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Gregg L
Customer Reviews for Warthers Originals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick efficient process. Well done.
Kevin MExcellent service brand new truck.
Paula PBEST MANAGER IN THE WORLD
Michael MRatchets were stuck. Needed oiling. Minor issue.
Richard CMake sure engine light is not on along with tire low indication. Associates at site where very helpful and advised of the condition of the vehicle noting the light notifications. Had to add air twice in less then 3 hours. Advised Associates and they immediately took the vehicle to replace or fix tire.
Stephen WVery satisfied with the service and equipment
Brad DQuick professional customer support. A very easy efficient experience. Definitely recommended.
Kevin MVery accomodating.
Dan WGreat customer service
Jewel GVery friendly and efficient.
Sarah BVery helpful and quick drop-off
Jay FVery professional efficient process. Appreciated the attention to Crystal to ensure all worked well at pickup time. Will always use the location for my rentals!
Kevin MAll went smooth. Real nice trailer, in good condition, exactly what I needed.
Robert HOur experience with Warthers was very smooth and professional. We'd recommend Warthers as a great place to rent a UHaul.
Karen LCustomer service was great
Ray OWeathers is a great place to rent
James GHave someone onsite from 8am or 9am. Check in and out on app didn’t work well and was ridiculously time comsuming
Kathy PNothing all went very smoothly.
Judith LWho ever the crabby guy is that I had both times I dropped off at that antique junk shop he runs, isn’t very friendly sorry to say. Will look for another location next time if I do use them again. Thanks
Tom TNothing - all went well.
Danny KYour process for check in/verification is TERRIBLE! Why in the world would ask me to give you the phone number of someone you can call (to verify who I am) when you have me send you a picture of myself along with my Drivers License??? There is no way this cuts down of fraud, I could have had you call anyone..... and its a total pain in the #@&* for your customers. After renting with you for years I will look at Penske for my next rental. You really need to re-engineer you process!
Grant Heverything was fine don't change anything ,
James MWill not use again. No customer service skills.
Carmen SNothing
Carla LMy A/C blew out hot air and the check engine light turned on while in my possession
Eli QNot a thing at this moment.
Gennifer GNothing - perfect transaction very nice personnel to deal with - I always look for Warthers to see if they have what I am looking for. They are my first choice!
Eric PI didn't have any contact with the inside personnel as I did the 24/7 app service. The location is easy to access and the equipment was ready. I do want to let you know that the 24/7 service was a horrible experience. You need to get the app so it is easier to work through....it took me 35 minutes and a call to your 24/7 service group to finallly get the equipment checked out. Check in was easier.....
Mary CVery good and professional service both ends of rental.
Robert LAsked for 7:00 appt. Was give 12:00. Warther didnt open until 1:00. Charged for 3 days as oppose to 2 days. Made to broom out the truck or pay 25.00. Bade experience for me.
LOUIS SThere was no one at the location, despite it being advertised as open
James RN/A
odette tIt was difficult to hook the trailer to the vehicle because of how they had them parked. Some sort of list assist would be helpful.
Jordan AStaff is friendly and professional.
Joan CVery easy experience. Would definitely recommend!!!
Latisha HStraw/Hay on the inside of trailer and manure along the walls and inside trailer. I spent 90 minutes washing it out which was rediculous. I expected a clean trailer but it was obviously not inspected after the previous customer. Disgusting.
jon wI ordered boxes and tape, and the location did not have them. He told me he would remove them from my order. So when I arrived back to Columbus I see an e-mail saying these items would be delivered. I don't need these items now. The only items I received was furniture pads and I returned them.
Pamela HGreat customer service. Exceptional on answering question and helping good up. Endured lights work and even needed to fix connection to ensure proper operation. Well done.
Kevin MLower your price. I rent often and have considered buying my own trailer because of your escalating prices.
Thomas BNo interaction with anyone. Just dropped off the truck. The parking lot was pretty full but it was an easy process.
Kellie LGreat job
timothy STo be nice
laura P