Just make sure that it is clean, nobody wants to put their personal items into something that’s not clean.
Daniel B
Customer Reviews for Rizzy Stores 3 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dirty van when I got it. After drving 3 miles low oil light came on. I checked the oil and it was low by 2 quarts which I filled. At the end of use I parked the van in my warehouse. The next day I had an oil spill on my floor. I told the agent and he said to use the ap to report it. I checked it in and left.
Thomas SThe only reason I went to this location was the availability of a pickup truck. Joe was helpful but the online system shut down on him in the middle of the rental process. He also insisted the truck be returned to his location. The truck ran and drove well but it was not clean.
William CVery convenient
Pamela DThe person doing the rental had only processed 3 rentals and knew nothing about the trailer I was renting. He was the clerk working the convenience store and offered no help or advice on connecting the trailer.
Douglas GClosed when we returned but well lit and easy to find a place to park the truck - THANKS GUYS !!!
WILLIAM HThe person working wasn't super interested in helping us. Once she decided to be interested she was fine but it was uncomfortable at first. The trailer was clean, well maintained, and performed exactly how we needed it to.
Dan CTruck was filthy, I brought it back cleaner then I got it. I have never picked up a truck this dirty before from any U-Haul location. I have used many.
Kenneth DThe truck needs to be cleaned in the cab and it also needs the breaks fixed to be safe to drive.
Grant GThe manager at that location was the most courteous person I’ve ever met in my life and she was very thorough and very complete everything she did to help me. She made it a wonderful experience.
Harold AAlthough I returned the truck to a different location , the manager was both knowledgable and welcoming.
jeff cGreat service!
ERICA WThe location is good. Employees are friendly and go out of their way to be helpful. We have experienced difficulties with the app when returning our trailers. For some reason the app always thinks we've had an accident and/or tries to make us pay for a trailer that has already been paid for. Other than that we have no complaints about the Rizzy Store or U-Haul
Mark MWhen I attempted to return the U-Haul the person kept taking customers and said I would have to wait 45 minutes. Ultimately she was not able to go out and check the truck so I returned it online gave her the key and left. When I showed up for the rental the day before I was told that the truck was missing. Seems that the truck had been checked out to someone who had not done paperwork. Ultimately they were able to locate the truck and make the people return it so I was able to get my rental. They attempted to give me one of the huge trucks instead which I did not want to drive.
Steven KThis turn in was the worst. The first store I was sent to, had me waiting over an hour to turn in because there was a mixup on whether they could take me or not. Uhaul city manager said no, uhaul over the phone said yes, store manager was confused, I was tired, just wanted to go home and rest. Finally I got a second location about 20 miles from this one that would take after hours turn in, got there and another mixup, my turn in wasn't updated, so I had to wait another 20-30 minutes for this, called uhaul to speed it up. By the time I parked the trailer, the store had swapped employees and the new employee had no idea what to do. Told me to come back when somebody that knows what they're doing is working. While uhaul was on the phone trying to find me another turn in location, the store employee came out and said I can do the online turn in. The entire turn in process took me close to two and a half hours and 25 miles from my delivery address. Horrible experience, I will be honest. I will save up to buy my trailer and rent from someone else next time. No reimbursement or a voucher from uhaul for my time and fuel wasted trying to return their equipment to the "correct" stores. Thank you but no thank you uhaul.
Lionel CExcellent drop off location.
Barbara HInclude equipment we paid for in the UHaul.
KYLE KGreat service by the attendant and the equipment was in great shape.
MARC TThe equipment I rented (hand trucks) or (dolly) was not there even though I paid to rent it it was not available and there was no where for me to click that I did not get it in the online process. So I ended up paying for something I was not able to use I then had to go buy a dolly somewhere else not happy!
Rachel W