THE LADY THAT RECEIVED US WAS AWESOME AND SUPER HELPFUL , GREAT SERVICE
Andres O.
Customer Reviews for Blackwell Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Space in yard is very limited for customer pickup and return. The perimeter fence line around the storage facility is where the trailers are kept for pick up and return. Otherwise service is very good. Will go back.
PHILLIP T.Very nice staff who were very helpful in getting me all loaded and ready to go. She walked me thru the whole process.
Lisa B.The person who was in charge of customer service was wonderful! :)
Kristi B.Great customer service
Paula C.We found the location challenging to get into from the other side of the street but once we were in the facility they were easy to do business with. They were close to where we were staying and everything was done electronically making it simple to book the van we needed. We highly recommend this facility!
Jeff S.Great service!
Ladarius E.Perfect
Robert R.Susan, the lady who helped me check out, was incredibly friendly and helpful! A good experience overall!
Andrea S.Hard to see from the road and only one car can fit at a time. Given the close proximity of the other businesses, I don't think there is room for expansion.
Dean P.The female worker who checked me out was amazing! Extremely nice, friendly, kind and helpful. She literally made my day!
LeighAnn R.Nothing as it was excellent
Gerald S.I have nothing to recommend. Excellent service, attention to detail and very pleasant staff. Keep up the great work.
Anthony P.Just check front end. The front end shook every time I stepped on the brakes. Other than that I have no complaints whatsoever.
Debra P.Front desk lady was professional and very helpful.
JASON D.Excellent service.
JOSEPH B.Excellent Service…keep it up the great service
PEDRO R.N/A
Jeremiah J.Customer service, price, . . awesome !!
SARENE P.Thanks to Susan for an excellent service.
PEDRO R.Employee very professional. Would recommend to friends and family
Mary T.The employee was very friendly and professional
SORIYA M.Everything was well done. Van was nice and clean and in good shape5
STEVEN B.N/A
JUSTIN G.Web site glitches when you return the vehicle
ALEXIS R.My experience here was excellent!
John J.Love this place!! Easy Peasy!! All affordable newer Maintained equipment! We went to Austin snd back in their cargo van in 1 day. Nice ride!!! Thank you!
RANDAL A.The trailer has a leak
J A.The operator of this location is so nice and answered any question I had
AIDAN B.Fix the glitchy self service website! I lost 2 hours moving time trying to get my rental! ( this is not a reflection of Blackwell)
Sylvia E.Velma did a great job!!!
GREGORY T.Confirmation text
Samantha P.Great customer service! Genuine people.
JIMMY D.Self checkout was easy and kept me from having to go inside. The drop now was conveniently located for leaving the keys after hours. Truck was clean and easy to find.
TERRI S.I have rented many a uhaul over the years. And only one other has come close to the kindness ,patience, and considetation showed to me by Terri at Blackwell mini strg. The van was clean on pick up, and returned the same. Its nice to see a uhaul comp. That cares about their equipt. And believes in customer service. I want to thank u aul. I would, and will recommend Blackwell mini strg Uhaul as my #1,and go to rental co.😃6 stars!!!!!!. Kelly Hammond.
KELLY H.The ramp pin on the passenger side had a bend to it and was hard to remove
EDWARD M.Loved the customer service and experience. Would totally rent from here again!
Morgan A.Lady was very rude. My neighbor who drove his truck up there because my vehicle was in the shop to pick up the trailer was walking around outside looking at the trailers while I took care of the paperwork. Lady says, “oh you brought one of those helpful guys? I hate guys like that.†Then after paperwork was completed I was informed that the appliance dolly I had reserved with the trailer 2 weeks ago was not available. And I would have to find another location to get one. Had to find another and drive over resulted in having to book an extra day on the dolly because that location wouldn't be able to accept it dropped off in 24 hours because they were closed Sunday. When hooking up the trailer the lady said something and my neighbor asked, I'm sorry? And she snapped “can you turn off the truck, I like to breathe.†My neighbor immediately says, “Im sorry, her sons in truck, I can hook it up.†She immediately comes back with “no, I have to do it, I didn't like breathing anywayâ€. Needless to say we were both just stunned and speechless by the entire experience. I would not recommend this location. They do not have the equipment you reserve and are extremely rude and annoyed to have to take your money.
KRISTIN R.Second time to rent a u-haul and super pleased with service and quality of trailers and trucks!
JOSEPH R.Definitely a little off the beaten path, but staff was very helpful and friendly.
Mark M.Friendly, professional and fast!
JOSHUA V.All went excellent
Sam B.The lady at Blackwell Mini Storage was very nice and helpful with the rental and the pickup.
RICHARD S.Customer service is first priority for me and I give the young lady that signs me in and out an A+.
PHILLIP T.The sales lady was very nice and professional
JON A.Thank you! Big help!
WILLIAM N.Terry was very customer service oriented.
SHERRY T.Customer service was excellent. The rental trailer was made very accessible and the young lady in charge hooked the trailer up and off we went. Nothing negative about that. Thanks!!
Phillip T.She was so amazing!!! I will definitely come back just because of her service
Jacob M.Super helpful, courteous and friendly. Help me get checked in, set up and out quickly. I will definitely rent from this location again.
Jeffrey S.Better signage. Address is FM 2920, but you are really on Lee Rd.
Mark S.Great customer service. Can use a larger street sign because I passed it twice
Marcus H.Very polite and professional. They were full of information.
James P.Better signage on the main traffic street to make it easier to find, because this location is hidden.
Janet S.Yes i will recommend them. Susan the awesome lady helped me out a lot and made it easier than i thought. It was a breeze and will do business with them again
Carlo E.Create bike
John P.