Customer did not leave a comment.
LEON SCustomer Reviews for U-Haul of Marlow Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and helpful.
Tonia SGreat staff!
Ihkeem MWhen a vehicle is reserved ensure that it is actually available and not make a last-minute call directing the client to a different location to pick up the vehicle if this is the specific location selected for pickup. Be proactive and mindful of clients' time and why we make reservations in the first place, thank you.
Donna WGood service
Angela RThey charge me too much money the money show here is not right it was like $300 dollars, they have very bad customer service and the truck have very bad noise
Felipe Uinternet connection isn't that great
DWAINE TSame as above! Ultimately they fixed the issues after I had to call the U-Haul corporate number. Being yelled at by reps is NOT customer service when I was already tired and stressed by moving my dying mother from one state to another. Never again U-Haul. Never again!
Qiona DTop notch service every time I've been at this location.
michael bNothing
JOYCE DFalse mileage usage & gas gauge reading.
aryc sJust wish there were available parking for customer's with quick moves for personal owned vehichles.
Andre WThe app is terrible. The app could not find my location and it did not let me upload mileage and gas photos. Thank you to the store associates. They were able to troubleshoot and had my on my way. They were awesome.
Joseph PUhaul, need only to say..A plus service to myself as a customer!!
LYNN BI paid for dolley which I never received ( please refund ) I drove less miles than paid for I don’t see the credit for the extra miles (please refund ) Staff was very rude ! Unpleasant to work with ! I will not return !
Ronald SI would have another drop box in the front of the building it is very unsafe to have the drop box in the back at night.
ESI AExcellent customer service.
Derrick MThey gave me a truck with a scratch on the side they didn't do a walk around before they gave. Me the truck. The truck that was giving to me had barely any fuel I bring the truck back.with the same amount of gas and they try to charge me a fee for that..and I called the place and stated that I needed for a little while long they stated ok that's fine and then charge me a late for that as well the.whole experience.was terrible.with uhaul.
Jalen JExcellent service
Hattie ROne of the service attendent was not helpful and very unprofessional We reserved on line He through this out and re entered not using our companyh account and charge for insurance
Keith PI forgot his name but the guy at the front desk was very helpful and professional. Nice experience thanks
Antowan FThe truck was a little noisy. I think it just needed power steering fluid but overall it worked fine. Will rent again if the need arises.
Karl GI would recommend the SW location because I was harassed several times throughout the day without the contract being looked at at.
karen hGreat customer service fast self check out and return system
Tiauna OEverything is Effective!!!
MARKETA WThe equipment return experience should be a lot better than what it is. Staff does not adhere to the return procedure implicated
Symra DI actually like how it was when the company use to check in/out of the customer rental. Other then that, that's all I can think of.
TWANDA CThe salemanship was excellent, and friendly. Extremely pleasent and informative.
Delores HGood
Robert JLower your prices
cheryl bCory was so very helpful! The online login, etc. was not comfortable, but Cory was there to help me.
Michele BThe check out was very cumbersome going between the store rep and my smartphone. Then waiting on U-Haul to respond to the information I sent on my smartphone.
Bruce JThey wrote down the wrong date and time
Jerome tThe young lady that waited on me stop in the middle of the process and took a lunch break. leaving me to figure out the rest of the check in process which is all new to me, the tire was flat and she knew but waited until someone needed it and than fix it. I think that it should have been fixed as soon as the problem was reported,but the guy has excellent costumer service. He finished processing me in and when I brought the truck back.
Derrick JNothing!
wilky pThe customer service in-person was amazing. The check-in was very bad the company need to update there, bandwidth package deal do whichever to make that process go better cause it was horrible. Doing everything online at registration and still having to repeat it all over when you get to the location took 20min off my time. Do to the online system not recognizing the ID it took scanning that in 6 time for me to move forward with my checking in before I receive the van. And another few min to still access the damn van because that another check-in process. The things we have to do now because of others faults
PatLecia WExcellent customer service
SHELIA WGood job
Djibril DCheck engine oil light was on in vehicle but other than that it was fine
Sherika RI want to especially thank my representative, Kenneth D, at the U-Haul of Marlow Heights. He was extremely pleasant with a smile, courteous and made my experience fast and convenient. I like that he was thorough about the process and advised me well on what my responsibilities would be. Thanks to him, I will highly recommend this location and do business with them again! Also, thank you for having the trucks clean!!
DACIA LThe breaks seemed a little off
Nicholas YPlease give me a call asap. 3018079687. I was charged twice
Manuel MThe self-serve checkout is okay, but that absolves the employee to really assist you. The system provided a truck to me that was not at that location. The employee gave me another truck no problem, but none of the online records matched my truck causing an issue to close out the rental. The employee who fixed the issue was very pleasant, professional and courteous even though she had to clean up another person's issue.
Teilla CVery good customer service and very nice people. Thank you for your service.
JOSEPH GThe customer service was perfect. I was helped through the entire process. The Staff member was a complete professional!
Arthur LEmployees, poor customer service, specifically George, might’ve been having a bad day, but he should do better.
Joy SYou guys have best customer service in the business. Friendly and nice love it would come back again
TRAVIS SMs. Settles has a great personality, patience and knowledge.
Betty MI never received the money that was on hold back once I returned the truck.
ADELA HThank you Brian Baker for making everything right. We appreciate all your help
Irana C | Online Move InDid well during very busy conditions
MARTIN K | First ImpressionsEach person I encountered was super helpful and friendly. Thank you for your great service!
Lenore F | First Impressions