I did not go into this location. Dropped off with no one there. Place was not very clearly marked as a uhaul location. Looked old n run downIain D.
Customer Reviews for 9NINE Liquors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Glenn H.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.Garry T.
Sales person not helpful with truck issuesSheree S.
Customer did not leave a comment.paul L.
unfortunately online pick up was a struggle due to poor cell receptionRUBEN R.
Customer did not leave a comment.John A.
The cashier was too busy eating her lunch to help me. She told me to park the truck, which caused me to have to walk from the very end of the parking lot. Then she had me fill out all her questions to close the transaction, as she ate. I then she asked about the dolly and said I needed to go get it. I told her I'm hungry and exhausted from trying to complete this move. She then agreed to get it herself. She complained saying she didn't sign up to do uhaul she only wanted the job at the liquor store. Very poor service and very unprofessional.Julie R.
Customer did not leave a comment.CARLTON W.
Customer did not leave a comment.Amy A.
Customer did not leave a comment.KATHLEEN D.
The girl working at the counter was extremely helpful & knowledgeable. She made our experience fast and easy with picking up and dropping off.brooke L.
Customer did not leave a comment.Lauramae R.
Customer did not leave a comment.rene R.
Customer did not leave a comment.Misti G.
Customer did not leave a comment.JEFFREY K.
Customer did not leave a comment.Christopher S.
Couldn't see anything that needs improvement. Rental agent was very knowledgeable and friendly. Truck was in excellent condition. Would certainly recommend this rental agent and of course U-Haul.Jack S.
Customer did not leave a comment.LeAnn M.
This was one of the best Uhaul experiences we have had. The ladies that helped us were very nice, professional, and gave us excellent advice and instructions. We really appreciated this experience.Carrie W.
Customer did not leave a comment.Sarah J.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.GEORGE B.
The engine light kept coming on, brakes are not that good, an had transmission issues.Sheila D.
Every thing went smooth, easy going.Samir B.
Customer did not leave a comment.Grace B.
Customer did not leave a comment.TIM K.
Excellent customer service! Gwen and Tina were and are exceptionally nice people, know their business. Their interaction with local people, and how the locals react to them shows they are well liked. This location is a small dealer; the parking area could definitely use some attention.carlton W.
Customer did not leave a comment.MICHAEL C.
The staff hooked the trailer up for us which was very helpful. Thank you!KATHY S.
I was given a dirty trailer, a trailer with a water leak, and a trailer that the lights cord had been repaired and was not long enough to stay in the holder so I had to have someone follow me for 95 miles so no one rear-ended me since I didn't have any lights. A lot to improve.Al K.
I arrived late with a dead cell phone (forgot charger). Gwen graciously checked me in, country-friendly the whole time, and made sure I was OK to go. Wonderful experience.CARLTON W.
The simple process took much too long to rent, I was the only customer too. The man could not read well and did NOT understand the computer program. He finally asked some else to enter my info, well over 1.5 hr. He also left it for me to find out what unit to take and I had to hook it up myself, he truly was clueless. I also did not trust him to hook it up correctly.ALBERTO M.
Very helpful ladyMichael R.
Customer did not leave a comment.David D.
It would be great if the store opened earlier than 10:00 am.Curtis B.
Needs to put tongue jack. No one to help lift to connect Snd I am 70 years oldDarrell H.
Both of the ladies I dealt with were very friendly and helpful.Toshua C.
Customer did not leave a comment.Denise B.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.MARY H.
Truck was so dirty that I had to take it back and get another. The lady was very helpful, but it was shocking.George S.
Tina was awesome! Saw me pull in and immediately came out to guide me backing into a drop off spot, then proceeded to unhook the trailer. Check out in the office was fast and cordial.Robert W.
Customer did not leave a comment.david C.
Customer did not leave a comment.mike C.
Customer did not leave a comment.Marta M.
Overall very pleased with the location, personnel, and vehicle.gina P.
experience was greatEric G.
