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Len D
Customer Reviews for Waltons Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although uhaul only shows 4pm as earliest pickup if you call this location they will work with you.
Michael PGood job. Thanks
Gary HEverything went quick and easy.
donald cGreat service Quick and easy. Thanks
Gary HSo convenient, close to home. Easy to reserve and pick up/return
Deanna MThere was mud on the rims and tires. I bring the uhaul back after 23 hours of use and still get charged for another days use. Which is not right.
Michael PEverything went great! Overall awesome experience
Scotty HAll good.
Carl HOwners were very friendly. Only complaint, would be their internet is super slow, but given the location, I understand why. Super easy to pick up and drop off.
Amanda YThanks for everything
Steve BGreat people, went out of the way to help out!
brian hI had to rent from 20 miles away when there is a Uhaul 3 miles away. That’s 40 miles I had to pay $0.69 per mile. Because the one 3 miles away was closed. I drove 40 miles round trip for 3 hours of use and 1 trip to storage only 3 miles away. Basically I paid way more than I should have because of “availability” otherwise, the Marengo Branch at Walton Inn were very friendly and helpful.
Raymond STruck was clean and functioning well. The gentleman at the office was expedient and professional... got me I a truck and on the road kindly and quickly.
Jaron SExcellent customer service
Mary CQuality, personal care. Jerry Walton (locale agent) is a very nice man and a pleasure to do business with. Highly recommend.
BOBBY FThe 24/7 pickup was changed to in person, I therefor had to cancel my reservation and drive 2 hours to pick up another truck. Very inconvenient and I had to pay movers an extra 2 hours. This had nothing to do with my actual pick up location.
Robert BGreat Service, friendly employee!
Shelly FWalton’s was excellent. He went the extra mile to provide amazing customer service.
Jelda HBetter selection. I needed a pickup truck not a box truck.
Steven TThe Manager/Owner was very professional, friendly, and efficient. Great service overall
Wyatt Mthank you for cleaning the ice off of the windshield!
Kelly BGreat communication from pick up center to ease of drop off location in a different area.
steve gI will definitely use them again in the future. Thank you!
Kelly BI appreciated the good service and communication with customer.
DANIEL SPerfect 10. No constructive suggestions
Andrew LThe owners were helpful and friendly. Best experience I've had renting anything.
Adam DEverything was good. Had a few people want to know about your services. Will use again. Thank you
rodney jThe truck was not safe to drive, as it turned out, which had nothing to do with Jerry. Even he wasn't happy with it, but it was the only one he could find, at the time, and I had to have a truck... I was a victim of the "Flagship Van Lines" racketeering scheme, and the FBI/Feds finally found my belongings, that the movers stole. So, I had to make a fast trip back to Indiana to get them. This was the 3rd truck I have leased since June. The other teucks were very nice...but, this one was so unsafe that my daughter, who has a CDL, wouldn't even let me drive it. For part of the trip, I had to drive the car in front of the truck, because the lights were so bad, she couldn't see the road....and that was just one of the issues.
roni cSmall location. No where to drop off a big truck. Closed on a Thursday at 9 am seriously
Ashley CThe truck we had needs a front end alignment
Misty CIm perfectly satisfied.the gentlemen at the office was very nice and his instruction was perfectly satisfied.noting to improve.
mark cNothing I can think of. Location was closed when I dropped equipment off, but owner kindly called to confirm my equipment check-in and inform me there were no problems, no money owed.
SUSAN LNothing because everything was awesome! Jerry's always willing to help any way he can.
JOYCE HExcellent overall experience!!
Alice KNeed more equipment in South West Kansas we would have liked to get a trailer in Dodge City for round trip use and rate.
Darren SMr Walton was very helpful in processing my drop off. I have had encounters with 5 different U-Haul locations and I've been impressed with them all.
HEATHER BDropped off key in dropbox at out of business motel in parking lot. Official site but nobody there at 10:30 am.
Steve CHard to find.
Ruby sthis was a drop off location ..i never got to talk to a human..and they have never sent me an email confrming my drop off
PAMELA RI had a great experience, very friendly.
STEPHEN Gthere were no employees there to talk to. there was no where on the return end to sell back the unused boxes and rope like we promised we could. and again, charged for not folding pads, which we would have been spared had there been an employee there to actually turn it in to. We will not use UHaul again and will warn everyone we know to stay away as well. Our overall experience could not have been more frustrating and troubling.
DANNY MI had to wait an hour after I arrived before I even was able to start the check out process to get my truck. I was told initially that the truck was located 45 min. away so I accepted the reservation. Then when the confirmation call came and I was told that it was actually 2 hours away! I wouldn't have even done the reservation had I known this but was stuck because I cancelled my previous reservation. I arrived at the truck pick-up location an hour after they were to have opened and no one was there. This was a TERRIBLE rental and I lost almost 5 hours because of the UHaul process. I now wish that I had gone with Budget or anyone else after this experience. I WILL NOT recommend UHaul to anyone I know.
GRant HJerry went out of his way to take care of me, on a Saturday afternoon. I really appreciated that. - MarkVance
MARK Vkeep doing what there doing
DAVID Hexcellent service
ROBERT BGreat, friendly, prompt service. Couldn't as for a better experience with renting a U Haul.
KAREN HThe rent cost is too expensive
GYULA CI think it cost way to much for short distance travel.
HEATHER AEverything was fine, I am gratefull that such a small community has availability of a uhaul service in the area and not have to travel 30 or 40 miles to get a truck to move. It is nice to have a franchise so close.
RITA W