I originally reserved a truck at a location near my apartment. 2 days before pick up I received a call that directed me to go to a different location (further away from my apartment) to get the truck. When I got there they did not have the truck and the sales guy just shrugged his shoulders. I then had to call around to multiple different locations until I could find the truck size that I needed. This third location (Big Liquor) is where I finally got the truck that I originally reserved over a week beforehand. Terrible experience by UHaul.THOMAS W.
Customer Reviews for Big Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience and friendly staff! Would use this location again.Ashlyn L.
Customer did not leave a comment.Paul L.
It charged me the insurance twice and also charged extra 20$ for nothingTanvir H.
Customer did not leave a comment.David M.
Customer did not leave a comment.Charlie N.
Great customer service, utilities is good as new, and a cold drink afterwards is a plusJacob P.
Customer did not leave a comment.Edie N.
The employee that was there during my pick up â€œdidn't know how to rent the U-haul truck outâ€ even though I had already had a reservation. I had to call U-haul for them to call the manager for them to call the store worker. The manager who came was helpful, but he had to drive to the store to help me personally. The appointment for picking up my truck was at 8AM. I arrived on time, but didn't get the truck until 9:30.Savannah S.
Customer did not leave a comment.Megan Z.
Customer did not leave a comment.cirilo L.