Customer Reviews for Yucaipa Trailers
(U-Haul Neighborhood Dealer)

Rating:

5.0

I love the guy who help me. He’s really informative and so kind. Definitely gonna chose yucaipa trailers again for my next rental!!

Rating:

3.0

Have a public restroom to use

Rating:

5.0

It seemed like the gas tank had a hole. Picked it up and it was on E. Once filled, it went through gas very quickly, much faster than usual. We had to spend much more money on gas than anticipated. When driving behind the truck, you could see fluid leaking. Very unfortunate.

Rating:

5.0

Was a very easy and convenient location for an after hours return!

Rating:

3.0

Vehicle was very dirty inside and out. There was no gas. Putting $20 in gas did not move the gas gauge one bit. Had trouble picking up my reserved vehicle from a different location in calimesa, ca. After calling U-Haul support I was directed to this Yucaipa location where the 24/7 pickup was available. The U-Haul app was taking forever and it kept making me start over. After 25 mins I finally was able to complete pickup from the app and leave with vehicle. I rented a 10” truck. Only disappointment was there was no ramp to load the bigger items that I needed to move.

Rating:

5.0

Customer service was great at the location quick and easy 10/10 will highly recommend

Rating:

5.0

Great customer service!

Rating:

2.0

Company needs to offer additional services to customer instead of adding it without permission and increasing the cost of rental

Rating:

5.0

Originally set reservation with B&M Rentals in Calimesa for 8am on Sat 10/23. Upon receiving confirmation, time now showed 1:30pm pickup, so I contacted them. I was advised the 6x12 trailer was NOT available nor would it be! I was told UHaul Res inventory was a week old! How the hell can you run a company with ancient inventory information?!?!?! After manually calling around found that Yucaipa Trailers had the trailer, and actually that location was better for pickup and return (about 3/4 mile from our destination location). Cost was decent...just had to burn an additional hour or so to locate trailer- something your online system should have done for me!

Rating:

5.0

Great experience at this location. I would definitely recommend using them if you are in a hurry. No lines to wait in and the staff was very helpful and friendly. Thanks again for making this so easy.

Rating:

1.0

Worst rental experience of my life. Still waiting for Uhaul to make this right. In fact after this move a d this experience I will never use uhaul again and I will be telling everyone I know about the terrible treatment and the horrible experience in hopes of keeping anyone else from having to deal with something similar. Absolutely unacceptable!

Rating:

5.0

Have a full tank. The tank was empty when we took the truck.

Rating:

5.0

Friendly, helpful...made it an easy transaction.

Rating:

2.0

The truck had a huge hole in the muffler so the truck was very loud. I was charged for what they said was a dirty truck even though they posted pictures of the truck arriving clean. Currently disputing the charge.

Rating:

1.0

I want a manager to call me. I have had the worst experience, and I still have not received my total refund foriles I didn't use

Rating:

3.0

U-Haul’s one way rentals are ridiculously expensive. The employees were nice but the rental price is simply atrocious.

Rating:

5.0

Excellent experience.

Rating:

5.0

This location is great. EXCEPT for their dropbox. It's basically a mailbox with a slot at the top. The keys I dropped into it were subsequently removed somehow (my guess would be a wire hanger or stick of some sort. Upon finding out my U-haul had been stolen from that location, I asked the staff if they would look up the security footage for that night. They stated they could not go back that far. I would suggest for them to increase their security footage data storage. Otherwise a good experience.

Rating:

5.0

Very nice angels who work there and at U-haul themselves. Thankful I gave them a try. :) ??? .

Rating:

1.0

The rep told me no milage fees, and i could drop both the truck and the trailer off at any uhaul office both were lies. He also did not give me a paper copy when i rented the equipment . Only after i got home and looked at my email did i discover 30 in milage. I called uhaul. The women there Informed me that they had made a mistake and milage is always charged. I said is reading the gas tank monitor something you train them on, because he wrote 3/4 and it was definitely 5/8. She also informed me i would have to deliver both items back to the dealer we rented them from .AWWWW.

Rating:

1.0

My poor old dad who has glucomate has to ask the representative to give him a decent functioning vehicle. They were very rude to him

Rating:

5.0

Excellent friendly service

Rating:

1.0

I had many stops to make using this truck. I knew I would most likely put a lot of miles on the truck. There was a faulty fuel system and to put fuel in the vehicle it would only take 20c at a time. even to get 1/4 take it would take 15-20 minutes...It was unbearable. The renting agent was aware of the situation because when I first started the truck the "tighten gas cap" indicator light came on. He said not to worry about it because it wouldn't cause an issue. When he crawled under the truck he told me the line that had been replaced underneath was to long and that was what was causing the indicator light...it was also causing the ability to fuel the truck...I will most likely use another company if I need to rent in the future.

Rating:

3.0

The man working here was just a plain old grouch. He acted like he wished I wasn’t there.

