Customer Reviews for Auto Haven Hand Car Wash
(U-Haul Neighborhood Dealer)

115 reviews

1708 Neuse Blvd   New Bern, NC 28560

(252) 772-9000

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(252) 772-9000

1708 Neuse Blvd
New Bern, NC 28560

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Dawn F. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Joe O. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
3.0

Where I rented the U haul was not where we had to pick it up and no one told us that. The radio didn't work so we drove 4 hours with no radio. The truck would shake going over 55 mph.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Leslie J. 
Rating:
3.0

took 3 people to attach my car to the tow dolly. staff in Raleigh said they didn't do it properly....one of friends tightened one of the wheel straps before I left town...was not tight enough

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle R. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

Friendly, helpful, and concerned about the safety and proper hook up of trailer.

Tod C. 
Rating:
3.0

To whom it may concern, I had a reservation for the u haul, it sent us to the Morehead sight , when we got there it was not available, we called and we had to all the way to New Bern location, this put a major setback for our haul , I wasn't pleased with the reservation but the employees at this site was very nice , I also learned that there's an additional 90.00 fee for taxes which customers are not aware of it should be brought to their attention once they a requesting a reservation to purchase . I know things are expensive at this time but not knowing when you go through the final process.

DeMarco N. 
Rating:
5.0

Customer did not leave a comment.

Dustin T. 
Rating:
4.0

Be a little bit more efficient.

David B. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

very polite and professional - location was well organized easy to locate

Tylena M. 
Rating:
5.0

Customer did not leave a comment.

carol W. 
Rating:
5.0

The owner / Lady was SUPER NICE ! Clean , new building ...

MARK P. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Destiny H. 
Rating:
5.0

Everything was great! Thanks!!!

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN A. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Caitlin S. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

Nothing. Great customer service!

William T. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK D. 
Rating:
4.0

The drop off location was changed last minute to 12 miles out of the way. Dropped off after hours

Victoria Y. 
Rating:
5.0

Customer did not leave a comment.

Jeanette M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Just make sure you never lose for lady at the counter. Best experience I've ever had with uhal

Elizabeth B. 
Rating:
5.0

excellent staff , very friendly and so easy to work with

Francis M. 
Rating:
5.0

Easy drop off

Robert M. 
Rating:
5.0

My call was returned promptly.

Dana K. 
Rating:
5.0

Customer did not leave a comment.

Barb M. 
Rating:
5.0

Customer did not leave a comment.

ken L. 
Rating:
5.0

Customer did not leave a comment.

Dianne M. 
Rating:
4.0

our truck was not there when we expected to pick it up due to the prior renter deciding to go one way and drop it off in Raleigh NC. We ended up having to get a 26" truck, much larger than we wanted to rent but it got the job done.

Cynthia W. 
Rating:
4.0

I should not have been required to return the truck to a location across town when a return location is 2 lots away from my destination. Especially after my pick up location was changed and required additional miles.

Casey T. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
4.0

Equipment was dirty... overall, friendly staff

Taras R. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Everything was great, quick easy process and nice friendly staff!

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Super nice and helpful.

Ann L. 
Rating:
5.0

Great customer service

Towanna J. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

Very helpful and friendly service. Their service people were able to loosen the strap and chains.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

Denis B. 
Rating:
3.0

Returned a day early and they didn't check it in. They charged me for three days on the final bill after calling to tell me my total was $66.00

STEPHEN R. 
Rating:
4.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Very helpful to where to return the equipment and very organized and clean

IVONNE V. 
Rating:
5.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

LYNN C. 
Rating:
5.0

Customer did not leave a comment.

SHARLENE C. 
Rating:
5.0

Nothing I thought it was an excellent experience.

JAMES A. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Truck was really rough. It was hard to keep in-between the lines. Maybe tires were low. It wasnt terribly clean on the inside either. Lady was really nice at check in.

KATHRYN G. 
Rating:
5.0

The lady at the front desk was very nice and professional. Location was very clean. Highly recommend.

ashley U. 
Rating:
4.0

Customer did not leave a comment.

BARBARA P. 
Rating:
2.0

Clean and maintain the equipment. There was trash in the door and on the floor. The driviablity of the truck was horrible. The ABS light came on and never went off. It keeps acting it was going to shut down and I was going to be stranded on the side of the road with all of my 3 bedroom furniture.

WYTONIA D. 
Rating:
5.0

Customer did not leave a comment.

Cameron B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
4.0

Customer did not leave a comment.

lee A. 
Rating:
5.0

Customer did not leave a comment.

ELAINE H. 
Rating:
4.0

Extremely pleased with the Uhaul app and my return. This made the return process smooth, quick, and painless. I was able to see my receipt near instantly.

Brian H. 
Rating:
5.0

Easy process and friendly staff

CURTIS W. 
Rating:
5.0

We were very please with our rental. Auto Haven was extremely knowledgeable and professional. Excellent customer service! I highly recommend this location to anyone needing a rental. Thank you so much!

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
1.0

Overcharged us, had a cargo van contract for 19.95 per day and were charged 79.90 for two days on our credit card. No reply from UHaul site for complaints.

JOSEPH M. 
Rating:
1.0

Customer did not leave a comment.

ELLIS H. 
Rating:
5.0

Customer did not leave a comment.

Albert L. 
Rating:
5.0

This small business is run by very helpful and kind people. Rates and hours are excellent as well.

ANNA B. 
Rating:
3.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Erika S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

ROBERTG B. 
Rating:
5.0

Everything was quick and the whole experience was easy!

Amanda V. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Norris D. 
Rating:
5.0

Very good service. Easy in/out and convenient location. Neat and well maintained.

JOHN B. 
Rating:
5.0

Very nice lady, great customer service.

george B. 
Rating:
3.0

Customer did not leave a comment.

Jennifer C. 
Rating:
3.0

A bit unfair - it was unmanned when we dropped off the truck. BIGGER issue is that your app didn't work. It wouldn't recognize my location as IN THE PARKING LOT, so we had to leave the truck and call the next day. If you want folks to use the app, you'd best be sure it's in good working order. This is the second time that I've had trouble with the app.

Sarah B. 
Rating:
2.0

My original pick-up location was changed by UHaul. It was an inconvenience because I flew into a airport that was within walking distance to the pick-up location. However, I had to take a cab to my new pickup location. I specifically asked about my moving supplies when UHaul called to notify me of the different pick-up location. She assured me, they would be at the new location. That was not true, I had to drive the UHaul back to the original pick-up location to get the supplies. Also, the "Check Engine" light was on for the entire trip. It came on on the way to pick-up the moving supplies. I asked them to scan it. The employee hooked it up and cleared the code, never looking at what the code was for. The manager came out and said there was nothing he could do, the code was gone. He said to just drive it. Those issues were very disappointing and frustrating.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
3.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

Customer did not leave a comment.

Nada C. 
Rating:
5.0

Customer did not leave a comment.

ARAINEYTAVRANNEE N. 
Rating:
5.0

Shirley was very nice and everything went quickly. Nice place.

STEVEN M. 
Rating:
5.0

I was very pleased with the service. The Rep was very helpful.

TRACEY O. 
Rating:
4.0

Customer did not leave a comment.

Ricky W. 
Rating:
3.0

Joint inspection of the vehicle and allowing the clerk to give gash reimbursements of the deposit.

Harriard H. 
No reviews have been submitted for this location.

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