Friendly staff and quick serviceGary S.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.robert S.
Customer did not leave a comment.EDWARD G.
Customer did not leave a comment.Ethel M.
The location is a liquor store, and Friday at 5 pm is not the time to pick up a trailer. Only one employee and he spent more time on other customers. Also, they are closed on Sunday, had to pay another day of rental because they were not open. The CSR said I should have dropped it and left it on Sunday and I would not have been charged another day of rental. They should have told me this when I picked it up. What a scam.James A.
Great service.roman C.
Customer did not leave a comment.Don D.
Customer did not leave a comment.Linda F.
Customer did not leave a comment.Samir B.
Customer did not leave a comment.Mary R.
Tina us fabulous she helped us 2 times now!Lori B.
Customer did not leave a comment.MICHAEL R.
I rented the wrong size trailer took it home and realized it.then I brought it back Carrie in the conroe office was very sweet. Gave me a r ef fund and helped me get the right truck. THANK YOU SO MUCH GUYS. Sam JahaniSam J.
Customer did not leave a comment.Janel R.
Customer did not leave a comment.Todd M.
Customer did not leave a comment.Timothy W.
Charged for extra days. No disagreement, but charged for coverage when I did not use vehicle. Will use competitor in future.Robert S.
Customer did not leave a comment.Jamie D.
When I searched online this location didn't show availability. I had a truck reserved at a way further away location. I accidentally found this truck available on my own.. Website never showed me this location. This location was 4 miles from my house. Just saying . Mileage cost is a little high. $1 per mile plus I'm buying fuel is high. I originally thought I read .79 per mile final bill charged. 99 per mile. . Other then that the location was perfect.RODDY L.
Customer did not leave a comment.mitchell P.
Customer did not leave a comment.edwin S.
Customer did not leave a comment.curtis W.
The drop of was just an unmaned unpaved parking lot. Nothing special but had easy access. Thank you.edwin S.
Customer did not leave a comment.Karen D.
Only issue was network was spotty so checking in with the app wasn't possible. But the women at the site was very helpful even though it was after hours.Michael R.
I am still awaiting after returning the trailer on Sunday for my money to be put back in my account...my paperwork shows charge of 26. and they charged me 59.29 out of my checking...the cost for the trailer was 18.95...no happy until it is resolved...we have had to call 3 times...still not resolvedKENNY P.
There was zero assistance. Liquor store employee. "There is the trailer out under the tree, thanks." I had to find the electrical cord on another trailer.John B.
Customer did not leave a comment.Gerald N.
Have electrical adapters available for trailers to purchase if they don't have any on them.Thomas C.
There was some mess up with my paper work. He couldn't find it in his computer but it all worked outRandy S.
Customer did not leave a comment.Emily G.
Customer did not leave a comment.Taresa H.
Customer did not leave a comment.Randy S.
Very friendly and professionalMIKE C.
Customer did not leave a comment.mark S.
Customer did not leave a comment.Charles B.
U-Haul has made this horrible situation better. I just wish I could earn points or get a free use, with as much as I've had to rent from lately. Thank you for being so awesomeNancy P.
Customer did not leave a comment.MICHAEL W.
very nice and helpful.Deloyce B.
Rented the truck from Ft Worth to Athens. Had to drive 30 miles out of my way with someone following me to turn the truck in at Caney Cityjames S.
I would like to have had a better mix of trucks available to make my choice. As it was, there was only four available and they were all the largest trucks U-Haul rents.William Andrew C.
Customer did not leave a comment.zora B.
Store clerk waited on other customers while processing me. And I had completed and paid for My truck online for express pick up. She was nice though.Ethel M.
A young lady was by herself and no one was there to help me hook up. A customer from the gas station next door helped me.Ronald T.
Customer did not leave a comment.Jenny R.
Customer did not leave a comment.Grace B.
Customer did not leave a comment.norman L.
Nice peopleJake K.
Give me my money backandrew F.