comment.
Kay King- Rating:
- 5.0
Customer did not leave a comment.
JILLIAN BRANDT- Rating:
- 5.0
Customer did not leave a comment.
Andrea Sneed- Rating:
- 5.0
Customer did not leave a comment.
William Gomez- Rating:
- 5.0
The staff here is wonderful.
Peggy Halliday- Rating:
- 5.0
Very good , I highly recommend it.
Hamzeh Alsmadi- Rating:
- 1.0
The employee who was on call was to lazy to do his job snd check me in, He did not even give me my check in receipt for my records and when I asked for my receipt he just said I will email it as soon as I check over the truck. Over 5 hours later, I never received my check i. receipt. Only after I called tge 800 # I finally got my che check in receipt. I think that his supervisor just fire him or at least write him up. Very frustrating and unprofessional.
Jeffrey Katz- Rating:
- 5.0
Customer did not leave a comment.
Keefe Blankenship- Rating:
- 5.0
Customer did not leave a comment.
miguel pineda- Rating:
- 5.0
Agent was very busy but was patient & rental was seamless.
Christopher Melberg- Rating:
- 4.0
Customer did not leave a comment.
Daniel Coxworth- Rating:
- 5.0
Good Service as usual
Jesse Petite- Rating:
- 5.0
Customer did not leave a comment.
Stacey King- Rating:
- 5.0
Customer did not leave a comment.
Gregg Hon- Rating:
- 5.0
Customer did not leave a comment.
Anthony Winzalevitch- Rating:
- 3.0
Lower your cost! Ridiculous for 6 hours.
Jacob Henningsen- Rating:
- 5.0
Customer did not leave a comment.
Claudia Weemes- Rating:
- 5.0
Manager was very helpful
kurian thattampurath- Rating:
- 5.0
The dolly was a little bit disappointing, it had small wheels so I couldn't use it to go up stairs. Other than that great experience! It's a much nicer truck than the home Depot truck you can rent.
Daniel Ripley- Rating:
- 5.0
No suggestions. The app and staff made renting and returning so easy! Great staff!
Beverly Adams- Rating:
- 5.0
Rectal process online sucked. I didn't know some of the info they were asking. I went to a branch and they handled it perfectly.
thomas vosdoganes- Rating:
- 5.0
Customer did not leave a comment.
Neil McElroy- Rating:
- 5.0
Customer did not leave a comment.
Gina Plumb- Rating:
- 5.0
It was all good 👍
Jesse Petite- Rating:
- 5.0
Quick and easy!
Danny Liu- Rating:
- 5.0
It would be much better if ALL trailers had the capability of allowing a customer to put a lock on the trailer so a criminal can't steal the trailer and haul it off by the tongue.
DOUGLAS MINNIS- Rating:
- 5.0
Customer did not leave a comment.
Neil McElroy- Rating:
- 5.0
Thank you for your quick and professional services. You are highly recommended!
Joe Gutierrez- Rating:
- 5.0
Customer did not leave a comment.
Eric Rogers- Rating:
- 5.0
Customer did not leave a comment.
William Dery- Rating:
- 4.0
Customer did not leave a comment.
Stella Hayes- Rating:
- 1.0
Customer did not leave a comment.
Eric Lucero- Rating:
- 5.0
Customer did not leave a comment.
innocent gwaneza- Rating:
- 5.0
Staff was very helpful
ADAM LAYMAN | Overall Experience- Rating:
- 5.0
The manager was extremely helpful with my ubox.
YuChan Kim | Overall Experience- Rating:
- 5.0
A great and easy experience that helped make my move go as smoothly as possible
Erica Wright | Overall Experience- Rating:
- 1.0
Even after 'moving out' they stole money from my bank every month so I had to spend hours on the phone each month to get them to return my money. MAKE SURE THEY CANCEL CC AUTO PAY WHEN YOU MOVE OUT.
TROY NUTTER | Overall Experience- Rating:
- 1.0
You loaded the u-box on the trailer backwards. My movers could only partially open the door because of the hitch 👎 Then they fraudulently charged my debit card. 😡
Karyn Hall | Overall ExperienceAdditional Services at this Location
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