Rating:

5.0

Although there were several U-Haul Vehicles outside there were several buildings n I didn’t know which one was the office. Honestly I wasn’t sure I was at the right place. It didn’t look like any U-Haul place I have ever been to. With that said I received fast friendly service n was on my way very quickly. Excellent employee/owner..

Rating:

3.0

Arrived to the location at 3pm. Doors were closed, in yet the times on the websight showed it should be open. After calling and looking up information, a manager drove around, and very nicely told us to just drop the Uhaul off and drop the keys in the box

Rating:

1.0

The guy that hooked the trailer up didn’t tighten it down to the truck. It popped of the hitch a mile down the road!! If it weren’t for the safety chains it would have smashed the backend of my truck. I get the guy was busy, there’s just no excuse for this, someone could have been seriously hurt!!

Rating:

3.0

When we arrived we were told someone else had rented our truck and used our reservation name. The gentleman explained they used their own credit card, but U-haul.com was showing we had the truck for 2 days and 4 hours. It’s was very alarming to us. But it worked out. The truck was not really in great mechanical shape but it did the job.

Rating:

4.0

Except cash payment

Rating:

3.0

Location was tough to find and run down, but the personnel were excellent and very helpful.

Rating:

1.0

Drop them from uhaul

Rating:

4.0

was very attentive and worked to get me out.

Rating:

1.0

Took a while to finally find drop off location. Called three times to customer service and all gave me different answers!

Rating:

5.0

They were great from the moment I spoke to them on the phone for directions, to removal of my car off the transport and disconnection of the trailer from my truck. Very encouraging to have pleasant, kind, helpful customer service.

Rating:

3.0

Nothing, really. We would like to mention that the representative who handled our transaction, Preston, was very professional, friendly and personable. You have a very good employee in Preston.

Rating:

5.0

Corporate billing person I spoke with today was RUDE and clearly hates her job. I called in because I was billed incorrectly, but was greeted by an angry, no personality person who didn't care about my issue. The location that I actually rented from was friendly, cared about my concern, and I would recommend them to anyone. Dealing with corporate is a whole different scenario. Keeping my fingers crossed that I'll be credited for being billed double.

Rating:

1.0

Better customer service. The guy didnt want to walk the truck for damages or see if the odometer and how many miles it had. Didnt check how much gas. Did not get the size of truck we had reserved week ago. Had to go to another place to pick up the truck because they didnt have the truck i reserved. I will be reporting this to Better Business Bureau and Yelp.

Rating:

4.0

it was closest

Rating:

3.0

Stop what he was doing and help us, he was ok but that is when got to I Us.

Rating:

1.0

Service was ok, But the kid that hooked the trailer to my truck failed to cross the safety chains (as required by Law). The rubber's on the chains were broken and the chains were very worn. The location was kind of "dumpy looking" and with so many other U-Haul rental locations, I would pick another location to do business with. The trailer worked well for the 600 plus miles I pulled it.

Rating:

4.0

Great costumer service! These guys were friendly and professional.

Rating:

3.0

Trailer wasn't in the greatest condition. Brake and running lights on the trailer were very dim and hard to see.

Rating:

4.0

Apparently gas was stolen from fuel tank while truck was parked on the lot...

Rating:

1.0

They open late, not willing to to budge on the late fee by a couple of hours......not days.......HOURS!

Rating:

5.0

Very comfortable ride for a truck...

Rating:

1.0

The owner of the rental facility charged me a $25.00 cleaning fee for supposedly not sweeping out the back of the truck. I did clean it out plus I didn't move anything but furniture so there was nothing to leave a mess in the first place. I tried to argue the issue but he refused to reverse the charge. I will never use this location again. The guy totally ripped me off.

Rating:

5.0

She was very friendly and everything went very smooth.

Rating:

3.0

The paperwork was done in a timely manner and we were on the road relatively quickly.

Rating:

4.0

Trailer was ready when promised, will use this location again when the need arises.

Rating:

5.0

very friendly and quick service. Thank you!

Rating:

2.0

Yucaipa trailers is located right off the freeway, but is in poor condition on both the inside and outside. When I found where to enter one of the buildings to receive the keys, they had our order all screwed up. I reserved the Uhaul online to pick up and drop off at a different location. The representative had it in his computer that I was dropping it off at the same location at a specific time. Luckily, the guy was very nice and fixed our order to fulfill our needs and gave us an extra day to drop off the Uhaul. The representative gave us the keys, showed us the truck, and we were free to go. We had one more problem later in the day that could have easily been avoided had the representative gave us some more information regarding the truck, but please see following section "roadside assistance" for more information.

Rating:

3.0

It's really hard to find drop off key box, or know where t park for overnight drop off. I called to ask a question and the guy who answered the phone acted slightly annoyed.

Rating:

2.0

Staff ran the card on file for payment after I handed them a different card and asked them to run it. After telling them thst they ran the wrong card an cost me an overdraft fee they failed to offer so much as an apology.

Rating:

3.0

U-Haul computer down . Took 2 hrs to get trailer. They stayed late to help me get the trailer.