I have moved multiple times, this is the first time I used uhaul. You have the best customer service personnel by far! At the location, there was Very little cell service, it took forever to load pages. I know that's not the fault of uhaul or the location, but time consuming. The location was perfect! Close to everything. The truck was a little dirty but it got the job done and the lot was gravel after a lot of rain, so understandable. The Check in process was not user-friendlyâ€¦ had to call customer service to get me through it all. She, the rep, was phenomenal though, she walked me through every step (which took about 35 minutes, hence the fact that I gave an average rating but would still recommend uhaul! You have great customer service personnel, so upgrade everything else to meet that!Deborah K.
Customer Reviews for A&J Truck & Trailer Services
U-Haul Truck Share 24/7© Location
Charleston, WV 25306
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chelsea D.
The man that helped us and confirmed the trailer was not latched correctly. He was helpful.Teia S.