Location was incredibly sketchy and I would certainly not pick up here again. Aside from that, the process was relatively smooth and the person who helped us at the store was nice. Just an awful location.
Naomi S
Customer Reviews for MTA Thrift Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was inside a crowded, nasty thrift store. Unprofessional.
artur eShop owner was 30 minutes late (past our confirmed pick up time of 10AM) to open the shop and spent time checking on all the trucks in the lot before attending to our rental, did not communicate well around the process and casued us to waste over $100 in staffing costs due to the delay.
kelly onot recommended at all, misleading, lots of errors on information on record/receipt misspelled though it was shown in ID presented, potential errors in billing, etc
adoracion aI can not think of anything at the moment.. the experience with sales rep and the rental was beyond perfect....thank you
RB DThe app is awful. I spoke with a representative today regarding my frustration using it. Everything else was fine.
Carlos PCustomer service at this location is better than the service I've experienced at any other location..
Jonathan WParking was extremely difficult to fit this huge truck.
Gabriel GI was suppose to pick the truck at 10am, but Mike opened the store at 10:50am. I left the store with a dirty truck at 11:05am
Hector CThe owner was very nice and helpful.
Michael EThe person who helped me was terrific and the van and supplies (dolly and blankets) were just as I requested.
Bruce BI was redirected here from the location at 7610 Van Nuys Blvd and am incredibly happy that I was. After waiting 15 minutes at the first location, I was then told the car I reserved was unavailable. I waited another 10 minutes only to be sent to the location I rented from. Once I got to the second location, all was great. The process was fast and hassle free.
Marcelina RThe contractor was very nice and insightful. We really appreciated doing business with him and we will be back again.
Paula AVan was covered in bird poop
MAXIMILIAN CGreat, friendly and fast service
Maxime BParking was impossible, the location was hard to find. The truck made a crazy creaky noise every time I took my foot off of the gas. It felt completely unsafe to drive and I couldn’t take it on the freeway
Dillon SSupervisor was very friendly and hospitable
Gerald GI paid for an appliance dolly in my order. The dolly wasn’t there. I was directed on the phone to go to a location to pick up the dolly. That location had none. I had to go to yet another location for it. I wasted time, gas, and miles to retrieve the dolly that was a vital part of my move.
Alfredo HNothing to improve, everything was super quick and easy, for rental as well as return. Definitely will use this location again.
Susan BDisgusting car, Dori
DAVIT HThe owner of the location was very helpful kind and accommodating. Highly recommend.
Katarina BThe thrift store is disgusting (and I LOVE thrift stores!!) The area is dirty and unsafe. The owner guy at the counter charged me for insurance without asking me I went back in and he was trying to freak me out and I really didn't have time for him to redo the transaction as I had been at @2 OTHER UHAUL LOCATIONS THAT AFTERNOON) The owner guy needs to ASK not just add it to your bill. It was too scary to drop the truck at night! The info was bizarre, I called in to fix my charges...totally SHADY.. NEVER WILL I GO THERE AGAIN> NEVER EVER EVER
DIANA WGoooood!!!
Edward KThe truck was dirty the window was completely covered in dirt and I spent almost an hour trying to unlock the lockbox it was extremely hard ..and the location didn’t seem safe at all.
Faith RHi, I booked a Uhaul for the Sherman Oaks location on Hazeltine almost two weeks in advance for pick up on 4/29/23 and when I got there they didn't have any cars to lend out anymore. I've rented from this location before and had a great smooth experience but when I got there no one was helping me or achknowleging that I was there, I eventually was told when i asked that there were no trucks to rent out. I went to the thrift store van nuys location on a whim to get another. I was able to get one, but service was so strange. I was late to move things and I was also charged the 10 dollar coverage I didn't want. While I appricate the man at the Van Nuys location getting me a van, this whole experience was a mess and a major headache.
amanda cI would definitely recommend this location, Great Customer Service !
Jamilla SThe truck worked well, but it was not clean.
rosa mThanks for making the pre-registration an option. It's makes check in so easy when you arrive. Also, the representative at this site, I did not get his name, was very pleasant and helpful.
Cheryl MWe rented a 26ft truck and the parking lot was awful. Clearly not enough room to park a larger vehicle . Smaller trucks fur done but this lot is not equipped for larger trucks.
Gina KAwesome customer service and thoroughly pleased with the whole experience.
Galen CMichael was super easy to work with and an amazing help!
Michael CThe facility is a thrift store. It looked like the place blew up. It was the messiest place I have ever seen the person who helped was very pleasant and nice.
Ron BEasy to leave car in large parking lot while you have the rental. The U Haul agent, who also runs the thrift store, is very personable and friendly.
Robert RBest uhaul experience I ever had
Ashot YUnfortunately it was in a crowded location and had to walk to a completely different parking lot to get vehicle. But the process to to get truck was nice and easy.
Dwyane PMike was knowledgeable, friendly and helpful.
John SGreat customer service
Jimmy QI was charged for coverage I did not want.
EVAN AAwful experience. This was supposed to be an after hours drop off location and was closed when I arrived with no drop box. I was on hold forever with uhaul to try to figure it out only to be told I would have to go back to the location the next day to drop off keys. The area was terrible, the place was once again locked with a note on the door that said they would return Friday. This should not be a drop off location listed on the site, it was awful and caused me more work after an already exhausting move. I personally think I should be partially refunded for this rental.
Jamie MGreat management. Quick and easy
Leslie CExcellent friendly staff. The van was in excellent working condition. The staff was still working a little after 6 pm and inspected the vehicle without any problems pickup and return was very easy. Love the new U-Haul app.
Mahrad PThe best friendly host! Thank you very much)
Oleg SOwner was very thorough and patient. Great customer service. If in need of Uhaul rental, I would use this location again.
Berj D